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Fluent Support – Helpdesk & Customer Support Ticket System / 2.4.5
Fluent Support – Helpdesk & Customer Support Ticket System v2.4.5
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fluent-support / app / Services / Integrations / AI / Providers / GeminiProvider.php

GeminiProvider.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.4.5, at app/Services/Integrations/AI/Providers/GeminiProvider.php

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1 <?php
2
3 namespace FluentSupport\App\Services\Integrations\AI\Providers;
4
5 use FluentSupport\App\Services\Integrations\AI\BaseAIProvider;
6 use WP_Error;
7
8 class GeminiProvider extends BaseAIProvider
9 {
10 protected $baseUrl = 'https://generativelanguage.googleapis.com/v1beta/models/';
11
12 public function getProviderName(): string
13 {
14 return 'Gemini';
15 }
16
17 public function getAvailableModels(): array
18 {
19 $models = [
20 ['value' => 'gemini-3.7-flash', 'label' => 'Gemini 3.7 Flash (Recommended)'],
21 ['value' => 'gemini-3.6-flash', 'label' => 'Gemini 3.6 Flash'],
22 ['value' => 'gemini-3.5-flash', 'label' => 'Gemini 3.5 Flash'],
23 ['value' => 'gemini-3.5-flash-lite', 'label' => 'Gemini 3.5 Flash Lite (Fastest)'],
24 ['value' => 'gemini-3.1-flash-lite', 'label' => 'Gemini 3.1 Flash Lite'],
25 ['value' => 'gemini-2.5-pro', 'label' => 'Gemini 2.5 Pro'],
26 ['value' => 'gemini-2.5-flash', 'label' => 'Gemini 2.5 Flash'],
27 ['value' => 'gemini-2.5-flash-lite', 'label' => 'Gemini 2.5 Flash Lite'],
28 ];
29
30 return apply_filters('fluent_support/supported_gemini_models', $models);
31 }
32
33 /**
34 * @param int $ticketId
35 * @param string $prompt
36 * @param array $messages
37 * @return string|WP_Error
38 */
39 public function generateResponse(int $ticketId, string $prompt, array $messages = [])
40 {
41 $url = $this->baseUrl . $this->model . ':generateContent?key=' . $this->apiKey;
42
43 list($systemText, $contents) = $this->convertMessages($messages, $prompt);
44
45 $payload = ['contents' => $contents];
46
47 if ($systemText) {
48 $payload['system_instruction'] = ['parts' => [['text' => $systemText]]];
49 }
50
51 // Gemini uses API key in URL — no Authorization header needed
52 $body = $this->sendRequest($url, $payload, []);
53
54 if (is_wp_error($body)) {
55 return $body;
56 }
57
58 $content = $body['candidates'][0]['content']['parts'][0]['text'] ?? '';
59 $tokens = ($body['usageMetadata']['promptTokenCount'] ?? 0)
60 + ($body['usageMetadata']['candidatesTokenCount'] ?? 0);
61
62 $this->fireSuccessAction($ticketId, $prompt, $tokens);
63
64 return $content;
65 }
66
67 /**
68 * Converts OpenAI-format messages array to Gemini format.
69 * Returns [systemText, contents].
70 */
71 private function convertMessages(array $messages, string $fallbackPrompt): array
72 {
73 if (empty($messages)) {
74 return ['', [['role' => 'user', 'parts' => [['text' => $fallbackPrompt]]]]];
75 }
76
77 $systemText = '';
78 $contents = [];
79
80 foreach ($messages as $msg) {
81 if ($msg['role'] === 'system') {
82 $systemText = $msg['content'];
83 } else {
84 $contents[] = [
85 'role' => $msg['role'] === 'assistant' ? 'model' : 'user',
86 'parts' => [['text' => $msg['content']]],
87 ];
88 }
89 }
90
91 if (empty($contents)) {
92 $contents = [['role' => 'user', 'parts' => [['text' => $systemText ?: $fallbackPrompt]]]];
93 $systemText = '';
94 }
95
96 return [$systemText, $contents];
97 }
98
99 }
100
101