supportcandy / includes / admin / tickets / widgets / class-wpsc-itw-change-status.php

class-wpsc-itw-change-status.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.7, at includes/admin/tickets/widgets/class-wpsc-itw-change-status.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_ITW_Change_Status' ) ) :
7
8	final class WPSC_ITW_Change_Status {
9
10	/**
11	* Initialize this class
12	*
13	* @return void
14	*/
15	public static function init() {
16
17	// get edit ticket status.
18	add_action( 'wp_ajax_wpsc_it_get_edit_ticket_status', array( __CLASS__, 'it_get_edit_ticket_status' ) );
19	add_action( 'wp_ajax_nopriv_wpsc_it_get_edit_ticket_status', array( __CLASS__, 'it_get_edit_ticket_status' ) );
20	add_action( 'wp_ajax_wpsc_it_set_edit_ticket_status', array( __CLASS__, 'it_set_edit_ticket_status' ) );
21	add_action( 'wp_ajax_nopriv_wpsc_it_set_edit_ticket_status', array( __CLASS__, 'it_set_edit_ticket_status' ) );
22
23	// ticket status widget.
24	add_action( 'wp_ajax_wpsc_get_tw_ticket_status', array( __CLASS__, 'get_tw_ticket_status' ) );
25	add_action( 'wp_ajax_wpsc_set_tw_ticket_status', array( __CLASS__, 'set_tw_ticket_status' ) );
26	}
27
28	/**
29	* Prints body of current widget
30	*
31	* @param WPSC_Ticket $ticket - ticket object.
32	* @param array $settings - widget settings.
33	* @return void
34	*/
35	public static function print_widget( $ticket, $settings ) {
36
37	$current_user = WPSC_Current_User::$current_user;
38	if ( ! (
39	(
40	(
41	WPSC_Individual_Ticket::$view_profile == 'customer' \|\|
42	$ticket->customer->id == $current_user->customer->id
43	) &&
44	$settings['allow-customer']
45	) \|\|
46	( WPSC_Individual_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
47	) ) {
48	return;
49	}
50
51	$status = WPSC_Custom_Field::get_cf_by_slug( 'status' );
52	$category = WPSC_Custom_Field::get_cf_by_slug( 'category' );
53	$priority = WPSC_Custom_Field::get_cf_by_slug( 'priority' );?>
54
55	<div class="wpsc-it-widget wpsc-itw-ticket-status">
56	<div class="wpsc-widget-header">
57	<h2>
58	<?php
59	$settings_title = $settings['title'] ? WPSC_Translations::get( 'wpsc-twt-change-status', stripslashes( $settings['title'] ) ) : stripslashes( $settings['title'] );
60	echo esc_attr( $settings_title )
61	?>
62	</h2>
63	<?php
64	if ( $ticket->is_active && WPSC_Individual_Ticket::$view_profile == 'agent' && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) :
65	?>
66	<span onclick="wpsc_it_get_edit_ticket_status(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_get_edit_ticket_status' ) ); ?>' )"><?php WPSC_Icons::get( 'edit' ); ?></span>
67	<?php
68	endif
69	?>
70	<span class="wpsc-itw-toggle" data-widget="wpsc-itw-ticket-status"><?php WPSC_Icons::get( 'chevron-up' ); ?></span>
71	</div>
72	<div class="wpsc-widget-body">
73	<div class="info-list-item">
74	<div class="info-label"><?php echo esc_attr( $status->name ); ?>:</div>
75	<div class="info-val"><?php $status->type::print_widget_ticket_field_val( $category, $ticket ); ?></div>
76	</div>
77	<div class="info-list-item">
78	<div class="info-label"><?php echo esc_attr( $category->name ); ?>:</div>
79	<div class="info-val"><?php $category->type::print_widget_ticket_field_val( $category, $ticket ); ?></div>
80	</div>
81	<?php
82	if (
83	WPSC_Individual_Ticket::$view_profile == 'agent' \|\|
84	( WPSC_Individual_Ticket::$view_profile == 'customer' && $settings['show-priority-to-customer'] )
85	) :
86	?>
87	<div class="info-list-item">
88	<div class="info-label"><?php echo esc_attr( $priority->name ); ?>:</div>
89	<div class="info-val"><?php $priority->type::print_widget_ticket_field_val( $priority, $ticket ); ?></div>
90	</div>
91	<?php
92	endif;
93	do_action( 'wpsc_itw_change_status', $ticket )
94	?>
95	</div>
96	</div>
97	<?php
98	}
99
100	/**
101	* Get edit ticket status,category and priority
102	*
103	* @return void
104	*/
105	public static function it_get_edit_ticket_status() {
106
107	WPSC_Individual_Ticket::load_current_ticket();
108
109	$current_user = WPSC_Current_User::$current_user;
110	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) ) {
111	wp_send_json_error( 'Something went wrong!', 400 );
112	}
113
114	$ticket = WPSC_Individual_Ticket::$ticket;
115
116	$widgets = get_option( 'wpsc-ticket-widget' );
117	$gs = get_option( 'wpsc-gs-general' );
118	$tl_advanced = get_option( 'wpsc-tl-ms-advanced' );
119	$title = $widgets['change-status']['title'];
120
121	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
122	$categories = WPSC_Category::find( array( 'items_per_page' => 0 ) )['results'];
123	$priorities = WPSC_Priority::find( array( 'items_per_page' => 0 ) )['results'];
124
125	$close_flag = in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) ? true : false;
126
127	$allow_status = true;
128	if (
129	( $ticket->status->id == $gs['close-ticket-status'] \|\| in_array( $ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) ) &&
130	! $close_flag
131	) {
132	$allow_status = false;
133	}
134	ob_start();
135	?>
136	<form action="#" onsubmit="return false;" class="frm-edit-ticket-status">
137	<?php
138	if ( $allow_status ) {
139	?>
140	<div class="wpsc-input-group">
141	<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'status' ); ?>
142	<div class="label-container">
143	<label for=""><?php echo esc_attr( $cf->name ); ?></label>
144	</div>
145	<select id="wpsc-select-it-ticket-status" name="status_id">
146	<option value=""></option>
147	<?php
148	foreach ( $statuses as $status ) :
149	if (
150	( $status->id == $gs['close-ticket-status'] \|\| in_array( $status->id, $tl_advanced['closed-ticket-statuses'] ) ) &&
151	! $close_flag
152	) {
153	continue;
154	}
155	?>
156	<option value="<?php echo esc_attr( $status->id ); ?>" <?php selected( $ticket->status->id, $status->id ); ?>><?php echo esc_attr( $status->name ); ?></option>
157	<?php
158	endforeach;
159	?>
160	</select>
161	<script>
162	jQuery('#wpsc-select-it-ticket-status').selectWoo({
163	allowClear: true,
164	placeholder: ""
165	});
166	</script>
167	</div>
168	<?php
169	}
170	?>
171	<div class="wpsc-input-group">
172	<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'category' ); ?>
173	<div class="label-container">
174	<label for=""><?php echo esc_attr( $cf->name ); ?></label>
175	</div>
176	<select id="wpsc-select-it-ticket-category" name="cat_id">
177	<?php
178	foreach ( $categories as $category ) :
179	?>
180	<option value="<?php echo esc_attr( $category->id ); ?>" <?php selected( $ticket->category->id, $category->id ); ?>><?php echo esc_attr( $category->name ); ?></option>
181	<?php
182	endforeach;
183	?>
184	</select>
185	<script>
186	jQuery('#wpsc-select-it-ticket-category').selectWoo({
187	allowClear: true,
188	placeholder: ""
189	});
190	</script>
191	</div>
192	<div class="wpsc-input-group">
193	<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'priority' ); ?>
194	<div class="label-container">
195	<label for=""><?php echo esc_attr( $cf->name ); ?></label>
196	</div>
197	<select id="wpsc-select-it-ticket-priority" name="priority_id">
198	<?php
199	foreach ( $priorities as $priority ) :
200	?>
201	<option value="<?php echo esc_attr( $priority->id ); ?>" <?php selected( $ticket->priority->id, $priority->id ); ?>><?php echo esc_attr( $priority->name ); ?></option>
202	<?php
203	endforeach;
204	?>
205	</select>
206	<script>
207	jQuery('#wpsc-select-it-ticket-priority').selectWoo({
208	allowClear: true,
209	placeholder: ""
210	});
211	</script>
212	</div>
213	<?php do_action( 'wpsc_get_tw_ticket_status_body', $ticket ); ?>
214	<input type="hidden" name="action" value="wpsc_it_set_edit_ticket_status">
215	<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>">
216	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_edit_ticket_status' ) ); ?>">
217	</form>
218	<?php
219	do_action( 'wpsc_get_edit_status_footer', $ticket );
220	$body = ob_get_clean();
221
222	ob_start();
223	?>
224	<button class="wpsc-button small primary" onclick="wpsc_it_set_edit_ticket_status(this, <?php echo esc_attr( $ticket->id ); ?>);">
225	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
226	</button>
227	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
228	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
229	</button>
230	<?php
231	$footer = ob_get_clean();
232
233	$response = array(
234	'title' => $title,
235	'body' => $body,
236	'footer' => $footer,
237	);
238	wp_send_json( $response );
239	}
240
241	/**
242	* Set change status/category/priorities
243	*
244	* @return void
245	*/
246	public static function it_set_edit_ticket_status() {
247
248	if ( check_ajax_referer( 'wpsc_it_set_edit_ticket_status', '_ajax_nonce', false ) != 1 ) {
249	wp_send_json_error( 'Unauthorised request!', 401 );
250	}
251
252	WPSC_Individual_Ticket::load_current_ticket();
253
254	$current_user = WPSC_Current_User::$current_user;
255	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) ) {
256	wp_send_json_error( 'Something went wrong!', 400 );
257	}
258
259	$ticket = WPSC_Individual_Ticket::$ticket;
260	if ( ! $ticket->is_active ) {
261	wp_send_json_error( 'Something went wrong!', 400 );
262	}
263
264	$status_id = isset( $_POST['status_id'] ) && intval( $_POST['status_id'] ) ? intval( $_POST['status_id'] ) : $ticket->status->id;
265	$cat_id = isset( $_POST['cat_id'] ) && intval( $_POST['cat_id'] ) ? intval( $_POST['cat_id'] ) : $ticket->category->id;
266	$priority_id = isset( $_POST['priority_id'] ) && intval( $_POST['priority_id'] ) ? intval( $_POST['priority_id'] ) : $ticket->priority->id;
267
268	$gs = get_option( 'wpsc-gs-general' );
269	$tl_advanced = get_option( 'wpsc-tl-ms-advanced' );
270	$close_flag = in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) ? true : false;
271
272	// Check status.
273	if (
274	$ticket->status->id != $status_id \|\|
275	(
276	( $status_id == $gs['close-ticket-status'] \|\| in_array( $status_id, $tl_advanced['closed-ticket-statuses'] ) ) &&
277	$close_flag && $ticket->status->id != $status_id
278	)
279	) {
280	WPSC_Individual_Ticket::change_status( $ticket->status->id, $status_id, $current_user->customer->id );
281	}
282
283	// Check category.
284	if ( $ticket->category->id != $cat_id ) {
285	WPSC_Individual_Ticket::change_category( $ticket->category->id, $cat_id, $current_user->customer->id );
286	}
287
288	// Check priority.
289	if ( $ticket->priority->id != $priority_id ) {
290	WPSC_Individual_Ticket::change_priority( $ticket->priority->id, $priority_id, $current_user->customer->id );
291	}
292
293	do_action( 'wpsc_change_status', WPSC_Individual_Ticket::$ticket );
294
295	wp_die();
296	}
297
298	/**
299	* Get Ticket Status
300	*/
301	public static function get_tw_ticket_status() {
302
303	if ( ! WPSC_Functions::is_site_admin() ) {
304	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
305	}
306
307	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
308	$change_status = $ticket_widgets['change-status'];
309	$title = $change_status['title'];
310	$roles = get_option( 'wpsc-agent-roles', array() );
311	ob_start();
312	?>
313
314	<form action="#" onsubmit="return false;" class="wpsc-frm-edit-ticket-status">
315	<div class="wpsc-input-group">
316	<div class="label-container">
317	<label for=""><?php esc_attr_e( 'Title', 'supportcandy' ); ?></label>
318	</div>
319	<input name="label" type="text" value="<?php echo esc_attr( $change_status['title'] ); ?>" autocomplete="off">
320	</div>
321	<div class="wpsc-input-group">
322	<div class="label-container">
323	<label for=""><?php esc_attr_e( 'Enable', 'supportcandy' ); ?></label>
324	</div>
325	<select name="is_enable">
326	<option <?php selected( $change_status['is_enable'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
327	<option <?php selected( $change_status['is_enable'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
328	</select>
329	</div>
330	<div class="wpsc-input-group">
331	<div class="label-container">
332	<label for=""><?php esc_attr_e( 'Allowed for customer', 'supportcandy' ); ?></label>
333	</div>
334	<select id="allow-customer" name="allow-customer">
335	<option <?php selected( $change_status['allow-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
336	<option <?php selected( $change_status['allow-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
337	</select>
338	</div>
339	<div class="wpsc-input-group">
340	<div class="label-container">
341	<label for=""><?php esc_attr_e( 'Allowed agent roles', 'supportcandy' ); ?></label>
342	</div>
343	<select multiple id="wpsc-select-agents" name="agents[]" placeholder="search agent...">
344	<?php
345	foreach ( $roles as $key => $role ) :
346	$selected = in_array( $key, $change_status['allowed-agent-roles'] ) ? 'selected="selected"' : ''
347	?>
348	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
349	<?php
350	endforeach;
351	?>
352	</select>
353	</div>
354	<script>
355	jQuery('#wpsc-select-agents').selectWoo({
356	allowClear: false,
357	placeholder: ""
358	});
359	</script>
360	<div class="wpsc-input-group">
361	<div class="label-container">
362	<label for=""><?php esc_attr_e( 'Show priority to customer', 'supportcandy' ); ?></label>
363	</div>
364	<select id="show-priority-to-customer" name="show-priority-to-customer">
365	<option <?php selected( $change_status['show-priority-to-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
366	<option <?php selected( $change_status['show-priority-to-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
367	</select>
368	</div>
369	<?php do_action( 'wpsc_get_ticket_status_body' ); ?>
370	<input type="hidden" name="action" value="wpsc_set_tw_ticket_status">
371	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_tw_ticket_status' ) ); ?>">
372	</form>
373	<?php
374	$body = ob_get_clean();
375
376	ob_start();
377	?>
378	<button class="wpsc-button small primary" onclick="wpsc_set_tw_ticket_status(this);">
379	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
380	</button>
381	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
382	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
383	</button>
384	<?php
385	do_action( 'wpsc_get_tw_ticket_status_widget_footer' );
386	$footer = ob_get_clean();
387
388	$response = array(
389	'title' => $title,
390	'body' => $body,
391	'footer' => $footer,
392	);
393	wp_send_json( $response );
394	}
395
396	/**
397	* Set Ticket Status Widget
398	*/
399	public static function set_tw_ticket_status() {
400
401	if ( check_ajax_referer( 'wpsc_set_tw_ticket_status', '_ajax_nonce', false ) != 1 ) {
402	wp_send_json_error( 'Unauthorised request!', 401 );
403	}
404
405	if ( ! WPSC_Functions::is_site_admin() ) {
406	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
407	}
408
409	$label = isset( $_POST['label'] ) ? sanitize_text_field( wp_unslash( $_POST['label'] ) ) : '';
410	if ( ! $label ) {
411	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
412	}
413
414	$is_enable = isset( $_POST['is_enable'] ) ? intval( $_POST['is_enable'] ) : 0;
415	$allow_for_customer = isset( $_POST['allow-customer'] ) ? intval( $_POST['allow-customer'] ) : 0;
416	$agents = isset( $_POST['agents'] ) ? array_filter( array_map( 'intval', $_POST['agents'] ) ) : array();
417	$show_priority_to_customer = isset( $_POST['show-priority-to-customer'] ) ? intval( $_POST['show-priority-to-customer'] ) : 0;
418
419	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
420
421	$ticket_widgets['change-status']['title'] = $label;
422	$ticket_widgets['change-status']['is_enable'] = $is_enable;
423	$ticket_widgets['change-status']['allow-customer'] = $allow_for_customer;
424	$ticket_widgets['change-status']['allowed-agent-roles'] = $agents;
425	$ticket_widgets['change-status']['show-priority-to-customer'] = $show_priority_to_customer;
426	update_option( 'wpsc-ticket-widget', $ticket_widgets );
427
428	// remove string translations.
429	WPSC_Translations::remove( 'wpsc-twt-change-status' );
430	WPSC_Translations::add( 'wpsc-twt-change-status', stripslashes( $label ) );
431	wp_die();
432	}
433	}
434	endif;
435
436	WPSC_ITW_Change_Status::init();
437