supportcandy / includes / admin / tickets / widgets / class-wpsc-itw-assigned-agents.php

class-wpsc-itw-assigned-agents.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.2, at includes/admin/tickets/widgets/class-wpsc-itw-assigned-agents.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_ITW_Assigned_Agents' ) ) :
7
8	final class WPSC_ITW_Assigned_Agents {
9
10	/**
11	* Initialize this class
12	*
13	* @return void
14	*/
15	public static function init() {
16
17	// get edit assigned agents.
18	add_action( 'wp_ajax_wpsc_it_get_edit_assigned_agents', array( __CLASS__, 'it_get_edit_assigned_agents' ) );
19	add_action( 'wp_ajax_nopriv_wpsc_it_get_edit_assigned_agents', array( __CLASS__, 'it_get_edit_assigned_agents' ) );
20	add_action( 'wp_ajax_wpsc_it_set_edit_assigned_agents', array( __CLASS__, 'set_edit_assigned_agents' ) );
21	add_action( 'wp_ajax_nopriv_wpsc_it_set_edit_assigned_agents', array( __CLASS__, 'set_edit_assigned_agents' ) );
22
23	// assigned agents.
24	add_action( 'wp_ajax_wpsc_get_tw_agents', array( __CLASS__, 'get_tw_agents' ) );
25	add_action( 'wp_ajax_wpsc_set_tw_agents', array( __CLASS__, 'set_tw_agents' ) );
26
27	// agent autocomplete assign cap access check.
28	add_action( 'wp_ajax_wpsc_agent_autocomplete_itw_assign', array( __CLASS__, 'agent_autocomplete_itw_assign' ) );
29	add_action( 'wp_ajax_nopriv_wpsc_agent_autocomplete_itw_assign', array( __CLASS__, 'agent_autocomplete_itw_assign' ) );
30	}
31
32	/**
33	* Prints body of current widget
34	*
35	* @param WPSC_Ticket $ticket - ticket object.
36	* @param array $settings - widget settings.
37	* @return void
38	*/
39	public static function print_widget( $ticket, $settings ) {
40
41	$current_user = WPSC_Current_User::$current_user;
42	if ( ! (
43	(
44	(
45	WPSC_Individual_Ticket::$view_profile == 'customer' \|\|
46	$ticket->customer->id == $current_user->customer->id
47	) &&
48	$settings['allow-customer']
49	) \|\|
50	( WPSC_Individual_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
51	) ) {
52	return;
53	}
54
55	$show_edit = (
56	$ticket->is_active &&
57	WPSC_Individual_Ticket::$view_profile == 'agent' &&
58	WPSC_Individual_Ticket::has_ticket_cap( 'aa' ) &&
59	! WPSC_Individual_Ticket::$is_restricted
60	);
61	self::render_widget( $ticket, $settings, $show_edit, false );
62	}
63
64	/**
65	* Prints body of current widget
66	*
67	* @param WPSC_Ticket $ticket - ticket object.
68	* @param array $settings - widget settings.
69	* @return void
70	*/
71	public static function print_archive_widget( $ticket, $settings ) {
72
73	$current_user = WPSC_Current_User::$current_user;
74	if ( ! (
75	(
76	(
77	WPSC_Individual_Archive_Ticket::$view_profile == 'customer' \|\|
78	$ticket->customer->id == $current_user->customer->id
79	) &&
80	$settings['allow-customer']
81	) \|\|
82	( WPSC_Individual_Archive_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
83	) ) {
84	return;
85	}
86	self::render_widget( $ticket, $settings, false, true );
87	}
88
89	/**
90	* Render widget
91	*
92	* @param WPSC_Ticket\|WPSC_Archive_Ticket $ticket - ticket object.
93	* @param array $settings - widget settings.
94	* @param bool $show_edit - show edit button.
95	* @param bool $is_archive - is archive ticket.
96	* @return void
97	*/
98	private static function render_widget( $ticket, $settings, $show_edit, $is_archive ) {
99	$title = $settings['title']
100	? WPSC_Translations::get( 'wpsc-twt-assignee', stripslashes( $settings['title'] ) )
101	: stripslashes( $settings['title'] );
102	?>
103	<div class="wpsc-it-widget wpsc-itw-assignee">
104	<div class="wpsc-widget-header">
105	<h2><?php echo esc_attr( $title ); ?></h2>
106	<?php
107	if ( $show_edit ) :
108	?>
109	<span onclick="wpsc_it_get_edit_assigned_agents(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_get_edit_assigned_agents' ) ); ?>')"><?php WPSC_Icons::get( 'edit' ); ?></span>
110	<?php
111	endif;
112	?>
113	<span class="wpsc-itw-toggle" data-widget="wpsc-itw-assignee"><?php WPSC_Icons::get( 'chevron-up' ); ?></span>
114	</div>
115	<div class="wpsc-widget-body">
116	<?php
117	$cf = WPSC_Custom_Field::get_cf_by_slug( 'assigned_agent' );
118	$cf->type::print_widget_ticket_field_val( $cf, $ticket );
119	do_action( 'wpsc_itw_assigned_agents', $ticket )
120	?>
121	</div>
122	</div>
123	<?php
124	}
125
126	/**
127	* Get edit assign agents
128	*
129	* @return void
130	*/
131	public static function it_get_edit_assigned_agents() {
132
133	if ( check_ajax_referer( 'wpsc_it_get_edit_assigned_agents', '_ajax_nonce', false ) != 1 ) {
134	wp_send_json_error( 'Unauthorized request!', 401 );
135	}
136
137	WPSC_Individual_Ticket::load_current_ticket();
138	if ( WPSC_Individual_Ticket::$is_restricted ) {
139	wp_send_json_error( 'Unauthorised request!', 401 );
140	}
141
142	$current_user = WPSC_Current_User::$current_user;
143	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'aa' ) ) ) {
144	wp_send_json_error( 'Something went wrong!', 401 );
145	}
146
147	$ticket = WPSC_Individual_Ticket::$ticket;
148
149	$widgets = get_option( 'wpsc-ticket-widget' );
150	$title = $widgets['assignee']['title'];
151
152	ob_start();
153	$unique_id = uniqid()
154	?>
155	<form action="#" onsubmit="return false;" class="change-assignee <?php echo esc_attr( $unique_id ); ?>">
156	<div class="wpsc-input-group" style="flex-direction:row; flex-wrap:nowrap;">
157	<div class="wpsc-input-group">
158	<div class="label-container">
159	<label for=""><?php esc_attr_e( 'Filter by', 'supportcandy' ); ?></label>
160	</div>
161	<select class="agent-filter-by">
162	<?php
163	$filter_by = apply_filters(
164	'wpsc_assignee_filter_by',
165	array(
166	'all' => esc_attr__( 'All', 'supportcandy' ),
167	)
168	);
169	foreach ( $filter_by as $key => $label ) :
170	?>
171	<option value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $label ); ?></option>
172	<?php
173	endforeach
174	?>
175	</select>
176	</div>
177	<div style="margin:5px;"></div>
178	<div class="wpsc-input-group">
179	<div class="label-container">
180	<label for=""><?php esc_attr_e( 'Sort by', 'supportcandy' ); ?></label>
181	</div>
182	<select class="agent-sort-by">
183	<option value="workload"><?php esc_attr_e( 'Workload', 'supportcandy' ); ?></option>
184	<option value="name"><?php esc_attr_e( 'Name', 'supportcandy' ); ?></option>
185	</select>
186	</div>
187	</div>
188	<div class="wpsc-input-group">
189	<div class="label-container">
190	<label for=""><?php esc_attr_e( 'Select agent(s)', 'supportcandy' ); ?></label>
191	</div>
192	<select class="<?php echo esc_attr( $unique_id ); ?>" multiple name="assignee[]">
193	<?php
194	$assignees = $ticket->assigned_agent;
195	foreach ( $assignees as $assignee ) :
196	?>
197	<option selected value="<?php echo esc_attr( $assignee->id ); ?>"><?php echo esc_attr( $assignee->name ); ?></option>
198	<?php
199	endforeach
200	?>
201	</select>
202	<script>
203	jQuery('select.<?php echo esc_attr( $unique_id ); ?>').selectWoo({
204	ajax: {
205	url: supportcandy.ajax_url,
206	dataType: 'json',
207	delay: 250,
208	data: function (params) {
209	return {
210	q: params.term, // search term
211	action: 'wpsc_agent_autocomplete_itw_assign',
212	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_agent_autocomplete_itw_assign' ) ); ?>',
213	filter_by: jQuery('select.agent-filter-by').val(),
214	sort_by: jQuery('select.agent-sort-by').val(),
215	isMultiple: 1,
216	ticket_id: <?php echo esc_attr( $ticket->id ); ?>
217	};
218	},
219	processResults: function (data, params) {
220	var terms = [];
221	if ( data ) {
222	jQuery.each( data, function( id, text ) {
223	terms.push( { id: text.id, text: text.title } );
224	});
225	}
226	return {
227	results: terms
228	};
229	},
230	cache: true
231	},
232	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
233	minimumInputLength: 0,
234	allowClear: false,
235	placeholder: ""
236	});
237	</script>
238	</div>
239	<?php do_action( 'wpsc_get_edit_assigned_agent_body', $ticket ); ?>
240	<input type="hidden" name="action" value="wpsc_it_set_edit_assigned_agents">
241	<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>">
242	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_edit_assigned_agents' ) ); ?>">
243	</form>
244	<?php
245	do_action( 'wpsc_get_edit_assigned_agent_footer' );
246	$body = ob_get_clean();
247
248	ob_start();
249	?>
250	<button class="wpsc-button small primary" onclick="wpsc_it_set_edit_assigned_agents(this, <?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( $unique_id ); ?>');">
251	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
252	</button>
253	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
254	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
255	</button>
256	<?php
257	$footer = ob_get_clean();
258
259	$response = array(
260	'title' => $title,
261	'body' => $body,
262	'footer' => $footer,
263	);
264	wp_send_json( $response );
265	}
266
267	/**
268	* Change assigned agent
269	*
270	* @return void
271	*/
272	public static function set_edit_assigned_agents() {
273
274	if ( check_ajax_referer( 'wpsc_it_set_edit_assigned_agents', '_ajax_nonce', false ) != 1 ) {
275	wp_send_json_error( 'Unauthorized request!', 401 );
276	}
277
278	WPSC_Individual_Ticket::load_current_ticket();
279	if ( WPSC_Individual_Ticket::$is_restricted ) {
280	wp_send_json_error( 'Unauthorised request!', 401 );
281	}
282
283	$current_user = WPSC_Current_User::$current_user;
284	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'aa' ) ) ) {
285	wp_send_json_error( 'Something went wrong!', 401 );
286	}
287
288	$ticket = WPSC_Individual_Ticket::$ticket;
289	if ( ! $ticket->is_active ) {
290	wp_send_json_error( 'Something went wrong!', 400 );
291	}
292
293	$prev = $ticket->assigned_agent;
294	$new_ids = isset( $_POST['assignee'] ) ? array_filter( array_map( 'intval', $_POST['assignee'] ) ) : array();
295
296	// Check whether all new agets exists.
297	$new = array();
298	foreach ( $new_ids as $id ) {
299	$agent = new WPSC_Agent( $id );
300	$new[] = $agent;
301	if ( ! $agent->id ) {
302	wp_send_json_error( 'Something went wrong!', 400 );
303	}
304	}
305
306	$prev_ids = array();
307	foreach ( $prev as $agent ) {
308	$prev_ids[] = $agent->id;
309	}
310
311	// Exit if there is no change.
312	if (
313	count( array_diff( $new_ids, $prev_ids ) ) === 0 &&
314	count( array_diff( $prev_ids, $new_ids ) ) === 0
315	) {
316	wp_die();
317	}
318
319	// Change assignee.
320	WPSC_Individual_Ticket::change_assignee( $prev, $new, $current_user->customer->id );
321
322	$response = array( 'viewPermission' => WPSC_Individual_Ticket::has_ticket_cap( 'view' ) ? 1 : 0 );
323	wp_send_json( $response, 200 );
324	}
325
326	/**
327	* Get agent
328	*/
329	public static function get_tw_agents() {
330
331	if ( ! WPSC_Functions::is_site_admin() ) {
332	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
333	}
334
335	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
336	$agents = $ticket_widgets['assignee'];
337	$title = $agents['title'];
338	$roles = get_option( 'wpsc-agent-roles', array() );
339	ob_start();
340	?>
341
342	<form action="#" onsubmit="return false;" class="wpsc-frm-edit-agents">
343	<div class="wpsc-input-group">
344	<div class="label-container">
345	<label for=""><?php esc_attr_e( 'Title', 'supportcandy' ); ?></label>
346	</div>
347	<input name="label" type="text" value="<?php echo esc_attr( $agents['title'] ); ?>" autocomplete="off">
348	</div>
349	<div class="wpsc-input-group">
350	<div class="label-container">
351	<label for=""><?php esc_attr_e( 'Enable', 'supportcandy' ); ?></label>
352	</div>
353	<select name="is_enable">
354	<option <?php selected( $agents['is_enable'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
355	<option <?php selected( $agents['is_enable'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
356	</select>
357	</div>
358	<div class="wpsc-input-group">
359	<div class="label-container">
360	<label for=""><?php esc_attr_e( 'Allowed for customer', 'supportcandy' ); ?></label>
361	</div>
362	<select id="allow-customer" name="allow-customer">
363	<option <?php selected( $agents['allow-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
364	<option <?php selected( $agents['allow-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
365	</select>
366	</div>
367	<div class="wpsc-input-group">
368	<div class="label-container">
369	<label for=""><?php esc_attr_e( 'Allowed agent roles', 'supportcandy' ); ?></label>
370	</div>
371	<select multiple id="wpsc-select-agents" name="agents[]" placeholder="search agent...">
372	<?php
373	foreach ( $roles as $key => $role ) :
374	$selected = in_array( $key, $agents['allowed-agent-roles'] ) ? 'selected="selected"' : ''
375	?>
376	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
377	<?php
378	endforeach;
379	?>
380	</select>
381	</div>
382	<script>
383	jQuery('#wpsc-select-agents').selectWoo({
384	allowClear: false,
385	placeholder: ""
386	});
387	</script>
388	<?php do_action( 'wpsc_get_ticket_info_body' ); ?>
389	<input type="hidden" name="action" value="wpsc_set_tw_agents">
390	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_tw_agents' ) ); ?>">
391	</form>
392	<?php
393	$body = ob_get_clean();
394
395	ob_start();
396	?>
397	<button class="wpsc-button small primary" onclick="wpsc_set_tw_agents(this);">
398	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
399	</button>
400	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
401	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
402	</button>
403	<?php
404	do_action( 'wpsc_get_tw_agents_widget_footer' );
405	$footer = ob_get_clean();
406
407	$response = array(
408	'title' => $title,
409	'body' => $body,
410	'footer' => $footer,
411	);
412	wp_send_json( $response );
413	}
414
415	/**
416	* Set Agents
417	*/
418	public static function set_tw_agents() {
419
420	if ( check_ajax_referer( 'wpsc_set_tw_agents', '_ajax_nonce', false ) != 1 ) {
421	wp_send_json_error( 'Unauthorized request!', 401 );
422	}
423
424	if ( ! WPSC_Functions::is_site_admin() ) {
425	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
426	}
427
428	$label = isset( $_POST['label'] ) ? sanitize_text_field( wp_unslash( $_POST['label'] ) ) : '';
429	if ( ! $label ) {
430	wp_die();
431	}
432
433	$is_enable = isset( $_POST['is_enable'] ) ? intval( $_POST['is_enable'] ) : 0;
434	$allow_for_customer = isset( $_POST['allow-customer'] ) ? intval( $_POST['allow-customer'] ) : 0;
435	$agents = isset( $_POST['agents'] ) ? array_filter( array_map( 'intval', $_POST['agents'] ) ) : array();
436
437	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
438
439	$ticket_widgets['assignee']['title'] = $label;
440	$ticket_widgets['assignee']['is_enable'] = $is_enable;
441	$ticket_widgets['assignee']['allow-customer'] = $allow_for_customer;
442	$ticket_widgets['assignee']['allowed-agent-roles'] = $agents;
443	update_option( 'wpsc-ticket-widget', $ticket_widgets );
444
445	// update custom field.
446	$cf = WPSC_Custom_Field::get_cf_by_slug( 'assigned_agent' );
447	$cf->name = $label;
448	$cf->save();
449
450	// remove string translations.
451	WPSC_Translations::remove( 'wpsc-twt-assignee' );
452	WPSC_Translations::add( 'wpsc-twt-assignee', stripslashes( $label ) );
453	wp_die();
454	}
455
456	/**
457	* Agent autocomplete assign agents
458	*
459	* @return void
460	*/
461	public static function agent_autocomplete_itw_assign() {
462
463	if ( check_ajax_referer( 'wpsc_agent_autocomplete_itw_assign', '_ajax_nonce', false ) !== 1 ) {
464	wp_send_json_error( 'Unauthorized request!', 401 );
465	}
466
467	$ticket_id = isset( $_GET['ticket_id'] ) ? intval( $_GET['ticket_id'] ) : 0;
468	$ticket = new WPSC_Ticket( $ticket_id );
469	if ( ! $ticket->id ) {
470	wp_send_json_error( 'Unauthorized request!', 401 );
471	}
472	WPSC_Individual_Ticket::$ticket = $ticket;
473
474	$current_user = WPSC_Current_User::$current_user;
475	if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'aa' ) ) ) {
476	wp_send_json_error( 'Unauthorized request!', 401 );
477	}
478
479	$filters = array();
480
481	$filters['term'] = isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : '';
482	$filters['filter_by'] = isset( $_GET['filter_by'] ) ? sanitize_text_field( wp_unslash( $_GET['filter_by'] ) ) : 'all';
483	$filters['sort_by'] = isset( $_GET['sort_by'] ) ? sanitize_text_field( wp_unslash( $_GET['sort_by'] ) ) : 'name';
484	$filters['isMultiple'] = isset( $_GET['isMultiple'] ) ? intval( wp_unslash( $_GET['isMultiple'] ) ) : 0;
485
486	$filters['isAgentgroup'] = 0;
487	if ( class_exists( 'WPSC_Agentgroups' ) ) {
488	$filters['isAgentgroup'] = isset( $_GET['isAgentgroup'] ) ? intval( $_GET['isAgentgroup'] ) : null;
489	}
490
491	$response = WPSC_Agent::agent_autocomplete( $filters );
492	wp_send_json( $response );
493	}
494	}
495	endif;
496
497	WPSC_ITW_Assigned_Agents::init();
498