| 1 |
<?php |
| 2 |
|
| 3 |
namespace FluentSupport\App\Http\Controllers; |
| 4 |
|
| 5 |
use FluentSupport\App\Models\Meta; |
| 6 |
use FluentSupport\Framework\Support\Arr; |
| 7 |
use FluentSupport\App\Http\Requests\TicketRequest; |
| 8 |
use FluentSupport\App\Http\Requests\TicketResponseRequest; |
| 9 |
use FluentSupport\App\Models\Conversation; |
| 10 |
use FluentSupport\App\Models\Ticket; |
| 11 |
use FluentSupport\App\Services\FluentBoardsService; |
| 12 |
use FluentSupport\App\Services\FluentCRMServices; |
| 13 |
use FluentSupport\App\Services\Helper; |
| 14 |
use FluentSupport\App\Services\ProfileInfoService; |
| 15 |
use FluentSupport\App\Services\TicketHelper; |
| 16 |
use FluentSupport\Framework\Request\Request; |
| 17 |
use FluentSupport\App\Modules\PermissionManager; |
| 18 |
use FluentSupport\App\Services\Tickets\TicketService; |
| 19 |
|
| 20 |
/** |
| 21 |
* TicketController class for REST API related to ticket |
| 22 |
* This class is responsible for getting / inserting/ modifying data for all request related to ticket |
| 23 |
* @package FluentSupport\App\Http\Controllers |
| 24 |
* |
| 25 |
* @version 1.0.0 |
| 26 |
*/ |
| 27 |
class TicketController extends Controller |
| 28 |
{ |
| 29 |
/** |
| 30 |
* This `me` method will return the current user profile info |
| 31 |
* @param Request $request |
| 32 |
* @param ProfileInfoService $profileInfoService |
| 33 |
* @return array |
| 34 |
*/ |
| 35 |
public function me(Request $request, ProfileInfoService $profileInfoService) |
| 36 |
{ |
| 37 |
$user = wp_get_current_user(); |
| 38 |
$settings = [ |
| 39 |
'user_id' => $user->ID, |
| 40 |
'email' => $user->user_email, |
| 41 |
'person' => Helper::getAgentByUserId($user->ID), |
| 42 |
'permissions' => PermissionManager::currentUserPermissions(), |
| 43 |
'request' => $request->all() |
| 44 |
]; |
| 45 |
|
| 46 |
$withPortalSettings = $request->getSafe('with_portal_settings'); |
| 47 |
|
| 48 |
return $profileInfoService->me($settings, $withPortalSettings); |
| 49 |
} |
| 50 |
|
| 51 |
/** |
| 52 |
* index method will return the list of ticket based on the selected filter |
| 53 |
* @param Request $request |
| 54 |
* @return array |
| 55 |
*/ |
| 56 |
public function index(Request $request, TicketService $ticketService) |
| 57 |
{ |
| 58 |
//Selected filter type, either simple or Advanced |
| 59 |
$filterType = $request->getText('filter_type', 'simple'); |
| 60 |
$data = $request->all(); |
| 61 |
return $ticketService->getTickets($data, $filterType); |
| 62 |
} |
| 63 |
|
| 64 |
/** |
| 65 |
* createTicket method will create new ticket as well as customer or WP user |
| 66 |
* @param Request $request |
| 67 |
* @param Ticket $ticket |
| 68 |
* @return array |
| 69 |
* @throws \Exception |
| 70 |
*/ |
| 71 |
public function createTicket(TicketRequest $request, Ticket $ticket) |
| 72 |
{ |
| 73 |
$data = $request->sanitize(); |
| 74 |
|
| 75 |
$ticketData = $data['ticket']; |
| 76 |
|
| 77 |
if (!empty($data['attachments'])) { |
| 78 |
$ticketData['attachments'] = $data['attachments']; |
| 79 |
} |
| 80 |
|
| 81 |
$maybeNewCustomer = $data['newCustomer']; |
| 82 |
|
| 83 |
$createdTicket = $ticket->createTicket($ticketData, $maybeNewCustomer); |
| 84 |
|
| 85 |
if (is_wp_error($createdTicket)) { |
| 86 |
return $this->sendError([ |
| 87 |
'message' => $createdTicket->get_error_message() |
| 88 |
]); |
| 89 |
} |
| 90 |
|
| 91 |
return [ |
| 92 |
'message' => 'Ticket has been successfully created', |
| 93 |
'ticket' => $createdTicket |
| 94 |
]; |
| 95 |
} |
| 96 |
|
| 97 |
/** |
| 98 |
* getTicket method will return ticket information by ticket id |
| 99 |
* @param Request $request |
| 100 |
* @param $ticket_id |
| 101 |
* @return array |
| 102 |
*/ |
| 103 |
public function getTicket(Request $request, Ticket $ticket, $ticket_id) |
| 104 |
{ |
| 105 |
try { |
| 106 |
$ticketWith = $request->getSafe('with', 'sanitize_text_field'); |
| 107 |
if (!$ticketWith) { |
| 108 |
$ticketWith = ['customer', 'agent', 'product', 'mailbox', 'tags', 'attachments' => function ($q) { |
| 109 |
$q->whereIn('status', ['active', 'inline']); |
| 110 |
}]; |
| 111 |
} |
| 112 |
$withCrmData = in_array('fluentcrm_profile', $request->query('with_data', [])); |
| 113 |
|
| 114 |
return $ticket->getTicket($ticketWith, $withCrmData, $ticket_id); |
| 115 |
} catch (\Exception $e) { |
| 116 |
return $this->sendError($e->getMessage()); |
| 117 |
} |
| 118 |
} |
| 119 |
|
| 120 |
/** |
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* createResponse method will create response by agent for the ticket |
| 122 |
* @param Request $request |
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* @param Ticket $ticket |
| 124 |
* @param int $ticket_id |
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* @return array |
| 126 |
* @throws \FluentSupport\Framework\Validator\ValidationException |
| 127 |
*/ |
| 128 |
public function createResponse(TicketResponseRequest $request, Ticket $ticket, $ticket_id) |
| 129 |
{ |
| 130 |
|
| 131 |
$data = $request->sanitize(); |
| 132 |
|
| 133 |
try { |
| 134 |
return $ticket->createResponse($data, $ticket_id); |
| 135 |
} catch (\Exception $e) { |
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return $this->sendError($e->getMessage()); |
| 137 |
} |
| 138 |
} |
| 139 |
|
| 140 |
/** |
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* createDraft method will create draft by agent for the ticket |
| 142 |
* @param Request $request |
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* @param Ticket $ticket |
| 144 |
* @param int $ticket_id |
| 145 |
* @return array |
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* @throws \FluentSupport\Framework\Validator\ValidationException |
| 147 |
*/ |
| 148 |
public function createOrUpdatDraft(TicketResponseRequest $request, Ticket $ticket, $ticket_id) |
| 149 |
{ |
| 150 |
|
| 151 |
$data = $request->sanitize(); |
| 152 |
|
| 153 |
try { |
| 154 |
return $ticket->addOrUpdatDraft($data, $ticket_id); |
| 155 |
} catch (\Exception $e) { |
| 156 |
return $this->sendError($e->getMessage()); |
| 157 |
} |
| 158 |
} |
| 159 |
|
| 160 |
public function getDraft(Ticket $ticket, $ticket_id) |
| 161 |
{ |
| 162 |
try { |
| 163 |
return $ticket->fetchDraft($ticket_id); |
| 164 |
} catch (\Exception $e) { |
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return $this->sendError($e->getMessage()); |
| 166 |
} |
| 167 |
} |
| 168 |
|
| 169 |
public function deleteDraft(Ticket $ticket, $draft_id) |
| 170 |
{ |
| 171 |
$draft_id = intval($draft_id); |
| 172 |
|
| 173 |
try { |
| 174 |
return $ticket->removeDraft($draft_id); |
| 175 |
} catch (\Exception $e) { |
| 176 |
return $this->sendError($e->getMessage()); |
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} |
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} |
| 179 |
|
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/** |
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* getTicketWidgets method generate additional information for a ticket by customer |
| 182 |
* @param Ticket $ticket |
| 183 |
* @param $ticket_id |
| 184 |
* @return array |
| 185 |
*/ |
| 186 |
public function getTicketWidgets(Ticket $ticket, $ticket_id) |
| 187 |
{ |
| 188 |
try { |
| 189 |
return $ticket->getTicketWidgets($ticket_id); |
| 190 |
} catch (\Exception $e) { |
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return $this->sendError($e->getMessage()); |
| 192 |
} |
| 193 |
} |
| 194 |
|
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/** |
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* updateTicketProperty method will update ticket property |
| 197 |
* @param Request $request |
| 198 |
* @param Ticket $ticket |
| 199 |
* @param $ticket_id |
| 200 |
* @return array |
| 201 |
*/ |
| 202 |
public function updateTicketProperty(Request $request, Ticket $ticket, $ticket_id) |
| 203 |
{ |
| 204 |
$propName = $request->getSafe('prop_name', 'sanitize_text_field'); |
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$propValue = $request->getSafe('prop_value', 'sanitize_text_field'); |
| 206 |
|
| 207 |
try { |
| 208 |
return $ticket->updateTicketProperty($propName, $propValue, $ticket_id); |
| 209 |
} catch (\Exception $e) { |
| 210 |
return $this->sendError($e->getMessage()); |
| 211 |
} |
| 212 |
} |
| 213 |
|
| 214 |
/** |
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* closeTicket method close the ticket by id |
| 216 |
* @param Ticket $ticket |
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* @param int $ticket_id |
| 218 |
* @return array |
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*/ |
| 220 |
public function closeTicket(Ticket $ticket, $ticket_id) |
| 221 |
{ |
| 222 |
try { |
| 223 |
return $ticket->closeTicket($ticket_id, $this->request->getSafe('close_ticket_silently')); |
| 224 |
} catch (\Exception $e) { |
| 225 |
return $this->sendError($e->getMessage()); |
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} |
| 227 |
} |
| 228 |
|
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/** |
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* reOpenTicket method will reopen a closed ticket |
| 231 |
* @param Request $request |
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* @param $ticket_id |
| 233 |
* @return array |
| 234 |
*/ |
| 235 |
public function reOpenTicket(Ticket $ticket, $ticket_id) |
| 236 |
{ |
| 237 |
try { |
| 238 |
return $ticket->reOpenTicket($ticket_id); |
| 239 |
} catch (\Exception $e) { |
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return $this->sendError($e->getMessage()); |
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} |
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} |
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|
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/** |
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* doBulkActions method is responsible for bulk action |
| 246 |
* This function will get ticket ids and action as parameter and perform action based on the selection |
| 247 |
* @param Request $request |
| 248 |
* @param Ticket $ticket |
| 249 |
* @return array|string[]|void |
| 250 |
* @throws \Exception |
| 251 |
*/ |
| 252 |
public function doBulkActions(Request $request, Ticket $ticket) |
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{ |
| 254 |
$action = $request->getSafe('bulk_action', 'sanitize_text_field'); //get action |
| 255 |
$ticket_ids = $request->get('ticket_ids', []); |
| 256 |
$sanitizedTicketIds = array_map('intval', $ticket_ids); |
| 257 |
|
| 258 |
try { |
| 259 |
return $ticket->handleBulkActions($action, $sanitizedTicketIds); |
| 260 |
} catch (\Exception $e) { |
| 261 |
return $this->sendError($e->getMessage()); |
| 262 |
} |
| 263 |
} |
| 264 |
|
| 265 |
/** |
| 266 |
* deleteTicket method will delete a ticket |
| 267 |
* @param Request $request |
| 268 |
* @param TicketService $ticketService |
| 269 |
* @return array |
| 270 |
*/ |
| 271 |
public function deleteTicket(TicketService $ticketService, $ticket_id) |
| 272 |
{ |
| 273 |
$ticket = Ticket::findOrFail($ticket_id); |
| 274 |
try { |
| 275 |
return $ticketService->delete($ticket); |
| 276 |
} catch (\Exception $e) { |
| 277 |
return $this->sendError($e->getMessage()); |
| 278 |
} |
| 279 |
} |
| 280 |
|
| 281 |
/** |
| 282 |
* doBulkReplies method will create response for bulk tickets |
| 283 |
* This function will get ticket ids, content, attachment etc and create response for tickets |
| 284 |
* @param Request $request |
| 285 |
* @param Conversation $conversation |
| 286 |
* @return array |
| 287 |
* @throws \Exception |
| 288 |
*/ |
| 289 |
public function doBulkReplies(Request $request, Conversation $conversation) |
| 290 |
{ |
| 291 |
$data = $request->get(); |
| 292 |
$this->validate($data, [ |
| 293 |
'content' => 'required', |
| 294 |
'ticket_ids' => 'required|array' |
| 295 |
]); |
| 296 |
|
| 297 |
try { |
| 298 |
return $conversation->doBulkReplies($data); |
| 299 |
} catch (\Exception $e) { |
| 300 |
return $this->sendError($e->getMessage()); |
| 301 |
} |
| 302 |
} |
| 303 |
|
| 304 |
/** |
| 305 |
* deleteResponse method will remove a response from ticket by ticket id and response id |
| 306 |
* @param Request $request |
| 307 |
* @param Conversation $conversation |
| 308 |
* @param $ticket_id |
| 309 |
* @param $response_id |
| 310 |
* @return array |
| 311 |
*/ |
| 312 |
public function deleteResponse(Conversation $conversation, $ticket_id, $response_id) |
| 313 |
{ |
| 314 |
try { |
| 315 |
return $conversation->deleteResponse($ticket_id, $response_id); |
| 316 |
} catch (\Exception $e) { |
| 317 |
return $this->sendError($e->getMessage()); |
| 318 |
} |
| 319 |
} |
| 320 |
|
| 321 |
/** |
| 322 |
* updateResponse method will update ticket response using ticket and response id |
| 323 |
* @param Request $request |
| 324 |
* @param Conversation $conversation |
| 325 |
* @param int $ticket_id |
| 326 |
* @param int $response_id |
| 327 |
* @return array |
| 328 |
* @throws \Exception |
| 329 |
*/ |
| 330 |
public function updateResponse(TicketResponseRequest $request, Conversation $conversation, $ticket_id, $response_id) |
| 331 |
{ |
| 332 |
$data = $request->getSafe(['content', 'ticket_id', 'response_id']); |
| 333 |
|
| 334 |
try { |
| 335 |
return $conversation->updateResponse($data, $ticket_id, $response_id); |
| 336 |
} catch (\Exception $e) { |
| 337 |
return $this->sendError($e->getMessage()); |
| 338 |
} |
| 339 |
} |
| 340 |
|
| 341 |
public function approveDraftResponse(TicketResponseRequest $request, Conversation $conversation, $ticket_id, $response_id) |
| 342 |
{ |
| 343 |
$data = [ |
| 344 |
'content' => $request->getSafe('content', 'sanitize_text_field') |
| 345 |
]; |
| 346 |
$conversationType = 'response'; |
| 347 |
|
| 348 |
try { |
| 349 |
return $conversation->publishDraftResponse($data, $ticket_id, $response_id, $conversationType); |
| 350 |
} catch (\Exception $e) { |
| 351 |
return $this->sendError($e->getMessage()); |
| 352 |
} |
| 353 |
} |
| 354 |
|
| 355 |
/** |
| 356 |
* getLiveActivity method will return the activity in a ticket by agents |
| 357 |
* @param Request $request |
| 358 |
* @param $ticket_id |
| 359 |
* @return array |
| 360 |
*/ |
| 361 |
public function getLiveActivity(Request $request, $ticket_id) |
| 362 |
{ |
| 363 |
$agent = Helper::getAgentByUserId(); |
| 364 |
|
| 365 |
return [ |
| 366 |
'live_activity' => TicketHelper::getActivity($ticket_id, $agent->id) |
| 367 |
]; |
| 368 |
} |
| 369 |
|
| 370 |
/** |
| 371 |
* removeLiveActivity method will remove activities that |
| 372 |
* @param Request $request |
| 373 |
* @param $ticket_id |
| 374 |
* @return array |
| 375 |
*/ |
| 376 |
public function removeLiveActivity(Request $request, $ticket_id) |
| 377 |
{ |
| 378 |
$agent = Helper::getAgentByUserId(); |
| 379 |
|
| 380 |
return [ |
| 381 |
'result' => TicketHelper::removeFromActivities($ticket_id, $agent->id), |
| 382 |
'agent_id' => $agent->id |
| 383 |
]; |
| 384 |
} |
| 385 |
|
| 386 |
/** |
| 387 |
* addTag method will add tag in ticket by ticket id |
| 388 |
* @param Request $request |
| 389 |
* @param $ticket_id |
| 390 |
* @return array |
| 391 |
*/ |
| 392 |
public function addTag(Request $request, $ticket_id) |
| 393 |
{ |
| 394 |
$ticket = Ticket::findOrFail($ticket_id); |
| 395 |
|
| 396 |
$ticket->applyTags($request->getSafe('tag_id', 'intval')); |
| 397 |
|
| 398 |
return [ |
| 399 |
'message' => __('Tag has been added to this ticket', 'fluent-support'), |
| 400 |
'tags' => $ticket->tags |
| 401 |
]; |
| 402 |
} |
| 403 |
|
| 404 |
/** |
| 405 |
* detachTag method will remove all tags from tickets |
| 406 |
* @param $ticket_id |
| 407 |
* @param $tag_id |
| 408 |
* @return array |
| 409 |
*/ |
| 410 |
public function detachTag($ticket_id, $tag_id) |
| 411 |
{ |
| 412 |
$ticket = Ticket::findOrFail($ticket_id); |
| 413 |
$ticket->detachTags($tag_id); |
| 414 |
|
| 415 |
return [ |
| 416 |
'message' => __('Tag has been removed from this ticket', 'fluent-support'), |
| 417 |
'tags' => $ticket->tags |
| 418 |
]; |
| 419 |
} |
| 420 |
|
| 421 |
/** |
| 422 |
* changeTicketCustomer method will update customer in a ticket |
| 423 |
* This method will get ticket id and customer id as parameter, it will replace existing customer id with new |
| 424 |
* @param Request $request |
| 425 |
* @return array |
| 426 |
*/ |
| 427 |
public function changeTicketCustomer(Request $request) |
| 428 |
{ |
| 429 |
$ticketId = $request->getSafe('ticket_id', 'intval'); |
| 430 |
$newCustomerId = $request->getSafe('customer', 'intval'); |
| 431 |
|
| 432 |
if (!$newCustomerId) { |
| 433 |
return $this->sendError(__('Invalid customer selected.', 'fluent-support')); |
| 434 |
} |
| 435 |
|
| 436 |
try { |
| 437 |
$updated = Ticket::where('id', $ticketId) |
| 438 |
->where('customer_id', '!=', $newCustomerId) |
| 439 |
->update(['customer_id' => $newCustomerId]); |
| 440 |
|
| 441 |
return $updated |
| 442 |
? ['message' => __('Customer has been updated', 'fluent-support')] |
| 443 |
: $this->sendError(__('Ticket not found or customer already assigned.', 'fluent-support')); |
| 444 |
|
| 445 |
} catch (\Exception $e) { |
| 446 |
return $this->sendError($e->getMessage()); |
| 447 |
} |
| 448 |
} |
| 449 |
|
| 450 |
/** |
| 451 |
* getTicketCustomData method will return the custom data by ticket id |
| 452 |
* @param Request $request |
| 453 |
* @param $ticket_id |
| 454 |
* @return array|array[] |
| 455 |
*/ |
| 456 |
public function getTicketCustomData(Request $request, $ticket_id) |
| 457 |
{ |
| 458 |
if (!defined('FLUENTSUPPORTPRO')) { |
| 459 |
return [ |
| 460 |
'custom_data' => [], |
| 461 |
'rendered_fields' => [] |
| 462 |
]; |
| 463 |
} |
| 464 |
|
| 465 |
$ticket = Ticket::findOrFail($ticket_id); |
| 466 |
|
| 467 |
return [ |
| 468 |
'custom_data' => (object)$ticket->customData(), |
| 469 |
'rendered_fields' => \FluentSupportPro\App\Services\CustomFieldsService::getRenderedPublicFields($ticket->customer, 'admin') |
| 470 |
]; |
| 471 |
} |
| 472 |
|
| 473 |
/** |
| 474 |
* syncFluentCrmTags method will synchronize the tags with Fluent CRM by contact id |
| 475 |
*This function will get contact id and tags as parameter, get existing tags from crm and updated added/removed tags |
| 476 |
* @param Request $request |
| 477 |
* @param FluentCRMServices $fluentCRMServices |
| 478 |
* @return array |
| 479 |
*/ |
| 480 |
public function syncFluentCrmTags(Request $request, FluentCRMServices $fluentCRMServices) |
| 481 |
{ |
| 482 |
$data = $request->only(['contact_id', 'tags']); |
| 483 |
try { |
| 484 |
return $fluentCRMServices->syncCrmTags($data); |
| 485 |
} catch (\Exception $e) { |
| 486 |
return $this->sendError($e->getMessage()); |
| 487 |
} |
| 488 |
} |
| 489 |
|
| 490 |
/** |
| 491 |
* This `syncFluentCrmLists` method will synchronize the lists with Fluent CRM by contact id |
| 492 |
* This method will get contact id and lists as parameter, get existing lists from crm and updated added/removed lists |
| 493 |
* @param Request $request |
| 494 |
* @param FluentCRMServices $fluentCRMServices |
| 495 |
* @return array |
| 496 |
*/ |
| 497 |
|
| 498 |
public function syncFluentCrmLists(Request $request, FluentCRMServices $fluentCRMServices) |
| 499 |
{ |
| 500 |
$data = $request->only(['contact_id', 'lists']); |
| 501 |
try { |
| 502 |
return $fluentCRMServices->syncCrmLists($data); |
| 503 |
} catch (\Exception $e) { |
| 504 |
return $this->sendError($e->getMessage()); |
| 505 |
} |
| 506 |
} |
| 507 |
|
| 508 |
/** |
| 509 |
* Retrieve boards from Fluent Boards API. |
| 510 |
* |
| 511 |
* @return array Formatted array of boards. |
| 512 |
*/ |
| 513 |
public function getBoards() |
| 514 |
{ |
| 515 |
$boards = FluentBoardsApi('boards')->getBoards(); |
| 516 |
$formattedBoards = []; |
| 517 |
|
| 518 |
foreach ($boards as $board) { |
| 519 |
$formattedBoard = [ |
| 520 |
'id' => $board->id, |
| 521 |
'title' => $board->title, |
| 522 |
'tasks' => [], |
| 523 |
]; |
| 524 |
|
| 525 |
$formattedBoards[] = $formattedBoard; |
| 526 |
} |
| 527 |
|
| 528 |
return ['boards' => $formattedBoards]; |
| 529 |
} |
| 530 |
|
| 531 |
/** |
| 532 |
* Retrieve stages for a specific board from Fluent Boards API. |
| 533 |
* |
| 534 |
* @param Request $request Request object containing 'board_id'. |
| 535 |
* @return array Formatted array of stages. |
| 536 |
*/ |
| 537 |
public function getStages(Request $request) |
| 538 |
{ |
| 539 |
$boardId = $request->input('board_id'); |
| 540 |
$boardStages = FluentBoardsApi('boards')->getStagesByBoard($boardId); |
| 541 |
|
| 542 |
$formattedStages = []; |
| 543 |
if (!empty($boardStages)) { |
| 544 |
foreach ($boardStages[0]->stages as $stage) { |
| 545 |
$formattedStages[] = [ |
| 546 |
'id' => $stage->id, |
| 547 |
'title' => $stage->title, |
| 548 |
]; |
| 549 |
} |
| 550 |
} |
| 551 |
|
| 552 |
return ['stages' => $formattedStages]; |
| 553 |
} |
| 554 |
|
| 555 |
/** |
| 556 |
* Create a task using data provided in the request. |
| 557 |
* |
| 558 |
* @param Request $request Request object containing task data. |
| 559 |
* @return array Response containing message and task data. |
| 560 |
*/ |
| 561 |
public function createTask(Request $request, FluentBoardsService $fluentBoardsService) |
| 562 |
{ |
| 563 |
try { |
| 564 |
$taskData = [ |
| 565 |
'source_id' => $request->getSafe('source_id', 'intval'), |
| 566 |
'board_id' => $request->getSafe('board_id', 'intval'), |
| 567 |
'stage_id' => $request->getSafe('stage_id', 'intval'), |
| 568 |
'crm_contact_id' => $request->getSafe('crm_contact_id', 'intval') ?: null, |
| 569 |
'title' => $request->getSafe('title', 'sanitize_text_field'), |
| 570 |
'description' => $request->getSafe('description', 'wp_kses_post'), |
| 571 |
'source' => $request->getSafe('source', 'sanitize_text_field'), |
| 572 |
'started_at' => $request->getSafe('started_at', 'sanitize_text_field'), |
| 573 |
'due_at' => $request->getSafe('due_at', 'sanitize_text_field'), |
| 574 |
]; |
| 575 |
|
| 576 |
$task = FluentBoardsApi('tasks')->create($taskData); |
| 577 |
|
| 578 |
if (!$task) { |
| 579 |
return $this->sendError(__('Failed to create task.', 'fluent-support')); |
| 580 |
} |
| 581 |
|
| 582 |
$fluentBoardsService->addInternalNote($task); |
| 583 |
$fluentBoardsService->addComment($task); |
| 584 |
|
| 585 |
return [ |
| 586 |
'message' => __('Task successfully added to Fluent Boards', 'fluent-support'), |
| 587 |
'task' => $task |
| 588 |
]; |
| 589 |
} catch (\Exception $e) { |
| 590 |
return $this->sendError($e->getMessage()); |
| 591 |
} |
| 592 |
} |
| 593 |
|
| 594 |
/** |
| 595 |
* Get ticket essentials data based on the provided types. |
| 596 |
* |
| 597 |
* @param \Illuminate\Http\Request $request |
| 598 |
* @return array The ticket essentials data. |
| 599 |
*/ |
| 600 |
public function getTicketEssentials(Request $request) |
| 601 |
{ |
| 602 |
$type = $request->get('type'); |
| 603 |
|
| 604 |
return TicketHelper::getTicketEssentials($type); |
| 605 |
} |
| 606 |
|
| 607 |
public function fetchLabelSearch(Ticket $ticket) |
| 608 |
{ |
| 609 |
try { |
| 610 |
$agent_id = get_current_user_id(); |
| 611 |
return TicketHelper::getLabelSearch($agent_id); |
| 612 |
} catch (\Exception $e) { |
| 613 |
return $this->sendError($e->getMessage()); |
| 614 |
} |
| 615 |
} |
| 616 |
|
| 617 |
public function storeOrUpdateLabelSearch(Request $request) |
| 618 |
{ |
| 619 |
try { |
| 620 |
$agent_id = get_current_user_id(); |
| 621 |
$searchData = $request->get('query'); |
| 622 |
$filterType = Arr::get($searchData, 'filter_type', ''); |
| 623 |
if ($filterType == 'advanced') { |
| 624 |
return TicketHelper::saveSearchLabel($agent_id,$searchData,$filterType); |
| 625 |
} |
| 626 |
|
| 627 |
return [ |
| 628 |
'message' => __('Invalid filter type.', 'fluent-support'), |
| 629 |
]; |
| 630 |
|
| 631 |
} catch (\Exception $e) { |
| 632 |
return $this->sendError($e->getMessage()); |
| 633 |
} |
| 634 |
} |
| 635 |
|
| 636 |
public function deleteLabelSearch(Request $request, $search_id) |
| 637 |
{ |
| 638 |
try { |
| 639 |
$agent_id = get_current_user_id(); |
| 640 |
return TicketHelper::deleteSavedSearch($search_id); |
| 641 |
} catch (\Exception $e) { |
| 642 |
return $this->sendError($e->getMessage()); |
| 643 |
} |
| 644 |
} |
| 645 |
} |
| 646 |
|
| 647 |
|
