supportcandy / includes / custom-field-types / class-wpsc-df-last-reply-by.php

class-wpsc-df-last-reply-by.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 3.5.4, at includes/custom-field-types/class-wpsc-df-last-reply-by.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly!
4	}
5
6	if ( ! class_exists( 'WPSC_DF_Last_Reply_By' ) ) :
7
8	final class WPSC_DF_Last_Reply_By {
9
10	/**
11	* Slug for this custom field type
12	*
13	* @var string
14	*/
15	public static $slug = 'df_last_reply_by';
16
17	/**
18	* Set whether this custom field type is of type date
19	*
20	* @var boolean
21	*/
22	public static $is_date = false;
23
24	/**
25	* Set whether this custom field type has applicable to date range
26	*
27	* @var boolean
28	*/
29	public static $has_date_range = false;
30
31	/**
32	* Set whether this custom field type has multiple values
33	*
34	* @var boolean
35	*/
36	public static $has_multiple_val = false;
37
38	/**
39	* Data type for column created in tickets table
40	*
41	* @var string
42	*/
43	public static $data_type = 'BIGINT NOT NULL';
44
45	/**
46	* Set whether this custom field type has reference to other class
47	*
48	* @var boolean
49	*/
50	public static $has_ref = true;
51
52	/**
53	* Reference class for this custom field type so that its value(s) return with object or array of objects automatically. Empty string indicate no reference.
54	*
55	* @var string
56	*/
57	public static $ref_class = 'wpsc_customer';
58
59	/**
60	* Set whether this custom field field type is system default (no fields can be created from it).
61	*
62	* @var boolean
63	*/
64	public static $is_default = true;
65
66	/**
67	* Set whether this field type has extra information that can be used in ticket form, edit custom fields, etc.
68	*
69	* @var boolean
70	*/
71	public static $has_extra_info = false;
72
73	/**
74	* Set whether this custom field type can accept personal info.
75	*
76	* @var boolean
77	*/
78	public static $has_personal_info = false;
79
80	/**
81	* Set whether fields created from this custom field type is allowed in create ticket form
82	*
83	* @var boolean
84	*/
85	public static $is_ctf = false;
86
87	/**
88	* Set whether fields created from this custom field type is allowed in ticket list
89	*
90	* @var boolean
91	*/
92	public static $is_list = true;
93
94	/**
95	* Set whether fields created from this custom field type is allowed in ticket filter
96	*
97	* @var boolean
98	*/
99	public static $is_filter = true;
100
101	/**
102	* Set whether fields created from this custom field type can be given character limits
103	*
104	* @var boolean
105	*/
106	public static $has_char_limit = false;
107
108	/**
109	* Set whether fields created from this custom field type has custom options set in options table
110	*
111	* @var boolean
112	*/
113	public static $has_options = false;
114
115	/**
116	* Set whether fields created from this custom field type can be auto-filled
117	*
118	* @var boolean
119	*/
120	public static $is_auto_fill = false;
121
122	/**
123	* Set whether fields created from this custom field type can be available for ticket list sorting
124	*
125	* @var boolean
126	*/
127	public static $is_sort = false;
128
129	/**
130	* Set whether fields created from this custom field type can have placeholder
131	*
132	* @var boolean
133	*/
134	public static $is_placeholder = false;
135
136	/**
137	* Set whether fields created from this custom field type is applicable for visibility conditions in create ticket form
138	*
139	* @var boolean
140	*/
141	public static $is_visibility_conditions = false;
142
143	/**
144	* Set whether fields created from this custom field type is applicable for macros
145	*
146	* @var boolean
147	*/
148	public static $has_macro = true;
149
150	/**
151	* Set whether fields of this custom field type is applicalbe for search on ticket list page.
152	*
153	* @var boolean
154	*/
155	public static $is_search = false;
156
157	/**
158	* Initialize the class
159	*
160	* @return void
161	*/
162	public static function init() {
163
164	// Get object of this class.
165	add_filter( 'wpsc_load_ref_classes', array( __CLASS__, 'load_ref_class' ) );
166
167	// Set custom field type.
168	add_filter( 'wpsc_default_cf_types', array( __CLASS__, 'default_cf_types' ), 4 );
169	}
170
171	/**
172	* Load current class to reference classes
173	*
174	* @param array $classes - Associative array of class names indexed by its slug.
175	* @return array
176	*/
177	public static function load_ref_class( $classes ) {
178
179	$classes[ self::$slug ] = array(
180	'class' => __CLASS__,
181	'save-key' => 'id',
182	);
183	return $classes;
184	}
185
186	/**
187	* Add default custom field type to list
188	*
189	* @param array $default_cf_types - default custom field types array.
190	* @return array
191	*/
192	public static function default_cf_types( $default_cf_types ) {
193	$default_cf_types[ self::$slug ] = array(
194	'label' => esc_attr__( 'Last Reply By', 'supportcandy' ),
195	'class' => __CLASS__,
196	);
197	return $default_cf_types;
198	}
199
200	/**
201	* Print operators for ticket form filter
202	*
203	* @param WPSC_Custom_Field $cf - custom field object.
204	* @param array $filter - Existing filters (if any).
205	* @return void
206	*/
207	public static function get_operators( $cf, $filter = array() ) {
208	?>
209
210	<div class="item conditional">
211	<select class="operator" onchange="wpsc_tc_get_operand(this, '<?php echo esc_attr( $cf->slug ); ?>', '<?php echo esc_attr( wp_create_nonce( 'wpsc_tc_get_operand' ) ); ?>');">
212	<option value=""><?php esc_attr_e( 'Compare As', 'supportcandy' ); ?></option>
213	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], '=' ); ?> value="="><?php esc_attr_e( 'Equals', 'supportcandy' ); ?></option>
214	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'IN' ); ?> value="IN"><?php esc_attr_e( 'Matches', 'supportcandy' ); ?></option>
215	<option <?php isset( $filter['operator'] ) && selected( $filter['operator'], 'NOT IN' ); ?> value="NOT IN"><?php esc_attr_e( 'Not Matches', 'supportcandy' ); ?></option>
216	</select>
217	</div>
218	<?php
219	}
220
221	/**
222	* Print operators for ticket form filter
223	*
224	* @param string $operator - condition operator on which operands should be returned.
225	* @param WPSC_Custom_Field $cf - custom field object.
226	* @param array $filter - Exising functions (if any).
227	* @return void
228	*/
229	public static function get_operands( $operator, $cf, $filter = array() ) {
230
231	$is_multiple = $operator !== '=' ? true : false;
232	$unique_id = uniqid( 'wpsc_' );
233	?>
234	<div class="item conditional operand single">
235	<select class="operand_val_1 <?php echo esc_attr( $unique_id ); ?>" <?php echo $is_multiple ? 'multiple' : ''; ?>>
236	<?php
237
238	if ( $is_multiple && isset( $filter['operand_val_1'] ) ) {
239
240	foreach ( $filter['operand_val_1'] as $customer_id ) {
241	$customer = new WPSC_Customer( intval( $customer_id ) )
242	?>
243	<option selected="selected" value="<?php echo esc_attr( $customer->id ); ?>"><?php echo esc_attr( $customer->name ); ?></option>
244	<?php
245	}
246	}
247
248	if ( ! $is_multiple && isset( $filter['operand_val_1'] ) ) {
249
250	$customer = new WPSC_Customer( intval( $filter['operand_val_1'] ) )
251	?>
252	<option selected="selected" value="<?php echo esc_attr( $customer->id ); ?>"><?php echo esc_attr( $customer->name ); ?></option>
253	<?php
254	}
255	?>
256
257	</select>
258	</div>
259	<script>
260	jQuery('.operand_val_1.<?php echo esc_attr( $unique_id ); ?>').selectWoo({
261	ajax: {
262	url: supportcandy.ajax_url,
263	dataType: 'json',
264	delay: 250,
265	data: function (params) {
266	return {
267	q: params.term, // search term
268	page: params.page,
269	action: 'wpsc_customer_filter_autocomplete',
270	_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_customer_filter_autocomplete' ) ); ?>'
271	};
272	},
273	processResults: function (data, params) {
274	var terms = [];
275	if ( data ) {
276	jQuery.each( data, function( id, text ) {
277	terms.push( { id: text.id, text: text.title } );
278	});
279	}
280	return {
281	results: terms
282	};
283	},
284	cache: true
285	},
286	escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
287	minimumInputLength: 1
288	});
289	</script>
290	<?php
291	}
292
293	/**
294	* Parse filter and return sql query to be merged in ticket model query builder
295	*
296	* @param WPSC_Custom_Field $cf - custom field of this type.
297	* @param mixed $compare - comparison operator.
298	* @param mixed $val - value to compare.
299	* @return string
300	*/
301	public static function parse_filter( $cf, $compare, $val ) {
302
303	global $wpdb;
304	$column = 't.' . sanitize_key( $cf->slug );
305
306	/**
307	* Normalize IDs (INT only)
308	*/
309	$normalize_ids = static function ( $values ) {
310
311	$values = is_array( $values ) ? $values : array( $values );
312	$ids = array();
313
314	foreach ( $values as $v ) {
315	if ( is_numeric( $v ) && (int) $v > 0 ) {
316	$ids[] = (int) $v;
317	}
318	}
319
320	return array_unique( $ids );
321	};
322
323	switch ( $compare ) {
324
325	case '=':
326	$ids = $normalize_ids( $val );
327	if ( empty( $ids ) ) {
328	return '1=0';
329	}
330
331	return $wpdb->prepare(
332	"{$column} RLIKE %s",
333	'(^\|[\|])' . $ids[0] . '($\|[\|])'
334	);
335
336	case 'IN':
337	$ids = $normalize_ids( $val );
338	if ( empty( $ids ) ) {
339	return '1=0';
340	}
341
342	$regex = '(^\|[\|])(' . implode( '\|', $ids ) . ')($\|[\|])';
343
344	return $wpdb->prepare(
345	"{$column} RLIKE %s",
346	$regex
347	);
348
349	case 'NOT IN':
350	$ids = $normalize_ids( $val );
351	if ( empty( $ids ) ) {
352	return '1=1';
353	}
354
355	$regex = '(^\|[\|])(' . implode( '\|', $ids ) . ')($\|[\|])';
356
357	return $wpdb->prepare(
358	"{$column} NOT RLIKE %s",
359	$regex
360	);
361
362	default:
363	return '1=1';
364	}
365	}
366
367	/**
368	* Check ticket condition
369	*
370	* @param array $condition - array with condition data.
371	* @param WPSC_Custom_Field $cf - custom field object.
372	* @param WPSC_Ticket $ticket - ticket object.
373	* @return boolean
374	*/
375	public static function is_valid_ticket_condition( $condition, $cf, $ticket ) {
376
377	if ( ! is_object( $ticket->{$cf->slug} ) ) {
378	return false;
379	}
380
381	$flag = true;
382
383	switch ( $condition['operator'] ) {
384
385	case '=':
386	$flag = $ticket->{$cf->slug}->id == $condition['operand_val_1'] ? true : false;
387	break;
388
389	case 'IN':
390	$flag = in_array( $ticket->{$cf->slug}->id, $condition['operand_val_1'] );
391	break;
392
393	case 'NOT IN':
394	$flag = ! in_array( $ticket->{$cf->slug}->id, $condition['operand_val_1'] );
395	break;
396
397	default:
398	$flag = true;
399	}
400
401	return $flag;
402	}
403
404	/**
405	* Return val field for meta query of this type of custom field
406	*
407	* @param array $condition - condition data.
408	* @return mixed
409	*/
410	public static function get_meta_value( $condition ) {
411
412	$operator = $condition['operator'];
413	switch ( $operator ) {
414
415	case '=':
416	case 'IN':
417	case 'NOT IN':
418	return $condition['operand_val_1'];
419	}
420	return false;
421	}
422
423	/**
424	* Print edit custom field properties
425	*
426	* @param WPSC_Custom_Fields $cf - custom field object.
427	* @param string $field_class - class name of field category.
428	* @return void
429	*/
430	public static function get_edit_custom_field_properties( $cf, $field_class ) {
431
432	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) :
433	?>
434	<div data-type="number" data-required="false" class="wpsc-input-group tl_width">
435	<div class="label-container">
436	<label for="">
437	<?php esc_attr_e( 'Ticket list width (pixels)', 'supportcandy' ); ?>
438	</label>
439	</div>
440	<input type="number" name="tl_width" value="<?php echo esc_attr( intval( $cf->tl_width ) ); ?>" autocomplete="off">
441	</div>
442	<?php
443	endif;
444	}
445
446	/**
447	* Set custom field properties. Can be used by add/edit custom field.
448	* Ignore phpcs nonce issue as we already checked where it is called from.
449	*
450	* @param WPSC_Custom_Field $cf - custom field object.
451	* @param string $field_class - class of field category.
452	* @return void
453	*/
454	public static function set_cf_properties( $cf, $field_class ) {
455
456	// tl_width!
457	if ( in_array( 'tl_width', $field_class::$allowed_properties ) ) {
458	$tl_width = isset( $_POST['tl_width'] ) ? intval( $_POST['tl_width'] ) : 0; // phpcs:ignore
459	$cf->tl_width = $tl_width ? $tl_width : 100;
460	}
461
462	// save!
463	$cf->save();
464	}
465
466	/**
467	* Returns printable ticket value for custom field. Can be used in export tickets, replace macros etc.
468	*
469	* @param WPSC_Custom_Field $cf - custom field object.
470	* @param WPSC_Ticket $ticket - ticket object.
471	* @param string $module - module name.
472	* @return string
473	*/
474	public static function get_ticket_field_val( $cf, $ticket, $module = '' ) {
475
476	$value = $ticket->last_reply_by->id ? esc_attr( $ticket->last_reply_by->name ) : '';
477	return apply_filters( 'wpsc_ticket_field_val_last_reply_by', $value, $cf, $ticket, $module );
478	}
479
480	/**
481	* Print ticket value for given custom field on ticket list
482	*
483	* @param WPSC_Custom_Field $cf - custom field object.
484	* @param WPSC_Ticket $ticket - ticket object.
485	* @return void
486	*/
487	public static function print_tl_ticket_field_val( $cf, $ticket ) {
488
489	echo $ticket->last_reply_by->id ? esc_attr( $ticket->last_reply_by->name ) : '';
490	}
491
492	/**
493	* Print ticket value for given custom field on widget
494	*
495	* @param WPSC_Custom_Field $cf - custom field object.
496	* @param WPSC_Ticket $ticket - ticket object.
497	* @return void
498	*/
499	public static function print_widget_ticket_field_val( $cf, $ticket ) {
500
501	self::print_tl_ticket_field_val( $cf, $ticket );
502	}
503	}
504	endif;
505
506	WPSC_DF_Last_Reply_By::init();
507