| 1 |
<?php |
| 2 |
if ( ! defined( 'ABSPATH' ) ) { |
| 3 |
exit; // Exit if accessed directly! |
| 4 |
} |
| 5 |
|
| 6 |
if ( ! class_exists( 'WPSC_Individual_Ticket' ) ) : |
| 7 |
|
| 8 |
final class WPSC_Individual_Ticket { |
| 9 |
|
| 10 |
/** |
| 11 |
* Current ticket object (ticket model object) |
| 12 |
* |
| 13 |
* @var WPSC_Ticket |
| 14 |
*/ |
| 15 |
public static $ticket; |
| 16 |
|
| 17 |
/** |
| 18 |
* Viewing profile of current user of this ticket |
| 19 |
* |
| 20 |
* @var string |
| 21 |
*/ |
| 22 |
public static $view_profile; |
| 23 |
|
| 24 |
/** |
| 25 |
* Reply profile of current user of this ticket |
| 26 |
* |
| 27 |
* @var string |
| 28 |
*/ |
| 29 |
public static $reply_profile; |
| 30 |
|
| 31 |
/** |
| 32 |
* Actions for the individual ticket |
| 33 |
* |
| 34 |
* @var array |
| 35 |
*/ |
| 36 |
private static $actions; |
| 37 |
|
| 38 |
/** |
| 39 |
* Submit actions |
| 40 |
* |
| 41 |
* @var array |
| 42 |
*/ |
| 43 |
private static $submit_actions; |
| 44 |
|
| 45 |
/** |
| 46 |
* Thread actions |
| 47 |
* |
| 48 |
* @var array |
| 49 |
*/ |
| 50 |
private static $thread_actions = array(); |
| 51 |
|
| 52 |
/** |
| 53 |
* Widget HTML displayed in two places, sidebar and body to maintain responsive behaviour. |
| 54 |
* By loading their HTML only once, we have optmized load time here. |
| 55 |
* |
| 56 |
* @var string |
| 57 |
*/ |
| 58 |
private static $widget_html; |
| 59 |
|
| 60 |
/** |
| 61 |
* Set whether ticket url is authenticated or not. |
| 62 |
* |
| 63 |
* @var boolean |
| 64 |
*/ |
| 65 |
public static $url_auth = false; |
| 66 |
|
| 67 |
/** |
| 68 |
* Set whether ticket action is restricted or not. |
| 69 |
* |
| 70 |
* @var boolean |
| 71 |
*/ |
| 72 |
public static $is_restricted = false; |
| 73 |
|
| 74 |
/** |
| 75 |
* Initialize the class |
| 76 |
* |
| 77 |
* @return void |
| 78 |
*/ |
| 79 |
public static function init() { |
| 80 |
|
| 81 |
add_action( 'wp_ajax_wpsc_get_individual_ticket', array( __CLASS__, 'layout' ) ); |
| 82 |
add_action( 'wp_ajax_nopriv_wpsc_get_individual_ticket', array( __CLASS__, 'layout' ) ); |
| 83 |
|
| 84 |
// Submit ticket. |
| 85 |
add_action( 'wp_ajax_wpsc_it_add_reply', array( __CLASS__, 'add_reply' ) ); |
| 86 |
add_action( 'wp_ajax_nopriv_wpsc_it_add_reply', array( __CLASS__, 'add_reply' ) ); |
| 87 |
|
| 88 |
// Submit note. |
| 89 |
add_action( 'wp_ajax_wpsc_it_add_note', array( __CLASS__, 'add_note' ) ); |
| 90 |
add_action( 'wp_ajax_nopriv_wpsc_it_add_note', array( __CLASS__, 'add_note' ) ); |
| 91 |
|
| 92 |
// Submit note. |
| 93 |
add_action( 'wp_ajax_wpsc_it_reply_and_close', array( __CLASS__, 'it_reply_and_close' ) ); |
| 94 |
add_action( 'wp_ajax_nopriv_wpsc_it_reply_and_close', array( __CLASS__, 'it_reply_and_close' ) ); |
| 95 |
|
| 96 |
// Duplicate ticket. |
| 97 |
add_action( 'wp_ajax_wpsc_it_get_duplicate_ticket', array( __CLASS__, 'get_duplicate_ticket' ) ); |
| 98 |
add_action( 'wp_ajax_nopriv_wpsc_it_get_duplicate_ticket', array( __CLASS__, 'get_duplicate_ticket' ) ); |
| 99 |
add_action( 'wp_ajax_wpsc_it_set_duplicate_ticket', array( __CLASS__, 'set_duplicate_ticket' ) ); |
| 100 |
add_action( 'wp_ajax_nopriv_wpsc_it_set_duplicate_ticket', array( __CLASS__, 'set_duplicate_ticket' ) ); |
| 101 |
|
| 102 |
// Delete ticket. |
| 103 |
add_action( 'wp_ajax_wpsc_it_delete_ticket', array( __CLASS__, 'set_delete_ticket' ) ); |
| 104 |
add_action( 'wp_ajax_nopriv_wpsc_it_delete_ticket', array( __CLASS__, 'set_delete_ticket' ) ); |
| 105 |
add_action( 'wp_ajax_wpsc_it_archive_ticket', array( __CLASS__, 'set_archive_ticket' ) ); |
| 106 |
add_action( 'wp_ajax_nopriv_wpsc_it_archive_ticket', array( __CLASS__, 'set_archive_ticket' ) ); |
| 107 |
add_action( 'wp_ajax_wpsc_it_ticket_restore', array( __CLASS__, 'ticket_restore' ) ); |
| 108 |
add_action( 'wp_ajax_nopriv_wpsc_it_ticket_restore', array( __CLASS__, 'ticket_restore' ) ); |
| 109 |
add_action( 'wp_ajax_wpsc_it_delete_permanently', array( __CLASS__, 'set_delete_ticket_permanently' ) ); |
| 110 |
add_action( 'wp_ajax_nopriv_wpsc_it_delete_permanently', array( __CLASS__, 'set_delete_ticket_permanently' ) ); |
| 111 |
|
| 112 |
// Thread actions. |
| 113 |
add_action( 'wp_ajax_wpsc_it_thread_info', array( __CLASS__, 'it_thread_info' ) ); |
| 114 |
add_action( 'wp_ajax_nopriv_wpsc_it_thread_info', array( __CLASS__, 'it_thread_info' ) ); |
| 115 |
add_action( 'wp_ajax_wpsc_it_get_edit_thread', array( __CLASS__, 'get_edit_thread' ) ); |
| 116 |
add_action( 'wp_ajax_nopriv_wpsc_it_get_edit_thread', array( __CLASS__, 'get_edit_thread' ) ); |
| 117 |
add_action( 'wp_ajax_wpsc_it_set_edit_thread', array( __CLASS__, 'set_edit_thread' ) ); |
| 118 |
add_action( 'wp_ajax_nopriv_wpsc_it_set_edit_thread', array( __CLASS__, 'set_edit_thread' ) ); |
| 119 |
add_action( 'wp_ajax_wpsc_it_get_thread', array( __CLASS__, 'get_thread_html' ) ); |
| 120 |
add_action( 'wp_ajax_nopriv_wpsc_it_get_thread', array( __CLASS__, 'get_thread_html' ) ); |
| 121 |
add_action( 'wp_ajax_wpsc_it_thread_delete', array( __CLASS__, 'delete_thread' ) ); |
| 122 |
add_action( 'wp_ajax_nopriv_wpsc_it_thread_delete', array( __CLASS__, 'delete_thread' ) ); |
| 123 |
add_action( 'wp_ajax_wpsc_it_view_thread_log', array( __CLASS__, 'view_thread_log' ) ); |
| 124 |
add_action( 'wp_ajax_nopriv_wpsc_it_view_thread_log', array( __CLASS__, 'view_thread_log' ) ); |
| 125 |
add_action( 'wp_ajax_wpsc_it_view_deleted_thread', array( __CLASS__, 'view_deleted_thread' ) ); |
| 126 |
add_action( 'wp_ajax_nopriv_wpsc_it_view_deleted_thread', array( __CLASS__, 'view_deleted_thread' ) ); |
| 127 |
add_action( 'wp_ajax_wpsc_it_restore_thread', array( __CLASS__, 'restore_thread' ) ); |
| 128 |
add_action( 'wp_ajax_nopriv_wpsc_it_restore_thread', array( __CLASS__, 'restore_thread' ) ); |
| 129 |
add_action( 'wp_ajax_wpsc_it_thread_delete_permanently', array( __CLASS__, 'thread_delete_permanently' ) ); |
| 130 |
add_action( 'wp_ajax_nopriv_wpsc_it_thread_delete_permanently', array( __CLASS__, 'thread_delete_permanently' ) ); |
| 131 |
add_action( 'wp_ajax_wpsc_it_thread_new_ticket', array( __CLASS__, 'it_thread_new_ticket' ) ); |
| 132 |
add_action( 'wp_ajax_nopriv_wpsc_it_thread_new_ticket', array( __CLASS__, 'it_thread_new_ticket' ) ); |
| 133 |
add_action( 'wp_ajax_wpsc_it_set_thread_new_ticket', array( __CLASS__, 'it_set_thread_new_ticket' ) ); |
| 134 |
add_action( 'wp_ajax_nopriv_wpsc_it_set_thread_new_ticket', array( __CLASS__, 'it_set_thread_new_ticket' ) ); |
| 135 |
|
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// Load older threads. |
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add_action( 'wp_ajax_wpsc_load_older_threads', array( __CLASS__, 'load_older_threads' ) ); |
| 138 |
add_action( 'wp_ajax_nopriv_wpsc_load_older_threads', array( __CLASS__, 'load_older_threads' ) ); |
| 139 |
|
| 140 |
// agent collision. |
| 141 |
add_filter( 'wp_ajax_wpsc_check_live_agents', array( __CLASS__, 'check_live_agents' ) ); |
| 142 |
add_action( 'wp_ajax_nopriv_wpsc_check_live_agents', array( __CLASS__, 'check_live_agents' ) ); |
| 143 |
} |
| 144 |
|
| 145 |
/** |
| 146 |
* Ajax callback function for individual ticket |
| 147 |
* |
| 148 |
* @return void |
| 149 |
*/ |
| 150 |
public static function layout() { |
| 151 |
|
| 152 |
$current_user = WPSC_Current_User::$current_user; |
| 153 |
|
| 154 |
$gs = get_option( 'wpsc-gs-general' ); |
| 155 |
self::load_current_ticket(); |
| 156 |
self::load_actions(); |
| 157 |
self::load_widget_html();?> |
| 158 |
<div class="wpsc-it-container"> |
| 159 |
<div class="wpsc-it-body"> |
| 160 |
<?php |
| 161 |
self::get_actions(); |
| 162 |
self::get_subject(); |
| 163 |
self::get_live_agents(); |
| 164 |
self::get_mobile_widgets(); |
| 165 |
if ( $gs['reply-form-position'] == 'top' ) { |
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self::get_reply_section(); |
| 167 |
self::get_thread_section(); |
| 168 |
} else { |
| 169 |
self::get_thread_section(); |
| 170 |
self::get_reply_section(); |
| 171 |
} |
| 172 |
?> |
| 173 |
</div> |
| 174 |
<div class="wpsc-it-sidebar-widget-container wpsc-hidden-xs wpsc-hidden-sm"> |
| 175 |
<?php echo self::$widget_html; // phpcs:ignore?> |
| 176 |
</div> |
| 177 |
</div> |
| 178 |
<div style="display:none" id="wpsc-ticket-url"><?php echo esc_url( self::$ticket->get_url() ); ?></div> |
| 179 |
<input type="hidden" id="wpsc-current-ticket" value="<?php echo intval( self::$ticket->id ); ?>"> |
| 180 |
<input type="hidden" id="wpsc-current-agent" value="<?php echo $current_user->is_agent ? intval( $current_user->agent->id ) : 0; ?>"> |
| 181 |
<script> |
| 182 |
|
| 183 |
var arrow_up = '<?php WPSC_Icons::get( 'chevron-up' ); ?>'; |
| 184 |
var arrow_down = '<?php WPSC_Icons::get( 'chevron-down' ); ?>'; |
| 185 |
|
| 186 |
jQuery(document).ready(function() { |
| 187 |
|
| 188 |
var widgets_hidden = JSON.parse(localStorage.getItem('wpsc_itw_hidden')) || []; |
| 189 |
widgets_hidden.forEach(function(widget){ |
| 190 |
|
| 191 |
jQuery('.' + widget).find(".wpsc-widget-body").hide(); |
| 192 |
jQuery('.' + widget).find(".wpsc-widget-header .wpsc-itw-toggle").html(arrow_down); |
| 193 |
}); |
| 194 |
|
| 195 |
jQuery('.wpsc-itw-toggle').on('click',function() { |
| 196 |
|
| 197 |
var widgets_hidden = JSON.parse(localStorage.getItem('wpsc_itw_hidden')) || []; |
| 198 |
var widget = jQuery(this).data('widget'); |
| 199 |
|
| 200 |
if(widgets_hidden.includes(widget)){ |
| 201 |
|
| 202 |
jQuery('.' + widget).find(".wpsc-widget-body").slideDown(); |
| 203 |
jQuery('.' + widget).find(".wpsc-widget-header .wpsc-itw-toggle").html(arrow_up); |
| 204 |
|
| 205 |
widgets_hidden = widgets_hidden.filter(function(element) { |
| 206 |
return element !== widget; |
| 207 |
}); |
| 208 |
} else { |
| 209 |
|
| 210 |
jQuery('.' + widget).find(".wpsc-widget-body").slideUp(); |
| 211 |
jQuery('.' + widget).find(".wpsc-widget-header .wpsc-itw-toggle").html(arrow_down); |
| 212 |
widgets_hidden.push(widget); |
| 213 |
} |
| 214 |
|
| 215 |
localStorage.setItem('wpsc_itw_hidden', JSON.stringify(widgets_hidden)); |
| 216 |
}); |
| 217 |
}); |
| 218 |
</script> |
| 219 |
<?php |
| 220 |
do_action( 'wpsc_it_layout_section', self::$ticket ); |
| 221 |
wp_die(); |
| 222 |
} |
| 223 |
|
| 224 |
/** |
| 225 |
* Load current ticket using id we got from ajax request |
| 226 |
* Ignore phpcs nonce issue as we already checked where it is called from. |
| 227 |
* |
| 228 |
* @return void |
| 229 |
*/ |
| 230 |
public static function load_current_ticket() { |
| 231 |
|
| 232 |
$current_user = WPSC_Current_User::$current_user; |
| 233 |
$id = isset( $_POST['ticket_id'] ) ? intval( $_POST['ticket_id'] ) : 0; // phpcs:ignore |
| 234 |
if ( ! $id ) { |
| 235 |
wp_send_json_error( new WP_Error( '001', 'Unauthorized!' ), 401 ); |
| 236 |
} |
| 237 |
|
| 238 |
$ticket = new WPSC_Ticket( $id ); |
| 239 |
if ( ! $ticket->id ) { |
| 240 |
$ticket = new WPSC_Archive_Ticket( $id ); |
| 241 |
if ( $ticket->id ) { |
| 242 |
?> |
| 243 |
<div style="align-item:center;" ><h6><?php esc_attr_e( 'Unauthorized access!', 'supportcandy' ); ?></h6></div> |
| 244 |
<?php |
| 245 |
wp_die(); |
| 246 |
} else { |
| 247 |
wp_send_json_error( new WP_Error( '002', 'Something went wrong!' ), 400 ); |
| 248 |
} |
| 249 |
} |
| 250 |
self::$ticket = $ticket; |
| 251 |
self::$is_restricted = WPSC_Ticket_Restrictions_Manager::is_restricted( $ticket ); |
| 252 |
|
| 253 |
// url authentication. |
| 254 |
$auth_code = isset( $_REQUEST['auth-code'] ) ? sanitize_text_field( $_REQUEST['auth-code'] ) : ''; // phpcs:ignore |
| 255 |
if ( ! $auth_code ) { |
| 256 |
$auth_code = isset( $_REQUEST['auth_code'] ) ? sanitize_text_field( $_REQUEST['auth_code'] ) : ''; // phpcs:ignore |
| 257 |
} |
| 258 |
if ( $auth_code && $ticket->auth_code == $auth_code ) { |
| 259 |
self::$url_auth = true; |
| 260 |
} |
| 261 |
|
| 262 |
// Set view profile as 'customer' if the user is either a valid logged-in customer or a guest with a valid auth code. |
| 263 |
if ( self::is_customer() || ( $current_user->is_guest && ! $current_user->is_customer && self::$url_auth ) ) { |
| 264 |
self::$view_profile = 'customer'; |
| 265 |
} |
| 266 |
|
| 267 |
// Check whether view profile is an agent. |
| 268 |
if ( $current_user->is_agent && self::has_ticket_cap( 'view' ) ) { |
| 269 |
self::$view_profile = 'agent'; |
| 270 |
} |
| 271 |
|
| 272 |
if ( ! self::$view_profile ) : |
| 273 |
?> |
| 274 |
<div style="align-item:center;" ><h6><?php esc_attr_e( 'Unauthorized access!', 'supportcandy' ); ?></h6></div> |
| 275 |
<?php |
| 276 |
wp_die(); |
| 277 |
endif; |
| 278 |
|
| 279 |
// Check if ticket is deleted and whether current user has access to deleted tickets. |
| 280 |
if ( ! self::$ticket->is_active && ! ( self::$view_profile == 'agent' ) ) { |
| 281 |
?> |
| 282 |
<div style="align-item:center;" ><h6><?php esc_attr_e( 'Unauthorized access!', 'supportcandy' ); ?></h6></div> |
| 283 |
<?php |
| 284 |
wp_die(); |
| 285 |
} |
| 286 |
} |
| 287 |
|
| 288 |
/** |
| 289 |
* Load actions of ticket which will be used in action bar |
| 290 |
* |
| 291 |
* @return void |
| 292 |
*/ |
| 293 |
public static function load_actions() { |
| 294 |
|
| 295 |
$current_user = WPSC_Current_User::$current_user; |
| 296 |
$actions = array( |
| 297 |
'refresh' => array( |
| 298 |
'label' => esc_attr__( 'Refresh', 'supportcandy' ), |
| 299 |
'callback' => 'wpsc_it_ab_refresh(' . self::$ticket->id . ');', |
| 300 |
), |
| 301 |
); |
| 302 |
|
| 303 |
$gs = get_option( 'wpsc-gs-general' ); |
| 304 |
$tl_advanced = get_option( 'wpsc-tl-ms-advanced' ); |
| 305 |
$ms_advanced = get_option( 'wpsc-ms-advanced-settings' ); |
| 306 |
|
| 307 |
$close_flag = false; |
| 308 |
if ( $current_user->is_customer && |
| 309 |
( |
| 310 |
( $current_user->customer->id == self::$ticket->customer->id && in_array( 'customer', $gs['allow-close-ticket'] ) ) || |
| 311 |
( $current_user->is_agent && self::has_ticket_cap( 'cs' ) && in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) ) |
| 312 |
) |
| 313 |
) { |
| 314 |
$close_flag = true; |
| 315 |
} |
| 316 |
|
| 317 |
$close_flag = apply_filters( 'wpsc_it_action_close_flag', $close_flag, self::$ticket ); |
| 318 |
|
| 319 |
if ( |
| 320 |
$close_flag && |
| 321 |
! ( |
| 322 |
self::$ticket->status->id == $gs['close-ticket-status'] || |
| 323 |
in_array( self::$ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) |
| 324 |
) |
| 325 |
) { |
| 326 |
$actions['close'] = array( |
| 327 |
'label' => esc_attr__( 'Close', 'supportcandy' ), |
| 328 |
'callback' => 'wpsc_it_close_ticket(' . self::$ticket->id . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_close_ticket' ) ) . '\');', |
| 329 |
); |
| 330 |
} |
| 331 |
|
| 332 |
// Duplicate. |
| 333 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'dt' ) ) { |
| 334 |
$actions['duplicate'] = array( |
| 335 |
'label' => esc_attr__( 'Duplicate', 'supportcandy' ), |
| 336 |
'callback' => 'wpsc_it_get_duplicate_ticket(' . self::$ticket->id . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_get_duplicate_ticket' ) ) . '\');', |
| 337 |
); |
| 338 |
} |
| 339 |
|
| 340 |
// Copy url. |
| 341 |
$actions['copy'] = array( |
| 342 |
'label' => esc_attr__( 'Copy URL', 'supportcandy' ), |
| 343 |
'callback' => 'wpsc_it_copy_url(' . self::$ticket->id . ');', |
| 344 |
); |
| 345 |
|
| 346 |
// Archive. |
| 347 |
if ( $current_user->is_agent && self::has_ticket_cap( 'at' ) ) { |
| 348 |
$actions['archive'] = array( |
| 349 |
'label' => esc_attr__( 'Archive', 'supportcandy' ), |
| 350 |
'callback' => 'wpsc_it_archive_ticket(' . self::$ticket->id . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_archive_ticket' ) ) . '\');', |
| 351 |
); |
| 352 |
} |
| 353 |
|
| 354 |
// Restore permanently delete. |
| 355 |
if ( $current_user->is_agent && self::has_ticket_cap( 'dtt' ) ) { |
| 356 |
$actions['restore'] = array( |
| 357 |
'label' => esc_attr__( 'Restore', 'supportcandy' ), |
| 358 |
'callback' => 'wpsc_it_ticket_restore(' . self::$ticket->id . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_ticket_restore' ) ) . '\');', |
| 359 |
); |
| 360 |
} |
| 361 |
|
| 362 |
// Delete. |
| 363 |
if ( $current_user->is_agent && self::has_ticket_cap( 'dtt' ) ) { |
| 364 |
$actions['delete'] = array( |
| 365 |
'label' => esc_attr__( 'Delete', 'supportcandy' ), |
| 366 |
'callback' => 'wpsc_it_delete_ticket(' . self::$ticket->id . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_delete_ticket' ) ) . '\');', |
| 367 |
); |
| 368 |
} |
| 369 |
|
| 370 |
// Permanently delete. |
| 371 |
if ( $current_user->is_agent && WPSC_Functions::is_site_admin() ) { |
| 372 |
$actions['delete-permanently'] = array( |
| 373 |
'label' => esc_attr__( 'Delete permanently', 'supportcandy' ), |
| 374 |
'callback' => 'wpsc_it_delete_permanently(' . self::$ticket->id . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_delete_permanently' ) ) . '\');', |
| 375 |
); |
| 376 |
} |
| 377 |
|
| 378 |
self::$actions = apply_filters( 'wpsc_individual_ticket_actions', $actions, self::$ticket ); |
| 379 |
|
| 380 |
if ( self::$view_profile == 'agent' ) { |
| 381 |
|
| 382 |
// Submit actions. |
| 383 |
$submit_actions = array(); |
| 384 |
if ( self::has_ticket_cap( 'reply' ) || self::is_customer() ) { |
| 385 |
$submit_actions['reply'] = array( |
| 386 |
'icon' => 'reply', |
| 387 |
'label' => esc_attr__( 'Reply', 'supportcandy' ), |
| 388 |
'callback' => 'wpsc_it_add_reply(' . self::$ticket->id . ');', |
| 389 |
); |
| 390 |
} |
| 391 |
if ( self::has_ticket_cap( 'pn' ) ) { |
| 392 |
$submit_actions['private-note'] = array( |
| 393 |
'icon' => 'notes', |
| 394 |
'label' => esc_attr__( 'Private Note', 'supportcandy' ), |
| 395 |
'callback' => 'wpsc_it_add_private_note(' . self::$ticket->id . ');', |
| 396 |
); |
| 397 |
} |
| 398 |
if ( ( self::has_ticket_cap( 'reply' ) && self::has_ticket_cap( 'cs' ) ) && |
| 399 |
! ( |
| 400 |
self::$ticket->status->id == $gs['close-ticket-status'] || |
| 401 |
in_array( self::$ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) |
| 402 |
) && |
| 403 |
( $current_user->is_agent && in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) ) && ( $ms_advanced['reply-close'] ) |
| 404 |
) { |
| 405 |
$submit_actions['reply-and-close'] = array( |
| 406 |
'icon' => 'reply', |
| 407 |
'label' => esc_attr__( 'Reply & Close', 'supportcandy' ), |
| 408 |
'callback' => 'wpsc_it_reply_and_close(' . self::$ticket->id . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_reply_and_close' ) ) . '\');', |
| 409 |
); |
| 410 |
} |
| 411 |
self::$submit_actions = apply_filters( 'wpsc_it_submit_actions', $submit_actions, self::$ticket ); |
| 412 |
|
| 413 |
// Thread actions. |
| 414 |
$thread_actions = array( |
| 415 |
'info' => array( |
| 416 |
'icon' => 'info-circle', |
| 417 |
'label' => esc_attr__( 'Info', 'supportcandy' ), |
| 418 |
'callback' => 'wpsc_it_thread_info', |
| 419 |
), |
| 420 |
'new-ticket' => array( |
| 421 |
'icon' => 'plus-square', |
| 422 |
'label' => esc_attr__( 'Create new ticket from this thread', 'supportcandy' ), |
| 423 |
'callback' => 'wpsc_it_thread_new_ticket', |
| 424 |
), |
| 425 |
); |
| 426 |
|
| 427 |
if ( self::has_ticket_cap( 'eth' ) ) { |
| 428 |
$thread_actions['edit'] = array( |
| 429 |
'icon' => 'edit', |
| 430 |
'label' => esc_attr__( 'Edit', 'supportcandy' ), |
| 431 |
'callback' => 'wpsc_it_get_edit_thread', |
| 432 |
); |
| 433 |
} |
| 434 |
|
| 435 |
if ( self::has_ticket_cap( 'dth' ) ) { |
| 436 |
$thread_actions['delete'] = array( |
| 437 |
'icon' => 'trash-alt', |
| 438 |
'label' => esc_attr__( 'Delete', 'supportcandy' ), |
| 439 |
'callback' => 'wpsc_it_thread_delete', |
| 440 |
); |
| 441 |
} |
| 442 |
self::$thread_actions = apply_filters( 'wpsc_it_thread_actions', $thread_actions, self::$ticket ); |
| 443 |
} |
| 444 |
} |
| 445 |
|
| 446 |
/** |
| 447 |
* Load widget at once and save html to $widget_html |
| 448 |
* |
| 449 |
* @return void |
| 450 |
*/ |
| 451 |
private static function load_widget_html() { |
| 452 |
|
| 453 |
$current_user = WPSC_Current_User::$current_user; |
| 454 |
$widgets = get_option( 'wpsc-ticket-widget' ); |
| 455 |
ob_start(); |
| 456 |
|
| 457 |
do_action( 'wpsc_before_ticket_widget', self::$ticket ); |
| 458 |
|
| 459 |
foreach ( $widgets as $slug => $widget ) : |
| 460 |
if ( ! $widget['is_enable'] ) { |
| 461 |
continue; |
| 462 |
} |
| 463 |
if ( ! class_exists( $widget['class'] ) ) { |
| 464 |
continue; |
| 465 |
} |
| 466 |
$widget['class']::print_widget( self::$ticket, $widget ); |
| 467 |
endforeach; |
| 468 |
|
| 469 |
do_action( 'wpsc_after_ticket_widget', self::$ticket ); |
| 470 |
|
| 471 |
self::$widget_html = ob_get_clean(); |
| 472 |
} |
| 473 |
|
| 474 |
/** |
| 475 |
* Action bar where verious actions like refresh, close, duplicate, etc. are available |
| 476 |
* |
| 477 |
* @return void |
| 478 |
*/ |
| 479 |
public static function get_actions() { |
| 480 |
|
| 481 |
$actions_arr = array(); |
| 482 |
foreach ( self::$actions as $key => $action ) : |
| 483 |
ob_start(); |
| 484 |
?> |
| 485 |
<span |
| 486 |
class="wpsc-link wpsc-it-<?php echo esc_attr( $key ); ?>" |
| 487 |
onclick="<?php echo esc_attr( $action['callback'] ); ?>"> |
| 488 |
<?php echo esc_attr( $action['label'] ); ?> |
| 489 |
</span> |
| 490 |
<?php |
| 491 |
$actions_arr[] = ob_get_clean(); |
| 492 |
endforeach; |
| 493 |
?> |
| 494 |
|
| 495 |
<div class="wpsc-it-action-container"> |
| 496 |
<div class="wpsc-filter-actions"> |
| 497 |
<?php echo implode( '<div class="action-devider"></div>', $actions_arr ); // phpcs:ignore?> |
| 498 |
</div> |
| 499 |
</div> |
| 500 |
<?php |
| 501 |
} |
| 502 |
|
| 503 |
/** |
| 504 |
* Subject bar of the ticket |
| 505 |
* |
| 506 |
* @return void |
| 507 |
*/ |
| 508 |
public static function get_subject() { |
| 509 |
$gs = get_option( 'wpsc-gs-general' ); |
| 510 |
?> |
| 511 |
<div class="wpsc-it-body-item wpsc-it-subject-container"> |
| 512 |
<h2><?php echo '[' . esc_attr( $gs['ticket-alice'] ) . esc_attr( self::$ticket->id ) . '] ' . esc_attr( self::$ticket->subject ); ?></h2> |
| 513 |
<?php |
| 514 |
if ( self::$ticket->is_active && self::$view_profile == 'agent' && self::has_ticket_cap( 'ctf' ) ) : |
| 515 |
?> |
| 516 |
<span onclick="wpsc_it_get_edit_subject(<?php echo esc_attr( self::$ticket->id ); ?>)"><?php WPSC_Icons::get( 'edit' ); ?></span> |
| 517 |
<?php |
| 518 |
endif |
| 519 |
?> |
| 520 |
</div> |
| 521 |
<?php |
| 522 |
} |
| 523 |
|
| 524 |
/** |
| 525 |
* Displayed only on sm and xs screens |
| 526 |
* |
| 527 |
* @return void |
| 528 |
*/ |
| 529 |
public static function get_mobile_widgets() { |
| 530 |
?> |
| 531 |
<div class="wpsc-it-body-item wpsc-it-mobile-widget-container wpsc-visible-xs wpsc-visible-sm"> |
| 532 |
<div class="wpsc-it-mob-widget-trigger-btn" onclick="wpsc_toggle_mob_it_widgets();"> |
| 533 |
<h2><?php esc_attr_e( 'Ticket Details', 'supportcandy' ); ?></h2> |
| 534 |
<span class="down"><?php WPSC_Icons::get( 'chevron-down' ); ?></span> |
| 535 |
<span class="up" style="display:none;"><?php WPSC_Icons::get( 'chevron-up' ); ?></span> |
| 536 |
</div> |
| 537 |
<div class="wpsc-it-mob-widgets-inner-container" data-status="0" style="display: none;"> |
| 538 |
<?php echo self::$widget_html; // phpcs:ignore?> |
| 539 |
</div> |
| 540 |
</div> |
| 541 |
<?php |
| 542 |
} |
| 543 |
|
| 544 |
/** |
| 545 |
* Get reply section of individual tickets |
| 546 |
* |
| 547 |
* @return void |
| 548 |
*/ |
| 549 |
public static function get_reply_section() { |
| 550 |
|
| 551 |
// Return if ticket is not active (deleted). |
| 552 |
if ( self::$is_restricted ) { |
| 553 |
return; |
| 554 |
} |
| 555 |
|
| 556 |
$current_user = WPSC_Current_User::$current_user; |
| 557 |
|
| 558 |
// URL authentication. |
| 559 |
if ( self::$url_auth && ! $current_user->is_customer ) { |
| 560 |
$gs = get_option( 'wpsc-gs-general' ); |
| 561 |
$page_settings = get_option( 'wpsc-gs-page-settings' ); |
| 562 |
?> |
| 563 |
<div class="wpsc_url_auth_sign_in wpsc-widget-body"> |
| 564 |
<p class="wpsc_auth_header"><?php esc_attr_e( 'You must sign in to submit a reply', 'supportcandy' ); ?></p> |
| 565 |
<p class="wpsc_auth_link wpsc-signin-customer"> |
| 566 |
<?php |
| 567 |
printf( |
| 568 |
/* translators: %s: Sign in */ |
| 569 |
esc_attr__( '%s using email and password (registered user)', 'supportcandy' ), |
| 570 |
'<a class="wpsc-link" href="javascript:wpsc_user_sign_in();">' . esc_attr__( 'Sign in', 'supportcandy' ) . '</a>' |
| 571 |
); |
| 572 |
?> |
| 573 |
</p> |
| 574 |
<?php |
| 575 |
if ( $page_settings['otp-login'] && in_array( 'guest', $gs['allow-create-ticket'] ) ) { |
| 576 |
?> |
| 577 |
<p class="wpsc_auth_link wpsc-signin-guest"> |
| 578 |
<?php |
| 579 |
printf( |
| 580 |
/* translators: %s: Sign in */ |
| 581 |
esc_attr__( '%s using email and one time password (guest user)', 'supportcandy' ), |
| 582 |
'<a class="wpsc-link" href="javascript:wpsc_get_guest_sign_in();">' . esc_attr__( 'Sign in', 'supportcandy' ) . '</a>' |
| 583 |
); |
| 584 |
?> |
| 585 |
</p> |
| 586 |
<?php |
| 587 |
} |
| 588 |
?> |
| 589 |
</div> |
| 590 |
<script> |
| 591 |
|
| 592 |
/** |
| 593 |
* Open sign in form |
| 594 |
* |
| 595 |
* @return void |
| 596 |
*/ |
| 597 |
function wpsc_user_sign_in() { |
| 598 |
var url = new URL(window.location.href); |
| 599 |
var search_params = url.searchParams; |
| 600 |
search_params.delete('auth_code'); |
| 601 |
search_params.delete('auth-code'); |
| 602 |
url.search = search_params.toString(); |
| 603 |
window.location.href = url.toString(); |
| 604 |
} |
| 605 |
|
| 606 |
/** |
| 607 |
* Get guest otp login screen |
| 608 |
* |
| 609 |
* @return void |
| 610 |
*/ |
| 611 |
function wpsc_get_guest_sign_in() { |
| 612 |
jQuery('.wpsc-body').remove(); |
| 613 |
jQuery('.wpsc-shortcode-container').html('<div class="wpsc-auth-container"><div class="auth-inner-container"></div></div>'); |
| 614 |
jQuery('.auth-inner-container').html(supportcandy.loader_html); |
| 615 |
var data = { action: 'wpsc_get_guest_sign_in' }; |
| 616 |
jQuery.post(supportcandy.ajax_url, data, function (res) { |
| 617 |
if (typeof(res) == "object") { |
| 618 |
alert(supportcandy.translations.something_wrong); |
| 619 |
window.location.reload(); |
| 620 |
} else { |
| 621 |
jQuery('.auth-inner-container').html(res); |
| 622 |
} |
| 623 |
}); |
| 624 |
} |
| 625 |
|
| 626 |
/** |
| 627 |
* Send login OTP |
| 628 |
* |
| 629 |
* @return void |
| 630 |
*/ |
| 631 |
function wpsc_authenticate_guest_login(el) { |
| 632 |
|
| 633 |
var dataform = new FormData(jQuery(el).closest('form')[0]); |
| 634 |
|
| 635 |
var email_address = dataform.get('email_address').trim(); |
| 636 |
if ( ! email_address ) { |
| 637 |
alert(supportcandy.translations.req_fields_missing); |
| 638 |
return; |
| 639 |
} |
| 640 |
|
| 641 |
if (!validateEmail(email_address)) { |
| 642 |
alert(supportcandy.translations.incorrect_email); |
| 643 |
return; |
| 644 |
} |
| 645 |
|
| 646 |
jQuery(el).text(supportcandy.translations.please_wait); |
| 647 |
jQuery.ajax({ |
| 648 |
url: supportcandy.ajax_url, |
| 649 |
type: 'POST', |
| 650 |
data: dataform, |
| 651 |
processData: false, |
| 652 |
contentType: false |
| 653 |
}).done(function (res) { |
| 654 |
if (typeof(res) == "object") { |
| 655 |
alert(supportcandy.translations.something_wrong); |
| 656 |
wpsc_get_guest_sign_in(); |
| 657 |
} else { |
| 658 |
jQuery('.auth-inner-container').html(res); |
| 659 |
} |
| 660 |
}).fail(function (res) { |
| 661 |
alert(supportcandy.translations.something_wrong); |
| 662 |
window.location.reload(); |
| 663 |
}); |
| 664 |
} |
| 665 |
|
| 666 |
/** |
| 667 |
* Confirm guest login auth |
| 668 |
* |
| 669 |
* @return void |
| 670 |
*/ |
| 671 |
function wpsc_confirm_guest_login(el) { |
| 672 |
|
| 673 |
jQuery('.auth-inner-container').html(supportcandy.loader_html); |
| 674 |
var dataform = new FormData(jQuery(el).closest('form')[0]); |
| 675 |
jQuery.ajax({ |
| 676 |
url: supportcandy.ajax_url, |
| 677 |
type: 'POST', |
| 678 |
data: dataform, |
| 679 |
processData: false, |
| 680 |
contentType: false |
| 681 |
}).done(function (res) { |
| 682 |
if (res.isSuccess == 1) { |
| 683 |
window.location.reload(); |
| 684 |
} else { |
| 685 |
alert(supportcandy.translations.something_wrong); |
| 686 |
wpsc_get_guest_sign_in(); |
| 687 |
} |
| 688 |
}); |
| 689 |
} |
| 690 |
</script> |
| 691 |
<?php |
| 692 |
return; |
| 693 |
} |
| 694 |
|
| 695 |
$flag = false; |
| 696 |
|
| 697 |
if ( self::$view_profile == 'agent' && self::$submit_actions ) { |
| 698 |
$flag = true; |
| 699 |
} |
| 700 |
|
| 701 |
if ( ! $flag && self::is_customer() ) { |
| 702 |
$flag = true; |
| 703 |
} |
| 704 |
|
| 705 |
$gs = get_option( 'wpsc-gs-general' ); |
| 706 |
$ms_advanced = get_option( 'wpsc-ms-advanced-settings' ); |
| 707 |
|
| 708 |
if ( |
| 709 |
self::$ticket->status->id == $gs['close-ticket-status'] && |
| 710 |
( |
| 711 |
( $current_user->is_agent && ! in_array( 'agent', $ms_advanced['allow-reply-to-close-ticket'] ) ) || |
| 712 |
( ! $current_user->is_agent && ! in_array( 'customer', $ms_advanced['allow-reply-to-close-ticket'] ) ) |
| 713 |
) |
| 714 |
) { |
| 715 |
$flag = false; |
| 716 |
} |
| 717 |
|
| 718 |
if ( ! $flag ) { |
| 719 |
return; |
| 720 |
} |
| 721 |
|
| 722 |
// Set reply profile. |
| 723 |
self::$reply_profile = 'customer'; |
| 724 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'reply' ) ) { |
| 725 |
self::$reply_profile = 'agent'; |
| 726 |
} |
| 727 |
|
| 728 |
$advanced = get_option( 'wpsc-ms-advanced-settings' ); |
| 729 |
$tl_advanced = get_option( 'wpsc-tl-ms-advanced' ); |
| 730 |
|
| 731 |
// check reply permission for public tickets. |
| 732 |
if ( ! $current_user->is_agent && $advanced['public-mode'] && ! $advanced['public-mode-reply'] && self::$ticket->customer->id != $current_user->customer->id ) { |
| 733 |
return; |
| 734 |
} |
| 735 |
|
| 736 |
$unique_id = uniqid( 'wpsc_' ); |
| 737 |
?> |
| 738 |
<div class="wpsc-it-body-item wpsc-it-reply-section-container"> |
| 739 |
<form action="#" class="wpsc-reply-section" onsubmit="return false;"> |
| 740 |
<textarea class="wpsc_textarea" id="description"></textarea> |
| 741 |
<?php |
| 742 |
if ( $advanced['allow-cc'] ) : |
| 743 |
?> |
| 744 |
<input id="wpsc-it-cc" name="cc" type="text" style="border:none !important;" placeholder="<?php esc_attr_e( 'CC (comma separated list)', 'supportcandy' ); ?>" autocomplete="off"> |
| 745 |
<?php |
| 746 |
endif; |
| 747 |
if ( $advanced['allow-bcc'] ) : |
| 748 |
?> |
| 749 |
<input id="wpsc-it-bcc" name="bcc" type="text" style="border:none !important;" placeholder="<?php esc_attr_e( 'BCC (comma separated list)', 'supportcandy' ); ?>" autocomplete="off"> |
| 750 |
<?php |
| 751 |
endif; |
| 752 |
?> |
| 753 |
<input |
| 754 |
class="<?php echo esc_attr( $unique_id ); ?>" |
| 755 |
type="file" |
| 756 |
onchange="wpsc_set_attach_multiple(this, '<?php echo esc_attr( $unique_id ); ?>', 'description_attachments')" |
| 757 |
multiple |
| 758 |
style="display: none;"/> |
| 759 |
<div class="wpsc-it-editor-action-container"> |
| 760 |
<div class="actions"> |
| 761 |
<div class="wpsc-editor-actions"> |
| 762 |
<?php |
| 763 |
if ( WPSC_Text_Editor::is_allow_attachments() ) : |
| 764 |
?> |
| 765 |
<span class="wpsc-link wpsc-it-attach" onclick="wpsc_trigger_desc_attachments('<?php echo esc_attr( $unique_id ); ?>');"><?php esc_attr_e( 'Attach Files', 'supportcandy' ); ?></span> |
| 766 |
<?php |
| 767 |
endif; |
| 768 |
if ( $current_user->is_agent ) : |
| 769 |
?> |
| 770 |
<span class="wpsc-link wpsc-it-macro" onclick="wpsc_get_macros()"><?php esc_attr_e( 'Insert Macro', 'supportcandy' ); ?></span> |
| 771 |
<?php |
| 772 |
endif; |
| 773 |
do_action( 'wpsc_it_editor_actions' ); |
| 774 |
?> |
| 775 |
</div> |
| 776 |
<?php |
| 777 |
if ( WPSC_Text_Editor::is_attachment_notice() && WPSC_Text_Editor::is_allow_attachments() ) : |
| 778 |
?> |
| 779 |
<div class="wpsc-file-attachment-notice"><?php echo esc_attr( WPSC_Text_Editor::file_attachment_notice_text() ); ?></div> |
| 780 |
<?php |
| 781 |
endif; |
| 782 |
?> |
| 783 |
<div class="<?php echo esc_attr( $unique_id ); ?> wpsc-editor-attachment-container"></div> |
| 784 |
</div> |
| 785 |
<div class="submit-container"> |
| 786 |
<?php |
| 787 |
|
| 788 |
if ( self::$view_profile == 'agent' ) { |
| 789 |
?> |
| 790 |
|
| 791 |
<button |
| 792 |
id="wpsc-it-editor-submit" |
| 793 |
class="wpsc-it-editor-submit wpsc-button normal primary" |
| 794 |
type="button" |
| 795 |
data-popover="wpsc-it-submit-actions"> |
| 796 |
<?php esc_attr_e( 'SUBMIT AS', 'supportcandy' ); ?> |
| 797 |
</button> |
| 798 |
<div id="wpsc-it-submit-actions" class="gpopover wpsc-popover-menu"> |
| 799 |
<?php |
| 800 |
foreach ( self::$submit_actions as $key => $action ) : |
| 801 |
?> |
| 802 |
<div class="wpsc-popover-menu-item<?php echo ( $key == 'reply-and-close' ) ? ' wpsc-reply-close' : ''; ?>" onclick="<?php echo esc_attr( $action['callback'] ); ?>"> |
| 803 |
<?php WPSC_Icons::get( $action['icon'] ); ?> |
| 804 |
<span><?php echo esc_attr( $action['label'] ); ?></span> |
| 805 |
</div> |
| 806 |
<?php |
| 807 |
endforeach; |
| 808 |
?> |
| 809 |
</div> |
| 810 |
<script>jQuery('#wpsc-it-editor-submit').gpopover({width: 200});</script> |
| 811 |
<?php |
| 812 |
|
| 813 |
} else { |
| 814 |
?> |
| 815 |
|
| 816 |
<button |
| 817 |
id="wpsc-it-editor-submit" |
| 818 |
class="wpsc-it-editor-submit wpsc-button normal primary" |
| 819 |
type="button" |
| 820 |
onclick="wpsc_it_add_reply(<?php echo esc_attr( self::$ticket->id ); ?>)"> |
| 821 |
<?php esc_attr_e( 'Submit', 'supportcandy' ); ?> |
| 822 |
</button> |
| 823 |
<?php |
| 824 |
if ( ( |
| 825 |
$current_user->is_customer && |
| 826 |
( $current_user->customer->id == self::$ticket->customer->id && in_array( 'customer', $gs['allow-close-ticket'] ) ) ) |
| 827 |
&& |
| 828 |
! ( |
| 829 |
self::$ticket->status->id == $gs['close-ticket-status'] || |
| 830 |
in_array( self::$ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) |
| 831 |
) && ( $ms_advanced['reply-close'] ) |
| 832 |
) { |
| 833 |
?> |
| 834 |
<button |
| 835 |
class="wpsc-it-editor-submit wpsc-button normal primary" |
| 836 |
type="button" |
| 837 |
onclick="wpsc_it_reply_and_close(<?php echo esc_attr( self::$ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_reply_and_close' ) ); ?>')"> |
| 838 |
<?php esc_attr_e( 'Reply & Close', 'supportcandy' ); ?> |
| 839 |
</button> |
| 840 |
<?php |
| 841 |
} |
| 842 |
} |
| 843 |
?> |
| 844 |
|
| 845 |
</div> |
| 846 |
</div> |
| 847 |
<?php |
| 848 |
$recaptcha = get_option( 'wpsc-recaptcha-settings' ); |
| 849 |
if ( $recaptcha['allow-recaptcha'] === 1 && $recaptcha['recaptcha-version'] == 3 && $recaptcha['recaptcha-site-key'] && $recaptcha['recaptcha-secret-key'] ) { |
| 850 |
?> |
| 851 |
<script src="https://www.google.com/recaptcha/api.js?render=<?php echo esc_attr( $recaptcha['recaptcha-site-key'] ); ?>"></script> <?php // phpcs:ignore ?> |
| 852 |
<?php |
| 853 |
} |
| 854 |
?> |
| 855 |
</form> |
| 856 |
</div> |
| 857 |
<script> |
| 858 |
<?php |
| 859 |
WPSC_Text_Editor::print_editor_init_scripts( 'description', 'wpsc-description' ); |
| 860 |
do_action( 'wpsc_js_it_functions' ); |
| 861 |
?> |
| 862 |
|
| 863 |
/** |
| 864 |
* add new reply to ticket |
| 865 |
* @param {*} ticket_id |
| 866 |
*/ |
| 867 |
function wpsc_it_add_reply(ticket_id) { |
| 868 |
|
| 869 |
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); |
| 870 |
var description = is_tinymce && tinymce.get('description') ? tinyMCE.get('description').getContent() : jQuery('#description').val().trim(); |
| 871 |
if (!description) return; |
| 872 |
|
| 873 |
<?php if ( $advanced['reply-confirmation'] ) : ?> |
| 874 |
var flag = confirm(supportcandy.translations.confirm); |
| 875 |
if (!flag) return; |
| 876 |
<?php endif; ?> |
| 877 |
|
| 878 |
var form = jQuery('form.wpsc-reply-section')[0]; |
| 879 |
var dataform = new FormData(form); |
| 880 |
dataform.append('ticket_id', ticket_id); |
| 881 |
dataform.append('description', description); |
| 882 |
dataform.append('is_editor', isWPSCEditor); |
| 883 |
dataform.append('action', 'wpsc_it_add_reply'); |
| 884 |
dataform.append('_ajax_nonce', supportcandy.nonce); |
| 885 |
jQuery('.wpsc-body').html(supportcandy.loader_html); |
| 886 |
jQuery.ajax({ |
| 887 |
url: supportcandy.ajax_url, |
| 888 |
type: 'POST', |
| 889 |
data: dataform, |
| 890 |
processData: false, |
| 891 |
contentType: false |
| 892 |
}).done(function (res) { |
| 893 |
wpsc_clear_saved_draft_reply(ticket_id); |
| 894 |
wpsc_run_ajax_background_process(); |
| 895 |
wpsc_after_ticket_reply(ticket_id); |
| 896 |
}); |
| 897 |
} |
| 898 |
|
| 899 |
/** |
| 900 |
* Add private note |
| 901 |
*/ |
| 902 |
function wpsc_it_add_private_note(ticket_id) { |
| 903 |
|
| 904 |
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); |
| 905 |
var description = is_tinymce && tinymce.get('description') ? tinyMCE.get('description').getContent() : jQuery('#description').val().trim(); |
| 906 |
if (!description) return; |
| 907 |
|
| 908 |
<?php if ( $advanced['note-confirmation'] ) : ?> |
| 909 |
var flag = confirm(supportcandy.translations.confirm); |
| 910 |
if (!flag) return; |
| 911 |
<?php endif; ?> |
| 912 |
|
| 913 |
var form = jQuery('form.wpsc-reply-section')[0]; |
| 914 |
var dataform = new FormData(form); |
| 915 |
dataform.append('ticket_id', ticket_id); |
| 916 |
dataform.append('description', description); |
| 917 |
dataform.append('is_editor', isWPSCEditor); |
| 918 |
dataform.append('action', 'wpsc_it_add_note'); |
| 919 |
dataform.append('_ajax_nonce', supportcandy.nonce); |
| 920 |
jQuery('.wpsc-body').html(supportcandy.loader_html); |
| 921 |
jQuery.ajax({ |
| 922 |
url: supportcandy.ajax_url, |
| 923 |
type: 'POST', |
| 924 |
data: dataform, |
| 925 |
processData: false, |
| 926 |
contentType: false |
| 927 |
}).done(function (res) { |
| 928 |
wpsc_clear_saved_draft_reply(ticket_id); |
| 929 |
wpsc_get_individual_ticket(ticket_id); |
| 930 |
wpsc_run_ajax_background_process(); |
| 931 |
}); |
| 932 |
} |
| 933 |
|
| 934 |
/** |
| 935 |
* Reply & close ticket |
| 936 |
*/ |
| 937 |
function wpsc_it_reply_and_close(ticket_id, nonce){ |
| 938 |
|
| 939 |
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); |
| 940 |
var description = is_tinymce && tinymce.get('description') ? tinyMCE.get('description').getContent() : jQuery('#description').val().trim(); |
| 941 |
if (!description) { |
| 942 |
confirm(supportcandy.translations.req_fields_missing); |
| 943 |
return; |
| 944 |
} |
| 945 |
|
| 946 |
<?php if ( $advanced['reply-confirmation'] ) : ?> |
| 947 |
var flag = confirm(supportcandy.translations.confirm); |
| 948 |
if (!flag) return; |
| 949 |
<?php endif; ?> |
| 950 |
|
| 951 |
var form = jQuery('form.wpsc-reply-section')[0]; |
| 952 |
var dataform = new FormData(form); |
| 953 |
dataform.append('ticket_id', ticket_id); |
| 954 |
dataform.append('description', description); |
| 955 |
dataform.append('is_editor', isWPSCEditor); |
| 956 |
dataform.append('action', 'wpsc_it_reply_and_close'); |
| 957 |
dataform.append('_ajax_nonce', nonce); |
| 958 |
jQuery('.wpsc-body').html(supportcandy.loader_html); |
| 959 |
jQuery.ajax({ |
| 960 |
url: supportcandy.ajax_url, |
| 961 |
type: 'POST', |
| 962 |
data: dataform, |
| 963 |
processData: false, |
| 964 |
contentType: false |
| 965 |
}).done(function (res) { |
| 966 |
wpsc_clear_saved_draft_reply(ticket_id); |
| 967 |
wpsc_run_ajax_background_process(); |
| 968 |
wpsc_after_ticket_reply(ticket_id); |
| 969 |
wpsc_after_close_ticket(ticket_id); |
| 970 |
if ( jQuery.isFunction(jQuery.fn.wpsc_get_ticket_list) ) { wpsc_get_ticket_list();} |
| 971 |
}); |
| 972 |
} |
| 973 |
|
| 974 |
// auto-save |
| 975 |
wpsc_auto_save(<?php echo esc_attr( self::$ticket->id ); ?>); |
| 976 |
function wpsc_auto_save( ticket_id ) { |
| 977 |
|
| 978 |
var draft_replies = JSON.parse(localStorage.getItem('wpsc_auto_draft')) || {}; |
| 979 |
current_ticket = jQuery('#wpsc-current-ticket').val(); |
| 980 |
if( current_ticket != ticket_id ){ |
| 981 |
return; |
| 982 |
} |
| 983 |
setTimeout(() => { |
| 984 |
wpsc_auto_save( ticket_id ); |
| 985 |
}, 10000); |
| 986 |
|
| 987 |
var is_tinymce = (typeof tinyMCE != "undefined") && tinyMCE.activeEditor && !tinyMCE.activeEditor.isHidden(); |
| 988 |
var description = is_tinymce && tinymce.get('description') ? tinyMCE.get('description').getContent() : jQuery('#description').val().trim(); |
| 989 |
if ( ! description ) return; |
| 990 |
|
| 991 |
// Check if the ticket_id already exists in the array |
| 992 |
if (draft_replies.hasOwnProperty(ticket_id)) { |
| 993 |
// Update existing entry |
| 994 |
draft_replies[ticket_id]['description'] = description; |
| 995 |
draft_replies[ticket_id]['date_updated'] = new Date().getTime(); |
| 996 |
} else { |
| 997 |
// Add new entry |
| 998 |
draft_replies[ticket_id] = { |
| 999 |
'description': description, |
| 1000 |
'date_updated': new Date().getTime() |
| 1001 |
}; |
| 1002 |
} |
| 1003 |
localStorage.setItem('wpsc_auto_draft', JSON.stringify(draft_replies)); |
| 1004 |
} |
| 1005 |
|
| 1006 |
jQuery(document).ready(function(){ |
| 1007 |
//autofill reply textarea. |
| 1008 |
ticket_id = jQuery('#wpsc-current-ticket').val(); |
| 1009 |
draft_replies = JSON.parse(localStorage.getItem('wpsc_auto_draft')) || {}; |
| 1010 |
savedText = ! jQuery.isEmptyObject(draft_replies) && draft_replies.hasOwnProperty(ticket_id) ? draft_replies[ticket_id]['description'] : ''; |
| 1011 |
jQuery('#description').val( savedText ); |
| 1012 |
}); |
| 1013 |
|
| 1014 |
jQuery('.wpsc_textarea').keyup(function() { |
| 1015 |
if( jQuery(this).val() == '' ) { |
| 1016 |
ticket_id = jQuery('#wpsc-current-ticket').val(); |
| 1017 |
wpsc_clear_saved_draft_reply( ticket_id ); |
| 1018 |
} |
| 1019 |
}); |
| 1020 |
</script> |
| 1021 |
<?php |
| 1022 |
} |
| 1023 |
|
| 1024 |
/** |
| 1025 |
* Get threads section of individual ticket |
| 1026 |
* |
| 1027 |
* @return void |
| 1028 |
*/ |
| 1029 |
public static function get_thread_section() { |
| 1030 |
|
| 1031 |
$gs = get_option( 'wpsc-gs-general' ); |
| 1032 |
$filters = array( |
| 1033 |
'meta_query' => array( |
| 1034 |
'relation' => 'AND', |
| 1035 |
array( |
| 1036 |
'slug' => 'ticket', |
| 1037 |
'compare' => '=', |
| 1038 |
'val' => self::$ticket->id, |
| 1039 |
), |
| 1040 |
), |
| 1041 |
'orderby' => 'id', |
| 1042 |
'order' => 'DESC', |
| 1043 |
); |
| 1044 |
|
| 1045 |
$thread_types = array( |
| 1046 |
'slug' => 'type', |
| 1047 |
'compare' => 'IN', |
| 1048 |
'val' => array( 'report', 'reply' ), |
| 1049 |
); |
| 1050 |
|
| 1051 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) { |
| 1052 |
$thread_types['val'][] = 'note'; |
| 1053 |
} |
| 1054 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) { |
| 1055 |
$thread_types['val'][] = 'log'; |
| 1056 |
} |
| 1057 |
|
| 1058 |
$filters['meta_query'][] = $thread_types; |
| 1059 |
|
| 1060 |
$filters = apply_filters( 'wpsc_filter_ticket_threads', $filters ); |
| 1061 |
|
| 1062 |
$response = WPSC_Thread::find( $filters ); |
| 1063 |
$last_id = $response['results'][ count( $response['results'] ) - 1 ]->id; |
| 1064 |
|
| 1065 |
if ( $response['has_next_page'] && $gs['reply-form-position'] == 'bottom' ) : |
| 1066 |
?> |
| 1067 |
<div class="wpsc-it-body-item" style="display: flex; justify-content:center; margin-bottom: 50px;"> |
| 1068 |
<button class="wpsc-button small secondary" onclick="wpsc_load_older_threads(this, <?php echo esc_attr( self::$ticket->id ); ?>);"><?php esc_attr_e( 'Load older communications', 'supportcandy' ); ?></button> |
| 1069 |
</div> |
| 1070 |
<?php |
| 1071 |
endif; |
| 1072 |
?> |
| 1073 |
|
| 1074 |
<div class="wpsc-it-body-item wpsc-it-thread-section-container"> |
| 1075 |
<?php |
| 1076 |
if ( $gs['reply-form-position'] == 'top' ) { |
| 1077 |
foreach ( $response['results'] as $thread ) { |
| 1078 |
if ( $thread->type == 'log' ) { |
| 1079 |
self::print_log( $thread ); |
| 1080 |
} else { |
| 1081 |
self::print_thread( $thread ); |
| 1082 |
} |
| 1083 |
} |
| 1084 |
} else { |
| 1085 |
for ( $i = count( $response['results'] ) - 1; $i >= 0; $i-- ) { |
| 1086 |
$thread = $response['results'][ $i ]; |
| 1087 |
if ( $thread->type == 'log' ) { |
| 1088 |
self::print_log( $thread ); |
| 1089 |
} else { |
| 1090 |
self::print_thread( $thread ); |
| 1091 |
} |
| 1092 |
} |
| 1093 |
} |
| 1094 |
?> |
| 1095 |
</div> |
| 1096 |
|
| 1097 |
<script> |
| 1098 |
|
| 1099 |
jQuery(document).find('.thread-text').each(function(){ |
| 1100 |
var height = parseInt(jQuery(this).height()); |
| 1101 |
<?php |
| 1102 |
$advanced = get_option( 'wpsc-ms-advanced-settings', array() ); |
| 1103 |
if ( $advanced['view-more'] ) { |
| 1104 |
?> |
| 1105 |
if( height > 100){ |
| 1106 |
jQuery(this).height(100); |
| 1107 |
jQuery(this).parent().find('.wpsc-ticket-thread-expander').text(supportcandy.translations.view_more); |
| 1108 |
jQuery(this).parent().find('.wpsc-ticket-thread-expander').show(); |
| 1109 |
} |
| 1110 |
<?php |
| 1111 |
} else { |
| 1112 |
?> |
| 1113 |
jQuery(this).parent().find('.thread-text').height('auto'); |
| 1114 |
<?php |
| 1115 |
} |
| 1116 |
?> |
| 1117 |
|
| 1118 |
}); |
| 1119 |
|
| 1120 |
supportcandy.threads = {last_thread: <?php echo esc_attr( $last_id ); ?>} |
| 1121 |
</script> |
| 1122 |
<?php |
| 1123 |
|
| 1124 |
if ( $response['has_next_page'] && $gs['reply-form-position'] == 'top' ) : |
| 1125 |
?> |
| 1126 |
<div class="wpsc-it-body-item" style="display: flex; justify-content:center; margin-bottom: 50px;"> |
| 1127 |
<button class="wpsc-button small secondary" onclick="wpsc_load_older_threads(this, <?php echo esc_attr( self::$ticket->id ); ?>);"><?php esc_attr_e( 'Load older communications', 'supportcandy' ); ?></button> |
| 1128 |
</div> |
| 1129 |
<?php |
| 1130 |
endif; |
| 1131 |
} |
| 1132 |
|
| 1133 |
/** |
| 1134 |
* Print thread |
| 1135 |
* |
| 1136 |
* @param WPSC_Thread $thread - thread object. |
| 1137 |
* @return void |
| 1138 |
*/ |
| 1139 |
public static function print_thread( $thread ) { |
| 1140 |
|
| 1141 |
// If thread is of type "Private Note", return if current user does not have permission to view logs. |
| 1142 |
if ( $thread->type == 'note' && ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) ) { |
| 1143 |
return; |
| 1144 |
} |
| 1145 |
|
| 1146 |
// If thread is deleted, show only if current user has view log permission. It will show deleteted log with view content link. |
| 1147 |
if ( ! $thread->is_active && ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) ) { |
| 1148 |
return; |
| 1149 |
} |
| 1150 |
|
| 1151 |
$settings = get_option( 'wpsc-gs-general' ); |
| 1152 |
$current_user = WPSC_Current_User::$current_user; |
| 1153 |
$advanced = get_option( 'wpsc-ms-advanced-settings', array() ); |
| 1154 |
|
| 1155 |
$now = new DateTime(); |
| 1156 |
$date = $thread->date_created->setTimezone( wp_timezone() ); |
| 1157 |
$time_diff_str = WPSC_Functions::date_interval_highest_unit_ago( $date->diff( $now ) ); |
| 1158 |
$time_title = wp_date( $advanced['thread-date-format'], $thread->date_created->setTimezone( wp_timezone() )->getTimestamp() ); |
| 1159 |
$time_date_str = wp_date( $advanced['thread-date-format'], $thread->date_created->setTimezone( wp_timezone() )->getTimestamp() ); |
| 1160 |
$time_str = $advanced['thread-date-display-as'] == 'date' ? $time_date_str : $time_diff_str; |
| 1161 |
|
| 1162 |
if ( |
| 1163 |
! is_object( $thread->seen ) && |
| 1164 |
$current_user->customer == $thread->ticket->customer && |
| 1165 |
in_array( $thread->type, array( 'report', 'reply' ) ) |
| 1166 |
) { |
| 1167 |
|
| 1168 |
$today = new DateTime(); |
| 1169 |
$thread->seen = $today->format( 'Y-m-d H:i:s' ); |
| 1170 |
$thread->save(); |
| 1171 |
} |
| 1172 |
|
| 1173 |
$classes = $thread->type == 'note' ? 'note' : 'reply'; |
| 1174 |
if ( in_array( $thread->type, array( 'report', 'reply' ) ) ) { |
| 1175 |
$thread_user = get_user_by( 'email', $thread->customer->email ); |
| 1176 |
$user_class = $thread_user && $thread_user->has_cap( 'wpsc_agent' ) ? 'agent' : 'customer'; |
| 1177 |
$classes = $classes . ' ' . $user_class; |
| 1178 |
} |
| 1179 |
$classes = apply_filters( 'wpsc_it_thread_add_classes', $classes, $thread ); |
| 1180 |
self::$thread_actions = apply_filters( 'wpsc_it_filter_thread_actions', self::$thread_actions, $thread ); |
| 1181 |
?> |
| 1182 |
|
| 1183 |
<div class="wpsc-thread <?php echo esc_attr( $classes ); ?> <?php echo esc_attr( $thread->id ); ?>"> |
| 1184 |
|
| 1185 |
<div class="thread-avatar"> |
| 1186 |
<?php echo get_avatar( $thread->customer->email, 32 ); ?> |
| 1187 |
</div> |
| 1188 |
|
| 1189 |
<div class="thread-body"> |
| 1190 |
|
| 1191 |
<div class="thread-header"> |
| 1192 |
|
| 1193 |
<div class="user-info"> |
| 1194 |
<div style="display: flex;"> |
| 1195 |
<h2 class="user-name"><?php echo esc_attr( $thread->customer->name ) . ' '; ?></h2> |
| 1196 |
<h2> |
| 1197 |
<small class="thread-type"> |
| 1198 |
<i> |
| 1199 |
<?php |
| 1200 |
switch ( $thread->type ) { |
| 1201 |
|
| 1202 |
case 'report': |
| 1203 |
esc_attr_e( 'reported', 'supportcandy' ); |
| 1204 |
break; |
| 1205 |
|
| 1206 |
case 'reply': |
| 1207 |
esc_attr_e( 'replied', 'supportcandy' ); |
| 1208 |
break; |
| 1209 |
|
| 1210 |
case 'note': |
| 1211 |
esc_attr_e( 'added a note', 'supportcandy' ); |
| 1212 |
break; |
| 1213 |
} |
| 1214 |
?> |
| 1215 |
</i> |
| 1216 |
</small> |
| 1217 |
</h2> |
| 1218 |
</div> |
| 1219 |
<span class="thread-time" title="<?php echo esc_attr( $time_title ); ?>"><?php echo esc_attr( $time_str ); ?></span> |
| 1220 |
</div> |
| 1221 |
<?php |
| 1222 |
do_action( 'wpsc_it_thread_header', $thread ); |
| 1223 |
if ( $thread->is_active ) { |
| 1224 |
?> |
| 1225 |
<div class="actions"> |
| 1226 |
<?php |
| 1227 |
foreach ( self::$thread_actions as $action ) : |
| 1228 |
?> |
| 1229 |
<span title="<?php echo esc_attr( $action['label'] ); ?>" onclick="<?php echo esc_attr( $action['callback'] ) . '(this, ' . esc_attr( self::$ticket->id ) . ',' . esc_attr( $thread->id ) . ', \'' . esc_attr( wp_create_nonce( $action['callback'] ) ) . '\')'; ?>"> |
| 1230 |
<?php WPSC_Icons::get( $action['icon'] ); ?> |
| 1231 |
</span> |
| 1232 |
<?php |
| 1233 |
endforeach; |
| 1234 |
?> |
| 1235 |
</div> |
| 1236 |
<?php |
| 1237 |
} |
| 1238 |
?> |
| 1239 |
|
| 1240 |
</div> |
| 1241 |
|
| 1242 |
<div class="thread-text"> |
| 1243 |
<?php |
| 1244 |
if ( $thread->is_active ) { |
| 1245 |
echo wp_kses_post( $thread->body ); |
| 1246 |
} else { |
| 1247 |
$logs = $thread->get_logs(); |
| 1248 |
?> |
| 1249 |
<i> |
| 1250 |
<?php |
| 1251 |
printf( |
| 1252 |
/* translators: %1$s: customer name, %2$s: datetime */ |
| 1253 |
esc_attr__( 'This thread was deleted by %1$s on %2$s.', 'supportcandy' ), |
| 1254 |
'<strong>' . esc_attr( $logs[0]->modified_by->name ) . '</strong>', |
| 1255 |
esc_attr( $logs[0]->date_created->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) |
| 1256 |
); |
| 1257 |
?> |
| 1258 |
<a href="javascript:wpsc_it_view_deleted_thread(<?php echo intval( self::$ticket->id ); ?>, <?php echo intval( $thread->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_view_deleted_thread' ) ); ?>')"> |
| 1259 |
<?php esc_attr_e( 'View thread!', 'supportcandy' ); ?> |
| 1260 |
</a> |
| 1261 |
</i> |
| 1262 |
<?php |
| 1263 |
} |
| 1264 |
?> |
| 1265 |
</div> |
| 1266 |
|
| 1267 |
<?php |
| 1268 |
if ( $advanced['view-more'] ) { |
| 1269 |
?> |
| 1270 |
<div class="wpsc-ticket-thread-expander" onclick="wpsc_ticket_thread_expander_toggle(this);" style="display: none;"> |
| 1271 |
<?php esc_attr_e( 'View More ...', 'supportcandy' ); ?> |
| 1272 |
</div> |
| 1273 |
<?php |
| 1274 |
} |
| 1275 |
|
| 1276 |
// Thread attachments. |
| 1277 |
if ( $thread->is_active && $thread->attachments ) { |
| 1278 |
?> |
| 1279 |
<div class="wpsc-thread-attachments"> |
| 1280 |
<div class="wpsc-attachment-header"><?php esc_attr_e( 'Attachments:', 'supportcandy' ); ?></div> |
| 1281 |
<?php |
| 1282 |
foreach ( $thread->attachments as $attachment ) { |
| 1283 |
?> |
| 1284 |
<div class="wpsc-attachment-item"> |
| 1285 |
<?php |
| 1286 |
$download_url = site_url( '/' ) . '?wpsc_attachment=' . $attachment->id . '&auth_code=' . $thread->ticket->auth_code; |
| 1287 |
?> |
| 1288 |
<a class="wpsc-link" href="<?php echo esc_attr( $download_url ); ?>" target="_blank"> |
| 1289 |
<span class="wpsc-attachment-name"><?php echo esc_attr( $attachment->name ); ?></span></a> |
| 1290 |
</div> |
| 1291 |
<?php |
| 1292 |
} |
| 1293 |
?> |
| 1294 |
</div> |
| 1295 |
<?php |
| 1296 |
} |
| 1297 |
|
| 1298 |
// Thread logs. |
| 1299 |
$logs = $thread->get_logs(); |
| 1300 |
if ( $thread->is_active && self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) && $logs ) { |
| 1301 |
?> |
| 1302 |
<div class="wpsc-thread-logs"> |
| 1303 |
<?php |
| 1304 |
foreach ( $logs as $log ) { |
| 1305 |
|
| 1306 |
$log_body = json_decode( $log->body ); |
| 1307 |
?> |
| 1308 |
<div class="wpsc-thread-log-item"> |
| 1309 |
<?php |
| 1310 |
switch ( $log_body->type ) { |
| 1311 |
|
| 1312 |
case 'modify': |
| 1313 |
printf( |
| 1314 |
/* translators: %1$s: customer name, %2$s: date time */ |
| 1315 |
esc_attr__( 'Modified by %1$s on %2$s.', 'supportcandy' ), |
| 1316 |
'<strong>' . esc_attr( $log->modified_by->name ) . '</strong>', |
| 1317 |
esc_attr( $log->date_created->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) |
| 1318 |
); |
| 1319 |
?> |
| 1320 |
<a href="javascript:wpsc_it_view_thread_log(<?php echo intval( self::$ticket->id ); ?>, <?php echo intval( $thread->id ); ?>, <?php echo intval( $log->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_view_thread_log' ) ); ?>');" class="wpsc-link"> |
| 1321 |
<?php esc_attr_e( 'View change', 'supportcandy' ); ?> |
| 1322 |
</a> |
| 1323 |
<?php |
| 1324 |
break; |
| 1325 |
|
| 1326 |
case 'delete': |
| 1327 |
printf( |
| 1328 |
/* translators: %1$s: customer name, %2$s: date time */ |
| 1329 |
esc_attr__( 'Deleted by %1$s on %2$s', 'supportcandy' ), |
| 1330 |
'<strong>' . esc_attr( $log->modified_by->name ) . '</strong>', |
| 1331 |
esc_attr( $log->date_created->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) |
| 1332 |
); |
| 1333 |
break; |
| 1334 |
|
| 1335 |
case 'restore': |
| 1336 |
printf( |
| 1337 |
/* translators: %1$s: customer name, %2$s: date time */ |
| 1338 |
esc_attr__( 'Restored by %1$s on %2$s', 'supportcandy' ), |
| 1339 |
'<strong>' . esc_attr( $log->modified_by->name ) . '</strong>', |
| 1340 |
esc_attr( $log->date_created->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) |
| 1341 |
); |
| 1342 |
break; |
| 1343 |
} |
| 1344 |
?> |
| 1345 |
</div> |
| 1346 |
<?php |
| 1347 |
} |
| 1348 |
?> |
| 1349 |
</div> |
| 1350 |
<?php |
| 1351 |
} |
| 1352 |
?> |
| 1353 |
|
| 1354 |
</div> |
| 1355 |
|
| 1356 |
</div> |
| 1357 |
<?php |
| 1358 |
} |
| 1359 |
|
| 1360 |
/** |
| 1361 |
* Print thread log |
| 1362 |
* |
| 1363 |
* @param WPSC_Thread $thread - thread object. |
| 1364 |
* @return void |
| 1365 |
*/ |
| 1366 |
public static function print_log( $thread ) { |
| 1367 |
|
| 1368 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) ) { |
| 1369 |
return; |
| 1370 |
} |
| 1371 |
|
| 1372 |
$advanced = get_option( 'wpsc-ms-advanced-settings', array() ); |
| 1373 |
$now = new DateTime(); |
| 1374 |
$date = $thread->date_created->setTimezone( wp_timezone() ); |
| 1375 |
$time_diff_str = WPSC_Functions::date_interval_highest_unit_ago( $date->diff( $now ) ); |
| 1376 |
$title = wp_date( $advanced['thread-date-format'], $thread->date_created->setTimezone( wp_timezone() )->getTimestamp() ); |
| 1377 |
$time_date_str = wp_date( $advanced['thread-date-format'], $thread->date_created->setTimezone( wp_timezone() )->getTimestamp() ); |
| 1378 |
$time_str = $advanced['thread-date-display-as'] == 'date' ? $time_date_str : $time_diff_str; |
| 1379 |
|
| 1380 |
$body = json_decode( $thread->body ); |
| 1381 |
$is_json = ( json_last_error() == JSON_ERROR_NONE ) ? true : false; |
| 1382 |
|
| 1383 |
if ( $is_json ) { |
| 1384 |
|
| 1385 |
$cf = WPSC_Custom_Field::get_cf_by_slug( $body->slug ); |
| 1386 |
if ( ! $cf ) { |
| 1387 |
return; |
| 1388 |
} |
| 1389 |
?> |
| 1390 |
<div class="wpsc-thread log"> |
| 1391 |
<div class="thread-avatar"> |
| 1392 |
<?php |
| 1393 |
if ( $thread->customer ) { |
| 1394 |
echo get_avatar( $thread->customer->email, 32 ); |
| 1395 |
} else { |
| 1396 |
WPSC_Icons::get( 'system' ); |
| 1397 |
} |
| 1398 |
?> |
| 1399 |
</div> |
| 1400 |
<div class="thread-body"> |
| 1401 |
<div class="thread-header"> |
| 1402 |
<div class="user-info"> |
| 1403 |
<div> |
| 1404 |
<?php |
| 1405 |
if ( $thread->customer ) { |
| 1406 |
|
| 1407 |
printf( |
| 1408 |
/* translators: %1$s: User Name, %2$s: Field Name */ |
| 1409 |
esc_attr__( '%1$s changed the %2$s', 'supportcandy' ), |
| 1410 |
'<strong>' . esc_attr( $thread->customer->name ) . '</strong>', |
| 1411 |
'<strong>' . esc_attr( $cf->name ) . '</strong>' |
| 1412 |
); |
| 1413 |
|
| 1414 |
} else { |
| 1415 |
|
| 1416 |
printf( |
| 1417 |
/* translators: %1$s: Field Name */ |
| 1418 |
esc_attr__( 'The %1$s has been changed', 'supportcandy' ), |
| 1419 |
'<strong>' . esc_attr( $cf->name ) . '</strong>' |
| 1420 |
); |
| 1421 |
} |
| 1422 |
?> |
| 1423 |
</div> |
| 1424 |
<span class="thread-time" title="<?php echo esc_attr( $title ); ?>"><?php echo esc_attr( $time_str ); ?></span> |
| 1425 |
</div> |
| 1426 |
</div> |
| 1427 |
<div class="wpsc-log-diff"> |
| 1428 |
<div class="lhs"><?php $cf->type::print_val( $cf, $body->prev ); ?></div> |
| 1429 |
<div class="transform-icon"> |
| 1430 |
<?php |
| 1431 |
if ( is_rtl() ) { |
| 1432 |
WPSC_Icons::get( 'arrow-left' ); |
| 1433 |
} else { |
| 1434 |
WPSC_Icons::get( 'arrow-right' ); |
| 1435 |
} |
| 1436 |
?> |
| 1437 |
</div> |
| 1438 |
<div class="rhs"><?php $cf->type::print_val( $cf, $body->new ); ?></div> |
| 1439 |
</div> |
| 1440 |
</div> |
| 1441 |
</div> |
| 1442 |
<?php |
| 1443 |
|
| 1444 |
} else { |
| 1445 |
|
| 1446 |
?> |
| 1447 |
<div class="wpsc-thread log"> |
| 1448 |
<div class="thread-avatar"> |
| 1449 |
<?php |
| 1450 |
WPSC_Icons::get( 'system' ); |
| 1451 |
?> |
| 1452 |
</div> |
| 1453 |
<div class="thread-body"> |
| 1454 |
<div><?php echo wp_kses_post( $thread->body ); ?></div> |
| 1455 |
<span class="thread-time" title="<?php echo esc_attr( $title ); ?>"><?php echo esc_attr( $time_str ); ?></span> |
| 1456 |
</div> |
| 1457 |
</div> |
| 1458 |
<?php |
| 1459 |
} |
| 1460 |
} |
| 1461 |
|
| 1462 |
/** |
| 1463 |
* Check whether current user is customer or not |
| 1464 |
* |
| 1465 |
* @return boolean |
| 1466 |
*/ |
| 1467 |
public static function is_customer() { |
| 1468 |
|
| 1469 |
$current_user = WPSC_Current_User::$current_user; |
| 1470 |
if ( ! $current_user->is_customer ) { |
| 1471 |
return false; |
| 1472 |
} |
| 1473 |
|
| 1474 |
$adv_setting = get_option( 'wpsc-ms-advanced-settings' ); |
| 1475 |
if ( $adv_setting['public-mode'] && ! $current_user->is_agent ) { |
| 1476 |
return true; |
| 1477 |
} |
| 1478 |
|
| 1479 |
$allowed_customers = apply_filters( 'wpsc_non_agent_ticket_customers_allowed', array( self::$ticket->customer->id ), self::$ticket ); |
| 1480 |
if ( in_array( $current_user->customer->id, $allowed_customers ) ) { |
| 1481 |
return true; |
| 1482 |
} |
| 1483 |
|
| 1484 |
return false; |
| 1485 |
} |
| 1486 |
|
| 1487 |
/** |
| 1488 |
* Agent ticket access for cap |
| 1489 |
* |
| 1490 |
* @param string $cap - capability name. |
| 1491 |
* @return boolean |
| 1492 |
*/ |
| 1493 |
public static function has_ticket_cap( $cap ) { |
| 1494 |
|
| 1495 |
$current_user = WPSC_Current_User::$current_user; |
| 1496 |
|
| 1497 |
$assigned_agents = array_map( |
| 1498 |
fn ( $agent ) => $agent->id, |
| 1499 |
self::$ticket->assigned_agent |
| 1500 |
); |
| 1501 |
|
| 1502 |
$flag = false; |
| 1503 |
if ( |
| 1504 |
( |
| 1505 |
! self::$ticket->assigned_agent && |
| 1506 |
$current_user->agent->has_cap( $cap . '-unassigned' ) |
| 1507 |
) || |
| 1508 |
( |
| 1509 |
in_array( $current_user->agent->id, $assigned_agents ) && |
| 1510 |
$current_user->agent->has_cap( $cap . '-assigned-me' ) |
| 1511 |
) || |
| 1512 |
( |
| 1513 |
self::$ticket->assigned_agent && |
| 1514 |
! in_array( $current_user->agent->id, $assigned_agents ) && |
| 1515 |
$current_user->agent->has_cap( $cap . '-assigned-others' ) |
| 1516 |
) |
| 1517 |
) { |
| 1518 |
$flag = true; |
| 1519 |
} |
| 1520 |
|
| 1521 |
return apply_filters( 'wpsc_it_has_ticket_cap', $flag, self::$ticket, $cap ); |
| 1522 |
} |
| 1523 |
|
| 1524 |
/** |
| 1525 |
* Post a reply to ticket |
| 1526 |
* |
| 1527 |
* @return void |
| 1528 |
*/ |
| 1529 |
public static function add_reply() { |
| 1530 |
|
| 1531 |
if ( check_ajax_referer( 'general', '_ajax_nonce', false ) != 1 ) { |
| 1532 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 1533 |
} |
| 1534 |
|
| 1535 |
$gs = get_option( 'wpsc-gs-general' ); |
| 1536 |
$current_user = WPSC_Current_User::$current_user; |
| 1537 |
self::load_current_ticket(); |
| 1538 |
|
| 1539 |
if ( ! ( |
| 1540 |
( self::$view_profile == 'agent' && self::has_ticket_cap( 'reply' ) ) || |
| 1541 |
( self::$view_profile == 'customer' && self::is_customer() ) |
| 1542 |
) ) { |
| 1543 |
wp_send_json_error( __( 'Unauthorized', 'supportcandy' ), 401 ); |
| 1544 |
} |
| 1545 |
|
| 1546 |
// Set reply profile. |
| 1547 |
self::$reply_profile = 'customer'; |
| 1548 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'reply' ) ) { |
| 1549 |
self::$reply_profile = 'agent'; |
| 1550 |
} |
| 1551 |
|
| 1552 |
// Do not allow if ticket is deleted. |
| 1553 |
if ( ! self::$ticket->is_active ) { |
| 1554 |
wp_send_json_error( 'Something went wrong!', 400 ); |
| 1555 |
} |
| 1556 |
|
| 1557 |
$advanced = get_option( 'wpsc-ms-advanced-settings' ); |
| 1558 |
|
| 1559 |
// check reply permission for public tickets. |
| 1560 |
if ( ! $current_user->is_agent && $advanced['public-mode'] && ! $advanced['public-mode-reply'] && self::$ticket->customer->id != $current_user->customer->id ) { |
| 1561 |
wp_send_json_error( __( 'Unauthorized', 'supportcandy' ), 401 ); |
| 1562 |
} |
| 1563 |
|
| 1564 |
// description. |
| 1565 |
$description = isset( $_POST['description'] ) ? wp_kses_post( wp_unslash( $_POST['description'] ) ) : ''; |
| 1566 |
if ( ! $description ) { |
| 1567 |
wp_send_json_error( 'Something went wrong!', 401 ); |
| 1568 |
} |
| 1569 |
|
| 1570 |
// replace new line with br if no text editor. |
| 1571 |
$is_editor = isset( $_POST['is_editor'] ) ? intval( $_POST['is_editor'] ) : 0; |
| 1572 |
$description = ! $is_editor ? nl2br( esc_html( $description ) ) : $description; |
| 1573 |
|
| 1574 |
// replace macros only when current user is an agent & check if agent has permission to view customer email address. |
| 1575 |
if ( $current_user->is_agent && ! in_array( $current_user->agent->role, $gs['allow-ar-thread-email'] ) ) { |
| 1576 |
$description = str_replace( '{{customer_email}}', '', $description ); |
| 1577 |
} |
| 1578 |
$description = $current_user->is_agent ? WPSC_Macros::replace( $description, self::$ticket ) : $description; |
| 1579 |
|
| 1580 |
$description = preg_replace( '/(<(script|style)\b[^>]*>).*?(<\/\2>)/s', '', $description ); |
| 1581 |
// remove divs from message. |
| 1582 |
$description = preg_replace( |
| 1583 |
array( '/<div(.*?)>/s', '/<\/div>/s', '/<table(.*?)>/s', '/<tbody(.*?)>/s', '/<tr(.*?)>/s', '/<th(.*?)>/s', '/<td(.*?)>/s', '/<pre(.*?)>/s', '/<\/pre>/s' ), |
| 1584 |
array( '<p>', '</p>', '<table>', '<tbody>', '<tr>', '<th>', '<td>', '<p>', '</p>' ), |
| 1585 |
$description |
| 1586 |
); |
| 1587 |
|
| 1588 |
// set signature if agent. |
| 1589 |
$signature = $current_user->is_agent ? $current_user->agent->get_signature() : ''; |
| 1590 |
if ( $signature ) { |
| 1591 |
$description .= '<br>' . $signature; |
| 1592 |
} |
| 1593 |
|
| 1594 |
// add ticket auth url to tinymce attachments. |
| 1595 |
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d*)/', $description, $matches ) ) { |
| 1596 |
foreach ( $matches[0] as $url ) { |
| 1597 |
$new_url = add_query_arg( 'auth_code', self::$ticket->auth_code, $url ); |
| 1598 |
$description = str_replace( $url, $new_url, $description ); |
| 1599 |
} |
| 1600 |
} |
| 1601 |
|
| 1602 |
// description attachments. |
| 1603 |
$attachments = isset( $_POST['description_attachments'] ) ? array_filter( array_map( 'intval', $_POST['description_attachments'] ) ) : array(); |
| 1604 |
|
| 1605 |
// submit reply. |
| 1606 |
$thread = WPSC_Thread::insert( |
| 1607 |
array( |
| 1608 |
'ticket' => self::$ticket->id, |
| 1609 |
'customer' => $current_user->customer->id, |
| 1610 |
'type' => 'reply', |
| 1611 |
'body' => $description, |
| 1612 |
'attachments' => implode( '|', $attachments ), |
| 1613 |
'ip_address' => WPSC_DF_IP_Address::get_current_user_ip(), |
| 1614 |
'source' => 'browser', |
| 1615 |
'os' => WPSC_DF_OS::get_user_platform(), |
| 1616 |
'browser' => WPSC_DF_Browser::get_user_browser(), |
| 1617 |
) |
| 1618 |
); |
| 1619 |
|
| 1620 |
// activate description attachments. |
| 1621 |
foreach ( $attachments as $id ) : |
| 1622 |
$attachment = new WPSC_Attachment( $id ); |
| 1623 |
$attachment->is_active = 1; |
| 1624 |
$attachment->source = 'reply'; |
| 1625 |
$attachment->source_id = $thread->id; |
| 1626 |
$attachment->ticket_id = self::$ticket->id; |
| 1627 |
$attachment->save(); |
| 1628 |
endforeach; |
| 1629 |
|
| 1630 |
// activate description editor img attachments. |
| 1631 |
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d*)(&auth_code=[^&\s]*)?/', $description, $matches ) ) { |
| 1632 |
foreach ( $matches[1] as $id ) { |
| 1633 |
$attachment = new WPSC_Attachment( $id ); |
| 1634 |
$attachment->is_active = 1; |
| 1635 |
$attachment->source_id = $thread->id; |
| 1636 |
$attachment->ticket_id = self::$ticket->id; |
| 1637 |
$attachment->source = 'img_editor'; |
| 1638 |
$attachment->save(); |
| 1639 |
} |
| 1640 |
} |
| 1641 |
|
| 1642 |
self::$ticket->date_updated = new DateTime(); |
| 1643 |
self::$ticket->last_reply_on = new DateTime(); |
| 1644 |
self::$ticket->last_reply_by = $current_user->customer->id; |
| 1645 |
self::$ticket->last_reply_source = 'browser'; |
| 1646 |
self::$ticket->save(); |
| 1647 |
|
| 1648 |
do_action( 'wpsc_post_reply', $thread ); |
| 1649 |
wp_die(); |
| 1650 |
} |
| 1651 |
|
| 1652 |
/** |
| 1653 |
* Post a note to ticket |
| 1654 |
* |
| 1655 |
* @return void |
| 1656 |
*/ |
| 1657 |
public static function add_note() { |
| 1658 |
|
| 1659 |
if ( check_ajax_referer( 'general', '_ajax_nonce', false ) != 1 ) { |
| 1660 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 1661 |
} |
| 1662 |
|
| 1663 |
$gs = get_option( 'wpsc-gs-general' ); |
| 1664 |
$current_user = WPSC_Current_User::$current_user; |
| 1665 |
self::load_current_ticket(); |
| 1666 |
|
| 1667 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) ) { |
| 1668 |
wp_send_json_error( __( 'Unauthorized', 'supportcandy' ), 401 ); |
| 1669 |
} |
| 1670 |
|
| 1671 |
// Do not allow if ticket is deleted. |
| 1672 |
if ( ! self::$ticket->is_active ) { |
| 1673 |
wp_send_json_error( 'Something went wrong!', 400 ); |
| 1674 |
} |
| 1675 |
|
| 1676 |
// description. |
| 1677 |
$description = isset( $_POST['description'] ) ? wp_kses_post( wp_unslash( $_POST['description'] ) ) : ''; |
| 1678 |
if ( ! $description ) { |
| 1679 |
wp_send_json_error( 'Something went wrong!', 401 ); |
| 1680 |
} |
| 1681 |
|
| 1682 |
// replace new line with br if no text editor. |
| 1683 |
$is_editor = isset( $_POST['is_editor'] ) ? intval( $_POST['is_editor'] ) : 0; |
| 1684 |
$description = ! $is_editor ? nl2br( esc_html( $description ) ) : $description; |
| 1685 |
|
| 1686 |
// check if agent has permission to view customer email address. |
| 1687 |
if ( ! in_array( $current_user->agent->role, $gs['allow-ar-thread-email'] ) ) { |
| 1688 |
$description = str_replace( '{{customer_email}}', '', $description ); |
| 1689 |
} |
| 1690 |
|
| 1691 |
// add ticket auth url to tinymce attachments. |
| 1692 |
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d*)/', $description, $matches ) ) { |
| 1693 |
foreach ( $matches[0] as $url ) { |
| 1694 |
$new_url = add_query_arg( 'auth_code', self::$ticket->auth_code, $url ); |
| 1695 |
$description = str_replace( $url, $new_url, $description ); |
| 1696 |
} |
| 1697 |
} |
| 1698 |
|
| 1699 |
$description = preg_replace( '/(<(script|style)\b[^>]*>).*?(<\/\2>)/s', '', $description ); |
| 1700 |
// remove divs from message. |
| 1701 |
$description = preg_replace( |
| 1702 |
array( '/<div(.*?)>/s', '/<\/div>/s', '/<table(.*?)>/s', '/<tbody(.*?)>/s', '/<tr(.*?)>/s', '/<th(.*?)>/s', '/<td(.*?)>/s', '/<pre(.*?)>/s', '/<\/pre>/s' ), |
| 1703 |
array( '<p>', '</p>', '<table>', '<tbody>', '<tr>', '<th>', '<td>', '<p>', '</p>' ), |
| 1704 |
$description |
| 1705 |
); |
| 1706 |
|
| 1707 |
// description attachments. |
| 1708 |
$attachments = isset( $_POST['description_attachments'] ) ? array_filter( array_map( 'intval', $_POST['description_attachments'] ) ) : array(); |
| 1709 |
|
| 1710 |
// submit note. |
| 1711 |
$thread = WPSC_Thread::insert( |
| 1712 |
array( |
| 1713 |
'ticket' => self::$ticket->id, |
| 1714 |
'customer' => $current_user->customer->id, |
| 1715 |
'type' => 'note', |
| 1716 |
'body' => WPSC_Macros::replace( $description, self::$ticket ), |
| 1717 |
'attachments' => implode( '|', $attachments ), |
| 1718 |
'ip_address' => WPSC_DF_IP_Address::get_current_user_ip(), |
| 1719 |
'source' => 'browser', |
| 1720 |
'os' => WPSC_DF_OS::get_user_platform(), |
| 1721 |
'browser' => WPSC_DF_Browser::get_user_browser(), |
| 1722 |
) |
| 1723 |
); |
| 1724 |
|
| 1725 |
// activate description attachments. |
| 1726 |
foreach ( $attachments as $id ) : |
| 1727 |
$attachment = new WPSC_Attachment( $id ); |
| 1728 |
$attachment->is_active = 1; |
| 1729 |
$attachment->source = 'note'; |
| 1730 |
$attachment->source_id = $thread->id; |
| 1731 |
$attachment->ticket_id = self::$ticket->id; |
| 1732 |
$attachment->save(); |
| 1733 |
endforeach; |
| 1734 |
|
| 1735 |
// activate description editor img attachments. |
| 1736 |
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d*)(&auth_code=[^&\s]*)?/', $description, $matches ) ) { |
| 1737 |
foreach ( $matches[1] as $id ) { |
| 1738 |
$attachment = new WPSC_Attachment( $id ); |
| 1739 |
$attachment->is_active = 1; |
| 1740 |
$attachment->source_id = $thread->id; |
| 1741 |
$attachment->ticket_id = self::$ticket->id; |
| 1742 |
$attachment->source = 'img_editor'; |
| 1743 |
$attachment->save(); |
| 1744 |
} |
| 1745 |
} |
| 1746 |
|
| 1747 |
self::$ticket->date_updated = new DateTime(); |
| 1748 |
self::$ticket->save(); |
| 1749 |
|
| 1750 |
do_action( 'wpsc_submit_note', $thread ); |
| 1751 |
wp_die(); |
| 1752 |
} |
| 1753 |
|
| 1754 |
/** |
| 1755 |
* Post a reply & close the ticket |
| 1756 |
* |
| 1757 |
* @return void |
| 1758 |
*/ |
| 1759 |
public static function it_reply_and_close() { |
| 1760 |
|
| 1761 |
if ( check_ajax_referer( 'wpsc_it_reply_and_close', '_ajax_nonce', false ) != 1 ) { |
| 1762 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 1763 |
} |
| 1764 |
|
| 1765 |
$gs = get_option( 'wpsc-gs-general' ); |
| 1766 |
$tl_advanced = get_option( 'wpsc-tl-ms-advanced' ); |
| 1767 |
$advanced = get_option( 'wpsc-ms-advanced-settings' ); |
| 1768 |
$current_user = WPSC_Current_User::$current_user; |
| 1769 |
self::load_current_ticket(); |
| 1770 |
|
| 1771 |
if ( ! $advanced['reply-close'] ) { |
| 1772 |
wp_send_json_error( __( 'Unauthorized', 'supportcandy' ), 401 ); |
| 1773 |
} |
| 1774 |
|
| 1775 |
if ( ! ( |
| 1776 |
( self::$view_profile == 'agent' && self::has_ticket_cap( 'reply' ) ) || |
| 1777 |
( self::$view_profile == 'customer' && self::is_customer() ) |
| 1778 |
) ) { |
| 1779 |
wp_send_json_error( __( 'Unauthorized', 'supportcandy' ), 401 ); |
| 1780 |
} |
| 1781 |
|
| 1782 |
// Set reply profile. |
| 1783 |
self::$reply_profile = 'customer'; |
| 1784 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'reply' ) ) { |
| 1785 |
self::$reply_profile = 'agent'; |
| 1786 |
} |
| 1787 |
|
| 1788 |
// Do not allow if ticket is deleted. |
| 1789 |
if ( ! self::$ticket->is_active ) { |
| 1790 |
wp_send_json_error( 'Something went wrong!', 400 ); |
| 1791 |
} |
| 1792 |
|
| 1793 |
// check reply permission for public tickets. |
| 1794 |
if ( ! $current_user->is_agent && $advanced['public-mode'] && ! $advanced['public-mode-reply'] && self::$ticket->customer->id != $current_user->customer->id ) { |
| 1795 |
wp_send_json_error( __( 'Unauthorized', 'supportcandy' ), 401 ); |
| 1796 |
} |
| 1797 |
|
| 1798 |
// description. |
| 1799 |
$description = isset( $_POST['description'] ) ? wp_kses_post( wp_unslash( $_POST['description'] ) ) : ''; |
| 1800 |
if ( ! $description ) { |
| 1801 |
wp_send_json_error( 'Something went wrong!', 401 ); |
| 1802 |
} |
| 1803 |
|
| 1804 |
// status change permission validation. |
| 1805 |
$close_flag = false; |
| 1806 |
if ( $current_user->is_customer && |
| 1807 |
( |
| 1808 |
( $current_user->customer->id == self::$ticket->customer->id && in_array( 'customer', $gs['allow-close-ticket'] ) ) || |
| 1809 |
( $current_user->is_agent && self::has_ticket_cap( 'cs' ) && in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) ) |
| 1810 |
) |
| 1811 |
) { |
| 1812 |
$close_flag = true; |
| 1813 |
} |
| 1814 |
|
| 1815 |
$close_flag = apply_filters( 'wpsc_it_action_close_flag', $close_flag, self::$ticket ); |
| 1816 |
|
| 1817 |
if ( ! ( |
| 1818 |
$close_flag && |
| 1819 |
! ( |
| 1820 |
self::$ticket->status->id == $gs['close-ticket-status'] || |
| 1821 |
in_array( self::$ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) |
| 1822 |
) |
| 1823 |
) ) { |
| 1824 |
wp_send_json_error( 'Unauthorized!', 401 ); |
| 1825 |
} |
| 1826 |
|
| 1827 |
// replace new line with br if no text editor. |
| 1828 |
$is_editor = isset( $_POST['is_editor'] ) ? intval( $_POST['is_editor'] ) : 0; |
| 1829 |
$description = ! $is_editor ? nl2br( esc_html( $description ) ) : $description; |
| 1830 |
|
| 1831 |
// replace macros only when current user is an agent & check if agent has permission to view customer email address. |
| 1832 |
if ( $current_user->is_agent && ! in_array( $current_user->agent->role, $gs['allow-ar-thread-email'] ) ) { |
| 1833 |
$description = str_replace( '{{customer_email}}', '', $description ); |
| 1834 |
} |
| 1835 |
$description = $current_user->is_agent ? WPSC_Macros::replace( $description, self::$ticket ) : $description; |
| 1836 |
|
| 1837 |
$description = preg_replace( '/(<(script|style)\b[^>]*>).*?(<\/\2>)/s', '', $description ); |
| 1838 |
// remove divs from message. |
| 1839 |
$description = preg_replace( |
| 1840 |
array( '/<div(.*?)>/s', '/<\/div>/s', '/<table(.*?)>/s', '/<tbody(.*?)>/s', '/<tr(.*?)>/s', '/<th(.*?)>/s', '/<td(.*?)>/s', '/<pre(.*?)>/s', '/<\/pre>/s' ), |
| 1841 |
array( '<p>', '</p>', '<table>', '<tbody>', '<tr>', '<th>', '<td>', '<p>', '</p>' ), |
| 1842 |
$description |
| 1843 |
); |
| 1844 |
|
| 1845 |
// set signature if agent. |
| 1846 |
$signature = $current_user->is_agent ? $current_user->agent->get_signature() : ''; |
| 1847 |
if ( $signature ) { |
| 1848 |
$description .= '<br>' . $signature; |
| 1849 |
} |
| 1850 |
|
| 1851 |
// add ticket auth url to tinymce attachments. |
| 1852 |
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d*)/', $description, $matches ) ) { |
| 1853 |
foreach ( $matches[0] as $url ) { |
| 1854 |
$new_url = add_query_arg( 'auth_code', self::$ticket->auth_code, $url ); |
| 1855 |
$description = str_replace( $url, $new_url, $description ); |
| 1856 |
} |
| 1857 |
} |
| 1858 |
|
| 1859 |
// description attachments. |
| 1860 |
$attachments = isset( $_POST['description_attachments'] ) ? array_filter( array_map( 'intval', $_POST['description_attachments'] ) ) : array(); |
| 1861 |
|
| 1862 |
// submit reply. |
| 1863 |
$thread = WPSC_Thread::insert( |
| 1864 |
array( |
| 1865 |
'ticket' => self::$ticket->id, |
| 1866 |
'customer' => $current_user->customer->id, |
| 1867 |
'type' => 'reply', |
| 1868 |
'body' => $description, |
| 1869 |
'attachments' => implode( '|', $attachments ), |
| 1870 |
'ip_address' => WPSC_DF_IP_Address::get_current_user_ip(), |
| 1871 |
'source' => 'browser', |
| 1872 |
'os' => WPSC_DF_OS::get_user_platform(), |
| 1873 |
'browser' => WPSC_DF_Browser::get_user_browser(), |
| 1874 |
) |
| 1875 |
); |
| 1876 |
|
| 1877 |
// activate description attachments. |
| 1878 |
foreach ( $attachments as $id ) : |
| 1879 |
$attachment = new WPSC_Attachment( $id ); |
| 1880 |
$attachment->is_active = 1; |
| 1881 |
$attachment->source = 'reply'; |
| 1882 |
$attachment->source_id = $thread->id; |
| 1883 |
$attachment->ticket_id = self::$ticket->id; |
| 1884 |
$attachment->save(); |
| 1885 |
endforeach; |
| 1886 |
|
| 1887 |
// activate description editor img attachments. |
| 1888 |
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d*)(&auth_code=[^&\s]*)?/', $description, $matches ) ) { |
| 1889 |
foreach ( $matches[1] as $id ) { |
| 1890 |
$attachment = new WPSC_Attachment( $id ); |
| 1891 |
$attachment->is_active = 1; |
| 1892 |
$attachment->source_id = $thread->id; |
| 1893 |
$attachment->ticket_id = self::$ticket->id; |
| 1894 |
$attachment->source = 'img_editor'; |
| 1895 |
$attachment->save(); |
| 1896 |
} |
| 1897 |
} |
| 1898 |
|
| 1899 |
$prev = self::$ticket->status->id; |
| 1900 |
|
| 1901 |
self::$ticket->last_reply_on = new DateTime(); |
| 1902 |
self::$ticket->last_reply_by = $current_user->customer->id; |
| 1903 |
self::$ticket->last_reply_source = 'browser'; |
| 1904 |
self::$ticket->status = $gs['close-ticket-status']; |
| 1905 |
self::$ticket->date_closed = new DateTime( 'now' ); |
| 1906 |
self::$ticket->date_updated = new DateTime(); |
| 1907 |
self::$ticket->save(); |
| 1908 |
|
| 1909 |
$thread->ticket = self::$ticket; |
| 1910 |
|
| 1911 |
remove_action( 'wpsc_post_reply', array( 'WPSC_GS_General', 'change_ticket_status' ) ); |
| 1912 |
|
| 1913 |
do_action( 'wpsc_post_reply', $thread ); |
| 1914 |
|
| 1915 |
remove_action( 'wpsc_change_ticket_status', array( 'WPSC_EN_Change_Ticket_Status', 'process_event' ), 200 ); |
| 1916 |
|
| 1917 |
do_action( 'wpsc_change_ticket_status', self::$ticket, $prev, self::$ticket->status->id, $current_user->customer->id ); |
| 1918 |
|
| 1919 |
wp_die(); |
| 1920 |
} |
| 1921 |
|
| 1922 |
/** |
| 1923 |
* Change status of individual ticket |
| 1924 |
* |
| 1925 |
* @param integer $prev - privious status. |
| 1926 |
* @param integer $new - new status. |
| 1927 |
* @param integer $customer_id - customer id. |
| 1928 |
* @return void |
| 1929 |
*/ |
| 1930 |
public static function change_status( $prev, $new, $customer_id ) { |
| 1931 |
|
| 1932 |
$gs = get_option( 'wpsc-gs-general' ); |
| 1933 |
self::$ticket->status = $new; |
| 1934 |
$tl_advanced = get_option( 'wpsc-tl-ms-advanced' ); |
| 1935 |
if ( $new == $gs['close-ticket-status'] || in_array( $new, $tl_advanced['closed-ticket-statuses'] ) ) { |
| 1936 |
self::$ticket->date_closed = new DateTime( 'now' ); |
| 1937 |
} else { |
| 1938 |
self::$ticket->date_closed = '0000-00-00 00:00:00'; |
| 1939 |
} |
| 1940 |
|
| 1941 |
self::$ticket->date_updated = new DateTime(); |
| 1942 |
self::$ticket->save(); |
| 1943 |
do_action( 'wpsc_change_ticket_status', self::$ticket, $prev, $new, $customer_id ); |
| 1944 |
} |
| 1945 |
|
| 1946 |
/** |
| 1947 |
* Change category of individual ticket |
| 1948 |
* |
| 1949 |
* @param integer $prev - privious category. |
| 1950 |
* @param integer $new - new category. |
| 1951 |
* @param integer $customer_id - customer id. |
| 1952 |
* @return void |
| 1953 |
*/ |
| 1954 |
public static function change_category( $prev, $new, $customer_id ) { |
| 1955 |
|
| 1956 |
self::$ticket->category = $new; |
| 1957 |
self::$ticket->date_updated = new DateTime(); |
| 1958 |
self::$ticket->save(); |
| 1959 |
do_action( 'wpsc_change_ticket_category', self::$ticket, $prev, $new, $customer_id ); |
| 1960 |
} |
| 1961 |
|
| 1962 |
/** |
| 1963 |
* Change priority of individual ticket |
| 1964 |
* |
| 1965 |
* @param integer $prev - privious priority. |
| 1966 |
* @param integer $new - new priority. |
| 1967 |
* @param integer $customer_id - customer id. |
| 1968 |
* @return void |
| 1969 |
*/ |
| 1970 |
public static function change_priority( $prev, $new, $customer_id ) { |
| 1971 |
|
| 1972 |
self::$ticket->priority = $new; |
| 1973 |
self::$ticket->date_updated = new DateTime(); |
| 1974 |
self::$ticket->save(); |
| 1975 |
do_action( 'wpsc_change_ticket_priority', self::$ticket, $prev, $new, $customer_id ); |
| 1976 |
} |
| 1977 |
|
| 1978 |
/** |
| 1979 |
* Change customer |
| 1980 |
* |
| 1981 |
* @param WPSC_Customer $prev - privious customer. |
| 1982 |
* @param WPSC_Customer $new - new customer. |
| 1983 |
* @param integer $customer_id - customer id. |
| 1984 |
* @return void |
| 1985 |
*/ |
| 1986 |
public static function change_raised_by( $prev, $new, $customer_id ) { |
| 1987 |
|
| 1988 |
self::$ticket->customer = $new; |
| 1989 |
self::$ticket->date_updated = new DateTime(); |
| 1990 |
self::$ticket->save(); |
| 1991 |
do_action( 'wpsc_change_raised_by', self::$ticket, $prev, $new, $customer_id ); |
| 1992 |
} |
| 1993 |
|
| 1994 |
/** |
| 1995 |
* Change assignee |
| 1996 |
* |
| 1997 |
* @param array $prev - privious assignee. |
| 1998 |
* @param array $new - new assignee. |
| 1999 |
* @param integer $customer_id - customer id. |
| 2000 |
* @return void |
| 2001 |
*/ |
| 2002 |
public static function change_assignee( $prev, $new, $customer_id ) { |
| 2003 |
|
| 2004 |
self::$ticket->assigned_agent = $new; |
| 2005 |
self::$ticket->prev_assignee = $prev; |
| 2006 |
self::$ticket->date_updated = new DateTime(); |
| 2007 |
self::$ticket->save(); |
| 2008 |
do_action( 'wpsc_change_assignee', self::$ticket, $prev, $new, $customer_id ); |
| 2009 |
} |
| 2010 |
|
| 2011 |
/** |
| 2012 |
* Change tags |
| 2013 |
* |
| 2014 |
* @param array $prev - privious tag. |
| 2015 |
* @param array $new - new tag. |
| 2016 |
* @param integer $customer_id - customer id. |
| 2017 |
* @return void |
| 2018 |
*/ |
| 2019 |
public static function change_tag( $prev, $new, $customer_id ) { |
| 2020 |
|
| 2021 |
self::$ticket->tags = $new; |
| 2022 |
self::$ticket->date_updated = new DateTime(); |
| 2023 |
self::$ticket->save(); |
| 2024 |
do_action( 'wpsc_change_tag', self::$ticket, $prev, $new, $customer_id ); |
| 2025 |
} |
| 2026 |
|
| 2027 |
/** |
| 2028 |
* Get duplicate ticket modal |
| 2029 |
* |
| 2030 |
* @return void |
| 2031 |
*/ |
| 2032 |
public static function get_duplicate_ticket() { |
| 2033 |
|
| 2034 |
if ( check_ajax_referer( 'wpsc_it_get_duplicate_ticket', '_ajax_nonce', false ) != 1 ) { |
| 2035 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2036 |
} |
| 2037 |
|
| 2038 |
self::load_current_ticket(); |
| 2039 |
|
| 2040 |
if ( self::$is_restricted ) { |
| 2041 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2042 |
} |
| 2043 |
|
| 2044 |
$current_user = WPSC_Current_User::$current_user; |
| 2045 |
if ( self::$view_profile != 'agent' ) { |
| 2046 |
wp_send_json_error( 'Something went wrong!', 401 ); |
| 2047 |
} |
| 2048 |
|
| 2049 |
$ticket = self::$ticket; |
| 2050 |
$title = esc_attr__( 'Duplicate', 'supportcandy' ); |
| 2051 |
|
| 2052 |
ob_start(); |
| 2053 |
?> |
| 2054 |
<form action="#" onsubmit="return false;" class="duplicate"> |
| 2055 |
<div class="wpsc-input-group"> |
| 2056 |
<div class="label-container"> |
| 2057 |
<label for=""><?php esc_attr_e( 'Subject', 'supportcandy' ); ?></label> |
| 2058 |
</div> |
| 2059 |
<input name="subject" type="text" value="<?php echo esc_attr( $ticket->subject ); ?>" autocomplete="off"> |
| 2060 |
</div> |
| 2061 |
<?php do_action( 'wpsc_it_get_duplicate_ticket', $ticket ); ?> |
| 2062 |
<input type="hidden" name="action" value="wpsc_it_set_duplicate_ticket"> |
| 2063 |
<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>"> |
| 2064 |
<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_duplicate_ticket' ) ); ?>"> |
| 2065 |
</form> |
| 2066 |
<?php |
| 2067 |
$body = ob_get_clean(); |
| 2068 |
|
| 2069 |
ob_start(); |
| 2070 |
?> |
| 2071 |
<button class="wpsc-button small primary" onclick="wpsc_it_set_duplicate_ticket(this, <?php echo esc_attr( $ticket->id ); ?>);"> |
| 2072 |
<?php esc_attr_e( 'Submit', 'supportcandy' ); ?> |
| 2073 |
</button> |
| 2074 |
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();"> |
| 2075 |
<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?> |
| 2076 |
</button> |
| 2077 |
<?php |
| 2078 |
do_action( 'wpsc_it_get_duplicate_ticket_footer', $ticket ); |
| 2079 |
$footer = ob_get_clean(); |
| 2080 |
|
| 2081 |
$response = array( |
| 2082 |
'title' => $title, |
| 2083 |
'body' => $body, |
| 2084 |
'footer' => $footer, |
| 2085 |
); |
| 2086 |
wp_send_json( $response ); |
| 2087 |
} |
| 2088 |
|
| 2089 |
/** |
| 2090 |
* Set duplicate ticket |
| 2091 |
* |
| 2092 |
* @return void |
| 2093 |
*/ |
| 2094 |
public static function set_duplicate_ticket() { |
| 2095 |
|
| 2096 |
if ( check_ajax_referer( 'wpsc_it_set_duplicate_ticket', '_ajax_nonce', false ) != 1 ) { |
| 2097 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2098 |
} |
| 2099 |
|
| 2100 |
self::load_current_ticket(); |
| 2101 |
$current_user = WPSC_Current_User::$current_user; |
| 2102 |
if ( self::$view_profile != 'agent' && ! self::has_ticket_cap( 'dt' ) ) { |
| 2103 |
wp_send_json_error( 'Something went wrong!', 401 ); |
| 2104 |
} |
| 2105 |
|
| 2106 |
$ticket = self::$ticket; |
| 2107 |
$threads = $ticket->get_threads( 1, 0, array( 'report', 'reply' ), 'date_created', 'ASC' ); |
| 2108 |
|
| 2109 |
// ignore custom field types while duplicating ticket. |
| 2110 |
$ignore_cft = apply_filters( |
| 2111 |
'wpsc_duplicate_ticket_ignore_cft', |
| 2112 |
array( |
| 2113 |
'cf_html', |
| 2114 |
'df_description', |
| 2115 |
'df_id', |
| 2116 |
'df_ip_address', |
| 2117 |
'df_browser', |
| 2118 |
'df_assigned_agent', |
| 2119 |
'df_prev_assignee', |
| 2120 |
'df_date_closed', |
| 2121 |
'df_add_recipients', |
| 2122 |
'df_ip_address', |
| 2123 |
'df_os', |
| 2124 |
'df_sla', |
| 2125 |
'df_last_reply_on', |
| 2126 |
'df_last_reply_by', |
| 2127 |
'df_sf_date', |
| 2128 |
'df_sf_feedback', |
| 2129 |
'df_sf_rating', |
| 2130 |
'df_time_spent', |
| 2131 |
'df_usergroups', |
| 2132 |
'df_last_reply_source', |
| 2133 |
) |
| 2134 |
); |
| 2135 |
|
| 2136 |
$data = array(); |
| 2137 |
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) { |
| 2138 |
if ( ! in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ) { |
| 2139 |
continue; |
| 2140 |
} |
| 2141 |
if ( in_array( $cf->type::$slug, $ignore_cft ) ) { |
| 2142 |
continue; |
| 2143 |
} |
| 2144 |
$data[ $cf->slug ] = $cf->type::get_duplicate_ticket_data( $cf, $ticket ); |
| 2145 |
} |
| 2146 |
$data['assigned_agent'] = ''; |
| 2147 |
$duplicate = WPSC_Ticket::insert( $data ); |
| 2148 |
|
| 2149 |
foreach ( $threads as $thread ) { |
| 2150 |
$attachments = array(); |
| 2151 |
foreach ( $thread->attachments as $attachment ) { |
| 2152 |
$attachments[] = self::get_duplicate_attachment_id( $attachment->id ); |
| 2153 |
} |
| 2154 |
$duplicate_thread = WPSC_Thread::insert( |
| 2155 |
array( |
| 2156 |
'ticket' => $duplicate->id, |
| 2157 |
'customer' => $thread->customer->id, |
| 2158 |
'type' => $thread->type, |
| 2159 |
'body' => $thread->body, |
| 2160 |
'attachments' => $attachments ? implode( '|', $attachments ) : '', |
| 2161 |
'ip_address' => $thread->ip_address, |
| 2162 |
'source' => $thread->source, |
| 2163 |
'os' => $thread->os, |
| 2164 |
'browser' => $thread->browser, |
| 2165 |
'date_created' => $thread->date_created->format( 'Y-m-d H:i:s' ), |
| 2166 |
'date_updated' => $thread->date_updated->format( 'Y-m-d H:i:s' ), |
| 2167 |
) |
| 2168 |
); |
| 2169 |
foreach ( $attachments as $id ) : |
| 2170 |
$attachment = new WPSC_Attachment( $id ); |
| 2171 |
$attachment->source = $duplicate_thread->type; |
| 2172 |
$attachment->source_id = $duplicate_thread->id; |
| 2173 |
$attachment->ticket_id = $duplicate->id; |
| 2174 |
$attachment->save(); |
| 2175 |
endforeach; |
| 2176 |
|
| 2177 |
// duplicate description attachments. |
| 2178 |
$body_attachments = array(); |
| 2179 |
$attachment_of_body = WPSC_Attachment::find( |
| 2180 |
array( |
| 2181 |
'items_per_page' => 0, |
| 2182 |
'meta_query' => array( |
| 2183 |
'relation' => 'AND', |
| 2184 |
array( |
| 2185 |
'slug' => 'source', |
| 2186 |
'compare' => '=', |
| 2187 |
'val' => 'img_editor', |
| 2188 |
), |
| 2189 |
array( |
| 2190 |
'slug' => 'source_id', |
| 2191 |
'compare' => '=', |
| 2192 |
'val' => $thread->id, |
| 2193 |
), |
| 2194 |
), |
| 2195 |
) |
| 2196 |
)['results']; |
| 2197 |
foreach ( $attachment_of_body as $img ) { |
| 2198 |
$body_attachments[ $img->id ] = self::get_duplicate_attachment_id( $img->id ); |
| 2199 |
} |
| 2200 |
foreach ( $body_attachments as $old_id => $id ) : |
| 2201 |
$attachment = new WPSC_Attachment( $id ); |
| 2202 |
$attachment->source = 'img_editor'; |
| 2203 |
$attachment->source_id = $duplicate_thread->id; |
| 2204 |
$attachment->ticket_id = $duplicate->id; |
| 2205 |
$attachment->save(); |
| 2206 |
|
| 2207 |
$old_url = home_url( '/' ) . '?wpsc_attachment=' . $old_id; |
| 2208 |
$new_url = home_url( '/' ) . '?wpsc_attachment=' . $id; |
| 2209 |
$duplicate_thread->body = str_replace( $old_url, $new_url, $duplicate_thread->body ); |
| 2210 |
endforeach; |
| 2211 |
|
| 2212 |
$duplicate_thread->save(); |
| 2213 |
} |
| 2214 |
|
| 2215 |
do_action( 'wpsc_create_new_ticket', $duplicate ); |
| 2216 |
|
| 2217 |
wp_send_json( array( 'ticket_id' => $duplicate->id ) ); |
| 2218 |
} |
| 2219 |
|
| 2220 |
/** |
| 2221 |
* Delete ticket ajax request |
| 2222 |
*/ |
| 2223 |
public static function set_delete_ticket() { |
| 2224 |
|
| 2225 |
if ( check_ajax_referer( 'wpsc_it_delete_ticket', '_ajax_nonce', false ) != 1 ) { |
| 2226 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2227 |
} |
| 2228 |
|
| 2229 |
$current_user = WPSC_Current_User::$current_user; |
| 2230 |
if ( ! $current_user->is_agent ) { |
| 2231 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2232 |
} |
| 2233 |
|
| 2234 |
self::load_current_ticket(); |
| 2235 |
|
| 2236 |
if ( self::$is_restricted || ! self::has_ticket_cap( 'dtt' ) ) { |
| 2237 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2238 |
} |
| 2239 |
|
| 2240 |
self::delete_ticket(); |
| 2241 |
wp_die(); |
| 2242 |
} |
| 2243 |
|
| 2244 |
/** |
| 2245 |
* Delete current ticket |
| 2246 |
* |
| 2247 |
* @return void |
| 2248 |
*/ |
| 2249 |
public static function delete_ticket() { |
| 2250 |
|
| 2251 |
self::$ticket->is_active = 0; |
| 2252 |
self::$ticket->date_updated = new DateTime(); |
| 2253 |
self::$ticket->save(); |
| 2254 |
do_action( 'wpsc_delete_ticket', self::$ticket ); |
| 2255 |
} |
| 2256 |
|
| 2257 |
/** |
| 2258 |
* Restore ticket ajax request |
| 2259 |
* |
| 2260 |
* @return void |
| 2261 |
*/ |
| 2262 |
public static function ticket_restore() { |
| 2263 |
|
| 2264 |
if ( check_ajax_referer( 'wpsc_it_ticket_restore', '_ajax_nonce', false ) != 1 ) { |
| 2265 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2266 |
} |
| 2267 |
|
| 2268 |
$current_user = WPSC_Current_User::$current_user; |
| 2269 |
if ( ! $current_user->is_agent ) { |
| 2270 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2271 |
} |
| 2272 |
|
| 2273 |
self::load_current_ticket(); |
| 2274 |
|
| 2275 |
if ( ! self::$is_restricted || ! self::has_ticket_cap( 'dtt' ) ) { |
| 2276 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2277 |
} |
| 2278 |
|
| 2279 |
self::restore_ticket(); |
| 2280 |
wp_die(); |
| 2281 |
} |
| 2282 |
|
| 2283 |
/** |
| 2284 |
* Restore current ticket |
| 2285 |
* |
| 2286 |
* @return void |
| 2287 |
*/ |
| 2288 |
public static function restore_ticket() { |
| 2289 |
|
| 2290 |
self::$ticket->is_active = 1; |
| 2291 |
self::$ticket->date_updated = new DateTime(); |
| 2292 |
self::$ticket->save(); |
| 2293 |
do_action( 'wpsc_ticket_restore', self::$ticket ); |
| 2294 |
} |
| 2295 |
|
| 2296 |
/** |
| 2297 |
* Archive ticket ajax request |
| 2298 |
*/ |
| 2299 |
public static function set_archive_ticket() { |
| 2300 |
|
| 2301 |
if ( check_ajax_referer( 'wpsc_it_archive_ticket', '_ajax_nonce', false ) != 1 ) { |
| 2302 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2303 |
} |
| 2304 |
|
| 2305 |
$current_user = WPSC_Current_User::$current_user; |
| 2306 |
if ( ! $current_user->is_agent ) { |
| 2307 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2308 |
} |
| 2309 |
|
| 2310 |
self::load_current_ticket(); |
| 2311 |
|
| 2312 |
if ( self::$is_restricted ) { |
| 2313 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2314 |
} |
| 2315 |
|
| 2316 |
self::archive_ticket(); |
| 2317 |
wp_die(); |
| 2318 |
} |
| 2319 |
|
| 2320 |
/** |
| 2321 |
* Archive current ticket |
| 2322 |
* |
| 2323 |
* @return void |
| 2324 |
*/ |
| 2325 |
public static function archive_ticket() { |
| 2326 |
|
| 2327 |
self::$ticket->live_agents = ''; |
| 2328 |
self::$ticket->date_updated = new DateTime(); |
| 2329 |
self::$ticket->save(); |
| 2330 |
$id = self::$ticket->id; |
| 2331 |
|
| 2332 |
$success = WPSC_Archive_Ticket::set_archive_ticket( self::$ticket ); |
| 2333 |
if ( $success ) { |
| 2334 |
$ticket = new WPSC_Archive_Ticket( $id ); |
| 2335 |
do_action( 'wpsc_ticket_archive', $ticket ); |
| 2336 |
} |
| 2337 |
} |
| 2338 |
|
| 2339 |
/** |
| 2340 |
* Permanently delete ticket ajax request |
| 2341 |
* |
| 2342 |
* @return void |
| 2343 |
*/ |
| 2344 |
public static function set_delete_ticket_permanently() { |
| 2345 |
|
| 2346 |
if ( check_ajax_referer( 'wpsc_it_delete_permanently', '_ajax_nonce', false ) != 1 ) { |
| 2347 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2348 |
} |
| 2349 |
|
| 2350 |
$current_user = WPSC_Current_User::$current_user; |
| 2351 |
if ( ! $current_user->is_agent ) { |
| 2352 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2353 |
} |
| 2354 |
|
| 2355 |
self::load_current_ticket(); |
| 2356 |
|
| 2357 |
if ( ! self::has_ticket_cap( 'dtt' ) ) { |
| 2358 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2359 |
} |
| 2360 |
|
| 2361 |
self::delete_permanently(); |
| 2362 |
wp_die(); |
| 2363 |
} |
| 2364 |
|
| 2365 |
/** |
| 2366 |
* Permanently delete current ticket |
| 2367 |
* |
| 2368 |
* @return void |
| 2369 |
*/ |
| 2370 |
public static function delete_permanently() { |
| 2371 |
|
| 2372 |
WPSC_Ticket::destroy( self::$ticket ); |
| 2373 |
do_action( 'wpsc_ticket_delete_permanently', self::$ticket ); |
| 2374 |
} |
| 2375 |
|
| 2376 |
/** |
| 2377 |
* Create ticket from thread |
| 2378 |
* |
| 2379 |
* @return void |
| 2380 |
*/ |
| 2381 |
public static function it_thread_new_ticket() { |
| 2382 |
|
| 2383 |
if ( check_ajax_referer( 'wpsc_it_thread_new_ticket', '_ajax_nonce', false ) != 1 ) { |
| 2384 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2385 |
} |
| 2386 |
|
| 2387 |
if ( self::$is_restricted ) { |
| 2388 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2389 |
} |
| 2390 |
|
| 2391 |
self::load_current_ticket(); |
| 2392 |
$current_user = WPSC_Current_User::$current_user; |
| 2393 |
self::load_current_ticket(); |
| 2394 |
|
| 2395 |
if ( ! |
| 2396 |
self::$view_profile == 'agent' |
| 2397 |
) { |
| 2398 |
wp_send_json_error( __( 'Unauthorized', 'supportcandy' ), 401 ); |
| 2399 |
} |
| 2400 |
|
| 2401 |
$ticket = self::$ticket; |
| 2402 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 2403 |
$title = esc_attr__( 'Create ticket from thread', 'supportcandy' ); |
| 2404 |
|
| 2405 |
ob_start(); |
| 2406 |
?> |
| 2407 |
<form action="#" onsubmit="return false;" class="new_ticket_from_thread"> |
| 2408 |
<div class="wpsc-input-group"> |
| 2409 |
<div class="label-container"> |
| 2410 |
<label for=""><?php esc_attr_e( 'Subject', 'supportcandy' ); ?></label> |
| 2411 |
</div> |
| 2412 |
<input name="subject" type="text" value="<?php echo esc_attr( $ticket->subject ); ?>" autocomplete="off"> |
| 2413 |
</div> |
| 2414 |
<?php do_action( 'wpsc_it_thread_new_ticket', $thread_id ); ?> |
| 2415 |
<input type="hidden" name="action" value="wpsc_it_set_thread_new_ticket"> |
| 2416 |
<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>"> |
| 2417 |
<input type="hidden" name="thread_id" value="<?php echo esc_attr( $thread_id ); ?>"> |
| 2418 |
<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_thread_new_ticket' ) ); ?>"> |
| 2419 |
</form> |
| 2420 |
<?php |
| 2421 |
$body = ob_get_clean(); |
| 2422 |
|
| 2423 |
ob_start(); |
| 2424 |
?> |
| 2425 |
<button class="wpsc-button small primary" onclick="wpsc_it_set_thread_new_ticket(this, <?php echo esc_attr( $thread_id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_thread_new_ticket' ) ); ?>');"> |
| 2426 |
<?php esc_attr_e( 'Submit', 'supportcandy' ); ?> |
| 2427 |
</button> |
| 2428 |
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();"> |
| 2429 |
<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?> |
| 2430 |
</button> |
| 2431 |
<?php |
| 2432 |
do_action( 'wpsc_it_set_thread_new_ticket_footer', $thread_id ); |
| 2433 |
$footer = ob_get_clean(); |
| 2434 |
|
| 2435 |
$response = array( |
| 2436 |
'title' => $title, |
| 2437 |
'body' => $body, |
| 2438 |
'footer' => $footer, |
| 2439 |
); |
| 2440 |
wp_send_json( $response ); |
| 2441 |
} |
| 2442 |
|
| 2443 |
/** |
| 2444 |
* Get thread info |
| 2445 |
* |
| 2446 |
* @return void |
| 2447 |
*/ |
| 2448 |
public static function it_thread_info() { |
| 2449 |
|
| 2450 |
if ( check_ajax_referer( 'wpsc_it_thread_info', '_ajax_nonce', false ) != 1 ) { |
| 2451 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2452 |
} |
| 2453 |
|
| 2454 |
self::load_current_ticket(); |
| 2455 |
|
| 2456 |
$current_user = WPSC_Current_User::$current_user; |
| 2457 |
|
| 2458 |
if ( ! ( self::$view_profile == 'agent' ) ) { |
| 2459 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 2460 |
} |
| 2461 |
|
| 2462 |
$title = esc_attr__( 'Thread info', 'supportcandy' ); |
| 2463 |
|
| 2464 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 2465 |
if ( ! $thread_id ) { |
| 2466 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 2467 |
} |
| 2468 |
|
| 2469 |
$thread = new WPSC_Thread( $thread_id ); |
| 2470 |
if ( ! $thread->id ) { |
| 2471 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 2472 |
} |
| 2473 |
|
| 2474 |
if ( self::$ticket != $thread->ticket ) { |
| 2475 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 2476 |
} |
| 2477 |
|
| 2478 |
$settings = get_option( 'wpsc-gs-general', array() ); |
| 2479 |
$advanced = get_option( 'wpsc-ms-advanced-settings', array() ); |
| 2480 |
$ip_address = $thread->ip_address ? $thread->ip_address : esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 2481 |
$os = $thread->os ? $thread->os : esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 2482 |
$browser = $thread->browser ? $thread->browser : esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 2483 |
$source = $thread->source && isset( WPSC_DF_Source::$sources[ $thread->source ] ) ? WPSC_DF_Source::$sources[ $thread->source ] : esc_attr__( 'Not Applicable', 'supportcandy' ); |
| 2484 |
|
| 2485 |
ob_start(); |
| 2486 |
?> |
| 2487 |
<div class="wpsc-thread-info"> |
| 2488 |
|
| 2489 |
<div class="info-list-item"> |
| 2490 |
<div class="info-label"><?php esc_attr_e( 'Name', 'supportcandy' ); ?>:</div> |
| 2491 |
<div class="info-val"><?php echo esc_attr( $thread->customer->name ); ?></div> |
| 2492 |
</div> |
| 2493 |
<?php |
| 2494 |
|
| 2495 |
if ( $current_user->is_agent && in_array( $current_user->agent->role, $settings['allow-ar-thread-email'] ) ) { |
| 2496 |
?> |
| 2497 |
<div class="info-list-item"> |
| 2498 |
<div class="info-label"><?php esc_attr_e( 'Email Address', 'supportcandy' ); ?>:</div> |
| 2499 |
<div class="info-val"><?php echo esc_attr( $thread->customer->email ); ?></div> |
| 2500 |
</div> |
| 2501 |
<?php |
| 2502 |
} |
| 2503 |
?> |
| 2504 |
|
| 2505 |
<div class="info-list-item"> |
| 2506 |
<div class="info-label"><?php esc_attr_e( 'Source', 'supportcandy' ); ?>:</div> |
| 2507 |
<div class="info-val"><?php echo esc_attr( $source ); ?></div> |
| 2508 |
</div> |
| 2509 |
|
| 2510 |
<div class="info-list-item"> |
| 2511 |
<div class="info-label"><?php esc_attr_e( 'IP Address', 'supportcandy' ); ?>:</div> |
| 2512 |
<div class="info-val"><?php echo esc_attr( $ip_address ); ?></div> |
| 2513 |
</div> |
| 2514 |
|
| 2515 |
<div class="info-list-item"> |
| 2516 |
<div class="info-label"><?php esc_attr_e( 'Browser', 'supportcandy' ); ?>:</div> |
| 2517 |
<div class="info-val"><?php echo esc_attr( $browser ); ?></div> |
| 2518 |
</div> |
| 2519 |
|
| 2520 |
<div class="info-list-item"> |
| 2521 |
<div class="info-label"><?php esc_attr_e( 'Operating System', 'supportcandy' ); ?>:</div> |
| 2522 |
<div class="info-val"><?php echo esc_attr( $os ); ?></div> |
| 2523 |
</div> |
| 2524 |
|
| 2525 |
<?php |
| 2526 |
if ( $thread->type == 'reply' && $thread->customer != $thread->ticket->customer ) { |
| 2527 |
?> |
| 2528 |
<div class="info-list-item"> |
| 2529 |
<div class="info-label"><?php esc_attr_e( 'Seen', 'supportcandy' ); ?>:</div> |
| 2530 |
<div class="info-val"> |
| 2531 |
<?php echo is_object( $thread->seen ) ? esc_attr( $thread->seen->setTimezone( wp_timezone() )->format( $advanced['thread-date-format'] ) ) : esc_attr_e( 'No', 'supportcandy' ); ?> |
| 2532 |
</div> |
| 2533 |
</div> |
| 2534 |
<?php |
| 2535 |
} |
| 2536 |
do_action( 'wpsc_thread_info_body', $thread ); |
| 2537 |
?> |
| 2538 |
</div> |
| 2539 |
<?php |
| 2540 |
$body = ob_get_clean(); |
| 2541 |
|
| 2542 |
ob_start(); |
| 2543 |
?> |
| 2544 |
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();"> |
| 2545 |
<?php esc_attr_e( 'Close', 'supportcandy' ); ?> |
| 2546 |
</button> |
| 2547 |
<?php |
| 2548 |
$footer = ob_get_clean(); |
| 2549 |
|
| 2550 |
$response = array( |
| 2551 |
'title' => $title, |
| 2552 |
'body' => $body, |
| 2553 |
'footer' => $footer, |
| 2554 |
); |
| 2555 |
wp_send_json( $response ); |
| 2556 |
} |
| 2557 |
|
| 2558 |
/** |
| 2559 |
* Create new ticket from thread |
| 2560 |
* |
| 2561 |
* @return void |
| 2562 |
*/ |
| 2563 |
public static function it_set_thread_new_ticket() { |
| 2564 |
|
| 2565 |
if ( check_ajax_referer( 'wpsc_it_set_thread_new_ticket', '_ajax_nonce', false ) != 1 ) { |
| 2566 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2567 |
} |
| 2568 |
|
| 2569 |
if ( self::$is_restricted ) { |
| 2570 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2571 |
} |
| 2572 |
|
| 2573 |
global $wpdb; |
| 2574 |
self::load_current_ticket(); |
| 2575 |
$current_user = WPSC_Current_User::$current_user; |
| 2576 |
|
| 2577 |
if ( self::$view_profile != 'agent' ) { |
| 2578 |
wp_send_json_error( 'Something went wrong!', 401 ); |
| 2579 |
} |
| 2580 |
|
| 2581 |
$ticket = self::$ticket; |
| 2582 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 2583 |
|
| 2584 |
$thread = new WPSC_Thread( $thread_id ); |
| 2585 |
if ( ! $thread->id ) { |
| 2586 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 2587 |
} |
| 2588 |
|
| 2589 |
if ( self::$ticket != $thread->ticket ) { |
| 2590 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 2591 |
} |
| 2592 |
|
| 2593 |
$ignore_cft = apply_filters( 'wpsc_thread_new_ticket_ignore_cft', array( 'cf_html', 'df_description', 'df_id', 'df_ip_address', 'df_browser', 'df_assigned_agent', 'df_add_recipients', 'df_ip_address', 'df_os', 'df_prev_assignee', 'df_date_closed', 'df_sf_rating', 'df_sf_feedback', 'df_sf_date', 'df_time_spent', 'df_sla', 'df_last_reply_on', 'df_last_reply_by', 'df_usergroups', 'df_last_reply_source' ) ); |
| 2594 |
$data = array(); |
| 2595 |
foreach ( WPSC_Custom_Field::$custom_fields as $cf ) { |
| 2596 |
|
| 2597 |
if ( in_array( $cf->type::$slug, $ignore_cft ) || ! in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ) { |
| 2598 |
continue; |
| 2599 |
} |
| 2600 |
$data[ $cf->slug ] = $cf->type::get_duplicate_ticket_data( $cf, $ticket ); |
| 2601 |
} |
| 2602 |
|
| 2603 |
$new_ticket = WPSC_Ticket::insert( $data ); |
| 2604 |
|
| 2605 |
// Duplicate thread attachments. |
| 2606 |
$attachments = array(); |
| 2607 |
foreach ( $thread->attachments as $attachment ) { |
| 2608 |
$attachments[] = self::get_duplicate_attachment_id( $attachment->id ); |
| 2609 |
} |
| 2610 |
$duplicate_thread = WPSC_Thread::insert( |
| 2611 |
array( |
| 2612 |
'ticket' => $new_ticket->id, |
| 2613 |
'customer' => $thread->customer->id, |
| 2614 |
'type' => $thread->type, |
| 2615 |
'body' => $thread->body, |
| 2616 |
'attachments' => $attachments ? implode( '|', $attachments ) : '', |
| 2617 |
'ip_address' => $thread->ip_address, |
| 2618 |
'source' => $thread->source, |
| 2619 |
'os' => $thread->os, |
| 2620 |
'browser' => $thread->browser, |
| 2621 |
'date_created' => $thread->date_created->format( 'Y-m-d H:i:s' ), |
| 2622 |
'date_updated' => $thread->date_updated->format( 'Y-m-d H:i:s' ), |
| 2623 |
) |
| 2624 |
); |
| 2625 |
|
| 2626 |
foreach ( $attachments as $id ) : |
| 2627 |
$attachment = new WPSC_Attachment( $id ); |
| 2628 |
$attachment->source = $duplicate_thread->type; |
| 2629 |
$attachment->source_id = $duplicate_thread->id; |
| 2630 |
$attachment->ticket_id = $new_ticket->id; |
| 2631 |
$attachment->save(); |
| 2632 |
endforeach; |
| 2633 |
|
| 2634 |
// duplicate description / body attachments. |
| 2635 |
$body_attachments = array(); |
| 2636 |
$attachment_of_body = WPSC_Attachment::find( |
| 2637 |
array( |
| 2638 |
'items_per_page' => 0, |
| 2639 |
'meta_query' => array( |
| 2640 |
'relation' => 'AND', |
| 2641 |
array( |
| 2642 |
'slug' => 'source', |
| 2643 |
'compare' => '=', |
| 2644 |
'val' => 'img_editor', |
| 2645 |
), |
| 2646 |
array( |
| 2647 |
'slug' => 'source_id', |
| 2648 |
'compare' => '=', |
| 2649 |
'val' => $thread->id, |
| 2650 |
), |
| 2651 |
), |
| 2652 |
) |
| 2653 |
)['results']; |
| 2654 |
foreach ( $attachment_of_body as $img ) { |
| 2655 |
$body_attachments[ $img->id ] = self::get_duplicate_attachment_id( $img->id ); |
| 2656 |
} |
| 2657 |
foreach ( $body_attachments as $old_id => $id ) : |
| 2658 |
$attachment = new WPSC_Attachment( $id ); |
| 2659 |
$attachment->source = 'img_editor'; |
| 2660 |
$attachment->source_id = $duplicate_thread->id; |
| 2661 |
$attachment->ticket_id = $new_ticket->id; |
| 2662 |
$attachment->save(); |
| 2663 |
|
| 2664 |
$old_url = home_url( '/' ) . '?wpsc_attachment=' . $old_id; |
| 2665 |
$new_url = home_url( '/' ) . '?wpsc_attachment=' . $id; |
| 2666 |
$duplicate_thread->body = str_replace( $old_url, $new_url, $duplicate_thread->body ); |
| 2667 |
endforeach; |
| 2668 |
|
| 2669 |
$duplicate_thread->save(); |
| 2670 |
|
| 2671 |
do_action( 'wpsc_create_new_ticket', $new_ticket ); |
| 2672 |
|
| 2673 |
wp_send_json( array( 'ticket_id' => $new_ticket->id ) ); |
| 2674 |
} |
| 2675 |
|
| 2676 |
/** |
| 2677 |
* Copy old file into new file |
| 2678 |
* |
| 2679 |
* @param integer $attachment_id - attachment id. |
| 2680 |
* @return new attachment id |
| 2681 |
*/ |
| 2682 |
public static function get_duplicate_attachment_id( $attachment_id ) { |
| 2683 |
|
| 2684 |
$attachment = new WPSC_Attachment( $attachment_id ); |
| 2685 |
|
| 2686 |
// Database insert array init. |
| 2687 |
$data = array( 'name' => $attachment->name ); |
| 2688 |
|
| 2689 |
$filename = explode( '.', $attachment->name ); |
| 2690 |
$extension = strtolower( $filename[ count( $filename ) - 1 ] ); |
| 2691 |
unset( $filename[ count( $filename ) - 1 ] ); |
| 2692 |
$filename = implode( '.', $filename ); |
| 2693 |
$filename = str_replace( ' ', '_', $filename ); |
| 2694 |
$filename = str_replace( ',', '_', $filename ); |
| 2695 |
$filename = time() . '_' . preg_replace( '/[^A-Za-z0-9\-]/', '', $filename ); |
| 2696 |
|
| 2697 |
// Check for image type. |
| 2698 |
$img_extensions = array( 'png', 'jpeg', 'jpg', 'bmp', 'pdf', 'gif' ); |
| 2699 |
if ( ! in_array( $extension, $img_extensions ) ) { |
| 2700 |
$data['is_image'] = 0; |
| 2701 |
} else { |
| 2702 |
$data['is_image'] = 1; |
| 2703 |
} |
| 2704 |
|
| 2705 |
// Create file path. |
| 2706 |
$today = new DateTime(); |
| 2707 |
$upload_dir = wp_upload_dir(); |
| 2708 |
$filepath = $upload_dir['basedir'] . '/wpsc/' . $today->format( 'Y' ); |
| 2709 |
if ( ! file_exists( $filepath ) ) { |
| 2710 |
mkdir( $filepath, 0755, true ); |
| 2711 |
} |
| 2712 |
$filepath .= '/' . $today->format( 'm' ); |
| 2713 |
if ( ! file_exists( $filepath ) ) { |
| 2714 |
mkdir( $filepath, 0755, true ); |
| 2715 |
} |
| 2716 |
$filepath .= '/' . $filename . '.' . $extension; |
| 2717 |
|
| 2718 |
$filepath_short = '/wpsc/' . $today->format( 'Y' ) . '/' . $today->format( 'm' ) . '/' . $filename . '.' . $extension; |
| 2719 |
$data['file_path'] = $filepath_short; |
| 2720 |
|
| 2721 |
// Create time. |
| 2722 |
$data['date_created'] = $today->format( 'Y-m-d H:i:s' ); |
| 2723 |
|
| 2724 |
// copy to path. |
| 2725 |
copy( $upload_dir['basedir'] . $attachment->file_path, $filepath ); |
| 2726 |
$data['is_active'] = 1; |
| 2727 |
$new_attachement = WPSC_Attachment::insert( $data ); |
| 2728 |
|
| 2729 |
return $new_attachement->id; |
| 2730 |
} |
| 2731 |
|
| 2732 |
/** |
| 2733 |
* Get edit thread |
| 2734 |
* |
| 2735 |
* @return void |
| 2736 |
*/ |
| 2737 |
public static function get_edit_thread() { |
| 2738 |
|
| 2739 |
if ( check_ajax_referer( 'wpsc_it_get_edit_thread', '_ajax_nonce', false ) != 1 ) { |
| 2740 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2741 |
} |
| 2742 |
|
| 2743 |
if ( self::$is_restricted ) { |
| 2744 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2745 |
} |
| 2746 |
|
| 2747 |
self::load_current_ticket(); |
| 2748 |
|
| 2749 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'eth' ) ) ) { |
| 2750 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 2751 |
} |
| 2752 |
|
| 2753 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 2754 |
if ( ! $thread_id ) { |
| 2755 |
wp_send_json_error( new WP_Error( '005', 'Bad request!' ), 400 ); |
| 2756 |
} |
| 2757 |
|
| 2758 |
$thread = new WPSC_Thread( $thread_id ); |
| 2759 |
if ( ! $thread->id ) { |
| 2760 |
wp_send_json_error( new WP_Error( '006', 'Bad request!' ), 400 ); |
| 2761 |
} |
| 2762 |
|
| 2763 |
if ( self::$ticket != $thread->ticket ) { |
| 2764 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 2765 |
} |
| 2766 |
|
| 2767 |
$current_user = WPSC_Current_User::$current_user; |
| 2768 |
|
| 2769 |
$unique_id = uniqid( 'wpsc_' ) |
| 2770 |
?> |
| 2771 |
|
| 2772 |
<div class="wpsc-edit-thread"> |
| 2773 |
<form onsubmit="return false;" class="edit-thread"> |
| 2774 |
<textarea class="wpsc_textarea" id="<?php echo esc_attr( $unique_id ); ?>"><?php echo wp_kses_post( $thread->body ); ?></textarea> |
| 2775 |
<input class="<?php echo esc_attr( $unique_id ); ?>" type="file" onchange="wpsc_set_attach_multiple(this, '<?php echo esc_attr( $unique_id ); ?>', 'thread_attachments')" multiple style="display: none;"> |
| 2776 |
<div class="wpsc-it-editor-action-container"> |
| 2777 |
<div class="wpsc-edit-actions"> |
| 2778 |
<div class="wpsc-editor-actions"> |
| 2779 |
<?php |
| 2780 |
if ( WPSC_Text_Editor::is_allow_attachments() ) : |
| 2781 |
?> |
| 2782 |
<span class="wpsc-link wpsc-it-attach" onclick="wpsc_trigger_desc_attachments('<?php echo esc_attr( $unique_id ); ?>');"><?php esc_attr_e( 'Attach Files', 'supportcandy' ); ?></span> |
| 2783 |
<?php |
| 2784 |
endif; |
| 2785 |
?> |
| 2786 |
</div> |
| 2787 |
<?php |
| 2788 |
if ( WPSC_Text_Editor::is_attachment_notice() && WPSC_Text_Editor::is_allow_attachments() ) : |
| 2789 |
?> |
| 2790 |
<div class="wpsc-file-attachment-notice"><?php echo esc_attr( WPSC_Text_Editor::file_attachment_notice_text() ); ?></div> |
| 2791 |
<?php |
| 2792 |
endif; |
| 2793 |
?> |
| 2794 |
<div class="<?php echo esc_attr( $unique_id ); ?> wpsc-editor-attachment-container"> |
| 2795 |
<?php |
| 2796 |
foreach ( $thread->attachments as $attachment ) : |
| 2797 |
?> |
| 2798 |
<div class="wpsc-editor-attachment upload-success"> |
| 2799 |
<div class="attachment-label"><?php echo esc_attr( $attachment->name ); ?></div> |
| 2800 |
<div class="attachment-remove" onclick="wpsc_remove_attachment(this)"> |
| 2801 |
<?php WPSC_Icons::get( 'times' ); ?> |
| 2802 |
</div> |
| 2803 |
<input type="hidden" name="thread_attachments[]" value="<?php echo esc_attr( $attachment->id ); ?>"> |
| 2804 |
</div> |
| 2805 |
<?php |
| 2806 |
endforeach; |
| 2807 |
?> |
| 2808 |
</div> |
| 2809 |
</div> |
| 2810 |
<div class="submit-container"> |
| 2811 |
<button class="wpsc-button small primary margin-right" onclick="wpsc_it_set_edit_thread(this, '<?php echo esc_attr( $unique_id ); ?>')"><?php esc_attr_e( 'Submit', 'supportcandy' ); ?></button> |
| 2812 |
<button class="wpsc-button small secondary" onclick="wpsc_it_get_thread(this, <?php echo esc_attr( self::$ticket->id ); ?>, <?php echo esc_attr( $thread_id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_get_thread' ) ); ?>')"><?php esc_attr_e( 'Cancel', 'supportcandy' ); ?></button> |
| 2813 |
</div> |
| 2814 |
</div> |
| 2815 |
<input type="hidden" name="action" value="wpsc_it_set_edit_thread"/> |
| 2816 |
<input type="hidden" name="ticket_id" value="<?php echo esc_attr( self::$ticket->id ); ?>"/> |
| 2817 |
<input type="hidden" name="thread_id" value="<?php echo esc_attr( $thread->id ); ?>"/> |
| 2818 |
<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_edit_thread' ) ); ?>"> |
| 2819 |
</form> |
| 2820 |
</div> |
| 2821 |
<script><?php WPSC_Text_Editor::print_editor_init_scripts( $unique_id, $unique_id . '_body' ); ?></script> |
| 2822 |
<?php |
| 2823 |
wp_die(); |
| 2824 |
} |
| 2825 |
|
| 2826 |
/** |
| 2827 |
* Set edit thread |
| 2828 |
* |
| 2829 |
* @return void |
| 2830 |
*/ |
| 2831 |
public static function set_edit_thread() { |
| 2832 |
|
| 2833 |
if ( check_ajax_referer( 'wpsc_it_set_edit_thread', '_ajax_nonce', false ) != 1 ) { |
| 2834 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2835 |
} |
| 2836 |
|
| 2837 |
self::load_current_ticket(); |
| 2838 |
self::load_actions(); |
| 2839 |
|
| 2840 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'eth' ) ) ) { |
| 2841 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 2842 |
} |
| 2843 |
|
| 2844 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 2845 |
if ( ! $thread_id ) { |
| 2846 |
wp_send_json_error( new WP_Error( '005', 'Bad request!' ), 400 ); |
| 2847 |
} |
| 2848 |
|
| 2849 |
$thread = new WPSC_Thread( $thread_id ); |
| 2850 |
if ( ! $thread->id ) { |
| 2851 |
wp_send_json_error( new WP_Error( '006', 'Bad request!' ), 400 ); |
| 2852 |
} |
| 2853 |
|
| 2854 |
if ( self::$ticket != $thread->ticket ) { |
| 2855 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 2856 |
} |
| 2857 |
|
| 2858 |
$thread_content = isset( $_POST['thread_content'] ) ? wp_kses_post( wp_unslash( $_POST['thread_content'] ) ) : ''; |
| 2859 |
if ( ! $thread_content ) { |
| 2860 |
wp_send_json_error( new WP_Error( '007', 'Bad request!' ), 400 ); |
| 2861 |
} |
| 2862 |
|
| 2863 |
// add ticket auth url to tinymce attachments. |
| 2864 |
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d+)(?!&auth_code=)([^"]*)/', $thread_content, $matches ) ) { |
| 2865 |
foreach ( $matches[0] as $url ) { |
| 2866 |
if ( strpos( $url, 'auth_code=' ) === false ) { |
| 2867 |
$new_url = add_query_arg( 'auth_code', self::$ticket->auth_code, $url ); |
| 2868 |
$thread_content = str_replace( $url, $new_url, $thread_content ); |
| 2869 |
} |
| 2870 |
} |
| 2871 |
} |
| 2872 |
|
| 2873 |
$thread_attachments = isset( $_POST['thread_attachments'] ) ? array_filter( array_map( 'intval', $_POST['thread_attachments'] ) ) : array(); |
| 2874 |
$new_attachments = array(); |
| 2875 |
foreach ( $thread_attachments as $id ) { |
| 2876 |
$attachment = new WPSC_Attachment( $id ); |
| 2877 |
$attachment->is_active = 1; |
| 2878 |
$attachment->ticket_id = self::$ticket->id; |
| 2879 |
$attachment->source = $thread->type; |
| 2880 |
$attachment->source_id = $thread->id; |
| 2881 |
$attachment->save(); |
| 2882 |
$new_attachments[] = $attachment; |
| 2883 |
} |
| 2884 |
|
| 2885 |
$is_modify = false; |
| 2886 |
|
| 2887 |
// Set new thread. |
| 2888 |
$prev_content = $thread->body; |
| 2889 |
if ( $prev_content != $thread_content ) { |
| 2890 |
|
| 2891 |
$thread->body = $thread_content; |
| 2892 |
|
| 2893 |
// tinymce img attachments. |
| 2894 |
if ( preg_match_all( '/' . preg_quote( home_url( '/' ), '/' ) . '\?wpsc_attachment=(\d*)(&auth_code=[^&\s]*)?/', $thread_content, $matches ) ) { |
| 2895 |
|
| 2896 |
foreach ( $matches[1] as $id ) { |
| 2897 |
|
| 2898 |
$attachment = new WPSC_Attachment( $id ); |
| 2899 |
if ( $attachment->is_active ) { |
| 2900 |
continue; |
| 2901 |
} |
| 2902 |
|
| 2903 |
$attachment->is_active = 1; |
| 2904 |
$attachment->source_id = $thread->id; |
| 2905 |
$attachment->ticket_id = self::$ticket->id; |
| 2906 |
$attachment->source = 'img_editor'; |
| 2907 |
$attachment->save(); |
| 2908 |
} |
| 2909 |
} |
| 2910 |
|
| 2911 |
$is_modify = true; |
| 2912 |
} |
| 2913 |
|
| 2914 |
// Attachments. |
| 2915 |
$prev_attachments = array_map( fn( $attachment ) => $attachment->id, $thread->attachments ); |
| 2916 |
if ( array_diff( $prev_attachments, $thread_attachments ) || array_diff( $thread_attachments, $prev_attachments ) ) { |
| 2917 |
$thread->attachments = $new_attachments; |
| 2918 |
$is_modify = true; |
| 2919 |
} |
| 2920 |
|
| 2921 |
// Return if there is no change. |
| 2922 |
if ( ! $is_modify ) { |
| 2923 |
self::print_thread( $thread ); |
| 2924 |
wp_die(); |
| 2925 |
} |
| 2926 |
|
| 2927 |
// Set log for this change. |
| 2928 |
WPSC_Log::insert( |
| 2929 |
array( |
| 2930 |
'type' => 'thread', |
| 2931 |
'ref_id' => $thread->id, |
| 2932 |
'modified_by' => WPSC_Current_User::$current_user->customer->id, |
| 2933 |
'body' => wp_json_encode( |
| 2934 |
array( |
| 2935 |
'type' => 'modify', |
| 2936 |
'prev' => array( |
| 2937 |
'content' => str_replace( PHP_EOL, '', $prev_content ), |
| 2938 |
'attachments' => $prev_attachments, |
| 2939 |
), |
| 2940 |
'new' => array( |
| 2941 |
'content' => str_replace( PHP_EOL, '', $thread_content ), |
| 2942 |
'attachments' => $thread_attachments, |
| 2943 |
), |
| 2944 |
) |
| 2945 |
), |
| 2946 |
'date_created' => ( new DateTime() )->format( 'Y-m-d H:i:s' ), |
| 2947 |
) |
| 2948 |
); |
| 2949 |
|
| 2950 |
// Save changes to thread and print updated thread HTML. |
| 2951 |
$thread->save(); |
| 2952 |
self::print_thread( $thread ); |
| 2953 |
wp_die(); |
| 2954 |
} |
| 2955 |
|
| 2956 |
/** |
| 2957 |
* Print HTML for a thread |
| 2958 |
* |
| 2959 |
* @return void |
| 2960 |
*/ |
| 2961 |
public static function get_thread_html() { |
| 2962 |
|
| 2963 |
if ( check_ajax_referer( 'wpsc_it_get_thread', '_ajax_nonce', false ) != 1 ) { |
| 2964 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2965 |
} |
| 2966 |
|
| 2967 |
self::load_current_ticket(); |
| 2968 |
self::load_actions(); |
| 2969 |
|
| 2970 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'eth' ) ) ) { |
| 2971 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 2972 |
} |
| 2973 |
|
| 2974 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 2975 |
if ( ! $thread_id ) { |
| 2976 |
wp_send_json_error( new WP_Error( '005', 'Bad request!' ), 400 ); |
| 2977 |
} |
| 2978 |
|
| 2979 |
$thread = new WPSC_Thread( $thread_id ); |
| 2980 |
if ( ! $thread->id ) { |
| 2981 |
wp_send_json_error( new WP_Error( '006', 'Bad request!' ), 400 ); |
| 2982 |
} |
| 2983 |
|
| 2984 |
self::print_thread( $thread ); |
| 2985 |
wp_die(); |
| 2986 |
} |
| 2987 |
|
| 2988 |
/** |
| 2989 |
* Delete thread |
| 2990 |
*/ |
| 2991 |
public static function delete_thread() { |
| 2992 |
|
| 2993 |
if ( check_ajax_referer( 'wpsc_it_thread_delete', '_ajax_nonce', false ) != 1 ) { |
| 2994 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2995 |
} |
| 2996 |
|
| 2997 |
if ( self::$is_restricted ) { |
| 2998 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 2999 |
} |
| 3000 |
|
| 3001 |
self::load_current_ticket(); |
| 3002 |
self::load_actions(); |
| 3003 |
|
| 3004 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'dth' ) ) ) { |
| 3005 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 3006 |
} |
| 3007 |
|
| 3008 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 3009 |
if ( ! $thread_id ) { |
| 3010 |
wp_send_json_error( new WP_Error( '005', 'Bad request!' ), 400 ); |
| 3011 |
} |
| 3012 |
|
| 3013 |
$thread = new WPSC_Thread( $thread_id ); |
| 3014 |
if ( ! $thread->id ) { |
| 3015 |
wp_send_json_error( new WP_Error( '006', 'Bad request!' ), 400 ); |
| 3016 |
} |
| 3017 |
|
| 3018 |
if ( self::$ticket != $thread->ticket ) { |
| 3019 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 3020 |
} |
| 3021 |
|
| 3022 |
$thread->is_active = 0; |
| 3023 |
$thread->save(); |
| 3024 |
|
| 3025 |
// Set log for this change. |
| 3026 |
WPSC_Log::insert( |
| 3027 |
array( |
| 3028 |
'type' => 'thread', |
| 3029 |
'ref_id' => $thread->id, |
| 3030 |
'modified_by' => WPSC_Current_User::$current_user->customer->id, |
| 3031 |
'body' => wp_json_encode( |
| 3032 |
array( |
| 3033 |
'type' => 'delete', |
| 3034 |
) |
| 3035 |
), |
| 3036 |
'date_created' => ( new DateTime() )->format( 'Y-m-d H:i:s' ), |
| 3037 |
) |
| 3038 |
); |
| 3039 |
|
| 3040 |
self::print_thread( $thread ); |
| 3041 |
wp_die(); |
| 3042 |
} |
| 3043 |
|
| 3044 |
/** |
| 3045 |
* View thread log |
| 3046 |
*/ |
| 3047 |
public static function view_thread_log() { |
| 3048 |
|
| 3049 |
if ( check_ajax_referer( 'wpsc_it_view_thread_log', '_ajax_nonce', false ) != 1 ) { |
| 3050 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 3051 |
} |
| 3052 |
|
| 3053 |
self::load_current_ticket(); |
| 3054 |
|
| 3055 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) ) { |
| 3056 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 3057 |
} |
| 3058 |
|
| 3059 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 3060 |
if ( ! $thread_id ) { |
| 3061 |
wp_send_json_error( new WP_Error( '005', 'Bad request!' ), 400 ); |
| 3062 |
} |
| 3063 |
|
| 3064 |
$thread = new WPSC_Thread( $thread_id ); |
| 3065 |
if ( ! $thread->id ) { |
| 3066 |
wp_send_json_error( new WP_Error( '006', 'Bad request!' ), 400 ); |
| 3067 |
} |
| 3068 |
|
| 3069 |
if ( $thread->type == 'note' && ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) ) { |
| 3070 |
wp_send_json_error( new WP_Error( '006', 'Unauthorized!' ), 401 ); |
| 3071 |
} |
| 3072 |
|
| 3073 |
$log_id = isset( $_POST['log_id'] ) ? intval( $_POST['log_id'] ) : 0; |
| 3074 |
if ( ! $log_id ) { |
| 3075 |
wp_send_json_error( new WP_Error( '007', 'Bad request!' ), 400 ); |
| 3076 |
} |
| 3077 |
|
| 3078 |
$log = new WPSC_Log( $log_id ); |
| 3079 |
if ( ! $log->id ) { |
| 3080 |
wp_send_json_error( new WP_Error( '008', 'Bad request!' ), 400 ); |
| 3081 |
} |
| 3082 |
|
| 3083 |
$body = json_decode( $log->body ); |
| 3084 |
$title = esc_attr__( 'Thread log', 'supportcandy' ); |
| 3085 |
|
| 3086 |
ob_start(); |
| 3087 |
?> |
| 3088 |
<div class="wpsc-modal-thread-log"> |
| 3089 |
|
| 3090 |
<div class="wpsc-log-diff"> |
| 3091 |
|
| 3092 |
<div class="lhs"> |
| 3093 |
<div> |
| 3094 |
<div class="thread-text" style="margin-bottom:0;"> |
| 3095 |
<?php echo wp_kses_post( $body->prev->content ); ?> |
| 3096 |
</div> |
| 3097 |
<?php |
| 3098 |
if ( $body->prev->attachments ) : |
| 3099 |
?> |
| 3100 |
<div class="wpsc-thread-attachments"> |
| 3101 |
<div class="wpsc-attachment-header"><?php esc_attr_e( 'Attachments:', 'supportcandy' ); ?></div> |
| 3102 |
<?php |
| 3103 |
foreach ( $body->prev->attachments as $id ) : |
| 3104 |
$attachment = new WPSC_Attachment( $id ); |
| 3105 |
if ( ! $attachment->id ) { |
| 3106 |
continue; |
| 3107 |
} |
| 3108 |
?> |
| 3109 |
<div class="wpsc-attachment-item"> |
| 3110 |
<span class="wpsc-attachment-name"><?php echo esc_attr( $attachment->name ); ?></span> |
| 3111 |
</div> |
| 3112 |
<?php |
| 3113 |
endforeach; |
| 3114 |
?> |
| 3115 |
</div> |
| 3116 |
<?php |
| 3117 |
endif; |
| 3118 |
?> |
| 3119 |
</div> |
| 3120 |
</div> |
| 3121 |
|
| 3122 |
<div class="transform-icon"> |
| 3123 |
<?php |
| 3124 |
if ( is_rtl() ) { |
| 3125 |
WPSC_Icons::get( 'arrow-left' ); |
| 3126 |
} else { |
| 3127 |
WPSC_Icons::get( 'arrow-right' ); |
| 3128 |
} |
| 3129 |
?> |
| 3130 |
</div> |
| 3131 |
|
| 3132 |
<div class="rhs"> |
| 3133 |
<div> |
| 3134 |
<div class="thread-text" style="margin-bottom:0;"> |
| 3135 |
<?php echo wp_kses_post( $body->new->content ); ?> |
| 3136 |
</div> |
| 3137 |
<?php |
| 3138 |
if ( $body->new->attachments ) : |
| 3139 |
?> |
| 3140 |
<div class="wpsc-thread-attachments"> |
| 3141 |
<div class="wpsc-attachment-header"><?php esc_attr_e( 'Attachments:', 'supportcandy' ); ?></div> |
| 3142 |
<?php |
| 3143 |
foreach ( $body->new->attachments as $id ) : |
| 3144 |
$attachment = new WPSC_Attachment( $id ); |
| 3145 |
if ( ! $attachment->id ) { |
| 3146 |
continue; |
| 3147 |
} |
| 3148 |
?> |
| 3149 |
<div class="wpsc-attachment-item"> |
| 3150 |
<span class="wpsc-attachment-name"><?php echo esc_attr( $attachment->name ); ?></span> |
| 3151 |
</div> |
| 3152 |
<?php |
| 3153 |
endforeach; |
| 3154 |
?> |
| 3155 |
</div> |
| 3156 |
<?php |
| 3157 |
endif; |
| 3158 |
?> |
| 3159 |
</div> |
| 3160 |
</div> |
| 3161 |
|
| 3162 |
</div> |
| 3163 |
|
| 3164 |
</div> |
| 3165 |
<?php |
| 3166 |
$body = ob_get_clean(); |
| 3167 |
|
| 3168 |
ob_start(); |
| 3169 |
?> |
| 3170 |
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();"> |
| 3171 |
<?php esc_attr_e( 'Close', 'supportcandy' ); ?> |
| 3172 |
</button> |
| 3173 |
<?php |
| 3174 |
$footer = ob_get_clean(); |
| 3175 |
|
| 3176 |
$response = array( |
| 3177 |
'title' => $title, |
| 3178 |
'body' => $body, |
| 3179 |
'footer' => $footer, |
| 3180 |
); |
| 3181 |
wp_send_json( $response ); |
| 3182 |
} |
| 3183 |
|
| 3184 |
/** |
| 3185 |
* View deleted thread |
| 3186 |
* |
| 3187 |
* @return void |
| 3188 |
*/ |
| 3189 |
public static function view_deleted_thread() { |
| 3190 |
|
| 3191 |
if ( check_ajax_referer( 'wpsc_it_view_deleted_thread', '_ajax_nonce', false ) != 1 ) { |
| 3192 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 3193 |
} |
| 3194 |
|
| 3195 |
self::load_current_ticket(); |
| 3196 |
|
| 3197 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) ) { |
| 3198 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 3199 |
} |
| 3200 |
|
| 3201 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 3202 |
if ( ! $thread_id ) { |
| 3203 |
wp_send_json_error( new WP_Error( '005', 'Bad request!' ), 400 ); |
| 3204 |
} |
| 3205 |
|
| 3206 |
$thread = new WPSC_Thread( $thread_id ); |
| 3207 |
if ( ! $thread->id ) { |
| 3208 |
wp_send_json_error( new WP_Error( '006', 'Bad request!' ), 400 ); |
| 3209 |
} |
| 3210 |
|
| 3211 |
if ( $thread->type == 'note' && ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) ) { |
| 3212 |
wp_send_json_error( new WP_Error( '006', 'Unauthorized!' ), 401 ); |
| 3213 |
} |
| 3214 |
|
| 3215 |
if ( self::$ticket != $thread->ticket ) { |
| 3216 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 3217 |
} |
| 3218 |
|
| 3219 |
$title = $thread->customer->name; |
| 3220 |
|
| 3221 |
ob_start(); |
| 3222 |
?> |
| 3223 |
<div class="wpsc-modal-thread-log"> |
| 3224 |
<div class="thread-text"><?php echo wp_kses_post( $thread->body ); ?></div> |
| 3225 |
<?php |
| 3226 |
if ( $thread->attachments ) : |
| 3227 |
?> |
| 3228 |
<div class="wpsc-thread-attachments"> |
| 3229 |
<div class="wpsc-attachment-header"><?php esc_attr_e( 'Attachments:', 'supportcandy' ); ?></div> |
| 3230 |
<?php |
| 3231 |
foreach ( $thread->attachments as $attachment ) : |
| 3232 |
?> |
| 3233 |
<div class="wpsc-attachment-item"> |
| 3234 |
<?php |
| 3235 |
$download_url = home_url( '/' ) . '?wpsc_attachment=' . $attachment->id; |
| 3236 |
?> |
| 3237 |
<a class="wpsc-link" href="<?php echo esc_attr( $download_url ); ?>" target="_blank"> |
| 3238 |
<span class="wpsc-attachment-name"><?php echo esc_attr( $attachment->name ); ?></span></a> |
| 3239 |
</div> |
| 3240 |
<?php |
| 3241 |
endforeach; |
| 3242 |
?> |
| 3243 |
</div> |
| 3244 |
<?php |
| 3245 |
endif; |
| 3246 |
?> |
| 3247 |
</div> |
| 3248 |
<?php |
| 3249 |
$body = ob_get_clean(); |
| 3250 |
|
| 3251 |
ob_start(); |
| 3252 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'dth' ) ) : |
| 3253 |
?> |
| 3254 |
<button class="wpsc-button small primary" onclick="wpsc_it_restore_thread(<?php echo esc_attr( self::$ticket->id ) . ', ' . esc_attr( $thread->id ) . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_restore_thread' ) ) . '\''; ?>);"> |
| 3255 |
<?php esc_attr_e( 'Restore', 'supportcandy' ); ?> |
| 3256 |
</button> |
| 3257 |
<?php |
| 3258 |
endif; |
| 3259 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'dth' ) && WPSC_Functions::is_site_admin() ) : |
| 3260 |
?> |
| 3261 |
<button class="wpsc-button small primary" onclick="wpsc_it_thread_delete_permanently(<?php echo esc_attr( self::$ticket->id ) . ', ' . esc_attr( $thread->id ) . ', \'' . esc_attr( wp_create_nonce( 'wpsc_it_thread_delete_permanently' ) ) . '\''; ?>);"> |
| 3262 |
<?php esc_attr_e( 'Delete Permanently', 'supportcandy' ); ?> |
| 3263 |
</button> |
| 3264 |
<?php |
| 3265 |
endif; |
| 3266 |
?> |
| 3267 |
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();"> |
| 3268 |
<?php esc_attr_e( 'Close', 'supportcandy' ); ?> |
| 3269 |
</button> |
| 3270 |
<?php |
| 3271 |
$footer = ob_get_clean(); |
| 3272 |
|
| 3273 |
$response = array( |
| 3274 |
'title' => $title, |
| 3275 |
'body' => $body, |
| 3276 |
'footer' => $footer, |
| 3277 |
); |
| 3278 |
wp_send_json( $response ); |
| 3279 |
} |
| 3280 |
|
| 3281 |
/** |
| 3282 |
* Restore thread |
| 3283 |
* |
| 3284 |
* @return void |
| 3285 |
*/ |
| 3286 |
public static function restore_thread() { |
| 3287 |
|
| 3288 |
if ( check_ajax_referer( 'wpsc_it_restore_thread', '_ajax_nonce', false ) != 1 ) { |
| 3289 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 3290 |
} |
| 3291 |
|
| 3292 |
self::load_current_ticket(); |
| 3293 |
self::load_actions(); |
| 3294 |
|
| 3295 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) && self::has_ticket_cap( 'dth' ) ) ) { |
| 3296 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 3297 |
} |
| 3298 |
|
| 3299 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 3300 |
if ( ! $thread_id ) { |
| 3301 |
wp_send_json_error( new WP_Error( '005', 'Bad request!' ), 400 ); |
| 3302 |
} |
| 3303 |
|
| 3304 |
$thread = new WPSC_Thread( $thread_id ); |
| 3305 |
if ( ! $thread->id ) { |
| 3306 |
wp_send_json_error( new WP_Error( '006', 'Bad request!' ), 400 ); |
| 3307 |
} |
| 3308 |
|
| 3309 |
if ( $thread->type == 'note' && ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) ) { |
| 3310 |
wp_send_json_error( new WP_Error( '007', 'Unauthorized!' ), 401 ); |
| 3311 |
} |
| 3312 |
|
| 3313 |
if ( self::$ticket != $thread->ticket ) { |
| 3314 |
wp_send_json_error( new WP_Error( '008', 'Bad request!' ), 400 ); |
| 3315 |
} |
| 3316 |
|
| 3317 |
$thread->is_active = 1; |
| 3318 |
$thread->save(); |
| 3319 |
|
| 3320 |
// Set log for this change. |
| 3321 |
WPSC_Log::insert( |
| 3322 |
array( |
| 3323 |
'type' => 'thread', |
| 3324 |
'ref_id' => $thread->id, |
| 3325 |
'modified_by' => WPSC_Current_User::$current_user->customer->id, |
| 3326 |
'body' => wp_json_encode( |
| 3327 |
array( |
| 3328 |
'type' => 'restore', |
| 3329 |
) |
| 3330 |
), |
| 3331 |
'date_created' => ( new DateTime() )->format( 'Y-m-d H:i:s' ), |
| 3332 |
) |
| 3333 |
); |
| 3334 |
|
| 3335 |
self::print_thread( $thread ); |
| 3336 |
wp_die(); |
| 3337 |
} |
| 3338 |
|
| 3339 |
/** |
| 3340 |
* Delete thread permanently |
| 3341 |
*/ |
| 3342 |
public static function thread_delete_permanently() { |
| 3343 |
|
| 3344 |
if ( check_ajax_referer( 'wpsc_it_thread_delete_permanently', '_ajax_nonce', false ) != 1 ) { |
| 3345 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 3346 |
} |
| 3347 |
|
| 3348 |
self::load_current_ticket(); |
| 3349 |
|
| 3350 |
if ( ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) && self::has_ticket_cap( 'dth' ) && WPSC_Functions::is_site_admin() ) ) { |
| 3351 |
wp_send_json_error( new WP_Error( '004', 'Unauthorized!' ), 401 ); |
| 3352 |
} |
| 3353 |
|
| 3354 |
$thread_id = isset( $_POST['thread_id'] ) ? intval( $_POST['thread_id'] ) : 0; |
| 3355 |
if ( ! $thread_id ) { |
| 3356 |
wp_send_json_error( new WP_Error( '005', 'Bad request!' ), 400 ); |
| 3357 |
} |
| 3358 |
|
| 3359 |
$thread = new WPSC_Thread( $thread_id ); |
| 3360 |
if ( ! $thread->id ) { |
| 3361 |
wp_send_json_error( new WP_Error( '006', 'Bad request!' ), 400 ); |
| 3362 |
} |
| 3363 |
|
| 3364 |
if ( $thread->type == 'note' && ! ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) ) { |
| 3365 |
wp_send_json_error( new WP_Error( '007', 'Unauthorized!' ), 401 ); |
| 3366 |
} |
| 3367 |
|
| 3368 |
if ( self::$ticket != $thread->ticket ) { |
| 3369 |
wp_send_json_error( new WP_Error( '008', 'Bad request!' ), 400 ); |
| 3370 |
} |
| 3371 |
|
| 3372 |
WPSC_Thread::destroy( $thread ); |
| 3373 |
wp_die(); |
| 3374 |
} |
| 3375 |
|
| 3376 |
/** |
| 3377 |
* Load older threads |
| 3378 |
* |
| 3379 |
* @return void |
| 3380 |
*/ |
| 3381 |
public static function load_older_threads() { |
| 3382 |
|
| 3383 |
self::load_current_ticket(); |
| 3384 |
self::load_actions(); |
| 3385 |
|
| 3386 |
$last_thread = isset( $_POST['last_thread'] ) ? intval( $_POST['last_thread'] ) : 0; // phpcs:ignore |
| 3387 |
if ( ! $last_thread ) { |
| 3388 |
wp_send_json_error( new WP_Error( '004', 'Bad request!' ), 401 ); |
| 3389 |
} |
| 3390 |
|
| 3391 |
$gs = get_option( 'wpsc-gs-general' ); |
| 3392 |
$filters = array( |
| 3393 |
'meta_query' => array( |
| 3394 |
'relation' => 'AND', |
| 3395 |
array( |
| 3396 |
'slug' => 'ticket', |
| 3397 |
'compare' => '=', |
| 3398 |
'val' => self::$ticket->id, |
| 3399 |
), |
| 3400 |
array( |
| 3401 |
'slug' => 'id', |
| 3402 |
'compare' => '<', |
| 3403 |
'val' => $last_thread, |
| 3404 |
), |
| 3405 |
), |
| 3406 |
'orderby' => 'id', |
| 3407 |
'order' => 'DESC', |
| 3408 |
); |
| 3409 |
|
| 3410 |
$thread_types = array( |
| 3411 |
'slug' => 'type', |
| 3412 |
'compare' => 'IN', |
| 3413 |
'val' => array( 'report', 'reply' ), |
| 3414 |
); |
| 3415 |
|
| 3416 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'pn' ) ) { |
| 3417 |
$thread_types['val'][] = 'note'; |
| 3418 |
} |
| 3419 |
if ( self::$view_profile == 'agent' && self::has_ticket_cap( 'vl' ) ) { |
| 3420 |
$thread_types['val'][] = 'log'; |
| 3421 |
} |
| 3422 |
|
| 3423 |
$filters['meta_query'][] = $thread_types; |
| 3424 |
|
| 3425 |
$response = WPSC_Thread::find( $filters ); |
| 3426 |
$last_id = $response['results'][ count( $response['results'] ) - 1 ]->id; |
| 3427 |
|
| 3428 |
ob_start(); |
| 3429 |
if ( $gs['reply-form-position'] == 'top' ) { |
| 3430 |
foreach ( $response['results'] as $thread ) { |
| 3431 |
if ( $thread->type == 'log' ) { |
| 3432 |
self::print_log( $thread ); |
| 3433 |
} else { |
| 3434 |
self::print_thread( $thread ); |
| 3435 |
} |
| 3436 |
} |
| 3437 |
} else { |
| 3438 |
for ( $i = count( $response['results'] ) - 1; $i >= 0; $i-- ) { |
| 3439 |
$thread = $response['results'][ $i ]; |
| 3440 |
if ( $thread->type == 'log' ) { |
| 3441 |
self::print_log( $thread ); |
| 3442 |
} else { |
| 3443 |
self::print_thread( $thread ); |
| 3444 |
} |
| 3445 |
} |
| 3446 |
} |
| 3447 |
$threads = ob_get_clean(); |
| 3448 |
|
| 3449 |
$html_response = array( |
| 3450 |
'last_thread' => $last_id, |
| 3451 |
'has_next_page' => $response['has_next_page'], |
| 3452 |
'threads' => $threads, |
| 3453 |
); |
| 3454 |
|
| 3455 |
wp_send_json( $html_response ); |
| 3456 |
wp_die(); |
| 3457 |
} |
| 3458 |
|
| 3459 |
/** |
| 3460 |
* Show the list of live agents. |
| 3461 |
* |
| 3462 |
* @return void |
| 3463 |
*/ |
| 3464 |
public static function get_live_agents() { |
| 3465 |
|
| 3466 |
$current_user = WPSC_Current_User::$current_user; |
| 3467 |
$ms_advanced = get_option( 'wpsc-ms-advanced-settings' ); |
| 3468 |
if ( ! ( $current_user->is_agent && $ms_advanced['agent-collision'] ) ) { |
| 3469 |
return; |
| 3470 |
} |
| 3471 |
?> |
| 3472 |
<div class="wpsc-it-body-item wpsc-agent-collision wpsc-it-widget"> |
| 3473 |
<div class="wpsc-widget-header"> |
| 3474 |
<h2><?php esc_attr_e( 'Currently viewing', 'supportcandy' ); ?></h2> |
| 3475 |
</div> |
| 3476 |
<div class="wpsc-widget-body wpsc-live-agents"> |
| 3477 |
</div> |
| 3478 |
</div> |
| 3479 |
|
| 3480 |
<script> |
| 3481 |
supportcandy.agent_collision = true; |
| 3482 |
wpsc_get_live_agents(<?php echo intval( $current_user->agent->id ); ?>, <?php echo intval( self::$ticket->id ); ?>); |
| 3483 |
function wpsc_get_live_agents( agent_id, ticket_id ){ |
| 3484 |
|
| 3485 |
jQuery('.wpsc-live-agents').html(''); |
| 3486 |
jQuery('.wpsc-agent-collision').hide(); |
| 3487 |
var current_tid = jQuery('#wpsc-current-ticket').val(); |
| 3488 |
if( current_tid != ticket_id ){ |
| 3489 |
return; |
| 3490 |
} |
| 3491 |
const urlParams = new URLSearchParams(window.location.search); |
| 3492 |
if( supportcandy.is_frontend === '0' ) { |
| 3493 |
section = urlParams.get('section'); |
| 3494 |
}else{ |
| 3495 |
section = urlParams.get('wpsc-section'); |
| 3496 |
} |
| 3497 |
if( ! ( section == 'ticket-list' && ( urlParams.has('id') || urlParams.has('ticket-id')) ) ){ |
| 3498 |
return; |
| 3499 |
} |
| 3500 |
var data = { action: 'wpsc_check_live_agents', agent_id, ticket_id, operation: 'check', _ajax_nonce: supportcandy.nonce }; |
| 3501 |
jQuery.post( |
| 3502 |
supportcandy.ajax_url, |
| 3503 |
data, |
| 3504 |
function (response) { |
| 3505 |
if ( response.agents ) { |
| 3506 |
jQuery('.wpsc-live-agents').html(response.agents); |
| 3507 |
jQuery('.wpsc-agent-collision').show(); |
| 3508 |
} else { |
| 3509 |
jQuery('.wpsc-live-agents').html(''); |
| 3510 |
jQuery('.wpsc-agent-collision').hide(); |
| 3511 |
} |
| 3512 |
} |
| 3513 |
); |
| 3514 |
setTimeout( |
| 3515 |
function () { |
| 3516 |
wpsc_get_live_agents( agent_id, ticket_id ); |
| 3517 |
}, |
| 3518 |
60000 |
| 3519 |
); |
| 3520 |
} |
| 3521 |
|
| 3522 |
jQuery(document).ready(function(){ |
| 3523 |
window.addEventListener('beforeunload', function () { |
| 3524 |
const urlParams = new URLSearchParams(window.location.search); |
| 3525 |
|
| 3526 |
// Determine section |
| 3527 |
let section = supportcandy.is_frontend === '0' |
| 3528 |
? urlParams.get('section') |
| 3529 |
: urlParams.get('wpsc-section'); |
| 3530 |
|
| 3531 |
// Only trigger if we are on the ticket detail page |
| 3532 |
if (!(section === 'ticket-list' && (urlParams.has('id') || urlParams.has('ticket-id')))) { |
| 3533 |
return; |
| 3534 |
} |
| 3535 |
|
| 3536 |
// Prepare data |
| 3537 |
const data = new FormData(); |
| 3538 |
data.append('action', 'wpsc_check_live_agents'); |
| 3539 |
data.append('agent_id', '<?php echo intval( $current_user->agent->id ); ?>'); |
| 3540 |
data.append('ticket_id', '<?php echo intval( self::$ticket->id ); ?>'); |
| 3541 |
data.append('operation', 'leave'); |
| 3542 |
data.append('_ajax_nonce', supportcandy.nonce); |
| 3543 |
|
| 3544 |
// Send reliably on tab close |
| 3545 |
navigator.sendBeacon(supportcandy.ajax_url, data); |
| 3546 |
}); |
| 3547 |
}); |
| 3548 |
</script> |
| 3549 |
<?php |
| 3550 |
} |
| 3551 |
|
| 3552 |
/** |
| 3553 |
* Get list of live agents. |
| 3554 |
* |
| 3555 |
* @return void |
| 3556 |
*/ |
| 3557 |
public static function check_live_agents() { |
| 3558 |
|
| 3559 |
if ( check_ajax_referer( 'general', '_ajax_nonce', false ) != 1 ) { |
| 3560 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 3561 |
} |
| 3562 |
|
| 3563 |
$id = isset( $_POST['ticket_id'] ) ? intval( $_POST['ticket_id'] ) : 0; // phpcs:ignore |
| 3564 |
if ( ! $id ) { |
| 3565 |
wp_send_json_error( new WP_Error( '001', 'Unauthorized!' ), 401 ); |
| 3566 |
} |
| 3567 |
|
| 3568 |
$ticket = new WPSC_Ticket( $id ); |
| 3569 |
if ( ! $ticket->id ) { |
| 3570 |
wp_send_json_error( new WP_Error( '002', 'Something went wrong!' ), 400 ); |
| 3571 |
} |
| 3572 |
|
| 3573 |
$agent_id = isset( $_POST['agent_id'] ) ? intval( $_POST['agent_id'] ) : 0; // phpcs:ignore |
| 3574 |
if ( ! $agent_id ) { |
| 3575 |
wp_send_json_error( new WP_Error( '001', 'Unauthorized!' ), 401 ); |
| 3576 |
} |
| 3577 |
|
| 3578 |
$agent = new WPSC_Agent( $agent_id ); |
| 3579 |
if ( ! $agent->id ) { |
| 3580 |
wp_send_json_error( new WP_Error( '002', 'Something went wrong!' ), 400 ); |
| 3581 |
} |
| 3582 |
|
| 3583 |
$operation = isset( $_POST['operation'] ) ? esc_attr( $_POST['operation'] ) : 'check'; // phpcs:ignore |
| 3584 |
|
| 3585 |
$agents = json_decode( $ticket->live_agents, true ); |
| 3586 |
$agents = $agents ? $agents : array(); |
| 3587 |
|
| 3588 |
if ( $operation == 'leave' ) { |
| 3589 |
|
| 3590 |
if ( array_key_exists( $agent->id, $agents ) ) { |
| 3591 |
unset( $agents[ $agent->id ] ); |
| 3592 |
$agents = wp_json_encode( $agents ); |
| 3593 |
$ticket->live_agents = $agents; |
| 3594 |
$ticket->save(); |
| 3595 |
} |
| 3596 |
wp_die(); |
| 3597 |
} |
| 3598 |
// check inactive agents. |
| 3599 |
foreach ( $agents as $key => $tm ) { |
| 3600 |
if ( $key == $agent->id ) { |
| 3601 |
continue; |
| 3602 |
} |
| 3603 |
|
| 3604 |
$time = DateTime::createFromFormat( 'Y-m-d H:i:s', $tm ); |
| 3605 |
$now = new DateTime(); |
| 3606 |
$interval = $now->diff( $time ); |
| 3607 |
if ( $interval->i >= 1 && $interval->s > 1 ) { |
| 3608 |
unset( $agents[ $key ] ); |
| 3609 |
} |
| 3610 |
} |
| 3611 |
|
| 3612 |
$agents[ $agent->id ] = ( new DateTime() )->format( 'Y-m-d H:i:s' ); |
| 3613 |
|
| 3614 |
$html = ''; |
| 3615 |
foreach ( $agents as $ag_id => $tmp ) { |
| 3616 |
if ( $ag_id == $agent->id ) { |
| 3617 |
continue; |
| 3618 |
} |
| 3619 |
$agt = new WPSC_Agent( $ag_id ); |
| 3620 |
|
| 3621 |
$html .= '<div class="wpsc-ac-agent"> ' . |
| 3622 |
get_avatar( $agt->customer->email, 20 ) . |
| 3623 |
'<span class="ac-name">' . $agt->name . '</span></div>'; |
| 3624 |
} |
| 3625 |
|
| 3626 |
$agents = wp_json_encode( $agents ); |
| 3627 |
$ticket->live_agents = $agents; |
| 3628 |
$ticket->save(); |
| 3629 |
$response = array( |
| 3630 |
'agents' => $html, |
| 3631 |
); |
| 3632 |
wp_send_json( $response ); |
| 3633 |
} |
| 3634 |
} |
| 3635 |
endif; |
| 3636 |
|
| 3637 |
WPSC_Individual_Ticket::init(); |
| 3638 |
|
