| 1 |
<?php |
| 2 |
|
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namespace FluentSupport\App\Http\Controllers; |
| 4 |
|
| 5 |
|
| 6 |
use FluentSupport\Framework\Http\Request\Request; |
| 7 |
use FluentSupport\App\Http\Controllers\Controller; |
| 8 |
use FluentSupport\App\Models\Ticket; |
| 9 |
use FluentSupport\App\Models\Meta; |
| 10 |
use FluentSupport\App\Services\Helper; |
| 11 |
use FluentSupport\App\Services\Integrations\FluentBot\FluentBotService; |
| 12 |
|
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class FluentBotController extends Controller |
| 14 |
{ |
| 15 |
private const CHAT_ID_PATTERN = '/^[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$/i'; |
| 16 |
private const MAX_SELECTED_CONVERSATIONS = 500; |
| 17 |
private const MAX_SEED_MESSAGES = 50; |
| 18 |
private const MAX_SEED_MESSAGE_LENGTH = 5000; |
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|
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public function getPresetPrompts(Request $request) |
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{ |
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$type = $request->getSafe('type', 'sanitize_text_field'); |
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|
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try { |
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return (new FluentBotService())->getPresetPrompts($type); |
| 26 |
} catch (\Exception $e) { |
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return $this->sendError([ |
| 28 |
'message' => Helper::getSafeErrorMessage($e) |
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]); |
| 30 |
} |
| 31 |
} |
| 32 |
|
| 33 |
// Ticket-safe runtime config for the chat panel: tells the UI which products have a bot |
| 34 |
// configured and whether a general bot exists. Never exposes bot IDs. Readable by any |
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// agent with ticket-route access so the panel works without AdminSettingsPolicy. |
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public function getRuntimeConfig() |
| 37 |
{ |
| 38 |
$meta = Meta::where([ |
| 39 |
'object_type' => 'fluent_bot_settings', |
| 40 |
'object_id' => 1, |
| 41 |
'key' => '_fs_fluent_bot_config' |
| 42 |
])->orderByDesc('id')->first(); |
| 43 |
|
| 44 |
$settings = $meta ? Helper::safeUnserialize($meta->value) : []; |
| 45 |
if (!is_array($settings)) { |
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$settings = []; |
| 47 |
} |
| 48 |
|
| 49 |
// generalBotEnabled defaults to true for backward compat with configs saved |
| 50 |
// before the flag existed. The runtime-config consumer uses this to decide |
| 51 |
// whether to show the "General Bot" option in the ticket-side product dropdown. |
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$generalBotEnabled = !array_key_exists('generalBotEnabled', $settings) |
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|| filter_var($settings['generalBotEnabled'], FILTER_VALIDATE_BOOLEAN); |
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|
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$hasGeneralBot = $generalBotEnabled |
| 56 |
&& !empty($settings['generalBotId']) |
| 57 |
&& trim((string) $settings['generalBotId']) !== ''; |
| 58 |
|
| 59 |
$configuredProductIds = []; |
| 60 |
foreach (($settings['productMappings'] ?? []) as $mapping) { |
| 61 |
if (!is_array($mapping)) { |
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continue; |
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} |
| 64 |
$botId = $mapping['botId'] ?? ''; |
| 65 |
if (trim((string) $botId) === '') { |
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continue; |
| 67 |
} |
| 68 |
$productId = intval($mapping['productId'] ?? 0); |
| 69 |
if ($productId > 0) { |
| 70 |
$configuredProductIds[] = $productId; |
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} |
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} |
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|
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return [ |
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'hasGeneralBot' => $hasGeneralBot, |
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'configuredProductIds' => array_values(array_unique($configuredProductIds)), |
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]; |
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} |
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|
| 80 |
public function generateResponse(Request $request, $id) |
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{ |
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$ticketId = intval($id); |
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$productId = $request->getSafe('product_id', 'intval'); |
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$prompt = $request->getSafe('content', 'sanitize_text_field'); |
| 85 |
$conversationId = $request->getSafe('chat_id', 'sanitize_text_field', ''); |
| 86 |
$selectedText = $request->getSafe('selectedText', 'sanitize_text_field', ''); |
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$type = $request->getSafe('type', 'sanitize_text_field', 'response'); |
| 88 |
|
| 89 |
try { |
| 90 |
$customAI = new FluentBotService(); |
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|
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$ticket = Ticket::findOrFail($ticketId); |
| 93 |
$this->ensureCanAccessTicket($ticket); |
| 94 |
|
| 95 |
if ($type === 'modifyResponse') { |
| 96 |
$result = $customAI->modifyResponse($prompt, $selectedText, $ticketId); |
| 97 |
} else { |
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$ticket->load('responses'); |
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$result = $customAI->generateResponse($prompt, $ticket, $productId, $conversationId ?: null); |
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} |
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|
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return $result; |
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} catch (\Exception $e) { |
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return $this->sendError([ |
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'message' => Helper::getSafeErrorMessage($e) |
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]); |
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} |
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} |
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|
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|
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|
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public function generateStreamResponse(Request $request, $id) |
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{ |
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$ticketId = intval($id); |
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$productId = $request->getSafe('product_id', 'intval'); |
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$prompt = $request->getSafe('content', 'sanitize_text_field'); |
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$selectedText = $request->getSafe('selectedText', 'sanitize_text_field', ''); |
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$type = $request->getSafe('type', 'sanitize_text_field', 'response'); |
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// Distinguish "key absent" (use full ticket context) from "explicit empty list" |
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// (user intentionally deselected all responses — keep selected mode). |
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// Normalize to non-empty int IDs and cap length to prevent abuse. |
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$selectedConversations = $request->exists('selected_conversations') |
| 123 |
? array_slice( |
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array_values(array_filter(array_map('intval', (array) $request->get('selected_conversations', [])))), |
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0, self::MAX_SELECTED_CONVERSATIONS |
| 126 |
) |
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: null; |
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$includeTicketContent = filter_var($request->get('include_ticket_content', true), FILTER_VALIDATE_BOOLEAN); |
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$webSearch = filter_var($request->get('web_search', false), FILTER_VALIDATE_BOOLEAN); |
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$temperature = max(0, min(2, floatval($request->get('temperature', 0)))); |
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|
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// Cap and sanitize seed messages: only allowed roles, bounded content length, count capped. |
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$seedMessagesRaw = array_slice((array) $request->get('conversation_history', []), -self::MAX_SEED_MESSAGES); |
| 134 |
$seedMessages = []; |
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foreach ($seedMessagesRaw as $m) { |
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if (!is_array($m)) { |
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continue; |
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} |
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$role = $m['role'] ?? ''; |
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if (!in_array($role, ['visitor', 'ai'], true)) { |
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continue; |
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} |
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$content = (string) ($m['content'] ?? ''); |
| 144 |
if ($content === '') { |
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continue; |
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} |
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$seedMessages[] = [ |
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'role' => $role, |
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'content' => mb_substr($content, 0, self::MAX_SEED_MESSAGE_LENGTH), |
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]; |
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} |
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|
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$resetChat = filter_var($request->get('reset_chat', false), FILTER_VALIDATE_BOOLEAN); |
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|
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try { |
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$customAI = new FluentBotService(); |
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$ticket = Ticket::findOrFail($ticketId); |
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$this->ensureCanAccessTicket($ticket); |
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|
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// Authorization passed — safe to touch ticket meta. |
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// If client requests a reset, clear stored chat mapping before reading. |
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// Otherwise only use the ticket's stored chat_id — ignore client-supplied values. |
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if ($resetChat) { |
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// Match the stricter permission gate used by deleteChatId — broader |
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// ticket-read access should not be enough to clear persisted chat state. |
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if (!(\FluentSupport\App\Modules\PermissionManager::canManageTickets() |
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|| \FluentSupport\App\Modules\PermissionManager::currentUserCan('fst_draft_reply'))) { |
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throw new \Exception(__('You do not have permission to reset chat', 'fluent-support')); |
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} |
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$this->deleteTicketMeta($ticketId, '_fluent_bot_chat_id'); |
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$this->deleteTicketMeta($ticketId, '_fluent_bot_chat_product'); |
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$conversationId = ''; |
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} else { |
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$storedChat = $this->getTicketMeta($ticketId, '_fluent_bot_chat_id'); |
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$conversationId = $storedChat ? $storedChat->value : ''; |
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// Guard against corrupt stored values; fall back to fresh chat upstream |
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if ($conversationId && !preg_match(self::CHAT_ID_PATTERN, $conversationId)) { |
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$conversationId = ''; |
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} |
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} |
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|
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if ($type === 'modifyResponse') { |
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$result = $customAI->modifyResponse($prompt, $selectedText, $ticketId); |
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return $result; |
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} else { |
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// Skip eager-load when selected-context mode is active — helper fetches targeted rows |
| 187 |
if ($selectedConversations === null) { |
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$ticket->load('responses'); |
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} |
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|
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// Prevent WordPress and PHP from flushing/compressing buffers on shutdown |
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remove_action('shutdown', 'wp_ob_end_flush_all', 1); |
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@ini_set('zlib.output_compression', 'Off'); |
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@ini_set('output_buffering', 'Off'); |
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@ini_set('output_handler', ''); |
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|
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// Clear all output buffers for raw SSE streaming |
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$maxLevels = 10; |
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while (ob_get_level() && $maxLevels-- > 0) { |
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@ob_end_clean(); |
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} |
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|
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header('Content-Type: text/event-stream'); |
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header('Cache-Control: no-cache'); |
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header('Connection: keep-alive'); |
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header('X-Accel-Buffering: no'); |
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|
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// Send initial connection event |
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echo "event: connected\n"; |
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echo "data: Connection established\n\n"; |
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flush(); |
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|
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// Start streaming response |
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$customAI->generateStreamResponse($prompt, $ticket, $productId, $conversationId ?: null, $selectedConversations, $includeTicketContent, $seedMessages ?: null, $webSearch, $temperature); |
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|
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// Send end event |
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echo "event: end\n"; |
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echo "data: Stream completed\n\n"; |
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flush(); |
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|
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exit; |
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} |
| 223 |
} catch (\Exception $e) { |
| 224 |
// Send error as SSE event. Inline message extraction here because |
| 225 |
// Helper::getSafeErrorMessage() throws ValidationException and would |
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// short-circuit the echo/flush/exit below. |
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$message = $e->getMessage() ?: __('Something went wrong. Please try again later.', 'fluent-support'); |
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echo "event: error\n"; |
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echo "data: " . json_encode(['message' => esc_html($message)]) . "\n\n"; |
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flush(); |
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exit; |
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} |
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} |
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|
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public function getTicketSummary(Request $request, $id) |
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{ |
| 237 |
try { |
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$ticketId = intval($id); |
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$ticket = Ticket::with('responses')->findOrFail($ticketId); |
| 240 |
$this->ensureCanAccessTicket($ticket); |
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|
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return (new FluentBotService())->getTicketSummary($ticket); |
| 243 |
} catch (\Exception $e) { |
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return $this->sendError([ |
| 245 |
'message' => Helper::getSafeErrorMessage($e) |
| 246 |
]); |
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} |
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} |
| 249 |
|
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public function getTicketTone(Request $request, $id) |
| 251 |
{ |
| 252 |
try { |
| 253 |
$ticketId = intval($id); |
| 254 |
$ticket = Ticket::with('responses')->findOrFail($ticketId); |
| 255 |
$this->ensureCanAccessTicket($ticket); |
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|
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return (new FluentBotService())->getTicketTone($ticket); |
| 258 |
} catch (\Exception $e) { |
| 259 |
return $this->sendError([ |
| 260 |
'message' => Helper::getSafeErrorMessage($e) |
| 261 |
]); |
| 262 |
} |
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} |
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|
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private function authorizeTicketAccess($ticketId) |
| 266 |
{ |
| 267 |
$ticket = Ticket::findOrFail($ticketId); |
| 268 |
$this->ensureCanAccessTicket($ticket); |
| 269 |
return $ticket; |
| 270 |
} |
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|
| 272 |
public function getChatId(Request $request, $id) |
| 273 |
{ |
| 274 |
$ticketId = intval($id); |
| 275 |
$this->authorizeTicketAccess($ticketId); |
| 276 |
|
| 277 |
$meta = $this->getTicketMeta($ticketId, '_fluent_bot_chat_id'); |
| 278 |
$productMeta = $this->getTicketMeta($ticketId, '_fluent_bot_chat_product'); |
| 279 |
|
| 280 |
return [ |
| 281 |
'chat_id' => $meta ? $meta->value : null, |
| 282 |
'product_id' => $productMeta ? (int) $productMeta->value : null |
| 283 |
]; |
| 284 |
} |
| 285 |
|
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/** |
| 287 |
* Reconnect to the ticket's in-flight FluentBot turn and stream its buffered SSE |
| 288 |
* to the browser. Used after a refresh or a conversation switch so a turn that |
| 289 |
* is still running upstream renders live instead of appearing as an empty panel. |
| 290 |
* |
| 291 |
* Emits `idle` (via the upstream) when nothing is buffered, so the client can |
| 292 |
* stop without special-casing. |
| 293 |
*/ |
| 294 |
public function resumeChatStream(Request $request, $id) |
| 295 |
{ |
| 296 |
$ticketId = intval($id); |
| 297 |
$this->authorizeTicketAccess($ticketId); |
| 298 |
|
| 299 |
$meta = $this->getTicketMeta($ticketId, '_fluent_bot_chat_id'); |
| 300 |
$chatId = $meta ? (string) $meta->value : ''; |
| 301 |
|
| 302 |
// Only ever resume a chat this ticket owns, and only a well-formed id — |
| 303 |
// the id is interpolated into the upstream URL. |
| 304 |
if (!$chatId || !preg_match(self::CHAT_ID_PATTERN, $chatId)) { |
| 305 |
return $this->sendError(['message' => __('No conversation to resume.', 'fluent-support')], 404); |
| 306 |
} |
| 307 |
|
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$productMeta = $this->getTicketMeta($ticketId, '_fluent_bot_chat_product'); |
| 309 |
$productId = $productMeta ? (int) $productMeta->value : $request->getSafe('product_id', 'intval'); |
| 310 |
|
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// Prevent WordPress and PHP from flushing/compressing buffers on shutdown |
| 312 |
remove_action('shutdown', 'wp_ob_end_flush_all', 1); |
| 313 |
@ini_set('zlib.output_compression', 'Off'); |
| 314 |
@ini_set('output_buffering', 'Off'); |
| 315 |
@ini_set('output_handler', ''); |
| 316 |
|
| 317 |
// Clear all output buffers for raw SSE streaming |
| 318 |
$maxLevels = 10; |
| 319 |
while (ob_get_level() && $maxLevels-- > 0) { |
| 320 |
@ob_end_clean(); |
| 321 |
} |
| 322 |
|
| 323 |
header('Content-Type: text/event-stream'); |
| 324 |
header('Cache-Control: no-cache'); |
| 325 |
header('Connection: keep-alive'); |
| 326 |
header('X-Accel-Buffering: no'); |
| 327 |
|
| 328 |
(new FluentBotService())->resumeChatStream($chatId, $productId); |
| 329 |
|
| 330 |
exit; |
| 331 |
} |
| 332 |
|
| 333 |
public function getChatMessages(Request $request, $id) |
| 334 |
{ |
| 335 |
$ticketId = intval($id); |
| 336 |
$this->authorizeTicketAccess($ticketId); |
| 337 |
$cursor = $request->getSafe('cursor', 'sanitize_text_field', ''); |
| 338 |
|
| 339 |
$meta = $this->getTicketMeta($ticketId, '_fluent_bot_chat_id'); |
| 340 |
|
| 341 |
if (!$meta || !$meta->value) { |
| 342 |
return ['data' => [], 'next_cursor' => null]; |
| 343 |
} |
| 344 |
|
| 345 |
$productMeta = $this->getTicketMeta($ticketId, '_fluent_bot_chat_product'); |
| 346 |
$productId = $productMeta ? (int) $productMeta->value : $request->getSafe('product_id', 'intval'); |
| 347 |
|
| 348 |
$result = (new FluentBotService())->getChatMessages($meta->value, $productId, $cursor ?: null); |
| 349 |
|
| 350 |
if (is_wp_error($result)) { |
| 351 |
return $this->sendError(['message' => $result->get_error_message()]); |
| 352 |
} |
| 353 |
|
| 354 |
unset($result['path'], $result['prev_cursor'], $result['prev_page_url'], $result['next_page_url']); |
| 355 |
|
| 356 |
return $result; |
| 357 |
} |
| 358 |
|
| 359 |
public function saveChatId(Request $request, $id) |
| 360 |
{ |
| 361 |
$ticketId = intval($id); |
| 362 |
$this->authorizeTicketAccess($ticketId); |
| 363 |
$chatId = $request->getSafe('chat_id', 'sanitize_text_field'); |
| 364 |
$productId = $request->getSafe('product_id', 'intval', 0); |
| 365 |
$title = $request->getSafe('title', 'sanitize_text_field', ''); |
| 366 |
|
| 367 |
// Validate UUID format |
| 368 |
if (!$chatId || !preg_match(self::CHAT_ID_PATTERN, $chatId)) { |
| 369 |
return $this->sendError(['message' => __('Invalid chat_id format', 'fluent-support')], 422); |
| 370 |
} |
| 371 |
|
| 372 |
$db = \FluentSupport\App\App::getInstance('db'); |
| 373 |
$result = $db->transaction(function () use ($ticketId, $chatId, $productId) { |
| 374 |
// Lock the ticket row (always exists) to serialize concurrent first-writes for this ticket. |
| 375 |
// lockForUpdate on a non-existent meta row is a no-op, so we anchor to the parent row instead. |
| 376 |
Ticket::where('id', $ticketId)->lockForUpdate()->first(); |
| 377 |
|
| 378 |
$existing = Meta::where([ |
| 379 |
'object_type' => 'ticket_meta', |
| 380 |
'object_id' => $ticketId, |
| 381 |
'key' => '_fluent_bot_chat_id', |
| 382 |
])->orderByDesc('id')->first(); |
| 383 |
|
| 384 |
// Only conflict if the stored value is a valid UUID that differs from the new one. |
| 385 |
// A corrupt/legacy stored value should be overwritten — the stream endpoint already |
| 386 |
// treats it as empty, so keeping the 409 would trap tickets in a broken state. |
| 387 |
if ($existing |
| 388 |
&& $existing->value |
| 389 |
&& preg_match(self::CHAT_ID_PATTERN, (string) $existing->value) |
| 390 |
&& $existing->value !== $chatId) { |
| 391 |
return ['error' => __('Chat ID already set for this ticket', 'fluent-support')]; |
| 392 |
} |
| 393 |
|
| 394 |
$this->upsertTicketMeta($ticketId, '_fluent_bot_chat_id', $chatId); |
| 395 |
$this->upsertTicketMeta($ticketId, '_fluent_bot_chat_product', $productId); |
| 396 |
return null; |
| 397 |
}); |
| 398 |
|
| 399 |
if ($result) { |
| 400 |
return $this->sendError(['message' => $result['error']], 409); |
| 401 |
} |
| 402 |
|
| 403 |
// Track the conversation so it appears in the ticket's "Past conversations" |
| 404 |
// list. Idempotent per chat_id — repeated saves of the same id are no-ops. |
| 405 |
$this->appendChatHistory($ticketId, $chatId, $productId, $title); |
| 406 |
|
| 407 |
return [ |
| 408 |
'success' => true, |
| 409 |
'chat_id' => $chatId |
| 410 |
]; |
| 411 |
} |
| 412 |
|
| 413 |
private function upsertTicketMeta($ticketId, $key, $value) |
| 414 |
{ |
| 415 |
$where = [ |
| 416 |
'object_type' => 'ticket_meta', |
| 417 |
'object_id' => $ticketId, |
| 418 |
'key' => $key, |
| 419 |
]; |
| 420 |
|
| 421 |
$meta = Meta::where($where)->orderByDesc('id')->first(); |
| 422 |
|
| 423 |
if ($meta) { |
| 424 |
$meta->value = $value; |
| 425 |
$meta->save(); |
| 426 |
} else { |
| 427 |
Meta::create(array_merge($where, ['value' => $value])); |
| 428 |
} |
| 429 |
|
| 430 |
// Do not prune siblings here — concurrent first-writes could race and delete each |
| 431 |
// other's inserts, leaving zero rows. Reads use orderByDesc('id')->first() so |
| 432 |
// duplicates are harmless at read time. saveChatId() serializes via ticket-row lock. |
| 433 |
} |
| 434 |
|
| 435 |
private function getTicketMeta($ticketId, $key) |
| 436 |
{ |
| 437 |
return Meta::where([ |
| 438 |
'object_type' => 'ticket_meta', |
| 439 |
'object_id' => $ticketId, |
| 440 |
'key' => $key, |
| 441 |
])->orderByDesc('id')->first(); |
| 442 |
} |
| 443 |
|
| 444 |
private function deleteTicketMeta($ticketId, $key) |
| 445 |
{ |
| 446 |
Meta::where([ |
| 447 |
'object_type' => 'ticket_meta', |
| 448 |
'object_id' => $ticketId, |
| 449 |
'key' => $key, |
| 450 |
])->delete(); |
| 451 |
} |
| 452 |
|
| 453 |
public function deleteChatId(Request $request, $id) |
| 454 |
{ |
| 455 |
$ticketId = intval($id); |
| 456 |
$this->authorizeTicketAccess($ticketId); |
| 457 |
|
| 458 |
Meta::where('object_type', 'ticket_meta') |
| 459 |
->where('object_id', $ticketId) |
| 460 |
->whereIn('key', [ |
| 461 |
'_fluent_bot_chat_id', |
| 462 |
'_fluent_bot_chat_product', |
| 463 |
'_fluent_bot_context_selection', |
| 464 |
]) |
| 465 |
->delete(); |
| 466 |
|
| 467 |
return [ |
| 468 |
'success' => true |
| 469 |
]; |
| 470 |
} |
| 471 |
|
| 472 |
/** |
| 473 |
* List the ticket's past FluentBot conversations (newest first) plus the |
| 474 |
* currently-active chat_id, for the "Past conversations" switcher. |
| 475 |
*/ |
| 476 |
public function getConversations(Request $request, $id) |
| 477 |
{ |
| 478 |
$ticketId = intval($id); |
| 479 |
$this->authorizeTicketAccess($ticketId); |
| 480 |
|
| 481 |
$active = $this->getTicketMeta($ticketId, '_fluent_bot_chat_id'); |
| 482 |
|
| 483 |
return [ |
| 484 |
'conversations' => $this->readChatHistory($ticketId), |
| 485 |
'active_chat_id' => $active ? $active->value : null, |
| 486 |
]; |
| 487 |
} |
| 488 |
|
| 489 |
/** |
| 490 |
* Make a past conversation the active one so the next message continues it. |
| 491 |
* Only a chat_id already recorded in THIS ticket's history may be selected — |
| 492 |
* the stream endpoint trusts the stored chat_id, so this is the ownership gate. |
| 493 |
*/ |
| 494 |
public function switchConversation(Request $request, $id) |
| 495 |
{ |
| 496 |
$ticketId = intval($id); |
| 497 |
$this->authorizeTicketAccess($ticketId); |
| 498 |
$chatId = $request->getSafe('chat_id', 'sanitize_text_field'); |
| 499 |
|
| 500 |
if (!$chatId || !preg_match(self::CHAT_ID_PATTERN, $chatId)) { |
| 501 |
return $this->sendError(['message' => __('Invalid chat_id format', 'fluent-support')], 422); |
| 502 |
} |
| 503 |
|
| 504 |
$entry = null; |
| 505 |
foreach ($this->readChatHistory($ticketId) as $h) { |
| 506 |
if (isset($h['chat_id']) && $h['chat_id'] === $chatId) { |
| 507 |
$entry = $h; |
| 508 |
break; |
| 509 |
} |
| 510 |
} |
| 511 |
|
| 512 |
if (!$entry) { |
| 513 |
return $this->sendError(['message' => __('Conversation not found for this ticket.', 'fluent-support')], 404); |
| 514 |
} |
| 515 |
|
| 516 |
$productId = (int) ($entry['product_id'] ?? 0); |
| 517 |
$this->upsertTicketMeta($ticketId, '_fluent_bot_chat_id', $chatId); |
| 518 |
$this->upsertTicketMeta($ticketId, '_fluent_bot_chat_product', $productId); |
| 519 |
|
| 520 |
return [ |
| 521 |
'success' => true, |
| 522 |
'chat_id' => $chatId, |
| 523 |
'product_id' => $productId, |
| 524 |
]; |
| 525 |
} |
| 526 |
|
| 527 |
private function readChatHistory($ticketId): array |
| 528 |
{ |
| 529 |
$meta = $this->getTicketMeta($ticketId, '_fluent_bot_chat_history'); |
| 530 |
$history = ($meta && $meta->value) ? json_decode($meta->value, true) : []; |
| 531 |
|
| 532 |
return is_array($history) ? array_values($history) : []; |
| 533 |
} |
| 534 |
|
| 535 |
/** |
| 536 |
* Prepend a conversation to the ticket's history. Idempotent per chat_id; |
| 537 |
* capped so ticket meta cannot grow unbounded. |
| 538 |
*/ |
| 539 |
private function appendChatHistory($ticketId, $chatId, $productId, $title = '') |
| 540 |
{ |
| 541 |
$history = $this->readChatHistory($ticketId); |
| 542 |
|
| 543 |
foreach ($history as $entry) { |
| 544 |
if (isset($entry['chat_id']) && $entry['chat_id'] === $chatId) { |
| 545 |
return; |
| 546 |
} |
| 547 |
} |
| 548 |
|
| 549 |
array_unshift($history, [ |
| 550 |
'chat_id' => $chatId, |
| 551 |
'product_id' => (int) $productId, |
| 552 |
'title' => $title !== '' ? $title : __('Conversation', 'fluent-support'), |
| 553 |
'created_at' => time(), |
| 554 |
]); |
| 555 |
|
| 556 |
$history = array_slice($history, 0, 20); |
| 557 |
|
| 558 |
$this->upsertTicketMeta($ticketId, '_fluent_bot_chat_history', wp_json_encode($history)); |
| 559 |
} |
| 560 |
|
| 561 |
public function getContextSelection(Request $request, $id) |
| 562 |
{ |
| 563 |
$ticketId = intval($id); |
| 564 |
$this->authorizeTicketAccess($ticketId); |
| 565 |
|
| 566 |
$meta = $this->getTicketMeta($ticketId, '_fluent_bot_context_selection'); |
| 567 |
|
| 568 |
if (!$meta) { |
| 569 |
return ['data' => null]; |
| 570 |
} |
| 571 |
|
| 572 |
return ['data' => Helper::safeUnserialize($meta->value)]; |
| 573 |
} |
| 574 |
|
| 575 |
public function saveContextSelection(Request $request, $id) |
| 576 |
{ |
| 577 |
$ticketId = intval($id); |
| 578 |
$this->authorizeTicketAccess($ticketId); |
| 579 |
$selectedIds = (array) $request->get('selected_ids', []); |
| 580 |
$knownIds = (array) $request->get('known_ids', []); |
| 581 |
$includeTicketContent = filter_var($request->get('include_ticket_content', true), FILTER_VALIDATE_BOOLEAN); |
| 582 |
|
| 583 |
// Cap array sizes to prevent meta-row bloat from malicious input |
| 584 |
$data = [ |
| 585 |
'selectedIds' => array_slice(array_map('intval', $selectedIds), 0, 500), |
| 586 |
'knownIds' => array_slice(array_map('intval', $knownIds), 0, 500), |
| 587 |
'includeTicketContent' => $includeTicketContent, |
| 588 |
]; |
| 589 |
|
| 590 |
$serialized = maybe_serialize($data); |
| 591 |
|
| 592 |
$this->upsertTicketMeta($ticketId, '_fluent_bot_context_selection', $serialized); |
| 593 |
|
| 594 |
return ['success' => true]; |
| 595 |
} |
| 596 |
|
| 597 |
private function resolveTicketFeedbackContext($ticketId) |
| 598 |
{ |
| 599 |
$chatMeta = $this->getTicketMeta($ticketId, '_fluent_bot_chat_id'); |
| 600 |
if (!$chatMeta || !$chatMeta->value) { |
| 601 |
return null; |
| 602 |
} |
| 603 |
|
| 604 |
$productMeta = $this->getTicketMeta($ticketId, '_fluent_bot_chat_product'); |
| 605 |
return [ |
| 606 |
'chat_id' => $chatMeta->value, |
| 607 |
'product_id' => $productMeta ? (int) $productMeta->value : 0, |
| 608 |
]; |
| 609 |
} |
| 610 |
|
| 611 |
public function createFeedback(Request $request, $id) |
| 612 |
{ |
| 613 |
$ticketId = intval($id); |
| 614 |
$this->authorizeTicketAccess($ticketId); |
| 615 |
|
| 616 |
// fluent-bot Message PKs are UUIDs — sanitize as text, not intval. |
| 617 |
$messageId = $request->getSafe('message_id', 'sanitize_text_field'); |
| 618 |
$reaction = $request->getSafe('reaction', 'sanitize_text_field'); |
| 619 |
$comment = $request->getSafe('comments', 'sanitize_textarea_field', ''); |
| 620 |
|
| 621 |
if (!$messageId || !wp_is_uuid($messageId)) { |
| 622 |
return $this->sendError(['message' => __('Invalid message_id', 'fluent-support')], 422); |
| 623 |
} |
| 624 |
|
| 625 |
if (!$reaction || !in_array($reaction, ['positive', 'negative'], true)) { |
| 626 |
return $this->sendError(['message' => __('Invalid reaction', 'fluent-support')], 422); |
| 627 |
} |
| 628 |
|
| 629 |
$ctx = $this->resolveTicketFeedbackContext($ticketId); |
| 630 |
if (!$ctx) { |
| 631 |
return $this->sendError(['message' => __('No active chat for this ticket', 'fluent-support')], 422); |
| 632 |
} |
| 633 |
|
| 634 |
$helper = new \FluentSupport\App\Services\Integrations\FluentBot\FluentBotHelper(); |
| 635 |
$result = $helper->createFeedback($messageId, $reaction, $comment ?: null, $ctx['product_id'], $ctx['chat_id']); |
| 636 |
|
| 637 |
if (is_wp_error($result)) { |
| 638 |
return $this->sendError(['message' => $result->get_error_message()], 500); |
| 639 |
} |
| 640 |
|
| 641 |
return $result; |
| 642 |
} |
| 643 |
|
| 644 |
public function deleteFeedback(Request $request, $id, $feedback_id) |
| 645 |
{ |
| 646 |
$ticketId = intval($id); |
| 647 |
$this->authorizeTicketAccess($ticketId); |
| 648 |
|
| 649 |
// fluent-bot Feedback PKs are integers (unlike message ids, which are UUIDs). |
| 650 |
$feedbackId = intval($feedback_id); |
| 651 |
|
| 652 |
if (!$feedbackId || $feedbackId < 1) { |
| 653 |
return $this->sendError(['message' => __('Invalid feedback_id', 'fluent-support')], 422); |
| 654 |
} |
| 655 |
|
| 656 |
$ctx = $this->resolveTicketFeedbackContext($ticketId); |
| 657 |
if (!$ctx) { |
| 658 |
return $this->sendError(['message' => __('No active chat for this ticket', 'fluent-support')], 422); |
| 659 |
} |
| 660 |
|
| 661 |
$helper = new \FluentSupport\App\Services\Integrations\FluentBot\FluentBotHelper(); |
| 662 |
$result = $helper->deleteFeedback($feedbackId, $ctx['product_id'], $ctx['chat_id']); |
| 663 |
|
| 664 |
if (is_wp_error($result)) { |
| 665 |
return $this->sendError(['message' => $result->get_error_message()], 500); |
| 666 |
} |
| 667 |
|
| 668 |
return $result; |
| 669 |
} |
| 670 |
} |
| 671 |
|
