supportcandy / includes / class-wpsc-tc-last-reply.php

class-wpsc-tc-last-reply.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.4, at includes/class-wpsc-tc-last-reply.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_TC_Last_Reply' ) ) :
7
8	final class WPSC_TC_Last_Reply {
9
10	/**
11	* Initialize the class
12	*
13	* @return void
14	*/
15	public static function init() {
16
17	// ticket conditions.
18	add_filter( 'wpsc_ticket_conditions', array( __CLASS__, 'load_ticket_condition' ) );
19	add_action( 'wpsc_tc_print_operators', array( __CLASS__, 'tc_print_operators' ), 10, 2 );
20	add_action( 'wpsc_tc_print_operand', array( __CLASS__, 'tc_print_operand' ), 10, 3 );
21	add_filter( 'wpsc_tc_is_valid', array( __CLASS__, 'tc_is_valid' ), 10, 4 );
22	}
23
24	/**
25	* Load ticket condition for last reply
26	*
27	* @param array $conditions - conditions filter array.
28	* @return array
29	*/
30	public static function load_ticket_condition( $conditions ) {
31
32	$conditions['last_reply'] = esc_attr__( 'Last Reply', 'supportcandy' );
33	return $conditions;
34	}
35
36	/**
37	* Print operator for last reply.
38	*
39	* @param string $slug - slug to check.
40	* @param array $filter - preset condition.
41	* @return void
42	*/
43	public static function tc_print_operators( $slug, $filter ) {
44
45	if ( $slug != 'last_reply' ) {
46	return;
47	}
48
49	?>
50	<div class="item conditional">
51	<select class="operator" onchange="wpsc_tc_get_operand(this, '<?php echo esc_attr( $slug ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_tc_get_operand' ) ); ?>');">
52	<option value=""><?php echo esc_attr( wpsc__( 'Compare As', 'supportcandy' ) ); ?></option>
53	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'LIKE' ); ?> value="LIKE"><?php echo esc_attr( wpsc__( 'Has Words', 'supportcandy' ) ); ?></option>
54	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'NOT LIKE' ); ?> value="NOT LIKE"><?php echo esc_attr( wpsc__( 'Does Not Have Words', 'supportcandy' ) ); ?></option>
55	</select>
56	</div>
57	<?php
58	}
59
60	/**
61	* Print operand for last reply.
62	*
63	* @param string $slug - slug to check.
64	* @param string $operator - operator value.
65	* @param array $filter - preset condition.
66	* @return void
67	*/
68	public static function tc_print_operand( $slug, $operator, $filter ) {
69
70	if ( $slug != 'last_reply' ) {
71	return;
72	}
73
74	$value = isset( $filter['operand_val_1'] ) ? stripslashes( $filter['operand_val_1'] ) : '';
75	?>
76	<div class="item conditional operand single">
77	<textarea class="operand_val_1" placeholder="<?php esc_attr_e( 'One condition per line!', 'supportcandy' ); ?>" style="width: 100%;"><?php echo esc_attr( $value ); ?></textarea>
78	</div>
79	<?php
80	}
81
82	/**
83	* Check whether condition for the last reply is valid
84	*
85	* @param boolean $is_valid - filter value.
86	* @param string $slug - slug to check.
87	* @param array $condition - condition to check.
88	* @param WPSC_Ticket $ticket - ticket object on which condition to check.
89	* @return boolean
90	*/
91	public static function tc_is_valid( $is_valid, $slug, $condition, $ticket ) {
92
93	if ( $slug != 'last_reply' ) {
94	return $is_valid;
95	}
96
97	$threads = WPSC_Thread::find(
98	array(
99	'meta_query' => array(
100	'relation' => 'AND',
101	array(
102	'slug' => 'ticket',
103	'compare' => '=',
104	'val' => $ticket->id,
105	),
106	array(
107	'slug' => 'type',
108	'compare' => '=',
109	'val' => 'reply',
110	),
111	),
112	'orderby' => 'id',
113	'order' => 'DESC',
114	'items_per_page' => 1,
115	)
116	);
117
118	if ( empty( $threads['results'] ) ) {
119	return $condition['operator'] == 'NOT LIKE';
120	}
121
122	$last_reply = $threads['results'][0];
123	$value = strtolower( stripslashes( wp_strip_all_tags( $last_reply->body ) ) );
124	$terms = array_filter(
125	array_map(
126	function ( $term ) {
127	return strtolower( trim( $term ) );
128	},
129	explode( PHP_EOL, $condition['operand_val_1'] )
130	)
131	);
132
133	switch ( $condition['operator'] ) {
134
135	case 'LIKE':
136	$is_valid = false;
137	foreach ( $terms as $term ) {
138	$index = strpos( $value, trim( stripslashes( $term ) ) );
139	if ( is_numeric( $index ) ) {
140	$is_valid = true;
141	break;
142	}
143	}
144	break;
145
146	case 'NOT LIKE':
147	$is_valid = true;
148	foreach ( $terms as $term ) {
149	$index = strpos( $value, trim( stripslashes( $term ) ) );
150	if ( is_numeric( $index ) ) {
151	$is_valid = false;
152	break;
153	}
154	}
155	break;
156	}
157
158	return $is_valid;
159	}
160	}
161	endif;
162
163	WPSC_TC_Last_Reply::init();
164