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<?php |
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|
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namespace FluentSupport\App\Services\Tickets\Importer; |
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|
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class SupportCandyTickets extends BaseImporter |
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{ |
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protected $handler = 'support-candy'; |
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|
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/** |
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* This `supportCandyStats` method will fetch all available stats of Support Candy. |
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*/ |
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public function stats() |
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{ |
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$ticketsCount = $this->getCount(); |
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$replyCount = $this->db->table('psmsc_threads') |
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->where('type', 'reply') |
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->count(); |
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|
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return [ |
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'name' => 'Support Candy', |
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'tickets' => $ticketsCount, |
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'replies' => $replyCount, |
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'customers' => $this->db->table('psmsc_customers')->count(), |
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'handler' => $this->handler, |
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'last_migrated' => get_option('_fs_migrate_support_candy') |
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]; |
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} |
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|
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/** |
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* This `doMigration` method will migrate ticket from other support system |
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* @param int $page |
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* @param string $handler |
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* @return array |
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*/ |
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public function doMigration($page, $handler) |
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{ |
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$this->handler = $handler; |
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$allCounts = $this->getCount(); |
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|
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if (!$allCounts) { |
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return [ |
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'message' => __('Sorry, no tickets available for import.', 'fluent-support'), |
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'had_tickets' => 'no', |
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]; |
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} |
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|
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$tickets = $this->getTickets($this->limit, $page); |
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|
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$results = $this->migrateTickets($tickets); |
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$hasMore = $page * $this->limit <= $allCounts; |
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|
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$remainingTickets = $allCounts - ($page * $this->limit); |
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$completedTickets = intval(($page / $allCounts) * 100); |
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|
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$response = [ |
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'handler' => $this->handler, |
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'insert_ids' => $results['inserts'], |
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'skips' => count($results['skips']), |
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'has_more' => $hasMore, |
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'completed' => $completedTickets, |
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'imported_page' => $page, |
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'total_pages' => ceil($allCounts / $this->limit), |
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'next_page' => $page + 1, |
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'total_tickets' => $allCounts, |
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'remaining' => $remainingTickets |
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]; |
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|
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if (!$hasMore) { |
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$response['message'] = __('All tickets has been importer successfully', 'fluent-support'); |
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update_option('_fs_migrate_support_candy', current_time('mysql'), 'no'); |
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} |
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|
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return $response; |
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} |
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|
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// This `getTickets` will fetch tickets by limit and page number |
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private function getTickets($limit, $page) |
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{ |
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global $wpdb; |
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|
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$tickets = $this->db->table('psmsc_tickets') |
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->select([ |
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'psmsc_tickets.*', |
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'psmsc_threads.body', |
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'psmsc_threads.type' |
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]) |
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->selectRaw($wpdb->prefix . 'psmsc_threads.id as thread_id') |
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->join('psmsc_threads', 'psmsc_threads.ticket', '=', 'psmsc_tickets.id') |
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->where('psmsc_threads.type', '=', 'report') |
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->orderBy('psmsc_tickets.id', 'ASC') |
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->offset(($page - 1) * $limit) |
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->limit($limit) |
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->get(); |
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|
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$formattedTickets = []; |
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|
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if ($tickets) { |
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foreach ($tickets as $ticket) { |
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$customerData = $this->getTicketCustomer($ticket->customer); |
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|
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if (!$customerData) { |
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continue; |
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} |
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|
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$replies = $this->getReplies($ticket); |
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$ticketData = [ |
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'origin_id' => $ticket->id, |
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'replies' => $replies, |
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'source' => $this->handler, |
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'title' => $ticket->subject, |
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'content' => wp_kses_post($ticket->body), |
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'mailbox_id' => $this->mailbox->id, |
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'response_count' => count($replies), |
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'status' => 'active', |
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'created_at' => $ticket->date_created, |
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'updated_at' => $ticket->date_updated, |
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'last_customer_response' => $ticket->date_created, |
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'waiting_since' => $ticket->date_created |
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]; |
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|
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$ticket->resolved_at = NULL; |
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if ($ticket->date_closed && $ticket->date_closed != '0000-00-00 00:00:00') { |
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$ticketData['status'] = 'closed'; |
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$ticketData['resolved_at'] = $ticket->date_closed; |
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} else if (!$replies) { |
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$ticketData['status'] = 'new'; |
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} |
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|
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$customer = $this->getPerson($customerData, 'customer'); |
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|
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if(!$customer) { |
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continue; |
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} |
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|
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$ticketData['customer'] = $customer; |
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|
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if ($ticket->assigned_agent) { |
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$ticketData['agent'] = $this->getAgentPerson($ticket->assigned_agent); |
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} |
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|
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$ticketData['attachments'] = $this->getAttachments($ticket->thread_id); |
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|
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$formattedTickets[] = $ticketData; |
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} |
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} |
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|
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return $formattedTickets; |
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} |
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|
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protected function getAttachments($threadId) |
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{ |
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$attachments = $this->db->table('psmsc_attachments') |
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->where('source_id', $threadId) |
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->orderBY('id', 'ASC') |
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->get(); |
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|
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$formattedAttachments = []; |
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|
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foreach ($attachments as $attachment) { |
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$uploadDir = wp_get_upload_dir(); |
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$fileUrl = str_replace($uploadDir['basedir'], $uploadDir['baseurl'], $attachment->file_path); |
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|
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$fileInfo = wp_check_filetype($attachment->file_path); |
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|
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$formattedAttachments[] = [ |
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'full_url' => $fileUrl, |
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'title' => $attachment->name, |
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'file_path' => $attachment->file_path, |
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'driver' => 'local', |
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'status' => 'active', |
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'file_type' => (!empty($fileInfo['type'])) ? $fileInfo['type'] : '' |
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]; |
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} |
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|
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return $formattedAttachments; |
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} |
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|
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protected function getReplies($ticket) |
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{ |
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$replies = $this->db->table('psmsc_threads') |
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->select([ |
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'psmsc_threads.*', |
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'psmsc_customers.user', |
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'psmsc_customers.name', |
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'psmsc_customers.email' |
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]) |
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->join('psmsc_customers', 'psmsc_customers.id', '=', 'psmsc_threads.customer') |
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->where('psmsc_threads.type', 'reply') |
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->where('psmsc_threads.ticket', $ticket->id) |
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->orderBy('psmsc_threads.id', 'ASC') |
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->get(); |
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|
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$formattedReplies = []; |
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|
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foreach ($replies as $reply) { |
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$formattedReplies[] = [ |
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'content' => $reply->body, |
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'conversation_type' => 'response', |
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'created_at' => $reply->date_created, |
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'updated_at' => $reply->date_updated, |
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'is_customer_reply' => ($ticket->customer === $reply->customer), |
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'user' => [ |
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'user_id' => $reply->user, |
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'email' => $reply->email, |
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'full_name' => $reply->name |
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], |
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'attachments' => $this->getAttachments($reply->id) |
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]; |
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} |
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|
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return $formattedReplies; |
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} |
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|
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private function getCount() |
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{ |
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return $this->db->table('psmsc_tickets')->count(); |
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} |
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|
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private function getTicketCustomer($customerId) |
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{ |
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$customer = $this->db->table('psmsc_customers') |
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->where('id', $customerId) |
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->first(); |
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|
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if (!$customer) { |
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return false; |
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} |
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|
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return [ |
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'user_id' => $customer->user, |
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'full_name' => $customer->name, |
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'email' => $customer->email |
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]; |
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} |
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|
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protected function getAgentPerson($agentId) |
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{ |
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static $agents = []; |
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|
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if (isset($agents[$agentId])) { |
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return $agents[$agentId]; |
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} |
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|
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$agent = $this->db->table('psmsc_agents') |
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->where('id', $agentId) |
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->first(); |
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|
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if (!$agent) { |
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return false; |
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} |
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|
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$agents[$agentId] = $this->getPerson([ |
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'user_id' => $agent->user, |
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'full_name' => $agent->name |
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], 'agent'); |
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return $agents[$agentId]; |
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} |
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|
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private function resolveAgent($ticketId, $customerId) |
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{ |
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$agentUser = $this->db->table('psmsc_threads') |
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->where('ticket', $ticketId) |
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->where('type', 'reply') |
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->oldest('ID') |
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->where('customer', '!=', $customerId) |
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->select(['customer']) |
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->first(); |
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|
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$agent = $this->db->table('psmsc_agents') |
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->where('id', $agentUser->customer) |
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->first(); |
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|
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return $this->getPerson([ |
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'user_id' => $agent->user, |
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'full_name' => $agent->name |
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], 'agent'); |
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} |
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|
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public function deleteTickets($page) |
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{ |
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$tables = [ |
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'psmsc_agents', |
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'psmsc_attachments', |
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'psmsc_categories', |
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'psmsc_custom_fields', |
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'psmsc_customers', |
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'psmsc_email_notifications', |
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'psmsc_email_otp', |
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'psmsc_holidays', |
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'psmsc_logs', |
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'psmsc_options', |
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'psmsc_priorities', |
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'psmsc_scheduled_tasks', |
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'psmsc_statuses', |
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'psmsc_threads', |
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'psmsc_tickets', |
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'psmsc_wh_exceptions', |
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'psmsc_working_hrs' |
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]; |
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|
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global $wpdb; |
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foreach ($tables as $table) { |
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$wpdb->query("TRUNCATE TABLE {$wpdb->prefix}{$table}"); |
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} |
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|
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return [ |
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'has_more' => false, |
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'message' => __('All Support Candy Tickets and associated data has been deleted. You may now deactivate Support Candy Plugin and start using Fluent Support', 'fluent-support') |
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]; |
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} |
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} |
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|
