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SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent / 3.5.4
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent v3.5.4
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supportcandy / includes / admin / email-notifications / class-wpsc-en-delete-ticket.php

class-wpsc-en-delete-ticket.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.4, at includes/admin/email-notifications/class-wpsc-en-delete-ticket.php

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1 <?php
2 if ( ! defined( 'ABSPATH' ) ) {
3 exit; // Exit if accessed directly!
4 }
5
6 if ( ! class_exists( 'WPSC_EN_Delete_Ticket' ) ) :
7
8 final class WPSC_EN_Delete_Ticket extends WPSC_Email_Notifications {
9
10 /**
11 * Slug for this event (must be unique)
12 *
13 * @var string
14 */
15 private static $slug = 'delete-ticket';
16
17 /**
18 * Ticket object
19 *
20 * @var WPSC_Ticket
21 */
22 public $ticket;
23
24 /**
25 * Initialize this class
26 */
27 public static function init() {
28
29 // process event.
30 add_action( 'wpsc_delete_ticket', array( __CLASS__, 'process_event' ), 200 );
31 }
32
33 /**
34 * Load this event for email notifications
35 *
36 * @param array $events - event.
37 * @return array
38 */
39 public static function load_event( $events ) {
40
41 $events[ self::$slug ] = esc_attr__( 'Delete ticket', 'supportcandy' );
42 return $events;
43 }
44
45 /**
46 * Process emails for this event
47 *
48 * @param WPSC_Ticket $ticket - ticket info.
49 * @return void
50 */
51 public static function process_event( $ticket ) {
52
53 $gs = get_option( 'wpsc-en-general' );
54 $email_templates = get_option( 'wpsc-email-templates', array() );
55
56 foreach ( $email_templates as $key => $et ) {
57
58 if ( $et['event'] != self::$slug ) {
59 continue;
60 }
61
62 // email notification object.
63 $en = new self();
64
65 // set properties.
66 $en->ticket = $ticket;
67
68 // set template.
69 $en->template = $et;
70 $en->template_key = $key;
71
72 // check whether conditions matches (if any).
73 if ( ! $en->is_valid() ) {
74 continue;
75 }
76
77 // macro attachments.
78 $en->attachments = array_merge( $en->attachments, WPSC_Macros::$attachments );
79 WPSC_Macros::$attachments = array();
80
81 $en = apply_filters( 'wpsc_en_before_sending', $en );
82
83 // send an email.
84 $attachment_ids = array();
85 foreach ( $en->attachments as $attachment ) {
86 $attachment_ids[] = $attachment->id;
87 }
88
89 WPSC_Background_Email::insert(
90 array(
91 'from_name' => $en->from_name,
92 'from_email' => $en->from_email,
93 'reply_to' => $gs['reply-to'],
94 'subject' => $en->subject,
95 'body' => $en->body,
96 'to_email' => implode( '|', $en->to ),
97 'cc_email' => implode( '|', $en->cc ),
98 'bcc_email' => implode( '|', $en->bcc ),
99 'attachments' => implode( '|', $attachment_ids ),
100 'priority' => 2,
101 )
102 );
103 }
104 }
105 }
106 endif;
107
108 WPSC_EN_Delete_Ticket::init();
109