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<?php |
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|
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namespace FluentSupport\App\Http\Controllers; |
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|
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use FluentSupport\App\Models\Agent; |
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use FluentSupport\App\Models\Attachment; |
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use FluentSupport\App\Models\Person; |
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use FluentSupport\App\Models\Product; |
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use FluentSupport\App\Models\Conversation; |
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use FluentSupport\App\Models\Ticket; |
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use FluentSupport\App\Modules\Reporting\Reporting; |
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use FluentSupport\App\Modules\StatModule; |
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\App\Services\Includes\FileSystem; |
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use FluentSupport\App\Services\TicketHelper; |
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use FluentSupport\Framework\Request\Request; |
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use FluentSupport\App\Modules\PermissionManager; |
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use FluentSupport\Framework\Support\Arr; |
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|
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/** |
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* AgentController class for REST API |
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* This class is responsible for getting data for all request related to agent |
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* |
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* @package FluentSupport\App\Http\Controllers |
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* |
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* @version 1.0.0 |
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*/ |
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class AgentController extends Controller |
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{ |
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public function index(Request $request) |
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{ |
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$agents = Agent::orderBy('id', 'DESC') |
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->searchBy($request->get('search')) |
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->paginate(); |
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|
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foreach ($agents as $agent) { |
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$agent->permissions = PermissionManager::getUserPermissions($agent->user_id); |
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if ($agent->user_id) { |
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$agent->user_profile = admin_url('user-edit.php?user_id=' . $agent->user_id); |
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} |
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$agent->replies_count = Conversation::where('person_id', $agent->id)->count(); |
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$agent->interactions_count = Conversation::where('person_id', $agent->id)->groupBy('ticket_id')->get()->count(); |
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|
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$agent->telegram_chat_id = $agent->getMeta('telegram_chat_id'); |
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$agent->slack_user_id = $agent->getMeta('slack_user_id'); |
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$agent->whatsapp_number = $agent->getMeta('whatsapp_number'); |
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} |
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|
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return [ |
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'agents' => $agents, |
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'permissions' => PermissionManager::getReadablePermissionGroups() |
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]; |
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} |
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|
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/** |
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* addAgent method will add new agent in person table |
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* @param Request $request |
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* @return array |
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* @throws \FluentSupport\Framework\Validator\ValidationException |
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*/ |
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public function addAgent(Request $request) |
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{ |
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$data = $request->all(); |
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$this->validate($data, [ |
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'email' => 'required|email' |
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]); |
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|
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$email = $data['email']; |
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|
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$user = get_user_by('email', $email); |
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|
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if (!$user || is_wp_error($user)) { |
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return $this->sendError([ |
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'message' => __('Sorry, Connected user could not be found with the provided email address', 'fluent-support') |
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]); |
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} |
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|
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if (empty($data['first_name'])) { |
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$data['first_name'] = $user->first_name; |
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} |
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|
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if (empty($data['last_name'])) { |
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$data['last_name'] = $user->last_name; |
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} |
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|
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// check if another agent has same email address |
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$exist = Person::where('email', $email)->first(); |
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if ($exist) { |
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return $this->sendError([ |
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'message' => __('Sorry, Another agent/person exist with the same email address. Please use a different email address', 'fluent-support') |
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]); |
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} |
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|
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$data['user_id'] = $user->ID; |
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$agent = Agent::create($data); |
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PermissionManager::attachPermissions($user, Arr::get($data, 'permissions', [])); |
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|
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if (!empty($data['telegram_chat_id'])) { |
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$chatId = sanitize_text_field($data['telegram_chat_id']); |
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$agent->updateMeta('telegram_chat_id', $chatId); |
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$agent->telegram_chat_id = $chatId; |
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} |
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|
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if (!empty($data['slack_user_id'])) { |
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$chatId = sanitize_text_field($data['slack_user_id']); |
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$agent->updateMeta('slack_user_id', $chatId); |
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$agent->slack_user_id = $chatId; |
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} |
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|
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if (!empty($data['whatsapp_number'])) { |
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$whatsappNumber = sanitize_text_field($data['whatsapp_number']); |
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$agent->updateMeta('whatsapp_number', $whatsappNumber); |
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$agent->whatsapp_number = $whatsappNumber; |
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} |
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|
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return [ |
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'message' => __('Support Staff has been added', 'fluent-support'), |
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'agent' => $agent |
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]; |
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} |
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|
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/** |
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* updateAgent method will update the information of an exiting agent |
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* @param Request $request |
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* @param $agentId |
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* @return array |
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* @throws \FluentSupport\Framework\Validator\ValidationException |
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*/ |
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public function updateAgent(Request $request, $agentId) |
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{ |
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$agent = Agent::findOrFail($agentId); |
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$data = $request->all(); |
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$this->validate($data, [ |
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'email' => 'required|email', |
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'first_name' => 'required', |
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'last_name' => 'required', |
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]); |
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|
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$user = get_user_by('ID', $agent->user_id); |
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|
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if (!$user || is_wp_error($user)) { |
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return $this->sendError([ |
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'message' => __('Sorry, Connected user could not be found with the provided email address', 'fluent-support') |
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]); |
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} |
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|
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PermissionManager::attachPermissions($user, Arr::get($data, 'permissions', [])); |
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|
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$updateData = Arr::only($data, ['first_name', 'last_name', 'title']); |
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$updateData['email'] = $user->user_email; |
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Agent::where('id', $agent->id) |
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->update($updateData); |
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|
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PermissionManager::attachPermissions($user, Arr::get($data, 'permissions', [])); |
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$agent = Agent::findOrFail($agentId); |
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if (isset($data['telegram_chat_id'])) { |
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$chatId = sanitize_text_field($data['telegram_chat_id']); |
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$agent->updateMeta('telegram_chat_id', $chatId); |
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$agent->telegram_chat_id = $chatId; |
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} |
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|
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if (isset($data['slack_user_id'])) { |
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$chatId = sanitize_text_field($data['slack_user_id']); |
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$agent->updateMeta('slack_user_id', $chatId); |
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$agent->slack_user_id = $chatId; |
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} |
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|
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if (isset($data['whatsapp_number'])) { |
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$whatsappNumber = sanitize_text_field($data['whatsapp_number']); |
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$agent->updateMeta('whatsapp_number', $whatsappNumber); |
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$agent->whatsapp_number = $whatsappNumber; |
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} |
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|
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return [ |
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'message' => __('Support Staff has been updated', 'fluent-support'), |
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'agent' => $agent |
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]; |
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} |
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|
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/** |
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* deleteAgent will delete an exiting agent and add an alternative agent as replacement |
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* @param Request $request |
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* @param $agentId |
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* @return array |
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*/ |
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public function deleteAgent(Request $request, $agentId) |
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{ |
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$fallBackAgentId = $request->get('fallback_agent_id'); |
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|
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if ($fallBackAgentId == $agentId) { |
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return $this->sendError([ |
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'message' => __('Old Agent and New agent is same person', 'fluent-support') |
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]); |
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} |
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$agent = Agent::findOrFail($agentId); |
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PermissionManager::attachPermissions($agent->user_id, []); |
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|
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$newAgent = Agent::findOrFail($fallBackAgentId); |
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|
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Attachment::where('person_id', $agentId)->update([ |
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'person_id' => $newAgent->id |
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]); |
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|
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Conversation::where('person_id', $agentId)->update([ |
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'person_id' => $newAgent->id |
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]); |
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|
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Product::where('created_by', $agentId)->update([ |
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'created_by' => $newAgent->id |
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]); |
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|
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Ticket::where('agent_id', $agentId)->update([ |
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'agent_id' => $newAgent->id |
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]); |
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|
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$agent->deleteAllMeta(); |
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Agent::where('id', $agentId)->delete(); |
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return [ |
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'message' => __('Selected support staff has been deleted', 'fluent-support') |
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]; |
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|
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} |
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|
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/** |
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* @param Request $request |
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* @return array |
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*/ |
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public function myStats(Request $request) |
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{ |
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$agent = Helper::getAgentByUserId();//Get logged in agent information |
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//Get the statistics and responses by the agent |
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$response = $this->getAgentStat($request, $agent->id); |
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|
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if (defined('FLUENTSUPPORTPRO')) { |
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$response['dashboard_notice'] = apply_filters('fluent_support/dashboard_notice', '', $agent); |
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} |
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|
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return $response; |
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|
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} |
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|
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/** |
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* getAgentStat method will return ticket statistics by an agent id |
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* |
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* @param Request $request |
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* @param $agentId |
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* @return array |
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*/ |
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public function getAgentStat(Request $request, $agentId) |
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{ |
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$agent = Agent::findOrFail($agentId);//Get agent information |
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$stats = StatModule::getAgentStat($agentId);//Get ticket statistics |
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|
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//If the logged-in user has permission to manage unassigned tickets, get number of unassigned tickets |
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if (PermissionManager::currentUserCan('fst_manage_unassigned_tickets')) { |
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$stats['unassigned_tickets'] = [ |
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'title' => __('Unassigned Tickets', 'fluent-support'), |
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'count' => Ticket::whereNull('agent_id')->where('status', '!=', 'closed')->count() |
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]; |
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} |
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|
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$data = [ |
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'stats' => $stats |
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]; |
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|
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$with = $request->get('with', []); |
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|
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//If the request come with suggested_tickets |
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if (in_array('suggested_tickets', $with)) { |
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//Get suggested tickets from ticketHelper |
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$data['suggested_tickets'] = TicketHelper::getSuggestedTickets($agent->id); |
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} |
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|
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//If the request come with overall_stats |
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if (in_array('overall_stats', $with)) { |
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//Get overall status |
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$data['overall_stats'] = (new Reporting())->getActiveStats(); |
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} |
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|
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//If the request come with individual_stat |
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if (in_array('individual_stat', $with)) { |
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//get overall statistics by agent id |
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$data['individual_stat'] = (new Reporting())->getActiveStatByAgent($agent->id); |
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} |
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//If the request come with my_overall_stats |
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if (in_array('my_overall_stats', $with)) { |
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//Get the overall statistics by the agent |
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$data['my_overall_stats'] = StatModule::getAgentOverallStats($agent->id); |
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} |
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|
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return $data; |
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} |
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|
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/** |
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* addOrUpdateProfileImage method will upload profile picture for a given agent id |
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* @param Request $request |
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* @return array |
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*/ |
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public function addOrUpdateProfileImage(Request $request) |
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{ |
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$allowExtension = [ |
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'jpeg', 'jpe', 'jpg', 'png' |
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]; |
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|
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$agent_id = $request->get('agent_id'); |
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$file = $request->files(); |
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|
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$ext = $file['file']->getClientOriginalExtension(); |
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|
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if(!in_array($ext, $allowExtension)){ |
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return $this->sendError([ |
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'message' => __('Unsupported file submitted, please select an image file', 'fluent-support') |
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]); |
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} |
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|
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$agent = Agent::findOrFail($agent_id); |
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|
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$uploadedImage = FileSystem::setSubDir('agents_avatars')->put($file); |
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|
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if($avatar = $uploadedImage[0]['url']){ |
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$agent->avatar = $avatar; |
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$agent->save(); |
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|
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return[ |
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'message' => __('Profile picture has been updated successfully', 'fluent-support'), |
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'image' => $agent->avatar, |
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'agent' => $agent |
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]; |
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} |
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|
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else{ |
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return $this->sendError([ |
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'message' => __('Something went wrong while updating the profile picture', 'fluent-support') |
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]); |
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} |
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} |
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} |
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|
