| 1 |
<?php |
| 2 |
|
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declare(strict_types=1); |
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|
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namespace Yatra\Services; |
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|
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use Yatra\Repositories\EnquiryRepository; |
| 8 |
use Yatra\Repositories\TripRepository; |
| 9 |
|
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/** |
| 11 |
* Enquiry Service |
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* |
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* Contains business logic for customer enquiries. |
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* |
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* @package Yatra\Services |
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*/ |
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class EnquiryService |
| 18 |
{ |
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private EnquiryRepository $enquiryRepository; |
| 20 |
private TripRepository $tripRepository; |
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|
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public function __construct() |
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{ |
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$this->enquiryRepository = new EnquiryRepository(); |
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$this->tripRepository = new TripRepository(); |
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} |
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|
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/** |
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* Get paginated enquiries |
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* |
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* @param array $filters Filters |
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* @return array |
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*/ |
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public function getEnquiries(array $filters = []): array |
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{ |
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$result = $this->enquiryRepository->paginate($filters); |
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|
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$result['data'] = array_map([$this, 'formatEnquiry'], $result['data']); |
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|
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return $result; |
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} |
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|
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/** |
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* Get single enquiry |
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* |
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* @param int $id Enquiry ID |
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* @return array|null |
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*/ |
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public function getEnquiry(int $id): ?array |
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{ |
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$enquiry = $this->enquiryRepository->findWithTrip($id); |
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|
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if (!$enquiry) { |
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return null; |
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} |
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|
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return $this->formatEnquiry($enquiry); |
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} |
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|
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/** |
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* Create a new enquiry |
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* |
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* @param array $data Enquiry data |
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* @return array {success: bool, enquiry_id?: int, message: string} |
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*/ |
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public function createEnquiry(array $data): array |
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{ |
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// Validate required fields |
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if (empty($data['name']) || empty($data['email']) || empty($data['message'])) { |
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return ['success' => false, 'message' => __('Name, email, and message are required.', 'yatra')]; |
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} |
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|
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// Validate email |
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if (!is_email($data['email'])) { |
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return ['success' => false, 'message' => __('Please provide a valid email address.', 'yatra')]; |
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} |
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|
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// Validate trip if provided |
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if (!empty($data['trip_id'])) { |
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$trip = $this->tripRepository->find((int) $data['trip_id']); |
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if (!$trip) { |
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return ['success' => false, 'message' => __('Trip not found.', 'yatra')]; |
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} |
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} |
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|
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// Build metadata for traveler classifications (flat array, no wrapper) |
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$classifications = []; |
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if (!empty($data['metadata'])) { |
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$metaValue = $data['metadata']; |
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if (is_string($metaValue)) { |
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$decoded = json_decode($metaValue, true); |
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if (json_last_error() === JSON_ERROR_NONE) { |
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$metaValue = $decoded; |
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} |
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} |
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if (is_array($metaValue)) { |
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// Accept both wrapped {classifications: [...]} and direct array [...] |
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if (isset($metaValue['classifications']) && is_array($metaValue['classifications'])) { |
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$classifications = $metaValue['classifications']; |
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} elseif (array_is_list($metaValue)) { |
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$classifications = $metaValue; |
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} |
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} |
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} |
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|
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// Backward compatibility: derive from adults/children if still not provided |
| 107 |
if (empty($classifications) && (isset($data['adults']) || isset($data['children']))) { |
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$adults = isset($data['adults']) ? (int) $data['adults'] : null; |
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$children = isset($data['children']) ? (int) $data['children'] : null; |
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if ($adults !== null) { |
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$classifications[] = ['id' => 'adult', 'title' => 'Adult', 'count' => $adults]; |
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} |
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if ($children !== null) { |
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$classifications[] = ['id' => 'child', 'title' => 'Child', 'count' => $children]; |
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} |
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} |
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|
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// Compute travelers_count from classifications |
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$travelersCount = null; |
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if (!empty($classifications)) { |
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$travelersCount = array_reduce($classifications, function ($carry, $item) { |
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$count = isset($item['count']) ? (int) $item['count'] : 0; |
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return $carry + $count; |
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}, 0); |
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if ($travelersCount === 0) { |
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$travelersCount = null; |
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} |
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} elseif (isset($data['adults']) || isset($data['children'])) { |
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$travelersCount = ((int) ($data['adults'] ?? 0) + (int) ($data['children'] ?? 0)) ?: null; |
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} |
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|
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$data['metadata'] = !empty($classifications) ? wp_json_encode($classifications) : null; |
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$data['travelers_count'] = $travelersCount; |
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|
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// Capture IP and user agent if not provided |
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if (empty($data['ip_address'])) { |
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$data['ip_address'] = $_SERVER['HTTP_X_FORWARDED_FOR'] ?? $_SERVER['REMOTE_ADDR'] ?? null; |
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} |
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if (empty($data['user_agent'])) { |
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$data['user_agent'] = $_SERVER['HTTP_USER_AGENT'] ?? null; |
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} |
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|
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// Set default status |
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if (empty($data['status'])) { |
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$data['status'] = 'pending'; |
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} |
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|
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// Create enquiry |
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$enquiryId = $this->enquiryRepository->create($data); |
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|
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if (!$enquiryId) { |
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return ['success' => false, 'message' => __('Failed to submit enquiry.', 'yatra')]; |
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} |
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|
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// Get the full enquiry object for the action |
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$enquiry = $this->enquiryRepository->find($enquiryId); |
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|
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/** |
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* Action: Enquiry created |
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* Fires after a new enquiry is successfully created |
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* |
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* @param object $enquiry The enquiry object |
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* @since 3.0.0 |
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*/ |
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do_action('yatra_enquiry_created', $enquiry); |
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|
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// Core plaintext (wp_mail). Pro Email Automation sends HTML when templates exist — see |
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// yatra_send_enquiry_created_* filters in yatra-pro EmailAutomationHooks. |
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if (apply_filters('yatra_send_enquiry_created_admin_email', true, $enquiry)) { |
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$this->sendAdminNotification($enquiryId); |
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} |
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|
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if (apply_filters('yatra_send_enquiry_created_customer_email', true, $enquiry)) { |
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$this->sendCustomerConfirmation($enquiryId); |
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} |
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|
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return [ |
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'success' => true, |
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'enquiry_id' => $enquiryId, |
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'message' => __('Your enquiry has been submitted successfully. We will get back to you soon.', 'yatra'), |
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]; |
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} |
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|
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/** |
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* Update an enquiry |
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* |
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* @param int $id Enquiry ID |
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* @param array $data Enquiry data |
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* @return array {success: bool, message: string} |
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*/ |
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public function updateEnquiry(int $id, array $data): array |
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{ |
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$enquiry = $this->enquiryRepository->find($id); |
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|
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if (!$enquiry) { |
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return ['success' => false, 'message' => __('Enquiry not found.', 'yatra')]; |
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} |
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|
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$updated = $this->enquiryRepository->update($id, $data); |
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|
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if (!$updated) { |
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return ['success' => false, 'message' => __('Failed to update enquiry.', 'yatra')]; |
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} |
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|
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return [ |
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'success' => true, |
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'message' => __('Enquiry updated successfully.', 'yatra'), |
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]; |
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} |
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|
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/** |
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* Respond to an enquiry |
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* |
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* @param int $id Enquiry ID |
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* @param string $response Response message |
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* @return array {success: bool, message: string} |
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*/ |
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public function respondToEnquiry(int $id, string $response): array |
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{ |
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$enquiry = $this->enquiryRepository->findWithTrip($id); |
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|
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if (!$enquiry) { |
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return ['success' => false, 'message' => __('Enquiry not found.', 'yatra')]; |
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} |
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|
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if (empty(trim($response))) { |
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return ['success' => false, 'message' => __('Response message is required.', 'yatra')]; |
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} |
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|
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$updated = $this->enquiryRepository->addResponse($id, $response, get_current_user_id()); |
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|
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if (!$updated) { |
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return ['success' => false, 'message' => __('Failed to save response.', 'yatra')]; |
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} |
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|
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/** |
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* Action: Enquiry responded |
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* Fires after admin responds to an enquiry |
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* |
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* @param object $enquiry The enquiry object |
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* @param string $response The response message |
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* @since 3.0.0 |
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*/ |
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do_action('yatra_enquiry_responded', $enquiry, $response); |
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|
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if (apply_filters('yatra_send_enquiry_response_core_email', true, $enquiry, $response)) { |
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$this->sendResponseEmail($enquiry, $response); |
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} |
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|
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return [ |
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'success' => true, |
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'message' => __('Response sent successfully.', 'yatra'), |
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]; |
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} |
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|
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/** |
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* Delete an enquiry |
| 258 |
* |
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* @param int $id Enquiry ID |
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* @return array {success: bool, message: string} |
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*/ |
| 262 |
public function deleteEnquiry(int $id): array |
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{ |
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$enquiry = $this->enquiryRepository->find($id); |
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|
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if (!$enquiry) { |
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return ['success' => false, 'message' => __('Enquiry not found.', 'yatra')]; |
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} |
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|
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$deleted = $this->enquiryRepository->delete($id); |
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|
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if (!$deleted) { |
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return ['success' => false, 'message' => __('Failed to delete enquiry.', 'yatra')]; |
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} |
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|
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return [ |
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'success' => true, |
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'message' => __('Enquiry deleted successfully.', 'yatra'), |
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]; |
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} |
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|
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/** |
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* Bulk update status |
| 284 |
* |
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* @param array $ids Enquiry IDs |
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* @param string $status New status |
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* @return array {success: bool, affected: int, message: string} |
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*/ |
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public function bulkUpdateStatus(array $ids, string $status): array |
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{ |
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// Allowed statuses for bulk updates. This list is mirrored in the admin UI. |
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$validStatuses = ['pending', 'read', 'responded', 'archived', 'spam', 'trash']; |
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|
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if (!in_array($status, $validStatuses, true)) { |
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return ['success' => false, 'affected' => 0, 'message' => __('Invalid status.', 'yatra')]; |
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} |
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|
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$affected = $this->enquiryRepository->bulkUpdateStatus($ids, $status); |
| 299 |
|
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return [ |
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'success' => true, |
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'affected' => $affected, |
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'message' => sprintf(__('%d enquiries updated.', 'yatra'), $affected), |
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]; |
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} |
| 306 |
|
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/** |
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* Bulk delete enquiries |
| 309 |
* |
| 310 |
* @param array $ids Enquiry IDs |
| 311 |
* @return array {success: bool, affected: int, message: string} |
| 312 |
*/ |
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public function bulkDelete(array $ids): array |
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{ |
| 315 |
$affected = $this->enquiryRepository->bulkDelete($ids); |
| 316 |
|
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return [ |
| 318 |
'success' => true, |
| 319 |
'affected' => $affected, |
| 320 |
'message' => sprintf(__('%d enquiries deleted.', 'yatra'), $affected), |
| 321 |
]; |
| 322 |
} |
| 323 |
|
| 324 |
/** |
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* Get enquiry statistics |
| 326 |
* |
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* @return array |
| 328 |
*/ |
| 329 |
public function getStats(): array |
| 330 |
{ |
| 331 |
return $this->enquiryRepository->getStats(); |
| 332 |
} |
| 333 |
|
| 334 |
/** |
| 335 |
* Format enquiry for API response |
| 336 |
* |
| 337 |
* @param object $enquiry Raw enquiry data |
| 338 |
* @return array |
| 339 |
*/ |
| 340 |
private function formatEnquiry(object $enquiry): array |
| 341 |
{ |
| 342 |
$metadata = []; |
| 343 |
if (!empty($enquiry->metadata)) { |
| 344 |
$decoded = json_decode($enquiry->metadata, true); |
| 345 |
if (json_last_error() === JSON_ERROR_NONE && is_array($decoded)) { |
| 346 |
$metadata = $decoded; |
| 347 |
} |
| 348 |
} |
| 349 |
|
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$travelersCount = null; |
| 351 |
if (!empty($metadata['classifications']) && is_array($metadata['classifications'])) { |
| 352 |
$travelersCount = array_reduce($metadata['classifications'], function ($carry, $item) { |
| 353 |
$count = isset($item['count']) ? (int) $item['count'] : 0; |
| 354 |
return $carry + $count; |
| 355 |
}, 0); |
| 356 |
if ($travelersCount === 0) { |
| 357 |
$travelersCount = null; |
| 358 |
} |
| 359 |
} elseif (isset($enquiry->travelers_count)) { |
| 360 |
$travelersCount = $enquiry->travelers_count ? (int) $enquiry->travelers_count : null; |
| 361 |
} elseif (isset($enquiry->adults) || isset($enquiry->children)) { |
| 362 |
// Backward compatibility fallback |
| 363 |
$travelersCount = ((int) ($enquiry->adults ?? 0) + (int) ($enquiry->children ?? 0)) ?: null; |
| 364 |
} |
| 365 |
|
| 366 |
return [ |
| 367 |
'id' => (int) $enquiry->id, |
| 368 |
'trip_id' => $enquiry->trip_id ? (int) $enquiry->trip_id : null, |
| 369 |
'trip_title' => $enquiry->trip_title ?? null, |
| 370 |
'trip_slug' => $enquiry->trip_slug ?? null, |
| 371 |
'name' => $enquiry->name, |
| 372 |
'email' => $enquiry->email, |
| 373 |
'phone' => $enquiry->phone, |
| 374 |
'subject' => $enquiry->subject ?? null, |
| 375 |
'message' => $enquiry->message, |
| 376 |
'travel_date' => $enquiry->travel_date ?? null, |
| 377 |
'travelers_count' => $travelersCount, |
| 378 |
'metadata' => $metadata ?: null, |
| 379 |
'status' => $enquiry->status, |
| 380 |
'response' => $enquiry->response_notes ?? ($enquiry->response ?? null), |
| 381 |
'response_notes' => $enquiry->response_notes ?? null, |
| 382 |
'responded_by' => $enquiry->responded_by ? (int) $enquiry->responded_by : null, |
| 383 |
'responded_at' => $enquiry->responded_at ?? null, |
| 384 |
'created_at' => $enquiry->created_at, |
| 385 |
'updated_at' => $enquiry->updated_at, |
| 386 |
]; |
| 387 |
} |
| 388 |
|
| 389 |
/** |
| 390 |
* Send admin notification for new enquiry |
| 391 |
* |
| 392 |
* @param int $enquiryId Enquiry ID |
| 393 |
*/ |
| 394 |
private function sendAdminNotification(int $enquiryId): void |
| 395 |
{ |
| 396 |
$enquiry = $this->enquiryRepository->findWithTrip($enquiryId); |
| 397 |
|
| 398 |
if (!$enquiry) { |
| 399 |
return; |
| 400 |
} |
| 401 |
|
| 402 |
$adminEmail = get_option('admin_email'); |
| 403 |
if ($adminEmail === '' || !is_email($adminEmail)) { |
| 404 |
return; |
| 405 |
} |
| 406 |
|
| 407 |
$subject = sprintf( |
| 408 |
/* translators: 1: site name, 2: customer name */ |
| 409 |
__('💬 [%1$s] New enquiry · %2$s', 'yatra'), |
| 410 |
get_bloginfo('name'), |
| 411 |
$enquiry->name |
| 412 |
); |
| 413 |
|
| 414 |
$body = EmailTemplateDefaults::renderCoreEnquiryAdminNotificationHtml($enquiry); |
| 415 |
|
| 416 |
EmailService::send($adminEmail, $subject, $body, ['Content-Type: text/html; charset=UTF-8']); |
| 417 |
} |
| 418 |
|
| 419 |
/** |
| 420 |
* Send customer confirmation email |
| 421 |
* |
| 422 |
* @param int $enquiryId Enquiry ID |
| 423 |
*/ |
| 424 |
private function sendCustomerConfirmation(int $enquiryId): void |
| 425 |
{ |
| 426 |
$enquiry = $this->enquiryRepository->findWithTrip($enquiryId); |
| 427 |
|
| 428 |
if (!$enquiry || empty($enquiry->email)) { |
| 429 |
return; |
| 430 |
} |
| 431 |
|
| 432 |
$subject = sprintf( |
| 433 |
__('✉️ [%s] We received your message', 'yatra'), |
| 434 |
get_bloginfo('name') |
| 435 |
); |
| 436 |
|
| 437 |
$body = EmailTemplateDefaults::renderCoreEnquiryCustomerConfirmationHtml($enquiry); |
| 438 |
|
| 439 |
EmailService::send($enquiry->email, $subject, $body, ['Content-Type: text/html; charset=UTF-8']); |
| 440 |
} |
| 441 |
|
| 442 |
/** |
| 443 |
* Send response email to customer |
| 444 |
* |
| 445 |
* @param object $enquiry Enquiry data |
| 446 |
* @param string $response Response message |
| 447 |
*/ |
| 448 |
private function sendResponseEmail(object $enquiry, string $response): void |
| 449 |
{ |
| 450 |
if (empty($enquiry->email)) { |
| 451 |
return; |
| 452 |
} |
| 453 |
|
| 454 |
$subject = sprintf( |
| 455 |
__('💬 [%s] Re: your enquiry', 'yatra'), |
| 456 |
get_bloginfo('name') |
| 457 |
); |
| 458 |
|
| 459 |
$body = EmailTemplateDefaults::renderCoreEnquiryResponseHtml($enquiry, $response); |
| 460 |
|
| 461 |
EmailService::send($enquiry->email, $subject, $body, ['Content-Type: text/html; charset=UTF-8']); |
| 462 |
} |
| 463 |
} |
| 464 |
|
| 465 |
|
