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<?php |
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|
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namespace FluentSupport\App\Api\Classes; |
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|
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use FluentSupport\App\Models\Agent; |
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use FluentSupport\App\Models\Customer; |
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use FluentSupport\App\Models\MailBox; |
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use FluentSupport\App\Models\Ticket; |
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\App\Services\Tickets\ResponseService; |
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|
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/** |
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* Tickets class for PHP API |
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* Example Usage: $ticketsApi = FluentSupportApi('tickets'); |
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* @package FluentSupport\App\Api\Classes |
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* |
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* @version 1.0.0 |
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*/ |
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class Tickets |
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{ |
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private $instance = null; |
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|
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private $allowedInstanceMethods = [ |
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'all', |
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'get', |
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'find', |
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'first', |
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'paginate' |
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]; |
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|
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public function __construct(Ticket $instance) |
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{ |
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$this->instance = $instance; |
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} |
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|
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/** |
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* getTickets method will return all tickets |
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* |
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* @return object |
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*/ |
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public function getTickets() |
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{ |
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$ticketsQuery = Ticket::with([ |
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'customer' => function ($query) { |
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$query->select(['first_name', 'last_name', 'id', 'email']); |
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}, 'agent' => function ($query) { |
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$query->select(['first_name', 'last_name', 'id', 'email']); |
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} |
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]) |
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->orderBy('id', 'DESC'); |
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$tickets = $ticketsQuery->paginate(); |
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|
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if (defined('FLUENTSUPPORTPRO')) { |
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foreach ($tickets as $ticket) { |
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$ticket->custom_fields = $ticket->customData(); |
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} |
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} |
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|
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return $tickets; |
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} |
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|
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/** |
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* getTicket method will return a specific ticket by id |
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* @param int $id |
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* @return object|false |
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*/ |
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|
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public function getTicket(int $id) |
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{ |
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if (is_numeric($id)) { |
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$ticket = Ticket::findOrFail($id); |
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if (defined('FLUENTSUPPORTPRO')) { |
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$ticket->custom_fields = $ticket->customData(); |
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} |
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return $ticket; |
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} |
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return false; |
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} |
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|
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/** |
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* addResponse method add response to a ticket by agent and ticket ID |
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* @param array $data |
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* @param int $agentId |
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* @param int $ticketId |
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* @return array|boolean |
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*/ |
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|
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public function addResponse(array $data, int $agentId, int $ticketId) |
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{ |
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if (!$agentId || !$ticketId || !$data['content']) { |
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return false; |
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} |
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|
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$agent = Agent::findOrFail($agentId); |
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$ticket = Ticket::findOrFail($ticketId); |
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|
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if ($agent && $ticket) { |
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return (new ResponseService())->createResponse($data, $agent, $ticket); |
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} |
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return false; |
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} |
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|
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/** |
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* createTicket method will create a new ticket |
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* @param array $data |
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* @return object| boolean |
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*/ |
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|
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public function createTicket(array $data) |
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{ |
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|
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$customerId = $data['customer_id'] ?? null; |
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|
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if (!$customerId || !($customer = Customer::find($customerId))) { |
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return false; |
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} |
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|
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if (!$data['title'] || !$data['content']) { |
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return false; |
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} |
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|
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if(!$data['mailbox_id']){ |
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$defaultMailbox = Helper::getDefaultMailBox(); |
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if(!$defaultMailbox){ |
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return false; |
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} |
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$data['mailbox_id'] = $defaultMailbox->id; |
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}else{ |
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$mailbox = MailBox::find($data['mailbox_id']); |
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if (!$mailbox) { |
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return false; |
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} |
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} |
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|
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do_action('fluent_support/before_ticket_create', $data, $customer); |
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|
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$createdTicket = Ticket::create($data); |
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|
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do_action('fluent_support/ticket_created', $createdTicket, $customer); |
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|
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if (defined('FLUENTSUPPORTPRO') && !empty($data['custom_fields'])) { |
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$createdTicket->syncCustomFields($data['custom_fields']); |
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$createdTicket->custom_fields = $createdTicket->customData(); |
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} |
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|
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return $createdTicket; |
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|
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} |
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|
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public function getInstance() |
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{ |
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return $this->instance; |
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} |
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|
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public function __call($method, $params) |
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{ |
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if (in_array($method, $this->allowedInstanceMethods)) { |
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return call_user_func_array([$this->instance, $method], $params); |
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} |
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|
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throw new \Exception(sprintf("Method %s does not exist.", esc_html($method))); |
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} |
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} |
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|
