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<?php |
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|
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namespace FluentSupport\App\Http\Controllers; |
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|
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use Exception; |
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use FluentSupport\App\Http\Requests\TicketResponseRequest; |
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use FluentSupport\App\Models\Product; |
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use FluentSupport\App\Models\Ticket; |
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use FluentSupport\App\Models\Conversation; |
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use FluentSupport\App\Services\CustomerPortalService; |
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\Framework\Request\Request; |
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|
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/** |
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* CustomerPortalController class for REST API |
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* This class is responsible for getting data for all request related to customer and customer portal |
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* @package FluentSupport\App\Http\Controllers |
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* |
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* @version 1.0.0 |
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*/ |
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class CustomerPortalController extends Controller |
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{ |
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/** |
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* getTickets will generate ticket information with customer and agents by customer |
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* @param Request $request |
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* @param CustomerPortalService $customerPortalService |
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* @return array |
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* @throws Exception |
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*/ |
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public function getTickets(Request $request, CustomerPortalService $customerPortalService) |
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{ |
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|
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$onBehalf = $request->getSafe('on_behalf', 'sanitize_text_field'); |
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$userIP = $request->getIp(); |
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|
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$requestedStatus = $request->getSafe('filter_type', 'sanitize_text_field'); |
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|
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$ticketOptions = $request->getSafe([ |
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'search' => 'sanitize_text_field', |
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'filters.product_id' => 'intval', |
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'sorting.sort_type' => 'sanitize_sql_orderby', |
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'sorting.sort_by' => 'sanitize_sql_orderby' |
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]); |
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|
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try { |
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$customer = $customerPortalService->resolveCustomer($onBehalf, $userIP); |
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return [ |
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'tickets' => $customerPortalService->getTickets($customer, $requestedStatus, $ticketOptions) |
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]; |
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} catch (Exception $e) { |
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return $this->sendError([ |
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'message' => $e->getMessage(), |
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'error_type' => $e->getCode() |
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]); |
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} |
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} |
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|
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/** |
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* createTicket method will create ticket submitted by customers |
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* @param Request $request |
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* @return array |
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* @throws \FluentSupport\Framework\Validator\ValidationException |
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*/ |
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public function createTicket(Request $request, CustomerPortalService $customerPortalService) |
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{ |
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$dataRules = $this->app->applyCustomFilters('custom_field_required_before_ticket_create', [ |
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'required_fields' => [ |
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'title' => 'required', |
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'content' => 'required' |
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], |
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'error_messages' => [ |
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'title.required' => __('Title is required', 'fluent-support'), |
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'content.required' => __('Content is required', 'fluent-support') |
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] |
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]); |
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|
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$settings = Helper::getOption('_ticket_form_settings', []); |
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|
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if (!empty($settings['product_required_field']) && $settings['product_required_field'] === 'yes') { |
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$productCount = Product::count(); |
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if ($productCount > 0) { |
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$dataRules['required_fields']['product_id'] = 'required'; |
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$dataRules['error_messages']['product_id.required'] = __('Product is required', 'fluent-support'); |
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} |
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} |
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|
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$defaultData = [ |
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'ticket_title' => $request->get('title'), |
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'ticket_content' => $request->get('content') |
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]; |
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|
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if ($request->has('product_id')) { |
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$defaultData['ticket_product_id'] = $request->get('product_id'); |
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} |
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|
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if ($request->has('client_priority')) { |
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$defaultData['ticket_client_priority'] = $request->get('client_priority'); |
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} |
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|
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$dataRules = $this->app->applyCustomFilters('custom_field_required_by_conditions_before_ticket_create', [ |
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'required_fields' => $dataRules['required_fields'], |
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'error_messages' => $dataRules['error_messages'], |
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'custom_data' => $request->get('custom_data', []), |
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'default_data' => $defaultData |
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]); |
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|
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if (!isset($dataRules['required_fields']) && !isset($dataRules['error_messages'])) { |
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return $this->sendError([ |
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'message' => __('Invalid form data submitted', 'fluent-support'), |
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'error_type' => '400' |
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], 400); |
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} |
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|
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$data = $this->validate($request->get(), $dataRules['required_fields'], $dataRules['error_messages']); |
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|
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$data['title'] = sanitize_text_field($data['title']); |
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$data['content'] = wp_kses_post($data['content']); |
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|
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$onBehalf = $request->getSafe('on_behalf', 'sanitize_text_field'); |
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$userIP = $request->getIp(); |
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|
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try { |
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$customer = $customerPortalService->resolveCustomer($onBehalf, $userIP, true); |
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|
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$canCreateTicket = apply_filters('fluent_support/can_customer_create_ticket', true, $customer, $data); |
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|
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if (!$canCreateTicket || is_wp_error($canCreateTicket)) { |
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$isWpError = is_wp_error($canCreateTicket); |
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|
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$message = ($isWpError) ? $canCreateTicket->get_error_message() : __('Sorry you can not create ticket', 'fluent-support'); |
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$errorCode = ($isWpError) ? $canCreateTicket->get_error_code() : 'general_error'; |
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|
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|
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throw new \Exception($message, $errorCode); |
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} |
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|
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if ($customer && $messageId = Helper::generateMessageID($customer->email)) { |
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$data['message_id'] = $messageId; |
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} |
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|
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$defaultMailbox = Helper::getDefaultMailBox(); |
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$ticket = $customerPortalService->createTicket($customer, $data, $request->getSafe('mailbox_id', 'intval', $defaultMailbox->id)); |
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|
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return [ |
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'message' => __('Ticket has been created successfully', 'fluent-support'), |
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'ticket' => $ticket |
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]; |
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} catch (\Exception $e) { |
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return $this->sendError([ |
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'message' => $e->getMessage(), |
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'error_type' => $e->getCode() |
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]); |
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} |
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} |
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|
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/** |
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* getTicket method will get the ticket information with customer and agent as well as response in a ticket by ticket id |
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* @param Request $request |
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* @param $ticket_id |
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* @return array |
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*/ |
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public function getTicket(Request $request, CustomerPortalService $customerPortalService, $ticket_id) |
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{ |
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$customerAdditionalData = $this->getCustomerAdditionalData($request); |
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|
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try { |
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return $customerPortalService->getTicket($customerAdditionalData, $ticket_id); |
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} catch (Exception $e) { |
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return $this->sendError([ |
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'message' => $e->getMessage(), |
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'error_type' => $e->getCode() |
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]); |
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} |
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} |
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|
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/** |
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* createResponse method will create response by customer in a ticket by ticket id |
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* @param Request $request |
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* @param $ticket_id |
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* @return array|\WP_REST_Response |
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* @throws \FluentSupport\Framework\Validator\ValidationException |
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*/ |
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public function createResponse(TicketResponseRequest $request, CustomerPortalService $customerPortalService, $ticket_id) |
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{ |
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|
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$customerAdditionalData = $this->getCustomerAdditionalData($request); |
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|
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$ticket = Ticket::findOrFail($ticket_id); |
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|
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$data = $request->sanitize(); |
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|
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$canCreateResponse = apply_filters('fluent_support/can_customer_create_response', true, $ticket->customer, $ticket, $data); |
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|
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if (!$canCreateResponse || is_wp_error($canCreateResponse)) { |
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return [ |
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'type' => 'error', |
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'message' => (is_wp_error($canCreateResponse)) ? $canCreateResponse->get_error_message() : __('Sorry you can not create response', 'fluent-support') |
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]; |
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} |
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|
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try { |
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return $customerPortalService->createResponse($customerAdditionalData, $ticket_id, $data); |
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} catch (Exception $e) { |
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return $this->sendError([ |
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'message' => $e->getMessage(), |
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'error_type' => $e->getCode() |
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]); |
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} |
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} |
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|
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/** |
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* This `closeTicket` is responsible for closing ticket by ticket id |
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* @param Request $request |
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* @param $ticket_id |
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* @return array |
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*/ |
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public function closeTicket(Request $request, CustomerPortalService $customerPortalService, $ticket_id) |
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{ |
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$customerAdditionalData = $this->getCustomerAdditionalData($request); |
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|
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try { |
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return $customerPortalService->closeTicket($customerAdditionalData, $ticket_id); |
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} catch (Exception $e) { |
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return $this->sendError([ |
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'message' => $e->getMessage(), |
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'error_type' => $e->getCode() |
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]); |
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} |
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} |
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|
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/** |
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* closeTicket method will re-open a ticket by customer using ticket id |
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* @param Request $request |
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* @param $ticket_id |
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* @return array |
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*/ |
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public function reOpenTicket(Request $request, CustomerPortalService $customerPortalService, $ticket_id) |
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{ |
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$customerAdditionalData = $this->getCustomerAdditionalData($request); |
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|
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try { |
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return $customerPortalService->reOpenTicket($customerAdditionalData, $ticket_id); |
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} catch (Exception $e) { |
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return $this->sendError([ |
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'message' => $e->getMessage(), |
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'error_type' => $e->getCode() |
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]); |
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} |
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} |
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|
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public function agentFeedbackRating(Request $request, CustomerPortalService $customerPortalService, $ticketId) |
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{ |
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// just for validation |
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$ticket = Ticket::with(['customer'])->findOrFail($ticketId); |
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$customerAdditionalData = $this->getCustomerAdditionalData($request); |
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$customer = $customerPortalService->getCustomer($customerAdditionalData, $ticket); |
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$customerPortalService->checkCustomerTicketAccess($customer, $ticket, 'feedback'); |
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|
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$conversationID = $request->getSafe('conversation_id', 'intval'); |
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$approvalStatus = $request->getSafe('approval_status', 'sanitize_text_field'); |
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|
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try { |
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return $customerPortalService->addUserFeedback($approvalStatus, $conversationID); |
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} catch (Exception $e) { |
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return $this->sendError([ |
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'message' => $e->getMessage(), |
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'error_type' => $e->getCode() |
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]); |
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} |
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} |
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|
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/** |
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* getPublicOptions method will return the list of product and customer priorities |
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* @return array |
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*/ |
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public function getPublicOptions() |
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{ |
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$products = Product::select(['id', 'title'])->get(); |
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|
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return [ |
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'support_products' => $products, |
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'customer_ticket_priorities' => Helper::customerTicketPriorities() |
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]; |
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} |
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|
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/** |
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* getCustomFieldsRender method will return the list of custom fields |
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* @return array|array[] |
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*/ |
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public function getCustomFieldsRender() |
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{ |
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if (!defined('FLUENTSUPPORTPRO')) { |
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return [ |
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'custom_fields_rendered' => [] |
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]; |
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} |
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|
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return [ |
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'custom_fields_rendered' => \FluentSupportPro\App\Services\CustomFieldsService::getRenderedPublicFields() |
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]; |
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} |
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|
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|
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/** |
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* logout method will logout the customer |
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* @return mixed |
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*/ |
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public function logout() |
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{ |
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wp_logout(); |
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|
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return $this->sendSuccess([ |
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'message' => __('You have been logged out', 'fluent-support') |
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]); |
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} |
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|
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private function getCustomerAdditionalData($request) |
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{ |
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$customerAdditionalData = [ |
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'intended_ticket_hash' => $request->getSafe('intended_ticket_hash', 'sanitize_text_field'), |
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'on_behalf' => $request->getSafe('on_behalf', 'sanitize_text_field'), |
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'user_ip' => $request->getIp() |
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]; |
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|
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return $customerAdditionalData; |
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} |
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} |
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|
