supportcandy / includes / custom-field-types / class-wpsc-df-status.php

class-wpsc-df-status.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.9, at includes/custom-field-types/class-wpsc-df-status.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_DF_Status' ) ) :
7
8	final class WPSC_DF_Status {
9
10	/**
11	* Slug for this custom field type
12	*
13	* @var string
14	*/
15	public static $slug = 'df_status';
16
17	/**
18	* Set whether this custom field type is of type date
19	*
20	* @var boolean
21	*/
22	public static $is_date = false;
23
24	/**
25	* Set whether this custom field type has applicable to date range
26	*
27	* @var boolean
28	*/
29	public static $has_date_range = false;
30
31	/**
32	* Set whether this custom field type has multiple values
33	*
34	* @var boolean
35	*/
36	public static $has_multiple_val = false;
37
38	/**
39	* Data type for column created in tickets table
40	*
41	* @var string
42	*/
43	public static $data_type = 'INT NOT NULL';
44
45	/**
46	* Set whether this custom field type has reference to other class
47	*
48	* @var boolean
49	*/
50	public static $has_ref = true;
51
52	/**
53	* Reference class for this custom field type so that its value(s) return with object or array of objects automatically. Empty string indicate no reference.
54	*
55	* @var string
56	*/
57	public static $ref_class = 'wpsc_status';
58
59	/**
60	* Set whether this custom field field type is system default (no fields can be created from it).
61	*
62	* @var boolean
63	*/
64	public static $is_default = true;
65
66	/**
67	* Set whether this field type has extra information that can be used in ticket form, edit custom fields, etc.
68	*
69	* @var boolean
70	*/
71	public static $has_extra_info = true;
72
73	/**
74	* Set whether this custom field type can accept personal info.
75	*
76	* @var boolean
77	*/
78	public static $has_personal_info = false;
79
80	/**
81	* Set whether fields created from this custom field type is allowed in create ticket form
82	*
83	* @var boolean
84	*/
85	public static $is_ctf = false;
86
87	/**
88	* Set whether fields created from this custom field type is allowed in ticket list
89	*
90	* @var boolean
91	*/
92	public static $is_list = true;
93
94	/**
95	* Set whether fields created from this custom field type is allowed in ticket filter
96	*
97	* @var boolean
98	*/
99	public static $is_filter = true;
100
101	/**
102	* Set whether fields created from this custom field type can be given character limits
103	*
104	* @var boolean
105	*/
106	public static $has_char_limit = false;
107
108	/**
109	* Set whether fields created from this custom field type has custom options set in options table
110	*
111	* @var boolean
112	*/
113	public static $has_options = false;
114
115	/**
116	* Set whether fields created from this custom field type can be available for ticket list sorting
117	*
118	* @var boolean
119	*/
120	public static $is_sort = true;
121
122	/**
123	* Set whether fields created from this custom field type can be auto-filled
124	*
125	* @var boolean
126	*/
127	public static $is_auto_fill = false;
128
129	/**
130	* Set whether fields created from this custom field type can have placeholder
131	*
132	* @var boolean
133	*/
134	public static $is_placeholder = false;
135
136	/**
137	* Set whether fields created from this custom field type is applicable for visibility conditions in create ticket form
138	*
139	* @var boolean
140	*/
141	public static $is_visibility_conditions = false;
142
143	/**
144	* Set whether fields created from this custom field type is applicable for macros
145	*
146	* @var boolean
147	*/
148	public static $has_macro = true;
149
150	/**
151	* Set whether fields of this custom field type is applicalbe for search on ticket list page.
152	*
153	* @var boolean
154	*/
155	public static $is_search = false;
156
157	/**
158	* Initialize the class
159	*
160	* @return void
161	*/
162	public static function init() {
163
164	// Get object of this class.
165	add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
166
167	// ticket form.
168	add_filter( 'wpsc_create_ticket_data', array( __CLASS__, 'set_create_ticket_data' ), 10, 3 );
169
170	// create ticket data for rest api.
171	add_filter( 'wpsc_rest_create_ticket', array( __CLASS__, 'set_rest_ticket_data' ), 10, 3 );
172
173	// Ticket model.
174	add_filter( 'wpsc_ticket_joins', array( __CLASS__, 'ticket_join' ), 10, 2 );
175
176	// Individual ticket.
177	add_action( 'wp_ajax_wpsc_it_close_ticket', array( __CLASS__, 'it_close_ticket' ) );
178	add_action( 'wp_ajax_nopriv_wpsc_it_close_ticket', array( __CLASS__, 'it_close_ticket' ) );
179	}
180
181	/**
182	* Load current class to reference classes
183	*
184	* @param array $classes - Associative array of class names indexed by its slug.
185	* @return array
186	*/
187	public static function load_ref_class( $classes ) {
188
189	$classes[ self::$slug ] = array(
190	'class' => __CLASS__,
191	'save-key' => 'id',
192	);
193	return $classes;
194	}
195
196	/**
197	* Print operators for ticket form filter
198	*
199	* @param WPSC_Custom_Field $cf - custom field object.
200	* @param array $filter - Existing filters (if any).
201	* @return void
202	*/
203	public static function get_operators( $cf, $filter = array() ) {
204	?>
205
206	<div class="item conditional">
207	<select class="operator" onchange="wpsc_tc_get_operand(this, '<?php echo esc_attr( $cf->slug ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_tc_get_operand' ) ); ?>');">
208	<option value=""><?php esc_attr_e( 'Compare As', 'supportcandy' ); ?></option>
209	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], '=' ); ?> value="="><?php esc_attr_e( 'Equals', 'supportcandy' ); ?></option>
210	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'IN' ); ?> value="IN"><?php esc_attr_e( 'Matches', 'supportcandy' ); ?></option>
211	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'NOT IN' ); ?> value="NOT IN"><?php esc_attr_e( 'Not Matches', 'supportcandy' ); ?></option>
212	</select>
213	</div>
214	<?php
215	}
216
217	/**
218	* Check condition for this type
219	*
220	* @param array $condition - condition data.
221	* @param WPSC_Custom_Field $cf - custom field object.
222	* @param mixed $status - value to compare.
223	* @return boolean
224	*/
225	public static function is_valid( $condition, $cf, $status ) {
226
227	$response = false;
228	switch ( $condition['operator'] ) {
229
230	case '=':
231	$response = $condition['operand_val_1'] == $status ? true : false;
232	break;
233
234	case 'IN':
235	$response = in_array( $status, $condition['operand_val_1'] ) ? true : false;
236	break;
237
238	case 'NOT IN':
239	$response = ! in_array( $status, $condition['operand_val_1'] ) ? true : false;
240	break;
241	}
242	return $response;
243	}
244
245	/**
246	* Print operators for ticket form filter
247	*
248	* @param string $operator - condition operator on which operands should be returned.
249	* @param WPSC_Custom_Field $cf - custom field object.
250	* @param array $filter - Exising functions (if any).
251	* @return void
252	*/
253	public static function get_operands( $operator, $cf, $filter = array() ) {
254
255	$is_multiple = $operator !== '=' ? true : false;
256	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
257	$unique_id = uniqid( 'wpsc_' );
258	?>
259	<div class="item conditional operand single">
260	<select class="operand_val_1 <?php echo esc_attr( $unique_id ); ?>" <?php echo $is_multiple ? 'multiple' : ''; ?>>
261	<?php
262	foreach ( $statuses as $status ) {
263	$selected = '';
264	if ( isset( $filter['operand_val_1'] ) && ( ( $is_multiple && in_array( $status->id, $filter['operand_val_1'] ) ) \|\| ( ! $is_multiple && $status->id == $filter['operand_val_1'] ) ) ) {
265	$selected = 'selected="selected"';
266	}
267	?>
268	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $status->id ); ?>"><?php echo esc_attr( $status->name ); ?></option>
269	<?php
270	}
271	?>
272	</select>
273	</div>
274	<script>jQuery('.operand_val_1.<?php echo esc_attr( $unique_id ); ?>').selectWoo();</script>
275	<?php
276	}
277
278	/**
279	* Parse filter and return sql query to be merged in ticket model query builder
280	*
281	* @param WPSC_Custom_Field $cf - custom field of this type.
282	* @param mixed $compare - comparison operator.
283	* @param mixed $val - value to compare.
284	* @return string
285	*/
286	public static function parse_filter( $cf, $compare, $val ) {
287
288	$str = '';
289
290	switch ( $compare ) {
291
292	case '=':
293	$str = 't.' . $cf->slug . '=\'' . esc_sql( $val ) . '\'';
294	break;
295
296	case 'IN':
297	$str = 'CONVERT(t.' . $cf->slug . ' USING utf8) IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
298	break;
299
300	case 'NOT IN':
301	$str = 'CONVERT(t.' . $cf->slug . ' USING utf8) NOT IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
302	break;
303
304	default:
305	$str = '1=1';
306	}
307
308	return $str;
309	}
310
311	/**
312	* Check ticket condition
313	*
314	* @param array $condition - array with condition data.
315	* @param WPSC_Custom_Field $cf - custom field object.
316	* @param WPSC_Ticket $ticket - ticket object.
317	* @return boolean
318	*/
319	public static function is_valid_ticket_condition( $condition, $cf, $ticket ) {
320
321	if ( ! is_object( $ticket->{$cf->slug} ) ) {
322	return false;
323	}
324
325	$flag = true;
326
327	switch ( $condition['operator'] ) {
328
329	case '=':
330	$flag = $ticket->{$cf->slug}->id == $condition['operand_val_1'] ? true : false;
331	break;
332
333	case 'IN':
334	$flag = in_array( $ticket->{$cf->slug}->id, $condition['operand_val_1'] );
335	break;
336
337	case 'NOT IN':
338	$flag = ! in_array( $ticket->{$cf->slug}->id, $condition['operand_val_1'] );
339	break;
340
341	default:
342	$flag = true;
343	}
344
345	return $flag;
346	}
347
348	/**
349	* Return default value for custom field of this type
350	*
351	* @param WPSC_Custom_Field $cf - custom field object.
352	* @return mixed
353	*/
354	public static function get_default_value( $cf ) {
355
356	return $cf->default_value[0];
357	}
358
359	/**
360	* Check and return custom field value for new ticket to be created.
361	* This function is used by filter for set create ticket form and called directly by my-profile for each applicable custom fields.
362	* Ignore phpcs nonce issue as we already checked where it is called from.
363	*
364	* @param array $data - Array of values to to stored in ticket in an insert function.
365	* @param array $custom_fields - Array containing all applicable custom fields indexed by unique custom field types.
366	* @param boolean $is_my_profile - Whether it or not it is created from my-profile. This function is used by create ticket as well as my-profile. Due to customer fields handling is done same way, this flag gives apportunity to identify where it being called.
367	* @return array
368	*/
369	public static function set_create_ticket_data( $data, $custom_fields, $is_my_profile ) {
370
371	$data['status'] = self::get_default_value( $custom_fields[ self::$slug ][0] );
372	return $data;
373	}
374
375	/**
376	* Set create ticket data for rest api request
377	*
378	* @param array $data - create ticket data array.
379	* @param WP_REST_Request $request - rest request object.
380	* @param array $custom_fields - custom field objects indexed by unique custom field types.
381	* @return array
382	*/
383	public static function set_rest_ticket_data( $data, $request, $custom_fields ) {
384
385	$cf = WPSC_Custom_Field::get_cf_by_slug( 'status' );
386	$data['status'] = self::get_default_value( $cf );
387	return $data;
388	}
389
390	/**
391	* Add SQL joins to ticket model for this field type
392	*
393	* @param array $joins - array of join string that can be imploded later.
394	* @param array $filter - user filter.
395	* @return array
396	*/
397	public static function ticket_join( $joins, $filter ) {
398
399	global $wpdb;
400	if ( $filter['orderby_slug'] == 'status' ) {
401	$joins[] = 'LEFT JOIN ' . $wpdb->prefix . 'psmsc_statuses st ON t.status = st.id';
402	}
403	return $joins;
404	}
405
406	/**
407	* Return val field for meta query of this type of custom field
408	*
409	* @param array $condition - condition data.
410	* @return mixed
411	*/
412	public static function get_meta_value( $condition ) {
413
414	$operator = $condition['operator'];
415	switch ( $operator ) {
416
417	case '=':
418	case 'IN':
419	case 'NOT IN':
420	return $condition['operand_val_1'];
421	}
422	return false;
423	}
424
425	/**
426	* Close ticket
427	*
428	* @return void
429	*/
430	public static function it_close_ticket() {
431
432	if ( check_ajax_referer( 'wpsc_it_close_ticket', '_ajax_nonce', false ) != 1 ) {
433	wp_send_json_error( 'Unauthorised request!', 401 );
434	}
435
436	WPSC_Individual_Ticket::load_current_ticket();
437	$current_user = WPSC_Current_User::$current_user;
438	$ticket = WPSC_Individual_Ticket::$ticket;
439
440	if ( ! $ticket->is_active ) {
441	wp_send_json_error( 'Unauthorized!', 401 );
442	}
443
444	$gs = get_option( 'wpsc-gs-general' );
445	$tl_advanced = get_option( 'wpsc-tl-ms-advanced' );
446
447	$close_flag = false;
448	if (
449	( $current_user->customer->id == $ticket->customer->id && in_array( 'customer', $gs['allow-close-ticket'] ) ) \|\|
450	( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) && in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) )
451	) {
452	$close_flag = true;
453	}
454
455	$close_flag = apply_filters( 'wpsc_it_action_close_flag', $close_flag, $ticket );
456
457	if ( ! (
458	$close_flag &&
459	! (
460	$ticket->status->id == $gs['close-ticket-status'] \|\|
461	in_array( $ticket->status->id, $tl_advanced['closed-ticket-statuses'] )
462	)
463	) ) {
464	wp_send_json_error( 'Unauthorized!', 401 );
465	}
466
467	WPSC_Individual_Ticket::change_status( $ticket->status->id, $gs['close-ticket-status'], $current_user->customer->id );
468	wp_die();
469	}
470
471	/**
472	* Return data for this custom field while creating duplicate ticket
473	*
474	* @param WPSC_Custom_Field $cf - custom field object.
475	* @param WPSC_Ticket $ticket - ticket object.
476	* @return mixed
477	*/
478	public static function get_duplicate_ticket_data( $cf, $ticket ) {
479
480	return $cf->default_value[0];
481	}
482
483	/**
484	* Print generic input field for this type.
485	*
486	* @param WPSC_Custom_Field $cf - custom field object.
487	* @param WPSC_Status $value - optional. Input field will be printed with given value.
488	* @return void
489	*/
490	public static function print_cf_input( $cf, $value ) {
491
492	if ( ! is_object( $value ) ) {
493
494	$status = $value ? new WPSC_Status( $value ) : 0;
495	if ( $status && $status->id ) {
496	$value = $status;
497	}
498	}
499
500	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
501	$unique_id = uniqid( 'wpsc_' );
502	?>
503	<div class="wpsc-tff wpsc-sm-12 wpsc-md-12 wpsc-lg-12 wpsc-visible wpsc-xs-12" data-cft="<?php echo esc_attr( self::$slug ); ?>">
504	<div class="wpsc-tff-label">
505	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
506	</div>
507	<?php
508	$extra_info = stripslashes( $cf->extra_info );
509	if ( $extra_info ) :
510	?>
511	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
512	<?php
513	endif
514	?>
515	<select class="<?php echo esc_attr( $unique_id ); ?>" name="<?php echo esc_attr( $cf->slug ); ?>">
516	<option value=""></option>
517	<?php
518	foreach ( $statuses as $status ) {
519	?>
520	<option <?php $value && selected( $status->id, $value->id ); ?> value="<?php echo esc_attr( $status->id ); ?>"><?php echo esc_attr( $status->name ); ?></option>
521	<?php
522	}
523	?>
524	</select>
525	<script>
526	jQuery('select.<?php echo esc_attr( $unique_id ); ?>').selectWoo({
527	allowClear: true,
528	placeholder: "<?php echo esc_attr( $cf->placeholder_text ); ?>"
529	});
530	</script>
531	</div>
532	<?php
533	}
534
535	/**
536	* Get value for generic field from post.
537	* Ignore phpcs nonce issue as we already checked where it is called from.
538	*
539	* @param WPSC_Custom_Field $cf - custom field object.
540	* @return string
541	*/
542	public static function get_cf_input_val( $cf ) {
543
544	$value = isset( $_POST[ $cf->slug ] ) ? intval( $_POST[ $cf->slug ] ) : 0; // phpcs:ignore
545	$status = $value ? new WPSC_Status( $value ) : 0;
546	return $status && $status->id ? $value : '';
547	}
548
549	/**
550	* Print edit custom field properties
551	*
552	* @param WPSC_Custom_Fields $cf - custom field object.
553	* @param string $field_class - class name of field category.
554	* @return void
555	*/
556	public static function get_edit_custom_field_properties( $cf, $field_class ) {
557
558	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
559	?>
560	<div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
561	<div class="label-container">
562	<label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
563	</div>
564	<input name="extra_info" type="text" value="<?php echo esc_attr( $cf->extra_info ); ?>" autocomplete="off" />
565	</div>
566	<?php
567	endif;
568
569	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) :
570	$default_val = $cf->default_value ? $cf->default_value[0] : '';
571	?>
572	<div data-type="single-select" data-required="false" class="wpsc-input-group default_value">
573	<div class="label-container">
574	<label for="">
575	<?php esc_attr_e( 'Default value', 'supportcandy' ); ?>
576	<span class="required-char">*</span>
577	</label>
578	</div>
579	<select id="wpsc-default-ts" name="default_value">
580	<?php
581	$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
582	foreach ( $statuses as $status ) :
583	?>
584	<option <?php selected( $status->id, $default_val ); ?> value="<?php echo esc_attr( $status->id ); ?>"><?php echo esc_attr( $status->name ); ?></option>
585	<?php
586	endforeach;
587	?>
588	</select>
589	<script>
590	jQuery('#wpsc-default-ts').selectWoo({
591	allowClear: true,
592	placeholder: ""
593	});
594	</script>
595	</div>
596	<?php
597	endif;
598
599	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) :
600	?>
601	<div data-type="number" data-required="false" class="wpsc-input-group tl_width">
602	<div class="label-container">
603	<label for="">
604	<?php esc_attr_e( 'Ticket list width (pixels)', 'supportcandy' ); ?>
605	</label>
606	</div>
607	<input type="number" name="tl_width" value="<?php echo intval( $cf->tl_width ); ?>" autocomplete="off">
608	</div>
609	<?php
610	endif;
611	}
612
613	/**
614	* Set custom field properties. Can be used by add/edit custom field.
615	* Ignore phpcs nonce issue as we already checked where it is called from.
616	*
617	* @param WPSC_Custom_Field $cf - custom field object.
618	* @param string $field_class - class of field category.
619	* @return void
620	*/
621	public static function set_cf_properties( $cf, $field_class ) {
622
623	// extra info.
624	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) {
625	$cf->extra_info = isset( $_POST['extra_info'] ) ? sanitize_text_field( wp_unslash( $_POST['extra_info'] ) ) : ''; // phpcs:ignore
626	}
627
628	// default value.
629	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) {
630	$default_value = isset( $_POST['default_value'] ) ? intval( $_POST['default_value'] ) : 0; // phpcs:ignore
631	if ( $default_value ) {
632	$cf->default_value = array( $default_value );
633	}
634	}
635
636	// tl_width!
637	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) {
638	$tl_width = isset( $_POST['tl_width'] ) ? intval( $_POST['tl_width'] ) : 0; // phpcs:ignore
639	$cf->tl_width = $tl_width ? $tl_width : 100;
640	}
641
642	// save!
643	$cf->save();
644	}
645
646	/**
647	* Return orderby string
648	*
649	* @param WPSC_Custom_Field $cf - custom field object.
650	* @return string
651	*/
652	public static function get_orderby_string( $cf ) {
653
654	$statuses = implode(
655	',',
656	array_map(
657	fn( $status ) => $status->id,
658	WPSC_Status::find( array( 'items_per_page' => 0 ) )['results']
659	)
660	);
661	return 'FIELD( t.status, ' . $statuses . ' )';
662	}
663
664	/**
665	* Returns printable ticket value for custom field. Can be used in export tickets, replace macros etc.
666	*
667	* @param WPSC_Custom_Field $cf - custom field object.
668	* @param WPSC_Ticket $ticket - ticket object.
669	* @param string $module - module name.
670	* @return string
671	*/
672	public static function get_ticket_field_val( $cf, $ticket, $module = '' ) {
673
674	return apply_filters( 'wpsc_ticket_field_val_status', $ticket->status->name, $cf, $ticket, $module );
675	}
676
677	/**
678	* Print ticket value for given custom field on ticket list
679	*
680	* @param WPSC_Custom_Field $cf - custom field object.
681	* @param WPSC_Ticket $ticket - ticket object.
682	* @return void
683	*/
684	public static function print_tl_ticket_field_val( $cf, $ticket ) {
685
686	$status = $ticket->status;
687	?>
688	<div class="wpsc-tag" style="background-color: <?php echo esc_attr( $status->bg_color ); ?>; color:<?php echo esc_attr( $status->color ); ?>;"><?php echo esc_attr( $status->name ); ?></div>
689	<?php
690	}
691
692	/**
693	* Print ticket value for given custom field on widget
694	*
695	* @param WPSC_Custom_Field $cf - custom field object.
696	* @param WPSC_Ticket $ticket - ticket object.
697	* @return void
698	*/
699	public static function print_widget_ticket_field_val( $cf, $ticket ) {
700
701	self::print_tl_ticket_field_val( $cf, $ticket );
702	}
703
704	/**
705	* Print given value for custom field
706	*
707	* @param WPSC_Custom_Field $cf - custom field object.
708	* @param mixed $val - value to convert and print.
709	* @return void
710	*/
711	public static function print_val( $cf, $val ) {
712
713	$status = is_object( $val ) ? $val : new WPSC_Status( $val );
714	if ( $status->id ) {
715	?>
716	<div class="wpsc-tag" style="background-color: <?php echo esc_attr( $status->bg_color ); ?>; color:<?php echo esc_attr( $status->color ); ?>;"><?php echo esc_attr( $status->name ); ?></div>
717	<?php
718	} else {
719	esc_attr_e( 'None', 'supportcandy' );
720	}
721	}
722
723	/**
724	* Return printable value for history log macro
725	*
726	* @param WPSC_Custom_Field $cf - custom field object.
727	* @param mixed $val - value to convert and return.
728	* @return string
729	*/
730	public static function get_history_log_val( $cf, $val ) {
731
732	$status = is_object( $val ) ? $val : new WPSC_Status( $val );
733	return $status->id ? $status->name : esc_attr__( 'None', 'supportcandy' );
734	}
735
736	/**
737	* Print dashboard activity function
738	*
739	* @param WPSC_Custom_Field $cf - custom field object.
740	* @param array $recent_logs - recent_logs object.
741	* @param array $body - body object.
742	* @param int $view - check if frontend.
743	* @return string
744	*/
745	public static function print_activity( $cf, $recent_logs, $body, $view ) {
746
747	$url = WPSC_Functions::get_ticket_url( $recent_logs->ticket->id, $view );
748	$new_status = new WPSC_Status( $body->new );
749	if ( $new_status->id ) {
750	$status_value = $new_status->name;
751	} else {
752	$status_value = 'None';
753	}
754	return esc_attr( $recent_logs->customer->name ) . ' updated the ' . esc_attr( $cf->name ) . ' of <a href="' . esc_attr( $url ) . '" target="_blank">#' . esc_attr( $recent_logs->ticket->id ) . '</a> to ' . esc_attr( $status_value );
755	}
756	}
757	endif;
758
759	WPSC_DF_Status::init();
760