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<?php |
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|
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namespace FluentSupport\App\Services\Tickets\Importer; |
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|
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use FluentSupport\App\Models\Ticket; |
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\App\Models\Attachment; |
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use FluentSupport\App\Models\Conversation; |
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|
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class AwesomeSupportTickets extends BaseImporter |
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{ |
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protected $handler = 'awesome-support'; |
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|
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public function stats() |
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{ |
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$ticketsCount = $this->getCount(); |
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$replyCount = $this->db->table('posts') |
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->where('post_type', 'ticket_reply') |
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->count(); |
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|
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return [ |
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'name' => esc_html('Awesome Support'), |
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'tickets' => $ticketsCount, |
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'replies' => $replyCount, |
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'customers' => count( get_users( array( 'role' => 'wpas_user' ) ) ), |
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'handler' => $this->handler, |
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'last_migrated' => get_option('_fs_migrate_awesome_support') |
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]; |
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} |
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|
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/** |
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* This `doMigration` method will migrate ticket from other support system |
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* @param int $page |
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* @param string $handler |
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* @return array |
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*/ |
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public function doMigration( $page, $handler ) |
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{ |
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$this->handler = $handler; |
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$allCounts = $this->getCount(); |
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|
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if (!$allCounts) { |
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return [ |
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'message' => __('Sorry, no tickets available for import.', 'fluent-support'), |
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'had_tickets' => 'no', |
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]; |
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} |
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|
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$tickets = $this->getTickets($this->limit, $page); |
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$results = $this->migrateTickets($tickets); |
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|
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$hasMore = $page * $this->limit <= $allCounts; |
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|
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$remainingTickets = $allCounts - ($page * $this->limit); |
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$completedTickets = intval(($page / $allCounts) * 100); |
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|
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$response = [ |
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'handler' => $this->handler, |
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'insert_ids' => $results['inserts'], |
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'skips' => count($results['skips']), |
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'has_more' => $hasMore, |
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'completed' => $completedTickets, |
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'total_pages' => ceil($allCounts / $this->limit), |
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'imported_page' => $page, |
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'next_page' => $page + 1, |
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'total_tickets' => $allCounts, |
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'remaining' => $remainingTickets |
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]; |
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|
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if (!$hasMore) { |
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$response['message'] = __('All tickets has been importer successfully', 'fluent-support'); |
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update_option('_fs_migrate_awesome_support', current_time('mysql'), 'no'); |
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} |
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|
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return $response; |
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} |
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|
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/** |
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* This `getTickets` method will get tickets from other support system |
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* @param int $limit |
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* @param int $page |
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* @return object $tickets |
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*/ |
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public function getTickets( $limit, $page ) |
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{ |
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$args = [ |
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'posts_per_page' => $limit, |
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'paged' => $page |
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]; |
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|
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$tickets = \wpas_get_tickets('any', $args); |
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$formattedTickets = []; |
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|
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if ($tickets){ |
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foreach($tickets as $ticket){ |
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$customerData = $this->resolvePerson($ticket->post_author); |
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|
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if (!$customerData) { |
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$customerData = $this->getUnknownCustomerData($ticket->post_author); |
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} |
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|
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$replies = $this->getReplies($ticket); |
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|
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$ticketData = [ |
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'origin_id' => intval($ticket->ID), |
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'replies' => $replies, |
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'source' => sanitize_text_field($this->handler), |
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'title' => sanitize_text_field($ticket->post_title), |
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'content' => wp_kses_post($ticket->post_content), |
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'mailbox_id' => intval($this->mailbox->id), |
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'response_count' => count($replies), |
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'status' => 'active', |
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'created_at' => $ticket->post_date, |
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'updated_at' => $ticket->post_modified, |
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'last_customer_response' => $ticket->post_modified, |
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'waiting_since' => $ticket->post_modified |
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]; |
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|
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$ticketStatus = $this->getMeta('_wpas_status', $ticket->ID); |
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|
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if ($ticketStatus == 'closed') { |
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$ticketData['status'] = 'closed'; |
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$ticketData['resolved_at'] = $this->getMeta('_ticket_closed_on', $ticket->ID); |
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} else if (!$replies) { |
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$ticketData['status'] = 'new'; |
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} |
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|
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$customer = $this->getPerson($customerData, 'customer'); |
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|
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if(!$customer) { |
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continue; |
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} |
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|
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$ticketData['customer'] = $customer; |
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$ticketData['attachments'] = $this->getAttachments($ticket->ID); |
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|
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$formattedTickets[] = $ticketData; |
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} |
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} |
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|
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return $formattedTickets; |
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} |
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|
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/** |
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* This `getMeta` method will get associated meta data of a ticket |
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* @param string $metaKey |
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* @param int $postId |
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* @return array |
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*/ |
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public function getMeta($metaKey, $postId) |
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{ |
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return get_post_meta($postId, $metaKey, true); |
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} |
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|
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/** |
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* This `getReplies` method will get associated replies with a ticket by it's id |
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* @param object $ticket |
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* @return array $formattedReplies |
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*/ |
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public function getReplies($ticket) |
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{ |
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$replies = $this->db->table('posts') |
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->where('post_type', 'ticket_reply') |
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->where('post_parent', $ticket->ID) |
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->oldest('ID') |
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->get(); |
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|
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$formattedReplies = []; |
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|
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foreach ($replies as $reply) { |
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$formattedReplies[] = [ |
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'content' => $reply->post_content, |
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'conversation_type' => 'response', |
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'created_at' => $reply->post_date, |
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'updated_at' => $reply->post_modified, |
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'is_customer_reply' => ($ticket->post_author === $reply->post_author), |
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'user' => $this->resolvePerson($reply->post_author), |
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'attachments' => $this->getAttachments($reply->ID) |
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]; |
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} |
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|
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return $formattedReplies; |
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} |
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|
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protected function getAttachments($threadId) |
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{ |
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$attachments = $this->db->table('posts') |
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->where('post_type', 'attachment') |
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->where('post_parent', $threadId) |
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->oldest('ID') |
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->get(); |
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|
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$formattedAttachments = []; |
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|
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foreach ($attachments as $attachment) { |
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$formattedAttachments[] = [ |
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'full_url' => sanitize_url($attachment->guid), |
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'title' => $attachment->post_title, |
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'file_path' => get_attached_file($attachment->ID), |
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'driver' => 'local', |
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'status' => 'active', |
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'file_type' => $attachment->post_mime_type |
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]; |
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} |
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|
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return $formattedAttachments; |
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} |
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|
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protected function getCount() |
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{ |
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return count( \wpas_get_tickets( 'any' ) ); |
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} |
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|
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/** |
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* This `deleteTickets` method will delete tickets with all available data |
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* @param int $page //In some scenario it can be id of ticket |
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* @return array $response |
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*/ |
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public function deleteTickets($page) |
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{ |
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$hasmore = true; |
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|
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$args = [ |
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'posts_per_page' => $this->limit, |
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'paged' => $page |
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]; |
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|
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$tickets = \wpas_get_tickets('any', $args); |
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|
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if (!$tickets) { |
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$hasmore = false; |
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} |
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|
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if ($tickets) { |
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foreach($tickets as $ticket){ |
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wp_delete_post($ticket->ID, true); |
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|
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$this->db->table('posts') |
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->whereIn('post_type', ['ticket_reply', 'ticket_history']) |
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->where('post_parent', $ticket->ID) |
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->oldest('ID') |
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->delete(); |
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} |
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} |
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|
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$response = [ |
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'has_more' => $hasmore, |
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'next_page' => (int) $page + 1 |
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]; |
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|
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if (!$hasmore) { |
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$response['message'] = __('All tickets has been deleted successfully', 'fluent-support'); |
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} |
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|
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return $response; |
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} |
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|
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} |
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|
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|
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|
