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<?php |
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|
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namespace FluentSupport\App\Services\Notifications; |
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|
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use InvalidArgumentException; |
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|
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class NotificationEventMap |
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{ |
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const AGENT_MENTIONED = 'agent_mentioned'; |
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const AGENT_REPLIED = 'agent_replied'; |
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const TICKET_ASSIGNED = 'ticket_assigned'; |
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const TICKET_REASSIGNED = 'ticket_reassigned'; |
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const CUSTOMER_REPLIED = 'customer_replied'; |
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const TICKET_CLOSED = 'ticket_closed'; |
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const TICKET_REOPENED = 'ticket_reopened'; |
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const WORKFLOW_TRIGGERED = 'workflow_triggered'; |
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|
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public static function normalizeEventType($eventType) |
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{ |
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return static::legacyEventMap()[$eventType] ?? $eventType; |
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} |
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|
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public static function all() |
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{ |
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return array_keys(static::categoryMap()); |
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} |
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|
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public static function categoryMap() |
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{ |
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return [ |
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static::AGENT_MENTIONED => NotificationCategory::MENTIONS, |
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static::AGENT_REPLIED => NotificationCategory::TICKET_ACTIVITY, |
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static::TICKET_ASSIGNED => NotificationCategory::TICKET_ACTIVITY, |
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static::TICKET_REASSIGNED => NotificationCategory::TICKET_ACTIVITY, |
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static::CUSTOMER_REPLIED => NotificationCategory::TICKET_ACTIVITY, |
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static::TICKET_CLOSED => NotificationCategory::TICKET_ACTIVITY, |
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static::TICKET_REOPENED => NotificationCategory::TICKET_ACTIVITY, |
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static::WORKFLOW_TRIGGERED => NotificationCategory::AUTOMATION_TRIGGERS, |
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]; |
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} |
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|
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public static function legacyEventMap() |
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{ |
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return [ |
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'fluent_support/response_added_by_agent' => static::AGENT_REPLIED, |
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'fluent_support/note_added_by_agent' => static::AGENT_MENTIONED, |
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]; |
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} |
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|
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public static function displayMap() |
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{ |
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return [ |
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static::AGENT_MENTIONED => [ |
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'label' => __('mentioned you', 'fluent-support'), |
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'icon' => 'reply' |
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], |
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static::AGENT_REPLIED => [ |
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'label' => __('replied to a ticket', 'fluent-support'), |
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'icon' => 'reply' |
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], |
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static::TICKET_ASSIGNED => [ |
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'label' => __('assigned a ticket', 'fluent-support'), |
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'icon' => 'agent' |
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], |
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static::TICKET_REASSIGNED => [ |
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'label' => __('reassigned a ticket', 'fluent-support'), |
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'icon' => 'agent' |
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], |
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static::CUSTOMER_REPLIED => [ |
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'label' => __('replied to a ticket', 'fluent-support'), |
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'icon' => 'reply' |
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], |
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static::TICKET_CLOSED => [ |
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'label' => __('closed a ticket', 'fluent-support'), |
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'icon' => 'closeTicket' |
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], |
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static::TICKET_REOPENED => [ |
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'label' => __('reopened a ticket', 'fluent-support'), |
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'icon' => 'refresh' |
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], |
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static::WORKFLOW_TRIGGERED => [ |
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'label' => __('triggered automation', 'fluent-support'), |
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'icon' => 'workflow' |
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] |
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]; |
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} |
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|
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public static function displayData($eventType) |
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{ |
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$eventType = static::normalizeEventType($eventType); |
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|
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return static::displayMap()[$eventType] ?? [ |
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'label' => __('updated a ticket', 'fluent-support'), |
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'icon' => 'reply' |
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]; |
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} |
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|
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public static function resolveCategory($eventType) |
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{ |
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$eventType = static::normalizeEventType($eventType); |
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$category = static::categoryMap()[$eventType] ?? null; |
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|
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if (!$category) { |
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throw new InvalidArgumentException('Unsupported notification event type: ' . esc_html($eventType)); |
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} |
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|
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return $category; |
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} |
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|
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public static function isValid($eventType) |
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{ |
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return array_key_exists($eventType, static::categoryMap()); |
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} |
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} |
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