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<?php |
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|
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namespace FluentSupport\App\Hooks\Handlers; |
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|
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use FluentSupport\App\App; |
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use FluentSupport\App\Services\EmailNotification\Settings; |
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use FluentSupport\App\Services\Emogrifier; |
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\App\Services\Mailer; |
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use FluentSupport\Framework\Support\Arr; |
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|
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class EmailNotificationHandler |
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{ |
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public function ticketCreated($ticket, $customer) |
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{ |
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$mailbox = $ticket->mailbox; |
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|
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if (!$mailbox) { |
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return; |
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} |
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|
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// Let's send welcome email to customer if enabled |
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$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_email_to_customer'); |
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if ($emailSettings && $emailSettings['status'] == 'yes') { |
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$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket |
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]); |
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|
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$emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'email_type' => 'ticket_created_email_to_customer' |
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]); |
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|
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$headers = $mailbox->getMailerHeader(); |
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if ($ticket->message_id) { |
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// $headers[] = 'Message-ID: ' . $ticket->message_id; |
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} |
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Mailer::send($customer->email, $subject, $emailBody, $headers); |
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} |
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|
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// let's send email to admin if enabled |
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$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_created_email_to_admin'); |
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if ($emailSettings && $emailSettings['status'] == 'yes' && is_email($mailbox->settings['admin_email_address'])) { |
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|
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$mailTo = Arr::get($mailbox->settings, 'admin_email_address'); |
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if(!$mailTo || !is_email($mailTo)) { |
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return; |
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} |
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|
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$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket |
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]); |
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|
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$emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'email_type' => 'ticket_created_email_to_admin' |
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]); |
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|
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$headers = $mailbox->getMailerHeader(); |
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if ($ticket->message_id) { |
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// $headers[] = 'Message-ID: ' . $ticket->message_id; |
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} |
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Mailer::send($mailTo, $subject, $emailBody, $headers); |
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} |
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|
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} |
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|
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public function agentReplied($response, $ticket, $agent) |
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{ |
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$mailbox = $ticket->mailbox; |
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|
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|
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if (!$mailbox) { |
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return false; |
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} |
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|
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// Let's send welcome email to customer if enabled |
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$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_replied_by_agent_email_to_customer'); |
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|
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|
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if ($emailSettings && $emailSettings['status'] == 'yes') { |
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|
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$ticket->load('customer'); |
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$customer = $ticket->customer; |
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|
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if($customer->status == 'inactive') { |
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return false; |
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} |
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|
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$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'response' => $response, |
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'agent' => $agent |
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]); |
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|
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$emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'response' => $response, |
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'agent' => $agent, |
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'email_type' => 'ticket_replied_by_agent_email_to_customer' |
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]); |
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|
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|
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$headers = $mailbox->getMailerHeader(); |
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|
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Mailer::send($customer->email, $subject, $emailBody, $headers); |
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} |
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} |
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|
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public function closedByAgent($ticket, $agent) |
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{ |
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$mailbox = $ticket->mailbox; |
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if (!$mailbox) { |
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return; |
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} |
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|
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// Let's send welcome email to customer if enabled |
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$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_closed_by_agent_email_to_customer'); |
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if ($emailSettings && $emailSettings['status'] == 'yes') { |
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|
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$ticket->load('customer'); |
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$customer = $ticket->customer; |
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|
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if($customer->status == 'inactive') { |
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return false; |
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} |
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|
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|
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$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'agent' => $agent, |
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]); |
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|
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$emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'agent' => $agent, |
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'email_type' => 'ticket_closed_by_agent_email_to_customer' |
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]); |
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|
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$headers = $mailbox->getMailerHeader(); |
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if ($ticket->message_id) { |
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// $headers[] = 'Message-ID: ' . $ticket->message_id; |
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} |
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Mailer::send($customer->email, $subject, $emailBody, $headers); |
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} |
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} |
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|
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public function customerReplied($response, $ticket, $customer) |
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{ |
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$mailbox = $ticket->mailbox; |
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if (!$mailbox) { |
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return; |
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} |
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|
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// Let's send welcome email to customer if enabled |
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$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_replied_by_customer_email_to_admin'); |
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if ($emailSettings && $emailSettings['status'] == 'yes') { |
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|
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$ticket->load('agent'); |
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$agent = $ticket->agent; |
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|
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$emailTo = $mailbox->settings['admin_email_address']; |
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if($agent) { |
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$emailTo = $agent->email; |
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} |
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|
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if(!$emailTo || !is_email($emailTo)) { |
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return; |
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} |
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|
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$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'response' => $response, |
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'agent' => $agent |
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]); |
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|
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$emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
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'customer' => $customer, |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'response' => $response, |
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'agent' => $agent, |
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'email_type' => 'ticket_replied_by_customer_email_to_admin' |
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]); |
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|
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$headers = $mailbox->getMailerHeader(); |
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if ($ticket->message_id) { |
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// $headers[] = 'Message-ID: ' . $ticket->message_id; |
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} |
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|
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Mailer::send($emailTo, $subject, $emailBody, $headers); |
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} |
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} |
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|
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public function onAgentAssign($agent, $ticket) |
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{ |
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$currentUser = Helper::getAgentByUserId(); |
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|
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if (!is_null($currentUser) && $currentUser->user_id == $agent->user_id){ |
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return; |
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} |
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|
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$mailbox = $ticket->mailbox; |
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|
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if (!$mailbox) { |
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return; |
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} |
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|
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// Let's send welcome email to customer if enabled |
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$emailSettings = (new Settings())->getBoxEmailSettings($mailbox, 'ticket_agent_on_change'); |
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|
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if ($emailSettings && $emailSettings['status'] == 'yes') { |
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|
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if($agent) { |
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$emailTo = $agent->email; |
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} |
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|
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if(!$emailTo || !is_email($emailTo)) { |
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return; |
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} |
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|
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$subject = apply_filters('fluent_support/parse_smartcode_data', $emailSettings['email_subject'], [ |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'agent' => $agent |
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]); |
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|
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$emailBody = $this->parseEmailBody($emailSettings['email_body'], [ |
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'business' => $mailbox, |
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'ticket' => $ticket, |
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'agent' => $agent, |
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'email_type' => 'ticket_agent_on_change' |
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]); |
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|
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$headers = $mailbox->getMailerHeader(); |
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|
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Mailer::send($emailTo, $subject, $emailBody, $headers); |
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} |
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} |
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|
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private function emailTemplateCss() |
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{ |
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$app = App::getInstance(); |
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return $app->view->make('emails.styles'); |
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} |
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|
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protected function parseEmailBody($emailBody, $data) |
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{ |
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$data['email_body'] = apply_filters('fluent_support/parse_smartcode_data', $emailBody, $data); |
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|
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$app = App::getInstance(); |
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|
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if (isset($data['business'])) { |
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$businessName = $data['business']->name; |
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} else { |
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$businessName = get_bloginfo('name'); |
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} |
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|
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$footerText = apply_filters('fluent_support/email_footer_credit', 'This email is a service from ' . $businessName . '. Support Plugin is Powered by <a href="https://fluentsupport.com/?utm_source=user&utm_medium=wp&utm_campaign=mail_footer" style="color:#9e9e9e;" target="_new">FluentSupport</a>.'); |
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|
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$data['email_footer'] = $footerText; |
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|
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$emailTypeForCustomerFooter = ['ticket_created_email_to_customer', 'ticket_replied_by_agent_email_to_customer', 'ticket_closed_by_agent_email_to_customer']; |
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|
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if (defined('FLUENTSUPPORTPRO') && in_array($data['email_type'], $emailTypeForCustomerFooter) |
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&& !is_null($data['business']->email_footer)) { |
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$data['email_footer'] = apply_filters('fluent_support/parse_smartcode_data', $data['business']->email_footer, $data); |
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} |
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|
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$emailBody = $app->view->make('emails.ticket_template', $data); |
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$emogrifier = new Emogrifier($emailBody, $this->emailTemplateCss()); |
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$emogrifier->disableInvisibleNodeRemoval(); |
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return $emogrifier->emogrify(); |
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} |
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|
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} |
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|
