supportcandy / includes / actions / en_assign_agent.php

en_assign_agent.php in SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent 2.3.1, at includes/actions/en_assign_agent.php

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1	<?php
2	if ( ! defined( 'ABSPATH' ) ) {
3	exit; // Exit if accessed directly
4	}
5
6	global $wpscfunction, $current_user,$wpdb;
7
8	$from_name = get_option('wpsc_en_from_name','');
9	$from_email = get_option('wpsc_en_from_email','');
10	$reply_to = get_option('wpsc_en_reply_to','');
11	$ignore_emails = get_option('wpsc_en_ignore_emails','');
12
13	$wpsc_email_sending_method = get_option('wpsc_email_sending_method') ;
14
15	if ( !$from_name \|\| !$from_email ) {
16	return;
17	}
18
19	$email_templates = get_terms([
20	'taxonomy' => 'wpsc_en',
21	'hide_empty' => false,
22	'orderby' => 'ID',
23	'order' => 'ASC',
24	'meta_query' => array(
25	'relation' => 'AND',
26	array(
27	'key' => 'type',
28	'value' => 'assign_agent',
29	'compare' => '='
30	),
31	),
32	]);
33
34	$email_subject = get_option('wpsc_email_notification_subject');
35	$email_body = get_option('wpsc_email_notification_body');
36
37	foreach ($email_templates as $email) :
38
39	$conditions = get_term_meta($email->term_id,'conditions',true);
40	if( $wpscfunction->check_ticket_conditions($conditions,$ticket_id) ) :
41
42	$subject = $wpscfunction->replace_macro($email_subject['email_subject_' . $email->term_id],$ticket_id);
43	$subject = '['.get_option('wpsc_ticket_alice','').$ticket_id.'] '.stripslashes($subject);
44	$body = $wpscfunction->replace_macro(stripslashes($email_body['email_body_' . $email->term_id]) ,$ticket_id);
45	$recipients = get_term_meta($email->term_id,'recipients',true);
46	$extra_recipients = get_term_meta($email->term_id,'extra_recipients',true);
47
48	$email_addresses = array();
49	foreach ($recipients as $recipient) {
50	if(is_numeric($recipient)){
51	$agents = get_terms([
52	'taxonomy' => 'wpsc_agents',
53	'hide_empty' => false,
54	'meta_query' => array(
55	'relation' => 'AND',
56	array(
57	'key' => 'role',
58	'value' => $recipient,
59	'compare' => '='
60	),
61	),
62	]);
63	foreach ($agents as $agent) {
64	$user_id = get_term_meta($agent->term_id,'user_id',true);
65	if($user_id){
66	$user = get_user_by('id',$user_id);
67	$email_addresses[] = $user->user_email;
68	}
69	}
70	} else {
71	switch ($recipient) {
72	case 'customer':
73	$customer_email = $wpscfunction->get_ticket_fields($ticket_id,'customer_email');
74	$email_addresses[] = $customer_email;
75	break;
76	case 'assigned_agent':
77	$email_addresses = array_merge($email_addresses,$wpscfunction->get_assigned_agent_emails($ticket_id));
78	$email_addresses = array_diff($email_addresses,$wpscfunction->get_previously_assigned_agents($ticket_id));
79	break;
80	case 'previously_assigned_agent':
81	$email_addresses = array_merge($email_addresses,$wpscfunction->get_previously_assigned_agents($ticket_id));
82	break;
83	case 'extra_ticket_users' :
84	$extra_users = $wpscfunction->get_ticket_meta($ticket_id,'extra_ticket_users');
85	$email_addresses = array_merge($email_addresses, $extra_users);
86	break;
87	}
88	}
89	}
90	if(isset($extra_recipients[0]) && $extra_recipients[0] ) {
91	$email_addresses = array_merge($email_addresses,$extra_recipients);
92	}
93
94	if(in_array('current_user', $recipients)){
95	$email_addresses[] = $current_user->user_email;
96	}else{
97	$email_addresses = array_diff($email_addresses,array($current_user->user_email));
98	}
99	$email_addresses = apply_filters('wpsc_en_assign_agent_email_addresses',$email_addresses,$email,$ticket_id);
100	$email_addresses = array_values($email_addresses);
101
102	if ($ignore_emails) {
103	$ignore_emails = array_map('trim', $ignore_emails);
104	$email_addresses = array_map('trim', $email_addresses);
105	foreach ($ignore_emails as $ignore_email) {
106	foreach($email_addresses as $index => $email){
107	if(fnmatch($ignore_email, $email)){
108	unset($email_addresses[$index]);
109	}
110	}
111	}
112	}
113	$email_addresses = array_unique($email_addresses);
114	$email_addresses = array_values($email_addresses);
115
116	$to = isset($email_addresses[0])? $email_addresses[0] : '';
117	if($to){
118	unset($email_addresses[0]);
119	} else {
120	continue; // no email address found to send. So go to next foreach iteration.
121	}
122
123	$from_email = apply_filters('wpsc_assign_agent_from_email_headers',$from_email,$ticket_id);
124	$reply_to = apply_filters('wpsc_assign_agent_replyto_headers',$reply_to,$ticket_id);
125
126	$bcc = implode(',',$email_addresses);
127
128	$to = apply_filters('wpsc_assign_agent_to_email',$to,$email_addresses,$ticket_id);
129	$bcc = apply_filters('wpsc_assign_agent_bcc_emails',$bcc,$email_addresses,$ticket_id);
130
131	$args = array(
132	'ticket_id' => $ticket_id,
133	'from_email' => $from_email,
134	'reply_to' => $reply_to,
135	'email_subject' => $subject,
136	'email_body' => $body,
137	'to_email' => $to,
138	'bcc_email' => $bcc,
139	'date_created' => date("Y-m-d H:i:s"),
140	'mail_status' => 0,
141	'email_type' => 'assign_agent',
142
143	);
144
145	if($wpsc_email_sending_method){
146
147	$wpdb->insert( $wpdb->prefix . 'wpsc_email_notification',$args);
148
149	}else{
150
151	$headers = "From: {$from_name} <{$from_email}>\r\n";
152	$headers .= "Reply-To: {$reply_to}\r\n";
153	$email_addresses = explode(',',$bcc);
154	foreach ($email_addresses as $email_address) {
155	if(strlen($email_address)) $headers .= "BCC: {$email_address}\r\n";
156	}
157
158	$headers .= "Content-Type: text/html; charset=utf-8\r\n";
159
160	wp_mail($to, $subject, $body, $headers);
161	}
162
163	do_action('wpsc_after_assign_agent_mail',$ticket_id,$args);
164
165	endif;
166
167	endforeach;
168