supportcandy / includes / admin / tickets / widgets / class-wpsc-itw-ticket-info.php

class-wpsc-itw-ticket-info.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.2, at includes/admin/tickets/widgets/class-wpsc-itw-ticket-info.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_ITW_Ticket_Info' ) ) :
7
8	final class WPSC_ITW_Ticket_Info {
9
10	/**
11	* Initialize this class
12	*
13	* @return void
14	*/
15	public static function init() {
16
17	// Ticket Info.
18	add_action( 'wp_ajax_wpsc_get_tw_ticket_info', array( __CLASS__, 'get_tw_ticket_info' ) );
19	add_action( 'wp_ajax_wpsc_set_tw_ticket_info', array( __CLASS__, 'set_tw_ticket_info' ) );
20	}
21
22	/**
23	* Prints body of current widget
24	*
25	* @param WPSC_Ticket $ticket - ticket object.
26	* @param array $settings - widget settings.
27	* @return void
28	*/
29	public static function print_widget( $ticket, $settings ) {
30
31	$current_user = WPSC_Current_User::$current_user;
32	if ( ! (
33	WPSC_Individual_Ticket::$view_profile == 'agent' &&
34	in_array( $current_user->agent->role, $settings['allowed-agent-roles'] )
35	) ) {
36	return;
37	}
38	self::render_widget( $ticket, $settings, true, false );
39	}
40
41	/**
42	* Prints body of current widget
43	*
44	* @param WPSC_Ticket $ticket - ticket object.
45	* @param array $settings - widget settings.
46	* @return void
47	*/
48	public static function print_archive_widget( $ticket, $settings ) {
49
50	$current_user = WPSC_Current_User::$current_user;
51	if ( ! (
52	WPSC_Individual_Archive_Ticket::$view_profile == 'agent' &&
53	in_array( $current_user->agent->role, $settings['allowed-agent-roles'] )
54	) ) {
55	return;
56	}
57	self::render_widget( $ticket, $settings, false, true );
58	}
59
60	/**
61	* Render widget
62	*
63	* @param WPSC_Ticket\|WPSC_Archive_Ticket $ticket - ticket object.
64	* @param array $settings - widget settings.
65	* @param bool $show_edit - show edit button.
66	* @param bool $is_archive - is archive ticket.
67	* @return void
68	*/
69	private static function render_widget( $ticket, $settings, $show_edit, $is_archive ) {
70	$title = $settings['title']
71	? WPSC_Translations::get( 'wpsc-twt-ticket-info', stripslashes( $settings['title'] ) )
72	: stripslashes( $settings['title'] );
73
74	global $current_user;
75	?>
76	<div class="wpsc-it-widget wpsc-itw-ticket-info">
77	<div class="wpsc-widget-header">
78	<h2><?php echo esc_attr( $title ); ?></h2>
79	<span class="wpsc-itw-toggle" data-widget="wpsc-itw-ticket-info"><?php WPSC_Icons::get( 'chevron-up' ); ?></span>
80	</div>
81	<div class="wpsc-widget-body">
82	<div class="info-list-item">
83	<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'ip_address' ); ?>
84	<div class="info-label"><?php echo esc_attr( $cf->name ); ?>:</div>
85	<div class="info-val"><?php $cf->type::print_widget_ticket_field_val( $cf, $ticket ); ?></div>
86	</div>
87	<div class="info-list-item">
88	<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'source' ); ?>
89	<div class="info-label"><?php echo esc_attr( $cf->name ); ?>:</div>
90	<div class="info-val"><?php echo esc_attr( $cf->type::print_widget_ticket_field_val( $cf, $ticket ) ); ?></div>
91	</div>
92	<div class="info-list-item">
93	<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'browser' ); ?>
94	<div class="info-label"><?php echo esc_attr( $cf->name ); ?>:</div>
95	<div class="info-val"><?php echo esc_attr( $cf->type::print_widget_ticket_field_val( $cf, $ticket ) ); ?></div>
96	</div>
97	<div class="info-list-item">
98	<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'os' ); ?>
99	<div class="info-label"><?php echo esc_attr( $cf->name ); ?>:</div>
100	<div class="info-val"><?php echo esc_attr( $cf->type::print_widget_ticket_field_val( $cf, $ticket ) ); ?></div>
101	</div>
102	<?php
103	$misc = is_array( $ticket->misc ) ? $ticket->misc : array();
104	if ( ! empty( $misc['chat_session_id'] && $current_user->has_cap( 'manage_options' ) ) ) :
105	$chat_session_url = admin_url( 'admin.php?page=wpsc-ai-chatbot&session_id=' . absint( $misc['chat_session_id'] ) );
106	?>
107	<div class="info-list-item">
108	<div class="info-label"><?php esc_attr_e( 'Chat session', 'supportcandy' ); ?>:</div>
109	<div class="info-val"><a class="wpsc-link" href="<?php echo esc_url( $chat_session_url ); ?>" target="_blank"><?php echo esc_html( $misc['chat_session_id'] ); ?></a></div>
110	</div>
111	<?php endif; ?>
112	<?php do_action( 'wpsc_itw_ticket_info', $ticket ); ?>
113	</div>
114	</div>
115	<?php
116	}
117
118	/**
119	* Get ticket info
120	*/
121	public static function get_tw_ticket_info() {
122
123	if ( ! WPSC_Functions::is_site_admin() ) {
124	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
125	}
126
127	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
128	$ticket_info = $ticket_widgets['ticket-info'];
129	$title = $ticket_info['title'];
130	$roles = get_option( 'wpsc-agent-roles', array() );
131	ob_start();
132	?>
133
134	<form action="#" onsubmit="return false;" class="wpsc-frm-edit-ticket-info">
135	<div class="wpsc-input-group">
136	<div class="label-container">
137	<label for=""><?php esc_attr_e( 'Title', 'supportcandy' ); ?></label>
138	</div>
139	<input name="label" type="text" value="<?php echo esc_attr( $ticket_info['title'] ); ?>" autocomplete="off">
140	</div>
141	<div class="wpsc-input-group">
142	<div class="label-container">
143	<label for=""><?php esc_attr_e( 'Enable', 'supportcandy' ); ?></label>
144	</div>
145	<select name="is_enable">
146	<option <?php selected( $ticket_info['is_enable'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
147	<option <?php selected( $ticket_info['is_enable'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
148	</select>
149	</div>
150	<div class="wpsc-input-group">
151	<div class="label-container">
152	<label for=""><?php esc_attr_e( 'Allowed agent roles', 'supportcandy' ); ?></label>
153	</div>
154	<select multiple id="wpsc-select-agents" name="agents[]" placeholder="search agent...">
155	<?php
156	foreach ( $roles as $key => $role ) :
157	$selected = in_array( $key, $ticket_info['allowed-agent-roles'] ) ? 'selected="selected"' : ''
158	?>
159	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
160	<?php
161	endforeach;
162	?>
163	</select>
164	</div>
165	<script>
166	jQuery('#wpsc-select-agents').selectWoo({
167	allowClear: false,
168	placeholder: ""
169	});
170	</script>
171	<?php do_action( 'wpsc_get_ticket_info_body' ); ?>
172	<input type="hidden" name="action" value="wpsc_set_tw_ticket_info">
173	<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_tw_ticket_info' ) ); ?>">
174	</form>
175	<?php
176	$body = ob_get_clean();
177
178	ob_start();
179	?>
180	<button class="wpsc-button small primary" onclick="wpsc_set_tw_ticket_info(this);">
181	<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
182	</button>
183	<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
184	<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
185	</button>
186	<?php
187	do_action( 'wpsc_get_tw_ticket_info_widget_footer' );
188	$footer = ob_get_clean();
189
190	$response = array(
191	'title' => $title,
192	'body' => $body,
193	'footer' => $footer,
194	);
195	wp_send_json( $response );
196	}
197
198	/**
199	* Set ticket info
200	*/
201	public static function set_tw_ticket_info() {
202
203	if ( check_ajax_referer( 'wpsc_set_tw_ticket_info', '_ajax_nonce', false ) != 1 ) {
204	wp_send_json_error( 'Unauthorized request!', 401 );
205	}
206
207	if ( ! WPSC_Functions::is_site_admin() ) {
208	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
209	}
210
211	$label = isset( $_POST['label'] ) ? sanitize_text_field( wp_unslash( $_POST['label'] ) ) : '';
212	if ( ! $label ) {
213	wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
214	}
215
216	$is_enable = isset( $_POST['is_enable'] ) ? intval( $_POST['is_enable'] ) : 0;
217	$agents = isset( $_POST['agents'] ) ? array_filter( array_map( 'intval', $_POST['agents'] ) ) : array();
218
219	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
220	$ticket_widgets['ticket-info']['title'] = $label;
221	$ticket_widgets['ticket-info']['is_enable'] = $is_enable;
222	$ticket_widgets['ticket-info']['allowed-agent-roles'] = $agents;
223	update_option( 'wpsc-ticket-widget', $ticket_widgets );
224
225	// remove string translations.
226	WPSC_Translations::remove( 'wpsc-twt-ticket-info' );
227	WPSC_Translations::add( 'wpsc-twt-ticket-info', stripslashes( $label ) );
228	wp_die();
229	}
230	}
231	endif;
232
233	WPSC_ITW_Ticket_Info::init();
234