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<?php |
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/** |
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* wpForo AI Features - Privacy Policy |
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* |
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* This document describes how we collect, use, and protect your data. |
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* Last updated: March 2026 |
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* |
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* @since 3.0.0 |
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*/ |
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if( ! defined( 'ABSPATH' ) ) exit; |
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?> |
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<div class="wpforo-ai-legal-document"> |
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<h1>wpForo AI Features - Privacy Policy</h1> |
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<p class="wpforo-ai-legal-updated"><strong>Last Updated:</strong> March 23, 2026</p> |
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<p class="wpforo-ai-legal-updated"><strong>Effective Date:</strong> March 23, 2026</p> |
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|
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<div class="wpforo-ai-legal-toc"> |
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<h3>Table of Contents</h3> |
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<ol> |
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<li><a href="#introduction">Introduction</a></li> |
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<li><a href="#definitions">Definitions</a></li> |
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<li><a href="#data-controller">Data Controller and Processor Roles</a></li> |
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<li><a href="#local-data">Data Stored Locally (Your Server)</a></li> |
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<li><a href="#cloud-data">Data Processed in the Cloud</a></li> |
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<li><a href="#how-we-use">How We Use Your Data</a></li> |
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<li><a href="#ai-processing">AI and Machine Learning Processing</a></li> |
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<li><a href="#data-sharing">Data Sharing and Third Parties</a></li> |
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<li><a href="#data-retention">Data Retention</a></li> |
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<li><a href="#data-security">Data Security</a></li> |
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<li><a href="#your-rights">Your Rights</a></li> |
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<li><a href="#international">International Data Transfers</a></li> |
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<li><a href="#children">Children's Privacy</a></li> |
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<li><a href="#changes">Changes to This Policy</a></li> |
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<li><a href="#contact">Contact Us</a></li> |
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</ol> |
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</div> |
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|
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<hr> |
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|
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<h2 id="introduction">1. Introduction</h2> |
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<p>wpForo AI features are provided by <a href="https://wpforo.com/gvectors-ai/" target="_blank">gVectors AI</a>. This Privacy Policy explains how gVectors Team ("we", "us", "our") collects, uses, stores, and protects information when you use the wpForo AI Features service ("Service").</p> |
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<p>By using the Service, you agree to the collection and use of information as described in this Privacy Policy. This policy should be read in conjunction with our Terms of Service.</p> |
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<p><strong>Important:</strong> This Privacy Policy covers data processed by our Service. As a forum operator, you are responsible for your own privacy policy that governs how you collect and process your forum users' data.</p> |
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|
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<h2 id="definitions">2. Definitions</h2> |
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<ul> |
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<li><strong>"Personal Data"</strong> means any information relating to an identified or identifiable natural person.</li> |
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<li><strong>"Forum Content"</strong> means topics, posts, replies, and other content created by users on your forum.</li> |
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<li><strong>"Vector Embeddings"</strong> means mathematical representations of text content used for semantic search.</li> |
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<li><strong>"Customer"</strong> means the forum administrator who registers for and uses the Service.</li> |
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<li><strong>"End Users"</strong> means visitors and registered users of your forum.</li> |
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<li><strong>"Processing"</strong> means any operation performed on data, including collection, storage, and deletion.</li> |
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</ul> |
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|
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<h2 id="data-controller">3. Data Controller and Processor Roles</h2> |
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|
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<h3>3.1 Your Role as Data Controller</h3> |
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<p>As the forum operator, <strong>you are the Data Controller</strong> for:</p> |
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<ul> |
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<li>Your forum users' personal data</li> |
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<li>Forum content created by your users</li> |
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<li>Decisions about what data to index and process</li> |
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</ul> |
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<p>You are responsible for:</p> |
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<ul> |
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<li>Obtaining necessary consents from your forum users</li> |
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<li>Updating your own privacy policy to disclose use of AI services</li> |
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<li>Responding to your users' data subject requests</li> |
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<li>Ensuring lawful basis for processing forum content</li> |
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</ul> |
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|
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<h3>3.2 Our Role as Data Processor</h3> |
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<p>gVectors Team (through <a href="https://wpforo.com/gvectors-ai/" target="_blank">gVectors AI</a>) acts as a <strong>Data Processor</strong> for forum content you submit to the Service. We:</p> |
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<ul> |
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<li>Process data only according to your instructions (indexing requests)</li> |
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<li>Implement appropriate security measures</li> |
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<li>Assist you in responding to data subject requests</li> |
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<li>Delete data upon your request or service termination</li> |
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</ul> |
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|
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<h3>3.3 Our Role as Data Controller</h3> |
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<p>We are the <strong>Data Controller</strong> for:</p> |
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<ul> |
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<li>Your account information (email, site URL)</li> |
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<li>Billing and subscription data</li> |
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<li>Service usage analytics</li> |
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<li>Technical logs and operational data</li> |
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</ul> |
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|
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<h2 id="local-data">4. Data Stored Locally (Your Server)</h2> |
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<p><strong>The following data is stored only on your WordPress server and is NOT transmitted to our cloud services:</strong></p> |
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|
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<h3>4.1 Plugin Configuration</h3> |
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<ul> |
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<li>Feature enable/disable settings</li> |
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<li>Display preferences and customizations</li> |
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<li>Search result formatting options</li> |
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</ul> |
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|
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<h3>4.2 Credentials (Encrypted)</h3> |
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<ul> |
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<li>API key (stored encrypted in WordPress database)</li> |
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<li>Tenant ID</li> |
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<li>Connection status</li> |
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</ul> |
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|
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<h3>4.3 Cache Data</h3> |
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<ul> |
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<li>Temporary search results cache</li> |
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<li>Performance optimization data</li> |
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</ul> |
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|
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<h3>4.4 Your Control Over Local Data</h3> |
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<p>You have complete control over locally stored data:</p> |
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<ul> |
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<li>Delete via plugin settings at any time</li> |
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<li>Included in standard WordPress backup procedures</li> |
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<li>Subject to your server's security measures</li> |
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<li>Never shared with us without explicit API calls</li> |
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</ul> |
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|
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<h2 id="cloud-data">5. Data Processed in the Cloud</h2> |
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<p><strong>IMPORTANT: The following data IS transmitted to and processed by our cloud infrastructure when you use the Service.</strong></p> |
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|
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<h3>5.1 Forum Content Data</h3> |
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<table class="wpforo-ai-legal-table"> |
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<thead> |
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<tr> |
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<th>Data Type</th> |
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<th>Examples</th> |
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<th>Purpose</th> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<td>Topic Content</td> |
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<td>Titles, descriptions, body text</td> |
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<td>Indexing for semantic search</td> |
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</tr> |
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<tr> |
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<td>Replies</td> |
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<td>User responses, comments</td> |
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<td>Indexing for semantic search</td> |
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</tr> |
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<tr> |
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<td>Metadata</td> |
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<td>Post IDs, timestamps, forum categories</td> |
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<td>Result organization and filtering</td> |
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</tr> |
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<tr> |
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<td>Status Flags</td> |
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<td>Solved, best answer, closed</td> |
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<td>Search result ranking</td> |
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</tr> |
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</tbody> |
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</table> |
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|
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<h3>5.2 Account Information</h3> |
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<table class="wpforo-ai-legal-table"> |
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<thead> |
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<tr> |
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<th>Data Type</th> |
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<th>Examples</th> |
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<th>Purpose</th> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<td>Administrator Email</td> |
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<td>admin@yourforum.com</td> |
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<td>Account identification, notifications</td> |
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</tr> |
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<tr> |
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<td>Site URL</td> |
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<td>https://yourforum.com</td> |
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<td>Origin validation, tenant identification</td> |
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</tr> |
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<tr> |
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<td>Software Versions</td> |
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<td>WordPress 6+, wpForo 3+</td> |
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<td>Compatibility and support</td> |
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</tr> |
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</tbody> |
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</table> |
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|
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<h3>5.3 Search Query Data</h3> |
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<table class="wpforo-ai-legal-table"> |
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<thead> |
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<tr> |
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<th>Data Type</th> |
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<th>Examples</th> |
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<th>Purpose</th> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<td>Search Queries</td> |
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<td>"how to configure email notifications"</td> |
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<td>Processing search requests</td> |
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</tr> |
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<tr> |
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<td>Query Metadata</td> |
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<td>Timestamp, results count</td> |
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<td>Analytics and billing</td> |
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</tr> |
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</tbody> |
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</table> |
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|
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<h3>5.4 Usage and Billing Data</h3> |
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<table class="wpforo-ai-legal-table"> |
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<thead> |
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<tr> |
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<th>Data Type</th> |
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<th>Examples</th> |
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<th>Purpose</th> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<td>Credit Usage</td> |
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<td>Credits consumed per operation</td> |
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<td>Billing and limits enforcement</td> |
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</tr> |
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<tr> |
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<td>API Calls</td> |
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<td>Request counts, endpoints accessed</td> |
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<td>Usage analytics, troubleshooting</td> |
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</tr> |
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<tr> |
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<td>Subscription Status</td> |
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<td>Plan type, expiration date</td> |
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<td>Service access control</td> |
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</tr> |
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</tbody> |
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</table> |
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|
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<h2 id="how-we-use">6. How We Use Your Data</h2> |
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|
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<h3>6.1 Primary Purposes</h3> |
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<ul> |
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<li><strong>Providing the Service:</strong> Processing forum content to enable semantic search</li> |
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<li><strong>AI Features:</strong> Powering topic suggestions, related content, and search</li> |
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<li><strong>Account Management:</strong> Managing your subscription and authentication</li> |
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<li><strong>Billing:</strong> Tracking usage and processing payments</li> |
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</ul> |
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|
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<h3>6.2 Operational Purposes</h3> |
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<ul> |
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<li><strong>Service Improvement:</strong> Analyzing aggregated usage patterns</li> |
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<li><strong>Technical Support:</strong> Diagnosing issues when you contact support</li> |
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<li><strong>Security:</strong> Detecting and preventing abuse or unauthorized access</li> |
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<li><strong>Legal Compliance:</strong> Meeting legal obligations</li> |
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</ul> |
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|
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<h3>6.3 What We Do NOT Do</h3> |
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<ul> |
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<li style="color: #1e7e34">Sell your data to third parties</li> |
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<li style="color: #1e7e34">Use your forum content for advertising</li> |
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<li style="color: #1e7e34">Share your data with other customers</li> |
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<li style="color: #1e7e34">Train our own AI models on your specific content (without explicit consent)</li> |
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<li style="color: #1e7e34">Access your content except as needed to provide the Service</li> |
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</ul> |
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|
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<h2 id="ai-processing">7. AI and Machine Learning Processing</h2> |
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|
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<h3>7.1 AI Services Used</h3> |
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<p>Your forum content is processed using the following AI technologies:</p> |
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|
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<h4>Amazon Bedrock</h4> |
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<ul> |
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<li><strong>Purpose:</strong> Managed AI/ML service for text embeddings</li> |
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<li><strong>Data Handling:</strong> Content processed in real-time; not stored by Amazon Bedrock</li> |
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<li><strong>Privacy:</strong> Subject to <a href="https://aws.amazon.com/bedrock/faqs/" target="_blank" rel="noopener">AWS Bedrock privacy practices</a></li> |
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</ul> |
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|
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<h4>Amazon Nova Models</h4> |
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<ul> |
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<li><strong>Purpose:</strong> Foundation models for semantic understanding</li> |
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<li><strong>Data Handling:</strong> Content processed temporarily for embedding generation</li> |
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<li><strong>Training:</strong> Your content is NOT used to train Nova models</li> |
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</ul> |
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|
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<h4>Anthropic Claude (via Bedrock)</h4> |
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<ul> |
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<li><strong>Purpose:</strong> Advanced language understanding for AI features</li> |
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<li><strong>Data Handling:</strong> Content processed temporarily; not stored by Anthropic</li> |
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<li><strong>Training:</strong> Your content is NOT used to train Claude models (API usage)</li> |
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</ul> |
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|
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<h3>7.2 Vector Embeddings</h3> |
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<p>When we process your forum content:</p> |
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<ol> |
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<li>Text is converted into numerical vectors (by Amazon embedding models)</li> |
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<li>Original text is NOT stored in the vector database</li> |
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<li>Vectors capture semantic meaning but cannot be reversed to original text</li> |
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<li>Metadata (IDs, timestamps) is stored alongside vectors for result retrieval</li> |
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</ol> |
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|
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<h3>7.3 AI Processing Limitations</h3> |
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<p>We commit to:</p> |
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<ul> |
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<li style="color: #1e7e34">Using AI only for providing Service features</li> |
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<li style="color: #1e7e34">Not using your content to train proprietary models</li> |
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<li style="color: #1e7e34">Not sharing your content with AI providers beyond processing needs</li> |
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<li style="color: #1e7e34">Providing transparency about AI processing methods</li> |
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</ul> |
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|
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<h2 id="data-sharing">8. Data Sharing and Third Parties</h2> |
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|
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<h3>8.1 Service Providers (Sub-processors)</h3> |
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<p>We share data with the following service providers who process data on our behalf:</p> |
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|
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<table class="wpforo-ai-legal-table"> |
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<thead> |
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<tr> |
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<th>Provider</th> |
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<th>Purpose</th> |
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<th>Data Shared</th> |
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<th>Location</th> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<td>Amazon Web Services (AWS)</td> |
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<td>Cloud infrastructure, AI processing</td> |
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<td>All cloud-processed data</td> |
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<td>United States (us-east-1) / Can be changed for customers with Enterprise Subscription Plan</td> |
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</tr> |
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<tr> |
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<td>Amazon Bedrock</td> |
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<td>AI embedding generation</td> |
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<td>Forum content (temporary)</td> |
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<td>United States</td> |
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</tr> |
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<tr> |
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<td>Freemius</td> |
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<td>Payment processing</td> |
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<td>Email, site URL, billing info</td> |
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<td>Israel/United States</td> |
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</tr> |
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<tr> |
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<td>Paddle</td> |
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<td>Payment processing (Merchant of Record)</td> |
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<td>Email, site URL, billing info</td> |
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<td>United Kingdom/United States</td> |
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</tr> |
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</tbody> |
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</table> |
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|
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<h3>8.2 Legal Requirements</h3> |
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<p>We may disclose data when required by:</p> |
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<ul> |
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<li>Valid legal process (court order, subpoena)</li> |
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<li>Law enforcement requests with proper authority</li> |
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<li>Protection of our rights, property, or safety</li> |
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<li>Emergency situations involving potential harm</li> |
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</ul> |
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|
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<h3>8.3 Business Transfers</h3> |
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<p>In case of merger, acquisition, or sale of assets:</p> |
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<ul> |
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<li>Your data may be transferred to the acquiring entity</li> |
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<li>You will be notified of any such transfer</li> |
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<li>This Privacy Policy will continue to apply until you are notified otherwise</li> |
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</ul> |
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|
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<h3>8.4 No Sale of Personal Data</h3> |
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<p style="color: #1e7e34">We do NOT sell, rent, or trade your personal data or forum content to any third parties for their marketing purposes.</p> |
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|
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<h2 id="data-retention">9. Data Retention</h2> |
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|
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<h3>9.1 Retention Periods</h3> |
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<table class="wpforo-ai-legal-table"> |
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<thead> |
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<tr> |
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<th>Data Type</th> |
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<th>Retention Period</th> |
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<th>Deletion Method</th> |
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</tr> |
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</thead> |
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<tbody> |
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<tr> |
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<td>Vector Embeddings</td> |
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<td>Until deletion request or account termination</td> |
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<td>Automatic on disconnect + 30 days</td> |
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</tr> |
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<tr> |
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<td>Account Information</td> |
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<td>Duration of subscription + 30 days</td> |
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<td>Automatic after grace period</td> |
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</tr> |
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<tr> |
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<td>API Logs</td> |
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<td>90 days</td> |
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<td>Automatic TTL deletion</td> |
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</tr> |
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<tr> |
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<td>Usage Analytics</td> |
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<td>90 days</td> |
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<td>Automatic TTL deletion</td> |
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</tr> |
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<tr> |
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<td>Billing Records</td> |
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<td>7 years (legal requirement)</td> |
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<td>Manual after legal period</td> |
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</tr> |
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<tr> |
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<td>Support Tickets</td> |
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<td>2 years after resolution</td> |
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<td>Manual review and deletion</td> |
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</tr> |
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</tbody> |
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</table> |
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|
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<h3>9.2 Deletion Upon Request</h3> |
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<p>You can request immediate deletion of your data:</p> |
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<ul> |
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<li><strong>Forum Content:</strong> Use "Clear All Indexed Data" in plugin settings</li> |
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<li><strong>Account Data:</strong> Disconnect and request full deletion via support</li> |
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<li><strong>All Data:</strong> Contact support for complete data erasure</li> |
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</ul> |
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|
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<h3>9.3 Post-Termination</h3> |
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<ul> |
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<li>30-day grace period for reactivation</li> |
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<li>After 30 days: Permanent deletion of all cloud data</li> |
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<li>Billing records retained as legally required</li> |
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<li>Aggregated, anonymized statistics may be retained</li> |
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</ul> |
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|
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<h2 id="data-security">10. Data Security</h2> |
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|
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<h3>10.1 Technical Measures</h3> |
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<ul> |
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<li><strong>Encryption in Transit:</strong> TLS 1.2+ for all communications</li> |
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<li><strong>Encryption at Rest:</strong> AES-256 encryption for all stored data</li> |
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<li><strong>Access Control:</strong> IAM-based least-privilege access</li> |
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<li><strong>Network Security:</strong> AWS VPC isolation, security groups</li> |
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<li><strong>API Security:</strong> Origin validation, rate limiting, API key hashing</li> |
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</ul> |
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|
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<h3>10.2 Organizational Measures</h3> |
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<ul> |
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<li>Access limited to authorized personnel only</li> |
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<li>Regular security reviews and updates</li> |
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<li>Incident response procedures in place</li> |
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<li>Vendor security assessments</li> |
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</ul> |
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|
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<h3>10.3 Tenant Isolation</h3> |
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<ul> |
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<li>Each customer has a dedicated, isolated vector index</li> |
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<li>No customer can access another customer's data</li> |
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<li>API keys validated against registered domain</li> |
| 457 |
</ul> |
| 458 |
|
| 459 |
<h3>10.4 Breach Notification</h3> |
| 460 |
<p>In the event of a data breach affecting your data:</p> |
| 461 |
<ul> |
| 462 |
<li>We will notify you within 72 hours of discovery</li> |
| 463 |
<li>Notification will include nature of breach and affected data</li> |
| 464 |
<li>We will provide guidance on protective measures</li> |
| 465 |
<li>We will cooperate with any required regulatory notifications</li> |
| 466 |
</ul> |
| 467 |
|
| 468 |
<h2 id="your-rights">11. Your Rights</h2> |
| 469 |
|
| 470 |
<h3>11.1 GDPR Rights (EEA Residents)</h3> |
| 471 |
<p>If you are in the European Economic Area, you have the right to:</p> |
| 472 |
<ul> |
| 473 |
<li><strong>Access:</strong> Request a copy of your personal data</li> |
| 474 |
<li><strong>Rectification:</strong> Request correction of inaccurate data</li> |
| 475 |
<li><strong>Erasure:</strong> Request deletion of your data ("right to be forgotten")</li> |
| 476 |
<li><strong>Restriction:</strong> Request limited processing of your data</li> |
| 477 |
<li><strong>Portability:</strong> Receive your data in a machine-readable format</li> |
| 478 |
<li><strong>Objection:</strong> Object to processing based on legitimate interests</li> |
| 479 |
<li><strong>Withdraw Consent:</strong> Withdraw consent at any time</li> |
| 480 |
</ul> |
| 481 |
|
| 482 |
<h3>11.2 CCPA Rights (California Residents)</h3> |
| 483 |
<p>If you are a California resident, you have the right to:</p> |
| 484 |
<ul> |
| 485 |
<li><strong>Know:</strong> What personal information we collect and how it's used</li> |
| 486 |
<li><strong>Delete:</strong> Request deletion of your personal information</li> |
| 487 |
<li><strong>Opt-Out:</strong> Opt-out of sale of personal information (we don't sell data)</li> |
| 488 |
<li><strong>Non-Discrimination:</strong> Not be discriminated against for exercising rights</li> |
| 489 |
</ul> |
| 490 |
|
| 491 |
<h3>11.3 Exercising Your Rights</h3> |
| 492 |
<p>To exercise any of these rights:</p> |
| 493 |
<ol> |
| 494 |
<li>Use in-plugin controls for data deletion</li> |
| 495 |
<li>Open a support ticket at <a href="https://wpforo.com/login-register/?tab=login" target="_blank" rel="noopener">our support portal</a></li> |
| 496 |
<li>We will respond within 30 days (or sooner if required by law)</li> |
| 497 |
<li>We may need to verify your identity before processing requests</li> |
| 498 |
</ol> |
| 499 |
|
| 500 |
<h3>11.4 Your Forum Users' Rights</h3> |
| 501 |
<p>As the Data Controller for your forum users:</p> |
| 502 |
<ul> |
| 503 |
<li>You are responsible for handling their data requests</li> |
| 504 |
<li>We will assist you in fulfilling requests related to indexed content</li> |
| 505 |
<li>Contact us if you need to delete specific user content from our indexes</li> |
| 506 |
</ul> |
| 507 |
|
| 508 |
<h2 id="international">12. International Data Transfers</h2> |
| 509 |
|
| 510 |
<h3>12.1 Data Location</h3> |
| 511 |
<p>Our primary data processing occurs in:</p> |
| 512 |
<ul> |
| 513 |
<li><strong>United States:</strong> AWS us-east-1 region (Northern Virginia)</li> |
| 514 |
</ul> |
| 515 |
|
| 516 |
<h3>12.2 Transfer Mechanisms</h3> |
| 517 |
<p>For data transferred from the EEA/UK to the US, we rely on:</p> |
| 518 |
<ul> |
| 519 |
<li>AWS's Standard Contractual Clauses (SCCs)</li> |
| 520 |
<li>Data Processing Agreements with sub-processors</li> |
| 521 |
<li>Appropriate supplementary measures as required</li> |
| 522 |
</ul> |
| 523 |
|
| 524 |
<h3>12.3 Data Processing Agreement</h3> |
| 525 |
<p>Enterprise customers may request a formal Data Processing Agreement (DPA) that includes:</p> |
| 526 |
<ul> |
| 527 |
<li>Standard Contractual Clauses</li> |
| 528 |
<li>Technical and organizational measures</li> |
| 529 |
<li>Sub-processor list and notification procedures</li> |
| 530 |
</ul> |
| 531 |
|
| 532 |
<h2 id="children">13. Children's Privacy</h2> |
| 533 |
<p>The Service is not directed at children under 18 years of age. We do not knowingly collect personal data from children.</p> |
| 534 |
<p>If you become aware that a child has provided personal data through your forum that has been indexed by our Service, please contact us immediately, and we will delete such data.</p> |
| 535 |
|
| 536 |
<h2 id="changes">14. Changes to This Policy</h2> |
| 537 |
<p>We may update this Privacy Policy periodically. When we make changes:</p> |
| 538 |
<ul> |
| 539 |
<li>We will update the "Last Updated" date</li> |
| 540 |
<li>For material changes, we will notify you via email or plugin notification</li> |
| 541 |
<li>Continued use after changes constitutes acceptance</li> |
| 542 |
<li>Previous versions will be archived and available upon request</li> |
| 543 |
</ul> |
| 544 |
|
| 545 |
<h2 id="contact">15. Contact Us</h2> |
| 546 |
<p>For questions, concerns, or requests regarding this Privacy Policy:</p> |
| 547 |
<ul> |
| 548 |
<li><strong>Support Portal:</strong> <a href="https://wpforo.com/login-register/?tab=login" target="_blank" rel="noopener">Open Support Ticket</a></li> |
| 549 |
<li><strong>wpForo Website:</strong> <a href="https://wpforo.com" target="_blank" rel="noopener">wpforo.com</a></li> |
| 550 |
<li><strong>wpForo Community:</strong> <a href="https://wpforo.com/community/" target="_blank" rel="noopener">wpforo.com</a></li> |
| 551 |
<li><strong>Company:</strong> gVectors Team</li> |
| 552 |
<li><strong>Service:</strong> <a href="https://wpforo.com/gvectors-ai/" target="_blank">gVectors AI</a></li> |
| 553 |
<li><strong>gVectors Website:</strong> <a href="https://gvectors.com" target="_blank">gvectors.com</a></li> |
| 554 |
</ul> |
| 555 |
|
| 556 |
<h3>Data Protection Inquiries</h3> |
| 557 |
<p>For data protection specific inquiries or to exercise your rights, please open a support ticket with the subject line "Data Protection Request".</p> |
| 558 |
|
| 559 |
<hr> |
| 560 |
|
| 561 |
<p class="wpforo-ai-legal-footer"> |
| 562 |
<em>By using wpForo AI Features, you acknowledge that you have read and understood this Privacy Policy.</em> |
| 563 |
</p> |
| 564 |
</div> |
| 565 |
|
