fluent-support / app / Hooks / Handlers / PrivacyHandler.php

PrivacyHandler.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.4.5, at app/Hooks/Handlers/PrivacyHandler.php

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1	<?php
2
3	namespace FluentSupport\App\Hooks\Handlers;
4
5	use FluentSupport\App\Models\Conversation;
6	use FluentSupport\App\Models\Customer;
7	use FluentSupport\App\Models\Ticket;
8
9	class PrivacyHandler
10	{
11	public function init()
12	{
13	add_filter('wp_privacy_personal_data_exporters', [$this, 'registerExporter']);
14	add_filter('wp_privacy_personal_data_erasers', [$this, 'registerEraser']);
15	}
16
17	public function registerExporter($exporters)
18	{
19	$exporters['fluent-support-tickets'] = array(
20	'exporter_friendly_name' => __('Fluent Support Tickets Exporter', 'fluent-support'),
21	'callback' => [$this, 'exportTickets'],
22	);
23
24	$exporters['fluent-support-conversations'] = array(
25	'exporter_friendly_name' => __('Fluent Support Conversations Exporter', 'fluent-support'),
26	'callback' => [$this, 'exportConversations'],
27	);
28
29	$exporters['fluent-support-customer'] = array(
30	'exporter_friendly_name' => __('Fluent Support Customer Exporter', 'fluent-support'),
31	'callback' => [$this, 'exportCustomerData'],
32	);
33	return $exporters;
34	}
35
36	public function registerEraser($erasers)
37	{
38	$erasers['fluent-support'] = array(
39	'eraser_friendly_name' => __('Fluent Support Personal Data Eraser', 'fluent-support'),
40	'callback' => [$this, 'erasePersonalData'],
41	);
42	return $erasers;
43	}
44
45	public function exportTickets($user_email, $page = 1)
46	{
47	$customer = Customer::where('email', $user_email)->select(['id'])->first();
48
49	if (!$customer) {
50	return [
51	'data' => [],
52	'done' => true
53	];
54	}
55
56	$tickets = Ticket::with(['customer', 'agent', 'product', 'mailbox', 'tags', 'attachments'])
57	->where('customer_id', $customer->id)
58	->get();
59	$data = [];
60
61	foreach ($tickets as $ticket) {
62	$data[] = [
63	'group_id' => 'fluent-support-tickets',
64	'group_label' => __('Fluent Support Tickets', 'fluent-support'),
65	'item_id' => 'ticket-' . $ticket->id,
66	'data' => [
67	[
68	'name' => __('Ticket ID', 'fluent-support'),
69	'value' => $ticket->id,
70	],
71	[
72	'name' => __('Ticket Title', 'fluent-support'),
73	'value' => $ticket->title,
74	],
75	[
76	'name' => __('Ticket Content', 'fluent-support'),
77	'value' => $ticket->content,
78	],
79	[
80	'name' => __('Ticket Attachments', 'fluent-support'),
81	'value' => $this->ticketAttachments($ticket->attachments),
82	],
83	[
84	'name' => __('Ticket Product', 'fluent-support'),
85	'value' => isset($ticket->product) ? $ticket->product->title : '',
86	],
87	[
88	'name' => __('Ticket Tags', 'fluent-support'),
89	'value' => $this->ticketTags($ticket->tags),
90	],
91	[
92	'name' => __('Ticket Status', 'fluent-support'),
93	'value' => $ticket->status,
94	],
95	[
96	'name' => __('Ticket Priority', 'fluent-support'),
97	'value' => $ticket->priority,
98	],
99	[
100	'name' => __('Ticket Created At', 'fluent-support'),
101	'value' => $ticket->created_at,
102	]
103	],
104	];
105	}
106
107	/**
108	* Filter to modify tickets exportable data
109	* @param array $data
110	* @param object $tickets
111	* @return array Exportable data
112	* @since v1.5.5
113	*/
114	$exportableData = apply_filters('fluent_support/exportable_tickets_data', $data, $tickets);
115	return [
116	'data' => $exportableData,
117	'done' => true,
118	];
119	}
120
121	public function exportConversations($user_email, $page = 1)
122	{
123	$customer = Customer::where('email', $user_email)->select(['id'])->first();
124
125	if (!$customer) {
126	return [
127	'data' => [],
128	'done' => true
129	];
130	}
131
132	$conversations = Conversation::with(['attachments'])
133	->where('person_id', $customer->id)
134	->where('conversation_type', 'response')
135	->get();
136
137	$data = [];
138	foreach ($conversations as $conversation) {
139	$data[] = [
140	'group_id' => 'fluent-support-conversations',
141	'group_label' => __('Fluent Support Conversations', 'fluent-support'),
142	'item_id' => 'conversation-' . $conversation->id,
143	'data' => [
144	[
145	'name' => __('Conversation ID', 'fluent-support'),
146	'value' => $conversation->id,
147	],
148	[
149	'name' => __('Ticket ID', 'fluent-support'),
150	'value' => $conversation->ticket_id,
151	],
152	[
153	'name' => __('Conversation Content', 'fluent-support'),
154	'value' => $conversation->content,
155	],
156	[
157	'name' => __('Conversation Attachments', 'fluent-support'),
158	'value' => $this->convAttachments($conversation->attachments),
159	],
160	[
161	'name' => __('Conversation Created At', 'fluent-support'),
162	'value' => $conversation->created_at,
163	]
164	],
165	];
166	}
167
168	/**
169	* Filter to modify conversations exportable data
170	* @param array $data
171	* @param object $conversations
172	* @return array Exportable data
173	* @since v1.5.5
174	*/
175	$exportableData = apply_filters('fluent_support/exportable_conversations_data', $data, $conversations);
176	return [
177	'data' => $exportableData,
178	'done' => true,
179	];
180	}
181
182	public function exportCustomerData($user_email, $page = 1)
183	{
184	$customer = Customer::where('email', $user_email)->first();
185
186	if (!$customer) {
187	return [
188	'data' => [],
189	'done' => true
190	];
191	}
192
193	$data[] = [
194	'group_id' => 'fluent-support-customer',
195	'group_label' => __('Fluent Support Customer', 'fluent-support'),
196	'item_id' => 'customer-' . $customer->id,
197	'data' => [
198	[
199	'name' => __('Customer ID', 'fluent-support'),
200	'value' => $customer->id,
201	],
202	[
203	'name' => __('First Name', 'fluent-support'),
204	'value' => $customer->first_name,
205	],
206	[
207	'name' => __('Last Name', 'fluent-support'),
208	'value' => $customer->last_name,
209	],
210	[
211	'name' => __('Email', 'fluent-support'),
212	'value' => $customer->email,
213	],
214	[
215	'name' => __('Status', 'fluent-support'),
216	'value' => $customer->status,
217	],
218	[
219	'name' => __('IP Address', 'fluent-support'),
220	'value' => $customer->ip_address,
221	],
222	[
223	'name' => __('Last IP Address', 'fluent-support'),
224	'value' => $customer->last_ip_address,
225	],
226	[
227	'name' => __('Address Line One', 'fluent-support'),
228	'value' => $customer->address_line_1
229	],
230	[
231	'name' => __('Address Line Two', 'fluent-support'),
232	'value' => $customer->address_line_2
233	],
234	[
235	'name' => __('City', 'fluent-support'),
236	'value' => $customer->city
237	],
238	[
239	'name' => __('Zip', 'fluent-support'),
240	'value' => $customer->zip
241	],
242	[
243	'name' => __('State', 'fluent-support'),
244	'value' => $customer->state
245	],
246	[
247	'name' => __('Country', 'fluent-support'),
248	'value' => $customer->country
249	],
250	[
251	'name' => __('Created At', 'fluent-support'),
252	'value' => $customer->created_at
253	],
254	],
255	];
256
257	/**
258	* Filter to modify customer exportable data
259	* @param array $data
260	* @param object $customer
261	* @return array Exportable data
262	* @since v1.5.5
263	*/
264	$exportableData = apply_filters('fluent_support/exportable_customer_data', $data, $customer);
265	return [
266	'data' => $exportableData,
267	'done' => true,
268	];
269	}
270
271	public function ticketAttachments($attachments)
272	{
273	$text = '';
274	foreach ($attachments as $attachment) {
275	$text .= '<a href=' . esc_url($attachment->secureUrl) . '>' . esc_html($attachment->title) . '</a>, <br>';
276	}
277
278	return $text;
279	}
280
281	public function convAttachments($attachments)
282	{
283	$text = '';
284	foreach ($attachments as $attachment) {
285	$text .= '<a href=' . esc_url($attachment->secureUrl) . '>' . esc_html($attachment->title) . '</a>, <br>';
286	}
287
288	return $text;
289	}
290
291	public function ticketTags($tags)
292	{
293	$ticketTags = '';
294	foreach ($tags as $tag) {
295	$ticketTags .= $tag->title . ', ';
296	}
297
298	return $ticketTags;
299	}
300
301	public function erasePersonalData($user_email, $page = 1)
302	{
303	$customer = Customer::where('email', $user_email)->select(['id'])->first();
304
305	if (!$customer) {
306	return [
307	'items_removed' => true,
308	'items_retained' => false,
309	'messages' => [],
310	'done' => true
311	];
312	}
313
314	$tickets = Ticket::where('customer_id', $customer->id)->get();
315	foreach ($tickets as $ticket) {
316	$ticket->deleteTicket();
317	}
318
319	$customer->delete();
320
321	return [
322	'items_removed' => true,
323	'items_retained' => false,
324	'messages' => [],
325	'done' => true,
326	];
327	}
328	}
329