supportcandy / includes / custom-field-types / class-wpsc-df-assigned-agent.php

class-wpsc-df-assigned-agent.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.2, at includes/custom-field-types/class-wpsc-df-assigned-agent.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_DF_Assigned_Agent' ) ) :
7
8	final class WPSC_DF_Assigned_Agent {
9
10	/**
11	* Slug for this custom field type
12	*
13	* @var string
14	*/
15	public static $slug = 'df_assigned_agent';
16
17	/**
18	* Set whether this custom field type is of type date
19	*
20	* @var boolean
21	*/
22	public static $is_date = false;
23
24	/**
25	* Set whether this custom field type has applicable to date range
26	*
27	* @var boolean
28	*/
29	public static $has_date_range = false;
30
31	/**
32	* Set whether this custom field type has multiple values
33	*
34	* @var boolean
35	*/
36	public static $has_multiple_val = true;
37
38	/**
39	* Data type for column created in tickets table
40	*
41	* @var string
42	*/
43	public static $data_type = 'TEXT NULL DEFAULT NULL';
44
45	/**
46	* Set whether this custom field type has reference to other class
47	*
48	* @var boolean
49	*/
50	public static $has_ref = true;
51
52	/**
53	* Reference class for this custom field type so that its value(s) return with object or array of objects automatically. Empty string indicate no reference.
54	*
55	* @var string
56	*/
57	public static $ref_class = 'wpsc_agent';
58
59	/**
60	* Set whether this custom field field type is system default (no fields can be created from it).
61	*
62	* @var boolean
63	*/
64	public static $is_default = true;
65
66	/**
67	* Set whether this field type has extra information that can be used in ticket form, edit custom fields, etc.
68	*
69	* @var boolean
70	*/
71	public static $has_extra_info = true;
72
73	/**
74	* Set whether this custom field type can accept personal info.
75	*
76	* @var boolean
77	*/
78	public static $has_personal_info = false;
79
80	/**
81	* Set whether fields created from this custom field type is allowed in create ticket form
82	*
83	* @var boolean
84	*/
85	public static $is_ctf = true;
86
87	/**
88	* Set whether fields created from this custom field type is allowed in ticket list
89	*
90	* @var boolean
91	*/
92	public static $is_list = true;
93
94	/**
95	* Set whether fields created from this custom field type is allowed in ticket filter
96	*
97	* @var boolean
98	*/
99	public static $is_filter = true;
100
101	/**
102	* Set whether fields created from this custom field type can be given character limits
103	*
104	* @var boolean
105	*/
106	public static $has_char_limit = false;
107
108	/**
109	* Set whether fields created from this custom field type has custom options set in options table
110	*
111	* @var boolean
112	*/
113	public static $has_options = false;
114
115	/**
116	* Set whether fields created from this custom field type can be available for ticket list sorting
117	*
118	* @var boolean
119	*/
120	public static $is_sort = false;
121
122	/**
123	* Set whether fields created from this custom field type can be auto-filled
124	*
125	* @var boolean
126	*/
127	public static $is_auto_fill = true;
128
129	/**
130	* Set whether fields created from this custom field type can have placeholder
131	*
132	* @var boolean
133	*/
134	public static $is_placeholder = true;
135
136	/**
137	* Set whether fields created from this custom field type is applicable for visibility conditions in create ticket form
138	*
139	* @var boolean
140	*/
141	public static $is_visibility_conditions = true;
142
143	/**
144	* Set whether fields created from this custom field type is applicable for macros
145	*
146	* @var boolean
147	*/
148	public static $has_macro = true;
149
150	/**
151	* Set whether fields of this custom field type is applicalbe for search on ticket list page.
152	*
153	* @var boolean
154	*/
155	public static $is_search = false;
156
157	/**
158	* Initialize the class
159	*
160	* @return void
161	*/
162	public static function init() {
163
164	// Get object of this class.
165	add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
166
167	// TFF settings!
168	add_action( 'wpsc_get_add_new_tff', array( __CLASS__, 'get_add_new_tff' ) );
169	add_action( 'wpsc_jse_add_tff_change_field', array( __CLASS__, 'js_add_tff_change' ) );
170	add_filter( 'wpsc_tff_add_new', array( __CLASS__, 'set_add_new_tff' ), 10, 2 );
171	add_action( 'wpsc_get_edit_tff', array( __CLASS__, 'get_edit_tff' ), 10, 2 );
172	add_filter( 'wpsc_set_edit_tff', array( __CLASS__, 'set_edit_tff' ), 10, 2 );
173
174	// ticket form.
175	add_action( 'wpsc_js_validate_ticket_form', array( __CLASS__, 'js_validate_ticket_form' ) );
176	add_filter( 'wpsc_create_ticket_data', array( __CLASS__, 'set_create_ticket_data' ), 10, 3 );
177	add_action( 'wpsc_js_clear_value_hidden_fields', array( __CLASS__, 'js_clear_value_hidden_fields' ) );
178
179	// create ticket data for rest api.
180	add_filter( 'wpsc_rest_create_ticket', array( __CLASS__, 'set_rest_ticket_data' ), 10, 3 );
181
182	// Assign default agent if not already assigned.
183	add_action( 'wpsc_create_new_ticket', array( __CLASS__, 'assign_default_agent' ) );
184
185	// agent autocomplete filter access only.
186	add_action( 'wp_ajax_wpsc_agent_autocomplete_assigned_agent', array( __CLASS__, 'agent_autocomplete_assigned_agent' ) );
187	add_action( 'wp_ajax_nopriv_wpsc_agent_autocomplete_assigned_agent', array( __CLASS__, 'agent_autocomplete_assigned_agent' ) );
188
189	// autocomplete.
190	add_action( 'wp_ajax_wpsc_agent_autocomplete_df_aa', array( __CLASS__, 'agent_autocomplete_df_aa' ) );
191	add_action( 'wp_ajax_nopriv_wpsc_agent_autocomplete_df_aa', array( __CLASS__, 'agent_autocomplete_df_aa' ) );
192
193	// rest api.
194	add_filter( 'wpsc_rest_prevent_ticket_data', array( __CLASS__, 'rest_prevent_ticket_data' ) );
195
196	// Agent assign ticket to self.
197	add_action( 'wp_ajax_wpsc_self_assign_ticket', array( __CLASS__, 'self_assign_ticket' ) );
198	add_action( 'wp_ajax_nopriv_wpsc_self_assign_ticket', array( __CLASS__, 'self_assign_ticket' ) );
199
200	// Set custom field type.
201	add_filter( 'wpsc_default_cf_types', array( __CLASS__, 'default_cf_types' ), 4 );
202	}
203
204	/**
205	* Load current class to reference classes
206	*
207	* @param array $classes - Associative array of class names indexed by its slug.
208	* @return array
209	*/
210	public static function load_ref_class( $classes ) {
211
212	$classes[ self::$slug ] = array(
213	'class' => __CLASS__,
214	'save-key' => 'id',
215	);
216	return $classes;
217	}
218
219	/**
220	* Add default custom field type to list
221	*
222	* @param array $default_cf_types - default custom field types array.
223	* @return array
224	*/
225	public static function default_cf_types( $default_cf_types ) {
226	$default_cf_types[ self::$slug ] = array(
227	'label' => esc_attr__( 'Assigned Agent', 'supportcandy' ),
228	'class' => __CLASS__,
229	);
230	return $default_cf_types;
231	}
232
233	/**
234	* Print operators for ticket form filter
235	*
236	* @param WPSC_Custom_Field $cf - custom field object.
237	* @param array $filter - Existing filters (if any).
238	* @return void
239	*/
240	public static function get_operators( $cf, $filter = array() ) {
241	?>
242
243	<div class="item conditional">
244	<select class="operator" onchange="wpsc_tc_get_operand(this, '<?php echo esc_attr( $cf->slug ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_tc_get_operand' ) ); ?>');">
245	<option value=""><?php esc_attr_e( 'Compare As', 'supportcandy' ); ?></option>
246	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], '=' ); ?> value="="><?php esc_attr_e( 'Equals', 'supportcandy' ); ?></option>
247	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'IN' ); ?> value="IN"><?php esc_attr_e( 'Matches', 'supportcandy' ); ?></option>
248	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'NOT IN' ); ?> value="NOT IN"><?php esc_attr_e( 'Not Matches', 'supportcandy' ); ?></option>
249	</select>
250	</div>
251	<?php
252	}
253
254	/**
255	* Print operators for ticket form filter
256	*
257	* @param string $operator - condition operator on which operands should be returned.
258	* @param WPSC_Custom_Field $cf - custom field object.
259	* @param array $filter - Exising functions (if any).
260	* @return void
261	*/
262	public static function get_operands( $operator, $cf, $filter = array() ) {
263
264	$is_multiple = $operator !== '=' ? true : false;
265	$unique_id = uniqid( 'wpsc_' );
266	?>
267	<div class="item conditional operand single">
268	<select class="operand_val_1 <?php echo esc_attr( $unique_id ); ?>" <?php echo $is_multiple ? 'multiple' : ''; ?>>
269
270	<?php
271	if ( $is_multiple && isset( $filter['operand_val_1'] ) ) {
272
273	foreach ( $filter['operand_val_1'] as $agent_id ) {
274
275	if ( $agent_id == '0' ) {
276
277	?>
278	<option selected="selected" value="0"><?php esc_attr_e( 'None', 'supportcandy' ); ?></option>
279	<?php
280
281	} else {
282
283	$agent = new WPSC_Agent( intval( $agent_id ) )
284	?>
285	<option selected="selected" value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
286	<?php
287	}
288	}
289	}
290
291	if ( ! $is_multiple && isset( $filter['operand_val_1'] ) ) {
292
293	if ( $filter['operand_val_1'] == '0' ) {
294
295	?>
296	<option selected="selected" value="0"><?php esc_attr_e( 'None', 'supportcandy' ); ?></option>
297	<?php
298
299	} else {
300
301	$agent = new WPSC_Agent( intval( $filter['operand_val_1'] ) )
302	?>
303	<option selected="selected" value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
304	<?php
305	}
306	}
307	?>
308
309	</select>
310	</div>
311	<script>
312	jQuery('.operand_val_1.<?php echo esc_attr( $unique_id ); ?>').selectWoo({
313	ajax: {
314	url: supportcandy.ajax_url,
315	dataType: 'json',
316	delay: 250,
317	data: function (params) {
318	return {
319	q: params.term, // search term
320	page: params.page,
321	action: 'wpsc_agent_autocomplete_assigned_agent',
322	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_agent_autocomplete_assigned_agent' ) ); ?>',
323	};
324	},
325	processResults: function (data, params) {
326	var terms = [];
327	if ( data ) {
328	jQuery.each( data, function( id, text ) {
329	terms.push( { id: text.id, text: text.title } );
330	});
331	}
332	return {
333	results: terms
334	};
335	},
336	cache: true
337	},
338	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
339	minimumInputLength: 0
340	});
341	</script>
342	<?php
343	}
344
345	/**
346	* Check whether or not given condition is valid when it compared with given value.
347	*
348	* @param array $condition - condition data.
349	* @param WPSC_Custom_Field $cf - custom field object.
350	* @param mixed $assigned_agents - value to comapre.
351	* @return boolean
352	*/
353	public static function is_valid( $condition, $cf, $assigned_agents ) {
354
355	$response = false;
356	switch ( $condition['operator'] ) {
357
358	case '=':
359	if ( $condition['operand_val_1'] == 0 ) {
360	$response = ! $assigned_agents ? true : false;
361	} else {
362	$response = in_array( $condition['operand_val_1'], $assigned_agents );
363	}
364	break;
365
366	case 'IN':
367	$flag = false;
368	foreach ( $condition['operand_val_1'] as $agent ) {
369
370	if ( ( $agent == 0 && ! $assigned_agents ) \|\|
371	in_array( $agent, $assigned_agents )
372	) {
373	$flag = true;
374	break;
375	}
376	}
377	$response = $flag;
378	break;
379
380	case 'NOT IN':
381	$flag = true;
382	foreach ( $condition['operand_val_1'] as $agent ) {
383
384	if ( ( $agent == 0 && ! $assigned_agents ) \|\|
385	in_array( $agent, $assigned_agents )
386	) {
387	$flag = false;
388	break;
389	}
390	}
391	$response = $flag;
392	break;
393	}
394	return $response;
395	}
396
397	/**
398	* Parse filter and return sql query to be merged in ticket model query builder
399	*
400	* @param WPSC_Custom_Field $cf - custom field of this type.
401	* @param mixed $compare - comparison operator.
402	* @param mixed $val - value to compare.
403	* @return string
404	*/
405	public static function parse_filter( $cf, $compare, $val ) {
406
407	// Whitelist column.
408	$column = 't.' . sanitize_key( $cf->slug );
409
410	/**
411	* Normalize agent IDs:
412	* - Empty / 0 => '^$'
413	* - Force integers
414	*/
415	$normalize_ids = static function ( $values ) {
416	$values = is_array( $values ) ? $values : array( $values );
417	$ids = array();
418	foreach ( $values as $id ) {
419	if ( $id === '' \|\| $id === '0' \|\| $id === 0 ) {
420	$ids[] = '^$';
421	} else {
422	$id = absint( $id );
423	if ( $id ) {
424	$ids[] = (string) $id;
425	}
426	}
427	}
428	return array_unique( $ids );
429	};
430
431	switch ( $compare ) {
432
433	case '=':
434	$ids = $normalize_ids( $val );
435	if ( empty( $ids ) ) {
436	return '1=0';
437	}
438
439	$pattern = count( $ids ) === 1
440	? $ids[0]
441	: '(' . implode( '\|', $ids ) . ')';
442
443	return "{$column} RLIKE '(^\|[\|]){$pattern}($\|[\|])'";
444
445	case 'IN':
446	$ids = $normalize_ids( $val );
447	if ( empty( $ids ) ) {
448	return '1=0';
449	}
450
451	$pattern = '(' . implode( '\|', $ids ) . ')';
452	return "{$column} RLIKE '(^\|[\|]){$pattern}($\|[\|])'";
453
454	case 'NOT IN':
455	$ids = $normalize_ids( $val );
456	if ( empty( $ids ) ) {
457	return '1=1';
458	}
459
460	$pattern = '(' . implode( '\|', $ids ) . ')';
461	return "{$column} NOT RLIKE '(^\|[\|]){$pattern}($\|[\|])'";
462
463	default:
464	return '1=1';
465	}
466	}
467
468	/**
469	* Check ticket condition
470	*
471	* @param array $condition - array with condition data.
472	* @param WPSC_Custom_Field $cf - custom field object.
473	* @param WPSC_Ticket $ticket - ticket object.
474	* @return boolean
475	*/
476	public static function is_valid_ticket_condition( $condition, $cf, $ticket ) {
477
478	$flag = true;
479	$agent_ids = array_filter(
480	array_map(
481	fn( $agent ) => $agent->id,
482	$ticket->{$cf->slug}
483	)
484	);
485
486	switch ( $condition['operator'] ) {
487
488	case '=':
489	if ( $condition['operand_val_1'] == 0 ) {
490	$flag = ! $agent_ids ? true : false;
491	} else {
492	$flag = in_array( $condition['operand_val_1'], $agent_ids ) ? true : false;
493	}
494	break;
495
496	case 'IN':
497	if ( ! $agent_ids ) {
498	$flag = in_array( '0', $condition['operand_val_1'] ) ? true : false;
499	} else {
500
501	$flag = false;
502	foreach ( $agent_ids as $id ) {
503	if ( in_array( $id, $condition['operand_val_1'] ) ) {
504	$flag = true;
505	break;
506	}
507	}
508	}
509	break;
510
511	case 'NOT IN':
512	if ( ! $agent_ids ) {
513	$flag = ! in_array( '0', $condition['operand_val_1'] ) ? true : false;
514	} else {
515
516	foreach ( $agent_ids as $id ) {
517	if ( in_array( $id, $condition['operand_val_1'] ) ) {
518	$flag = false;
519	break;
520	}
521	}
522	}
523	break;
524
525	default:
526	$flag = true;
527	}
528
529	return $flag;
530	}
531
532	/**
533	* Print ticket form field
534	*
535	* @param WPSC_Custom_Field $cf - Custom field object.
536	* @param array $tff - Array of ticket form field settings for this field.
537	* @return string
538	*/
539	public static function print_tff( $cf, $tff ) {
540
541	$current_user = WPSC_Current_User::$current_user;
542	$is_multiple = $tff['is_multiple'] ? true : false;
543	$allowed_user = $tff['allowed_user'];
544
545	if ( ! (
546	( $current_user->is_agent && in_array( $allowed_user, array( 'agent', 'both' ) ) ) \|\|
547	( ! $current_user->is_agent && in_array( $allowed_user, array( 'customer', 'both' ) ) )
548	) ) {
549	return;
550	}
551
552	$unique_id = uniqid( 'wpsc_' );
553	$default_val = $cf->is_auto_fill && $cf->default_value ? $cf->default_value : array();
554
555	ob_start();
556
557	?>
558	<div class="<?php echo esc_attr( WPSC_Functions::get_tff_classes( $cf, $tff ) ); ?>" data-cft="<?php echo esc_attr( self::$slug ); ?>">
559
560	<div class="wpsc-tff-label">
561	<span class="name"><?php echo esc_attr( $cf->name ); ?></span>
562
563	<?php
564	if ( $tff['is-required'] ) {
565	?>
566	<span class="required-indicator">*</span>
567	<?php
568	}
569	?>
570
571	</div>
572
573	<span class="extra-info"><?php echo esc_attr( $cf->extra_info ); ?></span>
574
575	<select class="<?php echo esc_attr( $unique_id ); ?>" name="<?php echo esc_attr( $cf->slug ); ?>[]" onchange="wpsc_check_tff_visibility()" <?php echo $is_multiple ? 'multiple' : ''; ?>>
576
577	<?php
578	if ( ! $tff['is_ajax'] ) {
579
580	$agents = WPSC_Agent::find(
581	array(
582	'items_per_page' => 0,
583	'meta_query' => array(
584	'relation' => 'AND',
585	array(
586	'slug' => 'is_active',
587	'compare' => '=',
588	'val' => 1,
589	),
590	),
591	)
592	)['results'];
593
594	foreach ( $agents as $agent ) {
595
596	$selected = in_array( $agent->id, $default_val ) ? 'selected' : ''
597
598	?>
599	<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
600	<?php
601
602	}
603	} else {
604
605	foreach ( $default_val as $agent_id ) {
606
607	$agent = new WPSC_Agent( $agent_id );
608
609	?>
610	<option selected value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
611	<?php
612
613	}
614	}
615	?>
616	</select>
617	<script>
618
619	jQuery('select.<?php echo esc_attr( $unique_id ); ?>').selectWoo(
620	<?php
621	if ( $tff['is_ajax'] ) :
622	?>
623
624	{
625	ajax: {
626	url: supportcandy.ajax_url,
627	dataType: 'json',
628	delay: 250,
629	data: function (params) {
630	return {
631	q: params.term, // search term
632	page: params.page,
633	action: 'wpsc_agent_autocomplete_df_aa',
634	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_agent_autocomplete_df_aa' ) ); ?>',
635	isMultiple: 1,
636	};
637	},
638	processResults: function (data, params) {
639	var terms = [];
640	if ( data ) {
641	jQuery.each( data, function( id, text ) {
642	terms.push( { id: text.id, text: text.title } );
643	});
644	}
645	return {
646	results: terms
647	};
648	},
649	cache: true
650	},
651	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
652	minimumInputLength: 0,
653	allowClear: false,
654	placeholder: "<?php echo esc_attr( $cf->placeholder_text ); ?>"
655	}
656	<?php
657	endif;
658	?>
659	);
660	</script>
661	</div>
662	<?php
663	return ob_get_clean();
664	}
665
666	/**
667	* Validate this type field in create ticket
668	*
669	* @return void
670	*/
671	public static function js_validate_ticket_form() {
672	?>
673
674	case '<?php echo esc_attr( self::$slug ); ?>':
675	var val = customField.find('select').first().val();
676	if (isRequired && (!val \|\| val.length === 0)) {
677	isValid = false;
678	}
679	break;
680	<?php
681	echo PHP_EOL;
682	}
683
684	/**
685	* Return custom field value in $_POST
686	* Ignore phpcs nonce issue as we already checked where it is called from.
687	*
688	* @param string $slug - Custom field slug.
689	* @param mixed $cf - Custom field object or false.
690	* @return mixed
691	*/
692	public static function get_tff_value( $slug, $cf = false ) {
693
694	if ( isset( $_POST[ $slug ] ) ) { // phpcs:ignore
695	$assignee = array_map( 'intval', $_POST[ $slug ] ); // phpcs:ignore
696	return array_unique(
697	array_filter(
698	array_map(
699	function ( $id ) {
700	$agent = new WPSC_Agent( $id );
701	return $agent->id ? $agent->id : false;
702	},
703	$assignee
704	)
705	)
706	);
707	}
708
709	return array();
710	}
711
712	/**
713	* Print tff fields related to assigned agent in add new tff
714	*
715	* @param string $unique_id - unique id for the tff form.
716	* @return void
717	*/
718	public static function get_add_new_tff( $unique_id ) {
719
720	?>
721	<div class="wpsc-input-group is-ajax <?php echo esc_attr( $unique_id ); ?>" style="display: none;">
722	<div class="label-container">
723	<label for=""><?php esc_attr_e( 'Ajax loading of results?', 'supportcandy' ); ?></label>
724	</div>
725	<select name="is-ajax">
726	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
727	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
728	</select>
729	</div>
730
731	<div class="wpsc-input-group is-multiple <?php echo esc_attr( $unique_id ); ?>" style="display: none;">
732	<div class="label-container">
733	<label for=""><?php esc_attr_e( 'Is multiple?', 'supportcandy' ); ?></label>
734	</div>
735	<select name="is-multiple">
736	<option value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
737	<option value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
738	</select>
739	</div>
740
741	<div class="wpsc-input-group allowed-user <?php echo esc_attr( $unique_id ); ?>" style="display: none;">
742	<div class="label-container">
743	<label for=""><?php esc_attr_e( 'Allowed user', 'supportcandy' ); ?></label>
744	</div>
745	<select name="allowed-user">
746	<option value="agent"><?php esc_attr_e( 'Agent', 'supportcandy' ); ?></option>
747	<option value="customer"><?php esc_attr_e( 'Customer', 'supportcandy' ); ?></option>
748	<option value="both"><?php esc_attr_e( 'Both', 'supportcandy' ); ?></option>
749	</select>
750	</div>
751	<?php
752	}
753
754	/**
755	* Change event callback extension for tff add new field
756	*
757	* @param string $unique_id - unique id for the tff form.
758	* @return void
759	*/
760	public static function js_add_tff_change( $unique_id ) {
761	?>
762
763	// Assigned agent
764	if (slug == 'assigned_agent') {
765	jQuery('div.allowed-user.<?php echo esc_attr( $unique_id ); ?>').show();
766	jQuery('div.is-multiple.<?php echo esc_attr( $unique_id ); ?>').show();
767	jQuery('div.is-ajax.<?php echo esc_attr( $unique_id ); ?>').show();
768	} else {
769	jQuery('div.allowed-user.<?php echo esc_attr( $unique_id ); ?>').hide();
770	jQuery('div.is-multiple.<?php echo esc_attr( $unique_id ); ?>').hide();
771	jQuery('div.is-ajax.<?php echo esc_attr( $unique_id ); ?>').hide();
772	}
773	<?php
774	}
775
776	/**
777	* Add options for assigned agent while saving field
778	*
779	* @param array $field - custom field data.
780	* @param WPSC_Custom_Field $cf - custom field object.
781	* @return array
782	*/
783	public static function set_add_new_tff( $field, $cf ) {
784
785	// ignore phpcs nonce issue as we already checked where it is called from.
786	if ( $cf->slug == 'assigned_agent' ) {
787	$field['is_ajax'] = isset( $_POST['is-ajax'] ) ? intval( $_POST['is-ajax'] ) : 1; // phpcs:ignore
788	$field['is_multiple'] = isset( $_POST['is-multiple'] ) ? intval( $_POST['is-multiple'] ) : 1; // phpcs:ignore
789	$field['allowed_user'] = isset( $_POST['allowed-user'] ) ? sanitize_text_field( wp_unslash( $_POST['allowed-user'] ) ) : 'agent'; // phpcs:ignore
790	}
791	return $field;
792	}
793
794	/**
795	* Print tff fields related to assigned agent in edit tff form
796	*
797	* @param array $field - custom field data.
798	* @param WPSC_Custom_Field $cf - custom field object.
799	* @return void
800	*/
801	public static function get_edit_tff( $field, $cf ) {
802
803	if ( $cf->slug == 'assigned_agent' ) :
804	?>
805
806	<div class="wpsc-input-group">
807	<div class="label-container">
808	<label for=""><?php esc_attr_e( 'Ajax loading of results?', 'supportcandy' ); ?></label>
809	</div>
810	<select name="is-ajax">
811	<option <?php selected( $field['is_ajax'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
812	<option <?php selected( $field['is_ajax'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
813	</select>
814	</div>
815
816	<div class="wpsc-input-group">
817	<div class="label-container">
818	<label for=""><?php esc_attr_e( 'Is multiple?', 'supportcandy' ); ?></label>
819	</div>
820	<select name="is-multiple">
821	<option <?php selected( $field['is_multiple'], 1 ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
822	<option <?php selected( $field['is_multiple'], 0 ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
823	</select>
824	</div>
825
826	<div class="wpsc-input-group">
827	<div class="label-container">
828	<label for=""><?php esc_attr_e( 'Allowed user', 'supportcandy' ); ?></label>
829	</div>
830	<select name="allowed-user">
831	<option <?php selected( $field['allowed_user'], 'agent' ); ?> value="agent"><?php esc_attr_e( 'Agent', 'supportcandy' ); ?></option>
832	<option <?php selected( $field['allowed_user'], 'customer' ); ?> value="customer"><?php esc_attr_e( 'Customer', 'supportcandy' ); ?></option>
833	<option <?php selected( $field['allowed_user'], 'both' ); ?> value="both"><?php esc_attr_e( 'Both', 'supportcandy' ); ?></option>
834	</select>
835	</div>
836	<?php
837
838	endif;
839	}
840
841	/**
842	* Set edit tff values for assigned agent
843	*
844	* @param array $field - custom field data.
845	* @param WPSC_Custom_Field $cf - custom field object.
846	* @return array
847	*/
848	public static function set_edit_tff( $field, $cf ) {
849
850	// ignore phpcs nonce issue as we already checked where it is called from.
851	if ( $cf->slug == 'assigned_agent' ) {
852	$field['is_ajax'] = isset( $_POST['is-ajax'] ) ? intval( $_POST['is-ajax'] ) : 1; // phpcs:ignore
853	$field['is_multiple'] = isset( $_POST['is-multiple'] ) ? intval( $_POST['is-multiple'] ) : 1; // phpcs:ignore
854	$field['allowed_user'] = isset( $_POST['allowed-user'] ) ? sanitize_text_field( wp_unslash( $_POST['allowed-user'] ) ) : 'agent'; // phpcs:ignore
855	}
856	return $field;
857	}
858
859	/**
860	* Return default value for custom field of this type
861	*
862	* @param WPSC_Custom_Field $cf - custom field object.
863	* @return mixed
864	*/
865	public static function get_default_value( $cf ) {
866
867	return $cf->default_value ? implode( '\|', $cf->default_value ) : '';
868	}
869
870	/**
871	* Check and return custom field value for new ticket to be created.
872	* This function is used by filter for set create ticket form and called directly by my-profile for each applicable custom fields.
873	* Ignore phpcs nonce issue as we already checked where it is called from.
874	*
875	* @param array $data - Array of values to to stored in ticket in an insert function.
876	* @param array $custom_fields - Array containing all applicable custom fields indexed by unique custom field types.
877	* @param boolean $is_my_profile - Whether it or not it is created from my-profile. This function is used by create ticket as well as my-profile. Due to customer fields handling is done same way, this flag gives apportunity to identify where it being called.
878	* @return array
879	*/
880	public static function set_create_ticket_data( $data, $custom_fields, $is_my_profile ) {
881
882	if ( $is_my_profile ) {
883	return;
884	}
885
886	$current_user = WPSC_Current_User::$current_user;
887	$assignee = self::get_tff_value( 'assigned_agent' );
888	$tff = get_option( 'wpsc-tff' );
889
890	if (
891	( ! isset( $tff['assigned_agent'] ) && $assignee ) \|\|
892	(
893	$assignee &&
894	(
895	( $current_user->is_agent && ! in_array( $tff['assigned_agent']['allowed_user'], array( 'agent', 'both' ) ) ) \|\|
896	( ! $current_user->is_agent && $current_user->is_customer && ! in_array( $tff['assigned_agent']['allowed_user'], array( 'customer', 'both' ) ) )
897	)
898	)
899	) {
900	wp_send_json_error( new WP_Error( 'WPSC_DF_Assigned_Agent', 'Unauthorized!' ), 400 );
901	}
902
903	$data['assigned_agent'] = $assignee ? implode( '\|', $assignee ) : '';
904	return $data;
905	}
906
907	/**
908	* Set create ticket data for rest api request
909	*
910	* @param array $data - create ticket data array.
911	* @param WP_REST_Request $request - rest request object.
912	* @param array $custom_fields - custom field objects indexed by unique custom field types.
913	* @return array
914	*/
915	public static function set_rest_ticket_data( $data, $request, $custom_fields ) {
916
917	$current_user = WPSC_Current_User::$current_user;
918	$tff = get_option( 'wpsc-tff' );
919
920	$assignee = array_unique(
921	array_filter(
922	array_map(
923	function ( $id ) {
924	$agent = new WPSC_Agent( intval( $id ) );
925	return $agent->id ? $agent->id : false;
926	},
927	explode( ',', sanitize_text_field( $request->get_param( 'assigned_agent' ) ) )
928	)
929	)
930	);
931
932	if (
933	( ! isset( $tff['assigned_agent'] ) && $assignee ) \|\|
934	(
935	$assignee &&
936	(
937	( $current_user->is_agent && ! in_array( $tff['assigned_agent']['allowed_user'], array( 'agent', 'both' ) ) ) \|\|
938	( ! $current_user->is_agent && $current_user->is_customer && ! in_array( $tff['assigned_agent']['allowed_user'], array( 'customer', 'both' ) ) )
939	)
940	)
941	) {
942	$data['assigned_agent'] = '';
943	return $data;
944	}
945
946	$data['assigned_agent'] = $assignee ? implode( '\|', $assignee ) : '';
947	return $data;
948	}
949
950	/**
951	* Return val field for meta query of this type of custom field
952	*
953	* @param array $condition - condition data.
954	* @return mixed
955	*/
956	public static function get_meta_value( $condition ) {
957
958	$operator = $condition['operator'];
959	switch ( $operator ) {
960
961	case '=':
962	case 'IN':
963	case 'NOT IN':
964	return $condition['operand_val_1'];
965	}
966	return false;
967	}
968
969	/**
970	* Print edit custom field properties
971	*
972	* @param WPSC_Custom_Fields $cf - custom field object.
973	* @param string $field_class - class name of field category.
974	* @return void
975	*/
976	public static function get_edit_custom_field_properties( $cf, $field_class ) {
977
978	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) :
979	?>
980	<div data-type="textfield" data-required="false" class="wpsc-input-group extra-info">
981	<div class="label-container">
982	<label for=""><?php esc_attr_e( 'Extra info', 'supportcandy' ); ?></label>
983	</div>
984	<input name="extra_info" type="text" value="<?php echo esc_attr( $cf->extra_info ); ?>" autocomplete="off" />
985	</div>
986	<?php
987	endif;
988
989	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) :
990	?>
991
992	<div data-type="textfield" data-required="false" class="wpsc-input-group default_value">
993
994	<div class="label-container">
995	<label for="">
996	<?php esc_attr_e( 'Default value', 'supportcandy' ); ?>
997	</label>
998	</div>
999
1000	<div class="ticket-fields-assigned-agent">
1001	<select multiple class="wpsc-default-assigned-agent" name="default_value[]">
1002	<?php
1003	$multi_dopt = $cf->default_value ? $cf->default_value : array();
1004	foreach ( $multi_dopt as $agent_id ) {
1005	$agent = new WPSC_Agent( intval( $agent_id ) );
1006	?>
1007	<option selected="selected" value="<?php echo esc_attr( $agent->id ); ?>"><?php echo esc_attr( $agent->name ); ?></option>
1008	<?php
1009	}
1010	?>
1011	</select>
1012	</div>
1013
1014	<script>
1015	jQuery('.wpsc-default-assigned-agent').selectWoo({
1016	ajax: {
1017	url: supportcandy.ajax_url,
1018	dataType: 'json',
1019	delay: 250,
1020	data: function (params) {
1021	return {
1022	q: params.term, // search term
1023	page: params.page,
1024	action: 'wpsc_agent_autocomplete_admin_access',
1025	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_agent_autocomplete_admin_access' ) ); ?>',
1026	};
1027	},
1028	processResults: function (data, params) {
1029	var terms = [];
1030	if ( data ) {
1031	jQuery.each( data, function( id, text ) {
1032	terms.push( { id: text.id, text: text.title } );
1033	});
1034	}
1035	return {
1036	results: terms
1037	};
1038	},
1039	cache: true
1040	},
1041	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
1042	minimumInputLength: 1,
1043	allowClear: false,
1044	placeholder: ""
1045	});
1046	</script>
1047	</div>
1048	<?php
1049	endif;
1050
1051	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) :
1052	?>
1053	<div data-type="single-select" data-required="false" class="wpsc-input-group is_auto_fill">
1054	<div class="label-container">
1055	<label for="">
1056	<?php esc_attr_e( 'Auto-fill in ticket form', 'supportcandy' ); ?>
1057	</label>
1058	</div>
1059	<select name="is_auto_fill">
1060	<option <?php selected( $cf->is_auto_fill, '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
1061	<option <?php selected( $cf->is_auto_fill, '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
1062	</select>
1063	</div>
1064	<?php
1065	endif;
1066
1067	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) :
1068	?>
1069	<div data-type="textfield" data-required="false" class="wpsc-input-group placeholder_text">
1070	<div class="label-container">
1071	<label for="">
1072	<?php esc_attr_e( 'Placeholder', 'supportcandy' ); ?>
1073	</label>
1074	</div>
1075	<input type="text" name="placeholder_text" value="<?php echo esc_attr( $cf->placeholder_text ); ?>" autocomplete="off">
1076	</div>
1077	<?php
1078	endif;
1079
1080	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) :
1081	?>
1082	<div data-type="number" data-required="false" class="wpsc-input-group tl_width">
1083	<div class="label-container">
1084	<label for="">
1085	<?php esc_attr_e( 'Ticket list width (pixels)', 'supportcandy' ); ?>
1086	</label>
1087	</div>
1088	<input type="number" name="tl_width" value="<?php echo esc_attr( intval( $cf->tl_width ) ); ?>" autocomplete="off">
1089	</div>
1090	<?php
1091	endif;
1092	}
1093
1094	/**
1095	* Set custom field properties. Can be used by add/edit custom field.
1096	* Ignore phpcs nonce issue as we already checked where it is called from.
1097	*
1098	* @param WPSC_Custom_Field $cf - custom field object.
1099	* @param string $field_class - class of field category.
1100	* @return void
1101	*/
1102	public static function set_cf_properties( $cf, $field_class ) {
1103
1104	// extra info.
1105	if ( in_array( 'extra_info', $field_class::$allowed_properties ) ) {
1106	$cf->extra_info = isset( $_POST['extra_info'] ) ? sanitize_text_field( wp_unslash( $_POST['extra_info'] ) ) : ''; // phpcs:ignore
1107	}
1108
1109	// default value.
1110	if ( in_array( 'default_value', $field_class::$allowed_properties ) ) {
1111	$cf->default_value = isset( $_POST['default_value'] ) ? array_filter( array_map( 'intval', $_POST['default_value'] ) ) : array(); // phpcs:ignore
1112	}
1113
1114	// auto fill.
1115	if ( in_array( 'is_auto_fill', $field_class::$allowed_properties ) ) {
1116	$cf->is_auto_fill = isset( $_POST['is_auto_fill'] ) ? sanitize_text_field( wp_unslash( $_POST['is_auto_fill'] ) ) : ''; // phpcs:ignore
1117	}
1118
1119	// placeholder!
1120	if ( in_array( 'placeholder_text', $field_class::$allowed_properties ) ) {
1121	$cf->placeholder_text = isset( $_POST['placeholder_text'] ) ? sanitize_text_field( wp_unslash( $_POST['placeholder_text'] ) ) : ''; // phpcs:ignore
1122	}
1123
1124	// tl_width!
1125	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) {
1126	$tl_width = isset( $_POST['tl_width'] ) ? intval( $_POST['tl_width'] ) : 0; // phpcs:ignore
1127	$cf->tl_width = $tl_width ? $tl_width : 100;
1128	}
1129
1130	// save!
1131	$cf->save();
1132
1133	// update widget title!
1134	$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
1135	$ticket_widgets['assignee']['title'] = $cf->name;
1136	update_option( 'wpsc-ticket-widget', $ticket_widgets );
1137	}
1138
1139	/**
1140	* Assign default agent to ticket if not already assigned
1141	*
1142	* @param WPSC_Ticket $ticket - ticket object.
1143	* @return void
1144	*/
1145	public static function assign_default_agent( $ticket ) {
1146
1147	if ( ! $ticket->assigned_agent ) {
1148	$agents = self::get_default_value( WPSC_Custom_Field::get_cf_by_slug( 'assigned_agent' ) );
1149	$agents = $agents ? explode( '\|', $agents ) : array();
1150	$ticket->assigned_agent = $agents;
1151	$ticket->save();
1152	}
1153	}
1154
1155	/**
1156	* Returns printable ticket value for custom field. Can be used in export tickets, replace macros etc.
1157	*
1158	* @param WPSC_Custom_Field $cf - custom field object.
1159	* @param WPSC_Ticket $ticket - ticket object.
1160	* @param string $module - module name.
1161	* @return string
1162	*/
1163	public static function get_ticket_field_val( $cf, $ticket, $module = '' ) {
1164
1165	$agents = $ticket->{$cf->slug};
1166	$agent_names = array_filter(
1167	array_map(
1168	fn( $agent ) => $agent->id ? $agent->name : '',
1169	$agents
1170	)
1171	);
1172	$value = $agent_names ? implode( ', ', $agent_names ) : esc_attr__( 'None', 'supportcandy' );
1173
1174	return apply_filters( 'wpsc_ticket_field_val_assigned_agent', $value, $cf, $ticket, $module );
1175	}
1176
1177	/**
1178	* Print ticket value for given custom field on ticket list
1179	*
1180	* @param WPSC_Custom_Field $cf - custom field object.
1181	* @param WPSC_Ticket $ticket - ticket object.
1182	* @return void
1183	*/
1184	public static function print_tl_ticket_field_val( $cf, $ticket ) {
1185
1186	echo esc_attr( self::get_ticket_field_val( $cf, $ticket ) );
1187	}
1188
1189	/**
1190	* Print ticket value for given custom field on widget
1191	*
1192	* @param WPSC_Custom_Field $cf - custom field object.
1193	* @param WPSC_Ticket $ticket - ticket object.
1194	* @return void
1195	*/
1196	public static function print_widget_ticket_field_val( $cf, $ticket ) {
1197
1198	$current_user = WPSC_Current_User::$current_user;
1199	$ms_advanced = get_option( 'wpsc-ms-advanced-settings' );
1200	$agents = array_filter(
1201	array_map(
1202	fn( $agent ) => $agent->id ? $agent : '',
1203	$ticket->{$cf->slug}
1204	)
1205	);
1206
1207	if ( $agents ) {
1208
1209	foreach ( $agents as $agent ) :
1210	?>
1211	<div class="user-list-item">
1212	<?php
1213	$email = ! $agent->is_agentgroup ? $agent->customer->email : '';
1214	echo get_avatar( $email, 40 );
1215	?>
1216	<div class="ul-body">
1217	<div class="ul-label"><?php echo esc_attr( $agent->name ); ?></div>
1218	</div>
1219	</div>
1220	<?php
1221	endforeach;
1222
1223	} else {
1224
1225	if (
1226	$ms_advanced['self-assign'] &&
1227	$ticket->is_active &&
1228	WPSC_Individual_Ticket::$view_profile == 'agent' &&
1229	$current_user->agent->has_cap( 'aa-unassigned' ) &&
1230	! WPSC_Individual_Ticket::$is_restricted
1231	) {
1232	?>
1233	<a class="wpsc-widget-default wpsc-link" onclick="wpsc_self_assign_ticket(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_self_assign_ticket' ) ); ?>')"><?php esc_attr_e( 'Assign to me', 'supportcandy' ); ?></a>
1234	<?php
1235	} else {
1236	?>
1237	<div class="wpsc-widget-default"><?php esc_attr_e( 'None', 'supportcandy' ); ?></div>
1238	<?php
1239	}
1240	?>
1241	<?php
1242	}
1243	}
1244
1245	/**
1246	* Assign ticket to self
1247	*
1248	* @return void
1249	*/
1250	public static function self_assign_ticket() {
1251
1252	if ( check_ajax_referer( 'wpsc_self_assign_ticket', '_ajax_nonce', false ) != 1 ) {
1253	wp_send_json_error( 'Unauthorized request!', 401 );
1254	}
1255
1256	$current_user = WPSC_Current_User::$current_user;
1257	$agent = new WPSC_Agent( $current_user->agent->id );
1258	if ( ! WPSC_Individual_Ticket::$view_profile == 'agent' && ! $current_user->agent->has_cap( 'aa-unassigned' ) ) {
1259	return;
1260	}
1261
1262	$ticket_id = isset( $_POST['ticket_id'] ) ? intval( $_POST['ticket_id'] ) : 0;
1263	if ( ! $ticket_id ) {
1264	wp_send_json_error( 'Bad Request', 400 );
1265	}
1266
1267	// Ticket id.
1268	$ticket = new WPSC_Ticket( $ticket_id );
1269	if ( ! $ticket->id ) {
1270	wp_send_json_error( 'Something went wrong!', 400 );
1271	}
1272
1273	if ( $ticket->assigned_agent ) {
1274	wp_send_json_error( 'Something went wrong!', 400 );
1275	}
1276
1277	$new = array( $agent );
1278	$ticket->assigned_agent = $new;
1279	$ticket->save();
1280
1281	do_action( 'wpsc_change_assignee', $ticket, array(), $new, $current_user->customer->id );
1282
1283	// Action if current user assigns ticket to self.
1284	do_action( 'wpsc_self_assign_ticket', $ticket, array(), $new, $current_user->customer->id );
1285
1286	wp_die();
1287	}
1288
1289	/**
1290	* Print given value for custom field
1291	*
1292	* @param WPSC_Custom_Field $cf - custom field object.
1293	* @param mixed $val - value to convert and print.
1294	* @return void
1295	*/
1296	public static function print_val( $cf, $val ) {
1297
1298	$val = is_array( $val ) ? $val : array_filter( explode( '\|', $val ) );
1299	$agents = array_filter(
1300	array_map(
1301	function ( $agent ) {
1302	if ( is_object( $agent ) ) {
1303	return $agent->id ? $agent : '';
1304	} elseif ( $agent ) {
1305	$agent = new WPSC_Agent( $agent );
1306	return $agent->id ? $agent : '';
1307	} else {
1308	return '';
1309	}
1310	},
1311	$val
1312	)
1313	);
1314	$agent_names = array_filter(
1315	array_map(
1316	fn( $agent ) => $agent->id ? $agent->name : '',
1317	$agents
1318	)
1319	);
1320	echo $agent_names ? esc_attr( implode( ', ', $agent_names ) ) : esc_attr__( 'None', 'supportcandy' );
1321	}
1322
1323	/**
1324	* Return printable value for history log macro
1325	*
1326	* @param WPSC_Custom_Field $cf - custom field object.
1327	* @param mixed $val - value to convert and return.
1328	* @return string
1329	*/
1330	public static function get_history_log_val( $cf, $val ) {
1331
1332	ob_start();
1333	self::print_val( $cf, $val );
1334	return ob_get_clean();
1335	}
1336
1337	/**
1338	* Agent autocomplete for filter access
1339	*
1340	* @return void
1341	*/
1342	public static function agent_autocomplete_assigned_agent() {
1343
1344	if ( check_ajax_referer( 'wpsc_agent_autocomplete_assigned_agent', '_ajax_nonce', false ) !== 1 ) {
1345	wp_send_json_error( 'Unauthorized request!', 401 );
1346	}
1347
1348	$current_user = WPSC_Current_User::$current_user;
1349	if ( $current_user->is_agent ) {
1350	$filter_items = get_option( 'wpsc-atl-filter-items', array() );
1351	} elseif ( $current_user->is_customer && ! $current_user->is_agent ) {
1352	$filter_items = get_option( 'wpsc-ctl-filter-items', array() );
1353	}
1354
1355	if ( ! ( in_array( 'assigned_agent', $filter_items ) \|\| WPSC_Functions::is_site_admin() ) ) {
1356	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
1357	}
1358
1359	$filters = array(
1360	'term' => isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : '',
1361	'filter_by' => 'all',
1362	'sort_by' => 'name',
1363	'isMultiple' => 0,
1364	);
1365
1366	$filters['isAgentgroup'] = 0;
1367	if ( class_exists( 'WPSC_Agentgroups' ) ) {
1368	$filters['isAgentgroup'] = isset( $_GET['isAgentgroup'] ) ? intval( $_GET['isAgentgroup'] ) : null;
1369	}
1370
1371	$response = WPSC_Agent::agent_autocomplete( $filters );
1372	wp_send_json( $response );
1373	}
1374
1375	/**
1376	* Agent autocomplete for filter access
1377	*
1378	* @return void
1379	*/
1380	public static function agent_autocomplete_df_aa() {
1381
1382	if ( check_ajax_referer( 'wpsc_agent_autocomplete_df_aa', '_ajax_nonce', false ) !== 1 ) {
1383	wp_send_json_error( 'Unauthorized request!', 401 );
1384	}
1385
1386	$tff = get_option( 'wpsc-tff', array() );
1387
1388	$allowed_user = $tff['assigned_agent']['allowed_user'];
1389
1390	$current_user = WPSC_Current_User::$current_user;
1391	if ( ! (
1392	( $current_user->is_agent && in_array( $allowed_user, array( 'agent', 'both' ) ) ) \|\|
1393	( ! $current_user->is_agent && in_array( $allowed_user, array( 'customer', 'both' ) ) )
1394	) ) {
1395	wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
1396	}
1397
1398	$filters = array(
1399	'term' => isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : '',
1400	'filter_by' => 'all',
1401	'sort_by' => 'name',
1402	'isMultiple' => 0,
1403	);
1404
1405	$filters['isAgentgroup'] = 0;
1406	if ( class_exists( 'WPSC_Agentgroups' ) ) {
1407	$filters['isAgentgroup'] = isset( $_GET['isAgentgroup'] ) ? intval( $_GET['isAgentgroup'] ) : null;
1408	}
1409
1410	$response = WPSC_Agent::agent_autocomplete( $filters );
1411	wp_send_json( $response );
1412	}
1413
1414	/**
1415	* Rest api filter for ticket data to prevent from sending it to client
1416	*
1417	* @param array $data - array of slugs to prevent from.
1418	* @return array
1419	*/
1420	public static function rest_prevent_ticket_data( $data ) {
1421
1422	$current_user = WPSC_Current_User::$current_user;
1423	if ( ! $current_user->is_agent ) {
1424	$tff = get_option( 'wpsc-tff' );
1425	$list_items = $current_user->get_tl_list_items();
1426	$widgets = get_option( 'wpsc-ticket-widget' );
1427	if ( ! (
1428	isset( $tff['assigned_agent'] ) \|\|
1429	in_array( 'assigned_agent', $list_items ) \|\|
1430	(
1431	$widgets['assignee']['is_enable'] &&
1432	$widgets['assignee']['allow-customer']
1433	)
1434	) ) {
1435	$data[] = 'assigned_agent';
1436	}
1437	}
1438	return $data;
1439	}
1440
1441	/**
1442	* Print dashboard activity function
1443	*
1444	* @param WPSC_Custom_Field $cf - custom field object.
1445	* @param array $recent_logs - recent_logs object.
1446	* @param array $body - body object.
1447	* @param int $view - check if frontend.
1448	* @return string
1449	*/
1450	public static function print_activity( $cf, $recent_logs, $body, $view ) {
1451
1452	$url = WPSC_Functions::get_ticket_url( $recent_logs->ticket->id, $view );
1453	$new_aa_names = array();
1454	foreach ( $body->new as $agent ) {
1455	$new_aa = new WPSC_Agent( $agent );
1456	if ( $new_aa->id ) {
1457	$new_aa_names[] = esc_attr( $new_aa->name );
1458	}
1459	}
1460	if ( ! empty( $new_aa_names ) ) {
1461
1462	$aa_names = implode( ', ', $new_aa_names );
1463	} else {
1464	$aa_names = 'None';
1465	}
1466	return esc_attr( $recent_logs->customer->name ) . ' assigned ticket <a href="' . esc_attr( $url ) . '" target="_blank">#' . esc_attr( $recent_logs->ticket->id ) . '</a> to ' . esc_attr( $aa_names );
1467	}
1468
1469	/**
1470	* Return given value for custom field
1471	*
1472	* @param WPSC_Custom_Field $cf - custom field object.
1473	* @param mixed $val - value to convert and print.
1474	* @return string
1475	*/
1476	public static function get_field_value( $cf, $val ) {
1477
1478	$val = is_array( $val ) ? $val : array_filter( explode( '\|', $val ) );
1479	$agents = array_filter(
1480	array_map(
1481	function ( $agent ) {
1482	if ( is_object( $agent ) ) {
1483	return $agent->id ? $agent : '';
1484	} elseif ( $agent ) {
1485	$agent = new WPSC_Agent( $agent );
1486	return $agent->id ? $agent : '';
1487	} else {
1488	return '';
1489	}
1490	},
1491	$val
1492	)
1493	);
1494	$agent_names = array_filter(
1495	array_map(
1496	fn( $agent ) => $agent->id ? $agent->name : '',
1497	$agents
1498	)
1499	);
1500	return $agent_names ? esc_attr( implode( ', ', $agent_names ) ) : esc_attr__( 'None', 'supportcandy' );
1501	}
1502
1503	/**
1504	* Clear value of hidden fields
1505	*
1506	* @return void
1507	*/
1508	public static function js_clear_value_hidden_fields() {
1509	?>
1510	case '<?php echo esc_attr( self::$slug ); ?>':
1511	customField.find('select').first().val('');
1512	break;
1513	<?php
1514	echo PHP_EOL;
1515	}
1516	}
1517	endif;
1518
1519	WPSC_DF_Assigned_Agent::init();
1520