| 1 |
<?php |
| 2 |
if ( ! defined( 'ABSPATH' ) ) { |
| 3 |
exit; // Exit if accessed directly! |
| 4 |
} |
| 5 |
|
| 6 |
if ( ! class_exists( 'WPSC_Individual_Archive_Ticket' ) ) : |
| 7 |
|
| 8 |
final class WPSC_Individual_Archive_Ticket { |
| 9 |
|
| 10 |
/** |
| 11 |
* Current ticket object (ticket model object) |
| 12 |
* |
| 13 |
* @var WPSC_Archive_Ticket |
| 14 |
*/ |
| 15 |
public static $ticket; |
| 16 |
|
| 17 |
/** |
| 18 |
* Viewing profile of current user of this ticket |
| 19 |
* |
| 20 |
* @var string |
| 21 |
*/ |
| 22 |
public static $view_profile; |
| 23 |
|
| 24 |
/** |
| 25 |
* Reply profile of current user of this ticket |
| 26 |
* |
| 27 |
* @var string |
| 28 |
*/ |
| 29 |
public static $reply_profile; |
| 30 |
|
| 31 |
/** |
| 32 |
* Actions for the individual ticket |
| 33 |
* |
| 34 |
* @var array |
| 35 |
*/ |
| 36 |
private static $actions; |
| 37 |
|
| 38 |
/** |
| 39 |
* Submit actions |
| 40 |
* |
| 41 |
* @var array |
| 42 |
*/ |
| 43 |
private static $submit_actions; |
| 44 |
|
| 45 |
/** |
| 46 |
* Thread actions |
| 47 |
* |
| 48 |
* @var array |
| 49 |
*/ |
| 50 |
private static $thread_actions = array(); |
| 51 |
|
| 52 |
/** |
| 53 |
* Widget HTML displayed in two places, sidebar and body to maintain responsive behaviour. |
| 54 |
* By loading their HTML only once, we have optmized load time here. |
| 55 |
* |
| 56 |
* @var string |
| 57 |
*/ |
| 58 |
private static $widget_html; |
| 59 |
|
| 60 |
/** |
| 61 |
* Set whether ticket url is authenticated or not. |
| 62 |
* |
| 63 |
* @var boolean |
| 64 |
*/ |
| 65 |
public static $url_auth = false; |
| 66 |
|
| 67 |
/** |
| 68 |
* Archive ticket view |
| 69 |
* |
| 70 |
* @var array |
| 71 |
*/ |
| 72 |
public static $readonly = true; |
| 73 |
|
| 74 |
/** |
| 75 |
* Initialize the class |
| 76 |
* |
| 77 |
* @return void |
| 78 |
*/ |
| 79 |
public static function init() { |
| 80 |
|
| 81 |
add_action( 'wp_ajax_wpsc_get_individual_archive_ticket', array( __CLASS__, 'layout' ) ); |
| 82 |
add_action( 'wp_ajax_nopriv_wpsc_get_individual_archive_ticket', array( __CLASS__, 'layout' ) ); |
| 83 |
|
| 84 |
// Load older threads. |
| 85 |
add_action( 'wp_ajax_wpsc_load_older_archive_threads', array( __CLASS__, 'load_older_threads' ) ); |
| 86 |
add_action( 'wp_ajax_nopriv_wpsc_load_older_archive_threads', array( __CLASS__, 'load_older_threads' ) ); |
| 87 |
|
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// Restore archive ticket. |
| 89 |
add_action( 'wp_ajax_wpsc_it_restore_archived', array( __CLASS__, 'set_restore_archived' ) ); |
| 90 |
|
| 91 |
// Thread actions. |
| 92 |
add_action( 'wp_ajax_wpsc_it_archive_thread_info', array( __CLASS__, 'it_archive_thread_info' ) ); |
| 93 |
add_action( 'wp_ajax_nopriv_wpsc_it_archive_thread_info', array( __CLASS__, 'it_archive_thread_info' ) ); |
| 94 |
|
| 95 |
// Permanently delete archive ticket. |
| 96 |
add_action( 'wp_ajax_wpsc_iat_delete_permanently', array( __CLASS__, 'iat_delete_permanently' ) ); |
| 97 |
add_action( 'wp_ajax_nopriv_wpsc_iat_delete_permanently', array( __CLASS__, 'iat_delete_permanently' ) ); |
| 98 |
} |
| 99 |
|
| 100 |
/** |
| 101 |
* Ajax callback function for individual ticket |
| 102 |
* |
| 103 |
* @return void |
| 104 |
*/ |
| 105 |
public static function layout() { |
| 106 |
|
| 107 |
$current_user = WPSC_Current_User::$current_user; |
| 108 |
|
| 109 |
$gs = get_option( 'wpsc-gs-general' ); |
| 110 |
self::load_current_ticket(); |
| 111 |
self::load_actions(); |
| 112 |
self::load_widget_html();?> |
| 113 |
<div class="wpsc-it-container"> |
| 114 |
<div class="wpsc-it-body"> |
| 115 |
<?php |
| 116 |
self::get_actions(); |
| 117 |
self::get_subject(); |
| 118 |
self::get_mobile_widgets(); |
| 119 |
self::get_thread_section(); |
| 120 |
?> |
| 121 |
</div> |
| 122 |
<div class="wpsc-it-sidebar-widget-container wpsc-hidden-xs wpsc-hidden-sm"> |
| 123 |
<?php echo self::$widget_html; // phpcs:ignore?> |
| 124 |
</div> |
| 125 |
</div> |
| 126 |
<div style="display:none" id="wpsc-ticket-url"><?php echo esc_url( self::$ticket->get_url() ); ?></div> |
| 127 |
<input type="hidden" id="wpsc-current-ticket" value="<?php echo intval( self::$ticket->id ); ?>"> |
| 128 |
<input type="hidden" id="wpsc-current-agent" value="<?php echo $current_user->is_agent ? intval( $current_user->agent->id ) : 0; ?>"> |
| 129 |
<script> |
| 130 |
|
| 131 |
var arrow_up = '<?php WPSC_Icons::get( 'chevron-up' ); ?>'; |
| 132 |
var arrow_down = '<?php WPSC_Icons::get( 'chevron-down' ); ?>'; |
| 133 |
|
| 134 |
jQuery(document).ready(function() { |
| 135 |
|
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var widgets_hidden = JSON.parse(localStorage.getItem('wpsc_itw_hidden')) || []; |
| 137 |
widgets_hidden.forEach(function(widget){ |
| 138 |
|
| 139 |
jQuery('.' + widget).find(".wpsc-widget-body").hide(); |
| 140 |
jQuery('.' + widget).find(".wpsc-widget-header .wpsc-itw-toggle").html(arrow_down); |
| 141 |
}); |
| 142 |
|
| 143 |
jQuery('.wpsc-itw-toggle').on('click',function() { |
| 144 |
|
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var widgets_hidden = JSON.parse(localStorage.getItem('wpsc_itw_hidden')) || []; |
| 146 |
var widget = jQuery(this).data('widget'); |
| 147 |
|
| 148 |
if(widgets_hidden.includes(widget)){ |
| 149 |
|
| 150 |
jQuery('.' + widget).find(".wpsc-widget-body").slideDown(); |
| 151 |
jQuery('.' + widget).find(".wpsc-widget-header .wpsc-itw-toggle").html(arrow_up); |
| 152 |
|
| 153 |
widgets_hidden = widgets_hidden.filter(function(element) { |
| 154 |
return element !== widget; |
| 155 |
}); |
| 156 |
} else { |
| 157 |
|
| 158 |
jQuery('.' + widget).find(".wpsc-widget-body").slideUp(); |
| 159 |
jQuery('.' + widget).find(".wpsc-widget-header .wpsc-itw-toggle").html(arrow_down); |
| 160 |
widgets_hidden.push(widget); |
| 161 |
} |
| 162 |
|
| 163 |
localStorage.setItem('wpsc_itw_hidden', JSON.stringify(widgets_hidden)); |
| 164 |
}); |
| 165 |
}); |
| 166 |
</script> |
| 167 |
<?php |
| 168 |
do_action( 'wpsc_it_layout_section', self::$ticket ); |
| 169 |
wp_die(); |
| 170 |
} |
| 171 |
|
| 172 |
/** |
| 173 |
* Load current ticket using id we got from ajax request |
| 174 |
* Ignore phpcs nonce issue as we already checked where it is called from. |
| 175 |
* |
| 176 |
* @return void |
| 177 |
*/ |
| 178 |
public static function load_current_ticket() { |
| 179 |
|
| 180 |
$current_user = WPSC_Current_User::$current_user; |
| 181 |
|
| 182 |
$id = isset( $_POST['ticket_id'] ) ? intval( $_POST['ticket_id'] ) : 0; // phpcs:ignore |
| 183 |
if ( ! $id ) { |
| 184 |
wp_send_json_error( new WP_Error( '001', 'Unauthorized!' ), 401 ); |
| 185 |
} |
| 186 |
|
| 187 |
$ticket = new WPSC_Archive_Ticket( $id ); |
| 188 |
if ( ! $ticket->id ) { |
| 189 |
wp_send_json_error( new WP_Error( '002', 'Something went wrong!' ), 400 ); |
| 190 |
} |
| 191 |
self::$ticket = $ticket; |
| 192 |
|
| 193 |
// url authentication. |
| 194 |
$auth_code = isset( $_REQUEST['auth-code'] ) ? sanitize_text_field( $_REQUEST['auth-code'] ) : ''; // phpcs:ignore |
| 195 |
if ( ! $auth_code ) { |
| 196 |
$auth_code = isset( $_REQUEST['auth_code'] ) ? sanitize_text_field( $_REQUEST['auth_code'] ) : ''; // phpcs:ignore |
| 197 |
} |
| 198 |
if ( $auth_code && $ticket->auth_code == $auth_code ) { |
| 199 |
self::$url_auth = true; |
| 200 |
} |
| 201 |
|
| 202 |
// Set view profile as 'customer' if the user is either a valid logged-in customer or a guest with a valid auth code. |
| 203 |
if ( self::is_customer() || ( $current_user->is_guest && ! $current_user->is_customer && self::$url_auth ) ) { |
| 204 |
self::$view_profile = 'customer'; |
| 205 |
} |
| 206 |
|
| 207 |
// Check whether view profile is an agent. |
| 208 |
if ( $current_user->is_agent && self::has_ticket_cap( 'at' ) ) { |
| 209 |
self::$view_profile = 'agent'; |
| 210 |
} |
| 211 |
|
| 212 |
if ( ! self::$view_profile ) : |
| 213 |
?> |
| 214 |
<div style="align-item:center;" ><h6><?php esc_attr_e( 'Unauthorized access!', 'supportcandy' ); ?></h6></div> |
| 215 |
<?php |
| 216 |
wp_die(); |
| 217 |
endif; |
| 218 |
|
| 219 |
// Check if ticket is deleted and whether current user has access to deleted tickets. |
| 220 |
if ( ! ( self::$view_profile == 'agent' ) ) { |
| 221 |
wp_send_json_error( new WP_Error( '003', 'Unauthorized!' ), 401 ); |
| 222 |
} |
| 223 |
} |
| 224 |
|
| 225 |
/** |
| 226 |
* Load actions of ticket which will be used in action bar |
| 227 |
* |
| 228 |
* @return void |
| 229 |
*/ |
| 230 |
public static function load_actions() { |
| 231 |
|
| 232 |
$current_user = WPSC_Current_User::$current_user; |
| 233 |
|
| 234 |
// Refresh ticket. |
| 235 |
$actions = array( |
| 236 |
'refresh' => array( |
| 237 |
'label' => esc_attr__( 'Refresh', 'supportcandy' ), |
| 238 |
'callback' => 'wpsc_it_archive_ab_refresh(' . self::$ticket->id . ');', |
| 239 |
), |
| 240 |
); |
| 241 |
|
| 242 |
// Restore-archived. |
| 243 |
if ( $current_user->is_agent && self::has_ticket_cap( 'at' ) ) { |
| 244 |
$actions['restore-archived'] = array( |
| 245 |
'label' => esc_attr__( 'Restore', 'supportcandy' ), |
| 246 |
'callback' => 'wpsc_it_restore_archived(' . self::$ticket->id . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_restore_archived' ) ) . '\');', |
| 247 |
); |
| 248 |
} |
| 249 |
|
| 250 |
// Permanently delete. |
| 251 |
if ( $current_user->is_agent && $current_user->agent->has_cap( 'at-delete-access' ) ) { |
| 252 |
$actions['delete-permanently'] = array( |
| 253 |
'label' => esc_attr__( 'Delete Permanently', 'supportcandy' ), |
| 254 |
'callback' => 'wpsc_iat_delete_permanently(' . self::$ticket->id . ', \'' . esc_attr( wp_create_nonce( 'wpsc_iat_delete_permanently' ) ) . '\');', |
| 255 |
); |
| 256 |
} |
| 257 |
self::$actions = apply_filters( 'wpsc_individual_archive_ticket_actions', $actions, self::$ticket ); |
| 258 |
if ( self::$view_profile == 'agent' ) { |
| 259 |
|
| 260 |
// Thread actions. |
| 261 |
$thread_actions = array( |
| 262 |
'info' => array( |
| 263 |
'icon' => 'info-circle', |
| 264 |
'label' => esc_attr__( 'Info', 'supportcandy' ), |
| 265 |
'callback' => 'wpsc_it_thread_info', |
| 266 |
), |
| 267 |
); |
| 268 |
self::$thread_actions = apply_filters( 'wpsc_it_archive_thread_actions', $thread_actions ); |
| 269 |
} |
| 270 |
} |
| 271 |
|
| 272 |
/** |
| 273 |
* Load widget at once and save html to $widget_html |
| 274 |
* |
| 275 |
* @return void |
| 276 |
*/ |
| 277 |
private static function load_widget_html() { |
| 278 |
|
| 279 |
$current_user = WPSC_Current_User::$current_user; |
| 280 |
$widgets = get_option( 'wpsc-ticket-widget' ); |
| 281 |
ob_start(); |
| 282 |
|
| 283 |
do_action( 'wpsc_before_ticket_widget', self::$ticket ); |
| 284 |
|
| 285 |
foreach ( $widgets as $slug => $widget ) : |
| 286 |
if ( ! $widget['is_enable'] ) { |
| 287 |
continue; |
| 288 |
} |
| 289 |
if ( ! class_exists( $widget['class'] ) || ! method_exists( $widget['class'], 'print_archive_widget' ) ) { |
| 290 |
continue; |
| 291 |
} |
| 292 |
$widget['class']::print_archive_widget( self::$ticket, $widget ); |
| 293 |
endforeach; |
| 294 |
|
| 295 |
do_action( 'wpsc_after_ticket_widget', self::$ticket ); |
| 296 |
|
| 297 |
self::$widget_html = ob_get_clean(); |
| 298 |
} |
| 299 |
|
| 300 |
/** |
| 301 |
* Action bar where verious actions like refresh, close, duplicate, etc. are available |
| 302 |
* |
| 303 |
* @return void |
| 304 |
*/ |
| 305 |
public static function get_actions() { |
| 306 |
|
| 307 |
$actions_arr = array(); |
| 308 |
foreach ( self::$actions as $key => $action ) : |
| 309 |
ob_start(); |
| 310 |
?> |
| 311 |
<span |
| 312 |
class="wpsc-link wpsc-it-<?php echo esc_attr( $key ); ?>" |
| 313 |
onclick="<?php echo esc_attr( $action['callback'] ); ?>"> |
| 314 |
<?php echo esc_attr( $action['label'] ); ?> |
| 315 |
</span> |
| 316 |
<?php |
| 317 |
$actions_arr[] = ob_get_clean(); |
| 318 |
endforeach; |
| 319 |
?> |
| 320 |
|
| 321 |
<div class="wpsc-it-action-container"> |
| 322 |
<div class="wpsc-filter-actions"> |
| 323 |
<?php echo implode( '<div class="action-devider"></div>', $actions_arr ); // phpcs:ignore?> |
| 324 |
</div> |
| 325 |
</div> |
| 326 |
<?php |
| 327 |
} |
| 328 |
|
| 329 |
/** |
| 330 |
* Subject bar of the ticket |
| 331 |
* |
| 332 |
* @return void |
| 333 |
*/ |
| 334 |
public static function get_subject() { |
| 335 |
$gs = get_option( 'wpsc-gs-general' ); |
| 336 |
?> |
| 337 |
<div class="wpsc-it-body-item wpsc-it-subject-container"> |
| 338 |
<h2><?php echo '[' . esc_attr( $gs['ticket-alice'] ) . esc_attr( self::$ticket->id ) . '] ' . esc_attr( self::$ticket->subject ); ?></h2> |
| 339 |
</div> |
| 340 |
<?php |
| 341 |
} |
| 342 |
|
| 343 |
/** |
| 344 |
* Displayed only on sm and xs screens |
| 345 |
* |
| 346 |
* @return void |
| 347 |
*/ |
| 348 |
public static function get_mobile_widgets() { |
| 349 |
?> |
| 350 |
<div class="wpsc-it-body-item wpsc-it-mobile-widget-container wpsc-visible-xs wpsc-visible-sm"> |
| 351 |
<div class="wpsc-it-mob-widget-trigger-btn" onclick="wpsc_toggle_mob_it_widgets();"> |
| 352 |
<h2><?php esc_attr_e( 'Ticket Details', 'supportcandy' ); ?></h2> |
| 353 |
<span class="down"><?php WPSC_Icons::get( 'chevron-down' ); ?></span> |
| 354 |
<span class="up" style="display:none;"><?php WPSC_Icons::get( 'chevron-up' ); ?></span> |
| 355 |
</div> |
| 356 |
<div class="wpsc-it-mob-widgets-inner-container" data-status="0" style="display: none;"> |
| 357 |
<?php echo self::$widget_html; // phpcs:ignore?> |
| 358 |
</div> |
| 359 |
</div> |
| 360 |
<?php |
| 361 |
} |
| 362 |
|
| 363 |
/** |
| 364 |
* Get threads section of individual ticket |
| 365 |
* |
| 366 |
* @return void |
| 367 |
*/ |
| 368 |
public static function get_thread_section() { |
| 369 |
|
| 370 |
$gs = get_option( 'wpsc-gs-general' ); |
| 371 |
$filters = array( |
| 372 |
'meta_query' => array( |
| 373 |
'relation' => 'AND', |
| 374 |
array( |
| 375 |
'slug' => 'ticket', |
| 376 |
'compare' => '=', |
| 377 |
'val' => self::$ticket->id, |
| 378 |
), |
| 379 |
), |
| 380 |
'orderby' => 'id', |
| 381 |
'order' => 'DESC', |
| 382 |
); |
| 383 |
|
| 384 |
$thread_types = array( |
| 385 |
'slug' => 'type', |
| 386 |
'compare' => 'IN', |
| 387 |
'val' => array( 'report', 'reply' ), |
| 388 |
); |
| 389 |
|
| 390 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) { |
| 391 |
$thread_types['val'][] = 'note'; |
| 392 |
} |
| 393 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) { |
| 394 |
$thread_types['val'][] = 'log'; |
| 395 |
} |
| 396 |
|
| 397 |
$filters['meta_query'][] = $thread_types; |
| 398 |
|
| 399 |
$filters = apply_filters( 'wpsc_filter_ticket_threads', $filters ); |
| 400 |
|
| 401 |
$response = WPSC_Archive_Thread::find( $filters ); |
| 402 |
$last_id = $response['results'][ count( $response['results'] ) - 1 ]->id; |
| 403 |
|
| 404 |
if ( $response['has_next_page'] && $gs['reply-form-position'] == 'bottom' ) : |
| 405 |
?> |
| 406 |
<div class="wpsc-it-body-item" style="display: flex; justify-content:center; margin-bottom: 50px;"> |
| 407 |
<button class="wpsc-button small secondary" onclick="wpsc_load_older_archive_threads(this, <?php echo esc_attr( self::$ticket->id ); ?>);"><?php esc_attr_e( 'Load older communications', 'supportcandy' ); ?></button> |
| 408 |
</div> |
| 409 |
<?php |
| 410 |
endif; |
| 411 |
?> |
| 412 |
|
| 413 |
<div class="wpsc-it-body-item wpsc-it-thread-section-container"> |
| 414 |
<?php |
| 415 |
if ( $gs['reply-form-position'] == 'top' ) { |
| 416 |
foreach ( $response['results'] as $thread ) { |
| 417 |
if ( $thread->type == 'log' ) { |
| 418 |
self::print_log( $thread ); |
| 419 |
} else { |
| 420 |
self::print_thread( $thread ); |
| 421 |
} |
| 422 |
} |
| 423 |
} else { |
| 424 |
for ( $i = count( $response['results'] ) - 1; $i >= 0; $i-- ) { |
| 425 |
$thread = $response['results'][ $i ]; |
| 426 |
if ( $thread->type == 'log' ) { |
| 427 |
self::print_log( $thread ); |
| 428 |
} else { |
| 429 |
self::print_thread( $thread ); |
| 430 |
} |
| 431 |
} |
| 432 |
} |
| 433 |
?> |
| 434 |
</div> |
| 435 |
<script> |
| 436 |
jQuery(document).find('.thread-text').each(function(){ |
| 437 |
var height = parseInt(jQuery(this).height()); |
| 438 |
<?php |
| 439 |
$advanced = get_option( 'wpsc-ms-advanced-settings', array() ); |
| 440 |
if ( $advanced['view-more'] ) { |
| 441 |
?> |
| 442 |
if( height > 100){ |
| 443 |
jQuery(this).height(100); |
| 444 |
jQuery(this).parent().find('.wpsc-ticket-thread-expander').text(supportcandy.translations.view_more); |
| 445 |
jQuery(this).parent().find('.wpsc-ticket-thread-expander').show(); |
| 446 |
} |
| 447 |
<?php |
| 448 |
} else { |
| 449 |
?> |
| 450 |
jQuery(this).parent().find('.thread-text').height('auto'); |
| 451 |
<?php |
| 452 |
} |
| 453 |
?> |
| 454 |
}); |
| 455 |
supportcandy.threads = {last_thread: <?php echo esc_attr( $last_id ); ?>} |
| 456 |
</script> |
| 457 |
<?php |
| 458 |
if ( $response['has_next_page'] && $gs['reply-form-position'] == 'top' ) : |
| 459 |
?> |
| 460 |
<div class="wpsc-it-body-item" style="display: flex; justify-content:center; margin-bottom: 50px;"> |
| 461 |
<button class="wpsc-button small secondary" onclick="wpsc_load_older_archive_threads(this, <?php echo esc_attr( self::$ticket->id ); ?>);"><?php esc_attr_e( 'Load older communications', 'supportcandy' ); ?></button> |
| 462 |
</div> |
| 463 |
<?php |
| 464 |
endif; |
| 465 |
} |
| 466 |
|
| 467 |
/** |
| 468 |
* Print thread |
| 469 |
* |
| 470 |
* @param WPSC_Archive_Thread $thread - thread object. |
| 471 |
* @return void |
| 472 |
*/ |
| 473 |
public static function print_thread( $thread ) { |
| 474 |
|
| 475 |
// If thread is of type "Private Note", return if current user does not have permission to view logs. |
| 476 |
if ( $thread->type == 'note' && ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) ) { |
| 477 |
return; |
| 478 |
} |
| 479 |
|
| 480 |
// If thread is deleted, show only if current user has view log permission. It will show deleteted log with view content link. |
| 481 |
if ( ! $thread->is_active && ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) ) { |
| 482 |
return; |
| 483 |
} |
| 484 |
|
| 485 |
$settings = get_option( 'wpsc-gs-general' ); |
| 486 |
$current_user = WPSC_Current_User::$current_user; |
| 487 |
$advanced = get_option( 'wpsc-ms-advanced-settings', array() ); |
| 488 |
|
| 489 |
$now = new DateTime(); |
| 490 |
$date = $thread->date_created->setTimezone( wp_timezone() ); |
| 491 |
$time_diff_str = WPSC_Functions::date_interval_highest_unit_ago( $date->diff( $now ) ); |
| 492 |
$time_title = wp_date( $advanced['thread-date-format'], $thread->date_created->setTimezone( wp_timezone() )->getTimestamp() ); |
| 493 |
$time_date_str = wp_date( $advanced['thread-date-format'], $thread->date_created->setTimezone( wp_timezone() )->getTimestamp() ); |
| 494 |
$time_str = $advanced['thread-date-display-as'] == 'date' ? $time_date_str : $time_diff_str; |
| 495 |
|
| 496 |
if ( |
| 497 |
! is_object( $thread->seen ) && |
| 498 |
$current_user->customer == $thread->ticket->customer && |
| 499 |
in_array( $thread->type, array( 'report', 'reply' ) ) |
| 500 |
) { |
| 501 |
|
| 502 |
$today = new DateTime(); |
| 503 |
$thread->seen = $today->format( 'Y-m-d H:i:s' ); |
| 504 |
$thread->save(); |
| 505 |
} |
| 506 |
|
| 507 |
$classes = $thread->type == 'note' ? 'note' : 'reply'; |
| 508 |
if ( in_array( $thread->type, array( 'report', 'reply' ) ) ) { |
| 509 |
$thread_user = get_user_by( 'email', $thread->customer->email ); |
| 510 |
$user_class = $thread_user && $thread_user->has_cap( 'wpsc_agent' ) ? 'agent' : 'customer'; |
| 511 |
$classes = $classes . ' ' . $user_class; |
| 512 |
} |
| 513 |
$classes = apply_filters( 'wpsc_it_thread_add_classes', $classes, $thread ); |
| 514 |
self::$thread_actions = apply_filters( 'wpsc_it_filter_thread_actions', self::$thread_actions, $thread ); |
| 515 |
?> |
| 516 |
|
| 517 |
<div class="wpsc-thread <?php echo esc_attr( $classes ); ?> <?php echo esc_attr( $thread->id ); ?>"> |
| 518 |
|
| 519 |
<div class="thread-avatar"> |
| 520 |
<?php echo get_avatar( $thread->customer->email, 32 ); ?> |
| 521 |
</div> |
| 522 |
|
| 523 |
<div class="thread-body"> |
| 524 |
|
| 525 |
<div class="thread-header"> |
| 526 |
|
| 527 |
<div class="user-info"> |
| 528 |
<div style="display: flex;"> |
| 529 |
<h2 class="user-name"><?php echo esc_attr( $thread->customer->name ) . ' '; ?></h2> |
| 530 |
<h2> |
| 531 |
<small class="thread-type"> |
| 532 |
<i> |
| 533 |
<?php |
| 534 |
switch ( $thread->type ) { |
| 535 |
|
| 536 |
case 'report': |
| 537 |
esc_attr_e( 'reported', 'supportcandy' ); |
| 538 |
break; |
| 539 |
|
| 540 |
case 'reply': |
| 541 |
esc_attr_e( 'replied', 'supportcandy' ); |
| 542 |
break; |
| 543 |
|
| 544 |
case 'note': |
| 545 |
esc_attr_e( 'added a note', 'supportcandy' ); |
| 546 |
break; |
| 547 |
} |
| 548 |
?> |
| 549 |
</i> |
| 550 |
</small> |
| 551 |
</h2> |
| 552 |
</div> |
| 553 |
<span class="thread-time" title="<?php echo esc_attr( $time_title ); ?>"><?php echo esc_attr( $time_str ); ?></span> |
| 554 |
</div> |
| 555 |
<?php |
| 556 |
do_action( 'wpsc_it_thread_header', $thread ); |
| 557 |
if ( $thread->is_active ) { |
| 558 |
?> |
| 559 |
<div class="actions"> |
| 560 |
<?php |
| 561 |
foreach ( self::$thread_actions as $action ) : |
| 562 |
?> |
| 563 |
<span title="<?php echo esc_attr( $action['label'] ); ?>" onclick="<?php echo esc_attr( $action['callback'] ) . '(this, ' . esc_attr( self::$ticket->id ) . ',' . esc_attr( $thread->id ) . ', \'' . esc_attr( wp_create_nonce( $action['callback'] ) ) . '\', \'archive_ticket\')'; ?>"> |
| 564 |
<?php WPSC_Icons::get( $action['icon'] ); ?> |
| 565 |
</span> |
| 566 |
<?php |
| 567 |
endforeach; |
| 568 |
?> |
| 569 |
</div> |
| 570 |
<?php |
| 571 |
} |
| 572 |
?> |
| 573 |
|
| 574 |
</div> |
| 575 |
|
| 576 |
<div class="thread-text"> |
| 577 |
<?php |
| 578 |
if ( $thread->is_active ) { |
| 579 |
echo wp_kses_post( $thread->body ); |
| 580 |
} else { |
| 581 |
$logs = $thread->get_logs(); |
| 582 |
?> |
| 583 |
<i> |
| 584 |
<?php |
| 585 |
printf( |
| 586 |
/* translators: %1$s: customer name, %2$s: datetime */ |
| 587 |
esc_attr__( 'This thread was deleted by %1$s on %2$s.', 'supportcandy' ), |
| 588 |
'<strong>' . esc_attr( $logs[0]->modified_by->name ) . '</strong>', |
| 589 |
esc_attr( $logs[0]->date_created->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) |
| 590 |
); |
| 591 |
?> |
| 592 |
<a href="javascript:wpsc_it_view_deleted_thread(<?php echo intval( self::$ticket->id ); ?>, <?php echo intval( $thread->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_view_deleted_thread' ) ); ?>')"> |
| 593 |
<?php esc_attr_e( 'View thread!', 'supportcandy' ); ?> |
| 594 |
</a> |
| 595 |
</i> |
| 596 |
<?php |
| 597 |
} |
| 598 |
?> |
| 599 |
</div> |
| 600 |
|
| 601 |
<?php |
| 602 |
if ( $advanced['view-more'] ) { |
| 603 |
?> |
| 604 |
<div class="wpsc-ticket-thread-expander" onclick="wpsc_ticket_thread_expander_toggle(this);" style="display: none;"> |
| 605 |
<?php esc_attr_e( 'View More ...', 'supportcandy' ); ?> |
| 606 |
</div> |
| 607 |
<?php |
| 608 |
} |
| 609 |
|
| 610 |
// Thread attachments. |
| 611 |
if ( $thread->is_active && $thread->attachments ) { |
| 612 |
?> |
| 613 |
<div class="wpsc-thread-attachments"> |
| 614 |
<div class="wpsc-attachment-header"><?php esc_attr_e( 'Attachments:', 'supportcandy' ); ?></div> |
| 615 |
<?php |
| 616 |
foreach ( $thread->attachments as $attachment ) { |
| 617 |
?> |
| 618 |
<div class="wpsc-attachment-item"> |
| 619 |
<?php |
| 620 |
$download_url = site_url( '/' ) . '?wpsc_attachment=' . $attachment->id . '&auth_code=' . $thread->ticket->auth_code; |
| 621 |
?> |
| 622 |
<a class="wpsc-link" href="<?php echo esc_attr( $download_url ); ?>" target="_blank"> |
| 623 |
<span class="wpsc-attachment-name"><?php echo esc_attr( $attachment->name ); ?></span></a> |
| 624 |
</div> |
| 625 |
<?php |
| 626 |
} |
| 627 |
?> |
| 628 |
</div> |
| 629 |
<?php |
| 630 |
} |
| 631 |
|
| 632 |
// Thread logs. |
| 633 |
$logs = $thread->get_logs(); |
| 634 |
if ( $thread->is_active && self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) && $logs ) { |
| 635 |
?> |
| 636 |
<div class="wpsc-thread-logs"> |
| 637 |
<?php |
| 638 |
foreach ( $logs as $log ) { |
| 639 |
|
| 640 |
$log_body = json_decode( $log->body ); |
| 641 |
?> |
| 642 |
<div class="wpsc-thread-log-item"> |
| 643 |
<?php |
| 644 |
switch ( $log_body->type ) { |
| 645 |
|
| 646 |
case 'modify': |
| 647 |
printf( |
| 648 |
/* translators: %1$s: customer name, %2$s: date time */ |
| 649 |
esc_attr__( 'Modified by %1$s on %2$s.', 'supportcandy' ), |
| 650 |
'<strong>' . esc_attr( $log->modified_by->name ) . '</strong>', |
| 651 |
esc_attr( $log->date_created->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) |
| 652 |
); |
| 653 |
?> |
| 654 |
<a href="javascript:wpsc_it_view_thread_log(<?php echo intval( self::$ticket->id ); ?>, <?php echo intval( $thread->id ); ?>, <?php echo intval( $log->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_view_thread_log' ) ); ?>');" class="wpsc-link"> |
| 655 |
<?php esc_attr_e( 'View change', 'supportcandy' ); ?> |
| 656 |
</a> |
| 657 |
<?php |
| 658 |
break; |
| 659 |
|
| 660 |
case 'delete': |
| 661 |
printf( |
| 662 |
/* translators: %1$s: customer name, %2$s: date time */ |
| 663 |
esc_attr__( 'Deleted by %1$s on %2$s', 'supportcandy' ), |
| 664 |
'<strong>' . esc_attr( $log->modified_by->name ) . '</strong>', |
| 665 |
esc_attr( $log->date_created->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) |
| 666 |
); |
| 667 |
break; |
| 668 |
|
| 669 |
case 'restore': |
| 670 |
printf( |
| 671 |
/* translators: %1$s: customer name, %2$s: date time */ |
| 672 |
esc_attr__( 'Restored by %1$s on %2$s', 'supportcandy' ), |
| 673 |
'<strong>' . esc_attr( $log->modified_by->name ) . '</strong>', |
| 674 |
esc_attr( $log->date_created->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) |
| 675 |
); |
| 676 |
break; |
| 677 |
} |
| 678 |
?> |
| 679 |
</div> |
| 680 |
<?php |
| 681 |
} |
| 682 |
?> |
| 683 |
</div> |
| 684 |
<?php |
| 685 |
} |
| 686 |
?> |
| 687 |
|
| 688 |
</div> |
| 689 |
|
| 690 |
</div> |
| 691 |
<?php |
| 692 |
} |
| 693 |
|
| 694 |
/** |
| 695 |
* Print thread log |
| 696 |
* |
| 697 |
* @param WPSC_Archive_Thread $thread - thread object. |
| 698 |
* @return void |
| 699 |
*/ |
| 700 |
public static function print_log( $thread ) { |
| 701 |
|
| 702 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) ) { |
| 703 |
return; |
| 704 |
} |
| 705 |
|
| 706 |
$advanced = get_option( 'wpsc-ms-advanced-settings', array() ); |
| 707 |
$now = new DateTime(); |
| 708 |
$date = $thread->date_created->setTimezone( wp_timezone() ); |
| 709 |
$time_diff_str = WPSC_Functions::date_interval_highest_unit_ago( $date->diff( $now ) ); |
| 710 |
$title = wp_date( $advanced['thread-date-format'], $thread->date_created->setTimezone( wp_timezone() )->getTimestamp() ); |
| 711 |
$time_date_str = wp_date( $advanced['thread-date-format'], $thread->date_created->setTimezone( wp_timezone() )->getTimestamp() ); |
| 712 |
$time_str = $advanced['thread-date-display-as'] == 'date' ? $time_date_str : $time_diff_str; |
| 713 |
|
| 714 |
$body = json_decode( $thread->body ); |
| 715 |
$is_json = ( json_last_error() == JSON_ERROR_NONE ) ? true : false; |
| 716 |
|
| 717 |
if ( $is_json ) { |
| 718 |
|
| 719 |
$cf = WPSC_Custom_Field::get_cf_by_slug( $body->slug ); |
| 720 |
if ( ! $cf ) { |
| 721 |
return; |
| 722 |
} |
| 723 |
?> |
| 724 |
<div class="wpsc-thread log"> |
| 725 |
<div class="thread-avatar"> |
| 726 |
<?php |
| 727 |
if ( $thread->customer ) { |
| 728 |
echo get_avatar( $thread->customer->email, 32 ); |
| 729 |
} else { |
| 730 |
WPSC_Icons::get( 'system' ); |
| 731 |
} |
| 732 |
?> |
| 733 |
</div> |
| 734 |
<div class="thread-body"> |
| 735 |
<div class="thread-header"> |
| 736 |
<div class="user-info"> |
| 737 |
<div> |
| 738 |
<?php |
| 739 |
if ( $thread->customer ) { |
| 740 |
|
| 741 |
printf( |
| 742 |
/* translators: %1$s: User Name, %2$s: Field Name */ |
| 743 |
esc_attr__( '%1$s changed the %2$s', 'supportcandy' ), |
| 744 |
'<strong>' . esc_attr( $thread->customer->name ) . '</strong>', |
| 745 |
'<strong>' . esc_attr( $cf->name ) . '</strong>' |
| 746 |
); |
| 747 |
|
| 748 |
} else { |
| 749 |
|
| 750 |
printf( |
| 751 |
/* translators: %1$s: Field Name */ |
| 752 |
esc_attr__( 'The %1$s has been changed', 'supportcandy' ), |
| 753 |
'<strong>' . esc_attr( $cf->name ) . '</strong>' |
| 754 |
); |
| 755 |
} |
| 756 |
?> |
| 757 |
</div> |
| 758 |
<span class="thread-time" title="<?php echo esc_attr( $title ); ?>"><?php echo esc_attr( $time_str ); ?></span> |
| 759 |
</div> |
| 760 |
</div> |
| 761 |
<div class="wpsc-log-diff"> |
| 762 |
<div class="lhs"><?php $cf->type::print_val( $cf, $body->prev ); ?></div> |
| 763 |
<div class="transform-icon"> |
| 764 |
<?php |
| 765 |
if ( is_rtl() ) { |
| 766 |
WPSC_Icons::get( 'arrow-left' ); |
| 767 |
} else { |
| 768 |
WPSC_Icons::get( 'arrow-right' ); |
| 769 |
} |
| 770 |
?> |
| 771 |
</div> |
| 772 |
<div class="rhs"><?php $cf->type::print_val( $cf, $body->new ); ?></div> |
| 773 |
</div> |
| 774 |
</div> |
| 775 |
</div> |
| 776 |
<?php |
| 777 |
|
| 778 |
} else { |
| 779 |
|
| 780 |
?> |
| 781 |
<div class="wpsc-thread log"> |
| 782 |
<div class="thread-avatar"> |
| 783 |
<?php |
| 784 |
WPSC_Icons::get( 'system' ); |
| 785 |
?> |
| 786 |
</div> |
| 787 |
<div class="thread-body"> |
| 788 |
<div><?php echo wp_kses_post( $thread->body ); ?></div> |
| 789 |
<span class="thread-time" title="<?php echo esc_attr( $title ); ?>"><?php echo esc_attr( $time_str ); ?></span> |
| 790 |
</div> |
| 791 |
</div> |
| 792 |
<?php |
| 793 |
} |
| 794 |
} |
| 795 |
|
| 796 |
/** |
| 797 |
* Check whether current user is customer or not |
| 798 |
* |
| 799 |
* @return boolean |
| 800 |
*/ |
| 801 |
public static function is_customer() { |
| 802 |
|
| 803 |
$current_user = WPSC_Current_User::$current_user; |
| 804 |
if ( ! $current_user->is_customer ) { |
| 805 |
return false; |
| 806 |
} |
| 807 |
|
| 808 |
$adv_setting = get_option( 'wpsc-ms-advanced-settings' ); |
| 809 |
if ( $adv_setting['public-mode'] && ! $current_user->is_agent ) { |
| 810 |
return true; |
| 811 |
} |
| 812 |
|
| 813 |
$allowed_customers = apply_filters( 'wpsc_non_agent_ticket_customers_allowed', array( self::$ticket->customer->id ), self::$ticket ); |
| 814 |
if ( in_array( $current_user->customer->id, $allowed_customers ) ) { |
| 815 |
return true; |
| 816 |
} |
| 817 |
|
| 818 |
return false; |
| 819 |
} |
| 820 |
|
| 821 |
/** |
| 822 |
* Agent ticket access for cap |
| 823 |
* |
| 824 |
* @param string $cap - capability name. |
| 825 |
* @return boolean |
| 826 |
*/ |
| 827 |
public static function has_ticket_cap( $cap ) { |
| 828 |
|
| 829 |
$current_user = WPSC_Current_User::$current_user; |
| 830 |
|
| 831 |
$assigned_agents = array_map( |
| 832 |
fn ( $agent ) => $agent->id, |
| 833 |
self::$ticket->assigned_agent |
| 834 |
); |
| 835 |
|
| 836 |
$flag = false; |
| 837 |
if ( |
| 838 |
( |
| 839 |
! self::$ticket->assigned_agent && |
| 840 |
$current_user->agent->has_cap( $cap . '-unassigned' ) |
| 841 |
) || |
| 842 |
( |
| 843 |
in_array( $current_user->agent->id, $assigned_agents ) && |
| 844 |
$current_user->agent->has_cap( $cap . '-assigned-me' ) |
| 845 |
) || |
| 846 |
( |
| 847 |
self::$ticket->assigned_agent && |
| 848 |
! in_array( $current_user->agent->id, $assigned_agents ) && |
| 849 |
$current_user->agent->has_cap( $cap . '-assigned-others' ) |
| 850 |
) |
| 851 |
) { |
| 852 |
$flag = true; |
| 853 |
} |
| 854 |
|
| 855 |
return apply_filters( 'wpsc_it_has_ticket_cap', $flag, self::$ticket, $cap ); |
| 856 |
} |
| 857 |
|
| 858 |
/** |
| 859 |
* Load older threads |
| 860 |
* |
| 861 |
* @return void |
| 862 |
*/ |
| 863 |
public static function load_older_threads() { |
| 864 |
|
| 865 |
self::load_current_ticket(); |
| 866 |
self::load_actions(); |
| 867 |
|
| 868 |
$last_thread = isset( $_POST['last_thread'] ) ? intval( $_POST['last_thread'] ) : 0; // phpcs:ignore |
| 869 |
if ( ! $last_thread ) { |
| 870 |
wp_send_json_error( new WP_Error( '004', 'Bad request!' ), 401 ); |
| 871 |
} |
| 872 |
|
| 873 |
$gs = get_option( 'wpsc-gs-general' ); |
| 874 |
$filters = array( |
| 875 |
'meta_query' => array( |
| 876 |
'relation' => 'AND', |
| 877 |
array( |
| 878 |
'slug' => 'ticket', |
| 879 |
'compare' => '=', |
| 880 |
'val' => self::$ticket->id, |
| 881 |
), |
| 882 |
array( |
| 883 |
'slug' => 'id', |
| 884 |
'compare' => '<', |
| 885 |
'val' => $last_thread, |
| 886 |
), |
| 887 |
), |
| 888 |
'orderby' => 'id', |
| 889 |
'order' => 'DESC', |
| 890 |
); |
| 891 |
|
| 892 |
$thread_types = array( |
| 893 |
'slug' => 'type', |
| 894 |
'compare' => 'IN', |
| 895 |
'val' => array( 'report', 'reply' ), |
| 896 |
); |
| 897 |
|
| 898 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) { |
| 899 |
$thread_types['val'][] = 'note'; |
| 900 |
} |
| 901 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) { |
| 902 |
$thread_types['val'][] = 'log'; |
| 903 |
} |
| 904 |
|
| 905 |
$filters['meta_query'][] = $thread_types; |
| 906 |
|
| 907 |
$response = WPSC_Archive_Thread::find( $filters ); |
| 908 |
$last_id = $response['results'][ count( $response['results'] ) - 1 ]->id; |
| 909 |
|
| 910 |
ob_start(); |
| 911 |
if ( $gs['reply-form-position'] == 'top' ) { |
| 912 |
foreach ( $response['results'] as $thread ) { |
| 913 |
if ( $thread->type == 'log' ) { |
| 914 |
self::print_log( $thread ); |
| 915 |
} else { |
| 916 |
self::print_thread( $thread ); |
| 917 |
} |
| 918 |
} |
| 919 |
} else { |
| 920 |
for ( $i = count( $response['results'] ) - 1; $i >= 0; $i-- ) { |
| 921 |
$thread = $response['results'][ $i ]; |
| 922 |
if ( $thread->type == 'log' ) { |
| 923 |
self::print_log( $thread ); |
| 924 |
} else { |
| 925 |
self::print_thread( $thread ); |
| 926 |
} |
| 927 |
} |
| 928 |
} |
| 929 |
$threads = ob_get_clean(); |
| 930 |
|
| 931 |
$html_response = array( |
| 932 |
'last_thread' => $last_id, |
| 933 |
'has_next_page' => $response['has_next_page'], |
| 934 |
'threads' => $threads, |
| 935 |
); |
| 936 |
|
| 937 |
wp_send_json( $html_response ); |
| 938 |
wp_die(); |
| 939 |
} |
| 940 |
|
| 941 |
/** |
| 942 |
* Restore the given ticket by moving it and its threads to the ticket/thread tables. |
| 943 |
* |
| 944 |
* @return void |
| 945 |
*/ |
| 946 |
public static function set_restore_archived() { |
| 947 |
|
| 948 |
if ( check_ajax_referer( 'wpsc_it_restore_archived', '_ajax_nonce', false ) != 1 ) { |
| 949 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 950 |
} |
| 951 |
|
| 952 |
$ticket_id = isset( $_POST['ticket_id'] ) ? intval( $_POST['ticket_id'] ) : 0; |
| 953 |
if ( ! $ticket_id ) { |
| 954 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 955 |
} |
| 956 |
|
| 957 |
$ticket = new WPSC_Archive_Ticket( $ticket_id ); |
| 958 |
if ( ! $ticket->id ) { |
| 959 |
wp_send_json_error( new WP_Error( '002', 'Something went wrong!' ), 400 ); |
| 960 |
} |
| 961 |
|
| 962 |
$success = WPSC_Archive_Ticket::restore_archive_ticket( $ticket ); |
| 963 |
if ( $success ) { |
| 964 |
$ticket = new WPSC_Ticket( $ticket->id ); |
| 965 |
do_action( 'wpsc_ticket_restore', $ticket ); |
| 966 |
} |
| 967 |
} |
| 968 |
|
| 969 |
/** |
| 970 |
* Get thread info |
| 971 |
* |
| 972 |
* @return void |
| 973 |
*/ |
| 974 |
public static function it_archive_thread_info() { |
| 975 |
|
| 976 |
if ( check_ajax_referer( 'wpsc_it_thread_info', '_ajax_nonce', false ) != 1 ) { |
| 977 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 978 |
} |
| 979 |
|
| 980 |
self::load_current_ticket(); |
| 981 |
|
| 982 |
$current_user = WPSC_Current_User::$current_user; |
| 983 |
|
| 984 |
if ( ! ( self::$view_profile == 'agent' ) ) { |
| 985 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 986 |
} |
| 987 |
|
| 988 |
$title = esc_attr__( 'Thread info', 'supportcandy' ); |
| 989 |
|
| 990 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 991 |
if ( ! $thread_id ) { |
| 992 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 993 |
} |
| 994 |
|
| 995 |
$thread = new WPSC_Archive_Thread( $thread_id ); |
| 996 |
if ( ! $thread->id ) { |
| 997 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 998 |
} |
| 999 |
|
| 1000 |
if ( self::$ticket != $thread->ticket ) { |
| 1001 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 1002 |
} |
| 1003 |
|
| 1004 |
$settings = get_option( 'wpsc-gs-general', array() ); |
| 1005 |
$advanced = get_option( 'wpsc-ms-advanced-settings', array() ); |
| 1006 |
$ip_address = $thread->ip_address ? $thread->ip_address : esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 1007 |
$os = $thread->os ? $thread->os : esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 1008 |
$browser = $thread->browser ? $thread->browser : esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 1009 |
$source = $thread->source && isset( WPSC_DF_Source::$sources[ $thread->source ] ) ? WPSC_DF_Source::$sources[ $thread->source ] : esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 1010 |
|
| 1011 |
ob_start(); |
| 1012 |
?> |
| 1013 |
<div class="wpsc-thread-info"> |
| 1014 |
|
| 1015 |
<div class="info-list-item"> |
| 1016 |
<div class="info-label"><?php esc_attr_e( 'Name', 'supportcandy' ); ?>:</div> |
| 1017 |
<div class="info-val"><?php echo esc_attr( $thread->customer->name ); ?></div> |
| 1018 |
</div> |
| 1019 |
<?php |
| 1020 |
|
| 1021 |
if ( $current_user->is_agent && in_array( $current_user->agent->role, $settings['allow-ar-thread-email'] ) ) { |
| 1022 |
?> |
| 1023 |
<div class="info-list-item"> |
| 1024 |
<div class="info-label"><?php esc_attr_e( 'Email Address', 'supportcandy' ); ?>:</div> |
| 1025 |
<div class="info-val"><?php echo esc_attr( $thread->customer->email ); ?></div> |
| 1026 |
</div> |
| 1027 |
<?php |
| 1028 |
} |
| 1029 |
?> |
| 1030 |
|
| 1031 |
<div class="info-list-item"> |
| 1032 |
<div class="info-label"><?php esc_attr_e( 'Source', 'supportcandy' ); ?>:</div> |
| 1033 |
<div class="info-val"><?php echo esc_attr( $source ); ?></div> |
| 1034 |
</div> |
| 1035 |
|
| 1036 |
<div class="info-list-item"> |
| 1037 |
<div class="info-label"><?php esc_attr_e( 'IP Address', 'supportcandy' ); ?>:</div> |
| 1038 |
<div class="info-val"><?php echo esc_attr( $ip_address ); ?></div> |
| 1039 |
</div> |
| 1040 |
|
| 1041 |
<div class="info-list-item"> |
| 1042 |
<div class="info-label"><?php esc_attr_e( 'Browser', 'supportcandy' ); ?>:</div> |
| 1043 |
<div class="info-val"><?php echo esc_attr( $browser ); ?></div> |
| 1044 |
</div> |
| 1045 |
|
| 1046 |
<div class="info-list-item"> |
| 1047 |
<div class="info-label"><?php esc_attr_e( 'Operating System', 'supportcandy' ); ?>:</div> |
| 1048 |
<div class="info-val"><?php echo esc_attr( $os ); ?></div> |
| 1049 |
</div> |
| 1050 |
|
| 1051 |
<?php |
| 1052 |
if ( $thread->type == 'reply' && $thread->customer != $thread->ticket->customer ) { |
| 1053 |
?> |
| 1054 |
<div class="info-list-item"> |
| 1055 |
<div class="info-label"><?php esc_attr_e( 'Seen', 'supportcandy' ); ?>:</div> |
| 1056 |
<div class="info-val"> |
| 1057 |
<?php echo is_object( $thread->seen ) ? esc_attr( $thread->seen->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) : esc_attr_e( 'No', 'supportcandy' ); ?> |
| 1058 |
</div> |
| 1059 |
</div> |
| 1060 |
<?php |
| 1061 |
} |
| 1062 |
do_action( 'wpsc_thread_info_body', $thread ); |
| 1063 |
?> |
| 1064 |
</div> |
| 1065 |
<?php |
| 1066 |
$body = ob_get_clean(); |
| 1067 |
|
| 1068 |
ob_start(); |
| 1069 |
?> |
| 1070 |
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();"> |
| 1071 |
<?php esc_attr_e( 'Close', 'supportcandy' ); ?> |
| 1072 |
</button> |
| 1073 |
<?php |
| 1074 |
$footer = ob_get_clean(); |
| 1075 |
|
| 1076 |
$response = array( |
| 1077 |
'title' => $title, |
| 1078 |
'body' => $body, |
| 1079 |
'footer' => $footer, |
| 1080 |
); |
| 1081 |
wp_send_json( $response ); |
| 1082 |
} |
| 1083 |
|
| 1084 |
/** |
| 1085 |
* Permanently delete ticket ajax request |
| 1086 |
* |
| 1087 |
* @return void |
| 1088 |
*/ |
| 1089 |
public static function iat_delete_permanently() { |
| 1090 |
|
| 1091 |
if ( check_ajax_referer( 'wpsc_iat_delete_permanently', '_ajax_nonce', false ) != 1 ) { |
| 1092 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 1093 |
} |
| 1094 |
|
| 1095 |
$current_user = WPSC_Current_User::$current_user; |
| 1096 |
if ( ! $current_user->is_agent ) { |
| 1097 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 1098 |
} |
| 1099 |
|
| 1100 |
$ticket_id = isset( $_POST['ticket_id'] ) ? intval( $_POST['ticket_id'] ) : 0; |
| 1101 |
if ( ! $ticket_id ) { |
| 1102 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 1103 |
} |
| 1104 |
|
| 1105 |
$ticket = new WPSC_Archive_Ticket( $ticket_id ); |
| 1106 |
if ( ! $ticket->id ) { |
| 1107 |
wp_send_json_error( new WP_Error( '002', 'Something went wrong!' ), 400 ); |
| 1108 |
} |
| 1109 |
|
| 1110 |
if ( ! $current_user->agent->has_cap( 'at-delete-access' ) ) { |
| 1111 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 1112 |
} |
| 1113 |
|
| 1114 |
self::delete_archive_ticket( $ticket ); |
| 1115 |
} |
| 1116 |
|
| 1117 |
/** |
| 1118 |
* Delete ticket permanently. |
| 1119 |
* |
| 1120 |
* @param WPSC_Ticket $ticket - ticket object. |
| 1121 |
* @return void |
| 1122 |
*/ |
| 1123 |
public static function delete_archive_ticket( $ticket ) { |
| 1124 |
|
| 1125 |
WPSC_Archive_Ticket::destroy( $ticket ); |
| 1126 |
do_action( 'wpsc_ticket_delete_permanently', $ticket ); |
| 1127 |
} |
| 1128 |
} |
| 1129 |
endif; |
| 1130 |
WPSC_Individual_Archive_Ticket::init(); |
| 1131 |
|
