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Fluent Support – Helpdesk & Customer Support Ticket System / 2.4.5
Fluent Support – Helpdesk & Customer Support Ticket System v2.4.5
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fluent-support / app / Services / Integrations / AI / Providers / OpenAIProvider.php

OpenAIProvider.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.4.5, at app/Services/Integrations/AI/Providers/OpenAIProvider.php

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1 <?php
2
3 namespace FluentSupport\App\Services\Integrations\AI\Providers;
4
5 use FluentSupport\App\Services\Integrations\AI\BaseAIProvider;
6 use WP_Error;
7
8 class OpenAIProvider extends BaseAIProvider
9 {
10 protected $completionsUrl = 'https://api.openai.com/v1/chat/completions';
11
12 public function getProviderName(): string
13 {
14 return 'OpenAI';
15 }
16
17 public function getAvailableModels(): array
18 {
19 $models = [
20 ['value' => 'gpt-4.1', 'label' => 'GPT-4.1'],
21 ['value' => 'gpt-4.1-mini', 'label' => 'GPT-4.1 Mini'],
22 ['value' => 'gpt-4.1-nano', 'label' => 'GPT-4.1 Nano'],
23 ['value' => 'gpt-4o', 'label' => 'GPT-4o'],
24 ['value' => 'gpt-4o-mini', 'label' => 'GPT-4o Mini'],
25 ['value' => 'gpt-4o-2024-08-06', 'label' => 'GPT-4o (2024-08-06)'],
26 ['value' => 'gpt-4o-mini-2024-07-18', 'label' => 'GPT-4o Mini (2024-07-18)'],
27 ['value' => 'gpt-4-turbo', 'label' => 'GPT-4 Turbo'],
28 ['value' => 'gpt-4', 'label' => 'GPT-4'],
29 ['value' => 'gpt-3.5-turbo', 'label' => 'GPT-3.5 Turbo'],
30 ['value' => 'o3', 'label' => 'o3'],
31 ['value' => 'o3-mini', 'label' => 'o3-mini'],
32 ['value' => 'o4-mini', 'label' => 'o4-mini'],
33 ['value' => 'o1', 'label' => 'o1'],
34 ];
35
36 return apply_filters('fluent_support/supported_openai_models', $models);
37 }
38
39 /**
40 * @param int $ticketId
41 * @param string $prompt
42 * @param array $messages
43 * @return string|WP_Error
44 */
45 public function generateResponse(int $ticketId, string $prompt, array $messages = [])
46 {
47 if (empty($messages)) {
48 $messages = [['role' => 'system', 'content' => $prompt]];
49 }
50
51 $payload = [
52 'model' => $this->model,
53 'messages' => $messages,
54 ];
55
56 $headers = ['Authorization' => 'Bearer ' . $this->apiKey];
57
58 $body = $this->sendRequest($this->completionsUrl, $payload, $headers);
59
60 if (is_wp_error($body)) {
61 return $body;
62 }
63
64 $content = $body['choices'][0]['message']['content'] ?? '';
65 $tokens = ($body['usage']['prompt_tokens'] ?? 0) + ($body['usage']['completion_tokens'] ?? 0);
66
67 $this->fireSuccessAction($ticketId, $prompt, $tokens);
68
69 return $content;
70 }
71
72 }
73
74
75