supportcandy / includes / custom-field-types / class-wpsc-cf-textarea.php

class-wpsc-cf-textarea.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.3.7, at includes/custom-field-types/class-wpsc-cf-textarea.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_CF_Textarea' ) ) :
7
8	final class WPSC_CF_Textarea {
9
10	/**
11	* Slug for this custom field type
12	*
13	* @var string
14	*/
15	public static $slug = 'cf_textarea';
16
17	/**
18	* Set whether this custom field type is of type date
19	*
20	* @var boolean
21	*/
22	public static $is_date = false;
23
24	/**
25	* Set whether this custom field type has applicable to date range
26	*
27	* @var boolean
28	*/
29	public static $has_date_range = false;
30
31	/**
32	* Set whether this custom field type has multiple values
33	*
34	* @var boolean
35	*/
36	public static $has_multiple_val = false;
37
38	/**
39	* Data type for column created in tickets table
40	*
41	* @var string
42	*/
43	public static $data_type = 'LONGTEXT NULL DEFAULT NULL';
44
45	/**
46	* Set whether this custom field type has reference to other class
47	*
48	* @var boolean
49	*/
50	public static $has_ref = false;
51
52	/**
53	* Reference class for this custom field type so that its value(s) return with object or array of objects automatically. Empty string indicate no reference.
54	*
55	* @var string
56	*/
57	public static $ref_class = '';
58
59	/**
60	* Set whether this custom field field type is system default (no fields can be created from it).
61	*
62	* @var boolean
63	*/
64	public static $is_default = false;
65
66	/**
67	* Set whether this field type has extra information that can be used in ticket form, edit custom fields, etc.
68	*
69	* @var boolean
70	*/
71	public static $has_extra_info = true;
72
73	/**
74	* Set whether this custom field type can accept personal info.
75	*
76	* @var boolean
77	*/
78	public static $has_personal_info = true;
79
80	/**
81	* Set whether fields created from this custom field type is allowed in create ticket form
82	*
83	* @var boolean
84	*/
85	public static $is_ctf = true;
86
87	/**
88	* Set whether fields created from this custom field type is allowed in ticket list
89	*
90	* @var boolean
91	*/
92	public static $is_list = false;
93
94	/**
95	* Set whether fields created from this custom field type is allowed in ticket filter
96	*
97	* @var boolean
98	*/
99	public static $is_filter = true;
100
101	/**
102	* Set whether fields created from this custom field type can be given character limits
103	*
104	* @var boolean
105	*/
106	public static $has_char_limit = true;
107
108	/**
109	* Set whether fields created from this custom field type has custom options set in options table
110	*
111	* @var boolean
112	*/
113	public static $has_options = false;
114
115	/**
116	* Set whether fields created from this custom field type can be auto-filled
117	*
118	* @var boolean
119	*/
120	public static $is_auto_fill = true;
121
122	/**
123	* Set whether fields created from this custom field type can be available for ticket list sorting
124	*
125	* @var boolean
126	*/
127	public static $is_sort = false;
128
129	/**
130	* Set whether fields created from this custom field type can have placeholder
131	*
132	* @var boolean
133	*/
134	public static $is_placeholder = true;
135
136	/**
137	* Set whether fields created from this custom field type is applicable for visibility conditions in create ticket form
138	*
139	* @var boolean
140	*/
141	public static $is_visibility_conditions = true;
142
143	/**
144	* Set whether fields created from this custom field type is applicable for macros
145	*
146	* @var boolean
147	*/
148	public static $has_macro = true;
149
150	/**
151	* Set whether fields of this custom field type is applicalbe for search on ticket list page.
152	*
153	* @var boolean
154	*/
155	public static $is_search = true;
156
157	/**
158	* Initialize the class
159	*
160	* @return void
161	*/
162	public static function init() {
163
164	// Get object of this class.
165	add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
166
167	// Set custom field type.
168	add_filter( 'wpsc_cf_types', array( __CLASS__, 'add_cf_type' ), 5 );
169
170	// ticket form.
171	add_action( 'wpsc_js_validate_ticket_form', array( __CLASS__, 'js_validate_ticket_form' ) );
172	add_filter( 'wpsc_create_ticket_data', array( __CLASS__, 'set_create_ticket_data' ), 10, 3 );
173	add_action( 'wpsc_js_clear_value_hidden_fields', array( __CLASS__, 'js_clear_value_hidden_fields' ) );
174
175	// create ticket data for rest api.
176	add_filter( 'wpsc_rest_create_ticket', array( __CLASS__, 'set_rest_ticket_data' ), 10, 3 );
177
178	// Ticket model.
179	add_filter( 'wpsc_ticket_search', array( __CLASS__, 'ticket_search' ), 10, 5 );
180	}
181
182	/**
183	* Load current class to reference classes
184	*
185	* @param array $classes - Associative array of class names indexed by its slug.
186	* @return array
187	*/
188	public static function load_ref_class( $classes ) {
189
190	$classes[ self::$slug ] = array(
191	'class' => __CLASS__,
192	'save-key' => 'id',
193	);
194	return $classes;
195	}
196
197	/**
198	* Add custom field type to list
199	*
200	* @param array $cf_types - custom field types array.
201	* @return array
202	*/
203	public static function add_cf_type( $cf_types ) {
204
205	$cf_types[ self::$slug ] = array(
206	'label' => esc_attr__( 'Textarea', 'supportcandy' ),
207	'class' => __CLASS__,
208	);
209	return $cf_types;
210	}
211
212	/**
213	* Print operators for ticket form filter
214	*
215	* @param WPSC_Custom_Field $cf - custom field object.
216	* @param array $filter - Existing filters (if any).
217	* @return void
218	*/
219	public static function get_operators( $cf, $filter = array() ) {
220	?>
221
222	<div class="item conditional">
223	<select class="operator" onchange="wpsc_tc_get_operand(this, '<?php echo esc_attr( $cf->slug ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_tc_get_operand' ) ); ?>');">
224	<option value=""><?php esc_attr_e( 'Compare As', 'supportcandy' ); ?></option>
225	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'IN' ); ?> value="IN"><?php esc_attr_e( 'Matches', 'supportcandy' ); ?></option>
226	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'NOT IN' ); ?> value="NOT IN"><?php esc_attr_e( 'Not Matches', 'supportcandy' ); ?></option>
227	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'LIKE' ); ?> value="LIKE"><?php esc_attr_e( 'Has Words', 'supportcandy' ); ?></option>
228	</select>
229	</div>
230	<?php
231	}
232
233	/**
234	* Print operators for ticket form filter
235	*
236	* @param string $operator - condition operator on which operands should be returned.
237	* @param WPSC_Custom_Field $cf - custom field object.
238	* @param array $filter - Exising functions (if any).
239	* @return void
240	*/
241	public static function get_operands( $operator, $cf, $filter = array() ) {
242
243	$value = isset( $filter['operand_val_1'] ) ? stripslashes( $filter['operand_val_1'] ) : ''
244	?>
245	<div class="item conditional operand single">
246	<textarea class="operand_val_1" placeholder="<?php esc_attr_e( 'One condition per line!', 'supportcandy' ); ?>" style="width: 100%;"><?php echo esc_attr( $value ); ?></textarea>
247	</div>
248	<?php
249	}
250
251	/**
252	* Check condition for this type
253	*
254	* @param array $condition - condition data.
255	* @param WPSC_Custom_Field $cf - custom field object.
256	* @param mixed $value - value to compare.
257	* @return boolean
258	*/
259	public static function is_valid( $condition, $cf, $value ) {
260
261	$response = false;
262	$value = stripslashes( $value );
263	$terms = explode( PHP_EOL, $condition['operand_val_1'] );
264
265	switch ( $condition['operator'] ) {
266
267	case 'IN':
268	foreach ( $terms as $term ) {
269	$term = trim( $term );
270	if ( $term == $value ) {
271	$response = true;
272	break;
273	}
274	}
275	break;
276
277	case 'NOT IN':
278	$response = true;
279	foreach ( $terms as $term ) {
280	$term = trim( $term );
281	if ( $term == $value ) {
282	$response = false;
283	break;
284	}
285	}
286	break;
287
288	case 'LIKE':
289	$response = false;
290	foreach ( $terms as $term ) {
291	$index = strpos( $value, trim( stripslashes( $term ) ) );
292	if ( is_numeric( $index ) ) {
293	$response = true;
294	break;
295	}
296	}
297	break;
298	}
299	return $response;
300	}
301
302	/**
303	* Parse filter and return sql query to be merged in ticket model query builder
304	*
305	* @param WPSC_Custom_Field $cf - custom field of this type.
306	* @param mixed $compare - comparison operator.
307	* @param mixed $val - value to compare.
308	* @return string
309	*/
310	public static function parse_filter( $cf, $compare, $val ) {
311
312	$str = '';
313
314	switch ( $compare ) {
315
316	case 'IN':
317	$str = 'CONVERT(' . self::get_sql_slug( $cf ) . ' USING utf8) IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
318	break;
319
320	case 'NOT IN':
321	$str = 'CONVERT(' . self::get_sql_slug( $cf ) . ' USING utf8) NOT IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
322	break;
323
324	case 'LIKE':
325	$arr = array();
326	$val = explode( PHP_EOL, $val );
327	foreach ( $val as $term ) {
328	$term = str_replace( '*', '%', trim( $term ) );
329	$arr[] = 'CONVERT(' . self::get_sql_slug( $cf ) . ' USING utf8) LIKE \'%' . esc_sql( $term ) . '%\'';
330	}
331	$str = '(' . implode( ' OR ', $arr ) . ')';
332	break;
333
334	default:
335	$str = '1=1';
336	}
337
338	return $str;
339	}
340
341	/**
342	* Check ticket condition
343	*
344	* @param array $condition - array with condition data.
345	* @param WPSC_Custom_Field $cf - custom field object.
346	* @param WPSC_Ticket $ticket - ticket object.
347	* @return boolean
348	*/
349	public static function is_valid_ticket_condition( $condition, $cf, $ticket ) {
350
351	$flag = true;
352	$value = stripslashes( $ticket->{$cf->slug} );
353	$terms = explode( PHP_EOL, $condition['operand_val_1'] );
354
355	switch ( $condition['operator'] ) {
356
357	case 'IN':
358	$flag = false;
359	foreach ( $terms as $term ) {
360	$term = trim( $term );
361	if ( $term == $value ) {
362	$flag = true;
363	break;
364	}
365	}
366	break;
367
368	case 'NOT IN':
369	foreach ( $terms as $term ) {
370	$term = trim( $term );
371	if ( $term == $value ) {
372	$flag = false;
373	break;
374	}
375	}
376	break;
377
378	case 'LIKE':
379	$flag = false;
380	foreach ( $terms as $term ) {
381	$index = strpos( $value, trim( stripslashes( $term ) ) );
382	if ( is_numeric( $index ) ) {
383	$flag = true;
384	break;
385	}
386	}
387	break;
388
389	default:
390	$flag = true;
391	}
392
393	return $flag;
394	}
395
396	/**
397	* Check customer condition
398	*
399	* @param array $condition - array with condition data.
400	* @param WPSC_Custom_Field $cf - custom field object.
401	* @param WPSC_Customer $customer - customer object.
402	* @return boolean
403	*/
404	public static function is_valid_customer_condition( $condition, $cf, $customer ) {
405
406	$flag = true;
407	$value = stripslashes( $customer->{$cf->slug} );
408	$terms = explode( PHP_EOL, $condition['operand_val_1'] );
409
410	switch ( $condition['operator'] ) {
411
412	case 'IN':
413	$flag = false;
414	foreach ( $terms as $term ) {
415	$term = trim( $term );
416	if ( $term == $value ) {
417	$flag = true;
418	break;
419	}
420	}
421	break;
422
423	case 'NOT IN':
424	foreach ( $terms as $term ) {
425	$term = trim( $term );
426	if ( $term == $value ) {
427	$flag = false;
428	break;
429	}
430	}
431	break;
432
433	case 'LIKE':
434	$flag = false;
435	foreach ( $terms as $term ) {
436	$index = strpos( $value, trim( stripslashes( $term ) ) );
437	if ( is_numeric( $index ) ) {
438	$flag = true;
439	break;
440	}
441	}
442	break;
443
444	default:
445	$flag = true;
446	}
447
448	return $flag;
449	}
450
451	/**
452	* Print ticket form field
453	*
454	* @param WPSC_Custom_Field $cf - Custom field object.
455	* @param array $tff - Array of ticket form field settings for this field.
456	* @return string
457	*/
458	public static function print_tff( $cf, $tff ) {
459
460	$val = '';
461	if ( $cf->field == 'ticket' ) {
462	$val = $cf->is_auto_fill && $cf->default_value ? $cf->default_value[0] : '';
463	} else {
464	$current_user = WPSC_Current_User::$current_user;
465	$val = $current_user->is_customer && $current_user->customer->{$cf->slug} ? $current_user->customer->{$cf->slug} : '';
466	}
467
468	ob_start();
469	?>
470	<div class="<?php echo esc_attr( WPSC_Functions::get_tff_classes( $cf, $tff ) ); ?>" data-cft="<?php echo esc_attr( self::$slug ); ?>" data-slug="<?php echo esc_attr( $cf->slug ); ?>">
471	<div class="wpsc-tff-label">
472	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
473	<?php
474	if ( $tff['is-required'] ) {
475	?>
476	<span class="required-indicator">*</span>
477	<?php
478	}
479	?>
480	</div>
481	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
482	<textarea
483	type="text"
484	name="<?php echo esc_attr( $cf->slug ); ?>"
485	placeholder="<?php echo esc_attr( $cf->placeholder_text ); ?>"
486	onchange="wpsc_check_tff_visibility()"
487	maxlength="<?php echo $cf->char_limit ? intval( $cf->char_limit ) : ''; ?>"
488	autocomplete="off"><?php echo esc_attr( $val ); ?></textarea>
489	</div>
490	<?php
491	return ob_get_clean();
492	}
493
494	/**
495	* Validate this type field in create ticket
496	*
497	* @return void
498	*/
499	public static function js_validate_ticket_form() {
500	?>
501
502	case '<?php echo esc_attr( self::$slug ); ?>':
503	var val = customField.find('textarea').first().val().trim();
504	if (customField.hasClass('required') && !val) {
505	isValid = false;
506	alert(supportcandy.translations.req_fields_missing);
507	}
508	break;
509	<?php
510	echo PHP_EOL;
511	}
512
513	/**
514	* Return custom field value in $_POST
515	* Ignore phpcs nonce issue as we already checked where it is called from.
516	*
517	* @param string $slug - Custom field slug.
518	* @param mixed $cf - Custom field object or false.
519	* @return mixed
520	*/
521	public static function get_tff_value( $slug, $cf = false ) {
522
523	return isset( $_POST[ $slug ] ) ? sanitize_textarea_field( wp_unslash( $_POST[ $slug ] ) ) : ''; // phpcs:ignore
524	}
525
526	/**
527	* Return default value for custom field of this type
528	*
529	* @param WPSC_Custom_Field $cf - custom field object.
530	* @return mixed
531	*/
532	public static function get_default_value( $cf ) {
533
534	return $cf->default_value ? $cf->default_value[0] : '';
535	}
536
537	/**
538	* Check and return custom field value for new ticket to be created.
539	* This function is used by filter for set create ticket form and called directly by my-profile for each applicable custom fields.
540	* Ignore phpcs nonce issue as we already checked where it is called from.
541	*
542	* @param array $data - Array of values to to stored in ticket in an insert function.
543	* @param array $custom_fields - Array containing all applicable custom fields indexed by unique custom field types.
544	* @param boolean $is_my_profile - Whether it or not it is created from my-profile. This function is used by create ticket as well as my-profile. Due to customer fields handling is done same way, this flag gives apportunity to identify where it being called.
545	* @return array
546	*/
547	public static function set_create_ticket_data( $data, $custom_fields, $is_my_profile ) {
548
549	if ( isset( $custom_fields[ self::$slug ] ) ) {
550	foreach ( $custom_fields[ self::$slug ] as $cf ) {
551	$value = self::get_tff_value( $cf->slug );
552
553	if (
554	$cf->char_limit && mb_strlen( $value ) > $cf->char_limit
555	) {
556	wp_send_json_error( new WP_Error( 'WPSC_CF_Textarea', 'Character limit exceed!!' ), 400 );
557	}
558
559	if ( $cf->field == 'ticket' ) {
560
561	$default_val = self::get_default_value( $cf );
562	$data[ $cf->slug ] = $value ? $value : $default_val;
563
564	} elseif ( $cf->field == 'agentonly' ) {
565
566	$data[ $cf->slug ] = self::get_default_value( $cf );
567
568	} elseif ( $cf->field == 'customer' && $data['customer'] != 0 ) {
569
570	$tff = get_option( 'wpsc-tff' );
571	if ( ! $is_my_profile && ! isset( $tff[ $cf->slug ] ) ) {
572	continue;
573	}
574
575	$customer = new WPSC_Customer( $data['customer'] );
576	$prev_val = $customer->{$cf->slug};
577
578	if ( $customer->{$cf->slug} != $value ) {
579	$customer->{$cf->slug} = $value;
580	$customer->save();
581
582	// Set log for this change.
583	WPSC_Log::insert(
584	array(
585	'type' => 'customer',
586	'ref_id' => $customer->id,
587	'modified_by' => WPSC_Current_User::$current_user->customer->id,
588	'body' => wp_json_encode(
589	array(
590	'slug' => $cf->slug,
591	'prev' => $prev_val,
592	'new' => $value,
593	)
594	),
595	'date_created' => ( new DateTime() )->format( 'Y-m-d H:i:s' ),
596	)
597	);
598	}
599	}
600	}
601	}
602	return $data;
603	}
604
605	/**
606	* Set create ticket data for rest api request
607	*
608	* @param array $data - create ticket data array.
609	* @param WP_REST_Request $request - rest request object.
610	* @param array $custom_fields - custom field objects indexed by unique custom field types.
611	* @return array
612	*/
613	public static function set_rest_ticket_data( $data, $request, $custom_fields ) {
614
615	$current_user = WPSC_Current_User::$current_user;
616	$tff = get_option( 'wpsc-tff' );
617
618	if ( isset( $custom_fields[ self::$slug ] ) ) {
619	foreach ( $custom_fields[ self::$slug ] as $cf ) {
620
621	if (
622	! in_array( $cf->field, array( 'ticket', 'agentonly', 'customer' ) ) \|\|
623	( $cf->field == 'customer' && ! isset( $tff[ $cf->slug ] ) )
624	) {
625	continue;
626	}
627
628	$value = sanitize_textarea_field( $request->get_param( $cf->slug ) );
629
630	if ( in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ) {
631
632	$data[ $cf->slug ] = $cf->field == 'ticket' && $value ? $value : self::get_default_value( $cf );
633
634	} else {
635
636	$customer = new WPSC_Customer( $data['customer'] );
637	$existing_val = $customer->{$cf->slug};
638
639	if ( $value && $value != $existing_val ) {
640
641	$customer->{$cf->slug} = $value;
642	$customer->save();
643
644	// Set log for this change.
645	WPSC_Log::insert(
646	array(
647	'type' => 'customer',
648	'ref_id' => $customer->id,
649	'modified_by' => $current_user->customer->id,
650	'body' => wp_json_encode(
651	array(
652	'slug' => $cf->slug,
653	'prev' => $existing_val,
654	'new' => $value,
655	)
656	),
657	'date_created' => ( new DateTime() )->format( 'Y-m-d H:i:s' ),
658	)
659	);
660	}
661	}
662	}
663	}
664
665	return $data;
666	}
667
668	/**
669	* Return slug string to be used in where condition of ticket model for this type of field
670	*
671	* @param WPSC_Custom_Field $cf - custom field object.
672	* @return string
673	*/
674	public static function get_sql_slug( $cf ) {
675
676	$join_char = in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ? 't.' : 'c.';
677	return $join_char . $cf->slug;
678	}
679
680	/**
681	* Add ticket search compatibility for fields of this custom field type.
682	*
683	* @param array $sql - Array of sql peices that can be joined later.
684	* @param array $filter - User filter.
685	* @param array $custom_fields - Custom fields array applicable for search.
686	* @param string $search - search string.
687	* @param array $allowed_search_fields - Allowed search fields.
688	* @return array
689	*/
690	public static function ticket_search( $sql, $filter, $custom_fields, $search, $allowed_search_fields ) {
691
692	if ( isset( $custom_fields[ self::$slug ] ) ) {
693	foreach ( $custom_fields[ self::$slug ] as $cf ) {
694	if ( in_array( $cf->slug, $allowed_search_fields ) ) {
695
696	$join_char = in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ? 't.' : 'c.';
697	$sql[] = 'CONVERT(' . $join_char . $cf->slug . ' USING utf8) LIKE \'%' . $search . '%\'';
698	}
699	}
700	}
701
702	return $sql;
703	}
704
705	/**
706	* Return val field for meta query of this type of custom field
707	*
708	* @param array $condition - condition data.
709	* @return mixed
710	*/
711	public static function get_meta_value( $condition ) {
712
713	$operator = $condition['operator'];
714	switch ( $operator ) {
715
716	case 'IN':
717	case 'NOT IN':
718	$val = explode( PHP_EOL, $condition['operand_val_1'] );
719	$temp_val = array();
720	foreach ( $val as $value ) {
721	$value = trim( $value );
722	if ( $value ) {
723	$temp_val[] = $value;
724	}
725	}
726	return $temp_val ? $temp_val : false;
727
728	case 'LIKE':
729	return trim( $condition['operand_val_1'] );
730	}
731	return false;
732	}
733
734	/**
735	* Print generic input field for this type.
736	*
737	* @param WPSC_Custom_Field $cf - Custom field object.
738	* @param mixed $value - optional. Input field will be printed with given value if given.
739	* @return void
740	*/
741	public static function print_cf_input( $cf, $value = '' ) {
742
743	?>
744	<div class="wpsc-tff wpsc-sm-12 wpsc-md-12 wpsc-lg-12 wpsc-visible wpsc-xs-12" data-cft="<?php echo esc_attr( self::$slug ); ?>">
745	<div class="wpsc-tff-label">
746	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
747	</div>
748	<?php
749	$extra_info = stripslashes( $cf->extra_info );
750	if ( $extra_info ) :
751	?>
752	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
753	<?php
754	endif
755	?>
756	<textarea
757	type="text"
758	name="<?php echo esc_attr( $cf->slug ); ?>"
759	placeholder="<?php echo esc_attr( $cf->placeholder_text ); ?>"
760	maxlength="<?php echo $cf->char_limit ? intval( $cf->char_limit ) : ''; ?>"
761	autocomplete="off"><?php echo esc_attr( $value ); ?></textarea>
762	</div>
763	<?php
764	}
765
766	/**
767	* Get value for generic field from post.
768	* Ignore phpcs nonce issue as we already checked where it is called from.
769	*
770	* @param WPSC_Custom_Field $cf - custom field object.
771	* @return string
772	*/
773	public static function get_cf_input_val( $cf ) {
774
775	return isset( $_POST[ $cf->slug ] ) ? sanitize_textarea_field( wp_unslash( $_POST[ $cf->slug ] ) ) : ''; // phpcs:ignore
776	}
777
778	/**
779	* Print edit ticket custom field in individual ticket
780	*
781	* @param WPSC_Custom_Field $cf - custom field object.
782	* @param WPSC_Ticket $ticket - ticket object.
783	* @return void
784	*/
785	public static function print_edit_ticket_cf( $cf, $ticket ) {
786
787	?>
788	<div class="wpsc-tff wpsc-sm-12 wpsc-md-12 wpsc-lg-12 wpsc-visible wpsc-xs-12" data-cft="<?php echo esc_attr( self::$slug ); ?>">
789	<div class="wpsc-tff-label">
790	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
791	</div>
792	<?php
793	$extra_info = stripslashes( $cf->extra_info );
794	if ( $extra_info ) :
795	?>
796	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
797	<?php
798	endif
799	?>
800	<textarea
801	type="text"
802	name="<?php echo esc_attr( $cf->slug ); ?>"
803	placeholder="<?php echo esc_attr( $cf->placeholder_text ); ?>"
804	maxlength="<?php echo $cf->char_limit ? intval( $cf->char_limit ) : ''; ?>"
805	autocomplete="off"><?php echo esc_attr( $ticket->{$cf->slug} ); ?></textarea>
806	</div>
807	<?php
808	}
809
810	/**
811	* Set edit individual ticket for this custom field type.
812	* Ignore phpcs nonce issue as we already checked where it is called from.
813	*
814	* @param WPSC_Custom_Field $cf - custom field object.
815	* @param WPSC_Ticket $ticket - ticket object.
816	* @return WPSC_Ticket
817	*/
818	public static function set_edit_ticket_cf( $cf, $ticket ) {
819
820	$prev = $ticket->{$cf->slug} ? $ticket->{$cf->slug} : '';
821	$new = isset( $_POST[ $cf->slug ] ) ? sanitize_textarea_field( wp_unslash( $_POST[ $cf->slug ] ) ) : ''; // phpcs:ignore
822
823	// Exit if there is no change.
824	if ( $prev == $new ) {
825	return $ticket;
826	}
827
828	// Change value.
829	$ticket->{$cf->slug} = $new;
830	$ticket->save();
831
832	return $ticket;
833	}
834
835	/**
836	* Modify ticket field value of this custom field type using rest api
837	*
838	* @param WPSC_Ticket $ticket - ticket object.
839	* @param WPSC_Custom_Field $cf - custom field.
840	* @param mixed $value - value to be set.
841	* @return void
842	*/
843	public static function set_rest_edit_ticket_cf( $ticket, $cf, $value ) {
844
845	$value = sanitize_textarea_field( $value );
846	if ( $ticket->{$cf->slug} != $value ) {
847	$ticket->{$cf->slug} = $value;
848	}
849	}
850
851	/**
852	* Insert log thread for this custom field type change
853	*
854	* @param WPSC_Custom_Field $cf - current custom field of this type.
855	* @param WPSC_Ticket $prev - ticket object before making any changes.
856	* @param WPSC_Ticket $new - ticket object after making changes.
857	* @param string $current_date - date string to be stored as create time.
858	* @param int $customer_id - current user customer id for blame.
859	* @return void
860	*/
861	public static function insert_ticket_log( $cf, $prev, $new, $current_date, $customer_id ) {
862
863	// Exit if there is no change.
864	if ( $prev->{$cf->slug} == $new->{$cf->slug} ) {
865	return;
866	}
867
868	$prev_val = htmlspecialchars( $prev->{$cf->slug}, ENT_QUOTES );
869	$new_val = htmlspecialchars( $new->{$cf->slug}, ENT_QUOTES );
870
871	$thread = WPSC_Thread::insert(
872	array(
873	'ticket' => $prev->id,
874	'customer' => $customer_id,
875	'type' => 'log',
876	'body' => wp_json_encode(
877	array(
878	'slug' => $cf->slug,
879	'prev' => $prev_val,
880	'new' => $new_val,
881	)
882	),
883	'date_created' => $current_date,
884	'date_updated' => $current_date,
885	)
886	);
887	}
888
889	/**
890	* Return data for this custom field while creating duplicate ticket
891	*
892	* @param WPSC_Custom_Field $cf - custom field object.
893	* @param WPSC_Ticket $ticket - ticket object.
894	* @return mixed
895	*/
896	public static function get_duplicate_ticket_data( $cf, $ticket ) {
897
898	return $ticket->{$cf->slug};
899	}
900
901	/**
902	* Print edit field for this type in edit customer info
903	*
904	* @param WPSC_Custom_field $cf - custom field object.
905	* @param WPSC_Customer $customer - customer object.
906	* @param array $tff - ticket form field data.
907	* @return string
908	*/
909	public static function print_edit_customer_info( $cf, $customer, $tff ) {
910
911	$val = $customer->id && $customer->{$cf->slug} ? stripslashes( htmlspecialchars( $customer->{$cf->slug} ) ) : '';
912
913	ob_start();
914	?>
915	<div class="<?php echo esc_attr( WPSC_Functions::get_tff_classes( $cf, $tff ) ); ?>" data-cft="<?php echo esc_attr( self::$slug ); ?>">
916	<div class="wpsc-tff-label">
917	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
918	</div>
919	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
920	<textarea
921	type="text"
922	name="<?php echo esc_attr( $cf->slug ); ?>"
923	placeholder="<?php echo esc_attr( $cf->placeholder_text ); ?>"
924	maxlength="<?php echo $cf->char_limit ? intval( $cf->char_limit ) : ''; ?>"
925	autocomplete="off"><?php echo esc_attr( $val ); ?></textarea>
926	</div>
927	<?php
928	return ob_get_clean();
929	}
930
931	/**
932	* Print add new custom field setting properties
933	*
934	* @param string $field_class - Class name of the field.
935	* @return void
936	*/
937	public static function get_add_new_custom_field_properties( $field_class ) {
938
939	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
940	?>
941	<div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
942	<div class="label-container">
943	<label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
944	</div>
945	<input name="extra_info" type="text" autocomplete="off" />
946	</div>
947	<?php
948	endif;
949
950	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) :
951	?>
952	<div data-type="textarea" data-required="false" class="wpsc-input-group default_value">
953	<div class="label-container">
954	<label for="">
955	<?php esc_attr_e( 'Default value', 'supportcandy' ); ?>
956	</label>
957	</div>
958	<textarea name="default_value" autocomplete="off"></textarea>
959	</div>
960	<?php
961	endif;
962
963	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) :
964	?>
965	<div data-type="single-select" data-required="false" class="wpsc-input-group is_auto_fill">
966	<div class="label-container">
967	<label for="">
968	<?php esc_attr_e( 'Auto-fill in ticket form', 'supportcandy' ); ?>
969	</label>
970	</div>
971	<select name="is_auto_fill">
972	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
973	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
974	</select>
975	</div>
976	<?php
977	endif;
978
979	if ( in_array( 'char_limit', $field_class::$allowed_properties ) ) :
980	?>
981	<div data-type="number" data-required="false" class="wpsc-input-group char_limit">
982	<div class="label-container">
983	<label for="">
984	<?php esc_attr_e( 'Character limit', 'supportcandy' ); ?>
985	</label>
986	</div>
987	<input type="number" name="char_limit" autocomplete="off">
988	</div>
989	<?php
990	endif;
991
992	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) :
993	?>
994	<div data-type="textfield" data-required="false" class="wpsc-input-group placeholder_text">
995	<div class="label-container">
996	<label for="">
997	<?php esc_attr_e( 'Placeholder', 'supportcandy' ); ?>
998	</label>
999	</div>
1000	<input type="text" name="placeholder_text" autocomplete="off">
1001	</div>
1002	<?php
1003	endif;
1004
1005	if ( in_array( 'is_personal_info', $field_class::$allowed_properties ) ) :
1006	?>
1007	<div data-type="single-select" data-required="false" class="wpsc-input-group is_personal_info">
1008	<div class="label-container">
1009	<label for="">
1010	<?php esc_attr_e( 'Has personal info', 'supportcandy' ); ?>
1011	</label>
1012	</div>
1013	<select name="is_personal_info">
1014	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1015	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1016	</select>
1017	</div>
1018	<?php
1019	endif;
1020
1021	if ( in_array( 'allow_my_profile', $field_class::$allowed_properties ) ) :
1022	?>
1023	<div data-type="single-select" data-required="false" class="wpsc-input-group allow_my_profile">
1024	<div class="label-container">
1025	<label for="">
1026	<?php esc_attr_e( 'Allow in my profile?', 'supportcandy' ); ?>
1027	</label>
1028	</div>
1029	<select name="allow_my_profile">
1030	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1031	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1032	</select>
1033	</div>
1034	<?php
1035	endif;
1036
1037	if ( in_array( 'allow_ticket_form', $field_class::$allowed_properties ) ) :
1038	?>
1039	<div data-type="single-select" data-required="false" class="wpsc-input-group allow_ticket_form">
1040	<div class="label-container">
1041	<label for="">
1042	<?php esc_attr_e( 'Allow in ticket form?', 'supportcandy' ); ?>
1043	</label>
1044	</div>
1045	<select name="allow_ticket_form">
1046	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1047	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1048	</select>
1049	</div>
1050	<?php
1051	endif;
1052	}
1053
1054	/**
1055	* Print edit custom field properties
1056	*
1057	* @param WPSC_Custom_Fields $cf - custom field object.
1058	* @param string $field_class - class name of field category.
1059	* @return void
1060	*/
1061	public static function get_edit_custom_field_properties( $cf, $field_class ) {
1062
1063	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
1064	?>
1065	<div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
1066	<div class="label-container">
1067	<label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
1068	</div>
1069	<input name="extra_info" type="text" value="<?php echo esc_attr( $cf->extra_info ); ?>" autocomplete="off" />
1070	</div>
1071	<?php
1072	endif;
1073
1074	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) :
1075	$default_val = $cf->default_value ? $cf->default_value[0] : '';
1076	?>
1077	<div data-type="textarea" data-required="false" class="wpsc-input-group default_value">
1078	<div class="label-container">
1079	<label for="">
1080	<?php esc_attr_e( 'Default value', 'supportcandy' ); ?>
1081	</label>
1082	</div>
1083	<textarea name="default_value" autocomplete="off"><?php echo $default_val ? esc_attr( $default_val ) : ''; ?></textarea>
1084	</div>
1085	<?php
1086	endif;
1087
1088	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) :
1089	?>
1090	<div data-type="single-select" data-required="false" class="wpsc-input-group is_auto_fill">
1091	<div class="label-container">
1092	<label for="">
1093	<?php esc_attr_e( 'Auto-fill in ticket form', 'supportcandy' ); ?>
1094	</label>
1095	</div>
1096	<select name="is_auto_fill">
1097	<option <?php selected( $cf->is_auto_fill, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1098	<option <?php selected( $cf->is_auto_fill, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1099	</select>
1100	</div>
1101	<?php
1102	endif;
1103
1104	if ( in_array( 'char_limit', $field_class::$allowed_properties ) ) :
1105	?>
1106	<div data-type="number" data-required="false" class="wpsc-input-group char_limit">
1107	<div class="label-container">
1108	<label for="">
1109	<?php esc_attr_e( 'Character limit', 'supportcandy' ); ?>
1110	</label>
1111	</div>
1112	<input type="number" name="char_limit" value="<?php echo intval( $cf->char_limit ); ?>" autocomplete="off">
1113	</div>
1114	<?php
1115	endif;
1116
1117	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) :
1118	?>
1119	<div data-type="textfield" data-required="false" class="wpsc-input-group placeholder_text">
1120	<div class="label-container">
1121	<label for="">
1122	<?php esc_attr_e( 'Placeholder', 'supportcandy' ); ?>
1123	</label>
1124	</div>
1125	<input type="text" name="placeholder_text" value="<?php echo esc_attr( $cf->placeholder_text ); ?>" autocomplete="off">
1126	</div>
1127	<?php
1128	endif;
1129
1130	if ( in_array( 'is_personal_info', $field_class::$allowed_properties ) ) :
1131	?>
1132	<div data-type="single-select" data-required="false" class="wpsc-input-group is_personal_info">
1133	<div class="label-container">
1134	<label for="">
1135	<?php esc_attr_e( 'Has personal info', 'supportcandy' ); ?>
1136	</label>
1137	</div>
1138	<select name="is_personal_info">
1139	<option <?php selected( $cf->is_personal_info, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1140	<option <?php selected( $cf->is_personal_info, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1141	</select>
1142	</div>
1143	<?php
1144	endif;
1145
1146	if ( in_array( 'allow_my_profile', $field_class::$allowed_properties ) ) :
1147	?>
1148	<div data-type="single-select" data-required="false" class="wpsc-input-group allow_my_profile">
1149	<div class="label-container">
1150	<label for="">
1151	<?php esc_attr_e( 'Allow in my profile?', 'supportcandy' ); ?>
1152	</label>
1153	</div>
1154	<select name="allow_my_profile">
1155	<option <?php selected( $cf->allow_my_profile, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1156	<option <?php selected( $cf->allow_my_profile, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1157	</select>
1158	</div>
1159	<?php
1160	endif;
1161
1162	if ( in_array( 'allow_ticket_form', $field_class::$allowed_properties ) ) :
1163	?>
1164	<div data-type="single-select" data-required="false" class="wpsc-input-group allow_ticket_form">
1165	<div class="label-container">
1166	<label for="">
1167	<?php esc_attr_e( 'Allow in ticket form?', 'supportcandy' ); ?>
1168	</label>
1169	</div>
1170	<select name="allow_ticket_form">
1171	<option <?php selected( $cf->allow_ticket_form, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1172	<option <?php selected( $cf->allow_ticket_form, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1173	</select>
1174	</div>
1175	<?php
1176	endif;
1177	}
1178
1179	/**
1180	* Set custom field properties. Can be used by add/edit custom field.
1181	* Ignore phpcs nonce issue as we already checked where it is called from.
1182	*
1183	* @param WPSC_Custom_Field $cf - custom field object.
1184	* @param string $field_class - class of field category.
1185	* @return void
1186	*/
1187	public static function set_cf_properties( $cf, $field_class ) {
1188
1189	// extra info.
1190	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) {
1191	$cf->extra_info = isset( $_POST['extra_info'] ) ? sanitize_text_field( wp_unslash( $_POST['extra_info'] ) ) : ''; // phpcs:ignore
1192	}
1193
1194	// default value.
1195	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) {
1196	$default_value = isset( $_POST['default_value'] ) ? sanitize_textarea_field( wp_unslash( $_POST['default_value'] ) ) : ''; // phpcs:ignore
1197	$cf->default_value = $default_value ? array( $default_value ) : array();
1198	}
1199
1200	// auto fill.
1201	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) {
1202	$cf->is_auto_fill = isset( $_POST['is_auto_fill'] ) ? sanitize_text_field( wp_unslash( $_POST['is_auto_fill'] ) ) : ''; // phpcs:ignore
1203	}
1204
1205	// char limit.
1206	if ( in_array( 'char_limit', $field_class::$allowed_properties ) ) {
1207	$cf->char_limit = isset( $_POST['char_limit'] ) ? intval( $_POST['char_limit'] ) : 0; //phpcs:ignore
1208	}
1209
1210	// check whether char limit is honored by default value.
1211	if ( $cf->default_value && $cf->char_limit && count( $cf->default_value ) > $cf->char_limit ) {
1212	wp_send_json_error( 'Incorrect request!', 400 );
1213	}
1214
1215	// placeholder!
1216	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) {
1217	$cf->placeholder_text = isset( $_POST['placeholder_text'] ) ? sanitize_text_field( wp_unslash( $_POST['placeholder_text'] ) ) : ''; // phpcs:ignore
1218	}
1219
1220	// personal info.
1221	if ( in_array( 'is_personal_info', $field_class::$allowed_properties ) ) {
1222	$cf->is_personal_info = isset( $_POST['is_personal_info'] ) ? intval( $_POST['is_personal_info'] ) : 0; // phpcs:ignore
1223	}
1224
1225	// my-profile.
1226	if ( in_array( 'allow_my_profile', $field_class::$allowed_properties ) ) {
1227	$cf->allow_my_profile = isset( $_POST['allow_my_profile'] ) ? intval( $_POST['allow_my_profile'] ) : 0; // phpcs:ignore
1228	}
1229
1230	// ticket form.
1231	if ( in_array( 'allow_ticket_form', $field_class::$allowed_properties ) ) {
1232	$cf->allow_ticket_form = isset( $_POST['allow_ticket_form'] ) ? intval( $_POST['allow_ticket_form'] ) : 0; // phpcs:ignore
1233	}
1234
1235	// save!
1236	$cf->save();
1237	}
1238
1239	/**
1240	* Returns printable ticket value for custom field. Can be used in export tickets, replace macros etc.
1241	*
1242	* @param WPSC_Custom_Field $cf - custom field object.
1243	* @param WPSC_Ticket $ticket - ticket object.
1244	* @param string $module - module name.
1245	* @return string
1246	*/
1247	public static function get_ticket_field_val( $cf, $ticket, $module = '' ) {
1248
1249	return apply_filters( 'wpsc_ticket_field_val_textarea', $ticket->{$cf->slug}, $cf, $ticket, $module );
1250	}
1251
1252	/**
1253	* Print ticket value for given custom field on widget
1254	*
1255	* @param WPSC_Custom_Field $cf - custom field object.
1256	* @param WPSC_Ticket $ticket - ticket object.
1257	* @return void
1258	*/
1259	public static function print_widget_ticket_field_val( $cf, $ticket ) {
1260
1261	$val = $ticket->{$cf->slug};
1262	if ( ! $val ) {
1263	return;
1264	}
1265
1266	$unique_id = uniqid( 'wpsc_' );
1267
1268	?>
1269	<div class="<?php echo esc_attr( $unique_id ); ?>">
1270	<?php echo wp_kses_post( str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) ); ?>
1271	</div>
1272	<script>jQuery('.<?php echo esc_attr( $unique_id ); ?>').parent().addClass('fullwidth');</script>
1273	<?php
1274	}
1275
1276	/**
1277	* Returns printable customer value for custom field. Can be used in export tickets, replace macros etc.
1278	*
1279	* @param WPSC_Custom_Field $cf - custom field object.
1280	* @param WPSC_Customer $customer - customer object.
1281	* @return string
1282	*/
1283	public static function get_customer_field_val( $cf, $customer ) {
1284
1285	return $customer->{$cf->slug};
1286	}
1287
1288	/**
1289	* Print customer value for given custom field on widget
1290	*
1291	* @param WPSC_Custom_Field $cf - custom field object.
1292	* @param WPSC_Customer $customer - customer object.
1293	* @return void
1294	*/
1295	public static function print_widget_customer_field_val( $cf, $customer ) {
1296
1297	$val = $customer->{$cf->slug};
1298	if ( ! $val ) {
1299	return;
1300	}
1301
1302	$unique_id = uniqid( 'wpsc_' );
1303
1304	?>
1305	<div class="<?php echo esc_attr( $unique_id ); ?>">
1306	<?php echo wp_kses_post( str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) ); ?>
1307	</div>
1308	<script>jQuery('.<?php echo esc_attr( $unique_id ); ?>').parent().addClass('fullwidth');</script>
1309	<?php
1310	}
1311
1312	/**
1313	* Print given value for custom field
1314	*
1315	* @param WPSC_Custom_Field $cf - custom field object.
1316	* @param mixed $val - value to convert and print.
1317	* @return void
1318	*/
1319	public static function print_val( $cf, $val ) {
1320
1321	if ( ! $val ) {
1322	esc_attr_e( 'None', 'supportcandy' );
1323	return;
1324	}
1325
1326	echo wp_kses_post( str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) );
1327	}
1328
1329	/**
1330	* Return printable value for history log macro
1331	*
1332	* @param WPSC_Custom_Field $cf - custom field object.
1333	* @param mixed $val - value to convert and return.
1334	* @return string
1335	*/
1336	public static function get_history_log_val( $cf, $val ) {
1337
1338	return $val ? str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) : esc_attr__( 'None', 'supportcandy' );
1339	}
1340
1341	/**
1342	* Print dashboard activity function
1343	*
1344	* @param WPSC_Custom_Field $cf - custom field object.
1345	* @param array $recent_logs - recent_logs object.
1346	* @param array $body - body object.
1347	* @param int $view - check if frontend.
1348	* @return string
1349	*/
1350	public static function print_activity( $cf, $recent_logs, $body, $view ) {
1351
1352	$url = WPSC_Functions::get_ticket_url( $recent_logs->ticket->id, $view );
1353	if ( $body->new ) {
1354	$ta_value = $body->new;
1355	} else {
1356	$ta_value = 'None';
1357	}
1358	return esc_attr( $recent_logs->customer->name ) . ' updated the' . esc_attr( $cf->name ) . ' value of <a href="' . esc_attr( $url ) . '" target="_blank">#' . esc_attr( $recent_logs->ticket->id ) . '</a> to ' . esc_attr( $ta_value );
1359	}
1360
1361	/**
1362	* Return given value for custom field
1363	*
1364	* @param WPSC_Custom_Field $cf - custom field object.
1365	* @param mixed $val - value to convert and print.
1366	* @return string
1367	*/
1368	public static function get_field_value( $cf, $val ) {
1369
1370	return $val ? wp_kses_post( str_replace( PHP_EOL, '<br/>', esc_html( $val ) ) ) : esc_attr__( 'None', 'supportcandy' );
1371	}
1372
1373	/**
1374	* Clear value of hidden fields
1375	*
1376	* @return void
1377	*/
1378	public static function js_clear_value_hidden_fields() {
1379	?>
1380	case '<?php echo esc_attr( self::$slug ); ?>':
1381	customField.find('textarea').first().val('');
1382	break;
1383	<?php
1384	echo PHP_EOL;
1385	}
1386	}
1387	endif;
1388
1389	WPSC_CF_Textarea::init();
1390