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<?php |
| 2 |
if ( ! defined( 'ABSPATH' ) ) { |
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exit; // Exit if accessed directly! |
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} |
| 5 |
|
| 6 |
if ( ! class_exists( 'WPSC_ITW_Change_Status' ) ) : |
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|
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final class WPSC_ITW_Change_Status { |
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|
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/** |
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* Initialize this class |
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* |
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* @return void |
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*/ |
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public static function init() { |
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|
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// get edit ticket status. |
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add_action( 'wp_ajax_wpsc_it_get_edit_ticket_status', array( __CLASS__, 'it_get_edit_ticket_status' ) ); |
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add_action( 'wp_ajax_nopriv_wpsc_it_get_edit_ticket_status', array( __CLASS__, 'it_get_edit_ticket_status' ) ); |
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add_action( 'wp_ajax_wpsc_it_set_edit_ticket_status', array( __CLASS__, 'it_set_edit_ticket_status' ) ); |
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add_action( 'wp_ajax_nopriv_wpsc_it_set_edit_ticket_status', array( __CLASS__, 'it_set_edit_ticket_status' ) ); |
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|
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// ticket status widget. |
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add_action( 'wp_ajax_wpsc_get_tw_ticket_status', array( __CLASS__, 'get_tw_ticket_status' ) ); |
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add_action( 'wp_ajax_wpsc_set_tw_ticket_status', array( __CLASS__, 'set_tw_ticket_status' ) ); |
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} |
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|
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/** |
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* Prints body of current widget |
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* |
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* @param WPSC_Ticket $ticket - ticket object. |
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* @param array $settings - widget settings. |
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* @return void |
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*/ |
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public static function print_widget( $ticket, $settings ) { |
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|
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$current_user = WPSC_Current_User::$current_user; |
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if ( ! ( |
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( |
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( |
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WPSC_Individual_Ticket::$view_profile == 'customer' || |
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$ticket->customer->id == $current_user->customer->id |
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) && |
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$settings['allow-customer'] |
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) || |
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( WPSC_Individual_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) ) |
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) ) { |
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return; |
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} |
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|
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$show_edit = ( |
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$ticket->is_active && |
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WPSC_Individual_Ticket::$view_profile == 'agent' && |
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WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) && |
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! WPSC_Individual_Ticket::$is_restricted |
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); |
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self::render_widget( $ticket, $settings, $show_edit, false ); |
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} |
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|
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/** |
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* Prints body of current widget |
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* |
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* @param WPSC_Ticket $ticket - ticket object. |
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* @param array $settings - widget settings. |
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* @return void |
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*/ |
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public static function print_archive_widget( $ticket, $settings ) { |
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|
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$current_user = WPSC_Current_User::$current_user; |
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if ( ! ( |
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( |
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( |
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WPSC_Individual_Archive_Ticket::$view_profile == 'customer' || |
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$ticket->customer->id == $current_user->customer->id |
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) && |
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$settings['allow-customer'] |
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) || |
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( WPSC_Individual_Archive_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) ) |
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) ) { |
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return; |
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} |
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self::render_widget( $ticket, $settings, false, true ); |
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} |
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|
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/** |
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* Render widget |
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* |
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* @param WPSC_Ticket|WPSC_Archive_Ticket $ticket - ticket object. |
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* @param array $settings - widget settings. |
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* @param bool $show_edit - show edit button. |
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* @param bool $is_archive - is archive ticket. |
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* @return void |
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*/ |
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private static function render_widget( $ticket, $settings, $show_edit, $is_archive ) { |
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$status = WPSC_Custom_Field::get_cf_by_slug( 'status' ); |
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$category = WPSC_Custom_Field::get_cf_by_slug( 'category' ); |
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$priority = WPSC_Custom_Field::get_cf_by_slug( 'priority' ); |
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|
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$title = $settings['title'] |
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? WPSC_Translations::get( 'wpsc-twt-change-status', stripslashes( $settings['title'] ) ) |
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: stripslashes( $settings['title'] ); |
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|
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$open_ticket_class = $is_archive ? 'WPSC_Individual_Archive_Ticket' : 'WPSC_Individual_Ticket'; |
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?> |
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<div class="wpsc-it-widget wpsc-itw-ticket-status"> |
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<div class="wpsc-widget-header"> |
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<h2><?php echo esc_attr( $title ); ?></h2> |
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<?php |
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if ( $show_edit ) : |
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?> |
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<span onclick="wpsc_it_get_edit_ticket_status(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_get_edit_ticket_status' ) ); ?>' )"><?php WPSC_Icons::get( 'edit' ); ?></span> |
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<?php |
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endif; |
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?> |
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<span class="wpsc-itw-toggle" data-widget="wpsc-itw-ticket-status"><?php WPSC_Icons::get( 'chevron-up' ); ?></span> |
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</div> |
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<div class="wpsc-widget-body"> |
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<div class="info-list-item"> |
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<div class="info-label"><?php echo esc_attr( $status->name ); ?>:</div> |
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<div class="info-val"><?php $status->type::print_widget_ticket_field_val( $category, $ticket ); ?></div> |
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</div> |
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<div class="info-list-item"> |
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<div class="info-label"><?php echo esc_attr( $category->name ); ?>:</div> |
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<div class="info-val"><?php $category->type::print_widget_ticket_field_val( $category, $ticket ); ?></div> |
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</div> |
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<?php |
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if ( |
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$open_ticket_class::$view_profile == 'agent' || |
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( $open_ticket_class::$view_profile == 'customer' && $settings['show-priority-to-customer'] ) |
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) : |
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?> |
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<div class="info-list-item"> |
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<div class="info-label"><?php echo esc_attr( $priority->name ); ?>:</div> |
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<div class="info-val"><?php $priority->type::print_widget_ticket_field_val( $priority, $ticket ); ?></div> |
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</div> |
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<?php |
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endif; |
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do_action( 'wpsc_itw_change_status', $ticket ) |
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?> |
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</div> |
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</div> |
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<?php |
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} |
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|
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/** |
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* Get edit ticket status,category and priority |
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* |
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* @return void |
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*/ |
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public static function it_get_edit_ticket_status() { |
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|
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if ( check_ajax_referer( 'wpsc_it_get_edit_ticket_status', '_ajax_nonce', false ) != 1 ) { |
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wp_send_json_error( 'Unauthorised request!', 401 ); |
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} |
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|
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WPSC_Individual_Ticket::load_current_ticket(); |
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if ( WPSC_Individual_Ticket::$is_restricted ) { |
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wp_send_json_error( 'Unauthorised request!', 401 ); |
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} |
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|
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$current_user = WPSC_Current_User::$current_user; |
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if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) ) { |
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wp_send_json_error( 'Something went wrong!', 400 ); |
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} |
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|
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$ticket = WPSC_Individual_Ticket::$ticket; |
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|
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$widgets = get_option( 'wpsc-ticket-widget' ); |
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$gs = get_option( 'wpsc-gs-general' ); |
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$tl_advanced = get_option( 'wpsc-tl-ms-advanced' ); |
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$title = $widgets['change-status']['title']; |
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|
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$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results']; |
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$categories = WPSC_Category::find( array( 'items_per_page' => 0 ) )['results']; |
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$priorities = WPSC_Priority::find( array( 'items_per_page' => 0 ) )['results']; |
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|
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$close_flag = in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) ? true : false; |
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|
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$allow_status = true; |
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if ( |
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( $ticket->status->id == $gs['close-ticket-status'] || in_array( $ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) ) && |
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! $close_flag |
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) { |
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$allow_status = false; |
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} |
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ob_start(); |
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?> |
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<form action="#" onsubmit="return false;" class="frm-edit-ticket-status"> |
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<?php |
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if ( $allow_status ) { |
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?> |
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<div class="wpsc-input-group"> |
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<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'status' ); ?> |
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<div class="label-container"> |
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<label for=""><?php echo esc_attr( $cf->name ); ?></label> |
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</div> |
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<select id="wpsc-select-it-ticket-status" name="status_id"> |
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<option value=""></option> |
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<?php |
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foreach ( $statuses as $status ) : |
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if ( |
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( $status->id == $gs['close-ticket-status'] || in_array( $status->id, $tl_advanced['closed-ticket-statuses'] ) ) && |
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! $close_flag |
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) { |
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continue; |
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} |
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?> |
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<option value="<?php echo esc_attr( $status->id ); ?>" <?php selected( $ticket->status->id, $status->id ); ?>><?php echo esc_attr( $status->name ); ?></option> |
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<?php |
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endforeach; |
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?> |
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</select> |
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<script> |
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jQuery('#wpsc-select-it-ticket-status').selectWoo({ |
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allowClear: true, |
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placeholder: "" |
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}); |
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</script> |
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</div> |
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<?php |
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} |
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?> |
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<div class="wpsc-input-group"> |
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<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'category' ); ?> |
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<div class="label-container"> |
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<label for=""><?php echo esc_attr( $cf->name ); ?></label> |
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</div> |
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<select id="wpsc-select-it-ticket-category" name="cat_id"> |
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<?php |
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foreach ( $categories as $category ) : |
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?> |
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<option value="<?php echo esc_attr( $category->id ); ?>" <?php selected( $ticket->category->id, $category->id ); ?>><?php echo esc_attr( $category->name ); ?></option> |
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<?php |
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endforeach; |
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?> |
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</select> |
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<script> |
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jQuery('#wpsc-select-it-ticket-category').selectWoo({ |
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allowClear: true, |
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placeholder: "" |
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}); |
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</script> |
| 243 |
</div> |
| 244 |
<div class="wpsc-input-group"> |
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<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'priority' ); ?> |
| 246 |
<div class="label-container"> |
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<label for=""><?php echo esc_attr( $cf->name ); ?></label> |
| 248 |
</div> |
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<select id="wpsc-select-it-ticket-priority" name="priority_id"> |
| 250 |
<?php |
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foreach ( $priorities as $priority ) : |
| 252 |
?> |
| 253 |
<option value="<?php echo esc_attr( $priority->id ); ?>" <?php selected( $ticket->priority->id, $priority->id ); ?>><?php echo esc_attr( $priority->name ); ?></option> |
| 254 |
<?php |
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endforeach; |
| 256 |
?> |
| 257 |
</select> |
| 258 |
<script> |
| 259 |
jQuery('#wpsc-select-it-ticket-priority').selectWoo({ |
| 260 |
allowClear: true, |
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placeholder: "" |
| 262 |
}); |
| 263 |
</script> |
| 264 |
</div> |
| 265 |
<?php do_action( 'wpsc_get_tw_ticket_status_body', $ticket ); ?> |
| 266 |
<input type="hidden" name="action" value="wpsc_it_set_edit_ticket_status"> |
| 267 |
<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>"> |
| 268 |
<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_edit_ticket_status' ) ); ?>"> |
| 269 |
</form> |
| 270 |
<?php |
| 271 |
do_action( 'wpsc_get_edit_status_footer', $ticket ); |
| 272 |
$body = ob_get_clean(); |
| 273 |
|
| 274 |
ob_start(); |
| 275 |
?> |
| 276 |
<button class="wpsc-button small primary" onclick="wpsc_it_set_edit_ticket_status(this, <?php echo esc_attr( $ticket->id ); ?>);"> |
| 277 |
<?php esc_attr_e( 'Submit', 'supportcandy' ); ?> |
| 278 |
</button> |
| 279 |
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();"> |
| 280 |
<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?> |
| 281 |
</button> |
| 282 |
<?php |
| 283 |
$footer = ob_get_clean(); |
| 284 |
|
| 285 |
$response = array( |
| 286 |
'title' => $title, |
| 287 |
'body' => $body, |
| 288 |
'footer' => $footer, |
| 289 |
); |
| 290 |
wp_send_json( $response ); |
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} |
| 292 |
|
| 293 |
/** |
| 294 |
* Set change status/category/priorities |
| 295 |
* |
| 296 |
* @return void |
| 297 |
*/ |
| 298 |
public static function it_set_edit_ticket_status() { |
| 299 |
|
| 300 |
if ( check_ajax_referer( 'wpsc_it_set_edit_ticket_status', '_ajax_nonce', false ) != 1 ) { |
| 301 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 302 |
} |
| 303 |
|
| 304 |
WPSC_Individual_Ticket::load_current_ticket(); |
| 305 |
if ( WPSC_Individual_Ticket::$is_restricted ) { |
| 306 |
wp_send_json_error( 'Unauthorised request!', 401 ); |
| 307 |
} |
| 308 |
|
| 309 |
$current_user = WPSC_Current_User::$current_user; |
| 310 |
if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) ) { |
| 311 |
wp_send_json_error( 'Something went wrong!', 400 ); |
| 312 |
} |
| 313 |
|
| 314 |
$ticket = WPSC_Individual_Ticket::$ticket; |
| 315 |
if ( ! $ticket->is_active ) { |
| 316 |
wp_send_json_error( 'Something went wrong!', 400 ); |
| 317 |
} |
| 318 |
|
| 319 |
$status_id = isset( $_POST['status_id'] ) && intval( $_POST['status_id'] ) ? intval( $_POST['status_id'] ) : $ticket->status->id; |
| 320 |
$cat_id = isset( $_POST['cat_id'] ) && intval( $_POST['cat_id'] ) ? intval( $_POST['cat_id'] ) : $ticket->category->id; |
| 321 |
$priority_id = isset( $_POST['priority_id'] ) && intval( $_POST['priority_id'] ) ? intval( $_POST['priority_id'] ) : $ticket->priority->id; |
| 322 |
|
| 323 |
$gs = get_option( 'wpsc-gs-general' ); |
| 324 |
$tl_advanced = get_option( 'wpsc-tl-ms-advanced' ); |
| 325 |
$close_flag = in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) ? true : false; |
| 326 |
|
| 327 |
// Check status. |
| 328 |
if ( |
| 329 |
$ticket->status->id != $status_id || |
| 330 |
( |
| 331 |
( $status_id == $gs['close-ticket-status'] || in_array( $status_id, $tl_advanced['closed-ticket-statuses'] ) ) && |
| 332 |
$close_flag && $ticket->status->id != $status_id |
| 333 |
) |
| 334 |
) { |
| 335 |
WPSC_Individual_Ticket::change_status( $ticket->status->id, $status_id, $current_user->customer->id ); |
| 336 |
} |
| 337 |
|
| 338 |
// Check category. |
| 339 |
if ( $ticket->category->id != $cat_id ) { |
| 340 |
WPSC_Individual_Ticket::change_category( $ticket->category->id, $cat_id, $current_user->customer->id ); |
| 341 |
} |
| 342 |
|
| 343 |
// Check priority. |
| 344 |
if ( $ticket->priority->id != $priority_id ) { |
| 345 |
WPSC_Individual_Ticket::change_priority( $ticket->priority->id, $priority_id, $current_user->customer->id ); |
| 346 |
} |
| 347 |
|
| 348 |
do_action( 'wpsc_change_status', WPSC_Individual_Ticket::$ticket ); |
| 349 |
|
| 350 |
wp_die(); |
| 351 |
} |
| 352 |
|
| 353 |
/** |
| 354 |
* Get Ticket Status |
| 355 |
*/ |
| 356 |
public static function get_tw_ticket_status() { |
| 357 |
|
| 358 |
if ( ! WPSC_Functions::is_site_admin() ) { |
| 359 |
wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 ); |
| 360 |
} |
| 361 |
|
| 362 |
$ticket_widgets = get_option( 'wpsc-ticket-widget', array() ); |
| 363 |
$change_status = $ticket_widgets['change-status']; |
| 364 |
$title = $change_status['title']; |
| 365 |
$roles = get_option( 'wpsc-agent-roles', array() ); |
| 366 |
ob_start(); |
| 367 |
?> |
| 368 |
|
| 369 |
<form action="#" onsubmit="return false;" class="wpsc-frm-edit-ticket-status"> |
| 370 |
<div class="wpsc-input-group"> |
| 371 |
<div class="label-container"> |
| 372 |
<label for=""><?php esc_attr_e( 'Title', 'supportcandy' ); ?></label> |
| 373 |
</div> |
| 374 |
<input name="label" type="text" value="<?php echo esc_attr( $change_status['title'] ); ?>" autocomplete="off"> |
| 375 |
</div> |
| 376 |
<div class="wpsc-input-group"> |
| 377 |
<div class="label-container"> |
| 378 |
<label for=""><?php esc_attr_e( 'Enable', 'supportcandy' ); ?></label> |
| 379 |
</div> |
| 380 |
<select name="is_enable"> |
| 381 |
<option <?php selected( $change_status['is_enable'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option> |
| 382 |
<option <?php selected( $change_status['is_enable'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option> |
| 383 |
</select> |
| 384 |
</div> |
| 385 |
<div class="wpsc-input-group"> |
| 386 |
<div class="label-container"> |
| 387 |
<label for=""><?php esc_attr_e( 'Allowed for customer', 'supportcandy' ); ?></label> |
| 388 |
</div> |
| 389 |
<select id="allow-customer" name="allow-customer"> |
| 390 |
<option <?php selected( $change_status['allow-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option> |
| 391 |
<option <?php selected( $change_status['allow-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option> |
| 392 |
</select> |
| 393 |
</div> |
| 394 |
<div class="wpsc-input-group"> |
| 395 |
<div class="label-container"> |
| 396 |
<label for=""><?php esc_attr_e( 'Allowed agent roles', 'supportcandy' ); ?></label> |
| 397 |
</div> |
| 398 |
<select multiple id="wpsc-select-agents" name="agents[]" placeholder="search agent..."> |
| 399 |
<?php |
| 400 |
foreach ( $roles as $key => $role ) : |
| 401 |
$selected = in_array( $key, $change_status['allowed-agent-roles'] ) ? 'selected="selected"' : '' |
| 402 |
?> |
| 403 |
<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option> |
| 404 |
<?php |
| 405 |
endforeach; |
| 406 |
?> |
| 407 |
</select> |
| 408 |
</div> |
| 409 |
<script> |
| 410 |
jQuery('#wpsc-select-agents').selectWoo({ |
| 411 |
allowClear: false, |
| 412 |
placeholder: "" |
| 413 |
}); |
| 414 |
</script> |
| 415 |
<div class="wpsc-input-group"> |
| 416 |
<div class="label-container"> |
| 417 |
<label for=""><?php esc_attr_e( 'Show priority to customer', 'supportcandy' ); ?></label> |
| 418 |
</div> |
| 419 |
<select id="show-priority-to-customer" name="show-priority-to-customer"> |
| 420 |
<option <?php selected( $change_status['show-priority-to-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option> |
| 421 |
<option <?php selected( $change_status['show-priority-to-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option> |
| 422 |
</select> |
| 423 |
</div> |
| 424 |
<?php do_action( 'wpsc_get_ticket_status_body' ); ?> |
| 425 |
<input type="hidden" name="action" value="wpsc_set_tw_ticket_status"> |
| 426 |
<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_tw_ticket_status' ) ); ?>"> |
| 427 |
</form> |
| 428 |
<?php |
| 429 |
$body = ob_get_clean(); |
| 430 |
|
| 431 |
ob_start(); |
| 432 |
?> |
| 433 |
<button class="wpsc-button small primary" onclick="wpsc_set_tw_ticket_status(this);"> |
| 434 |
<?php esc_attr_e( 'Submit', 'supportcandy' ); ?> |
| 435 |
</button> |
| 436 |
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();"> |
| 437 |
<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?> |
| 438 |
</button> |
| 439 |
<?php |
| 440 |
do_action( 'wpsc_get_tw_ticket_status_widget_footer' ); |
| 441 |
$footer = ob_get_clean(); |
| 442 |
|
| 443 |
$response = array( |
| 444 |
'title' => $title, |
| 445 |
'body' => $body, |
| 446 |
'footer' => $footer, |
| 447 |
); |
| 448 |
wp_send_json( $response ); |
| 449 |
} |
| 450 |
|
| 451 |
/** |
| 452 |
* Set Ticket Status Widget |
| 453 |
*/ |
| 454 |
public static function set_tw_ticket_status() { |
| 455 |
|
| 456 |
if ( check_ajax_referer( 'wpsc_set_tw_ticket_status', '_ajax_nonce', false ) != 1 ) { |
| 457 |
wp_send_json_error( 'Unauthorized request!', 401 ); |
| 458 |
} |
| 459 |
|
| 460 |
if ( ! WPSC_Functions::is_site_admin() ) { |
| 461 |
wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 ); |
| 462 |
} |
| 463 |
|
| 464 |
$label = isset( $_POST['label'] ) ? sanitize_text_field( wp_unslash( $_POST['label'] ) ) : ''; |
| 465 |
if ( ! $label ) { |
| 466 |
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 ); |
| 467 |
} |
| 468 |
|
| 469 |
$is_enable = isset( $_POST['is_enable'] ) ? intval( $_POST['is_enable'] ) : 0; |
| 470 |
$allow_for_customer = isset( $_POST['allow-customer'] ) ? intval( $_POST['allow-customer'] ) : 0; |
| 471 |
$agents = isset( $_POST['agents'] ) ? array_filter( array_map( 'intval', $_POST['agents'] ) ) : array(); |
| 472 |
$show_priority_to_customer = isset( $_POST['show-priority-to-customer'] ) ? intval( $_POST['show-priority-to-customer'] ) : 0; |
| 473 |
|
| 474 |
$ticket_widgets = get_option( 'wpsc-ticket-widget', array() ); |
| 475 |
|
| 476 |
$ticket_widgets['change-status']['title'] = $label; |
| 477 |
$ticket_widgets['change-status']['is_enable'] = $is_enable; |
| 478 |
$ticket_widgets['change-status']['allow-customer'] = $allow_for_customer; |
| 479 |
$ticket_widgets['change-status']['allowed-agent-roles'] = $agents; |
| 480 |
$ticket_widgets['change-status']['show-priority-to-customer'] = $show_priority_to_customer; |
| 481 |
update_option( 'wpsc-ticket-widget', $ticket_widgets ); |
| 482 |
|
| 483 |
// remove string translations. |
| 484 |
WPSC_Translations::remove( 'wpsc-twt-change-status' ); |
| 485 |
WPSC_Translations::add( 'wpsc-twt-change-status', stripslashes( $label ) ); |
| 486 |
wp_die(); |
| 487 |
} |
| 488 |
} |
| 489 |
endif; |
| 490 |
|
| 491 |
WPSC_ITW_Change_Status::init(); |
| 492 |
|