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=== Lime Connect (formerly Userlike) – WordPress Live Chat plugin === |
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Contributors: zakx, userlike |
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Tags: live chat, messaging, ai support, ai chatbots, ai agents |
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Requires at least: 3.3 |
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Tested up to: 7.0.0 |
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Stable tag: 2.8 |
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License: GPLv2 or later |
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License URI: https://www.gnu.org/licenses/gpl-2.0.html |
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Free live chat plugin to chat with the visitors of your website. Integrate a beautiful and fully customizable chat box. Hosted in Europe. |
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== Description == |
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[Lime Connect (formerly Userlike)](https://connect.lime-technologies.com/en/) is Germany's leading AI agent platform for customer communication, combining autonomous AI agents, a centralized message center, and integrated WhatsApp marketing in one solution. It offers a live chat plugin for WordPress that enables businesses to connect with customers through website chat and their preferred communication channels, including WhatsApp, Facebook, Instagram, Telegram, Email, Threema, and SMS. |
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The plugin is free, easy to implement, and allows you to start engaging with website visitors within minutes. |
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= AI-powered customer communication = |
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Lime Connect helps companies manage customer communication across the entire customer journey. All customer conversations from website chat, WhatsApp, Instagram, Facebook, Telegram, Email, Threema, and SMS are brought together in a centralized message center, ensuring seamless, context-rich interactions across every channel. |
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At the core of the platform is Connect AI, Lime Connect's AI suite for autonomous customer communication. |
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Connect AI combines autonomous AI agents, an intelligent AI copilot for service teams, and powerful agentic actions. AI agents can independently resolve recurring inquiries and execute complete service workflows, while human agents can step in and take over conversations at any time when personal expertise or individual support is needed. |
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At the same time, Copilot, an AI-powered customer service assistant, helps employees work faster and more efficiently by summarizing contexts, suggesting answers, and providing relevant information. |
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To automate processes, you can use our visual no-code Workflow Builder, that lets you design structured end-to-end processes by defining triggers, conditions, and actions via drag and drop. From routing and escalations to cross-system updates and proactive notifications, Workflows ensure that every step runs reliably and transparently in the background. |
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You can also connect external chatbot providers to Lime Connect via the chatbot API. |
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In addition to customer service, Lime Connect includes integrated WhatsApp marketing capabilities. Businesses can send targeted newsletters, personalized offers, and important updates directly through WhatsApp, enabling them to increase customer engagement, strengthen loyalty, and drive conversions through one of the world's most popular messaging channels. |
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= Why Lime Connect? = |
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Lime Connect is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany. |
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Lime Connect is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Lime Connect. |
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Lime Connect is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation. |
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= Features = |
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* Message Center as central hub for all your customer chats from different channels |
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* Website Messenger that can be fully customized to your web design |
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* Canned messages (chat macros) for common questions and scenarios to increase service efficiency |
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* Connect AI combines autonomous AI agents, an intelligent co-pilot, and powerful agentic actions into a central AI platform that automates customer service, executes workflows, and seamlessly connects systems |
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* WhatsApp marketing tool for sending targeted newsletters, offers, and updates to increase customer loyalty |
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* Integrations with messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, Email, Threema and SMS |
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* Share and receive various types of media, like images, videos, files and voice messages |
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* Intelligent routing to connect customers directly to the right contact or operator they have chatted with before |
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* Live translation to chat seamlessly with international customers |
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* Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations |
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* Chatbot API to connect existing chatbots to Lime Connect |
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* Analytics to measure live chat performance and service quality |
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* Server and hosting in Germany |
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* GDPR-compliant, including dedicated data privacy features |
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* Integrations with business tools like Pipedrive and Slack, Mailchimp and more |
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= Pricing = |
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The Lime Connect chat plugin for WordPress is free. When you sign up, you can test the premium plan „Team“ for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Lime Connect’s Website Messenger including unlimited conversation and contacts and all core features for customer communication in a small team. |
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Paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4+ chat agent seats, 4 widgets and powerful service features for professional chat support in a team. |
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= Case studies = |
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Learn more about how [Hermes](https://connect.lime-technologies.com/en/blog/hermes-conversational-commerce-en/), [Toyota](https://connect.lime-technologies.com/en/blog/whatsapp-case-study-toyota/) and [Titus](https://www.youtube.com/watch?v=jPup9vEqaww&list=PLCDyk-Wom8jyjOi9RiagBMPo66_HH4hXT&index=1) are working with Lime Connect to generate more leads, reduce service costs and build long-term customer relationships. |
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== Frequently Asked Questions == |
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= With which browsers is Lime Connect compatible? = |
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The Lime Connect Dashboard is HTML5 compatible and uses the latest web technologies. |
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Lime Connect supports the following browsers: |
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The last two versions of Safari |
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The last two versions of Safari for iOS |
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The last six versions of Edge |
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The last six versions of Firefox |
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The last six versions of Chrome |
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= What happens when I’m not online? = |
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When you’re not online, you can decide between a set of behaviors for Lime Connect’s WordPress live chat plugin. One is to display the website widget in offline mode. Messages from your contact will still land in Lime Connect’s Message Center and you can answer them as soon as you are available again. Your contacts will be notified via email to pick up the conversation on your website chat. You can also choose to hide the chat plugin outside your service times. |
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= Do I need a credit card to sign up? = |
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No, you don’t need to enter any billing info to start your trial. We only ask for your billing info when you decide to upgrade to one of our paid products. You can pay with credit card, or bank transfer / PayPal for yearly subscriptions. |
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= What will happen after the trial? = |
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During the trial you have access to our premium plan Team. After the trial, your account automatically switches to our free product. There are no charges or hidden fees so you can see if Lime Connect is right for you without any strings attached. With our Free plan you can have unlimited chats with your customers. If you need more features you can always upgrade your account to a premium plan during or after the trial. |
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= Do you offer chatbots? = |
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Yes! You can create AI-based chatbots directly in Lime Connect or integrate your own chatbot via the chatbot API. |
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= Can I use Lime Connect on my mobile phone? = |
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For your customers, Lime Connect also works well on mobile devices. For chat agents operating the chat plugin, we recommend using Lime Connect on your desktop. |
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== Installation == |
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1. Log in to your WordPress admin, then click on "Add New" under the "Plugins" menu. |
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2. Search for the Lime Connect plugin, install it, and activate it. |
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3. Go to "Settings" and paste in your Lime Connect Widget Secret. You'll find your Widget Secret in the [Lime Connect Dashboard](https://app.userlike.com/#/settings/channel/web/website) – in the "Install" tab click on "Javascript widget code". |
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4. Remember to save your settings... |
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5. Congratulations! The Lime Connect Chat Widget is now visible on your WordPress site and you can start chatting! 🚀 |
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Note: You will need a Lime Connect account: |
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Create one for free [here](https://connect.lime-technologies.com/). |
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[youtube https://www.youtube.com/watch?v=AIlGh5qkbDA] |
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== Screenshots == |
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1. Transform your customer experience with chat and AI |
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2. Connect AI - the AI suite that sets new standards |
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3. AI agents - scale your service with ease |
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4. Copilot - boost your service teams |
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5. Workflows - automate time-consuming processes |
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6. Whatsapp marketing - turn messages into revenue |
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7. Your shared messaging inbox |
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8. Support customers on their preferred channel |
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9. Mobile app: stay connected on the go |
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10. Built and hosted in Germany |
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== Changelog == |
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= 2.8 = |
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* Update description to reflect Lime Connect position as AI agent platform for customer communication |
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= 2.7 = |
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* Fix remainders from Userlike -> Lime Connect rebranding inside the plugin |
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= 2.6 = |
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* Connect AI Workflows: updated texts and graphics |
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= 2.5 = |
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* Connect AI launch: updated texts and graphics |
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= 2.4 = |
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* Rebranding Userlike -> Lime Connect: updated texts and graphics |
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= 2.3 = |
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* Fix potential XSS within admin page |
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= 2.2 = |
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* Update tested version and readme |
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= 2.1 = |
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* Update Support Widget |
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* Add async parameter to all script tags |
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= 2.0.3 = |
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* Update youtube video |
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= 2.0.2 = |
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* Update readme, increase supported Wordpress version |
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* Bump plugin version |
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= 2.0.1 = |
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* Update readme |
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* Add additional icons |
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= 2.0 = |
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* Update readme and banner |
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* Update script tag with async parameter to execute asynchronously with the rest of the page |
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= 1.9 = |
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* Update tested version and readme |
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= 1.8 = |
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* Make all methods public static |
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= 1.7 = |
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* Update wording |
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= 1.6 = |
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* Update readme |
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= 1.5 = |
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* Fix link |
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= 1.4 = |
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* Add direct link to Widget Secret and update readme.txt |
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= 1.3 = |
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* Changed API host |
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= 1.2 = |
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* Updated for new Lime Connect API (you'll only need your secret now) |
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* Removed dependency on cURL support |
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= 1.1 = |
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* has been left out due to distribution issues |
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= 1.0 = |
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* First release |
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== Upgrade Notice == |
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= 1.3 = |
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This version uses the new Lime Connect API host, enabling faster changes to your chat widget. Update recommended. |
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= 1.2 = |
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This version uses the new Lime Connect API enabling you to use the new Lime Connect features. Update recommended. |
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