| 1 |
<?php |
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|
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namespace FluentSupport\App\Http\Controllers; |
| 4 |
|
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use FluentSupport\App\Models\Agent; |
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use FluentSupport\App\Models\Attachment; |
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use FluentSupport\App\Models\Customer; |
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use FluentSupport\App\Models\MailBox; |
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use FluentSupport\App\Models\Conversation; |
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use FluentSupport\App\Models\Product; |
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use FluentSupport\App\Models\Ticket; |
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use FluentSupport\App\Modules\PermissionManager; |
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use FluentSupport\App\Services\EmailNotification\Settings; |
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use FluentSupport\App\Services\Helper; |
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use FluentSupport\App\Services\ProfileInfoService; |
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use FluentSupport\App\Services\TicketHelper; |
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use FluentSupport\App\Services\TicketQueryService; |
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use FluentSupport\App\Services\Tickets\ResponseService; |
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use FluentSupport\App\Services\Tickets\TicketService; |
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use FluentSupport\Framework\Request\Request; |
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|
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/** |
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* TicketController class for REST API related to ticket |
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* This class is responsible for getting / inserting/ modifying data for all request related to ticket |
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* @package FluentSupport\App\Http\Controllers |
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* |
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* @version 1.0.0 |
| 28 |
*/ |
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|
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class TicketController extends Controller |
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{ |
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public function me(Request $request) |
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{ |
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$user = wp_get_current_user(); |
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|
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$settings = [ |
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'user_id' => $user->ID, |
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'email' => $user->user_email, |
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'person' => Helper::getAgentByUserId($user->ID), |
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'permissions' => PermissionManager::currentUserPermissions(), |
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'request' => $request->all() |
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]; |
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|
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if ($request->get('with_portal_settings')) { |
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|
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$mimeHeadings = Helper::getAcceptedMimeHeadings(); |
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$businessSettings = (new Settings())->globalBusinessSettings(); |
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$maxFileSize = absint($businessSettings['max_file_size']); |
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|
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$portalSettings = [ |
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'support_products' => Product::select(['id', 'title'])->get(), |
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'customer_ticket_priorities' => Helper::customerTicketPriorities(), |
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'has_file_upload' => !!Helper::ticketAcceptedFileMiles(), |
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'has_rich_text_editor' => true, |
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'max_file_size' => $maxFileSize, |
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'mime_headings' => $mimeHeadings |
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]; |
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/** |
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* Filter customer portal settings |
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* |
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* @since v1.0.0 |
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* @param array $portalSettings |
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*/ |
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$portalSettings = apply_filters('fluent_support/customer_portal_vars', $portalSettings); |
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|
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$settings['portal_settings'] = $portalSettings; |
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} |
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|
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|
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return $settings; |
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} |
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|
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/** |
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* index method will return the list of ticket based on the selected filter |
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* @param Request $request |
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* @return array |
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*/ |
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public function index(Request $request) |
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{ |
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//Selected filter type, either simple or Advanced |
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$filterType = $request->get('filter_type', 'simple'); |
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|
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/*Prepare Query Arguments*/ |
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$queryArgs = [ |
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'with' => [], |
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'filter_type' => $filterType, |
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'sort_by' => $request->get('order_by', 'id'), |
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'sort_type' => $request->get('order_type', 'DESC'), |
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]; |
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|
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|
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//If the selected filter type is advanced |
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if($request->get('filter_type')=='advanced'){ |
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//Get the selected query params for advanced filter |
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$queryArgs['filters_groups_raw'] = json_decode($this->request->get('advanced_filters'), true); |
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} else { |
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//Selected filter type is simple |
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$queryArgs['simple_filters'] = $request->get('filters', []); |
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$queryArgs['search'] = trim(sanitize_text_field($request->get('search', ''))); |
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if ($customerId = $request->get('customer_id')) { |
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$queryArgs['customer_id'] = intval($customerId); |
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} |
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} |
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|
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/*End Prepare Query Arguments*/ |
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|
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$ticketsModel = (new TicketQueryService($queryArgs))->getModel(); |
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|
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$ticketsModel = $ticketsModel->with([ |
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'customer' => function ($query) { |
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$query->select(['first_name', 'last_name', 'email', 'id', 'avatar']); |
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}, 'agent' => function ($query) { |
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$query->select(['first_name', 'last_name', 'id']); |
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}, |
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'product', |
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'tags', |
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'preview_response' => function ($query) { |
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$query->orderBy('id', 'desc'); |
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} |
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]); |
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|
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|
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// apply filters by access level |
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do_action_ref_array('fluent_support/tickets_query_by_permission_ref', [&$ticketsModel, false]); |
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|
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|
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$tickets = $ticketsModel->paginate(); |
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|
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$perPage = $request->get('per_page'); |
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|
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foreach ($tickets as $ticket) { |
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if ($perPage < 15) { |
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if ($ticket->status != 'closed') { |
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$ticket->live_activity = TicketHelper::getActivity($ticket->id); |
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} else { |
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$ticket->live_activity = []; |
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} |
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} |
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} |
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|
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return [ |
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'tickets' => $tickets |
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]; |
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} |
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|
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/** |
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* createTicket method will create new ticket as well as customer or WP user |
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* @param Request $request |
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* @return array |
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* @throws \FluentSupport\Framework\Validator\ValidationException |
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*/ |
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public function createTicket(Request $request) |
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{ |
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$ticketData = $request->get('ticket', []); |
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$maybeNewCustomer = $request->get('newCustomer'); |
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|
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//If user select create WP user during ticket creation |
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if ($ticketData['create_wp_user'] == 'yes'){ |
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//Check if username already in use, if not create new user |
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if(!username_exists($maybeNewCustomer['username'])){ |
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$authController = new AuthController(); |
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$createdUser = $authController->createUser($maybeNewCustomer); |
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$authController->maybeUpdateUser($createdUser, $maybeNewCustomer); |
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}else{ |
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return $this->sendError(__('This username is already exist in WordPress', 'fluent-support')); |
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} |
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} |
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//If user select create customer during ticket creation |
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if($ticketData['create_customer'] == 'yes'){ |
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//Check user already exist as customer, if not create new |
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if (!empty($maybeNewCustomer) && is_null(Customer::where('email', $maybeNewCustomer['email'])->first())){ |
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$createCustomer = Customer::create($maybeNewCustomer); |
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if ($createCustomer){ |
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$ticketData['customer_id'] = $createCustomer->id; |
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} |
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} |
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else{ |
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return $this->sendError(__('Customer with this email already exist', 'fluent-support')); |
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} |
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} |
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|
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$this->validate($ticketData, [ |
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'customer_id' => 'required', |
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'title' => 'required', |
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'content' => 'required' |
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]); |
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|
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//Get customer information from db |
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$customer = Customer::findOrFail($ticketData['customer_id']); |
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|
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if (empty($ticketData['mailbox_id'])) { |
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$mailbox = Helper::getDefaultMailBox(); |
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$ticketData['mailbox_id'] = $mailbox->id; |
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} else { |
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$mailbox = MailBox::findOrFail($ticketData['mailbox_id']); // just for validation |
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} |
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|
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if (!empty($ticketData['product_id'])) { |
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$data['product_source'] = 'local'; |
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} |
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|
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$ticketData['title'] = sanitize_text_field(wp_unslash($ticketData['title'])); |
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|
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$ticketData['content'] = wp_unslash(wp_kses_post($ticketData['content'])); |
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|
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if (!empty($ticketData['priority'])) { |
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$ticketData['priority'] = sanitize_text_field($ticketData['priority']); |
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} |
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|
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$ticketData['client_priority'] = sanitize_text_field($ticketData['client_priority']); |
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|
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/* |
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* Filter ticket data |
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* |
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* @since v1.0.0 |
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* @param array $ticketData |
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* @param object $customer |
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*/ |
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$ticketData = apply_filters('fluent_support/create_ticket_data', $ticketData, $customer); |
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|
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/* |
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* Action before ticket create |
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* |
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* @since v1.0.0 |
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* @param array $ticketData |
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* @param object $customer |
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*/ |
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do_action('fluent_support/before_ticket_create', $ticketData, $customer); |
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|
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$createdTicket = Ticket::create($ticketData); |
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|
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if (defined('FLUENTSUPPORTPRO') && !empty($ticketData['custom_fields'])) { |
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$createdTicket->syncCustomFields($ticketData['custom_fields']); |
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} |
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|
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/* |
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* Action on ticket create |
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* |
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* @since v1.0.0 |
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* @param object $createdTicket |
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* @param object $customer |
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*/ |
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do_action('fluent_support/ticket_created', $createdTicket, $customer); |
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|
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return [ |
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'message' => __('Ticket has been created successfully', 'fluent-support'), |
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'ticket' => $createdTicket |
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]; |
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|
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} |
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|
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/** |
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* getTicket method will return ticket information by ticket id |
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* @param Request $request |
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* @param $ticketId |
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* @return array |
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*/ |
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public function getTicket(Request $request, $ticketId) |
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{ |
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//Get logged in agent information |
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$agent = Helper::getAgentByUserId(); |
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|
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$ticketWith = $request->get('with', ['customer', 'agent', 'product', 'mailbox', 'tags', 'attachments' => function ($q) { |
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$q->whereIn('status', ['active', 'inline']); |
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}]); |
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$responseWith = $request->get('response_with', ['person', 'attachments']); |
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|
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//Get ticket by id |
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$ticket = Ticket::with($ticketWith) |
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->findOrFail($ticketId); |
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|
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//If ticket has customer |
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if ($ticket->customer) { |
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//Get and set customer profile url |
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$ticket->customer->profile_edit_url = $ticket->customer->getUserProfileEditUrl(); |
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} |
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|
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//If user do not have permission in this ticket |
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if (!PermissionManager::hasTicketPermission($ticket)) { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
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]); |
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} |
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|
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|
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if ($ticket->status == 'closed') { |
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$ticket->load('closed_by_person'); |
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} |
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|
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//Get ticket responses |
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$responses = Conversation::where('ticket_id', $ticketId) |
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->with($responseWith) |
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->orderBy('id', 'DESC') |
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->get(); |
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|
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foreach ($responses as $response) { |
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$response->content = make_clickable(wpautop($response->content, false)); |
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} |
| 299 |
|
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$ticket->content = make_clickable(wpautop($ticket->content, false)); |
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|
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//Get last activity by agent |
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$ticket->live_activity = TicketHelper::getActivity($ticketId, $agent->id); |
| 304 |
|
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if (defined('FLUENTSUPPORTPRO')) { |
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$ticket->custom_fields = $ticket->customData('admin', true); |
| 307 |
} |
| 308 |
|
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$data = [ |
| 310 |
'ticket' => $ticket, |
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'responses' => $responses, |
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'agent_id' => $agent->id |
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]; |
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|
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//Is request come with fluentcrm_profile, get fluent crm contack information |
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if (in_array('fluentcrm_profile', $request->get('with_data', [])) && defined('FLUENTCRM')) { |
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$data['fluentcrm_profile'] = Helper::getFluentCrmContactData($ticket->customer); |
| 318 |
} |
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|
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return $data; |
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|
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} |
| 323 |
|
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/** |
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* createResponse method will create response by agent for the ticket |
| 326 |
* @param Request $request |
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* @param $ticketId |
| 328 |
* @return array |
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* @throws \FluentSupport\Framework\Validator\ValidationException |
| 330 |
*/ |
| 331 |
public function createResponse(Request $request, $ticketId) |
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{ |
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$data = $request->all(); |
| 334 |
|
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$this->validate($data, [ |
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'content' => 'required' |
| 337 |
]); |
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|
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//Get logged-in agent information |
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$agent = Helper::getAgentByUserId(get_current_user_id()); |
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|
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if (!$agent) { |
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return $this->sendError([ |
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'message' => __('Sorry, You do not have permission. Please add yourself as support agent first', 'fluent-support') |
| 345 |
]); |
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} |
| 347 |
|
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$ticket = Ticket::findOrFail($ticketId); |
| 349 |
|
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//If the agent has permission to view this ticket |
| 351 |
if (!PermissionManager::hasTicketPermission($ticket)) { |
| 352 |
return $this->sendError([ |
| 353 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 354 |
]); |
| 355 |
} |
| 356 |
// Adding support for shortcode in agent response |
| 357 |
$data = apply_filters('fluent_support/parse_smartcode_data', $data, [ |
| 358 |
'customer' => $ticket->customer, |
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'agent' => Helper::getAgentByUserId(get_current_user_id()) |
| 360 |
]); |
| 361 |
$responseData = (new ResponseService())->createResponse($data, $agent, $ticket); |
| 362 |
|
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$responseData['response']->content = make_clickable(wpautop($responseData['response']->content, false)); |
| 364 |
|
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return [ |
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'message' => __('Response has been added'), |
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'response' => $responseData['response'], |
| 368 |
'ticket' => $responseData['ticket'], |
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'update_data' => $responseData['update_data'] |
| 370 |
]; |
| 371 |
} |
| 372 |
|
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/** |
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* getTicketWidgets method generate additional information for a ticket by customer |
| 375 |
* @param Request $request |
| 376 |
* @param $ticketId |
| 377 |
* @return array |
| 378 |
*/ |
| 379 |
public function getTicketWidgets(Request $request, $ticketId) |
| 380 |
{ |
| 381 |
//Get ticket with customer by ticket |
| 382 |
$ticket = Ticket::with('customer')->findOrFail($ticketId); |
| 383 |
|
| 384 |
//If the logged-in user has permission |
| 385 |
if (!PermissionManager::hasTicketPermission($ticket)) { |
| 386 |
return $this->sendError([ |
| 387 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 388 |
]); |
| 389 |
} |
| 390 |
|
| 391 |
//Get last 10 tickets of this customer except this |
| 392 |
$otherTickets = Ticket::where('id', '!=', $ticketId) |
| 393 |
->select(['id', 'title', 'status', 'created_at']) |
| 394 |
->where('customer_id', $ticket->customer_id) |
| 395 |
->orderBy('id', 'DESC') |
| 396 |
->limit(10) |
| 397 |
->get(); |
| 398 |
|
| 399 |
return [ |
| 400 |
'other_tickets' => $otherTickets, |
| 401 |
'extra_widgets' => ProfileInfoService::getProfileExtraWidgets($ticket->customer) |
| 402 |
]; |
| 403 |
} |
| 404 |
|
| 405 |
/** |
| 406 |
* updateTicketProperty method will update ticket property |
| 407 |
* @param Request $request |
| 408 |
* @param $ticketId |
| 409 |
* @return array |
| 410 |
*/ |
| 411 |
public function updateTicketProperty(Request $request, $ticketId) |
| 412 |
{ |
| 413 |
$assigner = Helper::getAgentByUserId(get_current_user_id()); |
| 414 |
$ticket = Ticket::findOrFail($ticketId); |
| 415 |
$propName = $request->get('prop_name'); |
| 416 |
$propValue = $request->get('prop_value'); |
| 417 |
|
| 418 |
if (!PermissionManager::hasTicketPermission($ticket)) { |
| 419 |
return $this->sendError([ |
| 420 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 421 |
]); |
| 422 |
} |
| 423 |
|
| 424 |
$prevValue = $ticket->{$propName}; |
| 425 |
if ($propName && $propValue && $prevValue != $propValue) { |
| 426 |
$ticket->{$propName} = $propValue; |
| 427 |
$ticket->save(); |
| 428 |
} |
| 429 |
|
| 430 |
$updateData = []; |
| 431 |
|
| 432 |
if ($propName == 'product_id') { |
| 433 |
$ticket->load('product'); |
| 434 |
$updateData['product'] = $ticket->product; |
| 435 |
} else if ($propName == 'agent_id') { |
| 436 |
$ticket->load('agent'); |
| 437 |
$updateData['agent'] = $ticket->agent; |
| 438 |
$updateData['assigner'] = (new TicketService())->onAgentChange($ticket, $assigner); |
| 439 |
if ($prevValue != $ticket->{$propName}) { |
| 440 |
do_action('fluent_support/agent_assigned_to_ticket', $ticket->agent, $ticket, $assigner); |
| 441 |
} |
| 442 |
} |
| 443 |
|
| 444 |
return [ |
| 445 |
'message' => __(str_replace('_', ' ', ucwords($propName)) . ' has been updated', 'fluent-support'), |
| 446 |
'update_data' => $updateData |
| 447 |
]; |
| 448 |
} |
| 449 |
|
| 450 |
/** |
| 451 |
* closeTicket method close the ticket by id |
| 452 |
* @param Request $request |
| 453 |
* @param $ticketId |
| 454 |
* @return array |
| 455 |
*/ |
| 456 |
public function closeTicket(Request $request, $ticketId) |
| 457 |
{ |
| 458 |
$agent = Helper::getAgentByUserId(get_current_user_id()); |
| 459 |
|
| 460 |
$ticket = Ticket::findOrFail($ticketId); |
| 461 |
|
| 462 |
if (!PermissionManager::hasTicketPermission($ticket)) { |
| 463 |
return $this->sendError([ |
| 464 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 465 |
]); |
| 466 |
} |
| 467 |
|
| 468 |
return [ |
| 469 |
'message' => __('Ticket has been closed', 'fluent_support'), |
| 470 |
'ticket' => (new TicketService())->close($ticket, $agent) |
| 471 |
]; |
| 472 |
} |
| 473 |
|
| 474 |
/** |
| 475 |
* reOpenTicket method will reopen a closed ticket |
| 476 |
* @param Request $request |
| 477 |
* @param $ticketId |
| 478 |
* @return array |
| 479 |
*/ |
| 480 |
public function reOpenTicket(Request $request, $ticketId) |
| 481 |
{ |
| 482 |
$agent = Helper::getAgentByUserId(get_current_user_id()); |
| 483 |
|
| 484 |
$ticket = Ticket::findOrFail($ticketId); |
| 485 |
|
| 486 |
if (!PermissionManager::hasTicketPermission($ticket)) { |
| 487 |
return $this->sendError([ |
| 488 |
'message' => __('Sorry, You do not have permission to this ticket', 'fluent-support') |
| 489 |
]); |
| 490 |
} |
| 491 |
|
| 492 |
return [ |
| 493 |
'message' => __('Ticket has been opened again', 'fluent_support'), |
| 494 |
'ticket' => (new TicketService())->reopen($ticket, $agent) |
| 495 |
]; |
| 496 |
} |
| 497 |
|
| 498 |
/** |
| 499 |
* doBulkActions method is responsible for bulk action |
| 500 |
* This function will get ticket ids and action as parameter and perform action based on the selection |
| 501 |
* @param Request $request |
| 502 |
* @return array|string[]|void |
| 503 |
*/ |
| 504 |
public function doBulkActions(Request $request) |
| 505 |
{ |
| 506 |
//Get all ticket ids |
| 507 |
$ticketIds = $request->get('ticket_ids', []); |
| 508 |
$action = $request->get('bulk_action');//get action |
| 509 |
$hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets'); |
| 510 |
$agent = Helper::getAgentByUserId(); |
| 511 |
$query = Ticket::whereIn('id', $ticketIds); |
| 512 |
|
| 513 |
//If agent do not have permission to manage other tickets |
| 514 |
if (!$hasAllPermission) { |
| 515 |
//Filter ticket by agent_id |
| 516 |
$query->where('agent_id', $agent->id); |
| 517 |
} |
| 518 |
|
| 519 |
//If bulk action is close ticket |
| 520 |
if ($action == 'close_tickets') { |
| 521 |
$query->where('status', '!=', 'closed'); |
| 522 |
$tickets = $query->get(); |
| 523 |
foreach ($tickets as $ticket) { |
| 524 |
(new TicketService())->close($ticket, $agent); |
| 525 |
} |
| 526 |
|
| 527 |
return [ |
| 528 |
'message' => sprintf(__('%d tickets have been closed', 'fluent-support'), count($tickets)) |
| 529 |
]; |
| 530 |
} else if ($action == 'delete_tickets') { |
| 531 |
//If bulk action is delete ticket |
| 532 |
$tickets = $query->get(); |
| 533 |
|
| 534 |
foreach ($tickets as $ticket) { |
| 535 |
$ticket->deleteTicket(); |
| 536 |
} |
| 537 |
|
| 538 |
return [ |
| 539 |
'message' => __(count($tickets) . ' tickets have been deleted', 'fluent-support') |
| 540 |
]; |
| 541 |
} else if ($action == 'assign_agent') { |
| 542 |
//If action is assign agent |
| 543 |
$agentId = absint($request->get('agent_id')); |
| 544 |
if (!$agentId) { |
| 545 |
$this->sendError([ |
| 546 |
'message' => __('agent_id param is required', 'fluent-support') |
| 547 |
]); |
| 548 |
} |
| 549 |
|
| 550 |
$agent = Agent::findOrFail($agentId); |
| 551 |
|
| 552 |
//Filter ticket where not assign same agent or none |
| 553 |
$query->where(function ($q) use ($agent) { |
| 554 |
$q->where('agent_id', '!=', $agent->id) |
| 555 |
->orWhereNull('agent_id'); |
| 556 |
}); |
| 557 |
|
| 558 |
$tickets = $query->get(); |
| 559 |
|
| 560 |
foreach ($tickets as $ticket) { |
| 561 |
$assigner = Helper::getCurrentAgent(); |
| 562 |
$ticket->agent_id = $agent->id; |
| 563 |
$ticket->save(); |
| 564 |
do_action('fluent_support/agent_assigned_to_ticket', $agent, $ticket, $assigner); |
| 565 |
} |
| 566 |
|
| 567 |
return [ |
| 568 |
'message' => __(count($tickets) . ' tickets has been assigned to', 'fluent-support') . ' ' . $agent->full_name |
| 569 |
]; |
| 570 |
} else if ($action == 'assign_tags') { |
| 571 |
//if action is assign tags |
| 572 |
$tags = array_filter(array_map('absint', $request->get('tag_ids', []))); |
| 573 |
if (!$tags) { |
| 574 |
$this->sendError([ |
| 575 |
'message' => __('tag_ids param is required', 'fluent-support') |
| 576 |
]); |
| 577 |
} |
| 578 |
|
| 579 |
$tickets = $query->get(); |
| 580 |
|
| 581 |
foreach ($tickets as $ticket) { |
| 582 |
$ticket->applyTags($tags); |
| 583 |
} |
| 584 |
|
| 585 |
return [ |
| 586 |
'message' => __('Selected tags has been added to tickets', 'fluent-support') |
| 587 |
]; |
| 588 |
|
| 589 |
} |
| 590 |
|
| 591 |
$this->sendError([ |
| 592 |
'message' => __('Sorry no action found as available', 'fluent-support') |
| 593 |
]); |
| 594 |
} |
| 595 |
|
| 596 |
/** |
| 597 |
* doBulkReplies method will create response for bulk tickets |
| 598 |
* This function will get ticket ids, content, attachment etc and create response for tickets |
| 599 |
* @param Request $request |
| 600 |
* @return array |
| 601 |
* @throws \FluentSupport\Framework\Validator\ValidationException |
| 602 |
*/ |
| 603 |
public function doBulkReplies(Request $request) |
| 604 |
{ |
| 605 |
$data = $request->all(); |
| 606 |
$this->validate($data, [ |
| 607 |
'content' => 'required', |
| 608 |
'ticket_ids' => 'required|array' |
| 609 |
]); |
| 610 |
|
| 611 |
//get all ticket ids |
| 612 |
$ticketIds = $request->get('ticket_ids'); |
| 613 |
$ticketIds = array_filter($ticketIds, 'absint'); |
| 614 |
|
| 615 |
//Get logged in agent information |
| 616 |
$agent = Helper::getAgentByUserId(); |
| 617 |
|
| 618 |
$hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets'); |
| 619 |
|
| 620 |
$query = Ticket::whereIn('id', $ticketIds)->where('status', '!=', 'closed'); |
| 621 |
|
| 622 |
//If the agent does not have permission |
| 623 |
if (!$hasAllPermission) { |
| 624 |
//Filter ticket by agent_id |
| 625 |
$query->where('agent_id', $agent->id); |
| 626 |
} |
| 627 |
|
| 628 |
$tickets = $query->get(); |
| 629 |
|
| 630 |
//if not ticket found |
| 631 |
if ($tickets->isEmpty()) { |
| 632 |
$this->sendError([ |
| 633 |
'message' => __('Sorry no tickets found based on your filter and bulk actions', 'fluent-support') |
| 634 |
]); |
| 635 |
} |
| 636 |
|
| 637 |
//get response data |
| 638 |
$responseData = [ |
| 639 |
'content' => $request->get('content'), |
| 640 |
'conversation_type' => $request->get('conversation_type', 'response'), |
| 641 |
'close_ticket' => $request->get('close_ticket', 'no') |
| 642 |
]; |
| 643 |
|
| 644 |
$attachments = $request->get('attachments', []); |
| 645 |
|
| 646 |
//If request with file |
| 647 |
if ($attachments) { |
| 648 |
$attachments = Attachment::whereNull('ticket_id') |
| 649 |
->orderBy('id', 'asc') |
| 650 |
->whereIn('file_hash', $attachments) |
| 651 |
->get(); |
| 652 |
} |
| 653 |
|
| 654 |
|
| 655 |
$responseService = new ResponseService(); |
| 656 |
|
| 657 |
foreach ($tickets as $ticket) { |
| 658 |
if ($attachments) { |
| 659 |
$responseData['attachments'] = []; |
| 660 |
foreach ($attachments as $attachment) { |
| 661 |
$attachedFile = $attachment->replicate(); |
| 662 |
$attachedFile->ticket_id = $ticket->id; |
| 663 |
$attachedFile->save(); |
| 664 |
$responseData['attachments'][] = $attachedFile->file_hash; |
| 665 |
} |
| 666 |
} |
| 667 |
|
| 668 |
$responseService->createResponse($responseData, $agent, $ticket); |
| 669 |
} |
| 670 |
|
| 671 |
|
| 672 |
return [ |
| 673 |
'message' => __('Response has been added to the selected tickets', 'fluent-support') |
| 674 |
]; |
| 675 |
|
| 676 |
} |
| 677 |
|
| 678 |
/** |
| 679 |
* deleteResponse method will remove a response from ticket by ticket id and response id |
| 680 |
* @param Request $request |
| 681 |
* @param $ticketId |
| 682 |
* @param $responseId |
| 683 |
* @return array |
| 684 |
*/ |
| 685 |
public function deleteResponse(Request $request, $ticketId, $responseId) |
| 686 |
{ |
| 687 |
$ticket = Ticket::findOrFail($ticketId); |
| 688 |
$response = Conversation::findOrFail($responseId); |
| 689 |
$agent = Helper::getAgentByUserId(); |
| 690 |
|
| 691 |
$hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets'); |
| 692 |
|
| 693 |
if (!$hasAllPermission) { |
| 694 |
if ($ticket->agent_id != $agent->id) { |
| 695 |
return $this->sendError([ |
| 696 |
'message' => __('Sorry, You do not have permission to delete this response', 'fluent-support') |
| 697 |
]); |
| 698 |
} |
| 699 |
} |
| 700 |
|
| 701 |
Conversation::where('id', $response->id)->delete(); |
| 702 |
|
| 703 |
return [ |
| 704 |
'message' => __('Selected response has been deleted', 'fluent-support') |
| 705 |
]; |
| 706 |
|
| 707 |
} |
| 708 |
|
| 709 |
/** |
| 710 |
* updateResponse method will update ticket response using ticket and response id |
| 711 |
* @param Request $request |
| 712 |
* @param $ticketId |
| 713 |
* @param $responseId |
| 714 |
* @return array |
| 715 |
* @throws \FluentSupport\Framework\Validator\ValidationException |
| 716 |
*/ |
| 717 |
public function updateResponse(Request $request, $ticketId, $responseId) |
| 718 |
{ |
| 719 |
$data = $request->all(); |
| 720 |
|
| 721 |
$this->validate($data, [ |
| 722 |
'content' => 'required' |
| 723 |
]); |
| 724 |
|
| 725 |
$ticket = Ticket::findOrFail($ticketId); |
| 726 |
$response = Conversation::findOrFail($responseId); |
| 727 |
$agent = Helper::getAgentByUserId(); |
| 728 |
|
| 729 |
$hasAllPermission = PermissionManager::currentUserCan('fst_manage_other_tickets'); |
| 730 |
|
| 731 |
if (!$hasAllPermission) { |
| 732 |
if ($ticket->agent_id != $agent->id) { |
| 733 |
return $this->sendError([ |
| 734 |
'message' => __('Sorry, You do not have permission to delete this response', 'fluent-support') |
| 735 |
]); |
| 736 |
} |
| 737 |
} |
| 738 |
|
| 739 |
$response->content = wp_unslash(wp_kses_post($data['content'])); |
| 740 |
$response->save(); |
| 741 |
|
| 742 |
return [ |
| 743 |
'message' => __('Selected response has been updated', 'fluent-support'), |
| 744 |
'response' => $response |
| 745 |
]; |
| 746 |
} |
| 747 |
|
| 748 |
/** |
| 749 |
* getLiveActivity method will return the activity in a ticket by agents |
| 750 |
* @param Request $request |
| 751 |
* @param $ticketId |
| 752 |
* @return array |
| 753 |
*/ |
| 754 |
public function getLiveActivity(Request $request, $ticketId) |
| 755 |
{ |
| 756 |
$agent = Helper::getAgentByUserId(); |
| 757 |
|
| 758 |
return [ |
| 759 |
'live_activity' => TicketHelper::getActivity($ticketId, $agent->id) |
| 760 |
]; |
| 761 |
} |
| 762 |
|
| 763 |
/** |
| 764 |
* removeLiveActivity method will remove activities that |
| 765 |
* @param Request $request |
| 766 |
* @param $ticketId |
| 767 |
* @return array |
| 768 |
*/ |
| 769 |
public function removeLiveActivity(Request $request, $ticketId) |
| 770 |
{ |
| 771 |
$agent = Helper::getAgentByUserId(); |
| 772 |
|
| 773 |
return [ |
| 774 |
'result' => TicketHelper::removeFromActivities($ticketId, $agent->id), |
| 775 |
'agent_id' => $agent->id |
| 776 |
]; |
| 777 |
} |
| 778 |
|
| 779 |
/** |
| 780 |
* addTag method will add tag in ticket by ticket id |
| 781 |
* @param Request $request |
| 782 |
* @param $ticketId |
| 783 |
* @return array |
| 784 |
*/ |
| 785 |
public function addTag(Request $request, $ticketId) |
| 786 |
{ |
| 787 |
$ticket = Ticket::findOrFail($ticketId); |
| 788 |
|
| 789 |
$tagId = intval($request->get('tag_id')); |
| 790 |
|
| 791 |
if (!$ticket->hasTag($tagId)) { |
| 792 |
$ticket->tags()->attach($tagId, ['source_type' => 'ticket_tag']); |
| 793 |
} |
| 794 |
|
| 795 |
return [ |
| 796 |
'message' => __('Tag has been added to this ticket', 'fluent-support'), |
| 797 |
'tags' => $ticket->tags |
| 798 |
]; |
| 799 |
} |
| 800 |
|
| 801 |
/** |
| 802 |
* detachTag method will remove all tags from tickets |
| 803 |
* @param $ticketId |
| 804 |
* @param $tagId |
| 805 |
* @return array |
| 806 |
*/ |
| 807 |
public function detachTag($ticketId, $tagId) |
| 808 |
{ |
| 809 |
$ticket = Ticket::findOrFail($ticketId); |
| 810 |
$ticket->tags()->detach($tagId); |
| 811 |
|
| 812 |
return [ |
| 813 |
'message' => __('Tag has been removed from this ticket', 'fluent-support'), |
| 814 |
'tags' => $ticket->tags |
| 815 |
]; |
| 816 |
} |
| 817 |
|
| 818 |
/** |
| 819 |
* changeTicketCustomer method will update customer in a ticket |
| 820 |
* This method will get ticket id and customer id as parameter, it will replace existing customer id with new |
| 821 |
* @param Request $request |
| 822 |
* @return array |
| 823 |
*/ |
| 824 |
public function changeTicketCustomer(Request $request) |
| 825 |
{ |
| 826 |
$updateCustomer = Ticket::where('id', $request->get('ticket_id')) |
| 827 |
->update(['customer_id' => $request->get('customer')]); |
| 828 |
return [ |
| 829 |
'message' => __('Customer has been updated', 'fluent-support'), |
| 830 |
'updatedCustomer' => $updateCustomer |
| 831 |
]; |
| 832 |
} |
| 833 |
|
| 834 |
/** |
| 835 |
* getTicketCustomData method will return the custom data by ticket id |
| 836 |
* @param Request $request |
| 837 |
* @param $ticketId |
| 838 |
* @return array|array[] |
| 839 |
*/ |
| 840 |
public function getTicketCustomData(Request $request, $ticketId) |
| 841 |
{ |
| 842 |
if (!defined('FLUENTSUPPORTPRO')) { |
| 843 |
return [ |
| 844 |
'custom_data' => [], |
| 845 |
'rendered_fields' => [] |
| 846 |
]; |
| 847 |
} |
| 848 |
|
| 849 |
$ticket = Ticket::findOrFail($ticketId); |
| 850 |
|
| 851 |
return [ |
| 852 |
'custom_data' => (object)$ticket->customData(), |
| 853 |
'rendered_fields' => \FluentSupportPro\App\Services\CustomFieldsService::getRenderedPublicFields($ticket->customer) |
| 854 |
]; |
| 855 |
} |
| 856 |
|
| 857 |
/** |
| 858 |
* syncFluentCrmTags method will synchronize the tags with Fluent CRM by contact id |
| 859 |
*This function will get contact id and tags as parameter, get existing tags from crm and updated added/removed tags |
| 860 |
* @param Request $request |
| 861 |
* @return array |
| 862 |
*/ |
| 863 |
public function syncFluentCrmTags(Request $request) |
| 864 |
{ |
| 865 |
|
| 866 |
if (!defined('FLUENTCRM')) { |
| 867 |
return $this->sendError([ |
| 868 |
'message' => __('FluentCRM is not installed', 'fluent-support') |
| 869 |
]); |
| 870 |
} |
| 871 |
|
| 872 |
$contactId = absint($request->get('contact_id')); |
| 873 |
|
| 874 |
if (!$contactId) { |
| 875 |
return $this->sendError([ |
| 876 |
'message' => __('Contact could not be found', 'fluent-support') |
| 877 |
]); |
| 878 |
} |
| 879 |
|
| 880 |
$tagIds = array_filter($request->get('tags', []), 'absint'); |
| 881 |
$canAddTags = \FluentCrm\App\Services\PermissionManager::currentUserCan('fcrm_manage_contacts'); |
| 882 |
$canAddTags = apply_filters('fluent_support/can_user_add_tags_to_customer', $canAddTags); |
| 883 |
|
| 884 |
if (!$canAddTags) { |
| 885 |
return $this->sendError([ |
| 886 |
'message' => __('Sorry you do not have permission to add contact tags', 'fluent-support') |
| 887 |
]); |
| 888 |
} |
| 889 |
|
| 890 |
$contact = \FluentCrm\App\Models\Subscriber::findOrFail($contactId); |
| 891 |
|
| 892 |
$existingTags = $contact->tags; |
| 893 |
$existingTagIds = []; |
| 894 |
foreach ($existingTags as $tag) { |
| 895 |
$existingTagIds[] = $tag->id; |
| 896 |
} |
| 897 |
$newTagIds = array_diff($tagIds, $existingTagIds); |
| 898 |
$removedTagIds = array_diff($existingTagIds, $tagIds); |
| 899 |
|
| 900 |
if ($newTagIds) { |
| 901 |
$contact->attachTags($newTagIds); |
| 902 |
} |
| 903 |
|
| 904 |
if ($removedTagIds) { |
| 905 |
$contact->detachTags($removedTagIds); |
| 906 |
} |
| 907 |
|
| 908 |
|
| 909 |
return [ |
| 910 |
'tags' => $contact->tags, |
| 911 |
'message' => __('FluentCRM contact tags has been updated', 'fluent-support') |
| 912 |
]; |
| 913 |
|
| 914 |
} |
| 915 |
} |
| 916 |
|
