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<?php |
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|
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namespace FluentSupport\App\Hooks\Handlers; |
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|
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use FluentSupport\App\Models\Activity; |
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use FluentSupport\App\Services\Helper; |
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|
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/** |
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* ActivityLogger class for Hooks |
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* |
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* @package FluentSupport\App\Hooks\Handlers |
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* |
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* @version 1.0.0 |
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*/ |
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|
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class ActivityLogger |
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{ |
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|
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/** |
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* init method will register all action hooks related to ticket creation, ticket response, response by agent, note by agent, ticket closed or reopen |
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*/ |
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public function init() |
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{ |
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// Check if activity logs are disabled - if so, don't register any hooks |
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if (Helper::areLogsDisabled('_activity_settings')) { |
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return; |
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} |
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|
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// Ticket Related activities |
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add_action('fluent_support/ticket_created', function ($ticket, $customer) { |
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|
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$customer->last_response_at = current_time('mysql'); |
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$customer->save(); |
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|
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$agent = Helper::getAgentByUserId(); |
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|
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if ($agent) { |
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$description = sprintf( |
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'%1$s created a %2$s on behalf of %3$s', |
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$this->getPersonMarkup($agent), |
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$this->getTicketMarkup($ticket), |
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$this->getPersonMarkup($customer) |
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); |
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$personId = $agent->id; |
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$personType = $agent->person_type; |
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} else { |
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$description = sprintf('%1$s created a %2$s via %3$s', $this->getPersonMarkup($customer), $this->getTicketMarkup($ticket), $ticket->source); |
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$personId = $customer->id; |
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$personType = $customer->person_type; |
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} |
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|
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$log = [ |
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'event_type' => 'fluent_support/ticket_created', |
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'person_id' => $personId, |
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'person_type' => $personType, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 2); |
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|
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//Response added by customer in a ticket |
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add_action('fluent_support/response_added_by_customer', function ($response, $ticket, $person) { |
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|
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$person->last_response_at = current_time('mysql'); |
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$person->save(); |
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|
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$description = sprintf('Customer %1$s added a response on %2$s via %3$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket), $response->source); |
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|
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$log = [ |
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'event_type' => 'fluent_support/response_added_by_customer', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 3); |
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|
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//Response added by agent in a ticket |
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add_action('fluent_support/response_added_by_agent', function ($response, $ticket, $person) { |
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$description = sprintf('%1$s added a response on %2$s via %3$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket), $response->source); |
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|
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$log = [ |
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'event_type' => 'fluent_support/response_added_by_agent', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 3); |
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|
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//Note added by agent to a ticket |
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add_action('fluent_support/note_added_by_agent', function ($response, $ticket, $person) { |
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$description = sprintf('%1$s added a note on %2$s via %3$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket), $response->source); |
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|
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$log = [ |
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'event_type' => 'fluent_support/note_added_by_agent', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 3); |
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|
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//Ticket closed by customer or agent |
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add_action('fluent_support/ticket_closed', function ($ticket, $person) { |
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|
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if ($person->person_type == 'customer') { |
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$person->last_response_at = current_time('mysql'); |
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$person->save(); |
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} |
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|
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$description = sprintf('%1$s closed %2$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket)); |
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|
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$log = [ |
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'event_type' => 'fluent_support/ticket_closed', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 2); |
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|
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//Ticket reopen by customer or agent. |
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add_action('fluent_support/ticket_reopen', function ($ticket, $person) { |
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|
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if ($person->person_type == 'customer') { |
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$person->last_response_at = current_time('mysql'); |
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$person->save(); |
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} |
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|
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$description = sprintf('%1$s reopened on %2$s', $this->getPersonMarkup($person), $this->getTicketMarkup($ticket)); |
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|
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$log = [ |
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'event_type' => 'fluent_support/ticket_reopen', |
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'person_id' => $person->id, |
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'person_type' => $person->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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|
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Activity::create($log); |
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}, 20, 2); |
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|
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// Ticket Assigned by agent |
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add_action('fluent_support/agent_assigned_to_ticket', function ($assignedAgent, $ticket, $assigner) { |
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|
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$description = sprintf('Assign %1$s ticket to %2$s by %3$s', $this->getTicketMarkup($ticket), $this->getPersonMarkup($assignedAgent), $this->getPersonMarkup($assigner)); |
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|
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if($assigner && isset($assigner->id) && isset($assigner->person_type)){ |
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$log = [ |
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'event_type' => 'fluent_support/agent_assigned_to_ticket', |
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'person_id' => $assigner->id, |
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'person_type' => $assigner->person_type, |
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'object_id' => $ticket->id, |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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Activity::create($log); |
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} |
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}, 20, 3); |
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|
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add_action('fluent_support/ticket_deleted', function($agent, $ticketData) { |
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if (!$agent || !$agent->id) { |
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return; |
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} |
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|
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$description = sprintf('%s deleted %s(#%d) at %s', $this->getPersonMarkup($agent), esc_html($ticketData['title']), $ticketData['id'], current_time('mysql')); |
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$log = [ |
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'event_type' => 'fluent_support/ticket_deleted', |
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'person_id' => $agent->id, |
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'person_type' => 'agent', |
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'object_id' => $ticketData['id'], |
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'object_type' => 'ticket', |
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'description' => $description |
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]; |
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Activity::create($log); |
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}, 20, 2); |
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} |
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|
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/** |
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* getTicketMarkup method will generate hyperlink to view the ticket details |
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* @param $ticket |
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* @param false $ticketText |
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* @return string |
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*/ |
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public function getTicketMarkup($ticket, $ticketText = false) |
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{ |
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if (!$ticketText) { |
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// translators: %s is the ticket title |
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$ticketText = sprintf(__('Ticket: %s', 'fluent-support'), esc_html($ticket->title)); |
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} |
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|
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return '<a class="fs_link_trans fs_tk" href="#view_ticket">' . $ticketText . '</a>'; |
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} |
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|
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/** |
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* getPersonMarkup method will generate hyperlink to view a customer or agent |
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* @param $person |
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* @return string |
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*/ |
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public function getPersonMarkup($person) |
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{ |
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if (!$person) { |
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return ''; |
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} |
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|
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$route = 'view_agent'; |
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if (isset($person->person_type) && $person->person_type == 'customer') { |
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$route = 'view_customer'; |
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} |
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return '<a class="fs_link_trans fs_pr" href="#' . $route . '">' . esc_html($person->full_name) . '</a>'; |
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} |
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} |
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|
