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<?php |
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|
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namespace FluentSupport\App\Http\Controllers; |
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|
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use FluentSupport\App\Models\Attachment; |
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use FluentSupport\App\Models\Customer; |
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use FluentSupport\App\Models\MailBox; |
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use FluentSupport\App\Models\Product; |
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use FluentSupport\App\Models\Conversation; |
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use FluentSupport\App\Models\Ticket; |
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\App\Services\Includes\FileSystem; |
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use FluentSupport\App\Services\Tickets\ResponseService; |
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use FluentSupport\App\Services\Tickets\TicketService; |
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use FluentSupport\Framework\Request\Request; |
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use FluentSupport\Framework\Support\Arr; |
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|
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class CustomerPortalController extends Controller |
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{ |
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public function getTickets(Request $request) |
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{ |
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$customer = $this->resolveCustomer($request); |
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|
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if (!$customer) { |
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return $this->sendError([ |
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'message' => __('No Customer Found', 'fluent-support'), |
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'error_type' => 'no_customer' |
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]); |
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} |
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|
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if($customer->status == 'inactive') { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), |
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'error_type' => 'inactive_customer' |
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]); |
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} |
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|
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$statuses = Arr::get([ |
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'open' => ['new', 'active', 'on-hold'], |
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'all' => [], |
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'closed' => ['closed'] |
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], $request->get('filter_type', '')); |
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|
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$ticketsQuery = Ticket::with([ |
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'customer' => function ($query) { |
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$query->select(['first_name', 'last_name', 'id']); |
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}, 'agent' => function ($query) { |
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$query->select(['first_name', 'last_name', 'id']); |
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} |
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]) |
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->where('customer_id', $customer->id) |
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->orderBy('id', 'DESC'); |
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|
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$ticketsQuery->where('customer_id', $customer->id); |
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|
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if ($statuses) { |
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$ticketsQuery->whereIn('status', $statuses); |
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} |
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|
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$tickets = $ticketsQuery->paginate(); |
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|
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foreach ($tickets as $ticket) { |
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$ticket->human_date = sprintf(__('%s ago', 'fluent-support'), human_time_diff(strtotime($ticket->created_at), current_time('timestamp'))); |
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$ticket->preview_response = $ticket->getLastResponse(); |
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} |
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|
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return [ |
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'tickets' => $tickets |
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]; |
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} |
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|
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public function createTicket(Request $request) |
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{ |
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$data = $request->all(); |
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|
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$this->validate($data, [ |
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'title' => 'required', |
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'content' => 'required' |
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]); |
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|
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$data['title'] = sanitize_text_field(wp_unslash($data['title'])); |
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|
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$data['content'] = wp_unslash(wp_kses_post($data['content'])); |
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|
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$customer = $this->resolveCustomer($request, true); |
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|
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if($customer->status == 'inactive') { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), |
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'error_type' => 'inactive_customer' |
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]); |
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} |
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|
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if (!$customer) { |
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return $this->sendError([ |
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'message' => __('No Customer Found', 'fluent-support'), |
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'error_type' => 'no_customer' |
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]); |
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} |
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|
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$data['customer_id'] = $customer->id; |
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$data['product_source'] = 'local'; |
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$data['mailbox_id'] = $this->resolveMailboxId($request); |
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$data['priority'] = sanitize_text_field($data['client_priority']); |
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$data['client_priority'] = sanitize_text_field($data['client_priority']); |
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$data['source'] = 'web'; |
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|
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$data = apply_filters('fluent_support/create_ticket_data', $data, $customer); |
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do_action('fluent_support/before_ticket_create', $data, $customer); |
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$ticket = Ticket::create($data); |
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|
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if ($attachments = Arr::get($data, 'attachments')) { |
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Attachment::whereNull('ticket_id') |
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->whereIn('file_hash', $attachments) |
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->whereNull('ticket_id') |
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->update([ |
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'ticket_id' => $ticket->id, |
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'person_id' => $customer->id, |
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'status' => 'active' |
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]); |
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$ticket->load('attachments'); |
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} |
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|
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|
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if(defined('FLUENTSUPPORTPRO')) { |
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$customData = Arr::get($data, 'custom_data'); |
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if($customData) { |
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$customData = wp_unslash($customData); |
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$ticket->syncCustomFields($customData); |
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} |
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} |
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|
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do_action('fluent_support/ticket_created', $ticket, $customer); |
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|
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return [ |
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'message' => __('Ticket has been created successfully', 'fluent-support'), |
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'ticket' => $ticket |
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]; |
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} |
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|
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public function getTicket(Request $request, $ticketId) |
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{ |
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$ticket = Ticket::where('id', $ticketId) |
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->with([ |
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'customer' => function ($query) { |
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$query->select(['first_name', 'email', 'person_type', 'last_name', 'id']); |
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}, 'agent' => function ($query) { |
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$query->select(['first_name', 'email', 'person_type', 'last_name', 'id', 'title']); |
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}, |
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'product', |
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'attachments' |
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]) |
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->first(); |
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|
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if ($request->get('intended_ticket_hash') && Helper::isPublicSignedTicketEnabled()) { |
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$customer = $ticket->customer; |
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} else { |
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$customer = $this->resolveCustomer($request); |
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} |
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|
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if (!$customer) { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have permission to this support ticket', 'fluent-support'), |
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'error_type' => 'no_customer' |
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]); |
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} |
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|
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if($customer->status == 'inactive') { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), |
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'error_type' => 'inactive_customer' |
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]); |
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} |
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|
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|
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if ($ticket->privacy == 'private' && $customer->id != $ticket->customer_id) { |
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return $this->sendError([ |
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'message' => __('You do not have permission to view this support ticket', 'fluent-support'), |
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'error_type' => 'permission_error' |
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]); |
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} |
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|
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$responses = Conversation::where('ticket_id', $ticketId) |
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->with([ |
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'person' => function ($query) { |
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$query->select(['first_name', 'email', 'person_type', 'last_name', 'id', 'title']); |
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}, |
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'attachments' |
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]) |
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->filterByType('response') |
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->orderBy('id', 'DESC') |
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->get(); |
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|
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foreach ($responses as $response) { |
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$response->content = make_clickable($response->content); |
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if ($response->person) { |
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$response->person->setHidden(['email']); |
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} |
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} |
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|
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$ticket->content = make_clickable($ticket->content); |
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|
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if ($ticket->customer) { |
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$ticket->customer->setHidden(['email']); |
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} |
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|
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if ($ticket->agent) { |
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$ticket->agent->setHidden(['email']); |
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} |
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|
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if ($ticket->status == 'closed') { |
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$ticket->load('closed_by_person'); |
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if ($ticket->closed_by_person) { |
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$ticket->closed_by_person->setVisible(['first_name', 'last_name', 'id', 'full_name', 'photo']); |
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} |
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} |
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|
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if(defined('FLUENTSUPPORTPRO')) { |
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$ticket->custom_fields = $ticket->customData('public', true); |
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} |
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|
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return [ |
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'ticket' => $ticket, |
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'responses' => $responses, |
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'sign_on_id' => $ticket->customer_id |
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]; |
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} |
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|
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public function createResponse(Request $request, $ticketId) |
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{ |
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$data = $request->all(); |
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$this->validate($data, [ |
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'content' => 'required' |
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]); |
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|
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$data['content'] = wp_unslash(wp_kses_post($data['content'])); |
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|
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|
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$ticket = Ticket::with(['customer'])->findOrFail($ticketId); |
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|
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if ($request->get('intended_ticket_hash') && Helper::isPublicSignedTicketEnabled()) { |
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$customer = $ticket->customer; |
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} else { |
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$customer = $this->resolveCustomer($request); |
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} |
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|
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if (!$customer) { |
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return $this->sendError([ |
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'message' => __('Sorry! No customer found', 'fluent-support') |
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]); |
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} |
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|
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if($customer->status == 'inactive') { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), |
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'error_type' => 'inactive_customer' |
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]); |
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} |
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|
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|
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if ($ticket->privacy == 'private' && $customer->id != $ticket->customer_id) { |
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return $this->sendError([ |
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'message' => __('Sorry! You can not reply to this ticket', 'fluent-support') |
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]); |
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} |
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|
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$data['conversation_type'] = 'response'; |
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$responseData = (new ResponseService())->createResponse($data, $customer, $ticket); |
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|
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return [ |
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'message' => __('Reply has been added', 'fluent-support'), |
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'response' => $responseData['response'], |
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'ticket' => $responseData['ticket'] |
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]; |
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} |
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|
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public function closeTicket(Request $request, $ticketId) |
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{ |
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$ticket = Ticket::with(['customer'])->findOrFail($ticketId); |
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|
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if ($request->get('intended_ticket_hash') && Helper::isPublicSignedTicketEnabled()) { |
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$customer = $ticket->customer; |
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} else { |
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$customer = $this->resolveCustomer($request); |
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} |
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|
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if (!$customer) { |
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return $this->sendError([ |
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'message' => __('Sorry! No customer found', 'fluent-support') |
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]); |
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} |
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|
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if($customer->status == 'inactive') { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), |
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'error_type' => 'inactive_customer' |
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]); |
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} |
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|
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|
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if ($customer->id != $ticket->customer_id) { |
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return $this->sendError([ |
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'message' => __('Sorry! You can not close this ticket', 'fluent-support') |
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]); |
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} |
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|
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return [ |
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'message' => __('Ticket has been closed', 'fluent_support'), |
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'ticket' => (new TicketService())->close($ticket, $customer) |
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]; |
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} |
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|
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public function reOpenTicket(Request $request, $ticketId) |
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{ |
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$ticket = Ticket::with(['customer'])->findOrFail($ticketId); |
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|
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if ($request->get('intended_ticket_hash') && Helper::isPublicSignedTicketEnabled()) { |
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$customer = $ticket->customer; |
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} else { |
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$customer = $this->resolveCustomer($request); |
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} |
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|
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if($customer->status == 'inactive') { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have access to customer portal', 'fluent-support'), |
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'error_type' => 'inactive_customer' |
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]); |
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} |
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|
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|
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if (!$customer) { |
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return $this->sendError([ |
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'message' => __('Sorry! No customer found', 'fluent-support') |
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]); |
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} |
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|
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if ($customer->id != $ticket->customer_id) { |
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return $this->sendError([ |
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'message' => __('Sorry! You can not close this ticket', 'fluent-support') |
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]); |
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} |
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|
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|
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return [ |
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'message' => __('Ticket has been opened again', 'fluent_support'), |
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'ticket' => (new TicketService())->reopen($ticket, $customer) |
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]; |
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|
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|
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} |
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|
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private function resolveCustomer($request, $forceCreate = false) |
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{ |
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$onBehalf = $request->get('on_behalf'); |
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|
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if (!$onBehalf) { |
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$user = get_user_by('ID', get_current_user_id()); |
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if (!$user) { |
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return false; |
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} |
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$onBehalf = [ |
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'user_id' => $user->id, |
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'email' => $user->user_email, |
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'last_ip_address' => $request->getIp() |
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]; |
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} |
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|
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if ($forceCreate) { |
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return Customer::maybeCreateCustomer($onBehalf); |
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} |
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|
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return Customer::getCustomerFromData($onBehalf); |
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} |
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|
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public function getPublicOptions() |
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{ |
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$products = Product::select(['id', 'title'])->get(); |
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|
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return [ |
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'support_products' => $products, |
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'customer_ticket_priorities' => Helper::customerTicketPriorities() |
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]; |
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} |
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|
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public function getCustomFieldsRender() |
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{ |
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if(!defined('FLUENTSUPPORTPRO')) { |
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return [ |
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'custom_fields_rendered' => [] |
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]; |
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} |
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|
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return [ |
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'custom_fields_rendered' => \FluentSupportPro\App\Services\CustomFieldsService::getRenderedPublicFields() |
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]; |
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|
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} |
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|
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private function resolveMailboxId($request) |
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{ |
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if ($mailboxId = $request->get('mailbox_id')) { |
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$mailbox = MailBox::find($mailboxId); |
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if ($mailbox) { |
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return $mailbox->id; |
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} |
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} |
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|
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$mailbox = Helper::getDefaultMailBox(); |
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|
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if ($mailbox) { |
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return $mailbox->id; |
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} |
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return null; |
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} |
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} |
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|
