| 1 |
<?php |
| 2 |
|
| 3 |
namespace FluentSupport\App\Http\Controllers; |
| 4 |
|
| 5 |
use FluentSupport\App\Models\Attachment; |
| 6 |
use FluentSupport\App\Models\Ticket; |
| 7 |
use FluentSupport\App\Modules\PermissionManager; |
| 8 |
use FluentSupport\App\Services\EmailNotification\Settings; |
| 9 |
use FluentSupport\App\Services\Helper; |
| 10 |
use FluentSupport\Framework\Http\Request\Request; |
| 11 |
use FluentSupport\App\Services\Includes\UploadService; |
| 12 |
|
| 13 |
/** |
| 14 |
* UploaderController class is responsible for uploading file |
| 15 |
* @package FluentSupport\App\Http\Controllers |
| 16 |
* |
| 17 |
* @version 1.0.0 |
| 18 |
*/ |
| 19 |
class UploaderController extends Controller |
| 20 |
{ |
| 21 |
/** |
| 22 |
* uploadTicketFiles method will upload all the attached file in a ticket |
| 23 |
* @param Request $request |
| 24 |
* @return array[] |
| 25 |
* @throws \FluentSupport\Framework\Validator\ValidationException |
| 26 |
*/ |
| 27 |
public function uploadTicketFiles(Request $request) |
| 28 |
{ |
| 29 |
$settings = (new Settings())->globalBusinessSettings(); |
| 30 |
$maxFileSize = floatval($settings['max_file_size']); |
| 31 |
$maxFileUpload = intval($settings['max_file_upload']); |
| 32 |
$mimeHeadings = Helper::getAcceptedMimeHeadings(); |
| 33 |
$maxSizeBytes = $maxFileSize * 1024; |
| 34 |
$imageType = $request->type ? $request->type : null; |
| 35 |
|
| 36 |
$files = $request->files(); |
| 37 |
|
| 38 |
if ($partsError = $this->rejectUnexpectedFileParts($files)) { |
| 39 |
return $partsError; |
| 40 |
} |
| 41 |
|
| 42 |
$ticketId = $this->resolveTicketId($request); |
| 43 |
$person = $this->resolvePerson($ticketId, $request); |
| 44 |
|
| 45 |
if ($permissionError = $this->checkPermissionToUploadFile($person)) { |
| 46 |
return $permissionError; |
| 47 |
} |
| 48 |
|
| 49 |
if ($accessError = $this->checkTicketAccess($ticketId)) { |
| 50 |
return $accessError; |
| 51 |
} |
| 52 |
|
| 53 |
if ($quotaError = $this->checkAttachmentQuota($files, $person, $ticketId, $maxFileUpload)) { |
| 54 |
return $quotaError; |
| 55 |
} |
| 56 |
|
| 57 |
$this->validateUploadedFiles($files, $maxSizeBytes, $mimeHeadings, $maxFileSize); |
| 58 |
|
| 59 |
try { |
| 60 |
$uploadedFiles = UploadService::handleTempFileUpload($files); |
| 61 |
} catch (\Exception $e) { |
| 62 |
return $this->sendError([ |
| 63 |
'message' => Helper::getSafeErrorMessage($e), |
| 64 |
]); |
| 65 |
} |
| 66 |
|
| 67 |
if (is_wp_error($uploadedFiles)) { |
| 68 |
return $this->sendError([ |
| 69 |
'message' => $uploadedFiles->get_error_message(), |
| 70 |
]); |
| 71 |
} |
| 72 |
|
| 73 |
$attachmentHashes = $this->createAttachmentRecords($uploadedFiles, $ticketId, $person, $imageType); |
| 74 |
|
| 75 |
return [ |
| 76 |
'attachments' => $attachmentHashes, |
| 77 |
]; |
| 78 |
} |
| 79 |
|
| 80 |
/** |
| 81 |
* Only the "file" multipart part is validated and processed downstream |
| 82 |
* (UploadService/FileSystem::put() loops every top-level part it is given), so |
| 83 |
* any other part name must be rejected here rather than silently passed through. |
| 84 |
*/ |
| 85 |
private function rejectUnexpectedFileParts($files) |
| 86 |
{ |
| 87 |
$files = (array) $files; |
| 88 |
$unexpectedKeys = array_diff(array_keys($files), ['file']); |
| 89 |
|
| 90 |
if ($unexpectedKeys || empty($files['file'])) { |
| 91 |
return $this->sendError([ |
| 92 |
'message' => __('Invalid file upload request.', 'fluent-support'), |
| 93 |
]); |
| 94 |
} |
| 95 |
|
| 96 |
return null; |
| 97 |
} |
| 98 |
|
| 99 |
/** |
| 100 |
* resolveTicketId() passes an agent's ticket_id through unchecked, so authorize it |
| 101 |
* before anything is written. No ticket id is legitimate — the Add Ticket form |
| 102 |
* uploads before the ticket exists. |
| 103 |
*/ |
| 104 |
private function checkTicketAccess($ticketId) |
| 105 |
{ |
| 106 |
if (!$ticketId || !Helper::getCurrentAgent()) { |
| 107 |
return null; |
| 108 |
} |
| 109 |
|
| 110 |
$ticket = Ticket::find($ticketId); |
| 111 |
|
| 112 |
if (!$ticket || !PermissionManager::canAccessTicket($ticket)) { |
| 113 |
return $this->sendError([ |
| 114 |
'message' => __('You do not have permission to upload a file to this ticket', 'fluent-support'), |
| 115 |
], 403); |
| 116 |
} |
| 117 |
|
| 118 |
return null; |
| 119 |
} |
| 120 |
|
| 121 |
private function checkAttachmentQuota($files, $person, $ticketId, $maxFileUpload) |
| 122 |
{ |
| 123 |
if ($maxFileUpload <= 0) { |
| 124 |
return null; |
| 125 |
} |
| 126 |
|
| 127 |
$newFiles = isset($files['file']) ? $files['file'] : null; |
| 128 |
$newFilesCount = is_array($newFiles) ? count($newFiles) : 1; |
| 129 |
|
| 130 |
$existingCount = Attachment::where('person_id', $person->id) |
| 131 |
->where('ticket_id', $ticketId) |
| 132 |
->where('status', 'in-active') |
| 133 |
->count(); |
| 134 |
|
| 135 |
if (($existingCount + $newFilesCount) > $maxFileUpload) { |
| 136 |
return $this->sendError([ |
| 137 |
// translators: %d is the maximum number of files allowed per ticket |
| 138 |
'message' => sprintf(__('You can upload a maximum of %d files.', 'fluent-support'), $maxFileUpload), |
| 139 |
]); |
| 140 |
} |
| 141 |
|
| 142 |
return null; |
| 143 |
} |
| 144 |
|
| 145 |
private function validateUploadedFiles($files, $maxSizeBytes, $mimeHeadings, $maxFileSize) |
| 146 |
{ |
| 147 |
$validationRules = [ |
| 148 |
'file' => 'max:' . $maxSizeBytes . '|mimetypes:' . implode(',', Helper::ticketAcceptedFileMiles()), |
| 149 |
]; |
| 150 |
|
| 151 |
$validationMessages = [ |
| 152 |
// translators: %s is a comma-separated list of allowed file types (e.g., "jpg, png, pdf") |
| 153 |
'file.mimetypes' => sprintf(__('Only %s files are allowed.', 'fluent-support'), implode(', ', $mimeHeadings)), |
| 154 |
// translators: %.01f is the maximum file size in megabytes |
| 155 |
'file.max' => sprintf(__('The file cannot be more than %.01fMB. Please upload somewhere like Dropbox/Google Drive and paste the link in the response', 'fluent-support'), $maxFileSize), |
| 156 |
]; |
| 157 |
|
| 158 |
$this->validate($files, $validationRules, $validationMessages); |
| 159 |
} |
| 160 |
|
| 161 |
private function resolveTicketId($request) |
| 162 |
{ |
| 163 |
$ticketId = $request->getSafe('ticket_id', 'intval'); |
| 164 |
|
| 165 |
if ($ticketId == 'undefined' || !$ticketId) { |
| 166 |
return null; |
| 167 |
} |
| 168 |
|
| 169 |
if (Helper::getCurrentAgent()) { |
| 170 |
return $ticketId; |
| 171 |
} |
| 172 |
|
| 173 |
$ticket = Ticket::wherePublicIdentifier($ticketId)->first(); |
| 174 |
|
| 175 |
return $ticket ? $ticket->id : null; |
| 176 |
} |
| 177 |
|
| 178 |
private function resolvePerson($ticketId, Request $request) |
| 179 |
{ |
| 180 |
$agent = Helper::getCurrentAgent(); |
| 181 |
if ($agent) { |
| 182 |
return $agent; |
| 183 |
} |
| 184 |
|
| 185 |
if ($ticketId && Helper::isPublicSignedTicketEnabled()) { |
| 186 |
$intendedTicketHash = $request->getSafe('intended_ticket_hash', 'sanitize_text_field'); |
| 187 |
if ($intendedTicketHash && $intendedTicketHash != 'undefined') { |
| 188 |
$ticket = Ticket::with(['customer']) |
| 189 |
->where('hash', $intendedTicketHash) |
| 190 |
->wherePublicIdentifier($ticketId) |
| 191 |
->first(); |
| 192 |
|
| 193 |
if ($ticket && $ticket->customer) { |
| 194 |
return $ticket->customer; |
| 195 |
} |
| 196 |
} |
| 197 |
} |
| 198 |
|
| 199 |
return Helper::getCurrentPerson(); |
| 200 |
} |
| 201 |
|
| 202 |
private function checkPermissionToUploadFile($person) |
| 203 |
{ |
| 204 |
if (!$person) { |
| 205 |
return $this->sendError([ |
| 206 |
'message' => __('You do not have permission to upload a file', 'fluent-support'), |
| 207 |
]); |
| 208 |
} |
| 209 |
|
| 210 |
if ($person->person_type === 'customer') { |
| 211 |
$disabledFields = apply_filters('fluent_support/disabled_ticket_fields', []); |
| 212 |
if (in_array('file_upload', $disabledFields)) { |
| 213 |
return $this->sendError([ |
| 214 |
'message' => __('You do not have permission to upload a file', 'fluent-support'), |
| 215 |
]); |
| 216 |
} |
| 217 |
} |
| 218 |
} |
| 219 |
|
| 220 |
private function createAttachmentRecords($uploadedFiles, $ticketId, $person, $imageType) |
| 221 |
{ |
| 222 |
$attachments = []; |
| 223 |
$directPasteUrl = null; |
| 224 |
|
| 225 |
foreach ($uploadedFiles as $file) { |
| 226 |
if (empty($file['file_path'])) continue; |
| 227 |
|
| 228 |
$fileData = [ |
| 229 |
'ticket_id' => intval($ticketId) ?: NULL, |
| 230 |
'person_id' => intval($person->id), |
| 231 |
'file_type' => $file['type'], |
| 232 |
'file_path' => $file['file_path'], |
| 233 |
'full_url' => esc_url($file['url']), |
| 234 |
'title' => sanitize_file_name($file['name']), |
| 235 |
'driver' => 'local', |
| 236 |
'status' => 'in-active', |
| 237 |
'settings' => [ |
| 238 |
'local_temp_path' => $file['file_path'], |
| 239 |
] |
| 240 |
]; |
| 241 |
|
| 242 |
try { |
| 243 |
$attachment = Attachment::create($fileData); |
| 244 |
$attachments[] = $attachment->file_hash; |
| 245 |
|
| 246 |
if ($imageType == 'direct_paste') { |
| 247 |
$directPasteUrl = $attachment->secureUrl; |
| 248 |
} |
| 249 |
|
| 250 |
do_action('fluent_support/attachment_uploaded_as_temp', $attachment, $ticketId); |
| 251 |
$driver = Helper::getUploadDriverKey(); |
| 252 |
|
| 253 |
do_action_ref_array('fluent_support/attachment_uploaded_as_temp_' . $driver, [&$attachment, $ticketId]); |
| 254 |
} catch (\Exception $exception) { |
| 255 |
continue; |
| 256 |
} |
| 257 |
} |
| 258 |
|
| 259 |
return $imageType == 'direct_paste' ? $directPasteUrl : $attachments; |
| 260 |
} |
| 261 |
|
| 262 |
public function uploadImage(Request $request) |
| 263 |
{ |
| 264 |
$images = $request->files(); |
| 265 |
$ticketId = $this->resolveTicketId($request); |
| 266 |
|
| 267 |
if ($accessError = $this->checkTicketAccess($ticketId)) { |
| 268 |
return $accessError; |
| 269 |
} |
| 270 |
|
| 271 |
$validationError = $this->isValidImageType($images); |
| 272 |
if ($validationError) { |
| 273 |
return $validationError; |
| 274 |
} |
| 275 |
|
| 276 |
try { |
| 277 |
$uploadedFiles = UploadService::handleUploadToLocal($ticketId, $images); |
| 278 |
} catch (\Exception $e) { |
| 279 |
return $this->sendError([ |
| 280 |
'message' => Helper::getSafeErrorMessage($e), |
| 281 |
]); |
| 282 |
} |
| 283 |
|
| 284 |
return [ |
| 285 |
'images' => $uploadedFiles, |
| 286 |
]; |
| 287 |
} |
| 288 |
|
| 289 |
private function isValidImageType($images) |
| 290 |
{ |
| 291 |
if (empty($images['image'])) { |
| 292 |
return $this->sendError([ |
| 293 |
'message' => __('No image file provided.', 'fluent-support'), |
| 294 |
]); |
| 295 |
} |
| 296 |
|
| 297 |
$file = $images['image']; |
| 298 |
$tempPath = $file->getPathname(); |
| 299 |
$extension = strtolower($file->getClientOriginalExtension()); |
| 300 |
$allowedExtensions = ['gif', 'ief', 'jpeg', 'jpg', 'webp', 'pjpeg', 'ktx', 'png']; |
| 301 |
|
| 302 |
if (!in_array($extension, $allowedExtensions)) { |
| 303 |
return $this->sendError([ |
| 304 |
'message' => __('Invalid image file type.', 'fluent-support'), |
| 305 |
]); |
| 306 |
} |
| 307 |
|
| 308 |
$allowedMimes = Helper::getMimeGroups()['images']['mimes']; |
| 309 |
$realMime = $this->detectMimeType($tempPath); |
| 310 |
|
| 311 |
if (!$realMime || !in_array($realMime, $allowedMimes)) { |
| 312 |
return $this->sendError([ |
| 313 |
'message' => __('File content does not match the image type.', 'fluent-support'), |
| 314 |
]); |
| 315 |
} |
| 316 |
|
| 317 |
return null; |
| 318 |
} |
| 319 |
|
| 320 |
private function detectMimeType($filePath) |
| 321 |
{ |
| 322 |
if (function_exists('finfo_open')) { |
| 323 |
$finfo = finfo_open(FILEINFO_MIME_TYPE); |
| 324 |
$mime = finfo_file($finfo, $filePath); |
| 325 |
finfo_close($finfo); |
| 326 |
return $mime; |
| 327 |
} |
| 328 |
|
| 329 |
if (function_exists('mime_content_type')) { |
| 330 |
return mime_content_type($filePath); |
| 331 |
} |
| 332 |
|
| 333 |
// getimagesize works for standard image formats as last resort |
| 334 |
$imageInfo = @getimagesize($filePath); |
| 335 |
return $imageInfo ? $imageInfo['mime'] : false; |
| 336 |
} |
| 337 |
} |
| 338 |
|
