fluent-support / app / Http / Controllers / ReportingController.php

ReportingController.php in Fluent Support – Helpdesk & Customer Support Ticket System 1.5.5, at app/Http/Controllers/ReportingController.php

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1	<?php
2
3	namespace FluentSupport\App\Http\Controllers;
4
5	use FluentSupport\App\Models\Agent;
6	use FluentSupport\App\Modules\Reporting\Reporting;
7	use FluentSupport\App\Modules\StatModule;
8	use FluentSupport\App\Services\Helper;
9	use FluentSupport\Framework\Request\Request;
10
11	/**
12	* ReportingController class for REST API
13	* This class is responsible for getting data for all request related to report
14	* @package FluentSupport\App\Http\Controllers
15	*
16	* @version 1.0.0
17	*/
18	class ReportingController extends Controller
19	{
20	/**
21	* getOverallReports method will return the overall statistics of all ticket by ticket statuses
22	* The response will have an array with ticket number by ticket status
23	* @param Request $request
24	* @return array
25	*/
26	public function getOverallReports(Request $request)
27	{
28	return [
29	'overall_reports' => StatModule::getOverAllStats(),
30	'today_reports' => StatModule::getTodayStats()
31	];
32	}
33
34	/**
35	* getTicketsChart method will generate statistics for all tickets within a date range and return ticket number by date
36	* @param Request $request
37	* @param Reporting $reporting
38	* @return array
39	*/
40	public function getTicketsChart(Request $request, Reporting $reporting)
41	{
42	list($from, $to) = $request->get('date_range') ?: ['', ''];
43	$filter = [];
44	$stats = $reporting->getTicketsGrowth($from, $to);
45
46	if($agent_id = $request->get('agent_id')) {
47	$filter['agent_id'] = $agent_id;
48	$stats = $reporting->getTicketsGrowth($from, $to, $filter);
49	}
50	return [
51	'stats' => $stats
52	];
53	}
54
55	/**
56	* getResolveChart method will generate statistics for closed tickets within a date range and return ticket number by date
57	* @param Request $request
58	* @param Reporting $reporting
59	* @return array
60	*/
61	public function getResolveChart(Request $request, Reporting $reporting)
62	{
63	list($from, $to) = $request->get('date_range') ?: ['', ''];
64	$filter = [];
65	$stats = $reporting->getTicketResolveGrowth($from, $to);
66
67	if($agent_id = $request->get('agent_id')) {
68	$filter['agent_id'] = $agent_id;
69	$stats = $reporting->getTicketResolveGrowth($from, $to, $filter);
70	}
71
72	return [
73	'stats' => $stats
74	];
75	}
76
77	/**
78	* getResponseChart method will generate response statistics for ticket by date range
79	* @param Request $request
80	* @param Reporting $reporting
81	* @return array
82	*/
83	public function getResponseChart(Request $request, Reporting $reporting)
84	{
85	list($from, $to) = $request->get('date_range') ?: ['', ''];
86	$filter = [];
87	$stats = $reporting->getResponseGrowth($from, $to);
88
89	if($person_id = $request->get('agent_id')) {
90	$filter['person_id'] = $person_id;
91	$stats = $reporting->getResponseGrowth($from, $to, $filter);
92	}
93
94	return [
95	'stats' => $stats
96	];
97	}
98
99	/**
100	* getAgentsSummary method will generate summary for agent
101	* This method will count closed tickets, open tickets, responses/interactions with ticket by agent within a date range
102	* @param Request $request
103	* @param Reporting $reporting
104	* @return array
105	*/
106	public function getAgentsSummary(Request $request, Reporting $reporting)
107	{
108	return [
109	'summary' => $reporting->agentSummary($request->get('from'), $request->get('to'))
110	];
111	}
112
113	/**
114	* getAgentOverallReports method will return the overall statistics report for logged-in agent
115	* @param Request $request
116	* @return array
117	*/
118	public function getAgentOverallReports(Request $request)
119	{
120	$agent = Helper::getAgentByUserId(get_current_user_id());
121
122	return [
123	'overall_reports' => StatModule::getAgentOverallStats($agent->id),
124	'today_reports' => StatModule::getTodayStats($agent->id)
125	];
126	}
127
128	/**
129	* getAgentResolveChart method will generate ticket data for resolved ticket
130	* @param Request $request
131	* @param Reporting $reporting
132	* @return array
133	*/
134	public function getAgentResolveChart(Request $request, Reporting $reporting)
135	{
136	//Get logged in agent information
137	$agent = Helper::getAgentByUserId(get_current_user_id());
138	list($from, $to) = $request->get('date_range') ?: ['', ''];
139
140	return [
141	'stats' => $reporting->getTicketResolveGrowth($from, $to, ['agent_id' => $agent->id])
142	];
143	}
144
145	/**
146	* getAgentResponseChart method will generate the statistics of response by agent in tickets within date range
147	* @param Request $request
148	* @param Reporting $reporting
149	* @return array
150	*/
151	public function getAgentResponseChart(Request $request, Reporting $reporting)
152	{
153	$agent = Helper::getAgentByUserId(get_current_user_id());
154	list($from, $to) = $request->get('date_range') ?: ['', ''];
155
156	return [
157	'stats' => $reporting->getResponseGrowth($from, $to, ['person_id' => $agent->id])
158	];
159	}
160
161	/**
162	* getPersonalSummary method will generate summary for specific agent
163	* This method will count closed tickets, open tickets, responses/interactions with ticket by agent within a date range
164	* @param Reporting $reporting
165	* @param Request $request
166	* @return array
167	*/
168	public function getPersonalSummary(Reporting $reporting, Request $request)
169	{
170	$agent = Helper::getAgentByUserId(get_current_user_id());
171
172	return [
173	'summary' => $reporting->agentSummary($request->get('from'), $request->get('to'), $agent->id)
174	];
175	}
176	}
177