fluent-support / app / Services / Integrations / FluentCrm / CreateTicketAction.php

CreateTicketAction.php in Fluent Support – Helpdesk & Customer Support Ticket System 2.2.1, at app/Services/Integrations/FluentCrm/CreateTicketAction.php

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1	<?php
2
3	namespace FluentSupport\App\Services\Integrations\FluentCrm;
4
5	use FluentCrm\App\Services\Funnel\BaseAction;
6	use FluentCrm\App\Services\Funnel\FunnelHelper;
7	use FluentSupport\App\Models\Agent;
8	use FluentSupport\App\Models\Customer;
9	use FluentSupport\App\Models\MailBox;
10	use FluentSupport\App\Models\Ticket;
11	use FluentSupport\App\Services\Helper;
12	use FluentSupport\Framework\Support\Arr;
13
14	class CreateTicketAction extends BaseAction
15	{
16	public function __construct()
17	{
18	$this->actionName = 'fs_create_ticket';
19	$this->priority = 23;
20	parent::__construct();
21
22	add_filter('fluentcrm_ajax_options_fs_inboxes', function ($options) {
23	$inboxes = MailBox::select(['id', 'name'])->get();
24	$formattedInboxes = [];
25	foreach ($inboxes as $inbox) {
26	$formattedInboxes[] = [
27	'id' => $inbox->id,
28	'title' => $inbox->name
29	];
30	}
31	return $formattedInboxes;
32	});
33	add_filter('fluentcrm_ajax_options_fs_agents', function ($options) {
34	$agents = Agent::select(['id', 'first_name', 'last_name'])->where('status', 'active')->get();
35	$formattedAgents = [];
36	foreach ($agents as $agent) {
37	$formattedAgents[] = [
38	'id' => $agent->id,
39	'title' => $agent->full_name
40	];
41	}
42	return $formattedAgents;
43	});
44	}
45
46	public function getBlock()
47	{
48	return [
49	'category' => __('Fluent Support', 'fluent-support'),
50	'title' => __('Create Support Ticket', 'fluent-support'),
51	'ticket_content' => __('Add a support ticket for contact', 'fluent-support'),
52	'icon' => 'fc-icon-apply_tag',//fluentCrmMix('images/funnel_icons/apply_tag.svg'),
53	'settings' => [
54	'ticket_title' => '',
55	'ticket_description' => '',
56	'default_agent' => '',
57	'business_inbox' => ''
58	],
59	'priority' => 'normal'
60	];
61	}
62
63	public function getBlockFields()
64	{
65	$formattedPriorities = [];
66	foreach (Helper::adminTicketPriorities() as $key => $label) {
67	$formattedPriorities[] = [
68	'id' => $key,
69	'title' => $label
70	];
71	}
72
73	return [
74	'title' => __('Create Support Ticket', 'fluent-support'),
75	'sub_title' => __('Add a support ticket for contact', 'fluent-support'),
76	'fields' => [
77	'ticket_title' => [
78	'type' => 'input-text-popper',
79	'label' => __('Ticket Title (you can use any smart code)', 'fluent-support'),
80	'placeholder' => __('Ticket Title', 'fluent-support')
81	],
82	'ticket_content' => [
83	'type' => 'html_editor',
84	'label' => __('Ticket Description (you can use any smart code)', 'fluent-support'),
85	'placeholder' => __('Ticket Description', 'fluent-support'),
86	'smart_codes' => true,
87	'context_codes' => true
88	],
89	'business_inbox' => [
90	'type' => 'rest_selector',
91	'option_key' => 'fs_inboxes',
92	'placeholder' => 'Business Inbox',
93	'label' => 'Default Business Inbox'
94	],
95	'default_agent' => [
96	'type' => 'rest_selector',
97	'option_key' => 'fs_agents',
98	'placeholder' => 'Select Agent (optional)',
99	'label' => 'Default Assigned Agent (optional)'
100	],
101	'priority' => [
102	'options' => $formattedPriorities,
103	'label' => 'Priority (Admin)',
104	'placeholder' => 'Select Priority',
105	'type' => 'select'
106	]
107	]
108	];
109	}
110
111	public function handle($subscriber, $sequence, $funnelSubscriberId, $funnelMetric)
112	{
113	if (empty($sequence->settings['ticket_title']) \|\| empty($sequence->settings['ticket_content'])) {
114	FunnelHelper::changeFunnelSubSequenceStatus($funnelSubscriberId, $sequence->id, 'skipped');
115	return false;
116	}
117
118	$subscriber->funnel_subscriber_id = $funnelSubscriberId;
119
120	$emailSubject = apply_filters('fluent_crm/parse_campaign_email_text', Arr::get($sequence->settings, 'ticket_title'), $subscriber);
121	$emailBody = apply_filters('fluent_crm/parse_campaign_email_text', Arr::get($sequence->settings, 'ticket_content'), $subscriber);
122
123	$ticketData = [
124	'title' => substr(sanitize_text_field($emailSubject), 0, 192),
125	'content' => wp_unslash(wp_kses_post($emailBody)),
126	'source' => 'fluent-crm'
127	];
128
129	if (!empty($sequence->settings['business_inbox'])) {
130	$ticketData['mailbox_id'] = (int)$sequence->settings['business_inbox'];
131	}
132
133	if (empty($ticketData['mailbox_id'])) {
134	$defaultMailBox = Helper::getDefaultMailBox();
135	if ($defaultMailBox) {
136	$ticketData['mailbox_id'] = $defaultMailBox->id;
137	}
138	}
139
140	if (!empty($sequence->settings['default_agent'])) {
141	$ticketData['agent_id'] = (int) $sequence->settings['default_agent'];
142	}
143
144	if (!empty($sequence->settings['priority'])) {
145	$ticketData['priority'] = sanitize_text_field($sequence->settings['priority']);
146	}
147
148	$customerData = Arr::only($subscriber->toArray(), (new Customer())->getFillable());
149
150	$customerData['user_id'] = $subscriber->getWpUserId();
151	// Override status to 'active' — FluentCRM subscriber status (e.g. 'subscribed') should not carry over to fs_persons
152	$customerData['status'] = 'active';
153	$customerData = array_filter($customerData);
154
155	$customer = Customer::maybeCreateCustomer($customerData);
156
157	$ticketData['customer_id'] = $customer->id;
158	$ticketData = apply_filters('fluent_support/create_ticket_data', $ticketData, $customer);
159	do_action('fluent_support/before_ticket_create', $ticketData, $customer);
160	$ticket = Ticket::create($ticketData);
161	do_action('fluent_support/ticket_created', $ticket, $customer);
162
163	return true;
164	}
165	}
166