add-tag-to-ticket.php
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block-user.php
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create-or-obtain-customer.php
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create-ticket.php
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reply_to_ticket_as_agent.php
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create-ticket.php
116 lines
| 1 | <?php |
| 2 | /** |
| 3 | * CreateTicket. |
| 4 | * php version 5.6 |
| 5 | * |
| 6 | * @category CreateTicket |
| 7 | * @package SureTriggers |
| 8 | * @author BSF <username@example.com> |
| 9 | * @license https://www.gnu.org/licenses/gpl-3.0.html GPLv3 |
| 10 | * @link https://www.brainstormforce.com/ |
| 11 | * @since 1.0.0 |
| 12 | */ |
| 13 | |
| 14 | namespace SureTriggers\Integrations\FluentSupport\Actions; |
| 15 | |
| 16 | use Exception; |
| 17 | use SureTriggers\Integrations\AutomateAction; |
| 18 | use SureTriggers\Traits\SingletonLoader; |
| 19 | use FluentSupport\App\Models\Ticket; |
| 20 | use FluentSupport\App\Api\Classes\Tickets; |
| 21 | /** |
| 22 | * CreateTicket |
| 23 | * |
| 24 | * @category CreateTicket |
| 25 | * @package SureTriggers |
| 26 | * @author BSF <username@example.com> |
| 27 | * @license https://www.gnu.org/licenses/gpl-3.0.html GPLv3 |
| 28 | * @link https://www.brainstormforce.com/ |
| 29 | * @since 1.0.0 |
| 30 | */ |
| 31 | class CreateTicket extends AutomateAction { |
| 32 | |
| 33 | |
| 34 | /** |
| 35 | * Integration type. |
| 36 | * |
| 37 | * @var string |
| 38 | */ |
| 39 | public $integration = 'FluentSupport'; |
| 40 | |
| 41 | /** |
| 42 | * Action name. |
| 43 | * |
| 44 | * @var string |
| 45 | */ |
| 46 | public $action = 'create_ticket_fluent_support'; |
| 47 | |
| 48 | use SingletonLoader; |
| 49 | |
| 50 | /** |
| 51 | * Register a action. |
| 52 | * |
| 53 | * @param array $actions actions. |
| 54 | * @return array |
| 55 | */ |
| 56 | public function register( $actions ) { |
| 57 | |
| 58 | $actions[ $this->integration ][ $this->action ] = [ |
| 59 | 'label' => __( 'Create Ticket', 'suretriggers' ), |
| 60 | 'action' => $this->action, |
| 61 | 'function' => [ $this, 'action_listener' ], |
| 62 | ]; |
| 63 | |
| 64 | return $actions; |
| 65 | |
| 66 | } |
| 67 | |
| 68 | /** |
| 69 | * Action listener. |
| 70 | * |
| 71 | * @param int $user_id user_id. |
| 72 | * @param int $automation_id automation_id. |
| 73 | * @param array $fields fields. |
| 74 | * @param array $selected_options selected_options. |
| 75 | * |
| 76 | * @return array|void |
| 77 | * |
| 78 | * @throws Exception Exception. |
| 79 | */ |
| 80 | public function _action_listener( $user_id, $automation_id, $fields, $selected_options ) { |
| 81 | $ticket_subject = sanitize_text_field( $selected_options['ticket_subject'] ); |
| 82 | $ticket_details = sanitize_text_field( $selected_options['ticket_details'] ); |
| 83 | $customer_id = sanitize_text_field( $selected_options['customer_id'] ); |
| 84 | $mailbox_id = $selected_options['mailbox_id'] ? sanitize_text_field( $selected_options['mailbox_id'] ) : ''; |
| 85 | |
| 86 | if ( ! class_exists( 'FluentSupport\App\Models\Ticket' ) || ! class_exists( 'FluentSupport\App\Api\Classes\Tickets' ) ) { |
| 87 | return [ |
| 88 | 'status' => 'error', |
| 89 | 'message' => 'Error: Plugin did not installed correctly. Some classes are missing.', |
| 90 | ]; |
| 91 | } |
| 92 | |
| 93 | $ticket = [ |
| 94 | 'title' => $ticket_subject, |
| 95 | 'content' => $ticket_details, |
| 96 | 'customer_id' => $customer_id, |
| 97 | 'mailbox_id' => $mailbox_id, |
| 98 | ]; |
| 99 | |
| 100 | $ticket_cl = new Ticket(); |
| 101 | $tickets = new Tickets( $ticket_cl ); |
| 102 | $response_data = $tickets->createTicket( $ticket ); |
| 103 | |
| 104 | if ( $response_data ) { |
| 105 | return $response_data->getAttributes(); |
| 106 | } |
| 107 | |
| 108 | return [ |
| 109 | 'status' => 'error', |
| 110 | 'message' => 'Failed to create ticket.', |
| 111 | ]; |
| 112 | } |
| 113 | } |
| 114 | |
| 115 | CreateTicket::get_instance(); |
| 116 |