fluent-support / app / Http / Controllers / AgentController.php

AgentController.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.10.1, at app/Http/Controllers/AgentController.php

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1	<?php
2
3	namespace FluentSupport\App\Http\Controllers;
4
5	use FluentSupport\App\Models\Agent;
6	use FluentSupport\App\Modules\StatModule;
7	use FluentSupport\App\Services\AvatarUploder;
8	use FluentSupport\App\Services\Helper;
9	use FluentSupport\Framework\Request\Request;
10	use FluentSupport\App\Modules\PermissionManager;
11	use FluentSupport\App\Http\Requests\AgentCreateRequest;
12
13	/**
14	* AgentController class for REST API
15	* This class is responsible for getting data for all request related to agent
16	*
17	* @package FluentSupport\App\Http\Controllers
18	*
19	* @version 1.0.0
20	*/
21	class AgentController extends Controller
22	{
23	public function index(Request $request, Agent $agent)
24	{
25	return [
26	'agents' => $agent->getAgents($request->getSafe('search','sanitize_text_field')),
27	'permissions' => PermissionManager::getReadablePermissionGroups(),
28	'businessBoxes' => PermissionManager::getBusinessBoxesForRestriction(),
29	];
30	}
31
32	/**
33	* addAgent method will add new agent in person table
34	* @param AgentCreateRequest $request
35	* @return \WP_REST_Response \| array
36	* @throws \FluentSupport\Framework\Validator\ValidationException
37	*/
38	public function addAgent(AgentCreateRequest $request, Agent $agent)
39	{
40	$data = [
41	'email' => $request->getSafe('email', 'sanitize_email'),
42	'first_name' => $request->getSafe('first_name', 'sanitize_text_field'),
43	'last_name' => $request->getSafe('last_name', 'sanitize_text_field'),
44	'title' => $request->getSafe('title', 'sanitize_text_field'),
45	'permissions' => $request->getSafe('permissions', null, []),
46	'restrictions' => $request->getSafe('restrictions', null, []),
47	];
48
49	try {
50	return [
51	'message' => __('Support Staff has been added', 'fluent-support'),
52	'agent' => $agent->createAgent($data)
53	];
54
55	} catch (\Exception $e) {
56	return $this->sendError([
57	'message' => $e->getMessage()
58	]);
59	}
60	}
61
62	/**
63	* updateAgent method will update the information of an exiting agent
64	* @param AgentCreateRequest $request
65	* @param Agent $agent
66	* @param $agent_id
67	* @return \WP_REST_Response \| array
68	* @throws \FluentSupport\Framework\Validator\ValidationException
69	*/
70	public function updateAgent(AgentCreateRequest $request, Agent $agent, $agent_id)
71	{
72	$agent = $agent::findOrFail($agent_id);
73
74	$data = [
75	'first_name' => $request->getSafe('first_name', 'sanitize_text_field'),
76	'last_name' => $request->getSafe('last_name', 'sanitize_text_field'),
77	'title' => $request->getSafe('title', 'sanitize_text_field'),
78	'permissions' => $request->getSafe('permissions', null, []),
79	'telegram_chat_id' => $request->getSafe('telegram_chat_id', 'sanitize_text_field'),
80	'slack_user_id' => $request->getSafe('slack_user_id', 'sanitize_text_field'),
81	'whatsapp_number' => $request->getSafe('whatsapp_number', 'sanitize_text_field'),
82	'restrictions' => $request->getSafe('restrictions', null, []),
83	];
84
85	if (!$agent->user_id && ($user = get_user_by('email', $agent->email))) {
86	$agent->user_id = $user->ID;
87	}
88
89	if ($agent) {
90	try {
91	return [
92	'message' => __('Support Staff has been updated', 'fluent-support'),
93	'agent' => $agent->updateAgent($data, $agent)
94	];
95	} catch (\Exception $e) {
96	return $this->sendError([
97	'message' => $e->getMessage()
98	]);
99	}
100	}
101
102	}
103
104	/**
105	* deleteAgent will delete an exiting agent and add an alternative agent as replacement
106	* @param Request $request
107	* @param Agent $agent
108	* @param $agent_id
109	* @return \WP_REST_Response \| array
110	* @throws \FluentSupport\Framework\Validator\ValidationException
111	*/
112	public function deleteAgent(Request $request, Agent $agent, $agent_id)
113	{
114	try {
115	$agent->deleteAgent($request->getSafe('fallback_agent_id', 'intval'), $agent_id);
116
117	return [
118	'message' => __('Support Staff has been deleted', 'fluent-support')
119	];
120
121	} catch (\Exception $e) {
122	return $this->sendError([
123	'message' => $e->getMessage()
124	]);
125	}
126
127	}
128
129	/**
130	* @param Request $request
131	* @return \WP_REST_Response \| array
132	*/
133	public function myStats(Request $request)
134	{
135
136	$agent = Helper::getAgentByUserId();//Get logged in agent information
137
138	try {
139	$stats = StatModule::getAgentStat($agent->id); //Get ticket statistics
140
141	$with = $request->getSafe('with');
142
143	$response = (new Agent())->getAgentStat($stats, $with, $agent->id);
144
145	if (defined('FLUENTSUPPORTPRO')) {
146	$response['dashboard_notice'] = apply_filters('fluent_support/dashboard_notice', '', $agent);
147	}
148	return $response;
149	} catch (\Exception $e) {
150	return $this->sendError([
151	'message' => $e->getMessage()
152	]);
153	}
154	}
155
156	public function agentPerformance()
157	{
158	try {
159	if (PermissionManager::currentUserCan('fst_agent_today_performance')) {
160	$agentTodayStats = StatModule::getAgentTodayStats();
161	return ['agent_today_stats' => $agentTodayStats];
162	}
163	} catch (\Exception $e) {
164	return $this->sendError([
165	'message' => $e->getMessage()
166	]);
167	}
168
169	return [];
170	}
171
172	/**
173	* addOrUpdateProfileImage method will upload profile picture for a given agent id
174	* For a successful upload it's required to send file object, agent id and the user type(agent)
175	* @param Request $request
176	* @param AvatarUploder $avatarUploder
177	* @return \WP_REST_Response \| array
178	*/
179	public function addOrUpdateProfileImage(Request $request, AvatarUploder $avatarUploder)
180	{
181	try {
182	return $avatarUploder->addOrUpdateProfileImage( $request->files(), $request->getSafe('agent_id', 'intval'), 'agent');
183	} catch (\Exception $e) {
184	return $this->sendError([
185	'message' => $e->getMessage()
186	]);
187	}
188	}
189
190	/**
191	* resetAvatar method will restore a Support Staff avatar
192	* For a successful upload it's required to send file object, Support Staff id and the user type(Support Staff)
193	* @param Agent $agent
194	* @param $agent_id
195	* @return array
196	*/
197	public function resetAvatar(Agent $agent, $agent_id){
198	try {
199	$agent->restoreAvatar($agent, $agent_id);
200
201	return [
202	'message' => __('Support Staff avatar reset to gravatar default', 'fluent-support')
203	];
204	} catch (\Exception $e) {
205	return [
206	'message' => $e->getMessage()
207	];
208	}
209	}
210
211	public function getAgentInsights(Request $request, Agent $agent)
212	{
213	return [
214	'agents' => $agent->agentInsights($request->getSafe('search','sanitize_text_field')),
215	];
216	}
217
218	public function ping(Request $request)
219	{
220	return [
221	'ping' => 'pong'
222	];
223	}
224	}
225