fluent-support / app / Http / Controllers / AgentController.php

AgentController.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.4.0, at app/Http/Controllers/AgentController.php

239 lines 7.7 KB

Raw Download Zip

1	<?php
2
3	namespace FluentSupport\App\Http\Controllers;
4
5	use FluentSupport\App\Models\Agent;
6	use FluentSupport\App\Models\Attachment;
7	use FluentSupport\App\Models\Person;
8	use FluentSupport\App\Models\Product;
9	use FluentSupport\App\Models\Conversation;
10	use FluentSupport\App\Models\Ticket;
11	use FluentSupport\App\Modules\Reporting\Reporting;
12	use FluentSupport\App\Modules\StatModule;
13	use FluentSupport\App\Services\Helper;
14	use FluentSupport\App\Services\TicketHelper;
15	use FluentSupport\Framework\Request\Request;
16	use FluentSupport\App\Modules\PermissionManager;
17	use FluentSupport\Framework\Support\Arr;
18
19	class AgentController extends Controller
20	{
21	public function index(Request $request)
22	{
23	$agents = Agent::orderBy('id', 'DESC')
24	//->whereNotNull('user_id')
25	->searchBy($request->get('search'))
26	->paginate();
27
28	foreach ($agents as $agent) {
29	$agent->permissions = PermissionManager::getUserPermissions($agent->user_id);
30	if ($agent->user_id) {
31	$agent->user_profile = admin_url('user-edit.php?user_id=' . $agent->user_id);
32	}
33	$agent->replies_count = Conversation::where('person_id', $agent->id)->count();
34	$agent->interactions_count = Conversation::where('person_id', $agent->id)->groupBy('ticket_id')->get()->count();
35	$agent->telegram_chat_id = $agent->getMeta('telegram_chat_id');
36	$agent->slack_user_id = $agent->getMeta('slack_user_id');
37	}
38
39	return [
40	'agents' => $agents,
41	'permissions' => PermissionManager::getReadablePermissionGroups()
42	];
43	}
44
45	public function addAgent(Request $request)
46	{
47	$data = $request->all();
48	$this->validate($data, [
49	'email' => 'required\|email'
50	]);
51
52	$email = $data['email'];
53
54	$user = get_user_by('email', $email);
55
56	if (!$user \|\| is_wp_error($user)) {
57	return $this->sendError([
58	'message' => __('Sorry, Connected user could not be found with the provided email address', 'fluent-support')
59	]);
60	}
61
62	if (empty($data['first_name'])) {
63	$data['first_name'] = $user->first_name;
64	}
65
66	if (empty($data['last_name'])) {
67	$data['last_name'] = $user->last_name;
68	}
69
70	// check if another agent has same email address
71	$exist = Person::where('email', $email)->first();
72	if ($exist) {
73	return $this->sendError([
74	'message' => __('Sorry, Another agent/person exist with the same email address. Please use a different email address', 'fluent-support')
75	]);
76	}
77
78	$data['user_id'] = $user->ID;
79	$agent = Agent::create($data);
80	PermissionManager::attachPermissions($user, Arr::get($data, 'permissions', []));
81
82	if(!empty($data['telegram_chat_id'])) {
83	$chatId = sanitize_text_field($data['telegram_chat_id']);
84	$agent->updateMeta('telegram_chat_id', $chatId);
85	$agent->telegram_chat_id = $chatId;
86	}
87
88	if(!empty($data['slack_user_id'])) {
89	$chatId = sanitize_text_field($data['slack_user_id']);
90	$agent->updateMeta('slack_user_id', $chatId);
91	$agent->slack_user_id = $chatId;
92	}
93
94	return [
95	'message' => __('Support Staff has been added', 'fluent-support'),
96	'agent' => $agent
97	];
98	}
99
100	public function updateAgent(Request $request, $agentId)
101	{
102	$agent = Agent::findOrFail($agentId);
103	$data = $request->all();
104	$this->validate($data, [
105	'email' => 'required\|email',
106	'first_name' => 'required',
107	'last_name' => 'required',
108	]);
109
110	$user = get_user_by('ID', $agent->user_id);
111
112	if (!$user \|\| is_wp_error($user)) {
113	return $this->sendError([
114	'message' => __('Sorry, Connected user could not be found with the provided email address', 'fluent-support')
115	]);
116	}
117
118	PermissionManager::attachPermissions($user, Arr::get($data, 'permissions', []));
119
120	$updateData = Arr::only($data, ['first_name', 'last_name', 'title']);
121	$updateData['email'] = $user->user_email;
122
123	Agent::where('id', $agent->id)
124	->update($updateData);
125
126	PermissionManager::attachPermissions($user, Arr::get($data, 'permissions', []));
127
128	$agent = Agent::findOrFail($agentId);
129
130	if(isset($data['telegram_chat_id'])) {
131	$chatId = sanitize_text_field($data['telegram_chat_id']);
132	$agent->updateMeta('telegram_chat_id', $chatId);
133	$agent->telegram_chat_id = $chatId;
134	}
135
136	if(isset($data['slack_user_id'])) {
137	$chatId = sanitize_text_field($data['slack_user_id']);
138	$agent->updateMeta('slack_user_id', $chatId);
139	$agent->slack_user_id = $chatId;
140	}
141
142	return [
143	'message' => __('Support Staff has been updated', 'fluent-support'),
144	'agent' => $agent
145	];
146	}
147
148	public function deleteAgent(Request $request, $agentId)
149	{
150	$fallBackAgentId = $request->get('fallback_agent_id');
151
152	if ($fallBackAgentId == $agentId) {
153	return $this->sendError([
154	'message' => __('Old Agent and New agent is same person', 'fluent-support')
155	]);
156	}
157
158	$agent = Agent::findOrFail($agentId);
159
160	PermissionManager::attachPermissions($agent->user_id, []);
161
162	$newAgent = Agent::findOrFail($fallBackAgentId);
163
164	Attachment::where('person_id', $agentId)->update([
165	'person_id' => $newAgent->id
166	]);
167
168	Conversation::where('person_id', $agentId)->update([
169	'person_id' => $newAgent->id
170	]);
171
172	Product::where('created_by', $agentId)->update([
173	'created_by' => $newAgent->id
174	]);
175
176	Ticket::where('agent_id', $agentId)->update([
177	'agent_id' => $newAgent->id
178	]);
179
180	$agent->deleteAllMeta();
181
182	Agent::where('id', $agentId)->delete();
183
184	return [
185	'message' => __('Selected support staff has been deleted', 'fluent-support')
186	];
187
188	}
189
190	public function myStats(Request $request)
191	{
192	$agent = Helper::getAgentByUserId();
193	$response = $this->getAgentStat($request, $agent->id);
194
195	if(defined('FLUENTSUPPORTPRO')) {
196	$response['dashboard_notice'] = apply_filters('fluent_support/dashboard_notice', '', $agent);
197	}
198
199	return $response;
200
201	}
202
203	public function getAgentStat(Request $request, $agentId)
204	{
205	$agent = Agent::findOrFail($agentId);
206	$stats = StatModule::getAgentStat($agentId);
207
208	if (PermissionManager::currentUserCan('fst_manage_unassigned_tickets')) {
209	$stats['unassigned_tickets'] = [
210	'title' => __('Unassigned Tickets', 'fluent-support'),
211	'count' => Ticket::whereNull('agent_id')->where('status', '!=', 'closed')->count()
212	];
213	}
214
215	$data = [
216	'stats' => $stats
217	];
218
219	$with = $request->get('with', []);
220
221	if (in_array('suggested_tickets', $with)) {
222	$data['suggested_tickets'] = TicketHelper::getSuggestedTickets($agent->id);
223	}
224
225	if(in_array('overall_stats', $with)) {
226	$data['overall_stats'] = (new Reporting())->getActiveStats();
227	}
228
229	if(in_array('individual_stat', $with)) {
230	$data['individual_stat'] = (new Reporting())->getActiveStatByAgent($agent->id);
231	}
232	if(in_array('my_overall_stats', $with)){
233	$data['my_overall_stats'] = StatModule::getAgentOverallStats($agent->id);
234	}
235
236	return $data;
237	}
238	}
239