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import React, { useState } from "react"; |
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import { |
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LifeBuoy, |
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AlertTriangle, |
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CheckCircle, |
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Clock as ClockIcon, |
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FileText as FileTextIcon, |
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Eye, |
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Phone as PhoneIcon, |
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Mail, |
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} from "lucide-react"; |
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import { __ } from "../../lib/i18n"; |
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import { formatDate, getBadge, phoneToTelHref, getYatraAccountPageGlobals } from "./utils"; |
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import type { SupportTicket } from "./types"; |
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|
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interface SupportProps { |
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tickets: SupportTicket[]; |
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} |
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|
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const Support: React.FC<SupportProps> = ({ tickets }) => { |
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const [ticketSubject, setTicketSubject] = useState(""); |
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const [ticketMessage, setTicketMessage] = useState(""); |
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const accountShell = getYatraAccountPageGlobals(); |
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const supportTel = phoneToTelHref(accountShell.companyPhone); |
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const supportMail = String(accountShell.companyEmail || "").trim(); |
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|
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const displayTickets = tickets; |
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|
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const handleSubmitTicket = (e: React.FormEvent) => { |
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e.preventDefault(); |
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// TODO: Implement ticket submission |
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setTicketSubject(""); |
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setTicketMessage(""); |
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}; |
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|
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const getStatusIcon = (status: string) => { |
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switch (status) { |
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case "resolved": |
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return ( |
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<CheckCircle className="w-4 h-4 text-emerald-600 dark:text-emerald-400" /> |
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); |
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case "awaiting_response": |
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return ( |
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<ClockIcon className="w-4 h-4 text-amber-600 dark:text-amber-400" /> |
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); |
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case "open": |
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return ( |
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<AlertTriangle className="w-4 h-4 text-yatra-primary dark:text-yatra-on-dark" /> |
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); |
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default: |
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return ( |
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<LifeBuoy className="w-4 h-4 text-gray-600 dark:text-gray-400" /> |
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); |
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} |
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}; |
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|
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return ( |
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<div className="yatra-support-page space-y-6"> |
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{/* Header */} |
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<div className="yatra-support-header bg-white dark:bg-gray-800 border border-gray-100 dark:border-gray-700 rounded-xl shadow-sm p-6"> |
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<div className="flex flex-col gap-4 lg:flex-row lg:items-center lg:justify-between"> |
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<div> |
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<h2 className="text-lg font-bold text-gray-900 dark:text-white flex items-center gap-3"> |
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<div className="p-2 bg-yatra-soft dark:bg-yatra-surface-dark-muted rounded-lg"> |
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<LifeBuoy className="w-6 h-6 text-yatra-primary dark:text-yatra-on-dark" /> |
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</div> |
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{__("Support & Help Center", "yatra")} |
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</h2> |
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<p className="text-sm text-gray-500 dark:text-gray-400 mt-2"> |
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{__( |
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"Our team is available 24/7 for urgent requests. Submit a ticket or contact us directly.", |
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"yatra", |
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)} |
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</p> |
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</div> |
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</div> |
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</div> |
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|
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{/* Support Statistics */} |
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<div className="yatra-support-stats flex flex-nowrap gap-6 overflow-x-auto"> |
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<div className="flex-shrink-0 yatra-support-stat-card bg-white dark:bg-gray-800 border border-gray-100 dark:border-gray-700 rounded-xl p-6 min-w-0 flex-1"> |
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<div className="flex items-center justify-between"> |
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<div> |
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<p className="text-xs text-gray-500 dark:text-gray-400 mb-1"> |
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{__("Total Tickets", "yatra")} |
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</p> |
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<p className="text-xl font-bold text-gray-900 dark:text-white"> |
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{displayTickets.length} |
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</p> |
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</div> |
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<div className="p-2 bg-yatra-soft dark:bg-yatra-surface-dark-muted rounded-lg"> |
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<LifeBuoy className="w-5 h-5 text-yatra-primary dark:text-yatra-on-dark" /> |
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</div> |
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</div> |
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</div> |
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<div className="flex-shrink-0 yatra-support-stat-card bg-white dark:bg-gray-800 border border-gray-100 dark:border-gray-700 rounded-xl p-6 min-w-0 flex-1"> |
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<div className="flex items-center justify-between"> |
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<div> |
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<p className="text-xs text-gray-500 dark:text-gray-400 mb-1"> |
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{__("Open", "yatra")} |
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</p> |
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<p className="text-xl font-bold text-yatra-primary dark:text-yatra-on-dark"> |
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{ |
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displayTickets.filter( |
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(t) => |
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t.status === "open" || t.status === "awaiting_response", |
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).length |
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} |
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</p> |
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</div> |
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<div className="p-2 bg-yatra-soft dark:bg-yatra-surface-dark-muted rounded-lg"> |
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<AlertTriangle className="w-5 h-5 text-yatra-primary dark:text-yatra-on-dark" /> |
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</div> |
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</div> |
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</div> |
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<div className="flex-shrink-0 yatra-support-stat-card bg-white dark:bg-gray-800 border border-gray-100 dark:border-gray-700 rounded-xl p-6 min-w-0 flex-1"> |
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<div className="flex items-center justify-between"> |
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<div> |
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<p className="text-xs text-gray-500 dark:text-gray-400 mb-1"> |
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{__("Resolved", "yatra")} |
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</p> |
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<p className="text-xl font-bold text-emerald-600 dark:text-emerald-400"> |
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{displayTickets.filter((t) => t.status === "resolved").length} |
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</p> |
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</div> |
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<div className="p-2 bg-emerald-50 dark:bg-emerald-900/20 rounded-lg"> |
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<CheckCircle className="w-5 h-5 text-emerald-600 dark:text-emerald-400" /> |
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</div> |
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</div> |
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</div> |
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</div> |
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|
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{/* Create New Ticket */} |
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<div className="yatra-support-form-card bg-white dark:bg-gray-800 border border-gray-100 dark:border-gray-700 rounded-xl shadow-sm p-6"> |
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<div className="yatra-support-form-header flex items-center gap-3 mb-6"> |
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<div className="p-2 bg-yatra-soft dark:bg-yatra-surface-dark-muted rounded-lg"> |
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<LifeBuoy className="w-6 h-6 text-yatra-primary dark:text-yatra-on-dark" /> |
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</div> |
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<div> |
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<h3 className="text-base font-semibold text-gray-900 dark:text-white"> |
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{__("Create a new support ticket", "yatra")} |
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</h3> |
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<p className="text-sm text-gray-500 dark:text-gray-400"> |
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{__( |
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"Please describe your issue and we will get back to you as soon as possible.", |
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"yatra", |
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)} |
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</p> |
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</div> |
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</div> |
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<form |
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onSubmit={handleSubmitTicket} |
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className="yatra-support-form space-y-4" |
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> |
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<div> |
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<label className="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-2"> |
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{__("Subject", "yatra")} <span className="text-red-500">*</span> |
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</label> |
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<input |
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type="text" |
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value={ticketSubject} |
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onChange={(e) => setTicketSubject(e.target.value)} |
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placeholder={__("Enter ticket subject", "yatra")} |
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required |
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className="w-full rounded-lg border border-gray-300 dark:border-gray-600 bg-white dark:bg-gray-700 text-gray-900 dark:text-white px-4 py-2 text-sm focus:ring-2 focus:ring-yatra-primary focus:border-transparent" |
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/> |
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</div> |
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<div> |
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<label className="block text-sm font-medium text-gray-700 dark:text-gray-300 mb-2"> |
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{__("Message", "yatra")} <span className="text-red-500">*</span> |
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</label> |
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<textarea |
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value={ticketMessage} |
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onChange={(e) => setTicketMessage(e.target.value)} |
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placeholder={__("How can we help?", "yatra")} |
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required |
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rows={6} |
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className="w-full rounded-lg border border-gray-300 dark:border-gray-600 bg-white dark:bg-gray-700 text-gray-900 dark:text-white px-4 py-2 text-sm focus:ring-2 focus:ring-yatra-primary focus:border-transparent" |
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/> |
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</div> |
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<button |
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type="submit" |
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className="yatra-support-submit-btn inline-flex items-center gap-2 px-6 py-2 rounded-lg bg-yatra-primary text-white hover:bg-yatra-primary-dark transition-colors text-sm font-medium" |
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> |
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<LifeBuoy className="w-4 h-4" /> {__("Submit Ticket", "yatra")} |
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</button> |
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</form> |
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</div> |
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|
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{/* Support Tickets List */} |
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<div className="yatra-support-tickets bg-white dark:bg-gray-800 border border-gray-100 dark:border-gray-700 rounded-xl shadow-sm p-6"> |
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<div className="flex items-center justify-between mb-6"> |
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<h3 className="text-base font-semibold text-gray-900 dark:text-white flex items-center gap-2"> |
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<FileTextIcon className="w-5 h-5 text-gray-600 dark:text-gray-400" /> |
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{__("Your Support Tickets", "yatra")} |
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</h3> |
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</div> |
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{displayTickets.length === 0 ? ( |
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<div className="text-center py-12"> |
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<LifeBuoy className="w-16 h-16 text-gray-300 dark:text-gray-600 mx-auto mb-4" /> |
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<p className="text-gray-500 dark:text-gray-400 font-medium mb-1"> |
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{__("No support tickets yet", "yatra")} |
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</p> |
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<p className="text-sm text-gray-400 dark:text-gray-500"> |
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{__("Create a ticket above to get started.", "yatra")} |
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</p> |
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</div> |
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) : ( |
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<div className="yatra-support-tickets-list space-y-4"> |
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{displayTickets.map((ticket) => { |
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const isResolved = ticket.status === "resolved"; |
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const isAwaiting = ticket.status === "awaiting_response"; |
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|
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return ( |
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<div |
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key={ticket.id} |
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className="yatra-support-ticket-card group bg-white dark:bg-gray-800 border border-gray-200 dark:border-gray-700 rounded-xl p-6 hover:shadow-md transition-all" |
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> |
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<div className="flex flex-col lg:flex-row lg:items-start lg:justify-between gap-4"> |
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<div className="flex-1"> |
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<div className="flex items-start gap-3 mb-3"> |
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<div |
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className={`p-2 rounded-lg ${ |
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isResolved |
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? "bg-emerald-50 dark:bg-emerald-900/20" |
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: isAwaiting |
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? "bg-amber-50 dark:bg-amber-900/20" |
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: "bg-yatra-soft dark:bg-yatra-surface-dark-muted" |
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}`} |
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> |
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{getStatusIcon(ticket.status)} |
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</div> |
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<div className="flex-1"> |
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<h4 className="text-base font-semibold text-gray-900 dark:text-white mb-1"> |
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{ticket.subject} |
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</h4> |
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<p className="text-sm text-gray-500 dark:text-gray-400 flex items-center gap-1"> |
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<ClockIcon className="w-4 h-4" /> |
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{__("Last updated", "yatra")}:{" "} |
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{formatDate(ticket.updated_at)} |
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</p> |
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</div> |
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</div> |
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</div> |
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<div className="flex items-center gap-3"> |
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<span className={getBadge(ticket.status)}> |
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{__(ticket.status, ticket.status)} |
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</span> |
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<div |
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role="button" |
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tabIndex={0} |
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onClick={() => {}} |
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className="yatra-support-ticket-view inline-flex items-center gap-2 px-4 py-2 rounded-lg border border-gray-300 dark:border-gray-600 text-gray-700 dark:text-gray-300 hover:bg-gray-50 dark:hover:bg-gray-700 transition-colors text-sm font-medium cursor-pointer" |
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> |
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<Eye className="w-4 h-4" /> |
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{__("View", "yatra")} |
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</div> |
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</div> |
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</div> |
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</div> |
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); |
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})} |
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</div> |
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)} |
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</div> |
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|
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{/* Contact Information */} |
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<div |
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className="yatra-support-contact rounded-xl p-6 text-white shadow-xl" |
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style={{ |
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backgroundImage: |
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"linear-gradient(to bottom right, var(--yatra-primary-dark, #2563eb), var(--yatra-primary-darker, #1e40af))", |
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}} |
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> |
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<div className="flex items-start gap-4"> |
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<div className="p-3 bg-white/20 rounded-lg flex-shrink-0"> |
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<PhoneIcon className="w-6 h-6 text-white" /> |
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</div> |
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<div className="flex-1"> |
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<h3 className="text-base font-semibold text-white mb-2"> |
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{__("Need Immediate Assistance?", "yatra")} |
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</h3> |
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<p className="text-sm text-white/90 mb-4"> |
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{__( |
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"Call our 24/7 concierge desk for urgent travel support.", |
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"yatra", |
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)} |
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</p> |
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<div className="flex flex-wrap gap-4"> |
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{supportTel ? ( |
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<div className="flex items-center gap-2"> |
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<PhoneIcon className="w-4 h-4 text-white flex-shrink-0" /> |
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<a |
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href={supportTel} |
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className="text-sm font-medium text-white hover:underline" |
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> |
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{accountShell.companyPhone} |
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</a> |
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</div> |
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) : null} |
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{supportMail ? ( |
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<div className="flex items-center gap-2"> |
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<Mail className="w-4 h-4 text-white flex-shrink-0" /> |
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<a |
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href={`mailto:${encodeURIComponent(supportMail)}`} |
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className="text-sm font-medium text-white hover:underline break-all" |
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> |
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{supportMail} |
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</a> |
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</div> |
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) : null} |
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{!supportTel && !supportMail ? ( |
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<p className="text-sm text-white/80"> |
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{__( |
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"Contact details are not configured. Please reach out through your booking confirmation email.", |
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"yatra", |
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)} |
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</p> |
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) : null} |
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</div> |
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</div> |
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</div> |
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</div> |
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</div> |
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); |
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}; |
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|
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export default Support; |
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|
