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fluent-support / app / Models / Agent.php

Agent.php in Fluent Support – Helpdesk & Customer Support Ticket System trunk, at app/Models/Agent.php

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1 <?php
2
3 namespace FluentSupport\App\Models;
4
5 use FluentSupport\App\Models\Traits\AgentTrait;
6
7 class Agent extends Person
8 {
9 use AgentTrait;
10
11 protected static $type = 'agent';
12
13 protected $searchable = [
14 'id',
15 'first_name',
16 'last_name',
17 'email',
18 'address_line_1',
19 'address_line_2',
20 'country'
21 ];
22
23 /**
24 * @return array
25 */
26 public function getSearchableFields(){
27 return $this->searchable;
28 }
29
30 /**
31 * Agent ids, resolved once per request. Reporting filters on this list
32 * rather than whereHas('person', ...), which drove those queries off
33 * fs_persons (no person_type index) and cost them their date range.
34 *
35 * @return array
36 */
37 public static function getAgentIds()
38 {
39 static $agentIds = null;
40
41 if (is_null($agentIds)) {
42 $agentIds = array_map('intval', static::query()->pluck('id')->all());
43 }
44
45 return $agentIds;
46 }
47
48 public static function boot()
49 {
50 parent::boot();
51
52 static::creating(function ($model) {
53 $model->person_type = static::$type;
54 $model->hash = md5(time().wp_generate_uuid4());
55 });
56
57 static::addGlobalScope(function ($builder) {
58 $builder->where('person_type', 'agent');
59 });
60 }
61
62
63 /**
64 * One2Many: Customer has to many Click Tickets
65 * @return Model Collection
66 */
67 public function tickets()
68 {
69 $foreign_key = self::$type . '_id';
70
71 $class = __NAMESPACE__ . '\Ticket';
72
73 return $this->hasMany(
74 $class, $foreign_key, 'id'
75 );
76 }
77
78 public function groups()
79 {
80 return $this->belongsToMany(
81 AgentGroup::class, 'fs_tag_pivot', 'source_id', 'tag_id'
82 )->wherePivot('source_type', 'agent_group');
83 }
84
85 public function scopeMentionBy($query, $search)
86 {
87 if (!$search) {
88 return $query;
89 }
90
91 return $query->where(function ($q) use ($search) {
92 $q->where('first_name', 'LIKE', '%' . $search . '%')
93 ->orWhere('last_name', 'LIKE', '%' . $search . '%')
94 ->orWhere('email', 'LIKE', '%' . $search . '%');
95 });
96 }
97
98 }
99