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<?php |
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|
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namespace FluentSupport\App\Http\Controllers; |
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|
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use FluentSupport\App\Models\Agent; |
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use FluentSupport\App\Models\Meta; |
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use FluentSupport\App\Models\Ticket; |
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use FluentSupportPro\App\Services\Integrations\Slack\SlackHelper; |
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use FluentSupportPro\App\Services\Integrations\Telegram\TelegramHelper; |
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use FluentSupport\App\Services\Tickets\ResponseService; |
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use FluentSupport\Framework\Request\Request; |
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|
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class ChatMessageParserController extends Controller |
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{ |
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public function handleTelegramWebhook(Request $request, $token) |
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{ |
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// Validate Token |
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if(TelegramHelper::getWebhookToken() != $token) { |
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return $this->sendSuccess([ |
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'message' => __('Bot Token could not be verified', 'fluent-support'), |
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'status' => false |
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]); |
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} |
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|
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$payload = $request->all(); |
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$responseData = TelegramHelper::parseTelegramBotPayload($payload); |
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|
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if(is_wp_error($responseData)) { |
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do_action('fluent_support/telegram_payload_error', $responseData, $payload); |
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return $this->sendSuccess([ |
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'message' => $responseData->get_error_message(), |
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'type' => $responseData->get_error_code(), |
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'status' => false |
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]); |
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} |
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|
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$data = [ |
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'conversation_type' => 'response', |
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'content' => $responseData['response_text'], |
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'source' => 'telegram' |
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]; |
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|
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$ticket = Ticket::find($responseData['ticket_id']); |
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|
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if(!$ticket) { |
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return $this->sendSuccess([ |
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'message' => __('No ticket found', 'fluent-support'), |
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'status' => false |
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]); |
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} |
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|
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$agent = Agent::find($responseData['agent_id']); |
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|
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if(!$agent) { |
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return $this->sendSuccess([ |
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'message' => __('No Agent found', 'fluent-support'), |
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'status' => false |
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]); |
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} |
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|
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(new ResponseService)->createResponse($data, $agent, $ticket); |
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|
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return $this->sendSuccess([ |
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'message' => __('Response has been successfully recorded', 'fluent-support'), |
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'status' => true, |
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'data' => $data |
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]); |
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|
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} |
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|
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public function handleSlackEvent(Request $request) |
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{ |
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$slackSettings = SlackHelper::getSettings(); |
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|
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if ($slackSettings['reply_from_slack'] == 'yes'){ |
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|
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$eventSubType = $request->get('event.subtype'); |
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$channelId = $request->get('event.channel'); |
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|
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if($request->get('type') == 'url_verification') { |
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return $request->get('challenge'); |
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} |
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|
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if($slackSettings['channel_id'] == $channelId && $eventSubType== 'message_changed') { |
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$user = $request->get('event.message.user'); |
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$message = $request->get('event.message'); |
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$ticketId = explode('#', $message['root']['attachments'][0]['title']); |
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$ticket = Ticket::find(intval($ticketId[1])); |
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|
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$userSlackObject = Meta::where('key','slack_user_id')->where('value', $user)->first(); |
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$agent = Agent::where('id', $userSlackObject->object_id)->first(); |
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|
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$data = [ |
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'person_id' => $agent->user_id, |
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'ticket_id' => $ticket->id, |
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'conversation_type' => 'response', |
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'content' => $message['text'], |
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'source' => 'slack' |
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]; |
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|
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return (new ResponseService)->createResponse($data, $agent, $ticket); |
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} |
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} |
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} |
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|
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} |
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|
