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Fluent Support – Helpdesk & Customer Support Ticket System / 2.2.0
Fluent Support – Helpdesk & Customer Support Ticket System v2.2.0
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fluent-support / app / Http / Controllers / ChatMessageParserController.php

ChatMessageParserController.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.2.0, at app/Http/Controllers/ChatMessageParserController.php

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1 <?php
2
3 namespace FluentSupport\App\Http\Controllers;
4
5 use FluentSupport\Framework\Http\Request\Request;
6 use FluentSupport\App\Services\Helper;
7 use FluentSupport\App\Services\ThirdParty\HandleSlackEvent;
8 use FluentSupport\App\Services\ThirdParty\HandleTelegramEvent;
9
10 /**
11 * ChatMessageParserController class is responsible for getting information from integrated 3rd party request and response
12 * @package FluentSupport\App\Http\Controllers
13 *
14 * @version 1.0.0
15 */
16
17 class ChatMessageParserController extends Controller
18 {
19 /**
20 * handleTelegramWebhook will get the content from telegram, check the data validity and create response in a ticket
21 * @param Request $request
22 * @param HandleTelegramEvent $handler
23 * @param string $token
24 * @throws Exception
25 * @return mixed
26 */
27 public function handleTelegramWebhook(Request $request, HandleTelegramEvent $handler, $token)
28 {
29 if (!$this->verifyWebhookSignature('telegram', $request)) {
30 return $this->sendError([
31 'message' => __('Invalid request signature.', 'fluent-support'),
32 'status' => false
33 ], 403);
34 }
35
36 try {
37 return $this->sendSuccess([
38 'message' => __('Response has been successfully recorded', 'fluent-support'),
39 'status' => true,
40 'data' => $handler->handleEvent($request->all(), $token)
41 ]);
42 } catch (\Exception $e) {
43 return $this->sendError([
44 'message' => Helper::getSafeErrorMessage($e),
45 'status' => false
46 ]);
47 }
48 }
49
50 /**
51 * handleSlackEvent responsible for getting information from integrated slack request and response
52 * @param Request $request
53 * @param HandleSlackEvent $handler
54 * @param $token
55 * @return array
56 */
57 public function handleSlackEvent(Request $request, HandleSlackEvent $handler, $token)
58 {
59 if (!$this->verifyWebhookSignature('slack', $request)) {
60 return $this->sendError([
61 'message' => __('Invalid request signature.', 'fluent-support'),
62 'status' => false
63 ], 403);
64 }
65
66 if ($request->getSafe('type', 'sanitize_text_field') === 'url_verification') {
67 return new \WP_REST_Response($request->getSafe('challenge', 'sanitize_text_field'), 200, [
68 'Content-Type' => 'text/plain; charset=utf-8'
69 ]);
70 }
71
72 try {
73 return $this->sendSuccess([
74 'message' => 'received',
75 'result' => $handler->handleEvent($token)
76 ]);
77 } catch (\Exception $e) {
78 return $this->sendError([
79 'message' => Helper::getSafeErrorMessage($e),
80 'status' => false
81 ]);
82 }
83 }
84
85 /**
86 * Verify webhook signature using platform-specific logic.
87 *
88 * Pro plugin or third-party code may hook into the filter
89 * 'fluent_support/verify_webhook_signature_{platform}' to enable
90 * cryptographic signature verification. When no verifier is
91 * registered, fall back to the existing token-based validation
92 * handled by the downstream webhook handlers.
93 *
94 * @param string $platform 'telegram' or 'slack'
95 * @param Request $request
96 * @return bool
97 */
98 private function verifyWebhookSignature($platform, Request $request)
99 {
100 $hookName = 'fluent_support/verify_webhook_signature_' . $platform;
101
102 if (!has_filter($hookName)) {
103 return true;
104 }
105
106 return (bool) apply_filters($hookName, false, $request);
107 }
108 }
109