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SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent / 3.5.2
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent v3.5.2
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supportcandy / includes / custom-field-types / class-wpsc-cf-file-attachment-single.php

class-wpsc-cf-file-attachment-single.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.2, at includes/custom-field-types/class-wpsc-cf-file-attachment-single.php

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1 <?php
2 if ( ! defined( 'ABSPATH' ) ) {
3 exit; // Exit if accessed directly!
4 }
5
6 if ( ! class_exists( 'WPSC_CF_File_Attachment_Single' ) ) :
7
8 final class WPSC_CF_File_Attachment_Single {
9
10 /**
11 * Slug for this custom field type
12 *
13 * @var string
14 */
15 public static $slug = 'cf_file_attachment_single';
16
17 /**
18 * Set whether this custom field type is of type date
19 *
20 * @var boolean
21 */
22 public static $is_date = false;
23
24 /**
25 * Set whether this custom field type has applicable to date range
26 *
27 * @var boolean
28 */
29 public static $has_date_range = false;
30
31 /**
32 * Set whether this custom field type has multiple values
33 *
34 * @var boolean
35 */
36 public static $has_multiple_val = false;
37
38 /**
39 * Data type for column created in tickets table
40 *
41 * @var string
42 */
43 public static $data_type = 'INT NULL DEFAULT NULL';
44
45 /**
46 * Set whether this custom field type has reference to other class
47 *
48 * @var boolean
49 */
50 public static $has_ref = true;
51
52 /**
53 * Reference class for this custom field type so that its value(s) return with object or array of objects automatically. Empty string indicate no reference.
54 *
55 * @var string
56 */
57 public static $ref_class = 'wpsc_attachment';
58
59 /**
60 * Set whether this custom field field type is system default (no fields can be created from it).
61 *
62 * @var boolean
63 */
64 public static $is_default = false;
65
66 /**
67 * Set whether this field type has extra information that can be used in ticket form, edit custom fields, etc.
68 *
69 * @var boolean
70 */
71 public static $has_extra_info = true;
72
73 /**
74 * Set whether this custom field type can accept personal info.
75 *
76 * @var boolean
77 */
78 public static $has_personal_info = true;
79
80 /**
81 * Set whether fields created from this custom field type is allowed in create ticket form
82 *
83 * @var boolean
84 */
85 public static $is_ctf = true;
86
87 /**
88 * Set whether fields created from this custom field type is allowed in ticket list
89 *
90 * @var boolean
91 */
92 public static $is_list = false;
93
94 /**
95 * Set whether fields created from this custom field type is allowed in ticket filter
96 *
97 * @var boolean
98 */
99 public static $is_filter = false;
100
101 /**
102 * Set whether fields created from this custom field type can be given character limits
103 *
104 * @var boolean
105 */
106 public static $has_char_limit = false;
107
108 /**
109 * Set whether fields created from this custom field type has custom options set in options table
110 *
111 * @var boolean
112 */
113 public static $has_options = false;
114
115 /**
116 * Set whether fields created from this custom field type can be available for ticket list sorting
117 *
118 * @var boolean
119 */
120 public static $is_sort = false;
121
122 /**
123 * Set whether fields created from this custom field type can be auto-filled
124 *
125 * @var boolean
126 */
127 public static $is_auto_fill = false;
128
129 /**
130 * Set whether fields created from this custom field type can have placeholder
131 *
132 * @var boolean
133 */
134 public static $is_placeholder = false;
135
136 /**
137 * Set whether fields created from this custom field type is applicable for visibility conditions in create ticket form
138 *
139 * @var boolean
140 */
141 public static $is_visibility_conditions = false;
142
143 /**
144 * Set whether fields created from this custom field type is applicable for macros
145 *
146 * @var boolean
147 */
148 public static $has_macro = true;
149
150 /**
151 * Set whether fields of this custom field type is applicalbe for search on ticket list page.
152 *
153 * @var boolean
154 */
155 public static $is_search = true;
156
157 /**
158 * Initialize the class
159 *
160 * @return void
161 */
162 public static function init() {
163
164 // Get object of this class.
165 add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
166
167 // Set custom field type.
168 add_filter( 'wpsc_cf_types', array( __CLASS__, 'add_cf_type' ), 13 );
169
170 // ticket form.
171 add_action( 'wpsc_js_validate_ticket_form', array( __CLASS__, 'js_validate_ticket_form' ) );
172 add_filter( 'wpsc_create_ticket_data', array( __CLASS__, 'set_create_ticket_data' ), 10, 3 );
173
174 // create ticket data for rest api.
175 add_filter( 'wpsc_rest_create_ticket', array( __CLASS__, 'set_rest_ticket_data' ), 10, 3 );
176
177 // Add ticket id to attachmets after create ticket.
178 add_action( 'wpsc_create_new_ticket', array( __CLASS__, 'add_attachment_ticket_id' ), 1 );
179
180 // ticket search query.
181 add_filter( 'wpsc_ticket_search', array( __CLASS__, 'ticket_search' ), 10, 5 );
182 add_filter( 'wpsc_archive_ticket_search', array( __CLASS__, 'ticket_search' ), 10, 5 );
183 }
184
185 /**
186 * Load current class to reference classes
187 *
188 * @param array $classes - Associative array of class names indexed by its slug.
189 * @return array
190 */
191 public static function load_ref_class( $classes ) {
192
193 $classes[ self::$slug ] = array(
194 'class' => __CLASS__,
195 'save-key' => 'id',
196 );
197 return $classes;
198 }
199
200 /**
201 * Add custom field type to list
202 *
203 * @param array $cf_types - custom field types array.
204 * @return array
205 */
206 public static function add_cf_type( $cf_types ) {
207
208 $cf_types[ self::$slug ] = array(
209 'label' => esc_attr__( 'File Attachment (Single)', 'supportcandy' ),
210 'class' => __CLASS__,
211 );
212 return $cf_types;
213 }
214
215 /**
216 * Print ticket form field
217 *
218 * @param WPSC_Custom_Field $cf - Custom field object.
219 * @param array $tff - Array of ticket form field settings for this field.
220 * @return string
221 */
222 public static function print_tff( $cf, $tff ) {
223
224 $current_user = WPSC_Current_User::$current_user;
225 $unique_id = uniqid( 'wpsc_' );
226 $attachment = new WPSC_Attachment();
227 if ( $cf->field == 'customer' ) {
228 $attachment = $current_user->is_customer && $current_user->customer->{$cf->slug} ? $current_user->customer->{$cf->slug} : new WPSC_Attachment();
229 }
230
231 ob_start();?>
232 <div class="<?php echo esc_attr( WPSC_Functions::get_tff_classes( $cf, $tff ) ); ?>" data-cft="<?php echo esc_attr( self::$slug ); ?>">
233 <div class="wpsc-tff-label">
234 <span class="name"><?php echo esc_attr( $cf->name ); ?></span>
235 <?php
236 if ( $tff['is-required'] ) {
237 ?>
238 <span class="required-indicator">*</span>
239 <?php
240 }
241 ?>
242 </div>
243 <span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
244 <input
245 class="<?php echo esc_attr( $unique_id ); ?>"
246 type="file"
247 onchange="wpsc_set_attach_single(this, '<?php echo esc_attr( $unique_id ); ?>', '<?php echo esc_attr( $cf->slug ); ?>')"/>
248 <div class="<?php echo esc_attr( $unique_id ); ?> wpsc-editor-attachment-container">
249 <?php
250 if ( $attachment->id ) {
251 ?>
252 <div class="wpsc-editor-attachment upload-success">
253 <div class="attachment-label"><?php echo esc_attr( $attachment->name ); ?></div>
254 <div
255 class="attachment-remove"
256 onclick="wpsc_remove_attachment(this)"
257 data-single="true"
258 data-uniqueid="<?php echo esc_attr( $unique_id ); ?>">
259 <?php WPSC_Icons::get( 'times' ); ?>
260 </div>
261 <input type="hidden" name="<?php echo esc_attr( $cf->slug ); ?>[]" value="<?php echo esc_attr( $attachment->id ); ?>"/>
262 </div>
263 <?php
264 }
265 ?>
266 </div>
267 <?php
268 if ( $attachment->id ) :
269 ?>
270 <script>jQuery('input.<?php echo esc_attr( $unique_id ); ?>').hide();</script>
271 <?php
272 endif;
273 ?>
274 </div>
275 <?php
276 return ob_get_clean();
277 }
278
279 /**
280 * Validate this type field in create ticket
281 *
282 * @return void
283 */
284 public static function js_validate_ticket_form() {
285 ?>
286
287 case '<?php echo esc_attr( self::$slug ); ?>':
288 if (isRequired && customField.find('input[type=hidden]').length === 0) {
289 isValid = false;
290 }
291 break;
292 <?php
293 echo PHP_EOL;
294 }
295
296 /**
297 * Return custom field value in $_POST
298 * Ignore phpcs nonce issue as we already checked where it is called from.
299 *
300 * @param string $slug - Custom field slug.
301 * @param mixed $cf - Custom field object or false.
302 * @return mixed
303 */
304 public static function get_tff_value( $slug, $cf = false ) {
305
306 return isset( $_POST[ $slug ] ) && isset( $_POST[ $slug ][0] ) ? intval( $_POST[ $slug ][0] ) : 0; // phpcs:ignore
307 }
308
309 /**
310 * Check and return custom field value for new ticket to be created.
311 * This function is used by filter for set create ticket form and called directly by my-profile for each applicable custom fields.
312 * Ignore phpcs nonce issue as we already checked where it is called from.
313 *
314 * @param array $data - Array of values to to stored in ticket in an insert function.
315 * @param array $custom_fields - Array containing all applicable custom fields indexed by unique custom field types.
316 * @param boolean $is_my_profile - Whether it or not it is created from my-profile. This function is used by create ticket as well as my-profile. Due to customer fields handling is done same way, this flag gives apportunity to identify where it being called.
317 * @return array
318 */
319 public static function set_create_ticket_data( $data, $custom_fields, $is_my_profile ) {
320
321 if ( isset( $custom_fields[ self::$slug ] ) ) {
322 foreach ( $custom_fields[ self::$slug ] as $cf ) {
323 $value = self::get_tff_value( $cf->slug );
324 if ( $cf->field == 'ticket' ) {
325
326 $data[ $cf->slug ] = '';
327
328 if ( $value ) {
329 $attachment = new WPSC_Attachment( $value );
330 // Check if attachment is already active and linked to a ticket.
331 if ( ! ( $attachment->is_active && $attachment->ticket_id ) ) {
332 $attachment->is_active = 1;
333 $attachment->save();
334 $data[ $cf->slug ] = $value;
335 }
336 }
337 } elseif ( $cf->field == 'agentonly' ) {
338
339 $data[ $cf->slug ] = '';
340
341 } elseif ( $cf->field == 'customer' && $data['customer'] != 0 ) {
342
343 $tff = get_option( 'wpsc-tff' );
344 if ( ! $is_my_profile && ! isset( $tff[ $cf->slug ] ) ) {
345 continue;
346 }
347 $customer = new WPSC_Customer( $data['customer'] );
348 $existing_val = $customer->{$cf->slug} ? $customer->{$cf->slug}->id : null;
349 if ( $existing_val != $value ) {
350
351 $new_attach_id = '';
352 if ( $value ) {
353 $attachment = new WPSC_Attachment( $value );
354 if ( ! ( $attachment->is_active && $attachment->ticket_id ) ) {
355
356 $attachment->is_active = 1;
357 $attachment->source = 'cf';
358 $attachment->source_id = $cf->id;
359 $attachment->customer_id = $customer->id;
360 $attachment->save();
361
362 $new_attach_id = $attachment->id;
363 }
364 }
365
366 $customer->{$cf->slug} = $new_attach_id;
367 $customer->save();
368
369 // Set log for this change.
370 WPSC_Log::insert(
371 array(
372 'type' => 'customer',
373 'ref_id' => $customer->id,
374 'modified_by' => WPSC_Current_User::$current_user->customer->id,
375 'body' => wp_json_encode(
376 array(
377 'slug' => $cf->slug,
378 'prev' => $existing_val,
379 'new' => $new_attach_id,
380 )
381 ),
382 'date_created' => ( new DateTime() )->format( 'Y-m-d H:i:s' ),
383 )
384 );
385 }
386 }
387 }
388 }
389 return $data;
390 }
391
392 /**
393 * Set create ticket data for rest api request
394 *
395 * @param array $data - create ticket data array.
396 * @param WP_REST_Request $request - rest request object.
397 * @param array $custom_fields - custom field objects indexed by unique custom field types.
398 * @return array
399 */
400 public static function set_rest_ticket_data( $data, $request, $custom_fields ) {
401
402 $current_user = WPSC_Current_User::$current_user;
403 $tff = get_option( 'wpsc-tff' );
404
405 if ( isset( $custom_fields[ self::$slug ] ) ) {
406 foreach ( $custom_fields[ self::$slug ] as $cf ) {
407
408 if (
409 ! in_array( $cf->field, array( 'ticket', 'agentonly', 'customer' ) ) ||
410 ( $cf->field == 'customer' && ! isset( $tff[ $cf->slug ] ) )
411 ) {
412 continue;
413 }
414
415 $attachment = WPSC_Functions::sanitize_attachment( intval( $request->get_param( $cf->slug ) ) );
416
417 if ( in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ) {
418
419 if ( $cf->field == 'ticket' && $attachment ) {
420 $attachment = new WPSC_Attachment( $attachment );
421 // Check if attachment is already active and linked to a ticket.
422 if ( ! ( $attachment->is_active && $attachment->ticket_id ) ) {
423 $attachment->is_active = 1;
424 $attachment->save();
425 $data[ $cf->slug ] = $attachment->id;
426 }
427 }
428 } else {
429
430 $customer = new WPSC_Customer( $data['customer'] );
431 $existing_val = $customer->{$cf->slug};
432 $existing_val = $existing_val && $existing_val->id ? $existing_val->id : '';
433
434 if ( $attachment && $attachment != $existing_val ) {
435
436 $attachment = new WPSC_Attachment( $attachment );
437
438 if ( ! ( $attachment->is_active && $attachment->ticket_id ) ) {
439
440 $attachment->is_active = 1;
441 $attachment->source = 'cf';
442 $attachment->source_id = $cf->id;
443 $attachment->customer_id = $customer->id;
444 $attachment->save();
445
446 $customer->{$cf->slug} = $attachment;
447 $customer->save();
448
449 // Set log for this change.
450 WPSC_Log::insert(
451 array(
452 'type' => 'customer',
453 'ref_id' => $customer->id,
454 'modified_by' => $current_user->customer->id,
455 'body' => wp_json_encode(
456 array(
457 'slug' => $cf->slug,
458 'prev' => $existing_val,
459 'new' => $attachment->id,
460 )
461 ),
462 'date_created' => ( new DateTime() )->format( 'Y-m-d H:i:s' ),
463 )
464 );
465 }
466 }
467 }
468 }
469 }
470
471 return $data;
472 }
473
474 /**
475 * Add ticket search compatibility for fields of this custom field type.
476 *
477 * @param array $sql - Array of sql peices that can be joined later.
478 * @param array $filter - User filter.
479 * @param array $custom_fields - Custom fields array applicable for search.
480 * @param string $search - search string.
481 * @param array $allowed_search_fields - Allowed search fields.
482 * @return array
483 */
484 public static function ticket_search( $sql, $filter, $custom_fields, $search, $allowed_search_fields ) {
485
486 if ( isset( $custom_fields[ self::$slug ] ) ) {
487
488 $search_items = false;
489 foreach ( $custom_fields[ self::$slug ] as $cf ) {
490 if ( in_array( $cf->slug, $allowed_search_fields ) ) {
491 if ( ! $search_items ) {
492 $search_items = WPSC_Attachment::get_tl_search_string( $search );
493 if ( ! $search_items ) {
494 break;
495 }
496 }
497 $join_char = in_array( $cf->field, array( 'ticket', 'agentonly' ) ) ? 't.' : 'c.';
498 $sql[] = $join_char . $cf->slug . ' IN(' . implode( ', ', $search_items ) . ')';
499 }
500 }
501 }
502
503 return $sql;
504 }
505
506 /**
507 * Print edit ticket custom field in individual ticket
508 *
509 * @param WPSC_Custom_Field $cf - custom field object.
510 * @param WPSC_Ticket $ticket - ticket object.
511 * @return void
512 */
513 public static function print_edit_ticket_cf( $cf, $ticket ) {
514
515 $unique_id = uniqid( 'wpsc_' );
516 $attachment = $ticket->{$cf->slug} ? $ticket->{$cf->slug} : new WPSC_Attachment();
517 ?>
518 <div class="wpsc-tff wpsc-sm-12 wpsc-md-12 wpsc-lg-12 wpsc-visible wpsc-xs-12" data-cft="<?php echo esc_attr( self::$slug ); ?>">
519 <div class="wpsc-tff-label">
520 <span class="name"><?php echo esc_attr( $cf->name ); ?></span>
521 </div>
522 <?php
523 $extra_info = stripslashes( $cf->extra_info );
524 if ( $extra_info ) :
525 ?>
526 <span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
527 <?php
528 endif
529 ?>
530 <input
531 class="<?php echo esc_attr( $unique_id ); ?>"
532 type="file"
533 onchange="wpsc_set_attach_single(this, '<?php echo esc_attr( $unique_id ); ?>', '<?php echo esc_attr( $cf->slug ); ?>')"/>
534 <div class="<?php echo esc_attr( $unique_id ); ?> wpsc-editor-attachment-container">
535 <?php
536 if ( $attachment->id ) {
537 ?>
538 <div class="wpsc-editor-attachment upload-success">
539 <div class="attachment-label"><?php echo esc_attr( $attachment->name ); ?></div>
540 <div
541 class="attachment-remove"
542 onclick="wpsc_remove_attachment(this)"
543 data-single="true"
544 data-uniqueid="<?php echo esc_attr( $unique_id ); ?>">
545 <?php WPSC_Icons::get( 'times' ); ?>
546 </div>
547 <input type="hidden" name="<?php echo esc_attr( $cf->slug ); ?>[]" value="<?php echo esc_attr( $attachment->id ); ?>"/>
548 </div>
549 <?php
550 }
551 ?>
552 </div>
553 <?php
554 if ( $attachment->id ) :
555 ?>
556 <script>jQuery('input.<?php echo esc_attr( $unique_id ); ?>').hide();</script>
557 <?php
558 endif;
559 ?>
560 </div>
561 <?php
562 }
563
564 /**
565 * Set edit individual ticket for this custom field type.
566 * Ignore phpcs nonce issue as we already checked where it is called from.
567 *
568 * @param WPSC_Custom_Field $cf - custom field object.
569 * @param WPSC_Ticket $ticket - ticket object.
570 * @return WPSC_Ticket
571 */
572 public static function set_edit_ticket_cf( $cf, $ticket ) {
573
574 $prev = $ticket->{$cf->slug} ? $ticket->{$cf->slug}->id : '';
575 $new = isset( $_POST[ $cf->slug ] ) && isset( $_POST[ $cf->slug ][0] ) ? intval( $_POST[ $cf->slug ][0] ) : ''; // phpcs:ignore
576 if ( $new === 0 ) {
577 return $ticket;
578 }
579
580 // Exit if there is no change.
581 if ( $prev == $new ) {
582 return $ticket;
583 }
584
585 $new = new WPSC_Attachment( $new );
586 // Check if attachment is already active and linked to a ticket.
587 if ( ! ( $new->is_active && $new->ticket_id ) ) {
588 $new->is_active = 1;
589 $new->ticket_id = $ticket->id;
590 $new->source = 'cf';
591 $new->source_id = $cf->id;
592 $new->save();
593
594 // Change value.
595 $ticket->{$cf->slug} = $new->id;
596 $ticket->save();
597 }
598
599 return $ticket;
600 }
601
602 /**
603 * Modify ticket field value of this custom field type using rest api
604 *
605 * @param WPSC_Ticket $ticket - ticket object.
606 * @param WPSC_Custom_Field $cf - custom field.
607 * @param mixed $value - value to be set.
608 * @return void
609 */
610 public static function set_rest_edit_ticket_cf( $ticket, $cf, $value ) {
611
612 $id = WPSC_Functions::sanitize_attachment( intval( $value ) );
613 if ( ! $id ) {
614 return;
615 }
616
617 $attachment = new WPSC_Attachment( $id );
618
619 if ( is_object( $ticket->{$cf->slug} ) && $ticket->{$cf->slug}->id != $attachment->id ) {
620
621 // Check if attachment is already active and linked to a ticket.
622 if ( ! ( $attachment->is_active && $attachment->ticket_id ) ) {
623 $ticket->{$cf->slug} = $attachment->id;
624
625 $attachment->is_active = 1;
626 $attachment->source = 'cf';
627 $attachment->source_id = $cf->id;
628 $attachment->ticket_id = $ticket->id;
629 $attachment->save();
630 }
631 }
632 }
633
634 /**
635 * Insert log thread for this custom field type change
636 *
637 * @param WPSC_Custom_Field $cf - current custom field of this type.
638 * @param WPSC_Ticket $prev - ticket object before making any changes.
639 * @param WPSC_Ticket $new - ticket object after making changes.
640 * @param string $current_date - date string to be stored as create time.
641 * @param int $customer_id - current user customer id for blame.
642 * @return void
643 */
644 public static function insert_ticket_log( $cf, $prev, $new, $current_date, $customer_id ) {
645
646 // Exit if there is no change.
647 if ( $prev->{$cf->slug} == $new->{$cf->slug} ) {
648 return;
649 }
650
651 $prev_val = $prev->{$cf->slug} ? $prev->{$cf->slug}->id : '';
652 $new_val = $new->{$cf->slug} ? $new->{$cf->slug}->id : '';
653
654 $thread = WPSC_Thread::insert(
655 array(
656 'ticket' => $prev->id,
657 'customer' => $customer_id,
658 'type' => 'log',
659 'body' => wp_json_encode(
660 array(
661 'slug' => $cf->slug,
662 'prev' => $prev_val,
663 'new' => $new_val,
664 )
665 ),
666 'date_created' => $current_date,
667 'date_updated' => $current_date,
668 )
669 );
670 }
671
672 /**
673 * Return data for this custom field while creating duplicate ticket
674 *
675 * @param WPSC_Custom_Field $cf - custom field object.
676 * @param WPSC_Ticket $ticket - ticket object.
677 * @return mixed
678 */
679 public static function get_duplicate_ticket_data( $cf, $ticket ) {
680
681 return $ticket->{$cf->slug} ? WPSC_Individual_Ticket::get_duplicate_attachment_id( $ticket->{$cf->slug}->id ) : '';
682 }
683
684 /**
685 * Print edit field for this type in edit customer info
686 *
687 * @param WPSC_Custom_field $cf - custom field object.
688 * @param WPSC_Customer $customer - customer object.
689 * @param array $tff - ticket form field data.
690 * @return string
691 */
692 public static function print_edit_customer_info( $cf, $customer, $tff ) {
693
694 $unique_id = uniqid( 'wpsc_' );
695 $attachment = $customer->id && $customer->{$cf->slug} ? $customer->{$cf->slug} : new WPSC_Attachment();
696
697 ob_start();
698 ?>
699 <div class="<?php echo esc_attr( WPSC_Functions::get_tff_classes( $cf, $tff ) ); ?>" data-cft="<?php echo esc_attr( self::$slug ); ?>">
700 <div class="wpsc-tff-label">
701 <span class="name"><?php echo esc_attr( $cf->name ); ?></span>
702 </div>
703 <span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
704 <input
705 class="<?php echo esc_attr( $unique_id ); ?>"
706 type="file"
707 onchange="wpsc_set_attach_single(this, '<?php echo esc_attr( $unique_id ); ?>', '<?php echo esc_attr( $cf->slug ); ?>')"/>
708 <div class="<?php echo esc_attr( $unique_id ); ?> wpsc-editor-attachment-container">
709 <?php
710 if ( $attachment->id ) {
711 ?>
712 <div class="wpsc-editor-attachment upload-success">
713 <div class="attachment-label"><?php echo esc_attr( $attachment->name ); ?></div>
714 <div
715 class="attachment-remove"
716 onclick="wpsc_remove_attachment(this)"
717 data-single="true"
718 data-uniqueid="<?php echo esc_attr( $unique_id ); ?>">
719 <?php WPSC_Icons::get( 'times' ); ?>
720 </div>
721 <input type="hidden" name="<?php echo esc_attr( $cf->slug ); ?>[]" value="<?php echo esc_attr( $attachment->id ); ?>"/>
722 </div>
723 <?php
724 }
725 ?>
726 </div>
727 <?php
728 if ( $attachment->id ) {
729 ?>
730 <script>jQuery('input.<?php echo esc_attr( $unique_id ); ?>').hide();</script>
731 <?php
732 }
733 ?>
734 </div>
735 <?php
736 return ob_get_clean();
737 }
738
739 /**
740 * Add ticket id to attachments after create ticket
741 *
742 * @param WPSC_Ticket $ticket - ticket object.
743 * @return void
744 */
745 public static function add_attachment_ticket_id( $ticket ) {
746
747 foreach ( WPSC_Custom_Field::$custom_fields as $cf ) {
748
749 if (
750 $cf->type::$slug != self::$slug ||
751 $cf->field != 'ticket'
752 ) {
753 continue;
754 }
755
756 $attachment = $ticket->{$cf->slug};
757 if ( $attachment ) {
758 $attachment->ticket_id = $ticket->id;
759 $attachment->source = 'cf';
760 $attachment->source_id = $cf->id;
761 $attachment->save();
762 }
763 }
764 }
765
766 /**
767 * Print add new custom field setting properties
768 *
769 * @param string $field_class - Class name of the field.
770 * @return void
771 */
772 public static function get_add_new_custom_field_properties( $field_class ) {
773
774 if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
775 ?>
776 <div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
777 <div class="label-container">
778 <label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
779 </div>
780 <input name="extra_info" type="text" autocomplete="off" />
781 </div>
782 <?php
783 endif;
784
785 if ( in_array( 'is_personal_info', $field_class::$allowed_properties ) ) :
786 ?>
787 <div data-type="single-select" data-required="false" class="wpsc-input-group is_personal_info">
788 <div class="label-container">
789 <label for="">
790 <?php esc_attr_e( 'Has personal info', 'supportcandy' ); ?>
791 </label>
792 </div>
793 <select name="is_personal_info">
794 <option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
795 <option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
796 </select>
797 </div>
798 <?php
799 endif;
800
801 if ( in_array( 'allow_my_profile', $field_class::$allowed_properties ) ) :
802 ?>
803 <div data-type="single-select" data-required="false" class="wpsc-input-group allow_my_profile">
804 <div class="label-container">
805 <label for="">
806 <?php esc_attr_e( 'Allow in my profile?', 'supportcandy' ); ?>
807 </label>
808 </div>
809 <select name="allow_my_profile">
810 <option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
811 <option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
812 </select>
813 </div>
814 <?php
815 endif;
816
817 if ( in_array( 'allow_ticket_form', $field_class::$allowed_properties ) ) :
818 ?>
819 <div data-type="single-select" data-required="false" class="wpsc-input-group allow_ticket_form">
820 <div class="label-container">
821 <label for="">
822 <?php esc_attr_e( 'Allow in ticket form?', 'supportcandy' ); ?>
823 </label>
824 </div>
825 <select name="allow_ticket_form">
826 <option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
827 <option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
828 </select>
829 </div>
830 <?php
831 endif;
832 }
833
834 /**
835 * Print edit custom field properties
836 *
837 * @param WPSC_Custom_Fields $cf - custom field object.
838 * @param string $field_class - class name of field category.
839 * @return void
840 */
841 public static function get_edit_custom_field_properties( $cf, $field_class ) {
842
843 if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
844 ?>
845 <div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
846 <div class="label-container">
847 <label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
848 </div>
849 <input name="extra_info" type="text" value="<?php echo esc_attr( $cf->extra_info ); ?>" autocomplete="off" />
850 </div>
851 <?php
852 endif;
853
854 if ( in_array( 'is_personal_info', $field_class::$allowed_properties ) ) :
855 ?>
856 <div data-type="single-select" data-required="false" class="wpsc-input-group is_personal_info">
857 <div class="label-container">
858 <label for="">
859 <?php esc_attr_e( 'Has personal info', 'supportcandy' ); ?>
860 </label>
861 </div>
862 <select name="is_personal_info">
863 <option <?php selected( $cf->is_personal_info, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
864 <option <?php selected( $cf->is_personal_info, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
865 </select>
866 </div>
867 <?php
868 endif;
869
870 if ( in_array( 'allow_my_profile', $field_class::$allowed_properties ) ) :
871 ?>
872 <div data-type="single-select" data-required="false" class="wpsc-input-group allow_my_profile">
873 <div class="label-container">
874 <label for="">
875 <?php esc_attr_e( 'Allow in my profile?', 'supportcandy' ); ?>
876 </label>
877 </div>
878 <select name="allow_my_profile">
879 <option <?php selected( $cf->allow_my_profile, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
880 <option <?php selected( $cf->allow_my_profile, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
881 </select>
882 </div>
883 <?php
884 endif;
885
886 if ( in_array( 'allow_ticket_form', $field_class::$allowed_properties ) ) :
887 ?>
888 <div data-type="single-select" data-required="false" class="wpsc-input-group allow_ticket_form">
889 <div class="label-container">
890 <label for="">
891 <?php esc_attr_e( 'Allow in ticket form?', 'supportcandy' ); ?>
892 </label>
893 </div>
894 <select name="allow_ticket_form">
895 <option <?php selected( $cf->allow_ticket_form, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
896 <option <?php selected( $cf->allow_ticket_form, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
897 </select>
898 </div>
899 <?php
900 endif;
901 }
902
903 /**
904 * Set custom field properties. Can be used by add/edit custom field.
905 * Ignore phpcs nonce issue as we already checked where it is called from.
906 *
907 * @param WPSC_Custom_Field $cf - custom field object.
908 * @param string $field_class - class of field category.
909 * @return void
910 */
911 public static function set_cf_properties( $cf, $field_class ) {
912
913 // extra info.
914 if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) {
915 $cf->extra_info = isset( $_POST['extra_info'] ) ? sanitize_text_field( wp_unslash( $_POST['extra_info'] ) ) : ''; // phpcs:ignore
916 }
917
918 // personal info.
919 if ( in_array( 'is_personal_info', $field_class::$allowed_properties ) ) {
920 $cf->is_personal_info = isset( $_POST['is_personal_info'] ) ? intval( $_POST['is_personal_info'] ) : 0; // phpcs:ignore
921 }
922
923 // my-profile.
924 if ( in_array( 'allow_my_profile', $field_class::$allowed_properties ) ) {
925 $cf->allow_my_profile = isset( $_POST['allow_my_profile'] ) ? intval( $_POST['allow_my_profile'] ) : 0; // phpcs:ignore
926 }
927
928 // ticket form.
929 if ( in_array( 'allow_ticket_form', $field_class::$allowed_properties ) ) {
930 $cf->allow_ticket_form = isset( $_POST['allow_ticket_form'] ) ? intval( $_POST['allow_ticket_form'] ) : 0; // phpcs:ignore
931 }
932
933 // save!
934 $cf->save();
935 }
936
937 /**
938 * Returns printable ticket value for custom field. Can be used in export tickets, replace macros etc.
939 *
940 * @param WPSC_Custom_Field $cf - custom field object.
941 * @param WPSC_Ticket $ticket - ticket object.
942 * @param string $module - module name.
943 * @return string
944 */
945 public static function get_ticket_field_val( $cf, $ticket, $module = '' ) {
946
947 $attachment = $ticket->{$cf->slug};
948
949 $name = '';
950 if ( $attachment && $attachment->id ) {
951 WPSC_Macros::$attachments = array_merge( WPSC_Macros::$attachments, array( $attachment ) );
952
953 if ( $module == 'email-notification' ) {
954 $link = site_url( '/' ) . '?wpsc_attachment=' . $attachment->id . '&auth_code=' . $ticket->auth_code;
955 $name = '<a href= ' . $link . ' >' . $attachment->name . '</a>';
956 } else {
957 $name = $attachment->name;
958 }
959 }
960
961 return apply_filters( 'wpsc_ticket_field_val_attach_single', $name, $cf, $ticket, $module );
962 }
963
964 /**
965 * Print ticket value for given custom field on widget
966 *
967 * @param WPSC_Custom_Field $cf - custom field object.
968 * @param WPSC_Ticket $ticket - ticket object.
969 * @return void
970 */
971 public static function print_widget_ticket_field_val( $cf, $ticket ) {
972
973 $attachment = $ticket->{$cf->slug};
974 if ( ! $attachment->id ) {
975 return;
976 }
977 $unique_id = uniqid( 'wpsc_' );
978 ?>
979 <div class="<?php echo esc_attr( $unique_id ); ?>">
980 <div class="wpsc-attachment-item">
981 <?php
982 $download_url = site_url( '/' ) . '?wpsc_attachment=' . $attachment->id . '&auth_code=' . $ticket->auth_code;
983 ?>
984 <a class="wpsc-link" href="<?php echo esc_url( $download_url ); ?>" target="_blank">
985 <span class="wpsc-attachment-name"><?php echo esc_attr( $attachment->name ); ?></span></a>
986 </div>
987 </div>
988 <script>jQuery('.<?php echo esc_attr( $unique_id ); ?>').parent().addClass('fullwidth');</script>
989 <?php
990 }
991
992 /**
993 * Returns printable customer value for custom field. Can be used in export tickets, replace macros etc.
994 *
995 * @param WPSC_Custom_Field $cf - custom field object.
996 * @param WPSC_Customer $customer - customer object.
997 * @return string
998 */
999 public static function get_customer_field_val( $cf, $customer ) {
1000
1001 $attachment = $customer->{$cf->slug};
1002 return $attachment && $attachment->id ? $attachment->name : '';
1003 }
1004
1005 /**
1006 * Print customer value for given custom field on widget
1007 *
1008 * @param WPSC_Custom_Field $cf - custom field object.
1009 * @param WPSC_Customer $customer - customer object.
1010 * @return void
1011 */
1012 public static function print_widget_customer_field_val( $cf, $customer ) {
1013
1014 $attachment = $customer->{$cf->slug};
1015 if ( ! is_object( $attachment ) ) {
1016 return;
1017 }
1018 $unique_id = uniqid( 'wpsc_' );
1019 ?>
1020 <div class="<?php echo esc_attr( $unique_id ); ?>">
1021 <div class="wpsc-attachment-item">
1022 <?php
1023 $download_url = site_url( '/' ) . '?wpsc_attachment=' . $attachment->id;
1024 ?>
1025 <a class="wpsc-link" href="<?php echo esc_url( $download_url ); ?>" target="_blank">
1026 <span class="wpsc-attachment-name"><?php echo esc_attr( $attachment->name ); ?></span></a>
1027 </div>
1028 </div>
1029 <script>jQuery('.<?php echo esc_attr( $unique_id ); ?>').parent().addClass('fullwidth');</script>
1030 <?php
1031 }
1032
1033 /**
1034 * Print given value for custom field
1035 *
1036 * @param WPSC_Custom_Field $cf - custom field object.
1037 * @param mixed $val - value to convert and print.
1038 * @return void
1039 */
1040 public static function print_val( $cf, $val ) {
1041
1042 $attachment = is_object( $val ) ? $val : new WPSC_Attachment( $val );
1043 if ( ! $attachment->id ) {
1044 esc_attr_e( 'None', 'supportcandy' );
1045 return;
1046 }
1047 $ticket = new WPSC_Ticket( $attachment->ticket_id );
1048 ?>
1049 <div class="wpsc-attachment-item">
1050 <?php
1051 $download_url = site_url( '/' ) . '?wpsc_attachment=' . $attachment->id . '&auth_code=' . $ticket->auth_code;
1052 ?>
1053 <a class="wpsc-link" href="<?php echo esc_url( $download_url ); ?>" target="_blank">
1054 <span class="wpsc-attachment-name"><?php echo esc_attr( $attachment->name ); ?></span>
1055 </a>
1056 </div>
1057 <?php
1058 }
1059
1060 /**
1061 * Return printable value for history log macro
1062 *
1063 * @param WPSC_Custom_Field $cf - custom field object.
1064 * @param mixed $val - value to convert and return.
1065 * @return string
1066 */
1067 public static function get_history_log_val( $cf, $val ) {
1068
1069 $attachment = is_object( $val ) ? $val : new WPSC_Attachment( $val );
1070 return $attachment->id ? $attachment->name : esc_attr__( 'None', 'supportcandy' );
1071 }
1072
1073 /**
1074 * Return default value for custom field of this type
1075 *
1076 * @param WPSC_Custom_Field $cf - custom field object.
1077 * @return mixed
1078 */
1079 public static function get_default_value( $cf ) {
1080
1081 return '';
1082 }
1083
1084 /**
1085 * Print dashboard activity function
1086 *
1087 * @param WPSC_Custom_Field $cf - custom field object.
1088 * @param array $recent_logs - recent_logs object.
1089 * @param array $body - body object.
1090 * @param int $view - check if frontend.
1091 * @return string
1092 */
1093 public static function print_activity( $cf, $recent_logs, $body, $view ) {
1094
1095 $url = WPSC_Functions::get_ticket_url( $recent_logs->ticket->id, $view );
1096 if ( $body->new ) {
1097 $attachment = new WPSC_Attachment( $body->new );
1098 $url = site_url( '/' ) . '?wpsc_attachment=' . $attachment->id;
1099 $link = '<a class="wpsc-link" href=" ' . esc_url( $url ) . ' " target="_blank">' . $attachment->name . '</a>';
1100 } else {
1101 $link = 'None';
1102 }
1103 return esc_attr( $recent_logs->customer->name ) . ' updated the' . esc_attr( $cf->name ) . ' value of <a href="' . esc_attr( $url ) . '" target="_blank">#' . esc_attr( $recent_logs->ticket->id ) . '</a> to ' . wp_kses_post( $link );
1104 }
1105 }
1106 endif;
1107
1108 WPSC_CF_File_Attachment_Single::init();
1109