fluent-support / app / Hooks / Handlers / Menu.php

Menu.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.2.0, at app/Hooks/Handlers/Menu.php

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1	<?php
2
3	namespace FluentSupport\App\Hooks\Handlers;
4
5	use FluentSupport\App\App;
6	use FluentSupport\App\Models\Agent;
7	use FluentSupport\App\Models\AgentGroup;
8	use FluentSupport\App\Models\MailBox;
9	use FluentSupport\App\Models\Product;
10	use FluentSupport\App\Models\TagPivot;
11	use FluentSupport\App\Models\TicketTag;
12	use FluentSupport\App\Modules\PermissionManager;
13	use FluentSupport\App\Services\Helper;
14	use FluentSupport\App\Services\Notifications\NotificationSettings;
15	use FluentSupport\App\Services\TranslationStrings;
16	use FluentSupport\App\Services\Integrations\FluentBooking\FluentBookingService;
17	use FluentSupport\App\Vite;
18
19	class Menu
20	{
21	public function add()
22	{
23	$capability = PermissionManager::getMenuPermission();
24
25	if (!$capability) {
26	return;
27	}
28
29	$menuPosition = 25;
30	if (defined('FLUENTCRM')) {
31	$menuPosition = 4;
32	}
33
34	/*
35	* Filter Fluent Support menu position in WordPress dashboard
36	* @param integer $menuPosition
37	*/
38	$menuPosition = apply_filters('fluent_support/admin_menu_position', $menuPosition);
39
40	add_menu_page(
41	__('Fluent Support', 'fluent-support'),
42	__('Fluent Support', 'fluent-support'),
43	$capability,
44	'fluent-support',
45	array($this, 'renderApp'),
46	$this->getMenuIcon(),
47	$menuPosition
48	);
49
50	add_submenu_page(
51	'fluent-support',
52	__('Dashboard', 'fluent-support'),
53	__('Dashboard', 'fluent-support'),
54	$capability,
55	'fluent-support',
56	array($this, 'renderApp')
57	);
58
59	add_submenu_page(
60	'fluent-support',
61	__('Tickets', 'fluent-support'),
62	__('Tickets', 'fluent-support'),
63	$capability,
64	'fluent-support#/tickets',
65	array($this, 'renderApp')
66	);
67
68	if (PermissionManager::currentUserCan('fst_view_all_reports')) {
69	add_submenu_page(
70	'fluent-support',
71	__('Reports', 'fluent-support'),
72	__('Reports', 'fluent-support'),
73	$capability,
74	'fluent-support#/reports',
75	array($this, 'renderApp')
76	);
77	}
78
79	if (PermissionManager::currentUserCan('fst_sensitive_data')) {
80	add_submenu_page(
81	'fluent-support',
82	__('Customers', 'fluent-support'),
83	__('Customers', 'fluent-support'),
84	$capability,
85	'fluent-support#/customers',
86	array($this, 'renderApp')
87	);
88	}
89
90	if (PermissionManager::currentUserCan('fst_view_activity_logs')) {
91	add_submenu_page(
92	'fluent-support',
93	__('Activities', 'fluent-support'),
94	__('Activities', 'fluent-support'),
95	$capability,
96	'fluent-support#/activity',
97	array($this, 'renderApp')
98	);
99	}
100
101	if (PermissionManager::currentUserCan('fst_manage_settings')) {
102	add_submenu_page(
103	'fluent-support',
104	__('Business Inboxes', 'fluent-support'),
105	__('Business Inboxes', 'fluent-support'),
106	$capability,
107	'fluent-support#/mailboxes',
108	array($this, 'renderApp')
109	);
110	}
111
112	if (PermissionManager::currentUserCan('fst_manage_workflows')) {
113	add_submenu_page(
114	'fluent-support',
115	__('Workflows', 'fluent-support'),
116	__('Workflows', 'fluent-support'),
117	$capability,
118	'fluent-support#/workflows',
119	array($this, 'renderApp')
120	);
121	}
122
123	if (PermissionManager::currentUserCan('fst_manage_saved_replies')) {
124	add_submenu_page(
125	'fluent-support',
126	__('Saved Replies', 'fluent-support'),
127	__('Saved Replies', 'fluent-support'),
128	$capability,
129	'fluent-support#/saved-replies',
130	array($this, 'renderApp')
131	);
132	}
133
134	if (PermissionManager::currentUserCan('fst_manage_settings')) {
135	add_submenu_page(
136	'fluent-support',
137	__('Settings', 'fluent-support'),
138	__('Settings', 'fluent-support'),
139	$capability,
140	'fluent-support#/settings',
141	array($this, 'renderApp')
142	);
143	}
144	}
145
146	public function renderApp()
147	{
148	$app = App::getInstance();
149
150	$assets = $app['url.assets'];
151
152	$baseUrl = apply_filters('fluent_support/base_url', admin_url('admin.php?page=fluent-support#/'));
153
154	$menuItems = [
155	[
156	'key' => 'dashboard',
157	'label' => __('Dashboard', 'fluent-support'),
158	'permalink' => $baseUrl
159	],
160	[
161	'key' => 'tickets',
162	'label' => __('Tickets', 'fluent-support'),
163	'permalink' => $baseUrl . 'tickets',
164	],
165	[
166	'key' => 'reports',
167	'label' => __('Reports', 'fluent-support'),
168	'permalink' => $baseUrl . 'reports'
169	],
170	];
171
172	$canManageSettings = PermissionManager::currentUserCan('fst_manage_settings');
173
174	if ($canManageSettings) {
175	$menuItems[] = [
176	'key' => 'mailboxes',
177	'label' => __('Business Inboxes', 'fluent-support'),
178	'permalink' => $baseUrl . 'mailboxes'
179	];
180	}
181
182	if (PermissionManager::currentUserCan('fst_view_activity_logs')) {
183	$menuItems[] = [
184	'key' => 'activity',
185	'label' => __('Activities', 'fluent-support'),
186	'permalink' => $baseUrl . 'activity'
187	];
188	}
189
190	$hasSensitiveAccess = PermissionManager::currentUserCan('fst_sensitive_data');
191	if ($hasSensitiveAccess) {
192	$menuItems[] = [
193	'key' => 'customers',
194	'label' => __('Customers', 'fluent-support'),
195	'permalink' => $baseUrl . 'customers'
196	];
197	}
198
199	// Build the "More" dropdown children
200	$moreChildren = [];
201
202	if (PermissionManager::currentUserCan('fst_manage_saved_replies')) {
203	$moreChildren['saved_replies'] = [
204	'key' => 'saved_replies',
205	'label' => __('Saved Replies', 'fluent-support'),
206	'permalink' => $baseUrl . 'saved-replies'
207	];
208	}
209
210	if (PermissionManager::currentUserCan('fst_manage_workflows')) {
211	$moreChildren['workflows'] = [
212	'key' => 'workflows',
213	'label' => __('Workflows', 'fluent-support'),
214	'permalink' => $baseUrl . 'workflows'
215	];
216	}
217
218	// Add the "More" dropdown if there are children
219	if (!empty($moreChildren)) {
220	$menuItems[] = [
221	'key' => 'more',
222	'label' => __('More', 'fluent-support'),
223	'permalink' => '#',
224	'children' => $moreChildren
225	];
226	}
227
228	$secondaryItems = [];
229
230	if ($canManageSettings) {
231	$secondaryItems[] = [
232	'key' => 'settings',
233	'label' => __('Global Settings', 'fluent-support'),
234	'permalink' => $baseUrl . 'settings'
235	];
236	}
237
238	/*
239	* Filter Fluent Support dashboard top-left menu items
240	*
241	* @since v1.0.0
242	*
243	* @param array $menuItems
244	*/
245	$menuItems = apply_filters('fluent_support/primary_menu_items', $menuItems);
246
247	/*
248	* Filter Fluent Support dashboard top-right menu items
249	*
250	* @since v1.0.0
251	*
252	* @param array $secondaryItems
253	*/
254	$secondaryItems = apply_filters('fluent_support/secondary_menu_items', $secondaryItems);
255
256
257
258	if (!defined('FLUENT_SUPPORT_PRO_DIR_FILE')) {
259	$secondaryItems[] = [
260	'key' => 'upgrade_to_pro',
261	'label' => 'Upgrade to Pro',
262	'permalink' => 'https://fluentsupport.com'
263	];
264	}
265
266	$app = App::getInstance();
267	$this->enqueueAssets();
268
269	do_action('fluent_support/admin_app_loaded', $app);
270	$app->view->render('admin.menu', [
271	'base_url' => $baseUrl,
272	'logo' => $assets . 'images/logo.svg',
273	'settingsLogo' => $assets . 'images/gear.svg',
274	'upgradeLogo' => $assets . 'images/crown.svg',
275	'assets' => $assets,
276	'menuItems' => $menuItems,
277	'secondaryItems' => isset($secondaryItems) ? $secondaryItems : [],
278	]);
279	}
280
281	public function maybeEnqueueAssets()
282	{
283	if (isset($_GET['page']) && sanitize_text_field(wp_unslash($_GET['page'])) === 'fluent-support') {
284	add_action('admin_head', [$this, 'printDarkModeInit'], 1);
285	$this->enqueueAssets();
286	}
287	}
288
289	public function printDarkModeInit()
290	{
291	?>
292	<script>
293	(function () {
294	var savedTheme = localStorage.getItem('fs-theme');
295
296	// Check if dark mode should be active
297	// localStorage stores: 'dark', 'light', or 'system:dark' / 'system:light'
298	var isDark = savedTheme
299	? savedTheme.split(':').pop() === 'dark'
300	: window.matchMedia && window.matchMedia('(prefers-color-scheme: dark)').matches;
301
302	if (isDark) {
303	// Apply immediately to <html> to prevent white flash
304	document.documentElement.classList.add('fs-dark-mode');
305
306	// Watch for <body> to appear and apply class as soon as it exists
307	new MutationObserver(function (mutations, observer) {
308	if (document.body) {
309	document.body.classList.add('fs-dark-mode');
310	observer.disconnect();
311	}
312	}).observe(document.documentElement, { childList: true });
313	}
314	})();
315	</script>
316	<?php
317	}
318
319	public function enqueueAssets()
320	{
321	$app = App::getInstance();
322
323	$assets = $app['url.assets'];
324
325	// Inject Vite HMR client for dev mode
326	add_action('admin_head', function () {
327	Vite::injectViteClient();
328	}, 1);
329
330	wp_enqueue_script('dompurify', $assets . 'libs/purify/purify.min.js', [], '2.4.3');
331
332	if (is_rtl()) {
333	wp_enqueue_style('fluent_support_admin_app_rtl', $assets . 'admin/css/alpha-admin-rtl.css', [], FLUENT_SUPPORT_VERSION);
334	} else {
335	wp_enqueue_style('fluent_support_admin_app', Vite::getEnqueuePath('admin/css/alpha-admin.css'), [], FLUENT_SUPPORT_VERSION);
336	}
337
338	$agents = Agent::select(['id', 'first_name', 'last_name'])
339	->where('person_type', 'agent')
340	->get()->toArray();
341
342	foreach ($agents as $index => $agent) {
343	$agents[$index]['id'] = strval($agent['id']);
344	}
345
346	$agentGroups = AgentGroup::select(['id', 'title', 'settings'])->get();
347	$groupPivots = TagPivot::where('source_type', 'agent_group')->get();
348	foreach ($agentGroups as $group) {
349	$group->agent_ids = $groupPivots->where('tag_id', $group->id)
350	->pluck('source_id')
351	->map(function ($id) { return strval($id); })
352	->values()
353	->toArray();
354	}
355
356	$me = Helper::getAgentByUserId(get_current_user_id());
357
358	if (!$me && current_user_can('manage_options')) {
359	// we should create the agent
360	$user = wp_get_current_user();
361	$me = Agent::create([
362	'email' => $user->user_email,
363	'first_name' => $user->first_name,
364	'last_name' => $user->last_name,
365	'user_id' => $user->ID
366	]);
367	}
368
369	$me->permissions = PermissionManager::currentUserPermissions();
370
371	do_action('fluent_support_loading_app', $app);
372
373	// Editor default styles.
374	add_filter('user_can_richedit', '__return_true');
375	wp_tinymce_inline_scripts();
376	wp_enqueue_editor();
377	wp_enqueue_media();
378
379	wp_enqueue_script(
380	'fluent_support_admin_app_start',
381	Vite::getEnqueuePath('admin/js/start.js'),
382	array('jquery'),
383	FLUENT_SUPPORT_VERSION,
384	true
385	);
386
387	wp_enqueue_script(
388	'fluent_support_global_admin',
389	Vite::getEnqueuePath('admin/js/global_admin.js'),
390	array('jquery'),
391	FLUENT_SUPPORT_VERSION,
392	true
393	);
394
395	$integrationDrivers = [];
396	if (!defined('FLUENTSUPPORTPRO')) {
397	$integrationDrivers = [
398	[
399	'key' => 'telegram_settings',
400	'title' => __('Telegram', 'fluent-support'),
401	'description' => __('Send Telegram notifications to Group, Channel or individual person inbox and reply from Telegram inbox', 'fluent-support'),
402	'promo_heading' => __('Get activity notification to Telegram Messenger and reply directly from Telegram inbox', 'fluent-support'),
403	'require_pro' => true
404	],
405	[
406	'key' => 'slack_settings',
407	'title' => __('Slack', 'fluent-support'),
408	'description' => __('Send ticket activity notifications to slack', 'fluent-support'),
409	'promo_heading' => __('Get activity notification to Slack Channel and keep your support team super engaged', 'fluent-support'),
410	'require_pro' => true
411	]
412	];
413	}
414
415	/*
416	* Filter integration driver
417	* @param array $integrationDrivers
418	*/
419	$integrationDrivers = apply_filters('fluent_support/integration_drivers', $integrationDrivers);
420
421	$tags = TicketTag::select(['id', 'title'])->get()->toArray();
422
423	$tags = array_map(function ($tag) {
424	$tag['id'] = strval($tag['id']);
425	return $tag;
426	}, $tags);
427
428	$i18ns = TranslationStrings::getAdminStrings();
429	$i18ns['allowed_files_and_size'] = Helper::getFileUploadMessage();
430
431	/*
432	* Filter agent portal localize javascript data
433	*
434	* @since v1.0.0
435	*
436	* @param array $appVars
437	*/
438	$appVars = apply_filters('fluent_support_app_vars', array(
439	'slug' => $slug = $app->config->get('app.slug'),
440	'nonce' => wp_create_nonce($slug),
441	'rest' => $this->getRestInfo($app),
442	'brand_logo' => $this->getMenuIcon(),
443	'firstEntry' => '',
444	'lastEntry' => '',
445	'asset_url' => $assets,
446	'support_agents' => $agents,
447	'agent_groups' => $agentGroups,
448	'support_products' => Product::select(['id', 'title'])->get(),
449	'client_priorities' => Helper::customerTicketPriorities(),
450	'ticket_statuses' => Helper::ticketStatuses(),
451	'ticket_statuses_group' => Helper::ticketStatusGroups(),
452	'changeable_ticket_statuses' => Helper::changeableTicketStatuses(),
453	'admin_priorities' => Helper::adminTicketPriorities(),
454	'mailboxes' => MailBox::select(['id', 'name', 'settings'])->get(),
455	'me' => $me,
456	'pref' => [
457	'go_back_after_reply' => 'yes'
458	],
459	'notification_integrations' => $integrationDrivers,
460	'internal_notification_settings' => (new NotificationSettings())->get(false),
461	'server_time' => gmdate('Y-m-d\TH:i:sP'),
462	'has_email_parser' => defined('FLUENTSUPPORTPRO_PLUGIN_VERSION'),
463	'ticket_tags' => $tags,
464	'i18n' => $i18ns,
465	'custom_fields' => apply_filters('fluent_support/ticket_custom_fields', []),
466	'has_file_upload' => !!Helper::ticketAcceptedFileMiles(),
467	'repost_export_options' => Helper::getExportOptions(),
468	'enable_draft_mode' => Helper::getBusinessSettings('enable_draft_mode', 'no'),
469	'keyboard_shortcuts' => Helper::getBusinessSettings('keyboard_shortcuts', 'no'),
470	'agent_time_tracking' => Helper::getBusinessSettings('agent_time_tracking', 'no'),
471	'max_file_upload' => Helper::getBusinessSettings('max_file_upload', 3),
472	'ajaxurl' => admin_url('admin-ajax.php'),
473	'auth_provider' => Helper::getAuthProvider(),
474	'fluent_bot_integration' => Helper::fluentBotIntegrationStatus(),
475	));
476
477	$appVars['fluent_booking'] = (new FluentBookingService())->getStatus();
478
479	if (defined('FLUENTCRM')) {
480	$appVars['fluentcrm_config'] = Helper::getFluentCRMTagConfig();
481	}
482
483	if (defined('FLUENT_BOARDS')) {
484	$appVars['fluent_boards'] = true;
485	}
486
487	$appVars['has_pro'] = defined('FLUENTSUPPORTPRO_PLUGIN_VERSION');
488	if ($appVars['has_pro']) {
489	$appVars['agent_feedback_rating'] = Helper::getBusinessSettings('agent_feedback_rating', 'no');
490	$appVars['open_ai_integration'] = Helper::openAIIntegrationStatus();
491	}
492
493	wp_localize_script('fluent_support_admin_app_start', 'fluentSupportAdmin', $appVars);
494	}
495
496	protected function getRestInfo($app)
497	{
498	$ns = $app->config->get('app.rest_namespace');
499	$v = $app->config->get('app.rest_version');
500
501	return [
502	'base_url' => esc_url_raw(rest_url()),
503	'url' => rest_url($ns . '/' . $v),
504	'nonce' => wp_create_nonce('wp_rest'),
505	'namespace' => $ns,
506	'version' => $v,
507	];
508	}
509
510	protected function getMenuIcon()
511	{
512	$app = App::getInstance();
513
514	$assets = $app['path.assets'];
515
516	return 'data:image/svg+xml;base64,' . base64_encode(
517	'<svg width="100" height="100" viewBox="0 0 100 100" fill="none" xmlns="http://www.w3.org/2000/svg">
518	<path d="M90 0C95.5228 1.28852e-06 100 4.47715 100 10V90C100 95.5228 95.5228 100 90 100H10C4.47715 100 0 95.5228 0 90V10C1.28855e-06 4.47715 4.47715 0 10 0H90ZM70.2314 44.8672L70.2266 44.876H69.4941C68.7844 44.876 68.0791 44.9715 67.3965 45.1523L60.3203 47.0508L22.0703 57.3096C21.4826 57.4 20.9177 57.604 20.4023 57.9023H20.3428C18.7515 58.8292 17.7751 60.5292 17.7705 62.3691V81.9424C17.7662 82.0596 17.8564 82.1632 17.9736 82.168C18.0595 82.168 18.1409 82.1224 18.1816 82.041C19.9811 78.7134 22.5589 75.8698 25.7012 73.7539C27.0801 72.7774 28.5854 71.9902 30.1768 71.416C30.6694 71.2352 31.167 71.0821 31.6777 70.9375L34.3682 70.209L70.9092 60.4209L71.6641 60.2129C72.0348 60.1496 72.3973 60.0494 72.75 59.9229C76.7916 58.503 78.9165 54.0818 77.4971 50.04C76.4074 46.9384 73.4817 44.8626 70.1992 44.8535L70.2314 44.8672ZM77.1172 19.3086C76.8415 19.3267 76.5612 19.3583 76.29 19.417C75.9194 19.4532 75.5485 19.5217 75.1914 19.6211L21.79 33.9219C20.1217 34.365 18.7609 35.5766 18.1279 37.1816C18.1189 37.2178 18.1001 37.2588 18.082 37.2949C18.046 37.3851 18.0144 37.4798 17.9873 37.5654C17.9602 37.6513 17.915 37.7422 17.915 37.8281C17.9015 37.8733 17.8928 37.9187 17.8838 37.9639C17.8567 38.0765 17.8118 38.2653 17.8115 38.2979V38.3975C17.7889 38.5105 17.7796 38.6285 17.7705 38.7461V45.6494C17.7705 45.8348 17.7844 46.0164 17.8115 46.1973C17.8343 48.3176 19.5613 50.0217 21.6816 50.0127C21.8895 50.0127 22.0978 49.9951 22.3057 49.959C22.6085 49.9454 22.9113 49.8954 23.2051 49.8096L68.7705 37.5928C69.9958 37.2627 71.2669 37.1404 72.5283 37.2354C76.9635 37.5068 80.8557 40.2878 82.5557 44.3975V25.2637C82.5557 25.0286 82.5425 24.8066 82.5244 24.5986V24.4717C82.5242 21.619 80.2141 19.3087 77.3613 19.3086H77.1172Z" fill="#9CA1A8"/>
519	</svg>'
520	);
521	}
522	}
523