wpfunnels / includes / core / Tracking / class-wpfnl-telemetry.php

class-wpfnl-telemetry.php in WPFunnels – Funnel Builder for WooCommerce with Checkout & One Click Upsell 3.12.2, at includes/core/Tracking/class-wpfnl-telemetry.php

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1	<?php
2
3	namespace WPFunnels\Tracking;
4
5	use LinnoSDK\Telemetry\Client;
6
7	class Telemetry {
8
9	private const POSTHOG_API_KEY = 'phc_lpaTTy4DiOGImfWtE6NK8puO5dZ9y3lum35BxUledi4';
10
11	/** @var Telemetry\|null */
12	private static $instance;
13
14	/** @var Client\|null */
15	private $client;
16
17	/**
18	* Initialize or return the singleton.
19	*
20	* @return Telemetry\|null
21	*/
22	public static function init() {
23	if ( ! self::$instance ) {
24	self::$instance = new self();
25	}
26	return self::$instance;
27	}
28
29	/**
30	* Return the already-initialized singleton without creating one.
31	*
32	* @return Telemetry\|null
33	*/
34	public static function instance(): ?self {
35	return self::$instance;
36	}
37
38	private function __construct() {
39	if ( ! class_exists( '\\LinnoSDK\\Telemetry\\Client' ) ) {
40	return;
41	}
42
43	try {
44	$this->client = new Client( [
45	'pluginFile' => WPFNL_FILE,
46	'slug' => 'wpfunnels',
47	'pluginName' => 'WPFunnels',
48	'version' => WPFNL_VERSION,
49	'driver' => 'posthog',
50	'driver_config' => [
51	'api_key' => self::POSTHOG_API_KEY,
52	'host' => 'https://eu.i.posthog.com',
53	],
54	'review_prompt' => [
55	'webhook' => 'https://getwpfunnels.com/wp-json/mrm/v1/form/44/webhook/receive?token=b553ed8f2d6f9ff1612b4fe79c19ff9ee8a30c170eb547f1aba9376eb7ac8039',
56	'min_feedback_length' => 50,
57	// Progressive snooze: first dismiss → 30 days, second → 90, third+ → 180.
58	'snooze_schedule' => [ 30, 90, 180 ],
59	'nps_question' => 'How likely are you to recommend WPFunnels to your friends or colleagues?',
60	'low_score_threshold' => 7,
61	'review_url' => 'https://wordpress.org/support/plugin/wpfunnels/reviews/#new-post',
62	'support_url' => 'https://getwpfunnels.com/support/',
63	'privacy_url' => 'https://getwpfunnels.com/privacy-policy/',
64	'installed_option_key' => 'wpfunnels_installed_time',
65	'position' => 'bottom-right',
66	'allowed_screens' => [
67	WPFNL_MAIN_PAGE_SLUG,
68	WPFNL_FUNNEL_PAGE_SLUG,
69	WPFNL_TEMPLATE_PAGE_SLUG,
70	WPFNL_SETTINGS_SLUG,
71	WPFNL_GLOBAL_SETTINGS_SLUG,
72	WPFNL_EDIT_FUNNEL_SLUG,
73	WPFNL_INTEGRATIONS_MAIN_PAGE_SLUG,
74	],
75	],
76	] );
77	} catch ( \Exception $e ) {
78	return;
79	}
80
81	$this->register_triggers();
82	}
83
84	/**
85	* Wire up all WordPress hooks for event tracking.
86	*/
87	private function register_triggers(): void {
88	if ( ! $this->client ) {
89	return;
90	}
91
92	try {
93	$this->client->define_triggers( [
94	'onboarding' => [
95	'hook' => 'wpfunnels_setup_wizard_complete',
96	'callback' => [ $this, 'setup_payload' ],
97	],
98	'feature_used' => [
99	'template_library' => [
100	'hook' => 'wpfunnels_template_imported',
101	'callback' => [ $this, 'template_imported_payload' ],
102	],
103	'order_bumps' => [
104	'hook' => 'wpfunnels_order_bump_added',
105	'callback' => [ $this, 'feature_usage_payload' ],
106	],
107	'upsells_downsells' => [
108	'hook' => 'wpfunnels_upsell_configured',
109	'callback' => [ $this, 'feature_usage_payload' ],
110	],
111	'vertical_canvas_mode' => [
112	'hook' => 'wpfunnels_vertical_mode_used',
113	'callback' => [ $this, 'feature_usage_payload' ],
114	],
115	],
116	] );
117	} catch ( \Exception $e ) {
118	// Failure-safe: trigger registration errors must not surface to callers.
119	}
120
121	// Funnel lifecycle → PostHog.
122	add_action( 'wpfunnels_after_funnel_created', [ $this, 'handle_funnel_created' ], 10, 2 );
123	add_action( 'transition_post_status', [ $this, 'handle_funnel_published' ], 10, 3 );
124
125	// Onboarding step events dispatched from the REST track-step endpoint.
126	// add_action( 'wpfunnels_onboarding_step_tracked', [ $this, 'handle_onboarding_step' ], 10, 1 );
127
128	// Unified onboarding outcome event (single-event model).
129	add_action( 'wpfunnels_onboarding_progress', [ $this, 'handle_onboarding_progress' ], 10, 1 );
130
131	// NPS contextual triggers.
132	add_action( 'wpfunnels_setup_wizard_complete', [ $this, 'maybe_trigger_onboarding_nps' ], 20, 3 );
133	add_action( 'wpfunnels_after_funnel_created', [ $this, 'maybe_trigger_first_funnel_nps' ], 20, 2 );
134	add_action( 'wpfunnels_template_imported', [ $this, 'maybe_trigger_first_funnel_nps' ], 20, 1 );
135
136	// Per-funnel Aha milestone — wired directly because SDK KUI thresholding
137	// is site-scoped and cannot enforce the funnel-level single-fire guarantee.
138	add_action( 'wpfunnels/funnel_order_placed', [ $this, 'handle_aha_milestone' ], 10, 3 );
139
140	// Replace generic SDK deactivation reasons with WPFunnels-specific ones.
141	add_filter( 'wpfunnels_telemetry_deactivation_reasons', [ $this, 'filter_deactivation_reasons' ] );
142	}
143
144	// -------------------------------------------------------------------------
145	// Public API — called from REST controllers
146	// -------------------------------------------------------------------------
147
148	/**
149	* Persist the user's consent decision and sync the telemetry client.
150	*
151	* Must be called as early as possible (Welcome step proceed) so subsequent
152	* step-tracking calls pass the opt-in gate inside the SDK.
153	*
154	* @param bool $consented True when the user checked the data-sharing box.
155	*/
156	public function save_consent( bool $consented ): void {
157	if ( ! $this->client ) {
158	return;
159	}
160	$this->client->set_optin_state( $consented ? 'yes' : 'no' );
161	}
162
163	/**
164	* Dispatch a step-view or step-completion event from the REST layer.
165	*
166	* @param array $data Keys: event_type (viewed\|completed), step_name, step_index, goal, time_on_step.
167	*/
168	public function track_onboarding_step( array $data ): void {
169	do_action( 'wpfunnels_onboarding_step_tracked', $data );
170	}
171
172	/**
173	* Dispatch the unified onboarding outcome event from the REST layer.
174	*
175	* @param array $data Keys: outcome, last_step_name, last_step_index, total_steps, goal, funnel_id.
176	*/
177	public function track_onboarding_progress( array $data ): void {
178	do_action( 'wpfunnels_onboarding_progress', $data );
179	}
180
181	// -------------------------------------------------------------------------
182	// Payload callbacks
183	// -------------------------------------------------------------------------
184
185	/**
186	* Onboarding completion payload — sent once when the wizard finishes.
187	*
188	* @param int $funnel_id Funnel ID created during setup.
189	* @param string $action Button clicked at the Complete step (e.g. goToDashboard).
190	* @param string $goal Goal the user chose (order-value \| improve-checkout \| sales).
191	*
192	* @return array<string,mixed>
193	*/
194	public function setup_payload( int $_funnel_id = 0, string $action = '', string $goal = '' ): array {
195	$start_time = (int) get_option( 'wpfunnels_onboarding_start_time', 0 );
196	$elapsed = $start_time ? ( time() - $start_time ) : 0;
197
198	return [
199	'action' => sanitize_text_field( $action ),
200	'goal' => sanitize_text_field( $goal ),
201	'time_to_complete_seconds' => $elapsed,
202	'__timestamp' => $this->current_timestamp(),
203	];
204	}
205
206	/**
207	* Feature usage payload for order bumps and upsells.
208	*
209	* @param int\|string $funnel_id Funnel ID.
210	* @param int\|string $step_id Step ID (0 when not applicable).
211	* @param mixed ...$_extra Additional hook args silently ignored.
212	*
213	* @return array<string,mixed>
214	*/
215	public function feature_usage_payload( $funnel_id = 0, $step_id = 0, ...$_extra ): array {
216	return [
217	'funnel_id' => absint( $funnel_id ),
218	'__timestamp' => $this->current_timestamp(),
219	];
220	}
221
222	/**
223	* Feature usage payload for template imports — includes template context.
224	*
225	* @param int\|string $funnel_id Funnel ID.
226	* @param int\|string $template_id Template ID.
227	* @param mixed ...$_extra Additional hook args silently ignored.
228	*
229	* @return array<string,mixed>
230	*/
231	public function template_imported_payload( $funnel_id = 0, $template_id = 0, ...$_extra ): array {
232	return [
233	'funnel_id' => absint( $funnel_id ),
234	'template_id' => absint( $template_id ),
235	'__timestamp' => $this->current_timestamp(),
236	];
237	}
238
239	// -------------------------------------------------------------------------
240	// Funnel lifecycle handlers
241	// -------------------------------------------------------------------------
242
243	/**
244	* Track funnel creation in PostHog.
245	*
246	* Hooked on wpfunnels_after_funnel_created (same hook used by EventTracker
247	* for the legacy first_strike event).
248	*
249	* @param int\|string $funnel_id Funnel ID.
250	* @param string $funnel_type Funnel type identifier.
251	*/
252	public function handle_funnel_created( $funnel_id, $funnel_type ): void {
253	if ( ! $this->client ) {
254	return;
255	}
256	try {
257	$this->client->track( 'activation/funnel_created', [
258	'funnel_id' => absint( $funnel_id ),
259	'funnel_type' => sanitize_text_field( (string) $funnel_type ),
260	'__timestamp' => $this->current_timestamp(),
261	] );
262	} catch ( \Exception $e ) {
263	// Failure-safe.
264	}
265	}
266
267	/**
268	* Track funnel publish transition and fire the wpfunnels_funnel_published hook.
269	*
270	* Listens on transition_post_status for all post types — returns early for
271	* anything that is not a wpfunnels post moving into publish status.
272	*
273	* @param string $new_status Post status after transition.
274	* @param string $old_status Post status before transition.
275	* @param \WP_Post $post The post being transitioned.
276	*/
277	public function handle_funnel_published( string $new_status, string $old_status, \WP_Post $post ): void {
278	if ( 'publish' !== $new_status \|\| 'publish' === $old_status ) {
279	return;
280	}
281	if ( 'wpfunnels' !== $post->post_type ) {
282	return;
283	}
284	if ( ! $this->client ) {
285	return;
286	}
287
288	$created_ts = strtotime( $post->post_date_gmt );
289	$days_created = $created_ts ? round( ( time() - $created_ts ) / DAY_IN_SECONDS, 1 ) : 0;
290
291	try {
292	$this->client->track( 'activation/funnel_published', [
293	'funnel_id' => $post->ID,
294	'funnel_type' => get_post_meta( $post->ID, '_wpfnl_funnel_type', true ) ?: 'unknown',
295	'days_since_created' => $days_created,
296	'__timestamp' => $this->current_timestamp(),
297	] );
298	} catch ( \Exception $e ) {
299	// Failure-safe.
300	}
301	}
302
303	// -------------------------------------------------------------------------
304	// Onboarding step handlers
305	// -------------------------------------------------------------------------
306
307	/**
308	* Send a step_viewed or step_completed PostHog event.
309	*
310	* Fires when wpfunnels_onboarding_step_tracked is dispatched from the REST
311	* track-step endpoint.
312	*
313	* @param array $data {
314	* @type string $event_type 'viewed' or 'completed'
315	* @type string $step_name Step slug (e.g. welcome, choose_goal)
316	* @type int $step_index 1-based step number
317	* @type string $goal Selected goal or empty string
318	* @type int $time_on_step Seconds spent on the step before proceeding
319	* }
320	*/
321	public function handle_onboarding_step( array $data ): void {
322	if ( ! $this->client ) {
323	return;
324	}
325
326	$event_type = sanitize_key( $data['event_type'] ?? 'viewed' );
327	$event_map = [
328	'viewed' => 'onboarding/step_viewed',
329	'completed' => 'onboarding/step_completed',
330	];
331
332	$event = $event_map[ $event_type ] ?? null;
333	if ( ! $event ) {
334	return;
335	}
336
337	try {
338	$this->client->track( $event, [
339	'step_name' => sanitize_key( $data['step_name'] ?? '' ),
340	'step_index' => absint( $data['step_index'] ?? 0 ),
341	'goal' => sanitize_text_field( $data['goal'] ?? '' ),
342	'time_on_step' => absint( $data['time_on_step'] ?? 0 ),
343	'__timestamp' => $this->current_timestamp(),
344	] );
345	} catch ( \Exception $e ) {
346	// Failure-safe.
347	}
348
349	// Stamp the wizard start time on first step view so setup_payload can
350	// compute time_to_complete_seconds.
351	if ( 1 === absint( $data['step_index'] ?? 0 ) && 'viewed' === $event_type ) {
352	if ( ! get_option( 'wpfunnels_onboarding_start_time' ) ) {
353	update_option( 'wpfunnels_onboarding_start_time', time(), false );
354	}
355	}
356	}
357
358	/**
359	* Send the unified onboarding_progress PostHog event.
360	*
361	* Single-event model that captures the full onboarding outcome in one event.
362	* Fires for all three terminal outcomes: completed, skipped, and exited.
363	* Consent is enforced by the SDK's opt-in gate on client->track().
364	*
365	* Fires once per wizard session — guarded by a wp_options flag to prevent
366	* duplicate events from redirects or re-renders.
367	*
368	* @param array $data {
369	* @type string $outcome Terminal outcome: 'completed', 'skipped', or 'exited'
370	* @type string $last_step_name Slug of the last step reached (e.g. 'choose_goal').
371	* Aliases: 'step_name' (from the abandoned path).
372	* @type int $last_step_index 1-based index of the last step.
373	* Aliases: 'step_index' (from the abandoned path).
374	* @type int $total_steps Total steps in the wizard for this goal path
375	* @type string $goal Selected goal slug, or '' if not yet chosen
376	* @type int $funnel_id ID of funnel created (0 if none created yet)
377	* }
378	*/
379	public function handle_onboarding_progress( array $data ): void {
380	if ( ! $this->client ) {
381	return;
382	}
383
384	$outcome = sanitize_key( $data['outcome'] ?? '' );
385	if ( ! in_array( $outcome, [ 'completed', 'skipped', 'exited' ], true ) ) {
386	return;
387	}
388
389	// Prevent duplicate fires within the same wizard session.
390	if ( get_option( 'wpfunnels_onboarding_progress_tracked' ) ) {
391	return;
392	}
393
394	// Support both field name conventions: abandoned path uses step_name/step_index,
395	// completion path uses last_step_name/last_step_index.
396	$last_step_name = sanitize_key( $data['last_step_name'] ?? $data['step_name'] ?? '' );
397	$last_step_index = absint( $data['last_step_index'] ?? $data['step_index'] ?? 0 );
398
399	$start_time = (int) get_option( 'wpfunnels_onboarding_start_time', 0 );
400
401	try {
402	$this->client->track( 'onboarding_progress', [
403	'outcome' => $outcome,
404	'last_step_name' => $last_step_name,
405	'last_step_index' => $last_step_index,
406	'total_steps' => absint( $data['total_steps'] ?? 0 ),
407	'goal' => sanitize_text_field( $data['goal'] ?? '' ),
408	'time_to_exit_seconds' => $start_time ? ( time() - $start_time ) : 0,
409	'funnel_id' => absint( $data['funnel_id'] ?? 0 ),
410	'plugin_version' => WPFNL_VERSION,
411	'__timestamp' => $this->current_timestamp(),
412	] );
413
414	// Mark as fired so re-renders / redirects cannot double-fire.
415	update_option( 'wpfunnels_onboarding_progress_tracked', '1', false );
416	} catch ( \Exception $e ) {
417	// Failure-safe.
418	}
419	}
420
421	/**
422	* Queue an NPS prompt after the setup wizard completes.
423	*
424	* Overrides the default NPS copy with setup-specific messaging so the
425	* question is contextually relevant to the just-finished onboarding.
426	* Runs at priority 20 on wpfunnels_setup_wizard_complete (after telemetry
427	* tracking at priority 10).
428	*
429	* @param int $funnel_id Funnel ID.
430	* @param string $action Completion action.
431	* @param string $goal Selected goal.
432	*/
433	public function maybe_trigger_onboarding_nps( int $funnel_id = 0, string $action = '', string $goal = '' ): void {
434	if ( get_option( 'wpfunnels_wizard_nps_triggered' ) ) {
435	return;
436	}
437	$funnel_tyep = get_post_meta( $funnel_id, '_wpfnl_funnel_type', true ) ?: 'woo';
438	$nps_question = 'How easy was it to set up your first funnel with WPFunnels?';
439	$feedback_msg = "We're sorry setup was difficult. What got in your way?";
440	if ( 'store_checkout' === $funnel_tyep ) {
441	$nps_question = 'How likely are you to recommend WPFunnels to your friends or colleagues based on your checkout setup experience?';
442	}
443
444	$review_prompt = $this->get_review_prompt_instance();
445	if ( ! $review_prompt ) {
446	return;
447	}
448	update_option( 'wpfunnels_wizard_nps_triggered', '1' );
449	$review_prompt->trigger_prompt( 'onboarding_complete', [
450	'modal_title' => 'How was your setup experience?',
451	'nps_question' => $nps_question,
452	'feedback_msg' => $feedback_msg,
453	] );
454	}
455
456	/**
457	* Queue an NPS prompt after the user creates their first funnel (wizard or non-wizard).
458	*
459	* Fires once — guarded by a wp_options flag. For wizard users the wizard-complete
460	* NPS (maybe_trigger_onboarding_nps) will overwrite this trigger context on the
461	* same page-load cycle, so wizard users see the more contextual wizard copy.
462	* Non-wizard users see the first-funnel copy.
463	*
464	* @param int\|string $funnel_id Newly created funnel ID.
465	* @param string $funnel_type Funnel type identifier.
466	*/
467	public function maybe_trigger_first_funnel_nps( $funnel_id, $funnel_type = '' ): void {
468	if ( get_option( 'wpfunnels_first_funnel_nps_triggered' ) ) {
469	return;
470	}
471	$review_prompt = $this->get_review_prompt_instance();
472	if ( ! $review_prompt ) {
473	return;
474	}
475	$funnel_tyep = get_post_meta( $funnel_id, '_wpfnl_funnel_type', true ) ?: 'woo';
476	$nps_question = 'How easy was it to create your first funnel with WPFunnels?';
477	$feedback_msg = "We're sorry to hear that. What got in your way?";
478	if ( 'store_checkout' === $funnel_tyep ) {
479	$nps_question = 'How likely are you to recommend WPFunnels to your friends or colleagues based on your checkout setup experience?';
480	}
481
482	update_option( 'wpfunnels_first_funnel_nps_triggered', '1' );
483	$review_prompt->trigger_prompt( 'first_funnel_created', [
484	'modal_title' => 'You created your first funnel!',
485	'nps_question' => $nps_question,
486	'feedback_msg' => $feedback_msg,
487	] );
488	}
489
490	// -------------------------------------------------------------------------
491	// Helpers
492	// -------------------------------------------------------------------------
493
494	/**
495	* Return the ReviewPrompt instance safely, guarding against stale PHP opcache
496	* that may not yet have the get_review_prompt() method available.
497	*
498	* @return \LinnoSDK\Telemetry\ReviewPrompt\|null
499	*/
500	private function get_review_prompt_instance(): ?\LinnoSDK\Telemetry\ReviewPrompt {
501	if ( ! $this->client ) {
502	return null;
503	}
504	try {
505	return $this->client->get_review_prompt();
506	} catch ( \Throwable $e) {
507	return null;
508	}
509	}
510
511	// -------------------------------------------------------------------------
512	// Deactivation feedback
513	// -------------------------------------------------------------------------
514
515	/**
516	* Replace the generic SDK deactivation reasons with WPFunnels-specific ones.
517	*
518	* Hooked on wpfunnels_telemetry_deactivation_reasons (fired by the SDK's
519	* Deactivation class). Each reason requires only 'id', 'text', and 'icon'.
520	* One-click on a card immediately submits and deactivates — no textarea needed.
521	*
522	* @param array $reasons Default reasons from the SDK.
523	* @return array
524	*/
525	public function filter_deactivation_reasons( array $reasons ): array {
526	return [
527	[
528	'id' => 'funnel-builder-hard-to-use',
529	'text' => __( 'Funnel builder too complex', 'wpfnl' ),
530	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><rect x="3" y="3" width="18" height="18" rx="3" stroke="#3B86FF" stroke-width="2"/><path d="M9 9h6M9 12h4" stroke="#3B86FF" stroke-width="2" stroke-linecap="round"/></svg>',
531	],
532	[
533	'id' => 'checkout-not-working',
534	'text' => __( 'Checkout not working', 'wpfnl' ),
535	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="#3B86FF" stroke-width="2"/><path d="M12 7v5l3 3" stroke="#3B86FF" stroke-width="2" stroke-linecap="round"/></svg>',
536	],
537	[
538	'id' => 'upsell-downsell-not-working',
539	'text' => __( 'Upsell / downsell issues', 'wpfnl' ),
540	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><path d="M3 17l4-4 4 4 4-8 4 4" stroke="#3B86FF" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg>',
541	],
542	[
543	'id' => 'plugin-conflict',
544	'text' => __( 'Plugin conflict', 'wpfnl' ),
545	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><path d="M13 2L3 14h9l-1 8 10-12h-9l1-8z" stroke="#3B86FF" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg>',
546	],
547	[
548	'id' => 'payment-not-working',
549	'text' => __( 'Payment not working', 'wpfnl' ),
550	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="#3B86FF" stroke-width="2"/><path d="M12 7v5l3 3" stroke="#3B86FF" stroke-width="2" stroke-linecap="round"/></svg>',
551	],
552	[
553	'id' => 'missing-feature',
554	'text' => __( 'Missing a feature I need', 'wpfnl' ),
555	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="#3B86FF" stroke-width="2"/><path d="M12 8v4M12 16h.01" stroke="#3B86FF" stroke-width="2" stroke-linecap="round"/></svg>',
556	],
557	[
558	'id' => 'template-not-good-enough',
559	'text' => __( 'Templates are not good enough', 'wpfnl' ),
560	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><path d="M5 12h14M12 5l7 7-7 7" stroke="#3B86FF" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg>',
561	],
562	[
563	'id' => 'missing-integration',
564	'text' => __( 'Missing integration I need', 'wpfnl' ),
565	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><path d="M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71" stroke="#3B86FF" stroke-width="2" stroke-linecap="round"/><path d="M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71" stroke="#3B86FF" stroke-width="2" stroke-linecap="round"/></svg>',
566	],
567	[
568	'id' => 'found-better-plugin',
569	'text' => __( 'Switching to another plugin', 'wpfnl' ),
570	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><path d="M5 12h14M12 5l7 7-7 7" stroke="#3B86FF" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg>',
571	],
572	[
573	'id' => 'lacking-reporting',
574	'text' => __( 'Lack of reporting', 'wpfnl' ),
575	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="#3B86FF" stroke-width="2"/><path d="M12 8v4M12 16h.01" stroke="#3B86FF" stroke-width="2" stroke-linecap="round"/></svg>',
576	],
577	[
578	'id' => 'temporary',
579	'text' => __( 'Temporarily deactivating', 'wpfnl' ),
580	'icon' => '<svg xmlns="http://www.w3.org/2000/svg" width="22" height="22" viewBox="0 0 24 24" fill="none"><circle cx="12" cy="12" r="10" stroke="#3B86FF" stroke-width="2"/><path d="M12 6v6l4 2" stroke="#3B86FF" stroke-width="2" stroke-linecap="round"/></svg>',
581	],
582	];
583	}
584
585	// -------------------------------------------------------------------------
586	// Aha milestone (per-funnel first live sale)
587	// -------------------------------------------------------------------------
588
589	/**
590	* Fire the Aha milestone event exactly once per funnel on the first order.
591	*
592	* @param int\|string $order_id Order ID.
593	* @param int\|string $funnel_id Funnel ID.
594	* @param int\|string $checkout_id Checkout step ID.
595	*/
596	public function handle_aha_milestone( $order_id, $funnel_id, $checkout_id ): void {
597	$funnel_id = absint( $funnel_id );
598	if ( ! $funnel_id ) {
599	return;
600	}
601	if ( $this->has_aha_completed( $funnel_id ) ) {
602	return;
603	}
604	try {
605	if ( $this->client ) {
606	$this->client->track_kui( 'first_live_sale', $this->aha_payload( $order_id, $funnel_id ) );
607	}
608	} catch ( \Exception $e ) {
609	// Failure-safe: telemetry errors must never block order processing.
610	}
611	$this->mark_aha_completed( $funnel_id, $order_id );
612	}
613
614	/**
615	* @param int $funnel_id Funnel post ID.
616	* @return bool
617	*/
618	public function has_aha_completed( int $funnel_id ): bool {
619	return (bool) get_post_meta( $funnel_id, '_wpfnl_first_live_sale_completed', true );
620	}
621
622	/**
623	* @param int $funnel_id Funnel post ID.
624	* @param int\|string $order_id Order that triggered the milestone.
625	*/
626	public function mark_aha_completed( int $funnel_id, $order_id ): void {
627	update_post_meta( $funnel_id, '_wpfnl_first_live_sale_completed', '1' );
628	update_post_meta( $funnel_id, '_wpfnl_first_live_sale_at', $this->current_timestamp() );
629	update_post_meta( $funnel_id, '_wpfnl_first_live_sale_order', absint( $order_id ) );
630	}
631
632	/**
633	* @param int\|string $order_id Order ID.
634	* @param int $funnel_id Funnel ID.
635	* @return array<string,mixed>
636	*/
637	public function aha_payload( $order_id, int $funnel_id ): array {
638	return [
639	'funnel_id' => $funnel_id,
640	'__timestamp' => $this->current_timestamp(),
641	];
642	}
643
644	/** @return string ISO-8601 UTC timestamp. */
645	private function current_timestamp(): string {
646	return gmdate( 'c' );
647	}
648	}
649