| 1 |
<?php |
| 2 |
/** |
| 3 |
* @package Awesome Support/Admin/Functions/Post |
| 4 |
* @author AwesomeSupport <contact@getawesomesupport.com> |
| 5 |
* @license GPL-2.0+ |
| 6 |
* @link https://getawesomesupport.com |
| 7 |
* @copyright 2015-2017 AwesomeSupport |
| 8 |
*/ |
| 9 |
|
| 10 |
// If this file is called directly, abort. |
| 11 |
if ( ! defined( 'WPINC' ) ) { |
| 12 |
die; |
| 13 |
} |
| 14 |
|
| 15 |
add_filter( 'wp_insert_post_data', 'wpas_filter_ticket_data', 99, 2 ); |
| 16 |
/** |
| 17 |
* Filter ticket data before insertion. |
| 18 |
* |
| 19 |
* Before inserting a new ticket in the database, |
| 20 |
* we check the post status and possibly overwrite it |
| 21 |
* with one of the registered custom status. |
| 22 |
* |
| 23 |
* @since 3.0.0 |
| 24 |
* |
| 25 |
* @param array $data Post data |
| 26 |
* @param array $postarr Original post data |
| 27 |
* |
| 28 |
* @return array Modified post data for insertion |
| 29 |
*/ |
| 30 |
function wpas_filter_ticket_data( $data, $postarr ) { |
| 31 |
|
| 32 |
global $current_user; |
| 33 |
|
| 34 |
if ( ! isset( $data['post_type'] ) || 'ticket' !== $data['post_type'] ) { |
| 35 |
return $data; |
| 36 |
} |
| 37 |
|
| 38 |
/** |
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* If the ticket is being trashed we don't do anything. |
| 40 |
*/ |
| 41 |
if ( 'trash' === $data['post_status'] ) { |
| 42 |
return $data; |
| 43 |
} |
| 44 |
|
| 45 |
/** |
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* Do not affect auto drafts |
| 47 |
*/ |
| 48 |
if ( 'auto-draft' === $data['post_status'] ) { |
| 49 |
return $data; |
| 50 |
} |
| 51 |
|
| 52 |
/** |
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* Sanitize the title of the ticket post |
| 54 |
*/ |
| 55 |
$data['post_title'] = wp_kses_post( $data['post_title'] ); |
| 56 |
$data['post_title'] = sanitize_text_field( $data['post_title'] ); |
| 57 |
|
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/* Sanitize the data */ |
| 59 |
$data['post_content'] = wp_kses( $data['post_content'], wp_kses_allowed_html( 'post' ) ); |
| 60 |
|
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/** |
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* Automatically set the ticket as processing if this is the first reply. |
| 63 |
*/ |
| 64 |
if ( user_can( $current_user->ID, 'edit_ticket' ) && isset( $postarr['ID'] ) ) { |
| 65 |
|
| 66 |
|
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// @TODO: Its possible that this entire section of code to set the $agent_replied flag might not be needed. |
| 68 |
// We'll keep it for now but its not used in this function at this time. |
| 69 |
$replies = wpas_get_replies( intval( $postarr['ID'] ) ); |
| 70 |
$agent_replied = false; |
| 71 |
|
| 72 |
if ( 0 !== count( $replies ) ) { |
| 73 |
|
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foreach ( $replies as $reply ) { |
| 75 |
if ( user_can( $reply->post_author, 'edit_ticket' ) ) { |
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$agent_replied = true; |
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break; |
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} |
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} |
| 80 |
|
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} |
| 82 |
|
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// @TODO: Its possible this if statement below might need an additional qualifier to see if $agent_replied = true. |
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// For now, tickets move to "IN PROCESS" correctly. If issues arise, see reference 6655750. |
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$turn_auto_change_status = (bool) wpas_get_option('turn_auto_change_status', true); |
| 86 |
|
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// Get old/new authors (ticket owners) |
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$old_author = (int) get_post_field('post_author', $postarr['ID'], 'raw'); |
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$new_author = isset($_POST['post_author']) ? (int) sanitize_text_field($_POST['post_author']) : 0; |
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|
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$ticket_id = isset( $postarr['ID'] ) ? (int) $postarr['ID'] : 0; |
| 92 |
$old_assignee = $ticket_id ? (int) get_post_meta( $ticket_id, '_wpas_assignee', true ) : 0; |
| 93 |
$new_assignee = isset($_POST['wpas_assignee']) ? (int) sanitize_text_field($_POST['wpas_assignee']) : 0; |
| 94 |
|
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// Detect changes |
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$author_changed = ($new_author !== $old_author); |
| 97 |
$assignee_changed = ($new_assignee !== $old_assignee); |
| 98 |
|
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// Helper: apply default "processing" status |
| 100 |
$maybe_set_processing = function () { |
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if (!isset($_POST['post_status_override']) || $_POST['post_status_override'] === 'queued') { |
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$_POST['post_status_override'] = 'processing'; |
| 103 |
} |
| 104 |
}; |
| 105 |
|
| 106 |
if ($turn_auto_change_status) { |
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// Auto status change enabled |
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$maybe_set_processing(); |
| 109 |
} else { |
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// Auto status change disabled |
| 111 |
if (!$author_changed && !$assignee_changed) { |
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// Only apply if it's not an assignment or ownership change |
| 113 |
$maybe_set_processing(); |
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} |
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} |
| 116 |
|
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} |
| 118 |
|
| 119 |
if ( isset( $_POST['post_status_override'] ) && ! empty( $_POST['post_status_override'] ) ) { |
| 120 |
|
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$status = wpas_get_post_status(); |
| 122 |
|
| 123 |
if ( array_key_exists( sanitize_text_field( wp_unslash( $_POST['post_status_override'] ) ), $status ) ) { |
| 124 |
|
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$data['post_status'] = sanitize_text_field( wp_unslash( $_POST['post_status_override'] ) ); |
| 126 |
|
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// translators: %s is the state of the ticket |
| 128 |
$x_content = __( 'Ticket state changed to %s', 'awesome-support' ); |
| 129 |
if ( isset($postarr['original_post_status']) && $postarr['original_post_status'] !== $_POST['post_status_override'] && isset( $_POST['wpas_post_parent'] ) ) { |
| 130 |
wpas_log_history( intval( $_POST['wpas_post_parent'] ), sprintf( $x_content, '«' . $status[ sanitize_text_field( wp_unslash( $_POST['post_status_override'] ) ) ] . '»' ) ); |
| 131 |
} |
| 132 |
} |
| 133 |
|
| 134 |
} |
| 135 |
|
| 136 |
return $data; |
| 137 |
} |
| 138 |
|
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add_action( 'save_post_ticket', 'wpas_save_ticket' ); |
| 140 |
/** |
| 141 |
* Save ticket custom fields. |
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* |
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* This function will save all custom fields associated |
| 144 |
* to the ticket post type. Be it core custom fields |
| 145 |
* or user added custom fields. |
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* |
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* @param (int) $post_id Current post ID |
| 148 |
* |
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* @since 3.0.0 |
| 150 |
*/ |
| 151 |
function wpas_save_ticket( $post_id ) { |
| 152 |
|
| 153 |
/* We should already being avoiding Ajax, but let's make sure */ |
| 154 |
if ( defined( 'DOING_AUTOSAVE' ) && DOING_AUTOSAVE || wp_is_post_revision( $post_id ) ) { |
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return; |
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} |
| 157 |
|
| 158 |
if ( defined( 'DOING_AJAX' ) && DOING_AJAX ) { |
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return; |
| 160 |
} |
| 161 |
|
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/* Now we check the nonce */ |
| 163 |
if ( ! isset( $_POST['wpas_cf'] ) || ! wp_verify_nonce( sanitize_text_field( wp_unslash( $_POST['wpas_cf'] ) ), 'wpas_update_cf' ) ) { |
| 164 |
return; |
| 165 |
} |
| 166 |
|
| 167 |
/* Does the current user have permission? */ |
| 168 |
if ( ! current_user_can( 'edit_ticket', $post_id ) ) { |
| 169 |
return; |
| 170 |
} |
| 171 |
|
| 172 |
global $current_user; |
| 173 |
|
| 174 |
/** |
| 175 |
* Store possible logs |
| 176 |
*/ |
| 177 |
$log = array(); |
| 178 |
|
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/** |
| 180 |
* Save old assignee - will need to pass it to action hooks later |
| 181 |
*/ |
| 182 |
$old_assignee = get_post_meta( $post_id, '_wpas_assignee', true ); |
| 183 |
|
| 184 |
/* Now we can save the custom fields */ |
| 185 |
WPAS()->custom_fields->save_custom_fields( $post_id, $_POST ); |
| 186 |
|
| 187 |
/** |
| 188 |
* If no ticket status is found we are in the situation where |
| 189 |
* the agent is creating a ticket on behalf of the user. There are |
| 190 |
* a couple of things that we need to do then. |
| 191 |
*/ |
| 192 |
if ( '' === $original_status = get_post_meta( $post_id, '_wpas_status', true ) ) { |
| 193 |
|
| 194 |
/** |
| 195 |
* First of all, set the ticket as open. This is very important. |
| 196 |
*/ |
| 197 |
add_post_meta( $post_id, '_wpas_status', 'open', true ); |
| 198 |
|
| 199 |
/* Next - update other some meta values. If you add or delete from this list you also */ |
| 200 |
/* need to do the same thing in the /includes/functions-post.php file */ |
| 201 |
add_post_meta( $post_id, '_wpas_last_reply_date', null, true ); |
| 202 |
add_post_meta( $post_id, '_wpas_last_reply_date_gmt', null, true ); |
| 203 |
|
| 204 |
/* Set the slug */ |
| 205 |
wpas_set_ticket_slug( $post_id ); |
| 206 |
|
| 207 |
/** |
| 208 |
* Fire hook when a new ticket is being added - works great for notifications |
| 209 |
* |
| 210 |
* @since 4.0.0 |
| 211 |
* |
| 212 |
* @param int $post_id Ticket ID |
| 213 |
*/ |
| 214 |
do_action( 'wpas_post_new_ticket_admin', $post_id ); |
| 215 |
|
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} |
| 217 |
|
| 218 |
/* Save the possible ticket reply */ |
| 219 |
if ( ! wpas_is_new_reply_empty( $post_id ) ) { |
| 220 |
|
| 221 |
$ticket_reply = isset($_POST['wpas_reply_ticket']) ? sanitize_text_field( wp_unslash( $_POST['wpas_reply_ticket'] ) ) : null ; |
| 222 |
|
| 223 |
/* Check for the nonce */ |
| 224 |
if ( wp_verify_nonce( $ticket_reply, 'reply_ticket' ) ) { |
| 225 |
|
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$user_id = $current_user->ID; |
| 227 |
$content = isset( $_POST['wpas_reply'] ) ? wp_kses_post( $_POST['wpas_reply'] ) : ''; |
| 228 |
|
| 229 |
|
| 230 |
$data = apply_filters( 'wpas_post_reply_admin_args', array( |
| 231 |
'post_content' => $content, |
| 232 |
'post_status' => 'read', |
| 233 |
'post_type' => 'ticket_reply', |
| 234 |
'post_author' => $user_id, |
| 235 |
'post_parent' => $post_id, |
| 236 |
'ping_status' => 'closed', |
| 237 |
'comment_status' => 'closed', |
| 238 |
) ); |
| 239 |
|
| 240 |
/** |
| 241 |
* Remove the save_post hook now as we're going to trigger |
| 242 |
* a new one by inserting the reply (and logging the history later). |
| 243 |
*/ |
| 244 |
remove_action( 'save_post_ticket', 'wpas_save_ticket' ); |
| 245 |
|
| 246 |
/** |
| 247 |
* Fires right before a ticket reply is submitted |
| 248 |
* |
| 249 |
* @since 3.2.6 |
| 250 |
* |
| 251 |
* @param int $post_id Ticket ID |
| 252 |
* @param array $data Data to be inserted as the reply |
| 253 |
*/ |
| 254 |
do_action( 'wpas_post_reply_admin_before', $post_id, $data ); |
| 255 |
|
| 256 |
/* Insert the reply in DB */ |
| 257 |
$reply = wpas_add_reply( $data, $post_id ); |
| 258 |
|
| 259 |
/** |
| 260 |
* Fires right after a ticket reply is submitted |
| 261 |
* |
| 262 |
* @since 3.2.6 |
| 263 |
* |
| 264 |
* @param int $post_id Ticket ID |
| 265 |
* @param array $data Data to be inserted as the reply |
| 266 |
* @param bool|int Reply ID on success, false on failure |
| 267 |
*/ |
| 268 |
do_action( 'wpas_post_reply_admin_after', $post_id, $data, $reply ); |
| 269 |
|
| 270 |
/* In case the insertion failed... */ |
| 271 |
if ( is_wp_error( $reply ) ) { |
| 272 |
|
| 273 |
// Fire action hook for failed reply inserted via admin |
| 274 |
do_action( 'wpas_insert_reply_admin_failed', $post_id, $data, $reply ); |
| 275 |
|
| 276 |
/* Set the redirection */ |
| 277 |
$_SESSION['wpas_redirect'] = add_query_arg( array( 'wpas-message' => 'wpas_reply_error' ), get_permalink( $post_id ) ); |
| 278 |
|
| 279 |
} else { |
| 280 |
|
| 281 |
/** |
| 282 |
* Fire action hook for reply inserted via admin - great place for notifications... |
| 283 |
*/ |
| 284 |
do_action( 'wpas_insert_reply_admin_success', $post_id, $data, $reply ); |
| 285 |
|
| 286 |
/* The agent wants to close the ticket */ |
| 287 |
if ( isset( $_POST['wpas_do'] ) && 'reply_close' == $_POST['wpas_do'] ) { |
| 288 |
|
| 289 |
/* Confirm the post type and close */ |
| 290 |
if ( 'ticket' == get_post_type( $post_id ) ) { |
| 291 |
|
| 292 |
/** |
| 293 |
* wpas_ticket_before_close_by_agent hook |
| 294 |
*/ |
| 295 |
do_action( 'wpas_ticket_before_close_by_agent', $post_id ); |
| 296 |
|
| 297 |
/* Close */ |
| 298 |
$closed = wpas_close_ticket( $post_id ); |
| 299 |
|
| 300 |
/** |
| 301 |
* wpas_ticket_closed_by_agent hook |
| 302 |
*/ |
| 303 |
|
| 304 |
if( $closed ) { |
| 305 |
do_action( 'wpas_ticket_closed_by_agent', $post_id ); |
| 306 |
} |
| 307 |
} |
| 308 |
|
| 309 |
} |
| 310 |
|
| 311 |
} |
| 312 |
|
| 313 |
} |
| 314 |
|
| 315 |
} |
| 316 |
|
| 317 |
/* Log the action */ |
| 318 |
if ( ! empty( $log ) ) { |
| 319 |
wpas_log_history( $post_id, $log ); |
| 320 |
} |
| 321 |
|
| 322 |
/* If this was a ticket update, we need to fire some action hooks and then figure out where to go next... */ |
| 323 |
if ( '' !== $original_status ) { |
| 324 |
|
| 325 |
/** |
| 326 |
* Fire action hook for after ticket update... |
| 327 |
* |
| 328 |
* @since 4.0.0 |
| 329 |
*/ |
| 330 |
do_action( 'wpas_ticket_after_update_admin_success', $post_id, $old_assignee, $_POST); |
| 331 |
|
| 332 |
$gt_post = null; |
| 333 |
$where_after = isset( $_POST['where_after'] ) ? sanitize_text_field( wp_unslash( $_POST['where_after'] ) ) : ''; |
| 334 |
$back_to_list = filter_input( INPUT_POST, 'wpas_back_to_list', FILTER_SANITIZE_NUMBER_INT ); |
| 335 |
|
| 336 |
if ( true === (bool) $back_to_list ) { |
| 337 |
$where_after = 'back_to_list'; |
| 338 |
} |
| 339 |
|
| 340 |
switch ( $where_after ) { |
| 341 |
|
| 342 |
/* Go back to the tickets list */ |
| 343 |
case 'back_to_list': |
| 344 |
WPAS()->session->add( 'redirect', add_query_arg( array( 'post_type' => 'ticket' ), admin_url( 'edit.php' ) ) ); |
| 345 |
break; |
| 346 |
|
| 347 |
case 'next_ticket': |
| 348 |
$gt_post = wpas_get_next_ticket( $post_id ); |
| 349 |
break; |
| 350 |
|
| 351 |
case 'previous_ticket': |
| 352 |
$gt_post = wpas_get_previous_ticket( $post_id ); |
| 353 |
break; |
| 354 |
|
| 355 |
} |
| 356 |
|
| 357 |
/* Go to next or previous ticket */ |
| 358 |
if ( $gt_post ) { |
| 359 |
WPAS()->session->add( 'redirect', add_query_arg( array( |
| 360 |
'post' => $gt_post, |
| 361 |
'action' => 'edit', |
| 362 |
), admin_url( 'post.php' ) ) ); |
| 363 |
} |
| 364 |
} |
| 365 |
|
| 366 |
do_action( 'wpas_ticket_after_saved', $post_id ); |
| 367 |
wpas_admin_clean_ticketcount_cache( $post_id ); |
| 368 |
} |
| 369 |
|
| 370 |
add_action( 'wpas_add_reply_after', 'wpas_mark_replies_read', 10, 2 ); |
| 371 |
/** |
| 372 |
* Mark replies as read. |
| 373 |
* |
| 374 |
* When an agent replies to a ticket, we mark all previous replies |
| 375 |
* as read. We suppose it's all been read when the agent replies. |
| 376 |
* This allows for keeping replies unread until an agent replies |
| 377 |
* or manually marks the last reply as read. |
| 378 |
* |
| 379 |
* @since 3.0.0 |
| 380 |
* |
| 381 |
* @param $reply_id |
| 382 |
* @param $data |
| 383 |
* |
| 384 |
* @return void |
| 385 |
*/ |
| 386 |
function wpas_mark_replies_read( $reply_id, $data ) { |
| 387 |
|
| 388 |
$replies = wpas_get_replies( intval( $data['post_parent'] ), 'unread' ); |
| 389 |
|
| 390 |
foreach ( $replies as $reply ) { |
| 391 |
wpas_mark_reply_read( $reply->ID ); |
| 392 |
} |
| 393 |
|
| 394 |
} |
| 395 |
|
| 396 |
add_action( 'before_delete_post', 'wpas_delete_ticket_dependencies', 10, 1 ); |
| 397 |
/** |
| 398 |
* Delete ticket dependencies. |
| 399 |
* |
| 400 |
* Delete all ticket dependencies when a ticket is deleted. This includes |
| 401 |
* ticket replies and ticket history. Ticket attachments are deleted by |
| 402 |
* WPAS_File_Upload::delete_attachments() |
| 403 |
* |
| 404 |
* @param integer $post_id ID of the post to be deleted |
| 405 |
* |
| 406 |
* @return void |
| 407 |
*/ |
| 408 |
function wpas_delete_ticket_dependencies( $post_id ) { |
| 409 |
|
| 410 |
global $post_type; |
| 411 |
|
| 412 |
if ( 'ticket' !== $post_type ) { |
| 413 |
return; |
| 414 |
} |
| 415 |
|
| 416 |
/* First of all we remove this action to avoid creating a loop */ |
| 417 |
remove_action( 'before_delete_post', 'wpas_delete_ticket_dependencies', 10 ); |
| 418 |
|
| 419 |
$args = array( |
| 420 |
'post_parent' => $post_id, |
| 421 |
'post_type' => apply_filters( 'wpas_replies_post_type', array( |
| 422 |
'ticket_history', |
| 423 |
'ticket_reply', |
| 424 |
'ticket_log' |
| 425 |
) ), |
| 426 |
'post_status' => 'any', |
| 427 |
'posts_per_page' => - 1, |
| 428 |
'no_found_rows' => true, |
| 429 |
'cache_results' => false, |
| 430 |
'update_post_term_cache' => false, |
| 431 |
'update_post_meta_cache' => false, |
| 432 |
); |
| 433 |
|
| 434 |
$posts = new WP_Query( $args ); |
| 435 |
|
| 436 |
foreach ( $posts->posts as $id => $post ) { |
| 437 |
|
| 438 |
do_action( 'wpas_before_delete_dependency', $post->ID, $post ); |
| 439 |
|
| 440 |
wp_delete_post( $post->ID, true ); |
| 441 |
|
| 442 |
do_action( 'wpas_after_delete_dependency', $post->ID, $post ); |
| 443 |
} |
| 444 |
|
| 445 |
/* Decrement the number of tickets open for this agent */ |
| 446 |
$agent_id = get_post_meta( $post_id, '_wpas_assignee', true ); |
| 447 |
$agent = new WPAS_Member_Agent( $agent_id ); |
| 448 |
$agent->ticket_minus(); |
| 449 |
|
| 450 |
} |
| 451 |
|
| 452 |
|
| 453 |
add_filter( 'redirect_post_location', 'wpas_redirect_ticket_after_save', 10, 2 ); |
| 454 |
|
| 455 |
/** |
| 456 |
* Redirect user after updating ticket |
| 457 |
* |
| 458 |
* @param string $location The redirect URL. |
| 459 |
* @param int $post_id ID of the post being saved. |
| 460 |
* |
| 461 |
* @return string |
| 462 |
*/ |
| 463 |
function wpas_redirect_ticket_after_save( $location, $post_id ) { |
| 464 |
if ( is_admin() ) { |
| 465 |
|
| 466 |
$post = get_post( $post_id ); |
| 467 |
|
| 468 |
if ( $post && 'ticket' === $post->post_type ) { |
| 469 |
|
| 470 |
// Get the redirect location. |
| 471 |
$redirect = WPAS()->session->get( 'redirect' ); |
| 472 |
|
| 473 |
if ( false !== $redirect && filter_var( $redirect, FILTER_VALIDATE_URL ) !== false ) { |
| 474 |
$location = $redirect; |
| 475 |
WPAS()->session->clean( 'redirect' ); |
| 476 |
} |
| 477 |
} |
| 478 |
} |
| 479 |
|
| 480 |
return $location; |
| 481 |
|
| 482 |
} |
| 483 |
|
| 484 |
/** |
| 485 |
* Get next id |
| 486 |
* @param int $current_ticket |
| 487 |
* |
| 488 |
* @return int |
| 489 |
*/ |
| 490 |
function wpas_get_next_ticket( $current_ticket ) { |
| 491 |
|
| 492 |
return wpas_get_adjacent_ticket( $current_ticket ); |
| 493 |
|
| 494 |
} |
| 495 |
|
| 496 |
/** |
| 497 |
* Get previous id |
| 498 |
* @param int $current_ticket |
| 499 |
* |
| 500 |
* @return int |
| 501 |
*/ |
| 502 |
function wpas_get_previous_ticket( $current_ticket ) { |
| 503 |
|
| 504 |
return wpas_get_adjacent_ticket( $current_ticket, false ); |
| 505 |
|
| 506 |
} |
| 507 |
|
| 508 |
|
| 509 |
/** |
| 510 |
* |
| 511 |
* @global object $wpdb |
| 512 |
* @global object $current_user |
| 513 |
* @param int $ticket_id |
| 514 |
* @param boolean $next |
| 515 |
* |
| 516 |
* @return int |
| 517 |
*/ |
| 518 |
function wpas_get_adjacent_ticket( $ticket_id , $next = true ) { |
| 519 |
|
| 520 |
/* Make sure this is the admin screen */ |
| 521 |
if ( ! is_admin() ) { |
| 522 |
return false; |
| 523 |
} |
| 524 |
|
| 525 |
if ( true === $next ) { |
| 526 |
$adjacent = '>'; |
| 527 |
$order_type = 'ASC'; |
| 528 |
} else { |
| 529 |
$adjacent = '<'; |
| 530 |
$order_type = 'DESC'; |
| 531 |
} |
| 532 |
|
| 533 |
$custom_post_status = wpas_get_post_status(); |
| 534 |
$custom_post_status['open'] = 'Open'; |
| 535 |
|
| 536 |
$meta_query = wpas_ticket_listing_assignee_meta_query_args(); |
| 537 |
|
| 538 |
$args = array( |
| 539 |
'post_type' => 'ticket', |
| 540 |
'posts_per_page' => 1, |
| 541 |
'orderby' => 'ID', |
| 542 |
'order' => $order_type, |
| 543 |
'post_status' => array_keys( $custom_post_status ), |
| 544 |
'meta_query' => $meta_query, |
| 545 |
'next_previous_adjacent' => "{$adjacent} {$ticket_id}", |
| 546 |
'wpas_tickets_query' => 'listing' |
| 547 |
); |
| 548 |
|
| 549 |
$query = new WP_Query( $args ); |
| 550 |
|
| 551 |
$adjacent_post_id = ''; |
| 552 |
|
| 553 |
if ( !empty( $query->posts ) ) { |
| 554 |
$adjacent_post_id = $query->posts[0]->ID; |
| 555 |
} |
| 556 |
|
| 557 |
return $adjacent_post_id; |
| 558 |
} |
| 559 |
|
| 560 |
add_filter( 'posts_clauses', 'wpas_get_adjacent_ticket_posts_clauses', 30, 2 ); |
| 561 |
|
| 562 |
/** |
| 563 |
* Modify get_adjacent_ticket query |
| 564 |
* |
| 565 |
* @global object $wpdb |
| 566 |
* @param array $pieces |
| 567 |
* @param object $wp_query |
| 568 |
* |
| 569 |
* @return array |
| 570 |
*/ |
| 571 |
function wpas_get_adjacent_ticket_posts_clauses( $pieces , $wp_query ) { |
| 572 |
global $wpdb; |
| 573 |
|
| 574 |
if ( isset( $wp_query->query['next_previous_adjacent'] ) ) { |
| 575 |
$adjacent = $wp_query->query['next_previous_adjacent']; |
| 576 |
$pieces['where'] = "AND ({$wpdb->posts}.ID {$adjacent} ) " . $pieces['where']; |
| 577 |
} |
| 578 |
|
| 579 |
return $pieces; |
| 580 |
} |
| 581 |
|
| 582 |
/** |
| 583 |
* |
| 584 |
* @param array $args |
| 585 |
* @param string $ticket_status |
| 586 |
* |
| 587 |
* @return array|int |
| 588 |
*/ |
| 589 |
function wpas_get_agent_tickets( $args = array(), $ticket_status = 'any' ) { |
| 590 |
|
| 591 |
global $current_user; |
| 592 |
|
| 593 |
$custom_post_status = wpas_get_post_status(); |
| 594 |
$custom_post_status['open'] = 'Open'; |
| 595 |
|
| 596 |
foreach($custom_post_status as $status => $label) { |
| 597 |
$post_status[] = $status; |
| 598 |
} |
| 599 |
|
| 600 |
|
| 601 |
$defaults = array( |
| 602 |
'post_type' => 'ticket', |
| 603 |
'post_status' => $post_status, |
| 604 |
'posts_per_page' => - 1 |
| 605 |
); |
| 606 |
|
| 607 |
$args = wp_parse_args( $args, $defaults ); |
| 608 |
|
| 609 |
$meta_query = array(); |
| 610 |
|
| 611 |
if ( 'any' !== $ticket_status ) { |
| 612 |
if ( in_array( $ticket_status, array( 'open', 'closed' ) ) ) { |
| 613 |
$meta_query[] = array( |
| 614 |
'key' => '_wpas_status', |
| 615 |
'value' => $ticket_status, |
| 616 |
'compare' => '=', |
| 617 |
'type' => 'CHAR' |
| 618 |
); |
| 619 |
} |
| 620 |
} |
| 621 |
|
| 622 |
|
| 623 |
|
| 624 |
$meta_query = wpas_ticket_listing_assignee_meta_query_args(); |
| 625 |
|
| 626 |
if( !empty( $meta_query ) ) { |
| 627 |
$args['meta_query'] = $meta_query; |
| 628 |
} |
| 629 |
|
| 630 |
$args['wpas_tickets_query'] = 'listing'; |
| 631 |
|
| 632 |
$query = new WP_Query( $args ); |
| 633 |
if ( empty( $query->posts ) ) { |
| 634 |
return array(); |
| 635 |
} else { |
| 636 |
return $query->posts; |
| 637 |
} |
| 638 |
|
| 639 |
} |
| 640 |
|
| 641 |
/** |
| 642 |
* Return meta query args for ticket listing query relative to assignee |
| 643 |
* |
| 644 |
* @param type $use_id |
| 645 |
* @return type |
| 646 |
*/ |
| 647 |
function wpas_ticket_listing_assignee_meta_query_args( $user_id = 0, $profile_filter = true ) { |
| 648 |
|
| 649 |
if( 0 === $user_id ) { |
| 650 |
$user_id = get_current_user_id(); |
| 651 |
} |
| 652 |
|
| 653 |
$user_can_see_all = wpas_can_user_see_all_tickets(); |
| 654 |
|
| 655 |
$meta_query = array(); |
| 656 |
|
| 657 |
if( false === $user_can_see_all ) { |
| 658 |
|
| 659 |
$primary_agent_meta_query = array( |
| 660 |
'key' => '_wpas_assignee', |
| 661 |
'value' => (int) $user_id, |
| 662 |
'compare' => '=', |
| 663 |
'type' => 'NUMERIC', |
| 664 |
); |
| 665 |
|
| 666 |
if( wpas_is_multi_agent_active() ) { |
| 667 |
// Check if agent is set as secondary or tertiary agent |
| 668 |
$multi_agents_meta_query = array(); |
| 669 |
$multi_agents_meta_query['relation'] = 'OR'; |
| 670 |
$multi_agents_meta_query[] = $primary_agent_meta_query; |
| 671 |
|
| 672 |
$multi_agents_meta_query[] = array( |
| 673 |
'key' => '_wpas_secondary_assignee', |
| 674 |
'value' => (int) $user_id, |
| 675 |
'compare' => '=', |
| 676 |
'type' => 'NUMERIC', |
| 677 |
); |
| 678 |
|
| 679 |
$multi_agents_meta_query[] = array( |
| 680 |
'key' => '_wpas_tertiary_assignee', |
| 681 |
'value' => (int) $user_id, |
| 682 |
'compare' => '=', |
| 683 |
'type' => 'NUMERIC', |
| 684 |
); |
| 685 |
|
| 686 |
$meta_query[] = $multi_agents_meta_query; |
| 687 |
|
| 688 |
} else { |
| 689 |
$meta_query[] = $primary_agent_meta_query; |
| 690 |
} |
| 691 |
} |
| 692 |
|
| 693 |
return apply_filters( 'wpas_assignee_meta_query', $meta_query, $user_id, $profile_filter ); |
| 694 |
|
| 695 |
} |
| 696 |
|
| 697 |
|
| 698 |
/** |
| 699 |
* Generate a link with icon for a reply action |
| 700 |
* |
| 701 |
* @param string $id |
| 702 |
* @param array $args |
| 703 |
* |
| 704 |
* @return string |
| 705 |
*/ |
| 706 |
function wpas_reply_control_item( $id , $args = array() ) { |
| 707 |
|
| 708 |
$link = isset( $args['link'] ) ? $args['link'] : '#'; |
| 709 |
$title = isset( $args['title'] ) ? $args['title'] : ''; |
| 710 |
|
| 711 |
$icon = isset( $args['icon'] ) && $args['icon'] ? $args['icon'] : false; |
| 712 |
|
| 713 |
$attr_id = isset( $args['id'] ) && $args['id'] ? $args['id'] : ''; |
| 714 |
|
| 715 |
$classes = isset( $args['classes'] ) ? $args['classes'] : ''; |
| 716 |
$classes .= " {$id}"; |
| 717 |
$classes .= ( $icon ? ' reply_icon' : '' ); |
| 718 |
$classes .= $title ? ' hint-bottom hint-anim' : ''; |
| 719 |
|
| 720 |
$data_params = isset( $args['data'] ) && is_array( $args['data'] ) ? $args['data'] : array(); |
| 721 |
|
| 722 |
$markup = "<a href=\"{$link}\" data-hint=\"{$title}\" class=\"{$classes}\""; |
| 723 |
|
| 724 |
foreach( $data_params as $dp_name => $dp_value ) { |
| 725 |
$markup .= " data-{$dp_name}=\"{$dp_value}\""; |
| 726 |
} |
| 727 |
|
| 728 |
$markup .= $attr_id ? " id=\"{$attr_id}\"" : ''; |
| 729 |
$markup .= '>'; |
| 730 |
$markup .= $icon ? "<img src=\"{$icon}\" />" : ''; |
| 731 |
$markup .= '</a>'; |
| 732 |
|
| 733 |
|
| 734 |
return $markup; |
| 735 |
} |
| 736 |
|
| 737 |
|
| 738 |
/** |
| 739 |
* Check if reply content or attachments provided with new reply |
| 740 |
*/ |
| 741 |
function wpas_is_new_reply_empty( $ticket_id ) { |
| 742 |
|
| 743 |
$content_empty = isset( $_POST['wpas_reply'] ) && isset( $_POST['wpas_reply_ticket'] ) && '' !== $_POST['wpas_reply'] ? false : true; |
| 744 |
|
| 745 |
$attachments_empty = true; |
| 746 |
|
| 747 |
// Check if agent uploaded attachments |
| 748 |
if( $content_empty ) { |
| 749 |
|
| 750 |
if ( boolval( wpas_get_option( 'ajax_upload', false ) ) || boolval( wpas_get_option( 'ajax_upload_all', false ) ) ) { |
| 751 |
|
| 752 |
$upload = wp_upload_dir(); |
| 753 |
$dir = trailingslashit( $upload['basedir'] ) . 'awesome-support/temp_' . $ticket_id . '_' . get_current_user_id() .'/'; |
| 754 |
|
| 755 |
// If temp directory exists, it means that user is uploaded attachments |
| 756 |
if ( is_dir( $dir ) ) { |
| 757 |
|
| 758 |
$filetypes = explode( ',', apply_filters( 'wpas_attachments_filetypes', wpas_get_option( 'attachments_filetypes' ) ) ); |
| 759 |
$accept = array(); |
| 760 |
|
| 761 |
foreach ( $filetypes as $key => $type ) { |
| 762 |
array_push( $accept, '*.' . $type ); |
| 763 |
array_push( $accept, '*.' . strtoupper( $type ) ); |
| 764 |
} |
| 765 |
|
| 766 |
$accept = implode( ',', $accept ); |
| 767 |
|
| 768 |
|
| 769 |
$files = glob( $dir . '{' . $accept . '}', GLOB_BRACE ); |
| 770 |
$attachments_empty = empty( $files ) ? true : false; |
| 771 |
} |
| 772 |
|
| 773 |
|
| 774 |
} else { |
| 775 |
$attachments_empty = $_FILES && isset( $_FILES['wpas_files'] ) && !empty( $_FILES['wpas_files']['name'][0] ) ? false : true; |
| 776 |
} |
| 777 |
|
| 778 |
} |
| 779 |
|
| 780 |
return ( $content_empty && $attachments_empty ); |
| 781 |
} |
| 782 |
|
| 783 |
add_action( 'wpas_backend_ticket_status_before_actions', 'wpas_close_ticket_prevent_client_notification_field', 12 ); |
| 784 |
/** |
| 785 |
* Add Checkbox to prevent client notification about ticket close |
| 786 |
* |
| 787 |
* @param int $ticket_id |
| 788 |
*/ |
| 789 |
function wpas_close_ticket_prevent_client_notification_field( $ticket_id ) { |
| 790 |
|
| 791 |
/* Do not show the checkbox if not enabled in settings */ |
| 792 |
if ( ! boolval( wpas_get_option( 'agents_can_suppress_closing_emails', false ) ) ) { |
| 793 |
return ; |
| 794 |
} |
| 795 |
|
| 796 |
$close_ticket_prevent_client_notification = get_post_meta( $ticket_id, 'wpas_close_ticket_prevent_client_notification', true ); |
| 797 |
?> |
| 798 |
|
| 799 |
<div> |
| 800 |
<p> |
| 801 |
<label> |
| 802 |
<input type="checkbox" value="1" data-nonce="<?php echo esc_attr( wp_create_nonce( 'prevent_client_notification' ) ); ?>" name="close_ticket_prevent_client_notification" <?php checked( '1', $close_ticket_prevent_client_notification); ?> /> |
| 803 |
<?php esc_html_e( 'Do NOT send closing ticket email to customer', 'awesome-support' ); ?> |
| 804 |
</label> |
| 805 |
</p> |
| 806 |
</div> |
| 807 |
<?php |
| 808 |
} |
| 809 |
|
| 810 |
add_action( 'trashed_post', 'wpas_admin_clean_ticketcount_cache' ); |
| 811 |
add_action( 'untrashed_post', 'wpas_admin_clean_ticketcount_cache' ); |
| 812 |
/** |
| 813 |
* Delete ticket count cache on ticket update |
| 814 |
* |
| 815 |
* @param int $ticket_id |
| 816 |
*/ |
| 817 |
function wpas_admin_clean_ticketcount_cache( $ticket_id = '' ) |
| 818 |
{ |
| 819 |
$post = get_post( $ticket_id ); |
| 820 |
|
| 821 |
if (isset( $post ) && isset( $post->post_type) && $post->post_type !== 'ticket') { |
| 822 |
return; |
| 823 |
} |
| 824 |
set_site_transient( 'wpas_tickets_counts', null, 24 * HOUR_IN_SECONDS ); |
| 825 |
} |
| 826 |
|
| 827 |
|
