fluent-support / app / Http / Controllers / ChatMessageParserController.php

ChatMessageParserController.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.5.5, at app/Http/Controllers/ChatMessageParserController.php

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1	<?php
2
3	namespace FluentSupport\App\Http\Controllers;
4
5	use FluentSupport\App\Models\Agent;
6	use FluentSupport\App\Models\Ticket;
7	use FluentSupport\App\Services\Tickets\ResponseService;
8	use FluentSupport\Framework\Request\Request;
9	use FluentSupportPro\App\Services\Integrations\Slack\SlackNotification;
10
11	/**
12	* ChatMessageParserController class is responsible for getting information from integrated 3rd party request and response
13	* @package FluentSupport\App\Http\Controllers
14	*
15	* @version 1.0.0
16	*/
17
18	class ChatMessageParserController extends Controller
19	{
20	/**
21	* handleTelegramWebhook will get the content from telegram, check the data validity and create response in a ticket
22	* @param Request $request
23	* @param $token
24	* @return mixed
25	*/
26	public function handleTelegramWebhook(Request $request, $token)
27	{
28	if (!defined('FLUENTSUPPORTPRO')) {
29	return $this->sendSuccess([
30	'message' => __('Telegram Integration requires pro version of Fluent Support', 'fluent-support'),
31	'status' => false
32	]);
33	}
34
35	// Validate Token
36	if (\FluentSupportPro\App\Services\Integrations\Telegram\TelegramHelper::getWebhookToken() != $token) {
37	return $this->sendSuccess([
38	'message' => __('Bot Token could not be verified', 'fluent-support'),
39	'status' => false
40	]);
41	}
42
43	$payload = $request->all();
44	$responseData = \FluentSupportPro\App\Services\Integrations\Telegram\TelegramHelper::parseTelegramBotPayload($payload);
45
46	if (is_wp_error($responseData)) {
47	/*
48	* Action on telegram payload error when replying ticket from telegram
49	*
50	* @since v1.0.0
51	* @param object $responseData
52	* @param object $payload
53	*/
54	do_action('fluent_support/telegram_payload_error', $responseData, $payload);
55	return $this->sendSuccess([
56	'message' => $responseData->get_error_message(),
57	'type' => $responseData->get_error_code(),
58	'status' => false
59	]);
60	}
61
62	$data = [
63	'conversation_type' => 'response',
64	'content' => $responseData['response_text'],
65	'source' => 'telegram'
66	];
67
68	$ticket = Ticket::find($responseData['ticket_id']);
69
70	if (!$ticket) {
71	return $this->sendSuccess([
72	'message' => __('No ticket found', 'fluent-support'),
73	'status' => false
74	]);
75	}
76
77	$agent = Agent::find($responseData['agent_id']);
78
79	if (!$agent) {
80	return $this->sendSuccess([
81	'message' => __('No Agent found', 'fluent-support'),
82	'status' => false
83	]);
84	}
85
86	(new ResponseService)->createResponse($data, $agent, $ticket);
87
88	return $this->sendSuccess([
89	'message' => __('Response has been successfully recorded', 'fluent-support'),
90	'status' => true,
91	'data' => $data
92	]);
93
94	}
95
96	/**
97	* handleSlackEvent will get content from slack,check the data validity and create response in a ticket
98	* @param Request $request
99	* @param $token
100	* @return array\|\ArrayAccess\|mixed
101	*/
102	public function handleSlackEvent(Request $request, $token)
103	{
104	if (!defined('FLUENTSUPPORTPRO')) {
105	return $this->sendSuccess([
106	'message' => __('Slack Integration requires pro version of Fluent Support', 'fluent-support'),
107	'status' => false
108	]);
109	}
110
111	// Validate Token
112	if (\FluentSupportPro\App\Services\Integrations\Slack\SlackHelper::getWebhookToken() != $token) {
113	return $this->sendSuccess([
114	'message' => __('Bot Token could not be verified', 'fluent-support'),
115	'status' => false
116	]);
117	}
118
119	if ($request->get('type') == 'url_verification') {
120	return $request->get('challenge');
121	}
122
123	$event = $request->get('event');
124
125	$result = (new SlackNotification())->processSlackEvent($event);
126
127	return $this->sendSuccess([
128	'message' => 'received',
129	'result' => $result
130	]);
131	}
132
133	}
134