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<?php |
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|
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namespace FluentSupport\App\Services; |
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|
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use Exception; |
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use FluentSupport\App\Models\Conversation; |
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|
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class FluentBoardsService |
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{ |
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|
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public function addInternalNote($task) |
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{ |
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$urlBase = admin_url('admin.php?page=fluent-boards#/'); |
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$boardsProfileUrl = $urlBase . 'boards/' . $task->board_id . '/tasks/' . $task->id; |
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|
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$internalNote = 'A new task has been created for this ticket in Fluent Boards. You can view and manage it at the following link:<br><a href="' . $boardsProfileUrl . '">here</a>'; |
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|
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$agent = Helper::getAgentByUserId(get_current_user_id()); |
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|
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Conversation::create([ |
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'ticket_id' => $task->source_id, |
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'person_id' => $agent->id, |
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'conversation_type' => 'internal_info', |
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'content' => $internalNote |
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]); |
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} |
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|
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public function addComment($task) |
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{ |
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$baseUrl = admin_url('admin.php?page=fluent-support#/tickets/'); |
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$ticketUrl = $baseUrl . $task->source_id . '/view'; |
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|
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$description = 'This task was created from Fluent Support. Here you can find this ticket: <a href="' . $ticketUrl . '" target="_blank">View Ticket</a>'; |
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|
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$commentData = [ |
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'description' => $description, |
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'created_by' => $task->created_by, |
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'task_id' => $task->id, |
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'board_id' => $task->board_id, |
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'type' => 'comment' |
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]; |
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|
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\FluentBoards\App\Models\Comment::create( $commentData); |
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} |
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} |
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|
