supportcandy / includes / custom-field-types / class-wpsc-df-last-reply-source.php

class-wpsc-df-last-reply-source.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.4.1, at includes/custom-field-types/class-wpsc-df-last-reply-source.php

473 lines 13.3 KB

Raw Download Zip

1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_DF_Last_Reply_Source' ) ) :
7
8	final class WPSC_DF_Last_Reply_Source {
9
10	/**
11	* Slug for this custom field type
12	*
13	* @var string
14	*/
15	public static $slug = 'df_last_reply_source';
16
17	/**
18	* Set whether this custom field type is of type date
19	*
20	* @var boolean
21	*/
22	public static $is_date = false;
23
24	/**
25	* Set whether this custom field type has applicable to date range
26	*
27	* @var boolean
28	*/
29	public static $has_date_range = false;
30
31	/**
32	* Set whether this custom field type has multiple values
33	*
34	* @var boolean
35	*/
36	public static $has_multiple_val = false;
37
38	/**
39	* Data type for column created in tickets table
40	*
41	* @var string
42	*/
43	public static $data_type = 'VARCHAR(50) NULL';
44
45	/**
46	* Set whether this custom field type has reference to other class
47	*
48	* @var boolean
49	*/
50	public static $has_ref = false;
51
52	/**
53	* Reference class for this custom field type so that its value(s) return with object or array of objects automatically. Empty string indicate no reference.
54	*
55	* @var string
56	*/
57	public static $ref_class = '';
58
59	/**
60	* Set whether this custom field field type is system default (no fields can be created from it).
61	*
62	* @var boolean
63	*/
64	public static $is_default = true;
65
66	/**
67	* Set whether this field type has extra information that can be used in ticket form, edit custom fields, etc.
68	*
69	* @var boolean
70	*/
71	public static $has_extra_info = false;
72
73	/**
74	* Set whether this custom field type can accept personal info.
75	*
76	* @var boolean
77	*/
78	public static $has_personal_info = false;
79
80	/**
81	* Set whether fields created from this custom field type is allowed in create ticket form
82	*
83	* @var boolean
84	*/
85	public static $is_ctf = false;
86
87	/**
88	* Set whether fields created from this custom field type is allowed in ticket list
89	*
90	* @var boolean
91	*/
92	public static $is_list = false;
93
94	/**
95	* Set whether fields created from this custom field type is allowed in ticket filter
96	*
97	* @var boolean
98	*/
99	public static $is_filter = true;
100
101	/**
102	* Set whether fields created from this custom field type can be given character limits
103	*
104	* @var boolean
105	*/
106	public static $has_char_limit = false;
107
108	/**
109	* Set whether fields created from this custom field type has custom options set in options table
110	*
111	* @var boolean
112	*/
113	public static $has_options = false;
114
115	/**
116	* Set whether fields created from this custom field type can be auto-filled
117	*
118	* @var boolean
119	*/
120	public static $is_auto_fill = false;
121
122	/**
123	* Set whether fields created from this custom field type can be available for ticket list sorting
124	*
125	* @var boolean
126	*/
127	public static $is_sort = false;
128
129	/**
130	* Set whether fields created from this custom field type can have placeholder
131	*
132	* @var boolean
133	*/
134	public static $is_placeholder = false;
135
136	/**
137	* Set whether fields created from this custom field type is applicable for visibility conditions in create ticket form
138	*
139	* @var boolean
140	*/
141	public static $is_visibility_conditions = false;
142
143	/**
144	* Set whether fields created from this custom field type is applicable for macros
145	*
146	* @var boolean
147	*/
148	public static $has_macro = false;
149
150	/**
151	* Source list
152	*
153	* @var boolean
154	*/
155	public static $sources = array();
156
157	/**
158	* Set whether fields of this custom field type is applicalbe for search on ticket list page.
159	*
160	* @var boolean
161	*/
162	public static $is_search = false;
163
164	/**
165	* Initialize the class
166	*
167	* @return void
168	*/
169	public static function init() {
170
171	// Get object of this class.
172	add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
173
174	// ticket form.
175	add_filter( 'wpsc_create_ticket_data', array( __CLASS__, 'set_create_ticket_data' ), 10, 3 );
176
177	// create ticket data for rest api.
178	add_filter( 'wpsc_rest_create_ticket', array( __CLASS__, 'set_rest_ticket_data' ), 10, 3 );
179
180	// source list.
181	add_action( 'init', array( __CLASS__, 'load_last_reply_sources' ) );
182	}
183
184	/**
185	* Load current class to reference classes
186	*
187	* @param array $classes - Associative array of class names indexed by its slug.
188	* @return array
189	*/
190	public static function load_ref_class( $classes ) {
191
192	$classes[ self::$slug ] = array(
193	'class' => __CLASS__,
194	'save-key' => 'id',
195	);
196	return $classes;
197	}
198
199	/**
200	* Load last reply source list
201	*
202	* @return void
203	*/
204	public static function load_last_reply_sources() {
205
206	self::$sources = apply_filters(
207	'wpsc_last_reply_source_list',
208	array(
209	'browser' => __( 'Browser', 'supportcandy' ),
210	'rest-api' => 'REST API',
211	)
212	);
213	}
214
215	/**
216	* Print operators for ticket form filter
217	*
218	* @param WPSC_Custom_Field $cf - custom field object.
219	* @param array $filter - Existing filters (if any).
220	* @return void
221	*/
222	public static function get_operators( $cf, $filter = array() ) {
223	?>
224
225	<div class="item conditional">
226	<select class="operator" onchange="wpsc_tc_get_operand(this, '<?php echo esc_attr( $cf->slug ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_tc_get_operand' ) ); ?>');">
227	<option value=""><?php esc_attr_e( 'Compare As', 'supportcandy' ); ?></option>
228	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], '=' ); ?> value="="><?php esc_attr_e( 'Equals', 'supportcandy' ); ?></option>
229	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'IN' ); ?> value="IN"><?php esc_attr_e( 'Matches', 'supportcandy' ); ?></option>
230	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'NOT IN' ); ?> value="NOT IN"><?php esc_attr_e( 'Not Matches', 'supportcandy' ); ?></option>
231	</select>
232	</div>
233	<?php
234	}
235
236	/**
237	* Print operators for ticket form filter
238	*
239	* @param string $operator - condition operator on which operands should be returned.
240	* @param WPSC_Custom_Field $cf - custom field object.
241	* @param array $filter - Exising functions (if any).
242	* @return void
243	*/
244	public static function get_operands( $operator, $cf, $filter = array() ) {
245
246	$is_multiple = $operator !== '=' ? true : false;
247	$unique_id = uniqid( 'wpsc_' );
248	?>
249
250	<div class="item conditional operand single">
251	<select class="operand_val_1 <?php echo esc_attr( $unique_id ); ?>" <?php echo $is_multiple ? 'multiple' : ''; ?>>
252	<?php
253	foreach ( self::$sources as $key => $label ) {
254	$selected = '';
255	if (
256	isset( $filter['operand_val_1'] ) &&
257	(
258	( $is_multiple && in_array( $key, $filter['operand_val_1'] ) ) \|\|
259	( ! $is_multiple && $key == $filter['operand_val_1'] )
260	)
261	) {
262	$selected = 'selected';
263	}
264	?>
265	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $label ); ?></option>
266	<?php
267	}
268	?>
269	</select>
270	</div>
271	<script>jQuery('.operand_val_1.<?php echo esc_attr( $unique_id ); ?>').selectWoo();</script>
272	<?php
273	}
274
275	/**
276	* Parse filter and return sql query to be merged in ticket model query builder
277	*
278	* @param WPSC_Custom_Field $cf - custom field of this type.
279	* @param mixed $compare - comparison operator.
280	* @param mixed $val - value to compare.
281	* @return string
282	*/
283	public static function parse_filter( $cf, $compare, $val ) {
284
285	$str = '';
286
287	switch ( $compare ) {
288
289	case '=':
290	$str = 't.' . $cf->slug . '=\'' . esc_sql( $val ) . '\'';
291	break;
292
293	case 'IN':
294	$str = 'CONVERT(t.' . $cf->slug . ' USING utf8) IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
295	break;
296
297	case 'NOT IN':
298	$str = 'CONVERT(t.' . $cf->slug . ' USING utf8) NOT IN(\'' . implode( '\', \'', esc_sql( $val ) ) . '\')';
299	break;
300
301	default:
302	$str = '1=1';
303	}
304
305	return $str;
306	}
307
308	/**
309	* Check ticket condition
310	*
311	* @param array $condition - array with condition data.
312	* @param WPSC_Custom_Field $cf - custom field object.
313	* @param WPSC_Ticket $ticket - ticket object.
314	* @return boolean
315	*/
316	public static function is_valid_ticket_condition( $condition, $cf, $ticket ) {
317
318	$flag = true;
319	switch ( $condition['operator'] ) {
320
321	case '=':
322	$flag = $ticket->{$cf->slug} == $condition['operand_val_1'] ? true : false;
323	break;
324
325	case 'IN':
326	$flag = in_array( $ticket->{$cf->slug}, $condition['operand_val_1'] );
327	break;
328
329	case 'NOT IN':
330	$flag = ! in_array( $ticket->{$cf->slug}, $condition['operand_val_1'] );
331	break;
332
333	default:
334	$flag = true;
335	}
336
337	return $flag;
338	}
339
340	/**
341	* Check and return custom field value for new ticket to be created.
342	* This function is used by filter for set create ticket form and called directly by my-profile for each applicable custom fields.
343	* Ignore phpcs nonce issue as we already checked where it is called from.
344	*
345	* @param array $data - Array of values to to stored in ticket in an insert function.
346	* @param array $custom_fields - Array containing all applicable custom fields indexed by unique custom field types.
347	* @param boolean $is_my_profile - Whether it or not it is created from my-profile. This function is used by create ticket as well as my-profile. Due to customer fields handling is done same way, this flag gives apportunity to identify where it being called.
348	* @return array
349	*/
350	public static function set_create_ticket_data( $data, $custom_fields, $is_my_profile ) {
351
352	$data['last_reply_source'] = 'browser';
353	return $data;
354	}
355
356	/**
357	* Set create ticket data for rest api request
358	*
359	* @param array $data - create ticket data array.
360	* @param WP_REST_Request $request - rest request object.
361	* @param array $custom_fields - custom field objects indexed by unique custom field types.
362	* @return array
363	*/
364	public static function set_rest_ticket_data( $data, $request, $custom_fields ) {
365
366	$data['last_reply_source'] = 'rest-api';
367	return $data;
368	}
369
370	/**
371	* Return val field for meta query of this type of custom field
372	*
373	* @param array $condition - condition data.
374	* @return mixed
375	*/
376	public static function get_meta_value( $condition ) {
377
378	$operator = $condition['operator'];
379	switch ( $operator ) {
380
381	case '=':
382	case 'IN':
383	case 'NOT IN':
384	return $condition['operand_val_1'];
385	}
386	return false;
387	}
388
389	/**
390	* Print edit custom field properties
391	*
392	* @param WPSC_Custom_Fields $cf - custom field object.
393	* @param string $field_class - class name of field category.
394	* @return void
395	*/
396	public static function get_edit_custom_field_properties( $cf, $field_class ) {
397
398	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) :
399	?>
400	<div data-type="number" data-required="false" class="wpsc-input-group tl_width">
401	<div class="label-container">
402	<label for="">
403	<?php esc_attr_e( 'Ticket list width (pixels)', 'supportcandy' ); ?>
404	</label>
405	</div>
406	<input type="number" name="tl_width" value="<?php echo intval( $cf->tl_width ); ?>" autocomplete="off">
407	</div>
408	<?php
409	endif;
410	}
411
412	/**
413	* Set custom field properties. Can be used by add/edit custom field.
414	* Ignore phpcs nonce issue as we already checked where it is called from.
415	*
416	* @param WPSC_Custom_Field $cf - custom field object.
417	* @param string $field_class - class of field category.
418	* @return void
419	*/
420	public static function set_cf_properties( $cf, $field_class ) {
421
422	// tl_width!
423	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) {
424	$tl_width = isset( $_POST['tl_width'] ) ? intval( $_POST['tl_width'] ) : 0; // phpcs:ignore
425	$cf->tl_width = $tl_width ? $tl_width : 100;
426	}
427
428	// save!
429	$cf->save();
430	}
431
432	/**
433	* Returns printable ticket value for custom field. Can be used in export tickets, replace macros etc.
434	*
435	* @param WPSC_Custom_Field $cf - custom field object.
436	* @param WPSC_Ticket $ticket - ticket object.
437	* @param string $module - module name.
438	* @return string
439	*/
440	public static function get_ticket_field_val( $cf, $ticket, $module = '' ) {
441
442	$value = $ticket->{$cf->slug} && isset( self::$sources[ $ticket->{$cf->slug} ] ) ? self::$sources[ $ticket->{$cf->slug} ] : '';
443	return apply_filters( 'wpsc_ticket_field_val_last_reply_source', $value, $cf, $ticket, $module );
444	}
445
446	/**
447	* Print ticket value for given custom field on ticket list
448	*
449	* @param WPSC_Custom_Field $cf - custom field object.
450	* @param WPSC_Ticket $ticket - ticket object.
451	* @return void
452	*/
453	public static function print_tl_ticket_field_val( $cf, $ticket ) {
454
455	echo $ticket->{$cf->slug} && isset( self::$sources[ $ticket->{$cf->slug} ] ) ? esc_attr( self::$sources[ $ticket->{$cf->slug} ] ) : '';
456	}
457
458	/**
459	* Print ticket value for given custom field on widget
460	*
461	* @param WPSC_Custom_Field $cf - custom field object.
462	* @param WPSC_Ticket $ticket - ticket object.
463	* @return void
464	*/
465	public static function print_widget_ticket_field_val( $cf, $ticket ) {
466
467	echo $ticket->{$cf->slug} && isset( self::$sources[ $ticket->{$cf->slug} ] ) ? esc_attr( self::$sources[ $ticket->{$cf->slug} ] ) : esc_attr__( 'Not Applicable', 'supportcandy' );
468	}
469	}
470	endif;
471
472	WPSC_DF_Last_Reply_Source::init();
473