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<?php |
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/** |
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* Agent Open Ticket |
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* |
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* @package AutomatorWP\Integrations\Fluent_Support\Triggers\Agent_Open_Ticket |
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* @author AutomatorWP <[email protected]>, Ruben Garcia <[email protected]> |
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* @since 1.0.0 |
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*/ |
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// Exit if accessed directly |
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if( !defined( 'ABSPATH' ) ) exit; |
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|
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class AutomatorWP_Fluent_Support_Agent_Open_Ticket extends AutomatorWP_Integration_Trigger { |
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|
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public $integration = 'fluent_support'; |
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public $trigger = 'fluent_support_agent_open_ticket'; |
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|
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/** |
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* Register the trigger |
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* |
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* @since 1.0.0 |
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*/ |
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public function register() { |
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|
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automatorwp_register_trigger( $this->trigger, array( |
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'integration' => $this->integration, |
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'label' => __( 'Agent opens a ticket', 'automatorwp' ), |
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'select_option' => __( 'Agent <strong>opens</strong> a ticket', 'automatorwp' ), |
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/* translators: %1$s: Number of times. */ |
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'edit_label' => sprintf( __( 'Agent opens a ticket %1$s time(s)', 'automatorwp' ), '{times}' ), |
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'log_label' => __( 'Agent opens a ticket', 'automatorwp' ), |
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'action' => 'fluent_support/ticket_created', |
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'function' => array( $this, 'listener' ), |
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'priority' => 10, |
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'accepted_args' => 1, |
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'options' => array( |
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'times' => automatorwp_utilities_times_option() |
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), |
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'tags' => array( |
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automatorwp_utilities_post_tags( __( 'Ticket', 'automatorwp' ) ), |
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'times' => automatorwp_utilities_times_tag( true ) |
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) |
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) ); |
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|
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} |
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|
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/** |
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* Trigger listener |
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* |
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* @since 1.0.0 |
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* |
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* @param array $ticket Data opened ticket |
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*/ |
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public function listener( $ticket ) { |
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global $wpdb; |
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|
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$ticket_id = absint( $ticket['id'] ); |
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$user = wp_get_current_user(); |
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|
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$agent = $wpdb->get_row( "SELECT * FROM {$wpdb->prefix}fs_persons WHERE email='{$user->user_email}'" ); |
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|
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// Bail if agent not found |
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if( ! $agent ) { |
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return; |
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} |
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|
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// Bail if person entry is not an agent |
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if ( $agent->person_type !== 'agent' ){ |
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return; |
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} |
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|
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automatorwp_trigger_event( array( |
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'trigger' => $this->trigger, |
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'post_id' => $ticket_id, |
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'user_id' => $user->ID, |
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) ); |
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} |
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|
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} |
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|
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new AutomatorWP_Fluent_Support_Agent_Open_Ticket(); |
