fluent-support / app / Hooks / Handlers / CustomerPortalHandler.php

CustomerPortalHandler.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.5.4, at app/Hooks/Handlers/CustomerPortalHandler.php

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1	<?php
2
3	namespace FluentSupport\App\Hooks\Handlers;
4
5	use FluentSupport\App\App;
6	use FluentSupport\App\Models\Agent;
7	use FluentSupport\App\Models\Customer;
8	use FluentSupport\App\Models\Product;
9	use FluentSupport\App\Modules\PermissionManager;
10	use FluentSupport\App\Services\EmailNotification\Settings;
11	use FluentSupport\App\Services\Helper;
12	use FluentSupport\App\Services\TransStrings;
13	use FluentSupport\Framework\Support\Arr;
14
15	class CustomerPortalHandler
16	{
17	public function renderPortal()
18	{
19	$invalidPermissionMessage = __('You don\'t have permission to access customer support portal', 'fluent-support');
20
21	$person = Helper::getCurrentPerson();
22	if ($person && $person->status === 'inactive') {
23	return '<div id="fluent_support_client_app" style="text-align: center;"><h3 class="fs_customer_restriction">' . $invalidPermissionMessage . '</h3></div>';
24	} else if (PermissionManager::currentUserPermissions()) {
25	$adminPortalUrl = Helper::getPortalAdminBaseUrl();
26	return '<div style="text-align: center;"><h3>' . __('Customer Portal is only accessible by Customers. Looks like you are a support staff', 'fluent-support') . '</h3><a href="' . $adminPortalUrl . '">' . __('Go to Support Admin Page', 'fluent-support') . '</a></div>';
27	} else if ($this->hasCustomerPortalAccess()) {
28
29	$canAccess = apply_filters('fluent_support/user_portal_access_config', [
30	'status' => true,
31	'message' => $invalidPermissionMessage
32	]);
33
34	if (empty($canAccess['status'])) {
35	$invalidPermissionMessage = Arr::get($canAccess, 'message', $invalidPermissionMessage);
36	return '<div id="fluent_support_client_app" style="text-align: center;"><h3 class="fs_customer_restriction">' . $invalidPermissionMessage . '</h3></div>';
37	}
38
39	if (!$person) {
40	$this->maybeCreateCustomer();
41	}
42
43	$this->enqueueScripts();
44
45	return '<div id="fluent_support_client_app"><h3 class="fs_loading_text">' . __('Loading Customer Portal. Please wait...', 'fluent-support') . '</h3></div>';
46	} else {
47
48	$businessSettings = Helper::getBusinessSettings();
49	$loggedInMessage = Arr::get($businessSettings, 'login_message', '');
50
51	$loggedInMessage = str_replace('[fluent_support_portal]', '', $loggedInMessage);
52
53	return do_shortcode($loggedInMessage);
54	}
55	}
56
57	public function enqueueScripts()
58	{
59	$app = App::getInstance();
60
61	$ns = $app->config->get('app.rest_namespace');
62	$v = $app->config->get('app.rest_version');
63	$slug = $app->config->get('app.slug');
64
65	$restInfo = [
66	'base_url' => esc_url_raw(rest_url()),
67	'url' => rest_url($ns . '/' . $v . '/customer-portal'),
68	'nonce' => wp_create_nonce('wp_rest'),
69	'namespace' => $ns,
70	'version' => $v,
71	];
72
73	$assets = $app['url.assets'];
74
75	wp_enqueue_script('fs_tk_customer_portal', $assets . 'portal/js/app.js', ['jquery'], FLUENT_SUPPORT_VERSION);
76	wp_enqueue_style('fs_tk_customer_portal', $assets . 'portal/css/app.css', [], FLUENT_SUPPORT_VERSION);
77
78	$i18ns = [
79	'Conversation' => __('Conversation', 'fluent-support'),
80	'Click Here to Write a reply' => __('Click Here to Write a reply', 'fluent-support'),
81	'All' => __('All', 'fluent-support'),
82	'Open' => __('Open', 'fluent-support'),
83	'Closed' => __('Closed', 'fluent-support'),
84	'Date' => __('Date', 'fluent-support'),
85	'Status' => __('Status', 'fluent-support'),
86	'Next' => __('Next', 'fluent-support'),
87	'Prev' => __('Prev', 'fluent-support'),
88	'agent_and_officials_can_see' => __('Only you and official support agents can view this conversation', 'fluent-support'),
89	'reopen_ticket_instruction' => __('If you still have related issues. Please reopen this ticket and reply', 'fluent-support'),
90	'ticket_closed' => __('This ticket has been closed at', 'fluent-support'),
91	'Close Ticket' => __('Close Ticket', 'fluent-support'),
92	'replied' => __('replied', 'fluent-support'),
93	'conversation_started' => __('started the conversation', 'fluent-support'),
94	'Click to upload' => __('Click to upload', 'fluent-support'),
95	'This ticket is' => __('This ticket is', 'fluent-support'),
96	'Private' => __('Private', 'fluent-support'),
97	'Write a reply' => __('Write a reply', 'fluent-support'),
98	'Reply' => __('Reply', 'fluent-support'),
99	'You' => __('You', 'fluent-support'),
100	'no_open_support_tickets' => __('Looks like you did not open any support tickets yet', 'fluent-support'),
101	'no_support_ticket_found' => __('No support tickets found for this filter', 'fluent-support'),
102	'Delete Customer' => __('Delete Customer', 'fluent-support'),
103	'Update Customer' => __('Update Customer', 'fluent-support'),
104	'Create Customer' => __('Create Customer', 'fluent-support'),
105
106	'subject_placeholder' => __('What\'s this support ticket about', 'fluent-support'),
107	'service_placeholder' => __('Select related Product/Service', 'fluent-support'),
108	'suggestion_loading' => __('Looking for similar articles...', 'fluent-support'),
109	'articles_heading' => __('Suggested articles', 'fluent-support'),
110	'priority_placeholder' => __('Select Priority', 'fluent-support'),
111
112	'subject' => __('Subject', 'fluent-support-pro'),
113	'ticket_details' => __('Ticket Details', 'fluent-support-pro'),
114	'details_help' => __('Please provide details about your problem', 'fluent-support-pro'),
115	'product_services' => __('Related Product/Service', 'fluent-support-pro'),
116	'priority' => __('Priority', 'fluent-support-pro'),
117	'btn_text' => __('Create Ticket', 'fluent-support-pro'),
118	'submit_heading' => __('Submit a Support Ticket', 'fluent-support-pro'),
119	'create_ticket_cta' => __('Create a New Ticket', 'fluent-support')
120	];
121
122	$i18ns['allowed_files_and_size'] = Helper::getFileUploadMessage();
123
124	$data = [
125	'rest' => $restInfo,
126	'nonce' => wp_create_nonce($slug),
127	'support_products' => Product::select(['id', 'title'])->get(),
128	'customer_ticket_priorities' => Helper::customerTicketPriorities(),
129	'view_tickets_url' => '#/',
130	'i18n' => $i18ns,
131	'fallback_image' => $assets . 'images/file.png',
132	'has_file_upload' => !!Helper::ticketAcceptedFileMiles(),
133	'has_rich_text_editor' => true
134	];
135
136	if ($this->isSignedTicketView()) {
137	$data['intended_ticket_hash'] = sanitize_text_field($_REQUEST['support_hash']);
138	$data['view_tickets_url'] = Helper::getPortalBaseUrl() . '/#';
139	} else {
140	add_filter('user_can_richedit', '__return_true');
141	}
142
143	$data = apply_filters('fluent_support/customer_portal_vars', $data);
144
145	if (!empty($data['has_rich_text_editor'])) {
146	wp_tinymce_inline_scripts();
147	wp_enqueue_editor();
148	}
149
150	wp_localize_script('fs_tk_customer_portal', 'fs_customer_portal', $data);
151	}
152
153	public function hasCustomerPortalAccess()
154	{
155	$userId = get_current_user_id();
156
157	if ($userId) {
158	return true;
159	}
160
161	return $this->isSignedTicketView();
162	}
163
164	protected static function customerStatus()
165	{
166	$user = get_current_user_id();
167	return Customer::where('user_id', $user)->select(['status'])->first();
168	}
169
170	protected function isSignedTicketView()
171	{
172	if (!Helper::isPublicSignedTicketEnabled()) {
173	return false;
174	}
175
176	return isset($_REQUEST['fs_view']) && $_REQUEST['fs_view'] == 'ticket' && isset($_REQUEST['support_hash']) && isset($_REQUEST['ticket_id']);
177	}
178
179	private function maybeCreateCustomer()
180	{
181	$userId = get_current_user_id();
182	if (!$userId) {
183	return false;
184	}
185
186	$person = Helper::getCurrentPerson();
187	if ($person) {
188	return $person;
189	}
190
191	$user = get_user_by('ID', $userId);
192
193	$request = App::request();
194
195	$onBehalf = [
196	'user_id' => $user->id,
197	'email' => $user->user_email,
198	'last_ip_address' => $request->getIp()
199	];
200
201	return Customer::maybeCreateCustomer($onBehalf);
202	}
203	}
204